VRL Logistics / VRL Group Complaints & Reviews

We have booked a ticket under PNR No.21250857 on 12. 06.2019 from Madiwala Bengaluru to Hubballi at 9.15 pm on 14.06.2019. Pickup bus dropped my daughters in Anand Rao bus stop but bus departed from Gandhinagar at 9.15 pm picked and without any phone calls. Why this negligence? You should do a comfortable alternative arrangements to travel and take suitable action against your staff immediately.

Dear sir,
Vrl LR no: [protected]
LR date :[protected]
My total package is missing in Hyderabad - kompally hub. There's no proper response from vrl people . Sending complaint mails daily, buy no reply to single mail. The material is very urgent, and they telling that we will search and give that ..
It's getting too late now and I think they have lost the package . Please sort the problem

Regards
Chenna Reddy

To 13.06.19
VRL Logistics Ltd,
Hubli.

Sir,

I have been sending goods though VRL to my customers at karnataka, Maharashtra, Gujarat and Andhra Pradesh for the past 10 years.

I have sent 10 Steel Drums of Tyre Coat (Rubber Goods for Retreading) to TEEGEE TREADS, Makarpura, Vadodara on 25th May, 2019 vide L.R.No.[protected] from Palakkad . But, Out of 10 drums., one drum is missing and other one is empty. So, in total, my party received only 8 items.

I request you to pay the price for 2 Steel Drums of Tyre Coat to my party. Details are given below:-

Material Rate Details :-

Total value of goods sent(250 Ltrs x 110/-) - Rs.27, 500/-
Rate of per Drum - Rs. 2, 750/-

Loss of Material (2 Drums x Rs.2750/-) - Rs. 5, 500/-
Transportation Charges – Rs.175/- x 2 - Rs. 350/-
[protected]
Total Rs. 5, 850/-
Total Loss Amount – Rs.5, 850/- (Rupees Five Thousand Eight hundred and fifty Only)

Thanking you,

For VIJAYA TREADS

RAVI.R
Proprietor

Mapusa, goa
person sitting on the vrl office counter won't let us keep our luggage inside her office, she said "place for sitting is only for those who book tickets offline from the office".And also its her own policy.Very rude, other offices like in pune, they let us keep our luggage.I hope you look into it because of person like these reviews are bad. And while taking a picture she hid her face and kept on saying its her own policy

Sir,

We are book sellers in Bangalore. We get books from Chennai every week through VRL transport.

The branch at Shivaji Nagar, Bangalore, does not deliver the goods in time. They unnecessarily delay in giving delivery of the goods. Our business in time bound. If we do not supply in time, our business is lost. Having given many complaints, no response is from the staffs. Kindly take immediate action.
LR No. [protected] dtd 4.6.2019. We have still not got the delivery. This is not the first time, it is happening in every booking.

The consignment bearing LR number [protected] was shipped from Delhi to Mysore on 25th May this year. This item was neither delivered nor traceable by concerned VRL personnels.

Let us know the procedure to claim the compensation or would be lodging a case at consumer court. Spoke to Mr.Manikant once on this and he is not reachable now over phone.

This is really horrible experience with vrl, i have booked a seat for 4/6/19 at 5pm but that gets cancelled and they don't provide facilities for the same time, and instead gives sum other boarding time and even that bus is 1hr late. You people charge so much for a single ride and the way you treat your customer is very pathetic.
Will never choose this vrl hence forth.

I bought goods from ludhiana and the consignor forget to send consignee copy to me and goods reached ahmedabad vbut not realse goods on photo copy and demanding email from ludhiana brnach. Ludhiand vrl charging rs 150 for email and ahmedabad branch rs 100 for miscellaneous charges and they were not relieve my goods prior i submit miscellaneous charges with transportation charges. The staff of vrl so rudely behave when we asking for service.

Bilty number [protected]
My consignment has reached from delhi to madurai. I have mailed the original bilty to madurai vrl office through the delhi vrl office.
Madurai transport (M.[protected], 79)
My client and i have called on these numbers since morning about 15-20 times. They are not providing any information and rejecting our calls.
How is my client supposed to collect their material? Madurai vrl is providing terrible service.
Please do what is required and give immediate response.
We have regular business with vrl and your service providers at madurai are the worst. Please do something about it.

I had sent bike and one bag from vrl logistics packers and movers ahemdabad gujarat his contact number is [protected] on 23 dec 2018. He delivered my bike and one bag on 21 may19. Further he deliver damage bike and with front shocker damage and all the key points damage all the locks damage oil lock, tank lock, handle lock and oil pipe connection at t point damage. Further he took 05 months to deliver my items. I want compensation for all this harassment and damage of bike and finally sent my bike from gatti docket number[protected].

The products we purchased from Belgum reached our hands with mere damage and many a time I had complained accordingly and no action is taken until now. This damage occurred for the product booked on 12.09.2018 which reached here 2 weeks later. They react very rudely when ever asked for claim which is much more disheartening and now I am attaching all proofs here and hope clear cut action to be taken.

contact number: [protected]

[protected] is the l/r no which i have booked it from chennai vadapalani office m till now it has not been reached to destination jabalpur (Mp)
Pls look into the matter, we have spoken to your booking agent, till now they are tracing where the materials has reached and no result has come, pls look into the matter and pls respond immediately
Manoj lodha -[protected] shree m v exim

Dear vrl team, the said parcel is booked on 08.05.2019 with door delivery. But as on today we have not received the parcel. We have spoken to your kompally branch, and tried on mobile no. [protected]. No response for our telephonic calls. Request you to fast up the process and arrange to deliver at the earliest.

Regards, raghavender goud, sterling & wilson pvt ltd, [protected]

Today i travelled in vrl 10pm bus num 6003 seat u30 from bijapur to bengaluru, reached gorguntapalya at 7am, i requested whether he can stop near metro but driver n cleaner not responded properly they were rude, i get down took rick n came to metro stop, i could see they were many vrl bus stopping at gorguntapalya metro, they not stop there that's ok even not speak properly that i want to raise complaint

Dear sir docno [protected] booked from hubballi on wednesday dated 15/5/2019 not reached till now i. E dated 18/5/2019 to gangavathi. I suffered very hard and lot. Since my party refused the items they ordered becoz of your late deleivery.

This is your negligence that i suffered lot you must fulfill my loss in this regard. Hope you understand my problem

The well known transport services from pune to nagpur is fail to arrival at there desired time. Not for first tym. But in last 2 month i travel 2 time but all time the bus is change at 3 am.
All the passanger move to another bus.1st time the ac is not working that's y we have to move.. N today we have to move just because there are only one driver in my current bus.. So these is the reason we have to shifted to another bus. Both time bus late about 3-3:30 hr. So what's the difference between others buses n vrl buses. We choose vrl for on time arrival. Not for there late services. And today i'm still traveling nagpur is 1hr (12:30pm) from here. We should reached nagpur at 9am in morning. So let me known why should i choose vrl in future for traveling.
I attached both my bus detail's. Please go through this.

Hello, this is the second time in a month iam facing issues from vrl for a different complaint. Each time this disgusting logistics transport can't sleep without causing trouble to their customers.
I had booked 3 parcel from gujarat to thalassery and the guy here in thalassery called me yesterday that only 2 parcel is reached and he had no idea when will the other receive in his office.
I already complaint regarding late delivery of 18 days from gujarat to thalassery previously, now this time its a different matter.
I will never book any parcel in vrl that this # service provider can't sleep without causing problems to thier customers.
My booking bilty no.[protected]
My contact number.[protected]

The said material was given tovrl logistics goregaon warehouse on 3rd may 2019.
After a lot of followup lr no. Was given on 6th may 2019.
Vrl tracking system does not any status the said consignment.
I have sent several communication to vrl customer care, varur h. O. & made several calls to goregaon warehouse in vain.
Yesterday i received a mail from vrl goregaon/ bhiwandi warehouse that material being loaded for pune and details shall be sent after loading. Details were not sent.
Today morning at 11.30 hours vrl goregaon warehouse person told me that the consignment has been loaded for pune.
At 20.30 hrs vrl tracking system is not showing any status.
This material is extremely urgent please arrange immediately.

For,
Tansha associates.

Shashikant jagtap.
Prop.

Hi iam balaji computer kollam kerala one of the regular custmer i recomand your tranport to my suppler but when i see the booking slip charge is too much please halp me to short the issue i will give u detail booking no [protected] booking date 23-04-19 amount is 4467 this parsal i realese another booking is [protected] book on 27-0419 amt is 8197 total box is 41 no not that much weight but your booing person charge for 650 kg please halp me or next time i will not refer your tranport my number is [protected] [protected]

We are managed to contact the company but they're quite slow and staff is also not coperated indore staff r saying our internet is not working so we cant hand over ur parcel... So please take particular action
And same as warangal vrl staff..
16 april ko bheji hui parcel abhi mili h or phir bhi coprate nhi kar rahe h... Its a bad experiance with ur company