VRL Logistics / VRL Group Complaints & Reviews

Dear sir
We r your regular delers of vrl logosetics
And stock purchasing from interstate
But now a days your vrl mandya team
Is not responding and not delivering the stock more than 16days as stock dispatched from amrsitar and last week saturday and he is not sending the stock yet from saturday[protected] stock was here and lr no [protected]
Booked at amritsar dates[protected] so pls do the needful

Reference is made this is to inform you that this is not the first time we faced this type of problem from last 6 months. Our consignment has reached at vrl logistics agarpara yesterday morning but till now we did not get the copy for collect our consignment our tracking no is [protected], last time they did not find the consignment and we wait there for 7 hrs for collect it. We had a dealership and distributor ship of many company we told every company send the materials from vrl logistics, but i am very much disappointed against vrl, when we had a door delivery they told us please collect it from ground floor they will not provide the consignment at door to door delivery. And the behavior is very rude,. Also they are very delayed service. I called e them many time to vrl agarpara office but not a single time they response our call for any quarries. We had worked with many logistics company for send and receive, but we dont get this type of response from others logistics company, i hope this problem will be resolve as soon as possible and we will do our business smoothly.

Thank you
Aniruddha sajjan
+91-[protected]

Dear sir, we have been trying to deliver good via vrl logistics from bhiwandi to patna. Your staff behaviour is worse and very irritating. I am planning to completely stop the service. Highly disspaointing.
Request you to kindly look into the matter and get back to me as early as possible. I have more than 100 bales getting dispatched on daily basis.

Lr no: [protected] the above parcels have been charged excessive
I have regular parcels coming from bangalore from vrl or other transports but this time i have been charged 546/- for two parcels which is very high from bangalore to belgaum.
Regularly we r charged with 165/- plus hamali.
And the parcel booking date was 29/11/2018
And delivered on 8/12/18 usually it is delivered in a day or max two.
We prefer vrl for quick and genuine logistic but if this is the case i m sorry.

Dear sir,

We are continuously recommending our clients to dispatch the materials through vrl transport only but your services are very poor especially rajahamundry tpt. Our consignment ship from hyd on 2 nd december and it reaches next day to rajhmundry but till we have not get the consignment and they are saying it will take more time. If your business is high, pls alert your ponits not to take mateials from regular movers...

We booked one machine with full covered wooden packaging from virudhunagar to kadiri, andhrapradesh on 27/11/2018. At time of delivery consignee are shocked when they are receive the machine. Totally without packaging of machine only dispatched the machine. Machine castling body was totally damaged. Right now we lose our product / replace a new one that machines. Kindly take necessary action for this activities.

Drivers in bus are not actually drivers they are gundas. Today i travelled from mumbai to belgium by bus no. Py01 ch1186. When asked for a request stop at gandhinagar stop which is regular stop for the buses denied. Ok fine but he came up with rash words. He was drunk and it's very worst on the name we trusted vrl. No doubt very soon we may here a news like one we heard of mandya the bus went into canal.
If vrl is not serious this will surely be dream come true

Hello sir. My name is bhavesh. From manak textiles. Erode. My mob no [protected]. As i book 2 bale on friday. Date. 30/11/18. And i gave 1000 rs. To book as paid. Lr. From erode to varanasi. The total came. 940. And they r asking change from me. When i replied i don't have change. The lady on the table. Throw the money. And telling me to get the change. That was. Ridiculous. So i asked. Why r u throwing. Money... She get anger. And also the man was sitting near by. He shouted at me.

Respected sir,
I am in sangamner tal-sangamner dist-ahmednagar (422605) i am regular customer of vrl transport, i am manufacturing of agriculture product such as bio fertilizer, bio pesticide, bio fungicide and mix micro nutrient, sangamner vrl transport office do not accept agriculture any product for sangamner branch office, so please action taken us.

Iam naveen from miryalaguda firm name is raapaka mallaiah and son my material comes from halol and silvassa at vrl from supreme tarpaulin industries
Company booking material some times godown delivery and some times door delivery door delivery is not a problem but godown delivery every time operator taking 5/- per bag to loading we r says our vehicle will loading but he is not accepted it will be a problem to us
Kindly request to u pls allow to our vehicle because we r pay for loading charge and vehicle charge it is burden to us

Sir
I am retired bank manager booked return tickes from mudabidri vidyagiri to dharwad on 18/11/2018, birth nos u11, 12 & l19. Bus no ka25d0808.
Due to some rain we enquired your mudabidri office that wheather bus is coming to above place or not, that gentleman told that bus is not coming it will leave from hotel navami, with great difficulty we took auto by paying double charges we reached the office. While boarding your driver told that i should pickup some passengers from alva's nudisiri i. E vidyagiri mudabidri. It is surprise to us that your office person misguided us & we once asked him why you told like this, that gentleman lost his temper & talking admently. He called his friends & they started quaral with us. The matter was so serious that they even try to manhandle us if we not kept quiet.
Sir, vrl logistics is reputed one i never faced such worst situation like this earlier.
When other traveling agencies are charging less amount than vrl we frefer your logistics because of good service.
Please try to understand customer difficulty take suitable action changing the mudabidri franchise.
With regards
Appasaheb p mali patil
Dharwad

The person told it will be rs 6000 for whole door to door delivery of house shifting, but charged 15000 after picking up and retained my luggage. Promised to deliver the goods after 2 days but delivered after 10 days. Utterly unprofessional people and cheaters these vrl people are. Must take firm action. Phone number of the guy who dealt with matter, vrl hyderabad, [protected].

Sir we have send the goods to mr tripathi in kailash nagar on 15.11.18 but they haven't sent the goods till today ie 20.11.18. When i asked him about the bilty then i got to know that he didn't deliver the products and still in his warehouse. He told me that bill was generated on 14.11.18 and the way bill date was 15.11.18. But atleast he can inform us about this so that we can rectify this from our end. Now our products are too late to deliver and our order might get cancelled
Bill details
From-pam's fashion
To - rgs kolkata
Date-14/11/18
Bill no-341

Sir
My dad shri chidanand manahalli had made a courier from your service centre in bijapur opposite blde medical college near old vatsalya hospital. To my address ie to bagalkot. And the 30 rs is being collected by ur officeman. For the service. And it is being said that we will receive the msg. Immediately. No receipt is given for the fees collected.
My question is y don't you people give the receipt for fees collected.

Need a reply
Regards
Rakesh manahalli
[protected]

I umesh kumar agarwal, partner m/s nidhi lights, nizamabad, had purchased electrical goods from vasu electronics, delhi.

The party has booked the consignment through vrl logistics ltd. Mor sarai branch of delhi for delivery at nizamabad vide lr no.[protected] dt.[protected].

The actual weight of the consignment of 2 cartons was 73 kgs. But, the transporter charged for 270 kgs that too on to pay-priority basis in spite of asking him to book on general with pass basis thus inflating the rate and amount for rs.4, 113.

On arrival of the consignment, i contacted the company on their helpline number and was told by their operator that the charged weight is too high, but we are unable to initiate a refund as there is no such policy of the company.

My humble request is to initiate a refund for the excess charges.

Dear sir,

Please anyone replay by on below mail,

Since i have not received my percel still

Package is taken on 31st oct (Attached vrl slip)
Lr given on date of 2nd nov (Attached lr)
Package dispatch to wrong address (Which is banglore it's suppose to be davangere)

I have clearly told that i will not pay any extra charges or charge for banglore to davangere charges

Rds,
Indian fashion
Athikh
[protected]

Note: forwarded message attached

— original message —

From: "athikh" [protected]@rediffmail.com
To: [protected]@vrllogistics.com, [protected]@vrllogistics.com, [protected]@vrllogistics.com. Dvgdo
Subject: awb #[protected] send to wrong place by vrl office ahmadabad

From kalpana fragrance
Bangalore
Dear sir
We had sent a document to Kumta from Bangalore wide way bill No 27639226 dt 30.10.2018, bit it's not delivered until now,
I shaved complained several times to VRL customer care and also to VRL kumta but of no use we did not get a proper answer nor our complaint was cleared rather they were telling lies that it was deliveredbon 02.11.2018,
What kind of service is this
I am going to CONSUMER COURT
See the problem is cleared soon

Awaiting for your proper action in the matter and reason for this type of worst and irresponsible service,
My phone Number is [protected]

Consignment no.[protected] reached your yelahanka office. For loading small box to the vehicle they charged rs.300. And no bill or payment receipt for the payment made.

The labour charges for loading is more expensive than transporting the consignment.

No prior information about loading charges. We send the vehicle to pick the consignment and he did not had money to pay the loading charges.

Again we sent another person with cash.

Please ensure that there should be some clarity in your charges.

All the movers and packers are thieves. But this one is worst. 1st they will evaluate your stuff give the low quotation and make you agree. Once after you make them pack and load they send you and e-bill which will cost you more than what you could ever imagine.
The goods they have delivered are damaged. My car's windshield has been cracked. They made many scratches and dirty car even from inside. They stole the it i rod and petrol from car. Stupid service. Stupid people.
Take everything in written before dealing with such people.

I am having LR no : Lr no [protected] having 7 box VRL dated 13.10.2018 from then i did not got my parcel when i got sms to collect material i reached at location with person and rickshow they are telling we have sent material in our autorickshow if so why your wasting my time petrol and money why u sent sms to collect material i[censored] want to send by your auto.
Second thing after spending whole day at evening 6.30 i got call from vrl rickshow that we have only 6 boxes and 7 box is misplaced and gone to akola we cant give 7 as u have to wait till next week as i have to supply my parcel to parties and hospitals i have taken 6 boxes almost 10 days now and taken all transportation charges though not given 7 box still not given taken full charges and till now not given my 7 box.
So 3 rd class company sent so many emails to vrl head office email address so 3 rd class every time i am getting same problem they are doing dictator ship and irritating customers and wasting there time money and also hurting a lot by talking rude pls take actions against them i have email record when ever i sent emails with complaint to head office so 3 rd class company.