[Resolved]  IFB Washing Machine / Elena — Service and spare parts

IFB — Company not providing service

We purchased a IFB 20PG3S (microwave) on 23/01/2011. All of a sudden the appliance stopped working.We complained on 09th July 2011 (complaint # 6705831). After 2 days technician visited us and informed us that a part needs to be changed.From that day on-wards we are following up with IFB's different offices and persons without any result.We may have made 100s of called but no response or we are told that the person will reach you tommorrow,.The tommorrow never came.IFB seems to be having the worst customer service.We appriciate if someone can help us on thsi issue

IFB Customer care i would like to know are you going to replace Carbon brush of my washing machine motor,
as i got call from your Goa factory, they inform me in IFB policy there is no replacement of carbon brush.if any problem in carbon brush your company is use to replace enter motor, its very regret to hear from you end. Carbon brush is small piece of equipment part of motor very easy to replace which is installed externally in the motor,
if any body having electrical electronics back ground laugh on your feed back received from Goa factory.
one more thing if your build piece of equipment you should able to provide each and every parts of equipment.carbon brush is only piece of carbon bar no need any rocket science. only thing it should fit on carbon brush casing which your build on washing machine motor.if i got right size of carbon brush from local market i wouldn't be bother your company. i am attached picture of carbon brush installed in my IFB motor lets Public see and justify your service.

I am alos faced the same kind of carbon brush.
IFB service technician told the same(IFB company not providing carbon brush, if any problem found in carbon brush then change out enter motor).
For simple parts, it is difficult to invest more amount to replace entire motor assembly.

If IFB received the same kind problem from different customer then they should make arrangement to provide this part easily.

Thanks & regards,
M.K.Rajasekar
Chennai
[protected]@orchidpharma.com

I am facing the same problem. In August this year, the service person charged me over Rs. 6 k for replacing the plastic tub and now for spinning problem I am being asked to shell out Rs. 5 k for changing the motor instead of carbon brushes.

It is too much of pain and burden to spend eleven thousand in just three months to repair a washing machine

Myself same problems ...Carbon brush once replace & take charge Rs 1200/- that also finished in 3-4 month now same problem again ??? What i do

Solved : IFB CARBON BRUSHES -- search for Electrolux Zanussi AEG Washing Machine Sole Motor Carbon Brushes [protected] man these cr_oo__s who donot provide spares used afforesaid motor hence go for spares. they are cheap on banggood like websites mine is IFB 400-1100

Same Problem in Ranchi IFB service center, since last 10 months.
Why is this happening ?