IFB Industries Complaints & Reviews

IFB Customer Service Sucks big time. I am extremly pissed by the way complaints are dealt at IFB Hydrabad center. Its been 5 days that I have lodged a complaint for uninstalling my washing machine and I have made not less then 40 calls to IFB custoner care center which I believe is in Hydrabad and have spoken to 3 supervisor after asking not less than 10 agents to transfer the call. I spoke to Sachin 1st who commited me that me concern will be resolved at the earliestbut nothing happened. Then I spoke to Ravi who said he will speak to the Area Manager and will call me back but never called back. Then I spoke with Amit another supervisor, he put me on a conference call with Mr Chanchal who is now again asking me to wait for another day before my machine can finally be resolved. Also at the very last moment when I was speaking to Mr. Chanchal I was told that I will have to pay some charges to uninstall the machine. WTF???? I I was to pay any amount for installing the machine why was I not told about it in these 5 days?? If anyone from IFB is reading this please take a note of it and ensure that the agents and the supervisors live upto the reputation of your company and help you build your brand.

As of now all I can say is that this has been my worst experience with any customer service center.

My compaint is still in the pending list and I am sure it will remain in the same list. I am contemplating to get my machine installed by my electrician I am sure he will do a better job.

The problem is not with IFB product but with the center dealing with the after sales service, which sucks big time

I Purchased the IFB Elite SX5.5 KG washing machine Bearing Sl. No. 001668 from M/s Sony Electronics, Chandanagar, Hyderabad in 2010. There was a complaint after 2/3 months of receipt of this machine about Abnormal noise. IFB service personnel attended rectified temporarily. again same was repeated after 2 months. again complained and there was temp. correction. Every time I complain the service personnel interested in selling accessories/Bi products of IFB . Almost all accessories including IFB water additional filter which was recently purchased. Now this time I registered a complaint on 08.10.12 ref. No. 10161249, my customer Id. 2471915. service person visited after 10 days of my complaint, said bearing failed, m/c needs to take to the workshop and confirmed that the service people will come and take the m/c to work shop and it may cost Rs. 600 for transport. today 28.10.12, even after repeated calls to IFB toll free customer care, work shop and visited service person there is no response. Area service head Mobile no. and land line no. [protected] an[protected] seems to be always in switched off condition.
Even after repeated same complaint the problem was not rectified permanently and it lead to now total machine breakdown since 18 days.
I request you to kindly forward this complaint to concerned authority. I would be great full to you if you can arrange for replacement of the machine with new one. I totally and really got frustrated with this machine.

service personnel attended to the machine last week and replaced the bearings.

Again since 3 days the abnormal noise is coming from the machine.

I think IFB supplied a defective machine to me, Once again I am requesting for new replacement.

I really scared to purchase other appliances of IFB.


With regards
Naidu
Mobile: [protected]
Cust Id: 2471915

We have been requesting for fixing the drainage pipe by IFB for the past one month.No one is responding inspite of lodging complaint to the toll free nos.and local pondicherry nos.

It's pathetic situatation.I wonder why i bought an IFB product.We reside at near Thavalakuppam,Anugraha township in pondicherry.

Regards

Hi,

I do agree to above points of the customer. Service is very pathetic in Chennai also. Every time i book complaint engineer does not turn on time and the response of service agency is also not proper. No one is taking responsibility and I-Matrix who is the service contract agency which takes care in my region. Each and every time it is the same way. Even Service Manger's also does not provide proper answers.

I Strongly suggest every customers not to opt for IFB washing machines.

Regards,
Shanmugam.P
[protected]@gmail.com

Please...stop making fool of people. Being in service industry in such a stiff competition in market..how you guys can avoid listening to your customer.
Havn't you people have heard of word of mouth communication??
This is the worst brand/service i have ever used...Its been 2 months since i am requesting your regional customer support people, engineers, supervisors to please send som1 to correct the problem with the piece of SCRAP lying at my home...but to my surprise no1 have visited till now...and have closed my complaint saying that no1 was at home...on asking they give us a reply that part is not available...
Want to ask you guys 1 thing...that if you guys r not having enough confidence in your products...service support is too poor...parts are not available then why the hell are you selling the scrap here????/
I have already started recommending all my friends and colleagues and also have mentioned on twitter and facebook about the suffering...
Its the WORST BRAND with POOREST customer Support i have ever experience...and will not let others to face the same.
Please don't waste your hard earned money in purchasing this scrap/Junk.
Please

though i havn't purchased the W/M from flipkart but still i want to write this comment.
Worst Brand with pathetic service...

@IFBAppliances : is the worst brand with pathetic service.
I Won't recommend any1 to go with this brand.
These guys r selling piece of scrap/junk and charging us so much.

Pathetic service support...Its been more than 2 months now since we are requesting them to send some engineer to check the problem with the Washing M/C(Scrap)...and since then no1 have visited.
Have purchased the scrap only 8 months back and been out of order 2wice since then.
These guys r not having even simple parts with them to replace.
Please Please Please guys...Please don't purchase anything from IFB.
The quality of each product is very very bad...and the worst thing is their engineer will not take pain to even visit your house...they hardly care. Moreover they don't even have the components/parts to replace.
Please please don't waste your hard earned money on these scrap/junk products.

Very true folks,

In continuation to my complaint after a week, which the service center folks proudly claimed to be very fast service, I got replacement for my new IFB dishwasher. Then after 4 days of hassle the service agent came for demo. The machine worked for exactly 3 days and again the same problem. Till now more than a week we are waiting for the service agent to have a look at the machine to figure out the problem - no clue how long would it take for further processing.

I am really surprised if IFB is really a brand in dishwashers. Such PATHETIC QUALITY IN PRODUCT AND SERVICE.

Dear Sir,

I bought IFB washing machine some 7years back. registered mbl.no. is [protected] in the name of G. Umachandran

but last month I faced some problems, since the machine is out of warranty I contacted your authorized service centre, they sent service people from Sai Meera services. instead of worst service attended by them, I paid Rs. 400/- . Next day service person Name Mr. Kalai Mbl no.[protected] has come from Sri Kailash Enterprises, Valasaravakkam Chennai

He received cheque of Rs. 6000 in the name of IFB industries for AMC on 24th Nov'16.. still now no response..

Please intervene and solve the issue immediately.
Matter is very urgent.

IFB Elena Washing Machine — Relace the machine.

I've purchased the above machine from Next Retail Ltd Sharanpur rd Nashik yesterday. The serial no on bill was 153473. but machine delivered to me of sr. no.155477. It was observed when person came for giving demo. It was not working. So he examine it. Then he found that card was not present in machine. Also the sr. no. was different.

IFB — Water leaking from washing machine

water is leaking from washing machine
past 1 week
no responce from Customer Care executive
always busy

IFB Elena Washing Machine — degraded standard of servicing

1. i am a north indian based at coimbatore. i have a IFB ELENA 5kg washine machine.
2. My machine is not working for the last 10 days and is giving loud BANGING noise during operation..
3. After about more than 20 phone calls to the service centre and at the toll free number, finally a techinician came to see the machine.
4. The biggest problem is the language problem. the technician can not understand English or Hindi But understands and speaks only tamil because of which explaining things to him becomes impossible.
5. The techician had replaced one major component of the machine which in my wisdom was perfectly fine and working normally. inspite of my telling hime repeatedly that the problem is something else, he insisted replacing the part and theresfter went back.
6 As a result the machine is still giving the same problem and there is no improvement at all.
7. i was charged Rs1862/- for the new component.
8.My ticket number is 238245.
9. It is really very dissapointing and shameful to see such pathetic standards of servicing from a company that claims to be the pioneer of washing machines in India.
10. Henceforth, am going to advise all my near and dear ones not to go for any IFB product in future even if they are giving it free.

executive elite washing machine;-

machine repeatedly gives problem with soap water coming out of the soap box and other parts of the machine, very often.complaints not being attended after proper diagonise, inspite of repeated requests. onlt temp attendance given in the problem continuing, even as of today, after attending by local franchise.
request fro immediate fixing of the problem.
urgent
thanks

ifb elena — WASHING MACHINE ,NOT WORKING

my washing machine, IFB ELENA, 5 KG machine is not working, pls take necessary action as soon as possible
Regards
dinesh

ifb elena — no response

sir,
i've been reqesting your service center to reset my mechine and the complaint no. is 2601557. so far no one has given any kind of response. when we spoke to the person at tel.#[protected] we got a very rude reply. i feel it's not a very good exprience when it comes to your service. suggestion is, "please employ more competent people as there are many in india"
. it will do a lot of good for your company of your reputation.
hope to get some response from you asap. your costumer in agony,
rafi

I have booked complaint on 22.01.09 but till no services as we are under AMC

i f b elena washing machine — not working

i am from bilaspur, chatisghar.now the washing machine is not working .3 months back i complained for the same problem .at that time the company person came and check and told there is no problem. but the problem is there.piese send a engineer as soon as possible .

IFB Elena Washing Machine — REPAIR AND LEAKAGE PROBLEM

RESPECTED SIR,
I HAVE IFB ELENA WASHING MACHINE, THERE IS A REPAIR AND LEAKAGE PROBLEM, LAST WEEK I HAVE BOOKED IN SERVICE CENTRE BUT TILL NOW NO SERVICEMAN HAS CAME, KINDLY VERIFY OUR COMPLAINT AND GIVE PROPER SOLUTION FOR THE REPAIR & LEAKAGE PROBLEM.
THANK U
RAVI KUMAR

ifb elena — Washing machine not working

Ticket no 3034943 dated 16.05.2009

No body from the service centre has visited till date.

Please look into the matter and expedite

Elena — repairing the machine

IFB Washing Machine India I had purchase IFB Washing Machine elena model . Since that date machine is giving defferent type of problems. I am sending complaint on this phone no 39004321 atlest 2-3 times every week but they not repair the machine properly

ifb elena — washing machine repair

MY WASHING MACHINE WAS REPAIR NOW, I HAVE ALREADY REGISTERED COMPLAINT IN CUSTOMER CARE.BUT THERE WAS NO REPLY.PLEASE TAKE IMMEDIATE ACTION

IFB elena /washing machine — water leakage

while washing at the time of rinse there is water leakage at the backside . I informed many times to kollam IFB customer care centre. but there is no response still .

ifb-elena washing m/c — no response from customer care

Its been around a week when ur technician came to my house for reinstaulment of the Elina model washing m/c. he said that he was lacking with some equipment to be replased in the m/c and that will come from Bhopal.

Till now there is no revert from him/your customer care.

Quote ticket no.3242592.

Pls make this job done ASAP.

Saurabh Sogani
[protected]
A-174, Radio Colony,
Indore (M.P.)

Elena — Required repair

We already contacted your service center in Kohi and the service person has visited our house and recommened for a spare replacement. We agreed to replace the part and untile now no news from your end.

IFB/Elena washing Machine — No proper responce to complaints

Sir,
I have purchased a washing machine of IFB on date 20/09/08 from Dignity dealer (chandanagar). It is used alternate days till date 03/08/09. it stoped working in between when it was washing on 05/08/09. complaint was registered at IFB coustmercare center no.[protected]. complaint register no 3342450. I was informed that problem would be solved with in 24 hours. on 07/08/09 evening attended the complaint was observed next day defect was repaired but that was not exact solution, so it is not still working, there was no proper service till today, that is nearly 5 days. Not even responding to the calls at nearest service branch numbers are [protected], [protected].
Due to careless responce of local service branch, we coustmers are suffering. so I think this foroum would help me.

Regards,
R.Ramesh Babu,
[protected].

IFB WASHING MACHINE — No one attend my machine

Me, Mrs. Subhamita Biswas (address : Dakshin para, GIP colony, Jagacha, Santragachi, Howrah -711112, W.B., Ph. no. [protected] ) have a IFB fully automatic washing machine. I purchased this machine on 8th December, 2007 and its now under extended warranty period.

For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing........ I again put a docket (for the second time, on 22nd August, 2009, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence............ Now I just want to sell this machine which occupy a large space in my room.

For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.

IFB Elena Washing Machine — my washing machine is not working well and............

Hello, my name is Mrs Kusum Gupta.......my washing machine is not working well from the last seven months.............I complained the shopkeeper they also brought the motor but they are not coming even after the shop is very near to my house......their workers miss behave with us and them and are not coming........
I live in Moudhapara,K.K Road, Raipur Chattisgarh............the shop is very near it's Mahraja at Jaistambh Chowk ,Raipur Chattisgarh

the worker's names are.............Mr.Deepak and Mr.Rashid Khan they are not coming to us because of some personal miss understanding between shop keeper and them.........we complained a thousand times but they did'nt send respond to us that's why I'm sending you complain please respond immidiately.........and help us thank you......!!!

i m mrs meenu berry from west patel nagar have bought elena5.5kg ifb which is a defected model daily
there is problem with it i.e drainage there is gap between drum & rubber so small clothes like socks etc
pass through that gap & stop the drainage .Technician had come & just clear that once & informed in his office that he had change the pump .after that i m again &again facing the same problem but he don't visit
when i call in customer care they give me some another no's but no body has till now visit i dont know what
should i do I think i have done a blunder mistake that i bought this bakwaas ifb ka mehnga daba jise main ab kahan fenku.
i would like to tell everybody in my known that never bought ifb products
my cust ID 1971264
COMP NO 4170271

IFB Elena Washing Machine — No response

We regulary followup to servicie center for washing machine not working properly,Servicman was attend complaint but still not solve problem,because they did not understand what actual problem in machine.Serviceman attend five to six time but problem still pending and our washing machine is under warrenty and we paid approx Rs.2200/-to 2500/- for repairing.

Opinion : I am not satisfied your services(very poor)

Waiting your positive responce.

IFB Elena Washing Machine — WATER LEAKING

Its nearly a month sience I've registered a complaint with the customer care (IFB).
I also have an AMC...
Water is seeping out while the machine is working.

My contact No - [protected]

IFB Elena Washing Machine — poor servicing

My IFB ELENA washing machine is under AMC and I am in Patna.In spite of the repeated request to the service centre no service persons are attending the machine.I am not able to under stand the reasons for this casual attitude. I have lodged the complain on 30th July 2012 and My complain number is 9305146. My AMC number is [protected].

IFB washing machine : water leakage

IFB washing machine : water leakage

Washine Machine

On/Off Switch is not working properly

ifb washing machines — Annual servicing

My IFB front loading machine has to be serviced, which could be annual. can you please suggest the nearest authorised service agency. My address is E2 / 402, Theojovilay, Near Cipla Foundation, Mumbai - Bangalore Highway, Warje, Pune - 52.

IFB WASHING MACHINE — YEARLY SERVICING DUE

WE HAD PURCHASED AN IFB WASHING MACHINE IN YEAR2008 . ONE YEAR HAS LAPSED AND THE MACHINE IS DUE FOR SERVICING.DESPITE REPETEDLY APPROACHING THE SERVICE AGENT IN NASHIK HE HAS NOT TURNED UP . INDEED A VERY POOR SHOW BY SUCH A RENOUND BRAND NAME.

IFB DIVA WASHING MACHINE — SERVICE REQUIRED

I PURCHASE DIVA WASHING MACHINE ON JULY 2008 SL. NO. - 018192. I LOG COMPLAIN NO. 3711463, REGARDING SERVICE REQUIRED FOR MY MACHINE. BACK SIDE RUBBER IS GET DAMAGE & LITTEIL BIT WATER COMES AT BOTTOM.
CUSTOMER ID NO - 2088816
ADDRESS -
PRABHU KUMAR GHOSH
44:50 G,
VYANKATESH CITY,
BUTI BORI, NAGPUR
MAHARASTRA
MOBILE - [protected], [protected]

IFB — NEGLECT CUSTOMER SERVICES

our washing machine is uder warranty and it is not working.. we had called to the customer care number and the the worst part is, even if we try 100 times to this number it will not reach them.. the company has given a false customer care number.. Then we registered the complain via online 1 month ago. they not even responded to our complaint..

IFB — annual service

during the washing machine stop at 45minutes, 19minutes and some times at an other interval every time we have to start it.

IFB Micro Oven — Worst customer service

I have purchased IFB microoven model no 30sc2 .But it never worked properly. I have even entered AMC after expiry of waranty pariod.This is one of the worst product of this IFB co. which has worst customer service back up.They never attend problems in time and if at all they do will never resolve the problem never rectify it.leavve it half done and will never turn back.So appeal to their country manager look into service dept to the customer satifaction or else dont cheat the people by selling ur worst product to the customer. If sombody from this co. follows website direct ur cust dept to rectify the problem satisfactrily.

N.G.Rathod
[protected]
Chennai

NEVER BUY IFB PRODUCTS .WE BOUGHT 2 MICROWAVE OVENS / 1 WASHING MACHINE - NO ONE CAME FOR WEEKS FOR DEMO AND NOBODY IS RESPONDING TO REPLACE ONE OF BAD ONES WE GOT. IFB HAS WORST CUSTOMER SERVICE IN DELHI NCR.

IFB — NOT ATTENDIND THE COMPLAIN

i have registered my complain vide complain no-3113333 . after 45 days the complain is not attended by any service engr. they are not reponding my complain. ae they are not able to solve it with repeated attemt.

IFB — Not attending to the Complaint.

I am a resident of chennai and I bought a new IFB washing machine.The demo for the washing machine was not done even after a week of purchase.After a week when the demo was done it was reported that some parts of the machine was damaged and will be replaced soon.It had been a month since demo still my machine is not serviced.This is the worst service i had ever seen.

IFB — not attending

I have bought washing machine last month & there is a problem of noise..

So i complaint at service center & they promise that they will send engineer with in 24 hour but after 24 hour we got a call the we have staff problem so it will take 2 to 3days more.on hearing this i am shock that they dont have enough staff to tackle .This i have never expect from IFB..

They are giving promise but not fulfilling , one thing is for sure i will never ever recommended IFB in future.

IFB has to do something regarding service center..

IFB — Company not providing service

We purchased a IFB 20PG3S (microwave) on 23/01/2011. All of a sudden the appliance stopped working.We complained on 09th July 2011 (complaint # 6705831). After 2 days technician visited us and informed us that a part needs to be changed.From that day on-wards we are following up with IFB's different offices and persons without any result.We may have made 100s of called but no response or we are told that the person will reach you tommorrow,.The tommorrow never came.IFB seems to be having the worst customer service.We appriciate if someone can help us on thsi issue

IFB Customer care i would like to know are you going to replace Carbon brush of my washing machine motor,
as i got call from your Goa factory, they inform me in IFB policy there is no replacement of carbon brush.if any problem in carbon brush your company is use to replace enter motor, its very regret to hear from you end. Carbon brush is small piece of equipment part of motor very easy to replace which is installed externally in the motor,
if any body having electrical electronics back ground laugh on your feed back received from Goa factory.
one more thing if your build piece of equipment you should able to provide each and every parts of equipment.carbon brush is only piece of carbon bar no need any rocket science. only thing it should fit on carbon brush casing which your build on washing machine motor.if i got right size of carbon brush from local market i wouldn't be bother your company. i am attached picture of carbon brush installed in my IFB motor lets Public see and justify your service.

I am alos faced the same kind of carbon brush.
IFB service technician told the same(IFB company not providing carbon brush, if any problem found in carbon brush then change out enter motor).
For simple parts, it is difficult to invest more amount to replace entire motor assembly.

If IFB received the same kind problem from different customer then they should make arrangement to provide this part easily.

Thanks & regards,
M.K.Rajasekar
Chennai
[protected]@orchidpharma.com

I am facing the same problem. In August this year, the service person charged me over Rs. 6 k for replacing the plastic tub and now for spinning problem I am being asked to shell out Rs. 5 k for changing the motor instead of carbon brushes.

It is too much of pain and burden to spend eleven thousand in just three months to repair a washing machine

Myself same problems ...Carbon brush once replace & take charge Rs 1200/- that also finished in 3-4 month now same problem again ??? What i do

Solved : IFB CARBON BRUSHES -- search for Electrolux Zanussi AEG Washing Machine Sole Motor Carbon Brushes [protected] man these cr_oo__s who donot provide spares used afforesaid motor hence go for spares. they are cheap on banggood like websites mine is IFB 400-1100

Same Problem in Ranchi IFB service center, since last 10 months.
Why is this happening ?

IFB — DishWasher Neptune

The IFB Neptune Dishwasher that was sold to us is a piece of junk. We bought the IFB Dishwasher (Neptune) for a mighty sum of around Rs 28000 in the city of Hyderabad. The machine stopped working in a month of two. We called the repair center. They came and fixed something. The machine worked for a week and broke down again. We called the repair center again and they came and replaced another part. It has been the same story since. Pretty much all the parts of the machine have been repaired and the PCB, which is supposed to be the heart of the machine has been replaced about 4 times. After 9 months of chasing the service center and technicians, in whom finally I had no faith, I tried to point out to the IFB managers that I felt I had been sold a lemon. This is because the machine would not work for more than a month at a stretch after repair. It doesnt wash the dishes properly. Worse yet, it leaks. Twice our carpets got ruined because the water from the machine flowed all the way from the kitchen into the living room. They failed to apologize, forget replacing the machine. We have been chasing IFB service center, the technicians (who don't seem to know what they are doing, never land on the time they say and don't have the courtesy to inform you when the machine has been repaied) and IFB managers for about 2 years now. The jingo about 1 million happy customers only grates. All this machine has given me is headache and high blood pressure ! The last dish washer I used was made by GE and worked for 17 years straight without a complaint. IFB ought to be more responsible towards customers who spend such a large sum for their appliance. They should spend some time in ensuring that the machine they have sold is tested for quality and will indeed work. All our other appliaces have worked fine and even if they have to undergo repair, it is not recurrent. I am still waiting to see when IFB feels the shame and takes some action to compensate us for the shoddy product they sold us and the shoddy service they have delivered.

Recent complaint RNo.313136 lodged on 10th at service centre toollfreenumber, They acted very fast but there was no response from the hyderabad locl service. The technician came on 13th at 1630hrs and fixed the adapter and demanded Rs.150 towards the cost of the rubber adapter i did ask him for the price list as usual he did not had it and contacted his supervisor and connected me to talk.He said that I have to pay. I said it is only 6 month that I have purchased the machine immediate he reduced and told me to pay rs.100 and with argument brought down to Rs.50 Later the height is you donot pay I will pay from my pocket Please donot complain.Hope you understand the behaviour. i did lodged complaint to AP service of IFB Mr. ramakrishna.They are also in the habit of asking the transport charges to deliver the material required for the machine.
Please take care of this approach and try to rectify why the adapter has broken in such shot time which not the case with other washing machines.I am sure that you will view it seriously and mend the ways and stremeline.

IFB Dishwasher (Neptune) — Long due complaint.

My customer number is 826444
My complaint number is 3571091

I am badly fedup with customer service from IFB.

It is long due complaint. Local engineers are not able to resolve it for such a long time.

They are not at all bothered to call the customer.

Even they do not pick up the phone we call them.

I am not at all happy with such kind of service.

I find it the poorest / worst service.

Sanjay.

My complaint has been attended but the problem still persists. I am very disappointed with this company. I urge IFB to kindly replace this machine as the last resort.

Ankit Gupta
[protected]

Please give the price of IFB dish washer Neptune.
Mail at [protected]@gmail.com

IFB — Service request not completed

Filed a service request 3997226 on 10/01/2010. I was promised that the necessary repairs would be completed within 2-3 days. Despite following up on a daily basis with the service center over the last 10 days, there is no response from the service center.