[Resolved]  IFB Washing Machine Elite Dx 5.5 Kg — Non-attending Service & Poor Service and response

Address:

Coimbatore, Tamil Nadu

Dear Sir

I am IFB washing machine customer purchased IFB Elite Dx 5.5 Kg on 03.11.2010 in BEA,Coimbatore. As the washing machine had a problem and its not in running state which was seen by the service engineers on 21.05.2013 and they told that the motor coil has to be replaced and promised to replace within a couple of days. But regularly I am calling for the past 1 week and the response from the service center is pathetic and they are told earlier that its out of stock and after a long struggle they came and fitted a new motor, but it was not in running state a week before and still they have not responded properly .If this is the case it should be replaced immediately or proper response to be given to customers . Mr. Shanmugam (Mob. No. [protected]),Manager, Service division is neither not responding to the call or to the SMS which was sent nearly 10-15 times. Followed by that I have taken this issue to the Coimbatore Divisional manger Mr.Nandha,Manager,IFB Point - [protected]. I feel that both of them are not responsible to their job or to the customer. If this is the case how I will recommend IFB Product to my known persons ? I am struggling to get serviced . Kindly take necessary action on the same .I thought of filing a case in consumer court. Kindly do the needful. Thanks.

Note : Complete Follow-ups with IFB customer care and service authorities is as follows ( Shortly ) :

Washing Machine Purchase Date - IFB Elite Dx 5.5 Kg on 03.11.2010 @ BEA,CBE

SR. No.:WT ELT DXB - 017533.

Complaint given about replacement of Coil - 22.05.13

Complaint No. 10550559. Cust ID Number. 2548423 Complaint on 31.05.13 @ 5.10pm

IFB Customer Care - Goa ( [protected]) - Received call on 01.06.13, 1.15pm and promised to send the service eng. within 24 hours.

Received a call from IFB - Delhi on 03.06.13,[protected],5.07pm - Provided a number [protected]

Called to the Manager (Shanmugam - SM Agencies) on 03.06.13, Mob. No. [protected] @ 4.58 - Mr X attended the call and promised to inform to shanmugam

Called to Customer Care (Mr Rajasekar - Andhra Pradesh) 5.13pm ([protected]) Permanent Customer No. - 2548423 ,Complaint No.[protected]

IFB Service[protected]Ms Rani.) - Mr Raja ([protected]) Customer Care.

Came for service Mr Vasim,SE ( [protected]) on 10.06.13 @ 2.30pm. After service machine was not in running state and called t Mgr. Shanmugam and his mobile was switched off between ( 3.30pm - 5.30pm) continuously tried to his mobile and connect to him by 5.07pm. He promised to get bac to me and not called and called him on 11.06.13 @ 2.31pm and he promised to call me today @ 5.30pm.

Call to Customer Care (IFB Point : [protected] ) on 11.06.13 @ 2.43pm.and they informed to call Mr Nandha,Manager,IFB Point - [protected].