West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

This is to bring to your notice about the harassment I am facing by the local Supply Office, Boral, South 24 Prgs (s) My Tanent Mrs Nivedita Das has Applied for a New connection vide Application No [protected] (BORAL CCC[protected] On that a quotation letter was send dated 21/04/2015 and advice to deposit the following amount. 1. Total service connection charges of Rs :2000/- 2. Security Deposit ...of Rs 2660//- Both the charges were paid by cash on 18/05/2015 both cash receipt (attached for documentary proof) After the payment a week later inspection was carried out. and there after local supply has kept the connection on hold. On 16/06/2015 Memo No [protected]/SER_CONN_ PEND was issued (copy attached) and raised a issue on outstanding dues pending to be cleared (ID[protected] As per best of my knowledge I have never fall on that that category. and never become defaulter. I can not submit whole record of payment since 25/01/2002. How ever I am attaching my last 3 months bill payment receipt( attached) Transation ID : CBBR[protected] of Rs 1676.00 for the month of April 2015 Transaction ID DBBR[protected] of Rs 1780.00 for the month of May 2015 Transation ID DBBR[protected] of Rs 1780.00 For the month Of June 2015 I am also submitting fresh bill generated where no out standing was reflected I personally called Mr Hawk present St n master) Who was repeated asking to report to his office with all the relevant document, then only he will look in to it. . I am retired Defence service person and confined to bed I am not able to satisfy myself with this following system fault. .1. When my records are OK then why this harassment? 2.In the initial stage they could have checked my records and could have asked the deposit money. 3. Is it my mistake that I have requested my tenant for new connection for extra load. 4 On finding if no new connection could be provided then My tenant Mrs Nivedita Das wanted the entire money back by withdrawing New connection.application. Please review my case. and hope a best service from you at the earliest. Regards (N.K.Dey) [protected]

Dear sir, This is DHANAPATI ROY TALUKDAR, i paid my electricity bill on 17/07//15 through SBI INTERNET BANKING my transfer ref no;IG0AJAYPK6, but the amount of Rs 4979.56 is debited from my SBI account number:[protected], but the bill is shown as not paid. i request for a refund of the said amount.
My WBSEDCL CONSUMER NO:[protected], My mail id is [protected]@yahoo.com, Mob No: [protected].
I therefore request your esteemed office to take up the matter at the earliest and relieve my mental agony. Thanking you!.

Hello I am Mrs Kshama Choudhury and my Consumer ID is[protected]. I am staying with my husband in Barrackpore and there is no power connection in my house since evening of 18/07/2015, even though my entire neighborhood has it . I have repeatedly called the zonal customer care number[protected] but no one responds to the call. The customers care numbers are given to address issues, but excitingly these people doesn't even bother to pick up a call. It's a shame that we the customers have to suffer often due to this negligence of WBSEDCL. So I would request the people concerned to kindly look into this matter and send repair men as soon as possible to address this issue.

I am a new electric consumer and my consumer id :[protected]. First meter bill sent to my address in the name of sakira sultana though my name is sarika sultana. I have reported the same through complain letter to magrahat electricity office and several times over telephone. More than two months passed but no correction is done in this respect. At the time of new connection application i have enclosed a copy of adhar card, still they wrongly entered as sakira sultana in place of sarika sultana. Kindly look into the matter.

Dear sir,

I have received abnormal bill in period july 2015 - - september 2015 which is 915 units.
However in april 2015 - - june 2015 the units is only 655 (Which is the summer time with maximum usage of freezers & multiple fans) . There has been no addition of electrical appliances during last 1 year which will increase consumption still 955 units is just abnormal.
The same happened in october 2014 - - december 2014 period which is winter season however still 873 units shown in usage. There was no solution given by local office when i approached.
A person visited & said all ok but no further clarification of written confirmation that everything is ok.
Please take it up seriously as i am sure that either there is issue with meter / billing or someone is hooking up from my electric line for which i am not liable.
It’s a request as this bill amount is beyond my limit to pay & is illogical as well.

Waiting for the response, please think over the same logically & help me out
Regards,
Santanu bhattacharjee
Mailbox. [protected]@gmail.com
[protected]

The bill for May- July 2015 (BILL MRU: HCN10Q), Rs 9453, is very high than normal. There is some irregularity or mistake for sure. There has been some fraudulent activity in this. CONS ID:[protected] INST NO:[protected]U) METER NO: SF705688 It falls under New Town Action Area-1 customer care.

from last 15 days power cut taking too many times in a day and for a long time. power cut is take place form evening to late night (5pm to 2-30 am) when calling to help line to know the reason they always told me " unlimited break down in substation ".
Name : Subrata Kumar Santra.
consumer id :[protected]
phone no [protected]
e-mail - [protected]@gmail.com

Respected sir, I Biswaswar Ojha cust I'd[protected] made a online payment of Rs868.56( dt 05/07/2015 at 8:39pm, log srl. no 4409148) through ucoebanking(intimated by msg to my registered mob [protected], But no confirmation sent from WBSEDCL to my email id [protected]@gmail.com yet.Pls look into and confirm my payment.

Sir
. with due respect l, purnendu mandal ID[protected], beg to state that from 7a.m dated -6/7/15 there was no Eletric connection in my area.At 4 p.m Eletric came but in low voltage. I gave complain on [protected] at 4.30 p.m, my complain no 23609982. They came and repaired .But at same time it became again low voltage still now and it is a weekly problem.
. I gave complain in that site on 5/4/15, complain no[protected] previously for same reason . So sir please please look that mater.my mob no- [protected]

Our connection is with Baruipur Elec supply Numbered[protected]. We pay bill through net banking. But in April 2015, the net banking procedure is at fault at your end. Thus we were forced to pay at your counter, copy of which is attached with highlight. This month, while paying bill I found that an amount of 64.43 has been included as Outstanding. The amount is not much, but why should we pay more.

Payment of rs. 3597 / - paid through net on 03 / 07 / 2015 of above for billing month i. E
July, aug, sept. 2015 by icici bank credit card. Bank intimated by message the deduction of rs.
3629 / - (Including service charge) on 03 / 07 / 2015 to my registered mobile [protected].
But ereiceipt not sent to my email - [protected]@yahoo.com till date.
The due date of 1st bill is - 13 / 07 / 2015.
Pl. Look into and confirm my payment.

Samir kumar basu
Ex - chief engineer crm cell, wbsedcl
Jaya apartment, flat - 404, sreepur.
Madhyamgram, 24pgs (N)
Mobile - [protected]

I, Bina Ghosh, w/o Asit Ghosh.Vill-Purbahotar, P.O-HOTAR, P.S- MAGRAHAT, DIST.-24pgs(S), Pin-743610. I have already getting my quotation (my quotation number is [protected]/Quit/03) since 2012 at the month of 22, February but unfortunately I am not getting the electric meter(D) till date. Please I am requesting you to enquiry the subject as early as possible.

I am md ismail a customer of wbsedcl from farakka divission.i complaint for above problem one month ago.complain no. Is23371950 but no action was taken by authority..repedaly i complain again 15days ago.complain no. Is 23515476 but alas this time also i fail ta attend to solve it.now a part of my house became short-curcuit..so kindly think in whiche level of risk we live here .kindly take proper step as soon as possible...

Paid Electric bill for the month of july through Sbi net banking.T/Ref no. IGOAGUFWM6 for Rs 1260.56 on 02/07/2015 04:55:10 but in the web site of WBSEDCL showing that my payment not made for the month of July.But in the Bank statement it is showing that rs 1260 has been transferred to WBSEDCL.Even I got no messages from WBSEDCL.where my money gone?

Con ID #[protected] Meter # 4S041154 Bill amount is 7083.00 INR which is unacceptable, And very high Please look into this matter and fix it else we will not able to pay the amount. Main usage which is also not used more than 12Hrs on avg.: Tubelight # 3 Fan # 3 TV # 1 Fridge # 1 We do not use any major appliance like washing machine or AC, that my bill is so high.

Please refer to our complain received No. 6788 dated 11.06.2013 and Receipt no 5093 dated 23.02.2015 both received by HARIPAL GR. ELECTRIC SUPPLY. Please again refer to our verbal telephonic complain to WBSEDCL being complain no.28075336 dated 09.07.2013.All the complaints are unattainded so far. Even a letter of acknowledgement or letter to let us know the status of our complain has not been sent to the consumers. This complains are regarding the abnormal billing in respect of the above mentioned connection numbers and consumer numbers as stated above.Please be informed: 1. Both the connection are in the same house and the house is locked . 2.There is almost no consumption of electricity. 3.We were not present in that house at the time of reading the meter.. The bills are drawn arbitrarily. 4.Against our complains inspection was done two times a) first on 17.07.2013 by Mr Santosh Singh and by Mr Moloy Bose b) Second on 15.03.2015 by Mr D . Saha Inspite of several persuation we have not received the corected bills.We want that fresh bills should be drawn forthwith without giving further trouble to us. KANIKA MUKHERJEE Connection No.24900 Mobile No.[protected] DEBABRATA MUKHERJEE POA Holder of Sri SUDIP BANERJEE Mobile [protected] email id for both : [protected]@gmail.com

Sir / Madam, It has come to my knowledge that the energy meter attached to my apartment for recording the electricity consumption is defunct for the last couple of months. Since the gadget is not working, I understand that the quarterly electricity bills that will be charged on my account shall be on an average basis which is likely to be far higher than my actual consumption. In view of the above, I would hereby request you earnestly to either rectify the existing energy meter or replace it with a new one (preferably, a digital one) and seal it at the earliest. Your prompt co-operation in this regard will be most welcome. With regards, (Amitava Bose) Consumer ID:[protected] Address: "ANKUR ABASAN", Flat no. SF-3, Kuthir Maath (East) CHANDANAGORE - 712136

Sir, My consumer ID is[protected]. I had make twice payment of the same bill for the of month june-2015 on 26/05/2015 in online through Citrus payment (ref. no-CTX[protected] @ CTX[protected]. Kindly adjust the amount for the next month bill (i.e-July-2015). Awaiting for your kind consideration.

AGAINST CONSUMER ID[protected] YESTERDAY OUR OIL MILL TRANSFORMER DIS FIRING, THEN WE INFORM SOME ELECTRIC POWER SUPPLY OFFICE THEY SHUT DOWN OUR TRANSFORMER HANDLE, BUT THE COULD NOT REPAIR THIS IT. AND THEIR OFFICE PHONE ALL WAYS BUSY. SO PLEASE TAKE ACTION TO CONTINUE OUR POWER .

Dear Sir, With due respect I want to state that since yesterday night there is power cut in the home of my Sister which details are as follows : Name & Address of Consumer : Afsari begam, W/O: LT. Kalam Khan, Islampur, Asansol- 713301 Near : Masjid Consumer No: D06174, Consumer ID:[protected], I tried many times to call your toll free number of Burdwan [protected] but failed to connect so finally we went to the Asansol office-1 to complain regarding the power cut, but none of the staff giving any proper response. After lots of harassment, we requested lots in counter no-3, they lodge my complain but they never give any satisfactory response that when their staff will solve our problem and when they go to home of my sister to solve the matter. After then, we visit counter No-2 where Mr.Gangualy was sitting and Smoking consecutively in the Office area where smoking is prohibited and did not take any concern and his behavior was ruthless and careless towards people. We requested them that we are in dark due to electricity failur in the month of Ramadan. We are facing problems in fasting but they don’t care. After facinf lots of harassment and rude behaviour of employee, we return home and again tried to your toll free complain number of Burdwan and this time we got the call and lodge the complain of power failure which complaint No. 39877642 We with a group of people could protest for this, but we thought to go further to higher authority. So I would qequest you to solve this matter immediately as we are facing lots of prblems due to power failure in fasting condition in month of Ramadan. People are very angry for this kind of behaviour and ready to protest but we stop them. Almost all people of Asansol have same complaint regarding your employee. We request you to direct to all your employee to behave with people in professional matter and they should not think that people are servant of them and don’t underestimate the power of common people. Also instruct them to not smoking in office during the duties otherwise we will take legal step in this regards and will complain also at Office of the Ombudsman, West Bengal Electricity Regulatory Commission, Kolkata. You may call me at[protected] /[protected] if you have any questions or concerns. Your continued patronage is important to us. I would be highly thankful for your kind act and consideration. Waiting for your swift response. Thanking You MD.FIROZ KHAN. District President : ALL INDIA CITIZEN'S VIGILANCE COMMITTEE. Executive Member : Indian National Bar Association Publicity Officer : : All India HUMAN RIGHTS Association District President : International Human Rights Commission of Indigenous & Minority Member : Global MEDIA Club of India (PRESS) V.I.P. Member : CONSUMER FORUM (New Delhi), Rec. by Government of India, Ministry of Law, Justice and Company Affairs) Member : 5th Pillar, RTI and Anti CORRUPTION. Member : Amnesty International Member: Anti Corruption Movement Member : National Campaign for People's Right to Information, (NCPRI India), New Delhi Premier Member: Youth for Human Rights International- South Asia Member : Asansol Chamber of Commerce