The order number s[protected], was against purchase of 03 shirts size is: m (38") & have made payment of inr 499.00 on 10th oct 2017. But received deliveries of small sized & very poor quality shirts, which are no use. I have received non-formal shirts and colors are different with your site showing images. I need the shirts to be changed. If not available, do needful for return back the money.
Dec 2, 2017
Complaint marked as Resolved This complaint (ID: 1741604) has automatically resolved, but my concern has not completed. I have raised 2 more complaints (2nd ID: 1785868 & 3rd ID: 1790038) for this same concern.
Whaaky.com / Way2Online Retail has not responding to close the complaints. After submit the complaint, they simple reply as we will do ASAP for 1st time reply. But there is no 2nd time reply also. Still they are not replied for 3rd complaint (ID: 1790038)
And not followed their company policy. They always trying to prolong and skip the concern, by not respond. Please observe that, they response and never close.
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Oct 17, 2017
Updated by Sreenivas Narsipudi Please note: Ordered date is: 05th Oct 2017
Received date is: 13the OCt 2017
Courier Name : ECOM
Courier Consignment No :[protected]
Date of shipping :[protected]:05:27.0
Verified Support
Oct 18, 2017
Whaaky.com / Way2Online Retail Customer Care's response Dear Sreenivas Narsipudi,
Order no: - S[protected]
We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.
Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016
We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to helpline number [protected]
Thanks&Regards
Team whaaky
Oct 18, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Thanks in advance for your response.
I have send the defective product today (Date: 18.10.2017) in same original packaging with as mentioned the order number through DTDC courier (Docket no: H[protected]. Please find attached copy for the same.
Please acknowledge, once package received. And do needful for initiate money refund (Payment Mode is Debit Card) and The Courier bill repaid to me as per "Refund and Other Procedures" for my Self Shipment bill.
Regards,
Sreenivas Narsipudi
[protected]
Oct 24, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Requesting you to please provide money refund reference number with date and The Courier bill repaid transaction reference for the same.
Regards,
Sreenivas Narsipudi
Oct 27, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Thank you for your response and second time confirmation the refund date.
Regards,
Sreenivas Narsipudi,
Oct 28, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Great...
Your team has reached my expectation as refund date is changed from 1st November to 23rd November. Please find both mail screenshots.
Can you explain the reason for date prolong...
What about the The Courier bill repaid.
Regards,
Sreenivas Narsipudi
Oct 30, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
I'm asking for date change. First given date is 1st November - 2017.
Can you explain the reason for date prolong from 1st November to 23rd November.
And what about the The Courier bill repaid.
Please reply with answers only.
Regards,
Sreenivas Narsipudi,
Oct 31, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
I'm asking for date prolong from 1st November to 23rd November-2017.
Please explain the reason.
And what about the The Courier bill repaid.
Please reply with answers only, do not copy paste same.
Regards,
Sreenivas Narsipudi,
Nov 02, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
I'm unable to contact you through mentioned number ([protected]) as earlier.
Please update the status of refund (INR: 499.00) and The Courier bill (INR: 100.00) repaid.
Regards,
Sreenivas Narsipudi,
Nov 03, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Thank you for your confirmation with Transaction Ref id of refund (INR: 499.00). I shall confirm, when it credit my account.
Please update the status of Courier bill (INR: 100.00) repaid.
Regards,
Sreenivas Narsipudi
Nov 05, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Your team has prolong the repaid for daily follow up from my end.
I have shared the required details on 03.11.2017 for Courier bill repaid (INR: 100.00).
Already 2 working days are completed. But still there is no process.
Thank you for your response in advance.
Regards,
Sreenivas Narsipudi
Nov 09, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Your last response is on 5 days back. Your Team has not responding within 24-48 hrs as norms. Try to prolong the concern.
Please respond for Courier bill repaid (INR: 100.00).
I have shared the required details on 03.11.2017.
Thank you for your response in advance.
Regards,
Sreenivas Narsipudi
Nov 09, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Thank you for your response.
Your Team is reply as regular description without checking the concern.
I have only pending Courier bill repaid (INR: 100.00) and details has been taken from me on 03.11.2017.
Please process the Courier bill repaid (INR: 100.00) to close the concern.
Thank you for your response in advance.
Regards,
Sreenivas Narsipudi
Nov 10, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
I have provided required details on 03.11.2017 of Courier bill repaid (INR: 100.00)
How many days taking for already approved concern to close. May you want daily follow up.
Thank you for your response in advance.
Regards,
Sreenivas Narsipudi
Nov 13, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Please respond and process the Courier bill repaid to close the concern.
I have provided required details on 03.11.2017 of Courier bill repaid (INR: 100.00).
But there is no response from your Team.
Regards,
Sreenivas Narsipudi
Nov 14, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Please respond...
Your last response on 03.11.2017
Regards,
Sreenivas Narsipudi
Nov 16, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Please respond to close the concern.
Regards,
Sreenivas Narsipudi
Nov 17, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Please respond to close the concern. There is no initiate from 03.11.2017 onwards.
Regards,
Sreenivas Narsipudi
Nov 18, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
There is no response received from your Team to close the concern.
As per your request, I have provided required details on 03.11.2017 of Courier bill repaid (INR: 100.00).
Every time getting "AS SOON AS POSSIBLE" reply only.
Requesting you to please initiate and close.
Regards,
Sreenivas Narsipudi
Nov 18, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
I'm unable to reached your customer care number ([protected]).
Please process/initiate to close the concern.
As per your request, I have provided required details on 03.11.2017 of Courier bill repaid (INR: 100.00).
Thank you for your response in advance.
Regards,
Sreenivas Narsipudi,
Nov 21, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
There is no response/process from your Team end from last 19 days onwards.
I'm unable to reach your number ([protected]). No one is pick the call.
Please explain the meaning of Whaaky Team regular SCRIPT "as soon as possible". I think it is prolong or skip.
As per your request, I have provided required details on 03.11.2017 of Courier bill repaid (INR: 100.00).
But there is no processing initiate. Every time getting your daily copy past script as reply.
Please process the same to close the concern.
Regards,
Sreenivas Narsipudi
Nov 23, 2017
Updated by Sreenivas Narsipudi Hi Whaaky Team,
Please respond...
Dear All,
Please note Whaaky Team has not interest/responding for consumer concerns to close please check above updates.
Regards,
Sreenivas Narsipudi
Defective product has been successfully delivered to you on today (20.10.2017) at 01:00 PM. Please find attached screenshots for the same.
Please provide money refund reference number with date and The Courier bill repaid transaction reference for the same.
Regards,
Sreenivas Narsipudi,
[protected]