Whirlpool India Complaints & Reviews

I have bought a double doored whirlpool refrigerator named "neo i chill" its working improperly. once i have registered a complaint then whirlpool sent a technician he removed ice formed inside, and he said we will come again after 8 hours and we check that your problem solved or not, , but no one came again, , and we registered one more service, , but this time technician saying that "i dont wanna come, show whatever you can do" it is an example that how your services going really, ,
old service request id :HD[protected]
new request : HD[protected],
and your customer service employee lift the call and says wait for few days, , , that means days will go, , your problem solved whenever we want to do!!!???/ we are totally frustrated with your services, , i would like to file a complaint in consumer forum.

Sir, i am binay agarwal from bangalore. My registered mobile number with whirlpool is [protected].
Please refer to my previous emails on grievance regarding repeated issues with my whirlpool washing machine.
I has already brought to your kind notice that, i am facing repeated issues and have file four complains in a row

15-jan-16
Bg[protected]

27-feb-16
Bg[protected]

12-mar-16
Bg[protected]

20-mar-16
Bg[protected]


Even after whirlpool care manger intervention, i am continuing to face the same issue.
Please take a note of the complain i have booked after care manager intervention.

1- april 16
Bg[protected]

27-april-16
Bg[protected]


By seeing the history of repeated 6 problems in 4 months i am forced to believe that whirlpool has deliver a faulty product to me.
I am feeling being cheated by your company.
I request you to please escalate this issue and provide me a replacement machine.
I have lost all hopes on your service engineers capability to fix the issue permanently.

Sir I want to say you that I am having a whirlpool delight freeze which is a old model so it is difficult to find its parts.
Many a time i have complaint your company but there is no responce from your company I have also visited my near by service centre which is 40km away from my home many a times but they are also not taking responce
Sir I want to say you that please give me a proper solution to it as it is very urgent If the parts are available provide me and if not than change my freeze in any offer

Hi

I had purchased whirlpool refrigerator on 17 Apr and same was delivered on 22 Apr mid night by the store, but it was damaged and old product.

Very next day I was visited the store for replacement and store management also aggreed, they confirmed that it will be delivered by 26 apr.

Now (26 Apr ) store management is saying that, we can't replace it, they are very rude with the customers.

Its totally store management mistake but they are denied to replace.

I purchased Auto stain wash ultra 7.2 Kg washing machine of whirlpool
company on 10/12/2015.
demo on working with washing machine also not given properly by the
person. his knowledge about product is approx to null.
on 16/04/16 machine panel and dryer not working so i launched the
complaint on 17/04/16
but no one response positively. no one visit for complaint. every time
i call they ask name, address, which is very frustrating every time.so
i
again launched the complaint on 21/04/16 complaint no- LK[protected].
which was wrongly closed by service center person stated that customer
don't want to give money. with out visit how he conquer that money
will spend ???????? even product is under warranty.
again launched the complaint on 24/04/16-LK[protected]
Note- this is the third time till no one comes to visit.
i talked today with Mr yogendra, siddharth and their senior Mr Arun.
(on customer care) Mr Arun spoke to that service person along with me
on telephonic conversation, decide that they will come today with in
4-6 PM.
i called him approx 3:45 pm, told him that power is coming plz visit
as ASAP. but he said Technician will come from 4-6 only. (No
supporting behavior)
Till now they are misleading misbehaving.
i m very frustrated and in very much pain with the response and
behavior towards the trouble shooting and in personnel too.

Am using fully automatic washing machine. The PCB has been changed twice so far.
On 25/2/14- I have paid rs 3650 rs.
On 25/11/15- paid rs 5000 as replacement charges. An again I am facing the same problem at present the replaced PCB is within the warranty period. It is understood that the life of the board is only 6 months and it invariably fails within the warranty period. Such poor quality!

I am facing One of the worst customer service response. If the issue is not sorted out with in a day or 2. I am ready to take the issue consumer forum under the poor quality product service act.

Awaiting for earliest action & revert.

B.Parthiban
Keerthana.[protected]@gmail.com

I have a issue with my new 3d model ac . Have made enough noise about issue to customer care ... No use... Vv pathetic response.
Now can u pls give any higer official contact details / number so that i will send the ac (warm )to his house as gift so that u clearly undersand, why i am so furious .

I made more than 14 call today to ur call centr e. Sad that half the people dont understand basic communication in english.

Vv disappointed - its given up state - will deal through consumer help/ court for my money wasted on ac and also for compensation for wating my one whole day

22.04.2016
respected sir/madam

we have purchased whirlpool neo i chill - 292 litres sl no.[protected] from reliance digital retail ltd, bhimavaram, west godavari district, andhra pradesh in india. On 11 april 2013, for rs. 25, 992.86 including 2 year warranty extension from reliance digital retail ltd, bhimavaram, west godavari district, andhra pradesh in india. On 11 april 2013, for rs. 25, 992.86 including 2 year warranty extension


and externalout rs 7, 000/- approximately since we have purchased your refrigerator.Stabilizor. Refrigerator product ic305 fcgb4 neo real steel.

The refrigerator has been causing frequent troubles.
The refrigerator is not getting cooled.This is a double door refrigerator. The upper portion is getting cooled.
But the lower portion is not getting cooled.

We have already spent about have purchased whirlpool neo i chill - 292 litres sl no.[protected] about rs 7, 000/- approximately since we have purchased your refrigerator.

The latest bill of durga devi refrigeration (whirl pool dealers) at d no. 1-34-26/1 indan gas road near ranga statue, gollagudem centre, tadepalligudem-5341012 phone[protected]
west godavari district, andhra pradesh. We have paid rs.4, 250/- for replacements of timer, fan motor, bi-metal, fuse, heater, and service charages.
The agent is not responding to our phone calls
as the fridge is presently not working again
even after making so many repairs

sir/madam, we have been using whirlpool refrigerator
since many years.
But this time we are fed up o[censored]sing whirlpool refrigerator.

The refrigerator is presently not working again.

The service is very bad.

We request you to kindly help us by either replacing
the old refrigerator with new refrigerator.

The agents here are informing us that they will
give a mere rupees one thousand for
replacement of the old refrigerator, if we
buy a new refrigerator.

We request you to kindly help us
as we have already spent a lot of amount
on the old refrigerator.
We will appreciate an early reply from your
side

from s v jogeswara rao
25-7-17, lecturer street,
near d n r college ground
vaadrevu vaari veedhi,
bhimavaram - 534202
west godavari district
andhra pradesh.
Phone 0 [protected]
0 [protected]
[protected]

Hi team,
Need your assistance to resolve my issue..

I have purchased whirlpool refrigerator on 17/4/2016, but same was received on 22/04/2016 mid night 10:30 after a long follow-up...

Tin: [protected]

But its very disappointed with the product, as it is a old and totally damaged and dusted...

Its not new fridge, very old fridge delivered

I wanna return immediately...
Pls help us asap..

Dear sir/mam
I purchase ac. I request ac installation on dated 11/04/2016 .My request number is pn[protected]. But in this time your service engineer not came. & your service center sai enterpirses, ahmedngar talled our service engineer come in 1 hour, 2 hour, morning, eveining, tomorrow.. Your service is very poor.Service center holder is speak i not mangae 4 people in this time. I wronglly purchase ac with our brand.

Dear sir, i purchased new whirlpoool washing machine on 18.04.2016 from the dealer m/s.Reliance digital new bel road bangalore. No representative from whirlpool has turned up for the installation works till today(21.04.2016).This irregularity shows very bad impression on whirlpool company. One whirlpool representative called krishna(Mob. No.[protected]) had called up on 20.04.2016 by 10.30 am, saying he will come and attend the installation work, bu till today no one has turned up. Kindly take some needful action.
Prabhu/[protected]

I had purchased a Whirlpool refrigerator on. 15th April. They told that the product will be deliver after 4 days. But today it's 6 th day. I contacted plenty times Tambaram branch and ware house. But they didn't responsed properly. Now I don't know where is my product and what is the status. Then how can I refer to my friends and family to buy products in VIVEKS. Here after we have to go for another show room only.

I have purchased your split a/c magic cool copr 3S 1.5 T on 14.04.2016 at Shahs, Anna Nagar, Chennai. Booked within 30 min... Tilldate (20.04.2016), I couldn't installed due to poor response.
Sangeetha

Hello All. This is to bring to your attention the issues I have been facing with my Brand New Whirlpool Magicool Air Conditioner.

I purchased a Whirlpool Magicool A/c From Unilet - Marathalli on 10th April 2016. After repeated calls and followups, Whirlpool finally installed the A/C on the 16th April 2016. However, I have never been able to use the A/C. I have Purchased an A/c which is not worth anything to me now. Everytime I switch on the A/c it blows hot air. I have checked the settings multiple times and I feel the product is defective.
I have made repeated calls to customer Care (SR# - BG[protected]) and also to the Service Technician whose number was provided to me by the Whirlpool Customer Care. My calls to the service Tech are not answered and no one has contacted me yet. Is this how Whirlpool provides Customer Service?

I've registered a complaint via customer care[protected] on 16-april-2016 regarding my frontload fully automatic machine not working.
The customer care people said that the complaint is registered and the service people will contact you within 24 hours. But its been 4 days and no one contacted me regarding the complaint that i've registered.
Instead i'm calling them daily in the morning asking for the time for their arrival for servicing. Yesterday (19-april-2016) they said that they will send a technician by 4pm for servicing. But no one came. And today(20-april-2016) when i called them, they simply replying back that the technician was on leave and so they are not able to come for servicing. I dont know how the people working in a same organization is not aware about their colleague leave plans and how he can simply give the customer a false information. Based on his words we cancelled our plans and waited for the technician to arrive.

Its been 4 days i've registered a complaint and i didn't received any response from the service people with no proper communication.
Such an irresponsible behaviour from your service people in dindigul region.
This is the second time i'm facing this kinda irresponsibility with your service people, in which the first time i dealt these people with a warning notice from consumer court and still they didnt changed their attitude.

I have purchased a washing machine model no.30085 ace super soak from dhawan electronics Ludhiana. After first use the wash tub got cracked badly because of loose soak tub. Also the main wirevwas cracked at the time of delivery. Now the dealer is not responding . kindly do the needful of I will file legal complaint against company.

I have purchased a 1 ton whirloool ac on 14.04.2016 which was delivered the next day 15.04.2016.

I had purchased it from adhishwar electronics marathalli, bangalore.
Whirlpool technician and adhishwar electronics promised that the equipment will be installed by 17.04.2016.
The technician called me and informed that they will come definitely come by 18.04.2016.
Today i called them again for which they said the installation will be today.
I thought of getting help from their customer care, which is of no help.

Am wondering now whether it will be done or i should return their product.

We bought a whirlpool single door refrigerator on 27th March'15. The door gasket has worn out within 6 months of purchase. later on the freezer door came out as well.

Details of Refrigerator

Model num: 70211
Color: Grey
Machine num : INC[protected]
Purchased at : Rathna stores, Purshawalkam.

We made a complaint on 14th Oct'15. A service person was sent to check on it and he said that the gasket for this model is not available and the fridge will be replaced with a new/refurbished one. he took photos of the door for proof. he also said that we have to submit our purchase bill copy to him since he has to submit it to for claiming. We had lost the bill copy, but he insisted that the action can be taken only if we provide a bill copy. We got a duplicate bill copy from the store we purchased and gave it to him.

It has been 6 months now from our first complaint and the door is not fixed yet. we have made "n" number of calls to the service person, service dealer office and to whirlpool customer care as well, just to get a response "We will check and get back to you". We had never got a reply call with an update nor a proper response when we called for an update.

Please find below the details of the calls and complaints we have made.

Date Complaint number

14/10/[protected]CN[protected]
20/11/[protected]CN[protected]
07/12/[protected]CN[protected]
14/01/[protected]CN[protected]
25/01/[protected]CN[protected]
27/01/[protected]CN[protected]
04/02/[protected] called the service dealer and spoke with the manager who said that it will take 45 days time.

made 3 more calls after the 45 days time, and still no response.

I think we have waited long enough.

Kindly help on how to proceed with this further.

Thanks,
Saranya

I purchased minerala 90 platinum on 11th april 2016 from reliance digital.
The product was delivered to me on 12th april from reliance digital. However, no one came to install the product till 17th april 2016. On 16th april at 10.00 pm, the person called saying that he will visit it next day at 10.00 am . The next day at 10.30 the person came and said that he will instal the product wherever we want . He was not helpful nor co operative. He did not provide any demo, in fact he ran away saying he will come back in evening. In spite of various calls, no one of whirlpool has addressed the complaint. Now the purifier is lying, half installed...

Madam/sir,

I have purchased one double door 292 litter whirlpool refrigerator (Model/year: ff 2d 305 4s/2014) on 27 march 2016 from sachdeva electronics pvt ltd, gl-22, jail road, hari nagar new delhi-64(Invoice no. 2015=16-2003). The refrigerator was delivered to my residence on 28 march 2016. I was shocked to see that the condition of refrigerator delivered to my residence. There are lots of dents and scratches in the front doors and side walls of the refrigerator. Scratches are also inside the refrigerator. Further, the cooling control nob is also not working properly. It is moving only upto stage 6 out of 8 (Stage 7 & 8 is for quick chill), this indicates that quick chill function is not working.

On conveying the problem to the vendor, i was told that engineer will visit to my residence and on his report the refrigerator will be replaced. On 30 march 2016 engineer visited my residence, he inspected the refrigerator, took some photographs. We were told that it will be replaced at the earliest.

On 02 april 2016, i received a call from whirlpool care manager- service operations support, conveying that my refrigerator will be replaced in the coming week. On 07 april 2016, i received another call from whirlpool care manager- service operations support conveying that due to some reason my refrigerator can’t be replaced in the current week but it will be replaced in the coming week. On 07 april 2016, i also received a mail stating that “as per our telephonic conversation, we are providing you with the replacement of your appliance and it will take around 10-15 working days for the same.”
In this connection it is stated that even after lapse of nineteen days my refrigerator has not been replaced.

Despite purchasing the refrigerator of reputed company and from reputed vendor and after expending huge sum of my hard earned money for this refrigerator, i am forced to use my old refrigerator (Which in not working properly). My purpose of purchasing the new refrigerator has been defeated. I am now feeling as being harassed, as every time date for replacing the refrigerator is being extended and i don’t know when exactly it will be replaced.

In view of above, i once again request you to replace my refrigerator at the earliest.

Thanking you.

Regards,
Sanju snehi
Mob. No. [protected]
Sr number : dl[protected]