Whirlpool India Complaints & Reviews

Dear whirlpool customer care,
I am sridhar. H. R and my family has been a loyal whirlpool customer from past 15 years. We have purchased 2 washing machines & 2 refrigerators till now and have been spreading a positive word of mouth to others.

But recently my trust on whirlpool was destroyed when our refrigerator was collecting water at the bottom. When we contacted the customer service, they sent mr. Fazal (Mob no:[protected]) from mission perfection (Really?) appliances services on 28.05.2016 who replaced the pcb costing rs.2, 341 and with service charge of rs.350 and totally charged us rs.2, 691 (Bill attached).

But after few hours of replacing the pcb, the power in our house started tripping and we had to replace the elcb of our house costing rs.3, 500. We have been contacting him to check the refrigerator, but even after 6 days of persistent calling to him & customer care, he has not yet turned up. This has caused us huge inconvenience & our trust on whirlpool has been shattered.

This mail is not just a complaint, but a regret for being a patron for a brand which leaves the customers' in a 'whirlpool' of problems. You leave me with no option other than seeking the help from consumer forums and in the worst case, consumer court. Never take the customers for a ride.

We have already filed a complaint against whirlpool n reliance retail stores nashik road. This is my second complaint in consumer court. No action has been taken and my new fridge is now not functioning due to the loose gaskets. I want to file a legal complaint n ask for re imbursement of money or replacing our fridge. Pl help me to Lodge a complaint against the company n reliance retail stores.

There were heavy sounds during working of washing machine. Authorized service mechanic has changed the gear box. But to our surprise same sounds were found with in 3 months after changing the gear box. The issue was brought to the notice of the authorized mechanic for which he has not responded and done nothing. Recently machine is not working completely showing PE error continuously.

Although there is free coupon for AC installtion still they take hefty illogical amount of money and their behavior is so unprofessional and rude. Even they do not take care of customer require position for AC installtion. Really dissatisfied service of whirlpool india although seems product are good.I have experienced this for Zen Appliance Sales and service (Authorized Whirlpool Service Centre)
Specially Manager name: Prabir paul and Mintu paul they are falsely mothed. really fraud. their employee are fraud. Whirlpool India should detach ZEN Appliance (Kolkata) for better service experience for their customer.

Although my flat position is G+1 still they are reluctant to install in require position and asking extra 3K for equipment arrangement.

Really frustrating.

We purchased a refrigerator from reliance retail limited on 13.9 15 from reliance retail limited star zone next to passport office nashik road maharashtra 422101 service number [protected] cin no u01100mh1999plc20563. The gaskets of the fridge has started hanging out within three months inspite of repeated complaints no action has been taken by the company or the retailer our complaint no is, [protected]. We request u to either repair or exchange our refrigerator.

I bought this machine on. From then till now the machine had to go through 3 services and once it was taken to service centre. Your engg. Say the drum is defective and there is a prob in rinse. I am enclosing the receipt and a vedio of defective drum rotation. I bought this as a premium model with expectation of trouble free service. But from the date i purchased i simply wasted money with service engg. And transportation of machine. I request you please to immeditely change my model. I must add here that i shiftedcto whirlpool from ifb. Hope you will do the needful.

Washing machine complaint
We purchased top load washing machine on 19/04/2016 but started having non washing problem (Clothes comes our without washing as it is). We made a complaint on 21/04/2016 and continuously complaining for 4 -5 times till date. Last complaint no is –ch [protected] dtd 21/05/2016. But till date problem not solved. Service engineer mr amarendra sing mb no - [protected] coming regularly and saying this lot having some problem. Ones he changes belt but problem is remain same. Now after 21/05/2016 no one visiting or calling on this issue.
Request please look into and short out the issue to avoid any legal issue from our side.
If realy having any problem request please replace or give any suitable model.
Detail is as-
Purchaser detail –
Mr sanjay chauhan.
House no - 12013. Adarsh nagar. Street no-9. Mcbz-5-12013.
Bhatinda punjab.-
Mb no-[protected]/[protected].

Model no - wm-cls plus 6515 grey crome (Top load).
Purchase date – 19/04/2016.
Dealar name – radha enterprices. Amrik singh road bhatinda.

Dropping this mail with the hope of positive response.

Attachment –bill copy
Regards
For sanjay chauhan
[protected].
Bhatinda

Cooling problem in ac. Complained several times to whirlpool india but still no solution, every time their engineer visits ans gives random excuses. Ac is in warranty but still no solution. Gas, stabilizer is ok with ac but still not working. Even i have twitted to whirlpool india on twitter still they are not solving this problem. It seems no one is concerned with customer in whirlpool india.
Product s no - inm[protected]
Model-1.5 ton 3d cool plt-v silver

Dear Sir/Madam
I have a store in Howrah(West Bengal)
I had purchased a a split air condition in 2012 which warranty expires after 1 yr after which the ac keeps on giving problems like gas leak, water leakage from indoor unit, capacitor damage.I use to repair it every year with a very high cost & the servicing was done in a minimum time span of atleast 2 months .Same thing happened again this year when i complained about no cooling on 7th of april 2016 .Engineer came for inspection and said he didnt bring any equipments so will come again next day, he came again & gave pressure in the outer unit & said he will be coming again next day to check where the leak was.that was the day he came & next he visited my place after 1 month after repeated complaints & calls after visiting your head office in Shantiniketan Building in Camac Street.The mechanic came to repair the same day & charged Rs 3290 & assured that it will not give any problem in near future.the very next day cooling started fluctuating & there was rain like water leaking from the inner unit.I called again & asked for a visit which was done after 4 days & we were said ki there is a problem in d outer unit & inner unit needs napping to stop leakage.Its around 2 weeks today still the mechanic didnt came after calling to the service centre & getting very bad behaviour from the service centre lady & the name of the centre is Om Sales & Service 839/1 sarat chhaterjee road, belapole, howrah-711104.I even told the lady that ill complain about it in the higher authority & she said me do whatever i can do.
This is the service Whirlpool providing to their customers.
My contact no. is [protected] & my registered no. is [protected].

I am perches a whirlpool double door refrigerator
Model no.14368 235 clx mms 3s rupees 19000
On 12/11/2016 last month this fridge not worked cooling then i first comlaint to dealer for service fridge cooling issue he has again to foreword whirlpool complaint then whirlpool company provide me a complaint no. Threw sms 24 april 2016 with a complaint no. Dl[protected] and visit a service engineer to day ago this engineer has solve cooling issue to breck a thermostat inside and
Conform me to next 2 day i replace thermostat then 4 day again whirlpool company engineer replace breck a thermostat or suggest to run this refrigerator on 4 to 5 hour and go back i am checking cooling before 4 hour
Fridge not worked cooling then i call to this whirlpool company engineer
Not worked fridge cooling then whirlpool company engineer to advise me this fridge go back whirlpool company authorized service center for repairing and call to service center for loading a rickshaw then next 4 day
Latter a call to me for loading to this fridge rickshaw man sand me a sleep
To service center then conform me to service center 4 day ago for fridge
Then i am call 4 day again service center contact person to status this fridge
Ervice center contact person spoke to me this fridge are not solved problem and foreword but he has conform me to replace this fridge
After 10 days i am register a online complaint whirlpool company but not giving replace date to me yesterday i call a whirlpool company costumer care toll free no [protected] the costumer care executive to spoke me
Yore replacement is under poses the request the final date to me he is spoke on 30 day? Why i not giving money to this refrigerator at 19, 000
This is customer harassed service this summer time my food destroy back
To last month this lost my money at least 500 rs per day

What happen i am costumer to sanding 19, 000 money for losing bad company behave

Dear sir, i have done amc for my refrigerator for 1 year via iccs service provider (Nominated by whirlpool). When i received contract it is for 5 months only.
After contacting so many times via phone/mail no reply.
Got confirmation that this is technical error and will be solved but till now no reply from 3 months.

Now i left of getting service but recommend everyone not to do amc via iccs provider. God knows what service i get when required.

If you want to do amc, better go directly to company website, might you get better response.

Rgds
Avanish dwivedi

Dear sir,

I lodge my complaint on 11/05/2016 with complaint no bg[protected]. They told with in 24 hours our technician will come and provide proper service. I wait for two days no one will come. I phoned to customer care executive on 13/05/2016 and request them provide proper service immediately. They told to me complaint number not send them on 11/05/2016 i mail them now tomorrow technician come to your home. I wait for one day till no one come solve problem. Once i call to customer care kindly send technician as early as possible this is third time i phoned you and 100 rupees paying out side to wash the cloths try to understand my problem and provide me proper service then they told tomorrow our technician come definitely and provide you proper service. After that i wait for another one day no response from them. On 16/05/2016 also call customer care and ask them why should you people delay my complaint and how many days you people need to solve my problem. They are not able to ready provide proper information simply cut my call. I call again and ask why you people not provide me proper service, why you people cut my call without giving me proper information and i request them transfer my call to supervisor they also without providing proper information cut my call. Till my complaint under pending kindly provide me proper service.

Yous faithfully

Mallesh u
E mail : [protected]@gmail.com
Gokak, belgaum - 591307

1 year before i purchased a 3 door refrigerator and now no cooling when i complaint on 15th may to customer care they send your contract 7 star person for repair were they visited and showed there face and gone back without repairing and he said another person will come to repair, again another person came today on 16 may and he told the compressor is dead and whole system is dead due to company technical problem. As it is company fault and its under warrenty i demand for replacement as soon as possible this is summer time understand the problem. Your customer care people is really bad not responding properly. Registered contact number is given in cell no above.

Sir,

I bought a whirlpool refrigerator 230 lt from khosla electronics in beckbagan branch on feb 02 2016. During delivered time of the refrigerator on feb 05, 2016, it was found broken and i requested a replacement from your company. But i am sorry to mention you that till date the refrigerator has not been replaced.In spite of several phone calls to your personal and personal persuasion at khosla electronics beckbagan branch all my efforts of getting a replacement have gone down the drain.
Your company’s isd (Rupasree biswas) informing me that the replacement would be taken care of within two days, but i am very much disappointed to let you know that the replacement has still not been done.
I really didn't expect this kind of an after sales service from a renowned company like whirlpool, today docket a new job through your call center & the new docket no is kl[protected]

My Name is Fathima Meri I bough Whirlpool Split Ac 1.5 ton on 13.05.2016 Vasanth & Co Saidapet Branch your sales representative assured that we are buying the material fully Copper but he will sent aluminum coil and i contact several time your sale Representative Mr.Harish So far has not responded till now Hence we now request you to kindly take action against this employees otherwise i will rice the compliant to consumer court against to you

BILL NO : [protected]
Mobile :[protected]

Bought 12 split ac, 1.5 tons each
6 of whirlpool and 6 of koryo
whirlpool ac not used for 100 hours in 2 years
I have a bill of 12000 for repairs, saying I need to change the cooling condensing unit and gas charge
the tecnician informed since I have bought with aluminum cooling coil it has got damged and need to replace with copper one
I want to understand how without out using the ac the allumunim coil has given up
it is ridiculous, and cheap material
I was of the impression that in Usa whirlpool has a good brand image, sorry not with my experience
kindly depute senior technician to the evaluation, before I decide the next of action to be taken for selling product with a self life of one hours in two years
Pawan arora
[protected]
kolkata

My washing machine is whirlpool semiautomatic .the drain fill switch is not working.I called the customer care they informed me that they will come anr repair it after 2 days on tuesday or wednesday and the visiting charge will be RS.350 and I have to pay separately for the switch.I think it is very unfair to charge 350 Rs for visit charge.How can people who are middle class and low income people afford it.I think this charge should be reduced...

Hi,

I have a whirlpool washing machine which had problems ever since I bought it..I spent 14 k on a fully automatic washing machine and spent more than that on the service. Every once in six months there are some or the other issues with the product. And the service is so worst. They have outsourced it to third party vendors who are unprofessional and hardly try to resolve the problem. All they want to do is replace the parts charging a bomb. Worst part is they charge 450rs just to come and see that and do nothing saying that there is an issue, Which I already know. I would suggest all of you not to buy any product from whirlpool. They provide worst service and the product is also not of good quality.

I have bought Whirlpool AC(1.5 Ton) in April 2016 and since then i am facing cooling issue. My AC Not Cooling. Despite of several complaints no resolution has been achieved so far. Several time i have mailed but no response from the CC guys. I am following up with them(Call Centre) and every time they say they will send technician but i dit not get any . Also my several requests are open.

Please find the compliant no:


GB[protected]
GB[protected]


BR,
Manish
[protected]

My complaint number CNO[protected], logged on 29-Mar-2016, due to failure of indoor unit, replaced a new indoor unit which is having intermittent abnormal noise problem. As they failed to provide good service support and their product is having continuous problems, I communicated to take back their product and requested for Full refund of my money and compensation for me and my family suffering for more than two months. But there is no mail communication from the company side.