Whirlpool India Complaints & Reviews

Whirlpool fridge has been diagnosed to suffer problem with the pcp board/mother board. Either not cools or cools vegetables to stone hard state. Milk and all consumables have to be virtually drilled. Problem outstanding since january 2015.. Complained and repeat reminder complaints never had any effect. They orally indicated to pay us totol loss compensation at very unfavourable terms, but have still not made official offer. No repair effectively conducted and no replacement nor settlement offer..
Have complained on their grievance recording site but facing stone wall again..
Fridge make; whirlpool; date of purchase 27/08/2012; serial number inf[protected]; double door ; person contacted mr babu of whirl pool office chennai (Mobile number[protected]) mr babuis totally is inactive and does not care to take any decision nor even take calls.

I bought the washing mechine on 9/2/2015. it was around 15 months, the components called Drum broken And your service man replace it, from the day it is getting vibrtion on the finishing stage and the mechine is running and dashing it . what is the result it from your side, reply must. after getting ur reply, mean while i will take vedio of the thing and i will post u on next

We bought a whirlpool washing machine 3 years back . its automatic washer. soon after 5 month of purchase we got a problem. it just stopped working. of course we have a warranty these serves people came and just made a small change by just replacing mother board. which is of 5500 (mother board)rupees. because of warranty it went no well . soon it started giving problem . it used to stop frequently we called the serves people again and they used to come and replaces the same part. this new part had a warrenty for 6 month in which it uses to work properly. but as sooner as it crosses those 6 months it became routine for use replace the mother board. it happened for 5 time . The one thing they used to do is just replace mother board . yesterday was the 5th time i am doing it .

I have to call them to book a service complaint ten times in last fifteen days.

But they not give any response me
We not receive any call & visit of service engineer. i tired
This company service is very very bad

Three month before I can book a service complaints & after fifteen times call & after aprox twenty five days service engineer visit down & I pay him 6500 rupees against refrigerator repair

But last fifteens days in my refrigerator give a repeat problem

After many service call booking we not receive any response

I am very mentally suffered

My name Padam Goyal from dausa, Rajasthan

We had given complaint (#cn[protected]) dt.06/07/18, for a/c not cooling at all which was attended by your personell(mr.Venkidesan - from smart services), informed us that there was no gas due to non operation and no leaks whatsoever and filling gas would solve the issue, charged us rs.4500/- (bill no.167 dt. 07/07/16) and filled the gas gave us 6 month warranty and left. One week later no cooling at all, again lodged complaint(#cn[protected] dt(.17/07/16)) same personell venkidesan(smart agenccies) comes and says there is leak in internal unit and would have to take it and service it and fix it (charges rs.2800/-) take the unit and brings it back after 2 days fixes it.
Couple of days later no cooling. Now i am lodging this complaint because the mobile numbers and the phone no. On the bill (smart services are not answering). We would want you to refund the amt.7300/-, as you have swindled us the money with no effect of the repairs done and provided us only great frustration with regards to using a whirlpool product. Kindly address the issue asap.

Please send well known mechanic, about Dle error code.Iam facing this problem from 15 days.
Mechanic simply seeing & going.they don't know
How to solve problem

We are senior citizen living at agartala,, tripura. We purchased one whirlpool refrigerator in 2009, model "ff23/b/2008, mastermind. But since its purchase we are facing a lot of problem. After sales service is so poor, we are completely fed up. Spare parts are not readly available and it appears to be costly than usual. Service is not co-operative.

Kindly take immediate steps to make it functional at my cost as the warrenty period is over.

Contact no[protected]
[protected]

Kanak sinha choudhury
Agartala

Dear sir,
This is rahul chaudhari purchased double door refrigerator model neo 258 roy 2s on 21.02.2016 from renuka furniture cidco, aurangabad
I complained 4 times and company's engineer attained job but problem not solved. they only teaches how to operate i have been faced many times cooling problem from the date of purchase.
This is defective piece and company's engineer take it lightly.

L am kindly request you to replace this model with new another model
Thanks

Hi,
This is regarding some technical issues came in washing machine... And we have given 2 time in 30 days for repair to ace machinery service at bangalore..
The particulars are-
1. Dump volve
2. Drain motor
3. General service
Paid rs.2800 also
The moment it deliver by your service agency... After 20 mint it again gets same problem,
Service agency partner are not good to serve your customer.
I will be thanfull to you if you can help me... Since 32 days we have not washed our clothes in washing machine.

Service center of moradabad took our washing machine for changing tsp after our complaint to them. When machine came back we observed that the problem has increased so they took our machine back and now we found that machine completely stopped working and got jammed. Their engineers have completely ruined my machine. They are not at all trust worthy and they dont know how to handle a machine and a customer.

Hi
Hope my mail finds you in good health.
I am an old consumer for your company using all my appliance fro Whirlpool ( Refrigerator, Washing machine, Microwave Oven..).
I did so because of my faith in your company and brand / quality.
But unfortunately my experience with your company is not good.
Please refer to the trailing mail, wherein I purchased a washing machine and Microwave oven from your company outlet in Gujarat on 03/12/2012( just 3 years back)

The Model Number of the Microwave oven, is MW-25BC, Sr. No: CNG[protected].
Now within years only the oven has got trouble ( with my very low utilization of this machine), the Key pad of the machine has stopped responding.

Now since i have moved to Bhopal (MP), i approached your help line, who after so many efforts responded to me and gave me the address of local service station, I called the persons who asked me to walk in with the machine.

So I have given the Oven to your local "magic care"(!!!) service station in Bhopal.
The service station person has said that the machine has got obsoleted by the company, and hence the part is not available .HENCE THE MACHINE IS NOT REPAIRABLE ( IN JUST 3 YEARS?!!!).

Now when i escalated to your senior persons in MP, they came with the response "WHEREIN I HAVE TO PAY 6 TIMES THE MONEY THAT WOULD COST ME FOR REPAIRING" Just because your company do not have stock of this spare, there is a very high( some person said 6 month long..??!!!) lead time for getting this part from factory, I have to purchase a new machine ( from same Whirlpool...?!!!) because of your policy which i ( customer ) will should obey to...

Now please help me understand why should i end up paying 6 times more money for the fault that is not mine ?

Therefore sir, i humbly request you to kindly interfere in to the matter and get me the machine repaired ASAP, without paying any undue amount before my faith in your brand shakes up further and have to escalate further.

Hoping your earliest response on this one.

Chetan Panchal
[protected]

Whrilpol double door refrigerator sl no ina[protected], model no11469, i purchased in 2010. It is not cooling. Abnormal sound comming from the upper part of the machine. Lodged complaint4. Days back at your rourkela (Orissa) service centre. No responce till date. Service is very poor. I have decided not to purchase any whirlpol product hence forth. Also i will advice my friends to do so
. A k panda, c_99, sector-2, rourkela-6 (Orissa)
M-[protected]

I have been faced 3 times cooling problem from the date of purchase.
I had purchase a refrigerator on 15/03/2016 from reliance digital janakpuri delhi. Every time the made the default after every 15 days the same problem is happened. Such a fraud and unrealistic approach i ever seen in my life.

Dear Sir,
Recently I had purchased your washing machine of 6.5kgs capacity which mentioned working low water pressure, But when I installed the same machine is not working in low pressure and also low water flow in 55 feet of head also. at 6 feet high water is not coming at all.
I had already lodge a complaint at dealer but this mistake has done by a manufacturer when the total city is using loft tank and every day water is coming in the night is only for 30 min how the consumer can use your washing machine which working is in high pressure only.
Now the dealer is suggesting booster pump which I cannot efford, and dealer should not tell this machine is working in low pressure also.
Please solve my problem immediately or refund/Replace the unit which working with loft tank also.
I had puchased this unit at Snehanjali, Virar Bolinj Road, Virar(W), Dist Palghar 401303.Maharashtra.

Sir,

I have purchased the above said product at vasanth & co showroom. I have clearly intimated the sales guy not to deliver the same demo product. But deliberately they have delivered the same product with damages.

I never expect this from the dealer of whirlpool.

Please take necessary steps to take back the product and refund my money.

Ezhilan a

Hello,

I had a conversation with parvez khan [emp id: 028081] of whirlpool refrigerators.

But he was not able to convince me what is the meaning of warranty.

As you know as per whirlpool it covers compressor also for 5 years. it is written on the bill then to then are not willing to oblige us for the day to day necessity.

My warranty of 5 years is going to expire on 5th oct 2016.

Kindly do the needful to replace it.

Hi,

I purchase refrigerator on 25th june'16 from vijay sales gurgaon which has delivered me on next day, after that on very next day your executive deepak had come for demo but there was an issue found in the machine as it is damaged from back side therefore i have mentioned the same on his feedback form. After that i received a call from whirlpool and they assured me to replace the machine in next 10-15 day resulting another executive umesh has visited on my home for inspection of damages and he was agree for the same and again he assured me to replace the machine in 10-15 days by forwarding the issue on higher department.
Also he suggest me not to call on customer care unless or until he would not give the proper response therefore i made a call him before 4-5 days but he gives me another no of jatin and jatin has diverted me on this [protected] for replacement i have called on this number many times but there is no response from this number at least once.
Then again i have called to customer care executive ankit but he also diverted me to same number hence i denied to call this number and forced him to raise my complaint and he raised a complaint hr/p/[protected] but still there is no response so please help.

Would request you please have look in to the matter and resolve the same asap.

Regards,
Ram narayan
[protected]
Cust id - hr[protected]

I would like to inform you that, iam too much disappointed cause by the service person by name dinesh,
I had requested the online service on 06/07/2016 and registered the service vide no 145148 stating that my while pool washing machine model: pud701 sport, drum is not rolling due to the error of pe indication was showing in display,
The service person by name dinesh has attended on 08/07/2016, when he saw the indication pe, he told there is a problem in circuit board, the condenser should be replaced, it will charge you 1500/- tomorrow evening i will rectify and come back, saying like that he took the board and went by giving his mobile number : [protected]
He has not came back till now, so many days are over, whenever i call to his number he always say silly reasons and keep on telling i will reaching within one hour, my wife and myself wait for him to come, living our duties, now past from 4 days his number is not reachable, i contacted customer care, they did not respond properly and getting heritage to answer, i have the call records and recording of conversation.
Now i want to ask a concern person, when customer care executives are not having patience to listen by problem for few minutes, how i can have patience for the delay of so many days, myself & my wife are mentally disturbed,
I look forward to hearing from you as soon as possible to resolve this problem. If i do not get reply will file complaints with the appropriate consumer agencies, social media and consider my legal alternatives,

I filed a complain to whirlpool customer care on 1st of july to solve problem of water leakage in my whirlpool washing machine. Technician said there is a part needed to be replace and he ordered it on same day as well.

In between these days, technician was came with wrong ordered part on around 15th. Today, i again called to customer care but they have no any answer related to this issue. I am frustrated about this matter now.

The service was better in warrenty period but after that it became worst now and all parts are needed to be replace one by one since it is only 2 year from perchased.

I purchased refrigerator 16-apr-2009 (attached are the bills and warranty card) for your reference.

Problem is with pcb plate in refrigerator which supply electricity to compressor, this plate is faulted as per engg. who visited to check the refrigerator.

Now fairdeal enterprises ghazaiabad who is taking care for my complaint said that this part is not available in all over the india and whirpool is not responsible for this part to provide to the customer since this is faulty, now my question to whirpool is :

1. since this part is not available with whirlpool is there any responsibility lying with whirlpool to provide it to customer.

2. because of this part my fridge is not working now, rest other part like compressor everything is working fine and cooling is also perfect, but since this part is not available with whirlpool, so shall i need to give up? my part

Please call me at [protected] to discuss this and provide resolution as earliest.