Whirlpool India Complaints & Reviews

I've registered a complaint 45 days back and after repeated follow up, finally a technician came to our place and checked. He said pcb is gone and it needs to be changed. He has changed and charged us approx. Rs. 2800. After some days of changing this, we had another problem - this time all our items were getting frozen and ultimately got spoiled. This time again we called the customer care and registered the complaint. They said again i need to pay for the service charge - which was not even 1 week & inspite of our repeated reminders no one turned up so far. Such a disappointing service one can expect - everytime i call the customer care or the service engineer, i get the same reply "we will arrange for a call back", so far nothing changed.

I make complain for non working of my refrigerator on 13th june on toll free no. & complain no. Gbprice [protected].
Sane day mechanics examin & say pcb will be replaced. I say ok do it then he says that part is not available & take 7 to 10 days to replace it.
Now more then 14 days passed still that part was not changed.
I contact so many times via toll free no. To seniors bought no positive response from them.

Still in this horrible summers i am waiting for replacement of that part so we can get cold water & preserve our edible goods.

Hi,

I am using whirpool washing maching top load and it was purchased on[protected] and i have received call for applying the amc and then i understand there is gain plan where it needs to be applied before 18 month i have not received any communication from whirpool/seller and i enquired about this with customer care and they agreed its their fault of not intimating the same as what they did currently. So i have requested them to extend that gain plan now as its a mistake from their end. Till now i didnt get any proper response and warranty period is going to expire in next 2 day so need your immedialte action on it.

I had purchased whirlpool double door refrigerator from rishikesh... After two years it's creating problem. I had purchased this in year 2011. I complain also for this. And from ur side it has been serviced by 3 tym after year and year. Bcz it's create same problem after 1 year passed. And continues after 1 year it creates same problem. The problem was that the refrigerator works not well. It's cooling is too weak. On the other side fridge was cooling too much. After some days it's filled with ice. But refrigerator is not so cool. Cool. Now its 2016 the problem is same. Every year i spent 2500 on this for its service. U can check in my complaint section that it has been servicesed by 3 tym from the company. But now i'm fed up. Again it's creating same problem. For how many tym i pay for this. Plzz give solutions for my this complaint. I don't want this fridge any more. I'm totally fed up. Plzz solve this.

I paras gupta purchased a whirlpool split ac 1.5 ton from ranjeet electronics uttam nagar new delhi on 18apr2016 in just 2 months it had a major complaint like compressor not working, i had registered a complaint (Dl[protected]) on 23apr and the engineer came on 25apr he said compressor is not working it will take atleast 10-15days to resolve it.In this hot summer how we survive without ac pls replace my outdoor unit not only compressor and resolve asap and reply me.

Paras gupta
[protected]

Hi,
This is regarding Air condition of whirlpool, which has been repaired so many times, this time I don't want repair instead I want replacement of the same.

This product is really irritating me since I bought, cooling not happening, its too noise like a cooler, really disappointed.
Pls take immediate attention.
Below is my complaint no.
SR number : GB[protected]

Thanks
Rajesh Kumar
Ph:[protected]

I purchased a waching machine 360 for 25, 000 rs and after 3 months it gave a wire problem and then a noise issue.
THe product was purchased not even a year back and already complains seem to arise.
surprised how this system works you complain and no one attends to the problem. i am wondering if wirpool is the right company for purchase from or all the others are the same.

I also see in the forum many complains unanswered is it worth waiting for a company employee to reply back to our concerns or just by-cot the product all together.

Please contact me I want to know your side of the story.
Pallavi
[protected]

Bought one fully automatic washing machine on 9/4/2016. Machine had issue with pcb and got replaced by company on 10/6/16.
But this machine has also same problem as power switch is not working properly.

Now i had lost my trust with whirlpool company and i want refund of my money. There is know one in the company who is sensitive about customer issue.

Regards,

Abhishek jain
[protected]

Satisfaction code 665 for sr no. Dl[protected]
I have a whirlpool refrigerator which was purchased in the year 2001. It is a 210 litre double door refrigerator. The above complaint was lodged on 8th june regarding replacement of the broken shelf and the vegetable tray cover.

I am using another whirlpool refrigerator of 165 litres and the same was not working and complaint was lodged on the same day vide satisfaction code 930 for sr no. Dl[protected]. Mr. Puneet visited my residence and rectified the problem of this refrigerator. The fridge is working fine now.

During this visit he had also seen my 210 ltr. Refrigerator for which i had requested for the replacement of the broken shelf. He told me that he will send me the shelf and vegetable tray cover within few days. I have been calling the agency disha enterprises for the last few days. They are taking my residential address and telling me that they will send someone to replace the shelf. But till date no-one has visited my house. Today again i called to check the status as to when they would be visiting my house, one mr. Kanhaiya picked up the phone and i had to again narrate the whole story and again he asked by residential address. Everytime i call the agency and i had to narrate the whole strory and then my residential address. I do not understand when the above complaint is still not attended then why can't the agency get the details from the complaint. Please let me know whether i am going to get the shelves or not. Would appreciate if someone from whirlpool take care of my complaint and take necessary action at the earliest. I am now tired of calling this agency again and again.

Name rajender
SR no.DL[protected]
job sheet no. 17884, 13856

i have purchased whirlpool refrigerator on 2008 double door actually
this was my biggest mistake choosing whirlpool.ltd.the problem arise
from 2015-16.i have lodged complaint several times and unskilled technician from vikas refrigerator works a-16, mongol puri kalan new delhi110085. technician who dont even know how to talk to the customer. visit and told the problem is of defrost for the same take my refrigerator to the workshop.they have change several parts.once again with same problem with same technician as well as same service centre telling that the another part is damaged pcb box.but the interesting fact is that the part is damage
2month ago but they change another parts to make some more money.
i dont know how so much reputed company has worst service centre.
i look forword to your positive reply.

My self ANUJ KUMAR MOBILE NO.[protected] located at G D COLLEGE, CANERA BANK GALI MIRGANJ, BEGUSARAI (BIHAR)

I have been your washing machine user since 1999.
In JUNE 16 I had complained about noise and smoke coming from washing machine. The Service engineer from BEGUSARAI BIHAR vex me and misbehave with me in my duty hour from a week. His name is BABLU KUMAR CONTACT NO. [protected].

kindly take any action regarding it and solve my problem.

I had purchased AC of Whirlpool from local dealer Kolkata, while buying the dealer assured me there is a offer of free installation, even he mentioned the same in the invoice. But when the technician visited he asked installation charges even inspite of showing the invoice to him, he conveyed that the free offer was valid upto 31 of May, so we have to pay, whereas we had bought the AC on 11 of June, when the dealer clearly stated that our purchase covers free installation which is now a offer. Nut now when I am contacting dealer they are saying without informing to them Whirlpool had withdrawn their offer.

Now I had not installed the AC yet. As I will not pay any charge since that is not my fault.

Now why should I suffer without our any fault!! I want a proper judgement for this.

Dear sir
I purchased water purifier of whirlpool serial number inv[protected] model number 14902 on 16/09/2014 about 1 year 9 months ago. Till its warranty period, it functioned satisfactorily but now their service and product seems pathetic i expend total sum of rs 9395 from few months of purchased of the ro system.
Date
Purchased on 16-09-14
Price
1st break down[protected] pre filter
2nd break down[protected] plus, sediment filter, pre carbon filter
3rd break down[protected] ro membrane filter
4th break down[protected] pre filter
5th break down[protected]year amc
6th break down[protected] ro membrane filter, pre filter
7th break down[protected] pre filter
8th break down[protected] plus, sediment filter, pre carbon filter
9th break down[protected] ro menbrane filter, pre filter
10th break down 16-06-14 service engineer detects ro membrane not working

And i have to pay rs 2500 for the membrane filter. From the time i have brought this machine there is a problem of non-availability of water in the machine. It is not functioning well. Every time i request for service they take money from me and after some days again the same problem arises that is “non-availability of water”.
Why the hell should i invest in whirlpool ro purifier. It is the worst home appliance ever i experienced.
I think your searvice persons sold me used filter.
... I would never recommend anyone to by this whirlpool ro purifier.
I request you please take a action and solve my problem
Arghya nandi
[protected] [protected]

1. Whirlpool fa tl w / m 650 p / dark grey — washing machine purchased on 28.08.2010
2. Service of the machine is very good/very nice – only 2 persons used.
3. Some trouble in the above machine in december 2015 – myself informed to [cell no.[protected]] sai fefrigeration, whirlpool agencies, mayiladuthurai-609001, tamil nadu.
4. On 05.01.2016 – one service engineer came and serviced the machine. At that time one spare part replaced from machine – spare part name censor – invoice no.798/dt.05.01.2016 – bill amount rs.2330/- [invoice enclosed]
5. Again machine is not working – again informed to cell no. [protected]. After lapse of 40 days one service engineer came and serviced the machine. At that time another spare part mother board replaced from machine – invoice no.11322/dt.18.03.2016 – bill amount rs.3500/- [authorise service partner, whirlpool of india limited] invoice enclosed.
6. Two or three days machine was worked. After 25.03.2016 onwards the machine is out of order.
7. I am calling above agencies cell no. [protected] daily in working days from march 2016 to 10.06.2016. Every time one tone received as, i will send service engineer.
8. But nobody come to house till date. No consumer care.
My name is m. Kandasamy, retired deputy collector, tamil nadu govt. My age is 64 years completed. I am suffering for washing the cloths. My cell no. [protected]. House no.37, kakkan street, d. S. Ponni nagar, mayiladuthurai – 609001, tamil nadu.
I was remitted rs.5830/- for washing machine to your agencies. Our mayiladuthurai agency is don’t care about myself.
Please take necessary action against the agencies and service engineers concerned for non co-operation with consumers.
Yours, m. Kandasamy.

I have a problem with my washing machine and the authorised service centre guy refuses to pick calls or repair the washing machine I think whirlpool only wants to sell their products and don't give any service as they want us to buy their new products again and again the name of the service center is located in chikmagalur named freeze fast most of the people have complaints with him and have complained to whirlpool about him please I request whirlpool to take some action as it is very important for a company not just to sell products but also provide service

On 18 may 2016, my AC defaulted and stopped working.
People from Umang service centre in Gurgaon have attended to it but have failed to repair even after a month now.
Have taken advance of Rs 3500/- for its repair on 30-5-16.
Visits are promised, on scheduled date and time nobody arrives, nobody picks up phone calls, even branch coordinators of Whirlpool company are hand in glove with service centre people. Even they donot pick up phone besides insisting to me to pay in advance.
The complaints are closed promptly every 2-5 days without repairing my AC.
Can anyone suggest what to do?

Refrigerator was delivered with broken front legs/wheels, was assured of replacement of the legs soon. After the delivery of the refrigerator, no one is listening to the problem whether dealer, service center or against my complaint with whirlpool (though visit of service engineer was assured within 24 hours). Quite saddening, frustrating, and disappointing. It has been two months now :(. Is anyone out there to listen to your customers and fix the problem as assured/ supposed to be addressed.

I bought whirlpool white magic washing machine 622pd yesterday from a dealer in velachery, chennai, installation engr from whirlpool came today[protected] and told he has to install a ece filter and the machine has to be cleaned with whirlpool washing liquid scalegen.

When i asked why the dealer who sold has did not tell about this, he told only during installation company authorized installation engrs will explain about this. Since the engr was wearing whirlpool uniform, i took it for granted and paid rs.3850. Later on i found that these are not mandatory. When i contacted the whirlpool partner company from where the technician came from, they say whirlpool is insisting them to add the filter and sell the liquids or they will not allow to service the machine during warranty period. Is this true?

I registered complaint with whirlpool tollfree, they say they will look into it. Will i get my hard earned money back?

Dear Sir/Madam,
Whirlpool company is giving service properly regarding to Fully atomatic washing machine.
Machine purchase date - 5/5/201
Online purchase - Flipkart web portal
Machine Model - Whirlpool Bloom wash 8013H Washing Machine
Serial no, - INF[protected]
Complaint no, - PN[protected]
Problem - Water drain, time fluctuatin
Other problem - @ Customer care executive not giving updates of our complaint, also giving fake information
@ Servicing engineers are not giving service

[protected] to,
Managing director,
Whirlpool limited
Dear sirs,
I purchased whirlpool refrigerator model proton deluxe (Purchase bill enclosed) and when complaint is lodged your your service man told that the the break-down is due your compressor failure. I have paid him rs, 400/- as visit fees and he asked for rs. 2100/- for gas filling.

On front side of refrigerator you have you have written warranty of 10 years for compressor. Now i have concluded following thing :
1) if your compressor break-down with in a period of 2 years & 5 moths, it shows that you are using product below standard and not have quality control as per iso standards. Previously i was kelvinator brand which run without any maintenance more that 12 years and got good re-sale price. Then i purchased lg refrigerator and with a span of 10 years only thermostat were changed 2-3 times but no break-down of compressor. All this history shows that your product is inferior quality.
2) vijay sales corporation is the biggest marketing company in maharashtra. The concern lift products in large scale by negotiating price of the product at your end.In that case you may have supply 2nd grade product which is possible.
3) hence, i hereby request you since your compressor warranty is for 10 years you should you should not gas filling charges till 10 years with free service visit.
4) poor maintenance service: - when i am paying amount of rs.24000/-, i am expecting repairs within 24 hours.

Sir i regret to write that i did not heard any where from failure of compressor within such short period.

I think you shall consider my reasonable & logical request.

Mrs. Pracji harshal jadhav
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com