Whirlpool India Complaints & Reviews

Sir, my name is sravan kumar, and i bought a double door whirlpool refrigerator on 1st june 2015 from nearer dealer located in khammam(City&dist) of telangana state, the was bill taken in the name of my father is k somaiah chary, mobile:[protected], by transporting i lost it somewhere at my village, now we cannot contact that dealer cause we are staying 80 kms far from the place of purchase. So i would like to get a duplicate bill, , and now condenser giving trouble, and it is continued for 2 or more days and then automatically it works properly, so i would like to complaint for whirlpool care. For this i need duplicate to solve this problem. Please help me to get solved from this problem. And my contact numbers are [protected] & [protected].
Waiting for your reply.

Pursuant to my complaint. I received a call posing themselves as rep. Of whirlpool and informed con plaint cannot be resolved but they want to reimburse the entire amount for resolving the issue. They have asked account details for crediting the amount. But to utter dismay instead of crediting the money they have debited 7500 rupees from my account though vodofone gate way. They have called from the following mobile no. [protected], [protected]. Both the no. are Vodafone no. And both are now switche'd of. Let whirlpool clarify whether they are really their representativessels or imposter. If I'm posters whether this forum is genuine

I bought refrigerator from subha stores villivalkam chenna on 11th october2012.I. My registered mobile number is [protected]. Suddenly my fridge not cooling. I made a complaint to customer care. Your personnel after inspection informed that there is problem with compressed and it needs approval of head office. But we we try to contact your customer care is evading and also giving evasive reply. We beleive that compressor is still covered under warranty as per the terms and conditions. But to our utter shock and surprise the behaviour of your personal is not in the internet of your company. Please address the issue to avoid further harassment

Myself M. Rajesh, I am facing problem from Feb 2016 and I logged complaint on 10th Feb. I purchased Whirlpool A/C on 11-May-2015. It is Still in warranty. But the engineers visited my house around 10 times and 3 times filled gas which was leaked. So They don't know the root cause for the leakage, simply filling the gas. No cooling effect. No good response from local service dealer and Chennai Whirlpool service people also. Please do the needful. More than 45 days my complaint not solved. Its understood that problem with the product so it a request to refund my money.

Client Name and Number - Ms. Pallavi, [protected], Care Manager - Service Operations Support

For communication : rajesh.[protected]@gmail.com

I had purchased 12205 with machine serial number TNF11S008907 with date of purchase 06.01.2012 at Chennai.
After i was transferred to Kokata, i thought of having AMC with the company and it matarialized only after i got the contact number of whirlpool india kolkata office. When the person who visited for AMC, my washer was in good condition and working fine, . The person verified and then only after completion of all the procedure chq of 3190/ was handed over.
on19/02/2016 the machine stopped on complain to help desk some one informed that they will accept the complain after 21 days .As consumer this information from the Help desk by one Ramiya panicked us, we called the Delhi office, and one engineer was send.
We received the application form-cum receipt no after one month
I am amazed that the company informing me to take back the cheque today on 30.03.2016 and all the documents be returned back to them
I am sure by asking this a reputed company looses its faith in its consumers, and by thus they have challenged the integrity of a self less Senior citizen. like me .I protest this attitude and seek justice . If the company can not have faith in its consumers, they have no right to sell there product.

Horrible service from whirlpool

In last april 2015 ( less than a year ) i spent 1650 to repair the fridge. With customer code pn/c/011/1291 and srno. Pn[protected] mentioned in jobsheet

That same problem is coming now and company is telling 515 as just visiting charge plus repair charge extra

Do we have to spend[protected] every 8-10 months to use whirlpool products.

Suggesting you all guys to be careful while buying whirlpool products.

515 just for visiting ? Are this guys coming from different city / state ?

I had purchased the RO of Whirlpool for an amount of 12982 on 12.07.2014 from Chandas landmark, udaipur who is the dealer for the company. I had purchased other products also form the same dealer like Refreigerator (Whirlpool) and washig machine (samsung). I was told by dealer that the product carries 7 years of free service anywhere in india.
as i m in a trasnferable job, i thought it to be best for me as he claimed that it will provide service even if i am posted in remote location.It may take 2-3 days more to service, but it will. I thought it to be best for my family.
now in a period of less then 2 years, the company representative, kaashmira enterprise usually called us to check and change the filters from time to time so as to avoid any big issue therein.
we abide by all the rules they laid.now in aperiod of less then 2 years they say that the motor of the RO and other filters are also to be changes or else the RO is of no use and moreover the all the visits will be chargeable
I asked the company that how it is possible that in a period of less than 2 years, when i am abiding by all the rules of the company, my RO's motor got faulty, they have no reply. When i ask for the free service they say company had not given u anything in writing and if the dealer says u anything, it is not our problem.
i had purchased the product on faith from dealer and company do not have any direct outlet, then we are left with no option then to go for dealer.
Please help as no one is listeneing to our request adn even the compnay executives are not escalating our complaint to there senior officer.

We had purchased a whirlpool refrigerter 10 years back which started having defrosting issues n water leakage in the refrigerator from the very first year …Numerous complaints to ur service centre followed by replacement of parts everytime though fridge is on stabaliser throughout….the problem keeps reoccuring after every few months. We have spend more on its repairs than the cost of this product. Other than monetary part the trouble of defrosting it everytime for day or two in summers especially makes the things worse.we are regretting the day we trusted ur brand n purchased the product …

Whirlpool is very high on cost of maintenance and very low reliability. First the power module went off despite stabilizer. Then compressor gave up in 9th year. Now, the replaced compressor gave up in less than 3 years. Pathetic quality. High spares and repair cost. My parents godrej fridge has been working for last 20 years without rest and not a single rupee maintenance.

All the relevant information has been given `sequentially


Wriiten to asia region head.
Please inertvene to support

Regards
Rajesh

--- on sat, 19/3/16, rajesh makkar wrote:

from: rajesh makkar
subject: fw: re: refrigerator complaint whirlpool
to: vikas.[protected]@whirlpool.com
date: saturday, 19 march, 2016, 2:13 pm
i hope you are asia specific haed for
whirlpool ..Need your intervetion to support.

regards !

--- on sat, 19/3/16, rajesh makkar
wrote:

from: rajesh makkar
subject: re: refrigerator complaint whirlpool
to: "avinash"
cc: "'pooja makhija'"
date: saturday, 19 march, 2016, 2:10 pm
1.This is not ethically n morally
correct .Wherein customer care is saying that it will
be
repaired without any charges..Refer the phone call made
by
me and get the details.

2.All the relavant documents has been provided, where
in
your service engineer visited first time stated n
written on
slip that no charges will be taken for next three
months.

3. Overall it is poor quality product you are
selling
in market with no customer care.

4.Shortly i will be seeking cnbc pheradar support to
get
justice for inferior product..It should not be
considered as threat only raising voice for justice.



also want to understand from first case that in
any peak winter season how a customer can judge that
there
is excess cooling ...When the environments temperature
itself goes below 10 degree.


review and revert wheather any customer care or not by
next
one hour ..Or otherwise i wil escalates the matter to
get
justice..



regards !

[protected][protected]----
on sat, 19/3/16, avinash
wrote:

subject: re: refrigerator complaint whirlpool
to: "'rajesh makkar'"
cc: "'pooja makhija'"
date: saturday, 19 march, 2016, 12:49 pm

dear mr. Makkar,

greetings from
whirlpool..!!

we would like
to inform you that we have discussed your concern
with the
concerned team. So as per discussion, we can't
provide
the replacement on the repairable appliance as
per company
norms. However we can arrange the senior
technician visit
at
your place to rectify the issue and replace the
required
part (I.E. Fan motor) on chargeable basis.

kindly provide us the
confirmation so that we can proceed further.


thanks &
regards,
avinash sindhi
care manager- (Central) service operations
support
contact no :[protected]
e-mail : [protected]@caretelindia.com
whirlpool of india ltd


-----original message-----
from: rajesh makkar [mailto:[protected]@yahoo.Co.In]

sent: saturday, march 19, 2016 10:46 am
to: avinash
subject: re:
refrigerator complaint whirlpool

the refrigerator is prime utility in any
house .Request you to expedite the actions.

i need replacement or money
back.


regards !


[protected][protected]----
on fri, 18/3/16, avinash
wrote:

subject: re:
refrigerator complaint whirlpool
to: [protected]@yahoo.Co.In
cc: "'sos head'"
date: friday, 18 march, 2016, 4:45 pm
















dear mr. Makkar,



this is in reference to your trailing
communication. At the
outset,
we thank you for writing to us and sharing your
feedback.



we
are understanding the details of
the matter
from our service
partner and request you to
bear with us till
then.




thanking you and assuring you of our
best services and attention

at all times.








thanks & regards,


avinash sindhi

care
manager- (Central) service
operations
support

contact no :
[protected]

e-mail : [protected]@caretelindia.com


whirlpool
of india ltd











from: rajesh makkar

date: fri, mar 18, 2016 at
4:17 pm

subject:
refrigerator complaint whirlpool

to: [protected]@whirlpool.com





now again
the refrigerator has stoped cooling .



it was
told to me by customer care called on 16.03.2016
with
service request no

dn[protected]



that refrigerator is under
warranty and will be repaired
thereafter
without any
charges service/repair and part
change.Get it verified from
voice call
recording .




and same thing was told
to me that therewill not be any
charges
taken for 3
months.



now it is
being told to me that fan is not working .How
can
i keep such
inferiror quality
fridge in my house.





need immediate support and correction by
replacing with new
one or
refunding my money at earliest.



regards !


rajesh






--- on wed, 27/1/16,
rajeshmakkar73
wrote:



from: rajeshmakkar73


subject: fwd:
misbaviour for attending complaint

to: [protected]@whirlpool.com

date: wednesday, 27
january, 2016, 4:59 pm















sent from my samsung


device-------- original


message --------from:
rajeshmakkar73

date:
27/01/2016 16:44
(Gmt+05:30)

to: [protected]@yahoo.Co.In

subject:
misbaviour for attending complaint








i have double
door refrigerator purchased in oct

2014.On 23rd registered a complaint no

dn[protected] for lower
compartment not cooling and ice

forming in freezor..As now a days there
is winter
season i

could find this problem earlier 1.Now it
is

said that problem
will sorted out on paid


basis.2.Represntative came attended and said
that

due to ice formation
duct or path is blocked and

cooling is not there in lower
compartment.And
fridge

left out in unassembled condition.And
took service
charges

and didnot gave any recipt .I also did
not insisted as
they

were supposed come back to recheck
next

day.3.Today a
call came from no [protected] during

interaction the person misbehaved n

threaten4.Today i again
registered the above


things at customer care.No
dn[protected].And
shared

details.

adress my pains .



regards
Rajesh


sent from my samsung

device






i have double door
refrigerator purchased in oct
2014.On

23rd registered a
complaint no dn[protected] for lower

compartment not cooling and ice forming
in freezor..As
now a

days there is winter season i could find
this problem

earlier
1.Now it is said that problem will sorted

out on

paid
basis.2.Represntative came attended and said
that
due

to
ice formation duct or path is blocked and

cooling is

not there
in lower compartment.And fridge left out in


unassembled condition.And took
service charges and
didnot


gave any recipt .I also did not
insisted as they were


supposed come back to recheck next
day.3.Today a
call
came

from no [protected] during interaction the
person
misbehaved

n threaten4.Today i again registered the
above things
at

customer care.No dn[protected].And
shared details.

adress my pains .

My whirlpool Washing machine model no. 13818 not working properly. I have registered a complaint then a technician came to me and he charged 750 rupees for his service and told me that your machine is ok. But next day i checked my machine, my machine was not working properly. Then i called the technician, he was not listening me. Then i complaint to the service centre and my complaint no. is GB[protected] on date 13-03-16. But till today no response has taken place by the whirlpool service centre.

I bought a Whirlpool neo ichill refrigerator on 3 June 2015. Model No. 20084. Serial No. INA[protected]. The bottle rack for our refrigerator was damaged during regular use. I called up the Whirlpool customer care / service center in Chennai (Porur) for replacement.

A rep had come and taken the bottle rack in the month of Oct 2015 stating that he would get it replaced in 2 days. After that there was no response from him or from the service center.

Everytime I called him, he just made excuses and in Jan 2016 he mentions that the bottle rack replacement will not be available.

I raised a complaint with Whirlpool online. After 2 months of to and fro mails, the Whirlpool helpdesk is now asking me to check with the rep and get the rack.

Its been just one year and 3 months since i purchased a microwave oven from whirlpool. It was doing its job until one day when the start and stop button stopped responding. When checked with the whirlpool service executive (After paying him 340 rs just to inspect the issue) he gave a shocking reply that it was due to the cockroaches. I was like man!! Seriously??. If this was the case why was it never told to the customers that the touch panel and the mother board will stop working if the cockroaches goes through the holes (Designed by whirlpool). And it seems like it would cost 2000 to repair it. Lol. Half the price of the product. Any justifications why this(Influence of cockroach) was not informed to the customers? #whirlpool

Dear sir
We have whirpool refrigerator proton model 3 door.
We had made complaint to customer care in may 2015.
They sent us the no. of service center ujjain as K G N refrigeration ujjain
mo. no. [protected]
Upon calling on the no. given they came and declared that compressor of
fridge is not working and this is out of warranty so we have to replace it by
our own expenses. We agreed and pay him Rs. 4500 for compressor on 7-5-15.
But problem of cooling was still there. So again on[protected] they changed gas
and took 1250/- from us but problem of less cooling was still there.
We called him but he did not attend our call and then winter season started.
We are calling him from last five days and he is not answering properly nor he is attending our site.
After all this we went to private service center and he rectified problem by
flushing heat exchanger coil and now refrigerator is working properly.
We then asked him to check our old original compressor and he verified that old compressor
is in working condition and is better then newly replaced compressor.
So sir we would like to draw your kind attention on mischief of your authorized service center.
A photo of the original invoice is attached here.
You are requested to take strict action against him for this malpractice and return our bill amount(Rs.5750)

Yours sincerely,
Shailendra Shah
109 Shivaji Park Colony, Dewas Road
Ujjain, M.P.

I have registered a complaint with whirlpool India service partner sky enterprise at Mira Road .They had sent their technician to check only inform me gas needs to be refilled & another technician will come tomorrow, I was charged Rs.400/- for their visit, inspite of me asking for a scheduled time for the technician visit tomorrow he states I will get a call in the morning.
I wait for call until 1200 Pm there is no call & when I call the service center at sky enterprise I get a response stating he may come any time of the day and I have to wait until he comes in short put on hold all my activities and wait for the refrigerator technician to come at his will.
I am asking them to give me a time they receptionist attending the complaint says we cannot give a time.

Is this the way an international brand manages it's customer & service to their valuable customer.

Please register my complaint for their inability to service their customers as promised.

Regard's
Sajan Nair

We brought a whirlpool 355 liter fridge on[protected] from Maya Sales, Hisar, Haryana. A technical Engineer inspected the unit on 18th february, submitted verification report to Whirlpool and took my identity proof and bill copy for replacement/refund process. On 3rd March, they confirmed the replacement/refund verbally over phone and said that 40% amount will be deducted. As this is a manufacturing defect and I want full refund. Otherwise I will file a case in Consumer forum. First they provide faulty products, then do not provide timely resolution, then make fool the customers by their fraudulent practice. My service requset no. is HR[protected].

Bought 1.2 t ac on 16.03.15, installation was not done properly. The engineer interchanged the connection of outdoor unit ( netural in earth & earth in neutral) so i faced electrical shocks in entire house and same was rectified after several compliants in the month of june'15. In nov'15 cooling of ac was very low so i registered compliant on 26.11.15 ( compl no cn [protected] ) after two days engineer from whirlpool service provider m/s mothers care visited and told cooling coil has to be replaced, even after 20 days no response from them. When contacted they told me spare is not available. Then they came and collected copy of the purchase bill and told they will replace the indoor unit. It is almost 45 days now but no response from them. I have contacted the following persons. This for your information and action.
Whirlpool regional office - [protected]
whirlpool replacement incharge - mr.Manikandan - [protected]
whirlpool service provider- mr.Sathish - [protected] /[protected]
whirlpool customercare - [protected]

dinesh.T
mobile - [protected]

i purchase Whirpool Refrigerators Double Door after Whirpool engr Visited my location for checking the Refrigerators conduction and he only suggested me buy stablizer of Rs.2, 500/- so i paid him of Rs.2000/-

Eng. Committed that he will gave us stablizer in Rs.2000/- only but till now he not turn up i wan only stablizer thats IT

We purchased whirlpool 360 degree washing machine on Nov 15, 2015. This machine does not have a feature to drain out the dust. Therefore, the dust sticks to the clothe and clothes become faded and white spots appear on the clothes. Contacted the company on many times to rectify the problem but there is no interest shown by the company to resolve the issue. Requested not to buy this product.

We purchased whirlpool 360 degree washing machine on Nov 15, 2015. This machine does not have a feature to drain out the dust. Therefore, the dust sticks to the clothe and clothes become faded and white spots appear on the clothes. Contacted the company on many times to rectify the problem but there is no response from the company to resolve the issue. Requested not to buy this product.