Whirlpool India Complaints & Reviews

I bought 310 ltr refrigerator (DC 32 3S/2015), on 15.05.2015. After exactly 3 days the compressor stopped working. After putting up a complaint, it was repaired but I wasnt satisfied. Whirlpool India doesn't really value their customers, so it shouldn't be a surprise for you. Now, my fridge stopped working again on 18/10/2015 (5 months since purchase), I put up a complaint no. GB[protected]. A serviceman by the name of Md. Asif came up, told me that xyz parts need to be changed and it will cost near 4500, citing that these parts are not covered in warranty. I wasn't really satisfied, but still, because we had a lot of guests at home, I said okay. Now, I have got a call that they need Rs.[protected], I still said okay, but give it to us ASAP. After much delay they delivered it to me, but I was not satisfied. The freezer box doesn't close properly! Let me remind you it has been only 5 months since I bought this refrigerator. I have mailed to helpdesk and when I try to call, they say that your number is not registered & there is no complaint number registered as above. Now, I just want to request Whirlpool India that they should write on their advertisements/billboards and banners that if you are a fool then only buy our products. Whirlpool refrigerators are not checked, their service is poor and their customer care executives double that by further irritating their customers. I need an apology & urgent Redressal and if that doesn't happen, I'll make sure that the world knows about your products and your discourteous attitude towards the customers.

I bought the Whirlpool washing machine STAINWASH 7212H-BLACK-31037 from Ramesh Corporartion, C.G.road, Ahmedabad on 09/06/2014 in 22000 rs in discounted price with 2years all warranty and 10year motor warranty. I am extremely dissatisfied with the overall product, service and manners of executive on phone. Form the beginning the machine was having increased vibration while in use and so i first registered complain on 19/07/2014, NO- AG[protected]. The technician came from Whirlpool and told me that machine is working as it should be and it is normal, despite seeing the vibrations and displacement of machine due to that. The second complain i made on 31/07/14 for same vibration and heater in machine was not working and i requested that if possible change the product as it should not have these problems when it is still new which would definitely decrease its life. Mechanic came and took my machine to the company service center, did some changes and then send it back. Heater was now working but vibration problem continued. I even sent online complain to online support of Whrilpool india on 09/08/2014, 16/08/15, but no solution. So i contacted Ramesh Corporation and explained the problem. An engineer came from their side and diagnosed the main problem that was leveling of machine. After that problem resolved upto 90%. It worked fine for around one year after that and on 20/07/2015 machine stopped working. Because of previous experience i directly complained at Ramesh Corporations and contacted Whirlpool India and one technician came and diagnosed that wire was broken. He repaired it and now machine was working nice. Again on 1/08/2015 same problem occurred and same was done. Again on 06/08/15 same repeated. And when on 31/08/2015 machine again stopped i was frustrated with machine and service of whirlpool, i asked for replacement of machine. They told me that this is the last time this is happening and they will do permanent solution. so they did again repairing and machine was good. But when on 21/9/2015 machine stopped i asked for replacement. Initially they told me that they will do final repairing, but i insisted on changing the machine itself because of persistent problems. For around a week they did not do anything. Then they told me that they are in process for getting approval for replacement. It took around one week. On 12/10/15 their executive called me and told me that they have approved me a replacement but my model is discontinued and i will be provided with new model that is STAIN WASH ULTRA. Then he told me that i have to make DD in favor of Whirlpool of 7150 rs to be exact for completion of process. I was shocked to know that i have to pay extra 7150 rs on 22000 rs that i have already paid for my machine. He made the arrangement and told me finally i have to pay 6000 and my machine will be replaced. He explained me that it is depreciation value of machine for one year use without any problem. and rest is additional charges for updated model. I refused for same and told him to repair it. Till today 16/10/2015 there is no progress. The complaint NO. are- 19/07/14- AH[protected] 31/07/14- AH[protected] 20/07/15- AH[protected] 01/08/15- AH[protected] 06/08/15- AH[protected] 31/08/15- AH[protected] 21/09/15- AH[protected] THE ISSUES ARE- 1. MACHINE WAS FAULTY FROM START AND STILL I HAVE TO PAY MONEY FOR REPLACEMENT 2. RUDENESS OF WHIRLPOOL EXECUTIVE 3. HARASSMENT BY DELAYING EVERY PROCEDURE 4. INCOMPETENCY IN MACHINE REPAIR 5. EACH TIME MACHINE IS STOPPED IT TAKES NEARLY 4-5 DAYS FOR REPAIR AND I HAD TO SUFFER BECAUSE OF THAT NOT TO MENTION BACKACHE I GOT BECAUSE OF THAT MY CONTACT NO IS- [protected], EMAIL [protected]@gmail.com PLEASE HELP

Dear sir, I have brought whirlpool split ac 4 months back. The AC has been repaired 4 times still it's not working properly. When I try to complain the whirlpool don't care to solve my query.I'm really puzzled and very much in tension now...cos I have buyed this split ac by taking loan and still I'm facing the same problem.May be because of this AC my mental stability is also gone. I'm feeling like I have gone mad. Cos this whirlpool and Kohinoor from where I buyer ac fooled me.please help me out with this mental torture.

Respected sir, I bought one whirlpool 360' washing machine, in chennai through viveks electronics limited. I bought on[protected], and i installed on february 5th of 2014. After using two months i got the error as UB (un balancing). I lodged complaint and your engineer attended and the error went then after two days i got the same error. Then again i lodged the complaint then he came to attend, like this i have lodgred lotof time atlast your engineer has complained to his senior person and one person from pondicherry has attend the complaint. He changed all the parts excluding the outer body. Like this it went so far for four months. I was shocked about the product and got fed up with the product. Atlast the machine got ready. Now for the past one month the same problem is occuring, then i called the toll free number they registered the complaint and the engineer came and reset the machine but it went for two or three days only. The same thing is occurring. I bought the machine fort my convinence but it is troubling me from the first month itself, so I kindly request you to replace with new machine, because already all the parts have been changed. There is no use with this changing process. So I kindly request you to change the machine without any delay. Thanking you, Regards, P.Srivatsan, F2 Block C, Marvel Homes, 192/1b&193/1b, Periyapannicheri road, Gerugumbakkam, Chennai 600122.

Power switch of 2.5 years 360 deg washing machine is hard pressing. Lodged complaint to whirplool service stn, anushree engg in pimple gaurav, pune. Engineer came and straight wanted to replace the pcb worth 3800 straight. Sent him back with his 340rs service charge with no work done. Dobt fund logic to replace complete pcb for just hard press switch, though it works ok.

Bought Whirlpool fridge on[protected]. Faced issue after a year. Had a major repair. Now yet again an issue. Never faced such an issue ever earlier. This is clearly a case of low quality product distribution by Whirlpool. I need a replacement or cash back for my fridge. This entire situation is ridiculous and waste of my money and energy and time.

Dear Sir, My name is KesavaRao D, from Tambaram, Chennai. i have purchased a whirlpool double door refrigerator (Model 12077, 310 L, DLX IBUG CARBON 4S) in 2010 for 20, 500 INR This refrigerator comes with a non removable gasket and now this gasket got damaged(one side has came out from the door fixing ); due to this excessive airflow because of the gap in the door and cooling takes more time and EB bills are running high for me for the past 6 months; i called the customer care and the company representative visited and suggested me to use a rope to tie the refrigerator main door to prevent gap; what sort of remedy is this? after 3 months again i called the customer care and this time one more guy visited and told to go for a main door replacement;he gave me a local chennai whirlpool number to check the availability of the door; when i checked that number, he told he will check with the head office; i only called back after 4 days and to my surprise, he told the door is not available with company and suggested me to go for a an exchange with a local dealer vivek, vasanth & co etc; when i checked with the local dealers, they are offering me a price of 800 to 1000 for exchange saying they will use it as scrap even though it is a well working fridge with 5 yrs; 1. how can a part be not there in whirlpool for a 5 yrs old product? 2.why should i suffer if it is not my mistake? I request you to take action against whirlpool india for cheating customers; Thanks, KesavaRao D

Dear sir, We had bought a whirlpool refrigerator directly from the company as my brother was ex employee of whirlpool india ltd from whirlpool employee scheme the details of the product are as follows as per label on the refrigerator Model:[protected]d ELT Protton (N) 343 litres colour:- vintage wine date 27/06/12 FROM THE DAY 1 OF INSTALLATION THE REFRIGERATOR DID NOT MADE SATISFACTORY COOLING AND ALSO THE DEEP FREEZE COMPARTMENT DID NOT PRODUCE ICE, WE LAUNCHED THE COMPLAINT FOR THE SAME. THE PERSON FROM YOUR SERVICE DEPT CAME FIRSTLY HE HANDLED THE REFRIGERATED UNPROFESSIONALLY. THE PROBLEM WAS NOT SOLVED, AFTER HIS TWO TO THREE VISITS THE COMPLAINT WAS SO CALLED SOLVED TWO MONTHS LATER AGAIN THE SAME THING HAPPENED. THE PERSON COMES AND DOES SOMETHING (GOD KNOWS) TEMPORARILY SOLVES THE PROBLEM. EVEN AFTER THE WARRANTY PERIOD THE PROBLEM CONTINUED AND NOW WE ALSO PAID A SOME OF RS1700/- OR SO ON EVERY VISIT. AT LEAST 7 TO 8 TIME SINCE DAY 1 THE NEXT STEP I TOOK WAS I CALLED UP THIER SERVICE HEAD OFFICE IN PUNE THERE WAS NO REPLY THEN I EMAILED MY COMPLAINT TO THIER [protected]@whirlpool.com ON 11/09/15 I got a call from Mr. Pande your area service manager on 14/9/15 at around 4.00p.m.(after four days) I explained him all of my concerns for my problem related the refrigerator. I also asked him to send some expert person who would be handling the problem professionally and also noted him that I don’t have any problem to pay the charges for the same but, I would not entertain the person (your technician) who visited us back 7 to 8 times, Not because I have any personal grouch or anything but because he visited us 7 to 8 times and could not solve the problem as I said before and I don’t want to waste my time and money on such person and also he does not accept the thing he(your technician) did. He replied me that he does not have 7 or 8 complaints he only has 2 or 3 for the same. i was shocked he asked for any evidence but as i did not kept any record i couldn't give He (Mr Pande) promised me the same to send a senior most expert technician and also assured me that he would personally look after my problem. I was certainly convinced. Next day the same person visits (old technician) my place. I called Mr.Pande asked him why did he send me the same person he replied and tried to convince me that he is his best person to solve my problem and so on, but due to my past experience and trouble I asked Mr.Pande to send him (old technician) back. There was no call back or any reply from your side since then. I (being the sufferer) called Mr.Pande and asked him whether he is trying to send another person. he replied me strangely after that "you did not reply!!! And once you refused to take the service the is no point" This not only shows (Mr Pande’s) rudeness but also how insensitivity towards your customer (us). I will like to bring to notice of Whirlpool India that I have paid money to buy your product and it is there duty to take care for the same it is miserable to hear such a reply from there senior most person and I doubt which track will he lead there team. I think Mr.Pande told me that on his record only two or three complaints have been registered and he gave me reference of 2013 (I don’t remember the date) which refers that the refrigerator did not worked properly and gas has been charged then. Now Mr.Pande should be intelligent enough to judge that the problem arrived since day one and should know how efficient professional does his person(so called senior most gas charging expert) work for him. Last but not the least I am least hopeful for my problem to be solved but still I wait for your call

I Made a complain in whirlpool customer care as my Whirlpool Fridge (405litres) stopped cooling. They sent a person from one of the nearby whirlpool shop who told me that some part is not working properly so they will replace it. They told that the part is available in Indore only but they will take 4-5 days to replace it in my fridge. Now its difficult for me to understand that if the part is there with them, why should i wait for 5 days, as its really difficult to manage without fridge as Im working and i don't get time to go to market everyday for buying routine household. Other than that some medicines are there which have to be kept in cold. After calling many people, finally i had a word with Mr. Mohit from Whirlpool who assured me of getting it done in 3 days saying that its not possible before that. I feel very disappointed with this attitude and service facility. Such a big brand, such a big city, availability of the part and then also lack of responsibility towards customers. So I warn others also to ask about service facility before buying any product.

Purchased a 200 litre refrigerator from Agra in the year 2011 .Compressor becomes unserviceable wants frre replacement .dont have the original invoice as the same lost during transportation during posting from Agra to Bikaner .But according to the details displayed on compressor i can avail the warranty . pl do something model NO -11418 200 L FUS NEW SUP 5S sl no-INC[protected] FC 25S MANUFACTURING DATE :28 OCT 2010...

I have purchased Whirlpool topload 7.0 kg AGITRONIC 702SD WITH SR. NO. INF[protected] from Croma (Infiniti Retail Limited), Surat on[protected]Invoice No. SAF02A[protected] Time:[protected]:08PM) (Delivery:[protected] Date/Time: 5:00 PM 9:00 PM) so my warranty was started at[protected]. I have complained around 5-6 times in past 20 days. And now they are saying that croma had done mistake about date. I had bought 1 X Whirlpool washing machine, 1 X Extended warranty of washing machine (From Croma), 1 X Hitachi Refrigerator, 1 X Samsung Travel Adaptor on[protected]. And now they are saying date of purchase is wrong!!! What!!! I am suffering from past 15-20 days as my washing machine is not working and i can't call any local service man as my washing machine is in warranty.

My whirlpool top load washing machine is not working from past 15-20 days and complaint was lodged for the same. Assurance was given by your service providers that the problem will be resolved within two days but till date no such service is provided by your company. You are requested to solve the problem immediately or I'll be forced to take an action against your brand.My complaint was registered by my mobile no [protected]. Regards Rajesh Sharma Address-Yamuna Vihar Colony

Dear Sir, I am Sandeep Bawa was a employee of Team Lease Services Pvt wide Emp No: 774869 . I left this organization ten month back. Please give my pf no. Regards Sandeep Bawa Mobi. No. [protected] Email Id. [protected]@gmail.com

- I have the complain no SR[protected]. I am using the product since 2 years no product issue, But rat has bit the internal drain house. So now water leakage in the machine. - I requested the service man to provide the part ASAP, but he said its not available. now its more than a month. - No action has been taken from any one. - I have called several time to customer care & service man, No response. (too much money & time wasted on this) - Now I need an help in resolving this issue ASAP. Kindly need help to get the part or replace my machine, which whirlpool can provide the good service. Thanks [protected]

Sir/Mam, I purchased Whirlpool refrigerator "PRO 355 Elite 3S Alpha Steel(I)(340 Ltr" two months back. It was assumed that this brand will be excellent for me... Unfortunately the cooling of this fridge became very within this period and I lodged complaint for it. The executive of company visited and told that module is not working. (I don't know --what is this). Any way the point is that this expensive machine gets disturbed with two months what will be the future of this??? I request you to please replace not only faulty part but whole fridge for our satisfaction. I will never recommend to others to buy Whirlpool fridge in future. I was having LG fridge for last 12 years and I was very happy and sold this year. Please accept my request and replace my fridge urgently. Regards Regards!! Dr.Usama Akram Research Officer CCRUM, Ministry of AYUSH, Govt.of India Call: [protected]

Pathetic product and even pathetic service (Quick Service Thane). I purchased a whirlpool washing machine 3 years back and it has failed so many times. The quick services (thane service partner) is even pathetic with no sense of responsibility and ownership to deliver the service. Every time, I have to reach multiple times service center Sachin Tupe - [protected] Sunita - [protected] and customer care. Even with having AMC, I have to wait for weeks to get issues fixed. I am fed up with the highhandedness of the service partner - Quick Service Thane but my request to change the service partner itself does not gets honored. My SR is MB[protected]. If you care for your customers; please listen to all call logs made to your customer centre and highhandedness of Quick services. My advice is better to be away from whirlpool products due to pathetic services.

My washing machine fully automatic top load under waranty. it is not working hence i placed complaint on dt 8-8-2015. The company people come several times attending for repair try and go away and till to date it was not repaired due to non availabilrity of spares. we are suffering a lot and mailed to the company either replace or repair as possible .They take one month but not taken any action. ph [protected]

I have a consumer complaint to register with whirlpool company. On 22nd Aug saturday sambalpur whirlpool customer service department sent a service guy to our house located near Marwari Dharamsala in Khetrajpur to resolve issues with our whirlpool AC which we bought just 2 months ago. While fixing the issue, he sharply pulled our TV cable attached to the ventilation window. As a result, our TV fell from the table and a great damage was caused to its display monitor. The screen broke due to which watching any pictures on it is not possible. In this day in age, you very well know how important TVs and modern electronic gadgets are in our daily lives. We are left stranded now with no spare TV to watch news channels and our daily soaps. This is a new and expensive LG 3D LED TV. LG does not it give warranty for user induced damages. I checked LG service center for the cost of repairs, which turned out to be Rs 25, 000. We don't feel liable to bear this cost due to faulty actions of your customer service agent, Also, the grief and mental pain to see the hard earned TV sitting damaged and non functional in-front o[censored]s is immense and unimaginable. Unwanted questions asked by our neighbors relating to this incident is also causing a lot of anxiety. I did not mentioned this care earlier to you, as I was assured by the service guy that he will make amends for his mistake by either paying for our TV screen repair cost or arranging compensation from your company. He also pleaded not to complain, as it might cost his job with your company. However, after waiting for 2 weeks for his corrective actions, he has failed to respond to us and switched his phone off. I request you to kindly investigate in this matter and take necessary actions to repair/ replace our TV with the same configurations. I also ask your for a spare TV meanwhile the repair/ replacement is being made. I would recommend to cancel his license to work as your company's service agent, as ethically and morally he is not a correct person. At the end I expect a quick action from your company, failing which I have to file a law suite/ consumer case against whirlpool India to escalate our grievance redressal. regards vinay

We ordered ac 1 ton from homeshop18 on 29 may 2015 but now its not working when we started before it worked well now its not working when we start its start than its atomatically go off and the swing plate is always open and no air is coming out so now its not working so we need fast help with this issue plz:) this incident happen in aug 29th 2015 retail invoice no:[protected]

Dear Concerned Person I have a Whirlpool Washing Machine[protected] H 7.2 kg which I purcahsed on 26.05.2013.My Extended warranty period expired on 26.05.2015. I opted for a Home Care Plan after paying a cheque of Rs 2610 dated 21.08.2015 drawn on HDFC Bank on 21.08.2015.My contract No. is HP15 710544 . On 01.09.2015, my washing machine "SPIN" system showed error 5501.I called the customercare on[protected] registering a complaint for same.My SR number is GB[protected].I was promised that as my product is under warranty i shall not be required to pay any visiting charges and my Machine parts which are covered as per Plan shall be replaced. The engineer did visited me .After examining my Machine he told me that the PCB needs to be changed but the same shall not be covered under AMC Plan No.HP15 710544.I was told that the company doesn't entertain any claim under AMC within 1 month of date of Contract.The same fact is no where on the Home Care Plan Booklet and neither was communicated to me at the time of AMC Contract. I asked him to talk to his senior.To my suprise what his senior (Indirapuram area head) told me was totally unacceptable for any customer.He said that I have knowing got the AMC done of My Product which was defective(as per his assumptions) on the very day when I Booked the Contract i.e 21.08.2015. I have some questions for him: Firstly, are these the business ethics of Whirlppol staff to deal with Customer???? Secondly, if my Machine was defective then I must have lodged a complaint with WhirlPool.I request you to check your system records for any compalint registered by me during 01.01.2015-31.08.2015?????? Thirdly, why would I keep a defective machine for 10 days, just to take the advantage of AMC?????? Moreover he said that my contract would be withdrawn and my amount refunded and I would have to pay for PCB and other related expenses. Well, if that is the case then my does Whirlpool makes such AMC Plan which it itself cannot follow.why am I being asked to cancel my AMC Contract???? I am really shocked with the kind of resolution i have been suggested. Request someone to help me with the same. Regards Annu Agarwal [protected]