Whirlpool India Complaints & Reviews

Purchased an double door refrigerator from khosla electronics pvt.ltd madhyamgram on 9.11.15 ag, inv.no;1124, and delivery rec. on 11.11.15. But after demonstration on 13.11.15 your executive find a damage on door and taking photo copy of pur. invoice for replacement with in 7 days. But till today you are unable to replace and your executive r not contact. Please reply when you are replace .

Dear All, This Review i am Writing to make you aware from Buy Whirlpool 3D Cool Xtreme 1.5T Ac, If you Bought this Ac than Make sure that your Electricity Bill is going to give you big shock, this Ac consume so much of Electricity that if you are monthly Electricity bill is 2000 than after you install this Ac your Electricity Bill is going to come more than 8000 Every month as from Last few month i am paying the same. But after Service the Ac works properly and bill also comes around 3000 but every month you will require Servicing as after servicing it works properly only for 1 month after that again from next month ready to pay your Electricity bill.

I have purchased Whirlpool Mineral Platinum RO It is a full house of problems I am fully fed up with it and with your customer support... I am suffered around 5-6 times complaint within 2 months and all the engineer threw it they don't even hang it properly as a consumer I want relief and want my money back... And also no satisfactory response from Area Manager Mr. Lokesh Kumar

I had purchased a refrigerator from snehanjali kandivali west 18/08/2015 model no W/POOL REF-425 ELT 3S ALPHA ST & Washing machine the said machines were installed on 22/08/2015, 1st complaint made on 29/0/2015 no MB[protected] for excess cooling & fruits vegetables being damaged the company replaced the refrigerator on 15/09/2015 Again the product started giving the SAME TROUBLE & IS STILL HAS A PROBLEM OF EXCESS COOLING regular complaint are being made to Mr Prabhakaran on cell no [protected] & Mr Balaji on cell no [protected]. Two complaint have been lodged on their website still to be acknowledged. their technicians come measure the temprature & advise us NOT TO KEEP FRUITS VEGETABLES NEAR THE AIRFLOW TUBE & TO KEEP A DISTANCE OF MINUME 6-7 INCHES FROM THE SAME TUBE Even Mr Prabhakar has quoted since this is a recently launched product they are facing this problem & also they have on watch all the regrigerators sold in the market Since they are not giving the address of their Mumbai office i am unable the send complaint in writing, all they want to send the complaint to Raghuveer enterprises their authorised service agents which i feel will not serve the purpose i request you to look into this matter & get me refund of amount paid & take their product back also the washing machine has a problem of balancing please look into this matter thanking you rajesh khemka' [protected]

My Whirlpool whitemagic washing machine has been serviced by your company called "ACE MAchinery Services, Halasuru, Bangalore" for the water flow issue on 27/10/2015 and Charged Rs. 4350 and told me that the machine will be under warrenty for another 1 year for the same issues. Machine was working for 10 days and again started giving the trouble and I raised the Complaint on 7th November to the same service company but they didnt turn up yet and all their contact numbers are switched off. I again raised a complaint (No:61981) with whirlpool service on 11/11/2015 and struggling with the service center for past 1 week. Nobody has com to fix the issue. Its been 2 weeks we are going through a rough time wthout a washing machine. Service Technician phone number is switched off and the keep calling customer care support 100 times in a day. Its very bad and depressive. We are very very upset with the whirlpool service this time. Please arrange the immediate service & help ASAP. Expecting the service to happen immediate

I had purchased a 300 liters Whirlpool refrigerator in Nov 2010. From day 1 it had problem of heavy noise. On reporting it to the company we were initially told that this is normal and nothing needs to be done but on our insistence some adjustment was done and it started working a bit better (not perfectly). Later it has started giving problems and stopped working 3-4 times and every time we had to spent around Rs. 2000 to 3000 to get this repaired. I am highly dissatisfied with the product.

Hi, I have raised complaint regarding whirlpool washing machine for not functioning under warranty period. it's been a month still they have not resolved the problem. My complaint Service Request number: HD[protected]. From so long they are saying that to repair Board is not came. even their customer care is not responding. i have to followup with them still not getting any response. I have paid 2900 for service warranty for one year. still there is no proper response from them. No one is following up my complaint . i have continuously follow up by calling them. it is very pathetic service from whirlpool . Could you please register complaint against whirlpool.

Hi, I Deepak kumar have washing machine purchaged on 22.7.14 model no.13814, serial no. INF[protected], adress-At+po.-bibhutipur, dist-samastipur, bihar-848211 with mobile no. [protected]. Few days ago there was peoblem in my machine. I called customercare and technician (bablu) visit. He told me that there is dry assembly problem. Due to washing of cloth serial no. on body has removed. But i have all things Warranty card, Tax invoice (bill). But only due to not serial no. on body your technician is charging for repairing in warranty period. If so happen i will go to consumer court. Please do needful. Thanks.

Hi,

I would like to report that, I purchased Two Split AC 3D Cool for my Old Parents, Dated[protected]. My parents live at my native place at Sasaram. The AC Stopped working soon after 6 months from the Purchase. We attempted to Reach the Call Center back in the month of May 2015 and informed about the issue. Representative reported that the Engineer will come and take care of the issues.
Engineer did come to my place and inspected the AC and reported that, it requires GAS..., he billed us some where Rs 450, for his visit and said next team would visit and fill in the GAS.
No one turned up after that, as my parents live alone here and they are very old to follow up on this.
They suffered all the summer days without AC.
I am visiting my native place this Diwali and got to know about all these. Issues.

I would really want to know if we really have some customer orientation here in India or not.

This morning I called the customer care and spoke to the Supervisor name - Rishabh. and asked for his reply, why the AC are not yet taken care. and he did not have any answer besides usual one. "WE ARE SORRY FOR THE IN CONVIENCE"

To be honest Sorry would not serve the purpose for me.

Mr. Rishabh today logged the complain again and made a new promise that the engineer would visit the site in next two days. which after the Diwali.

Please let me know, if this is going to be taken care or not.

As I dont stay here in India and My parent are Poor Old people they can not get these thing done in my absence.

you can reach me on my cell - [protected]

Today's Case no - PT[protected]
Case no for the month of May 2015 - PT[protected]

Regards
Samresh

I bought whirlpool refrigerator on 26th Jan 2015. This was a big mistake of mine in year beginning. I has bought a pool of problems in this product. The problem stated with the fridge light bulb going off in March/April 2015. Upon complaining to whirlpool, it was so badly repaired that the bulb was hanging out and there resulted a burn in the inner walls of the product. Again the same problem of the bulb happened on 22 May 2015, which has been repaired.It has reappeared again on 10 august 2015.I had gifted the product to my ailing old mother living alone!!! I thought this would make her life a bit comfortable. Exactly the reverse has happened. Now and then-many times during January- August she has to call me to contact the company to set things right. As the product is being used by a senior citizen, it has caused a great discomfort to us. I must mention that we have been the 'brand ambassador' of the company in our large family and such incidence may result in a huge negative word of mouth. I simply want the product to be replaced. Let me get rid of all this.

Last month i bought a whirlpool water purifier. the main tap on the purifier is leaking. i have registered complaints twice. the service center in Chennai is very poor in response. i live in Porur. the way the complaints are handled is very unprofessional. the call center guys cant even speak English or even Hindi. this is a pathetic state of a world class brand. i am very disappointed to have bought whirlpool which i took a decision only on brand value.

Sir I have purchased whirl pool fridge 2month before.I gave a fridge to my brother last month for a gift of him marriage..after then only we open thedoor.after that only realise the door is not working.we still not using the fridge we already register 3complaint whirlpool company but still they didn't take any action so we r really disappoint this kind of action.so please kindly solve the problem otherwise replacement of new fridge ..already register complaint whirl pool complaint number is MR[protected] ...NAME RAJAKUMAR [protected]

Dear sir,
My name is roopesh dongre. I have purchased whirlpool 1. 5 ton 3 star 3d cool deluxe plus split ac from kohinoor store on 17/05/2015. My order no. Is ord2013457 d
The ac that company have send to me is not working properly. I feel that ac that company have send to me is of sub - standard quality or may be the whirlpool quality is poor.
From the day i have purchased whirlpool ac the ac has gone for maintenance for 6 - 7 times. And still ac is not cooling the room properly.
Despite of making so much call and writing mails to store as well as company no 1 is attending/responding my complain that's the reason i have to write this mail.
When i have searched on the internet i have came across lots of people facing same problem like me.
So i request the forum to address this matter. And take serious action against whirlpool company for making such faulty brand.

Engineer has came and gave service with changing 3 nos of filter of my RO machine dt.26.10.15. after one day the source point to supply the water inot RO has stopped the working . I called that engineer dt.27.10.15 (name not known) and asking help to visit again, he stated that, sir please please call our service centre and register your problem/complaint as per rules. So I follow his word and registered my complain ( phone no. is [protected]) dt, 27.10.15 and 5 times more afterwards. So far they are still not attending my complaint to solve out . Now they switched off the phone . TO THE HONABLE CONSUMER FORUM, PLEASE HELP ME.

Spin motor of my washing machine was changed on 27 Apr 15. the same is not working from 23 Oct 15. I have made a complaint on 23 Oct 15 vide complaint number BG[protected]. It was told by service centre that motor is guaranteed for six months. the complaint is not attended by service centre and closed by customer care stating the service charges is not paid. call attended by customer care whirlpool between 1730 and 1820 hrs on 28 Oct 15 from mob number [protected] was not appropriate and reply was not proper. They were using threatening language. submitted for proper justice and replacement dof spin motor.

Shame on the service made by salem service center. i booked a complaint on 23rd june for my RO purifier (SR no:MR[protected]) that its not purifying and a service man came and said all 3 filters gone and should replace. i said ok to replace and they replaced for Rs 4800. now on 7th oct again the same problem not purifying exists, i complaint again with SR no:[protected], now a service man came and said outlet doesnt work so i will change it tomorrow .i said ok change it .on the next day some other service man came changed something and said everything is ok and charged Rs 800. But the problem is not cleared at all. on the next day in salem service centre i complaint again but they did not respond. So again i booked a complaint in service center for that a service man came after 3 days and checked something and said all three filters gone so have to change for Rs 5000. I said we changed it before three months only on june 23rd. for that he said i will check in office and suddenly he said u have not changed any filter before this is the first time u r changing it. i said check your bills with your complaint SR no:MR[protected]. they are saying we dont have old bill details all. then how can a company service centre says clearly about the details we bought from whirlpool and registered with the company by our contact number in a minute of time i asked them . they said we dont have any old records. now from almost ten days they are not responding to my call. the worst quality of Service provided by salem service center and cheapest way of earning money .

I purchased a microwave oven from flipkart on 25 March 2015. All was going fine but 1 month ago the problem arised.

My Oven is not getting turn on so I called whirlpool customer care and they registered my complaint. After this Someone from whirlpool service center visited my place & told us that It will take some time to get this part replaced. Now after following up many times on phone to that guy, He told us that Part is not available anywhere.
He also told us that regarding this, he already sent an E-mail to whirlpool company.
He told me to complain again for this & tell them the problem. I followed him & tried to call whirlpool customer care for many times, but none of their number is working. The number that is working is [protected] but when I talked with them & they said they are not able to do anything as it is the number for Mumbai area only & they doesn't have any record for my complaint.

Oven is still opened that guy didn't even close that, warranty is getting over but nobody is taking care of this & I am frustrated with the follow-up that I had.

Now Is there someone who could take the responsibility for this 7 Get this resolved.

Microwave oven- model no. 27G, sl no.[protected] given to whirlpool authorised service center M/s Hi-Tech solutions, tc 16/1561(6), nr. Ananthapuri auditorium, jagathy, thycaud, thiruvananthapuram 695014. Work order no.H 5659 dt. 30/05/2015, for rectifying a complaint of the touch pad. Told me that touch pad has to be replaced. Even after 4 months the status is - 'spare parts out of stock.' kindly confirm whether the company can provide the spare part in the near future or else we have to discard the oven and go for purchase of another new one.

I have a 310 litre Whirlpool Professional Double Door Refrigerator bought on 28 September 2009. Two days ago, the alignment of the lower door was disturbed, allowing cooling gases to escape from the upper part of the lower door. It was after great difficulty that I could get through Whirlpool call centre on 21.10. 2015 to lodge a complaint. The Whirlpool mechanic visited today 22.10.2015 at 11.40 am, after examining the fridge, he informed that the plastic handicap of the door had broken at the hinge, and they have no spares. The refrigerator door cannot be repaired nor replaced. Mr. Amit from the Service centre has just called and stated that the only option is to have the fridge replaced. Implying that the old fridge (obsolete according to them) would be bought back at a depreciated cost by the company and the difference for a new fridge has to be borne by me. This indicates a deliberate hiding of company policy/practice in after sales service w.r.t. spare parts. The company has not, at any time prior to, or after purchase, of refrigerator informed the buyer that spares are not available with the service centre. This has not been mentioned in the refrigerator brochure also. This is sheer blackmail. No fridge becomes obsolete in five years. The Whirlpool company is following wrong practices and not informing the consumers. If this is Whirlpool’s policy, they should advertise this in bold letters in their brochures and electronic & print media that their refrigerators get obsolete in five years and no spares will be available. Why should I pay thousands of rupees in depreciation cost of a fridge in lieu of a minor plastic spare. I want the plastic handicap replaced urgently, as delay would damage the refrigeration system., for which the Whirlpool Company will be held responsible. The manufacturing unit of the refrigerator or the plastic handicap should be contacted immediately for a replacement. Urgent response is solicited. Kapil Kaul 22.10.2015 507 Hawa Singh Block, ASIAD Village Complex New Delhi-110049

Hi, I purchased a fully automatic washing machine 5 years ago. Its bearing drum needs to be replace. However, this specific part is not available. I want either to be repaired or compensated with another washing machine. Thanks & Regards, Shashi Bhushan Prasad Mob.[protected]