Whirlpool India Complaints & Reviews

This is to bring on your notice about our new whirlpool refrigerator bought on 12th November 2014(Malati Ray, PO: KalyanNagar, Khardah, Kolkata-700112, Cell no: [protected]/[protected]). The fridge is not cooling properly and the food is getting rotten inside. After complaining several times many service engineer from your company has visited and everybody is saying different reasons. According to their suggestion it has been defrosted and all in vain. The problem is the same. No service engineer is able to fix it. Now we have been harassed by your company several times. Please change this refrigerator. We thought whirlpool India is a good company and it has responsibility towards its customer. But we are sorry to say the post sales service is horrible. We expect that you should change this defective refrigerator and will retain company goodwill. If this problem is not taken care of we will register complain against you on consumer forum. Thanks, Ananya Ray

I have refrigerator and washing machine of your company, i faced a problem with washing machine since 2 months. it has been only 2 yrs and now it is not working. i raised a complaint and the service guy called Jay came told he need to clean the washing machine with salegon powder and sold 12 packetsfor 2040+ service charge 342. He lied telling they will sell only 12 packet or 24 packet( one year pack, 2 year pack) where he cannot bill less than 12 packs. but he gave only 10 packet billed for 12 packet. he told hel come next change the belt of the washing machine so that problem will be solved. he came 2 days later changed the belt and still its not working. i called customer care and raised an other request. still no response. Is this the service which you people provide. your service guys are only interested in making money out of it. worst service. complaint no : BG[protected]

I have refrigerator, wasing machine and woven o[censored]r company. I am facing problem with refrigerator and woven and I contacted local whirlpool service agent for last 2 yrs onwards and no one is giving response. Is this the correct response of the company agent. Even the warranty period is completed . I was fed up with the local agent and I contacted even the territory service executive Ravindra.c of Hyderabad even he did not give any response. (We r left with no other option other than sending legal notice) the local authorised whirlpool service agent is (Reddy Refrigerators, NTPC, Ramagundam, Telangana )

We have relationship with Whirlpool for more than 7 yrs. . We have 2 washing machine, 1 refrigeration and 1 water purifier under the whirlpool products. We entered into AMC for washing machine and we are renewing it on time We raised a complaint on 27th May 2015 and still it has not been fixed properly for past 15 days machine has been idle. Last 6 months we are getting issues in washing machine and complaints has been raised and temporary fix has been carried out that too after taking 15 days by giving reasons stock not available Pls take action immediately on my complaints

Hi, I bought my whirlpool fully automatic washing machine whitemagic 123 model in dec 2013. Since 1 month, i am facing some loud sound coming out from machine. And since then I registered complaint 3 times to whirlpool customer care but no body bothered till now to call me or resolve my issue. I am placed out in bangalore. Please see complaint numbers: 1) BG[protected] on 5th may. No body from whirlpool responded to me yet. 2) BG[protected] on 27th may 1 person came and told me that some barrier sparepart has been damaged and needs to be replaced. after that, no body responded back to me. I have tried their numbers several times like many times but they are not bothering even to reply the call. Even they are disconnecting my calls. such a pathetic experience. 3) BG[protected] on 4th june. Nobody responded back to me yet. I am writing this email to your help desk only because still, i am having some trust on whirlpool. If i'll not get any reply immediately or on urgent basis. You'll not leave any option for me but to go to consumer court. Now, for every thing, We people are suffering so much just to have basic service for these big companies products but after selling the product, these big companies doesn't bother even a single bit. What a terrible experience, we are having living in this country. All companies or services are turning into night mares for common people who are just looting the people money and torturing them. What a shame on you guys... At least, what I can do that i can tell my relatives and friends and collegues and public forums like facebook that please do not buy whirlpool products and i'll do that. Thanks, Raman

I had purchased your product (Whirlpool Washing Machine - Fully automatic 6.5kg Top load) from Reliance Digital in the month of February 2009. Unfortunately, since purchase of your product, not a single year passed when I have not faced issue with the machine. Every year front panel (where buttons are located) was changed, and you will surprise till date the panel has been changed for at least 6 times. Every time your engineer visits, he tries to sell an additional product (machine accessory), but the actual root cause remains same. The records of the washing machine service/faulty part replacement may be fetched from your system. Though, I don’t have to bear the cost of service/ replacement of faulty part, as I had taken extended warranty/ AMC for the machine. Here, you will also agree with me that cost of AMC will be getting higher year by year and as per my past experience, probability of machine developing fault in future is also very high. Now, it has not been even a year completed, from the last change, again fault is developed in the machine. I have also written to your office in earlier occasions, but all gone in vain. I do not expect this kind of careless behaviour from such a big and reputed company. I request you to please intervene in this matter and would appreciate if machine gets replaced with new one. I look forward to your reply and a resolution to my problem and will wait until 30 days before seeking help from a consumer court. Please contact me at the address or by phone mentioned below. I will be thankful to you.

Coninuing with my previous complain with the subject "Whirlpool India - Delay in providing a new Refrigerator", I must say your service quality is disgusting. After continous calls I made to your office in Kolkata to dropping mails. It seems all is just waste, your brand does not care of your existing customers. They just need to deliver a new Refrigerator and every employee in your system seems to be so reluctant in conveying the right message. I gave the draft to your service centre on 12th May. Your renowned brand cannot deliver the color that I opt for. Now when I chose the color, they are saying that the expected date of arrival is 6th June. I cannot believe they are saying they have submitted the documents on 30th June to the transport desk for delivery, and they would need 8 days to deliver the Refrigerator. I live in proper Kolkata (not in out skirt). So 6th June is Satuday then I would need to contact Service Center for installation. Sunday is off, then for the weekdays since we are working, they would be saying they cannot deliver it after 7 PM. So what can be concluded is that the person from service center would be coming on the next Saturday i.e. on 13th June So after giving the the draft on 12th May I would be using the refrigerator on 13th June...(if only if they deliver it on 6th day)!!! WHAT THE HELL IS THIS???

I have purchased a refrigerator on 24th June 2012. Suddenly on May 2nd 2015 we found out that the refrigerator is not working. We call at the whirlpool customer care. The engineer told that the refrigerator cannot be repaired at home so it has to be taken to the workshop. On 4th they took the refrigerator and send it back on 7th May. A person called back from the service centre and told that there is some leakage problem and it is not repairable. So they said that it is a manufacturing defeat. They informed us since the problem is from the company’s side, they would give some percentage of the price amount deduction, for the new one. They agreed to give 80% of the old refrigerator cost price for the new one. We choose a 3 door refrigerator model F283 D Royal (260 litre) Alpha Steel. I submitted the draft for the extra amount to their service centre on May 12th and they told the colour of the refrigerator we choose is available. At that time the person at the call centre told me that I would get the refrigerator within 7-10 working days. I called at their head office on 2st May, the person told rudely that it is in the process and would take 3-4 days. I got a call from the service centre on 25th May, to submit a photo of a tag on the refrigerator showing the serial number. I provided it on that day itself. On 26th May I again called at their head office about the status, that same person again told that it would take 3-4 more days. When I asked what it is taking so much time, he told it is an official matter. Again I called on 28th May in the hope that I will get the refrigerator on the coming Saturday. The person told the colour I selected is not available, the only colour available for that model is black. And also if I choose that, it would take 3-4day more for me to get the refrigerator at home. I called at another number provided by that person. A lady told that we have to take the refrigerator of the colour that is available else have to wait till June 15th. My concerns are on the following: 1) We as a customer has to suffer due to internal manufacturing defects of the refrigerator. They have deducted 20% of the cost price of the old refrigerator. Why should we be responsible for any amount of deduction. 2) The price of the new refrigerator is 3000 rupees more costlier than those sold by the dealers. 3) At the time when I submitted the draft, they told that I am going to get the refrigerator of the colour that I selected. So why your company cannot provide us that colour. And why didn’t they informed us between these many days that the colour is not available. As a customer do not we have the option to choose a colour. 4) After 16 days we are not sure when we are going to get the refrigerator. 5) The mental harassment that we are facing at this peak season of summer because of the inefficiency of the company’s procedures. 6) The employees interacted are not informed, are irresponsible and are not cooperating.

sir, I have purchase split A.C in 2012. from that period my A.C has not working properly. complain details;- 1. SR NO. PT[protected] Dt. 16/01/15 2. PT[protected] 3 . PT[protected] Dt.28/04/15 4. PT[protected] Dt. 25/05/15 Previous complain no. not saved.

Dear Concern, Below is the story which I wrote about my A/C which not in cooling condition and purchased by me last 23nd of june 2014. i hardly used this A/C for 1.5 month from that time only i start getting cooling problem in it. i log the complaints last year so your engineer visit to my place three times but they was not able to resolve it. than winter got start and i didn't use it at that period. Again summer has start and i checked it and log the complaint again in April month your technician again visit and filled some gas in it and said, sir it OK now. i used but again getting same problem. Today again your technician came and after check he said, we have take it out and carry our service center. hardly i used this product for 5 month and facing so many problems. i dont want this A/C at my place. Rest all discussion with your customer care staff has mention below. Apr 27 to me, mitali Dear Mr. Sharma, As discussed, we will send our engineer tomorrow uptill 11.00 A.M. Thanks & Regards, Anuradha Vijayvergi Care Manager- (Central) Service Operations Support Contact Number :[protected] E-Mail : [protected]@caretelindia.com Whirlpool Of India Ltd. [protected] Forwarded message[protected] From: Sundar Sharma Date: Sat, Apr 25, 2015 at 7:10 PM Subject: complaint for Service of A/C To: [protected]@whirlpool.com Grievance: this is to inform you that I log a complaint for service of my A/C before 5 days back and i got the call from your engineer regarding the same as my office timing is start from 12.30 pm so I ask him to come in the morning at 10.00 am to 11.00 am so that he can finish it before my office timing. however I am taking follow up from lat 4 days from your engineer to come early for the service of this but here nobody is taking this gravely. Even i talk with the customer service center staff also they put the reminder but nobody is taking seriously. Everyday i call to your engineer in morning around at 10.40am for service but he ignore me by saying, your complaint is taking care by other staff and he is reaching with in 20 minutes to office than he will talk with the engineer to visit your place. As whirlpool is very trusted brand for me and customer service was also good but this time am getting a bad experience and I am very much disappoint. Need your intervention for quick action. Regard's Sunder Sharma [protected] NOTICE: Whirlpool Corporation e-mail is for the designated recipient only and may contain proprietary or otherwise confidential information. If you have received this e-mail in error, please notify the sender immediately and delete the original. Any other use or disclosure of the e-mail by you is unauthorized. Sundar Sharma 8:54 PM (0 minutes ago) to helpdeskindia, whirlpool_sost. Dear Concern, I am tired to call you in your customer care and to send you the mail against my POOR A/C which was bought by mistake, By me last year (non trust Brand for me). As a brand I was expecting you guys to make goodwill of whirlpool in my mind but it has totally shrunk. This is the 5TH OR 6TH TIME (not remembered) I am doing the complaint regularly about my A/C from last one year to show you that my A/C is not cooling properly and every time your engineer come and wash the outdoor and show me, it's working fine now, however from last three times they are coming regularly, when i ask the reason so one said there is the problem of Gas it's showing only 5.5 am pier need to fill till 7.5 to 8 am pier next day other engineer came and put the nozzle in compressor and replied it's almost ok no need to fill gas in this and the other engineer who came yesterday don't know anything. Day before yesterday again log a complaint regarding the same issue and today your engineer visit to my place and after checking the A/C he said it's has only 30% of Gas left in it. Tomorrow one engineer will come he will refill it. From Last one year you people and your company (whirlpool) are making me and i am a fool who is just entertaining you. My AC's one year warranty is going to complete (may be in next 1 or 1.5 month) and after that you will say, sir your product is out of warranty now we are sorry we can't do anything in this but the real thing is this i am not going to bear this more n more. I just want to replace this A/C because it's made a headache for me. You guys will take action to replace it or i will get this A/C remove and put it at your place. Regard's Sunder Sharma [protected], [protected] Anuradha 10:00 AM (0 minutes ago) Dear Mr. Sharma, Greetings from Whirlpool..!! As discussed, if we will refill... Sundar Sharma 10:15 AM (0 minutes ago) to Anuradha, mitali, Raman Dear Govind, I don't need any kind of refilling in my AC. From last one year you guys are doing only refilling, nothing else. Disgusting product and disgusting service I am getting from whirlpool. From last 4 or 5 time you are just refilling it. it's look like, I bought this Ac five year back. I just need replacement of this. Sunder sharma

Compliant registered on dated 25 may 2015, at 8:20 am After i called local service office working for whirlpool but they cant find the service request . so again i called to customer care but cant do anything with satisfactory and said that compliant registered related to AHMEDABAD. Pl register correct compliant with proper land mark details & do needful at earliest RASIKLAL KALYANJI RATANPARA Near station gate Tal - vanthali Dist- junagadh At: shapur (shorath) Pin:362205

Dear sir, This Mr. Maddiletty R/o. 4-55, konidedu village, panyam mandal, Kurnoor Dist. It is inform that i was purchased an "Whirlpool Refrigerator" on[protected] at Balaji Electronics Nandiyal Town, Kurnool Dist. by "CASH PAYMENT". After one year i had a problem in the refrigerator, same inform to customer care, and they was attended on given complaint and issue got rectified at that time. Now i have a issue with cooling . And i raise the complaint several time to customer care and given contact number which in the booklet. but any body has responded still date. I request to the team of whilrpool department, Kindly send an service executive as soon as possible to resolve the issue pls. Thanking You Sir, I hope i am best customer, Your faithfully Maddiletty Contact No: [protected]

To, Whirpool Sir, I am purchase whirpool 230 ltr. G. Premier refrigerator Amravati "kedia Trader's" dt 24/03/2012 model no.[protected] Costomer ID 17452 Refrigerator is damages in last drow crack d body company dis spot pest d sticker.

Our newly bought whirlpool refrigerator neo ichill[protected] makes unnecessary noise.i noticed it after two weeks of purchase. Since then I'm lodging a complaint at Harsha(electronic n appliances store from where we bought the refrigerator). They are least bothered about the issue. Please do the needful.

I have Purchased 2 Whirlpool Magicool AC on 2nd April 2015. After 1 month one of the ac is not working properly and other one was making a lot of noise when working. The complaint was made on 13th May 2015. Satisfaction code:514 SR Number: COO[protected]. the technician has come on 15th May 2015, and said that re-installation is needed and since its warranty period they won't be able to rectify without getting permission from company and till now there is no response.

i had complaint(GW[protected] of my refrigerator on 18th May but no action take place till afternoon of 19th May .Then i re-complain on 19th May after that technician visited to my place and told me that we need to replace the compressor which is under warranty.I asked him how many days it will take then he called his manager Manager (Mr. Kamlakar)and asked me to talked to him.When i talked to Mr. Kamalakar, he told me that it will take 3 to 4 days then i told him how we will survive in summer without refrigerator but he was very ill mannered and don't know how to talk to the customer it looks like that i did a big mistake of my life to buy whirlpool products. I also purchase the washing machine of whirlpool and faced the same problem.They changed the PCB on June 2014 and again PCB is not working and technician asked me to change the PCB which will cost me Rs 2800.When i asked the warranty of PCB, he denied and told me Whirlpool doesn't give any warranty on PCB. After looking to all these matter and customer support, i think now i to have suggest all my colleague not to purchase any whirlpool product for home appliances because service is pathetic.

Dear Sir/Madam, I purchased whirlpool Split Type Room Air Conditioner 1.5 T(Elegance Series) (Dealer name: SPORT -N- SPORTY)(AHMEDABAD-GUJARAT) on the date 31/5/2011 the document of warranty shows warranty of 5 years, it will expire on 31/5/2016 that means still our Air Conditioner's warranty period is not expired. I called (on 8/5/2015) to customer care of whirlpool (Number: -std code[protected] because I had complaint regarding my Air Conditioner as it was not working properly the customer care executive told me that your warranty period has expired. Then I went to the shop (Dealer name: SPORT -N- SPORTY)(10/5/2015) from where I purchased Air Conditioner the authority there called (on 10/5/2015) to customer care of whirlpool and told me that the technician will come within 2-3 days.They told me warranty period will expire on 31/5/2016. The technician has not come till today (13/5/2015) Now, how many days I have to wait for the technician and suffer. I have never expected such a poor customer care and Service from a reputed company like whirlpool. Call Recordings(Telephonic discussion with customer care of whirlpool) are also available with me. I am waiting for your early reply and action from your side. Regards, Varun Marwadi Cell :[protected] (AHMEDABAD-GUJARAT)

I hve complained 3 times in whirlpool. They are not bother to resolve my problem. Water comes out from inside the refrigerator... Instead of going water in drain container its comes out from inside the refrigerator. I will sue wirlpool if my problem is not resolved.

Disgusted with the qulaity of fridge, the service and frequent cmplainst. My complaint of leakage has reappeared in one month of spending Rs 2500 and gurantee of parts 6 months. To top it all Whirlpool wants me to pay service charge again. Ok... and then vendor calls and blmaes me for leakage he talks rude and all this without even visit to my place Whirlpool wake up !!! Complaint no CN[protected] Phone no [protected]

I sent an email to [protected]@whirlpool.com on March 30th, 2015 requesting to repair my refrigerator. Yet there is no response from the Whirlpool. So I sent one more email to the same email id mentioned on the whirlpool website. I don't know why this company sells products if it is having much negligence in solving customer issues. There are no proper service centers available at large cities. It should provide service centers at least one for a district. There should also the facility of registering service request online so that a service engineer can visit and get the product repaired. If whirlpool still continues the same type of service, then I highly recommend others not to go ahead in purchasing Whirlpool products as it is lacking in providing the service for the products.