Whirlpool India Complaints & Reviews

I am a dealer of whirlpool shop name- Suyog gharsansar electronics Ausa road, Near meera hotel Latur.413512 contact-[protected][chandan dhoot] I have logged a compalain for whirlpool ref. . having a problem in your product have logged a complaint few days back but not getting any response from your service center your service agent is not responding to us properly, please say us weather we should sell your product or . So please if we will get such service then we will stop selling your products. . MODEL NO.- 453D PROTON COMPALAIN NO. – TN[protected] customer name – SANDESH DHOOT mobile no. – [protected] Thank you

Shreyas konaje bldg no 3/5-9, Talmakiwadi, Tardeo, Mumbai 400007. Dear Sir/Madam, I want to complain against Whirlpool associated Service Center called Chamunda Appliance Repair whose technician Manoj accompanied by another technician repaired our fridge for a deep frost problem in the fridge and replaced biometer and timer. However they charged us Rs.4000(including Labour charges). The cash memo did not list individual cost for each item. The total cost was only mentioned. When asked about it they said they're aware of only the total cost. However we got the shock of our lives when we enquired the actual cost of these items in the market. These technicians have charged us more twice the amount of the actual cost. I request some action taken against these people. The address for Chamunda Appliance Repair as mentioned on the invoice is Sangam Society, Indra Nagar, Rani Sati Marg, Malad E Mumbai 400097. Ph no [protected]/[protected]. Hoping for some resolution. Yours Sincerely, Shreyas Konaje [protected]

We have been chasing with one of the executives for our FRIDGE problem for the past few weeks with no solution as of now. We have already spent 6K and nothing has happened. Now the executive is saying he cannot do or help with the FRIDGE Issue. Entire complaint details can be retrieved from my registered mobile number : [protected] Kindly request you to call me on my mobile number : [protected] [protected] SALEEM

To M/s Whirlpool of India Ltd. Whirlpool House Plot No. 40, Sector 44, Gurgaon – 122002 Haryana Dear Sir, I purchased a Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200/- I have paid Rs.11200/-. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala . When I brought the machine home and the service mechanic installed it, on the day itself. When power was on, a loud sound came from it. After inspection the service mechanic found that the washing machine was faulty one . So, he recommended to issue new one and installed it . The Model No. of the same is 12679, and SL No .INB[protected]. The new washing machine hardly worked for one year, then stopped working. I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic. On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- and he also said that, they must be replaced by my own cost. 1. Since the washing machine had fatal defects, on the day of purchase, 2.The washing machine itself had to replace on the day of purchase 28/08/2011, after the installation . 3. After one year, the Circuit Board had gone and it wanted replaced. 4. Again one year after, on 10/04 /2015/ the replaced Circuit Board, Bearing System and Gear System are fatally damaged. The cause of the defects of the machine and the spares is due to your poor manufacture ship. . So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. You have the responsibility to replace the washing machine, in free of cost. You had not complied it, till the date . I had already suffered very lot of pain, insults, mental agony and monitory losses. Your machine is the cause of them. You are the person responsible for them. I was suffered very lot by your washing machine, Whirl Pool Splash Model 12679. The washing machine was not replaced by you. It is informed you that, I am failing a suite in the Court of Consumer Protection, Kollam, Kerala, within 40 days. Yours faithfully, Suresh Babu .V, Edathittamekkathi, Pada North, P O, Karuvagapally, Kollam, Kerala State e-mail [protected]@gmail.com Karunagappally PO. 26/06/2015. Mob: [protected]

PLEASE PROVIDE rate of fridge service charge in guarantee . bill rate show below 1200/- gas charge 450/- reley over load 350/- service charge 200/- filter 300/- transport charge is it right or not from MOHAMMAD RAHIS S/O MOHAMMAD HASAN NAGLA MASJID LINE PAAR NAI MASJID KE PAAS TUNDLA MOB-[protected] SERVICE CENTER HOLDER---- RUKHSAR BHAI FIROZABAD

I have purchased a 1.5 ton ac of whirlpool company from Khurana Electronics on 27/06/2014 under memo no. 16836. Seller give me warranty of genuiness and product quality when i purchase the product but soon within period of six months it starts giving problem. When i contact the service centre, their employees told me that the piece of ac is a scrap and they refused to repair the ac. When i complained the seller about the situation, he insists that the product sold is not a scrap piece. I am trying to find solution from many months but there is no help at all. I want you to take corrective action against these malpractices and dealers. I am attaching the cash memo of sale with my complaint. Please take immediate action. Yours sincerely, Surinder pal Mob. [protected]

My Whirlpool Refrigerator (purchased on 05/07/2012) under warranty was deposited at Tech Shop, Guwahati on 13th June 2015. After repairing they have delivered the Refrigerated to me on 21st June 2015 in casual service. They have charged a sum of Rs. 1910/- excluding delivery charges for Rs. 1000/- (onward & fro). They have replaced Compressor, Relay etc and filled the Gas. After repairing following defects were noticed :- (a) Cooling affect is very low in high position (No.06). (b) Refrigerator body getting hot(both side). I have telephonically contacted to Tech Shop Whirlpool Servicing agency to re-check, but they have not sent any technician for the above problem. Request look into the matter and direct them to send one technician to solve the problem.

My Whirlpool Refrigerator under warranty was deposited at Tech Shop, Guwahati on 13th June 2015. After repairing they have delivered the Refrigerated to me on 21st June 2015. They have charged a sum of Rs. 1910/- excluding delivery charges for Rs. 1000/- (onward & fro). They have replaced Compressor, Relay etc and filled the Gas. After repairing following defects were noticed :- (a) Cooling affect is very low in high position(No.06). (b) Refrigerator body getting hot(both side). I have telephonically contacted to Tech Shop Whirlpool Servicing agency to re-check, but they have not sent any technician for the above problem. Request look into the matter and direct them to send one technician to solve the problem. Vivek Ch. Lodh Airport Colony, CPWD Qtr No.P/131 [protected] & [protected]

Hi I have a whirlpool refrigerator that I bought in 2006. On 19th morning it stopped working and I complaint on whirlpool customer care asking for them to send an engineer from the authorized service centre in Agra. I was told the engineer would be at my place in 24 hours. On the same late afternoon(around 3pm) I got a call from a lady (mobile number [protected]:) informing that it's late to send an engineer so the engineer would be at my place around 11-12 next morning. On 20th June I kept waiting for the engineer to come and endlessly kept calling the service centre to know when the engineer will be here as I had some other commitments. The service centre guy told me that the engineer will be there anytime and that they will inform the engineer..I asked them to give engineer number but they refused to give..then after a few calls the service centre stopped picking up the calls from my mobile. So around 3pm I called from my landline and they picked up. When I asked about it the lady on the other side said they have no information and that engineer will come around 6.in this whole time no one asked for the details of the fridge. I was so annoyed as I had a dinner appointment in the evening.still I waited for the engineer and no luck. The next day on Sunday we tried calling the service centre and no one answered. So we called up another local electrician who came and checked and saw that the compressor was gone. So the compressor had to be changed. Around 6 in the evening your engineer ([protected])calls and says that he was coming. So we told him that the compressor was not working and what would be charges etc..also that he should get it along. Because we still believed in getting the fridge fixed from an authorized service centre. But to our disappointment this guy and another person from ther service centre ([protected])promised n still never turned up. We kept calling but no one picked. So the next day we call again and noone picks. Then around 11am we get a call from the engineer with all excuses. And that was the first time they asked me the model of the fridge. I was surprised as this was the first time they enquired.And to add one tells us that it's an old fridge so needs to be taken to the service centre and it will take another 2 days. Imagine how annoying it was..I didn't get anyone else to fix it relying on the socalled whirlpool service centre but they are just making a fool out o[censored]s and delaying. All my food was spoilt. But still we decided to go ahead and were told that the engineer would come by 3pm for sure. We waited till 4pm but no one turned up. We were so furious and in this heat not having a fridge was turning up to be very problematic.so we just called another engineer who turned up in half an hour, checked the compressor requirement, got the compressor and by the end of Monday our fridge was working. Not because of the whirlpool service centre engineer but someone else. And then around 830pm your engineer calls and says he will come at6am to get the fridge. Now as if that was the last thing left to trouble us n spoil our sleep early in the morning. Now my fridge is working fine. Thanks to the guy who came to fix it an fixed it in mere few hours unlike the authorized service centre which displayed a total unprofessional attitude. As a customer I think my mistake was to pick up a whirlpool product. I had planned to buy a new whirlpool fridge after few years but doesn't look like I will after such a poor service delivery. We always used to think that we should get any services done from an authorized service centre so that we can have the reliability and professionalism. But there was nothing like this over here.. We are definitely going to pass on the message around to our friends not to trust whirlpool anymore because of the poor services. Also not to forgot the pain we have gone through in the 4 days when our fridge was not working. i am not sure how a big company like whirlpool is picking up its service centres Regards Jaspreet [protected] [protected]@gmail.com

THE POWER BOARD OF THE FRIDGE WAS CHANGED ONE MONTH BACK. WITHIN TWO DAYS THE FRIDGE WAS NOT WORKING. YOUR PERSON CAME AND CHANGED THE BOARD, BUT AGAIN THE FRIDGE STOPPED WORKING. WE WERE INFORMED THAT THE BOARD NEEDS TO BE CHANGED AND THEY WERE WAITING FOR THE NEW BOARD TO COME. IT IS ALMOST ONE MONTH OVER THERE IS NO RESPONSE FROM YR AGENT REQUEST PLS LOOK INTO THE MATTER AND DO THE NEEDFUL

Overheating and a wire burned smell is being from one month not yet resolved. Register complaint twice in Kerala customer care also vide complaint No Co[protected] on 13.06.2015 and Co[protected] on 20.06 2015.Not get any feedback or any satisfactory movement from company side.

I bought a refrigerater on 20/03/2015 from value plus store dehradun model NEO German still The refrigerator is not working for the last 10 days No of reminders and called to customer care but still not getting any response from there

I have bought a split ac whirpool 3 d cool 1.5T anf made request to custmer care for installatio on 19th june 2015(Req no-PT[protected]) with my registered mobile number([protected]).Still no one came or called for installation.till now i have complaint 3 times to custmer care but stiil nothing happend.

Date of product delivery:15Jun2015 Complaint registered same day and Followed up next day with dealer Bhushan from Snehanjali Tel.[protected]MiraRoad) Whirlpool.[protected] Invoice Num - K661670 CC agent gave false info, I had called for Replacement & he gave a complaint num that was for demo

I bought uts ro (serial no: twa[protected]on 2 auguest 2014, i have been facing problems every month. Lot of complaints have been raised. till now i have raised around 12 complaints. Now they have accepted for replacement, but no response after that. Please verify and update the replacement process.

I Vivek Vikas from Lavasa Pune.I bought a whirlpool double door fridge and when i unpack the product i found that the wire was damage.I register my complaints through customer care but it seems they dont care cause i called them 5 times and they put my phone down and chatting with each other.my complaint detail is[protected].Is there job to make customer fool and when we need there help they just throw the ball to somebody else.Please suggest.

Hello Whirlpool Manager, I have purchased a Whirlpool refrigerator in May 2012. Recently i faced some issue with my Refrigerator, so called customer care, In two days an engineer visited and found that the Compressor need to be replaced, Initially Engineer told me that the charges for compressor replacement need to be paid... I showed him the bill and warranty details after which he confirm that its under warranty and they will replace it under warranty. Its been 3 days I am following up with the customer care as well as Service Centre (Western Refrigeration, C-245, Noida Sec-63) every now and then but no body is giving me a proper resolution. Even I called up the service engineer but no response, Now he is saying that i must pay for the Compressor replacement. Can anyone suggest me what should be my next course of action?? I am feed up calling the customer care...They really don't bother about customer. Is this the type of service is offered by Whirlpool?? Can anyone from whirlpool can reply and provide me with a resolution?? Hope to expect an early reply with a solution Regards, Ritesh [protected]

Whirlpool home appliances giving False commitment and information after delivering damaged products and also not registering complaints against dealers Snehanjali & Customer care agents Rahul, Dinesh, Alfia, Faisal Sheikh & Branch Manager Reshma More. I had purchased a Whirlpool double door refrigerator from ‘SNEHANJALI MALL’ at Mira Road (east). This dealer delivered the product on 15th June 2015 in the noon in spite we requested them to deliver it in the evening and when they delivered the product it was known that the product is damaged, immediately we brought this to the notice of the delivering person and Mr. Bhushan at Snehanjali Mall by calling him up. The delivery man never answered the call after that also Bhushan clearly deny the responsibility and started talking rudely with us and said you can take this up to any consumer court and whirlpool they are not responsible. And gave the false number of Whirlpool which was[protected]incorrect number provided by Bhushan) From the website http://www.whirlpoolindia.com/faq/customer-care I could find correct numbers and called on 60008558 where Customer care executive Mr. Rahul spoke with me (between 1 to 2:30pm) . I asked him to lodge a complaint for replacement of a damaged product delivered to us. So he agreed and asked me to note down the complaint number which was MB[protected] and said the service engineer will visit in 24 hours and replace the product. I was shocked when I called up for follow up on next day on 16th June 2015 when I came to know that this is a complaint registered for Demo. I spoke with Dinesh (between 1:30 to 230pm) and the call went on for long duration. I requested Dinesh to note my complain to my surprise he informed we cannot take replacement complaints and asked me to talk to Ms. Reshma More[protected] as they cannot register my complaint for replacement on call strange but this is the response I received on the 3rd day of delivery of the product. On the same call I wanted to register a complaint on their registered Dearler Snehanjali and their customer care executive, they did not register my complaint on top of that they kept transferring calls to their senior first Ms. Alfia & then Faisal Sheikh who also upfront refused to register any complaint not they were ready to give any reference number against all the blunder they kept creating around on the call all these 3 days. Also I was trying to call up Reshma their so called branch manager to attend my replacement complaint the number was not available since then. Finally when I could connect the call next day she said she has received this information 2 days back and still no service engineer is assigned to visit the place. Its already 3 days we have not been able to refrigerate any food item as we were advised not to turn on the machine in case of replacement request, so there was lots of stuff that is split as we cud not store it in a cooler place. Our old Godrej fridge was taken by the same dealers man on the same day of the visit of delivery. Also I want to add that the delivery was asked in the evening time but the delivery man unexpectedly cam in the afternoon, that created all the more hassel as there was no one to help the recipient to manage all the stuff as she is an aged lady and cannot manage many stuff at the same time. All the Issue and complaint is against below list: 1- Snehanjali – Dealer at Mira Road East 2- Mr. Bhushan (Employed at Snehanjali) 3- WhirlPool India – Name of the Product Owner 4- Mr. Rahul – WhirlPool customer care Executive 5- Mr. Dinesh – WhirlPool customer care Executive 6- Ms. Alfia – Senior to Dinesh at WhirlPool customer care 7- Mr. Faizal Sheikh – Senior to Alfis at WhirlPool customer care 8- Ms. Reshma More – Branch Manager at WhirlPool India for not takiny action on the issue highlighted 2 days back when it was addressed earlier (her contact details[protected]

hai मेरा washing machine पिछले १ महीने से बिगड़ा हुवा पड़ा हे और हमने [protected]. और [protected] ये दोनों नंबर पर लगातार हररोज 3-5 दफा कॉल होता हे पर वहा से कोई प्रतिक्रिया नहीं मिलती हे ओर. पिछले १ महीने से मशीन ऐसे ही खोलकर गया है तब से लेके अब तक नाही हमारे कॉल का कोई जवाब देने के लिए त्यार न सर्विस के लिए और जिसके पास से लिया हे वहा से भी कोई मदद नहीं मिलरही हे अब क बार हमे कम्प्लेंट ग्राहक सुरक्षा में करनी पड़े गए मेरा मो. हे [protected].

I bought whirlpool induction cook top in January 2015, after two months it stopped working.I raised a complaint about that service, it was repaired but was not working. Again I complained about the product, this time the person took the induction cook top with him for the service .For two weeks they did not respond after calling again and again they said that it cannot be repaired .Then I raised the complained to replace it . After several conversation finally the induction cook top was replaced but unfortunately the new one worked only for an hour and then stopped working. Since then i've complained around ten times but they are not responding. Its been 45 days and i'm still waiting for the response, but no one even care to resolve the problem. Why to sell the defective product and fool their customer. PLEASE NEVER BUY WHIRLPOOL PRODUCT.