Whirlpool India Complaints & Reviews

Hi, Whirlpool Senior Management, I had purchased a WHIRLPOOL (R.O.) WATER PURIFIER latest model from one of the dealers at South Kolkata, shop located at Diamond Harbour Road in May'2015. Ever since the product has been purchased & installed by technicians of Whirlpool Team, it is working FAULTY with below reported Problems : 1. Water Re-circulation is not happening from the drain line, which as per operation guidelines provided in product manual has to be continuous. 2. Till date already 03 complaints have been made by us & every time a different Technician turns up to service the product & entire History has to be repeated each time. 3. Last time the SNPS was required to be changed which was stated to be the root cause of all problems. 4. Again, today I had to register a Complaint with Customer care, Ref No: KL[protected] dated 14.08.2015, as since yesterday the filter unit has stopped working, adequate claen water is not getting delivered & discharge from drain lines is stopped. RECORDED TDS of the water output from the Purifier unit is AS HIGH AS 172 as against standard norm of within 80 considered for safe drinking water. 5. Inspite of the fact that the Purifier unit is under Guarantee / Warantee Period, every time the visitng technician comes & suggests a PART REPLACEMENT whereas with such numerous problems, Unit should be IMMEDIATELY REPLACED !! 6. We even did purchase a few connectors to extend the laying of the pvc tubes of the drain & circulation lines as suggested by technicians, but till date PROBLEM PERSISTS. SEEK IMMEDIATE ATTENTION & ACTION FROM WHIRLPOOL SENIOR MANAGEMENT TEAM for resolution of PROBLEM, ELSE I WOULD HAVE NO OTHER OPTION BUT TO ESCALATE THE SUBJECT ISSUE FURTHER & SEEK HELP FROM CONSUMER'S FORUM, AS SAFETY OF MY FAMILY IS AT STAKE ON ACCOUNT OF CONSUMPTION O[censored]NSAFE WATER DELIVERED FROM WHIRLPOOL PRODUCT - WATER PURIFIER. REGARDS ALOK GHOSH MOB No: [protected]

Dated:14/08/2015, Karunagappally. MrArvind Uppal, Chief Excecutive, Whirlpool of India Ltd. Whirlpool House, Plot No. 40, Sector 44, Gurgaon – 122002 Haryana. Dear Sir, SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT. Ref: My letter dated 26/05/2015, addressed to M/s Whirlpool of India Ltd. Whirlpool House Plot No.40, Sector 44, Gurgaon – 122002 Haryana. (I). I purchased a Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200/- I have paid Rs.11200/-. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala . When I brought the machine home and the service mechanic installed it, on the day itself. When power was on, a loud sound came from it. After inspection the service mechanic found that the washing machine was faulty one . So, he recommended to issue new one and installed it . The Model No. of the same is 12679, and SL No .INB[protected]. The new washing machine hardly worked for one year, then stopped working. I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic. On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- and he also said that, they must be replaced by my own cost. 1. Since the washing machine had fatal defects, on the day of purchase. 2.The washing machine itself had to replace on the day of purchase 28/08/2011, after the installation . 3. The Circuit Board had gone, after some months and it wanted replaced. 4. Again one year after, on 10/04 /2015/ the replaced Circuit Board, Bearing System and Gear System are fatally damaged. The cause of the defects of the machine and its spares is due to your poor manufacture ship. So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. You have the responsibility to replace the washing machine, in free of cost. You had not pay any attention to my complaint, till the date. It is a very big insult to me as a consumer. IT IS KNOWN THAT YOUR WHIRLPOOL BRAND MACHINE ARE CHEAT, AS LIKE MINE. (II) Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala (III) The new washing machine hardly worked for one year, then stopped . I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic. (IV) The cause of the defects of the machine and the spares is due to your poor manufacture ship. . So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- they must be replaced by my own cost.The cost of the spares is nearly about a cost of anew machine. I had already suffered very lot of pain, insults, mental agony and monitory losses by your machine . I was suffered very lot by your washing machine, Whirl Pool Splash Model 12679. You are the person responsible for them. The washing machine was not replaced by you. You had not even take my complaint seriously. It is an insult form you. It was informed you about the failing the suite in the Court of Consumer Protection, Kollam, Kerala, for Rs. 2, 00, 000 (Rs. Two Lakhs Only) for the compensation of my mental agony and the insults that given by your product, namely, Whirl Pool Splash Model 12679.. This is for your information. Thanking you. Yours faithfully, Suresh Babu .V, Edathittamekkathi, Pada North, P O, Karuvagapally, Kollam, Kerala State. e-mail [protected]@gmail.com Mob: [protected] Karunagappally PO. 14/08/2015.

Hello, I Sadanand Shelke had purchased your refrigerator model no 262 neo titanium from kiran electronics on 24\4\15 does not give cooling effect and ice formation. Please do the needful ASAP Mobile: [protected] Email: shelke.[protected]@gmail.com

I had purchased whilpool washing machine serial no: INB[protected];MODEL NO:31079;PURCHASE DATE: 28 DECEMBER 2014 I had lodged a complaint against whirlpool washing machine Complaint No :MB[protected]; MB[protected];MB[protected]. This was addressed by Mr. Dawkhare and said that gear box defects needs to be replaced. We also contacted Kiran electronics dealer in thane west, shivaji path from whom machine was purchased and he assured to replace the drum and gear box within 2 days but all in vain. NO RESPONSE. Please do address this issue and replace the machine ASAP else we need to drag this issue in consumer court

Dear Sir, I have purchased one whirlpool refrigerator dabble door 340 Ltr from reliance digital store Kolar road Bhopal dated on 05/08/2015 and it was delivered on 07/08/2015 after that engineer came for demo on 08/08/2015 and he has done his work then as per his instruction we have open the refrigerator after 2 hours for storing some things in that time we have found one door shelf has been broken in side immediately i have informed to reliance digital store to Mr. Piyush he called to the engineer for inspection, he came after 1 hours and found this is true and informed his higher authority they told me it will replace within 4 to 5 days without any charge. but today Mr. Piyush reliance digital store manger, engineer and his authority is denying for replacement of this part, they are demanding for charge for replacement. Now no body is listening my complaint hence sending the same. Request you to kindly resolve the same at the earliest. Thanking you, Regards, Prajeet Mujumdar Mob:- [protected]

Bought a WRLPOL-WM/STAIN WASH 7212HBLACK Washing M/C from Lotus, Jail Road Raipur dt 28/09/2014.Machine Not working properly from the time of Purchase. My Washing M/C is Under Warranty. Many Complaints are resisted on company toll free no.[protected] but Solve my Problems. I Request meany times to Service Center, Mr. Peush Soni ji, Mamata sahu ji, no Beady halp us. Mr. soni dos’nt lift my phone .Extremely disappointed, did I made a blunder of my life for Purchasing such a costly product from a brand know as Whirpool. My Washing Machine is under Repairing Till Date at your Service Center.Sir, my Heartily request to please replacement of Washing Machine

Hi, I had purchased whirlpool washing machine in december. It is completely garbage bin that needs to be dumbed. You all in whirlpool india makes complete fool o[censored]s and loot our money. I had made complaint earlier 5 times. Some dumb guys comes in name of repair and gives just the workaround. No fix solution for my problem. Issue 1 Machine makes loud noise while rinse Issue 2 Machine does not dry the clothes at all I feel like cheated & looted from whirlpool. This time i dont need any workaround. I just need replacement or my HARDEARNED MONEY BACK else i would drag the entire whirlpool team in consumer court. I'm literally fedup. Wont recommend your items to anyone and going to publish the same in newspaper article

Model no. 20343 sl no. INA[protected] whirlpool sir/madam, I bought this refrigerator of your company for the first time and got this type of problem. Early we have LG which lets as for the best review. But because of the good design I decided to go for the whirlpool on 23 july 2015 but it has problem with the ice so please i request you to let as good review in the future. The problem is about the upper box which didnt get ice. Kindly send mechanic to check it. thankyou C/O-Rajnandan Ram TOWN-Lekhapani DIST-Tisukia PIN-786180 STATE-Assam

We had purchased whirlpool top loading fully automatic washing machine (WHITEMAGIC PRO 700 H) around 4 years back for around RS.19000 from RAJAT Electronics, chakrata road Dehradun. After around 2 years o[censored]se PCB stops working and after so many calls to customer care they agree to replace it for around 3000 Rs. The response from the customer care and the service agency was pathetic. Again after around 1 year o[censored]se machine becomes unstable and unbearable sounds comes during use, after contacting to the customer care, one boy came and said it will remain noisy and call us only when it stops working. So few days back it stops working, after calling so many times to customer care they send the service boy on 25 july 2015 and he said that it will be repaired on service center. On 26 july 2015 machine was sent to service center in completely good physical condition. On 29 july we received the machine after paying Rs 4070.But the machine we received was damaged from bottom and sideways.2 roller wheels were broken when we received the machine also while using the machine there was a leakage from bottom. Again we complained for the problem we face while using the machine but after making so many calls service center response was so poor. After making so many requests they agree to send the service boy.Today service boy came and was asking what is the problem in the machine. I am unable to understand that being such a big organization Whirlpool is unable to heir good technical assistant at their customer care. It seems it’s better to get the repair work by a roadside shop rather calling to your technical assistant. Why they are not instructed properly for repairing, or they are kept only for attending the problem rather than its resolution. Now after checking the machine they told that machine is alright even after there was leakage and broken wheel. A new washing machine can be purchased for the amount what I have paid for repairing. I am not expecting such a experience from your side. Kindly help me to get a replacement of the washing machine as I’m facing this problem since last 2 years and I have paid a lot of money to the company for its repairs. If I will not get the suitable solution then I have to move to consumer court. Address Ashok Kumar Yadav 9/2, Ashirwad Enclave Chakrata Road Dehradun-248001 Ph:[protected] [protected]

GTPL Agency has no man power, so they are very rudely answer. that we are not here to encourage ur complain. They must send their technetions tomorrow after 11:00 A.M.
We have Two Setup box. Once is not Working So we complained on this no.[protected].He Mess with me on Call & after An hour He discontiue our another set up box...
this same things Happend before 3 months ago.
And they are very rude to customer even with sinior citizen go their office. They make him harrasment on the customer & use Bad words to Customer like "E to aavuj chalse" & "Ame amara time par repair karsu." We ask for Assurity but they deny. Three months Ago his employee also very rude to us.
So plz. help me out this kind of data operators.
Revert me ASAP.

Thankyou,
Nikhil Padhariya.
+[protected]

i am currently using whirlpool 340L DLF PROF refrigerator. I had purchased this fridge in 2009 since then every year at least twice i have had to call the mechanic from whirlpool because the fridge has some or the other problem always. This year just a month ago 22/06/2015 I had called the mechanic and exactly 1 month 7 days later my fridge stopped cooling. On inspection the mechanic said around 6000 rs wil be charged for the fridge to be repaired. i have alredy spent thousands of rupees on inspection charges every year. dont understand what to do now

Hello This is Mr. Sadanand Shelke I have purchased a whirlpool washing machine from kiran electronics @thane on 28 december 2014 Serial No: INB[protected] Model no: 31079 Initially it worked fine but from last month it started giving issue with rinse spinning. I had logged the complaint for the same for which an engineer came for repair but all in vain. It worked for 2 days and again started the same issue. This is really getting on my nerves and i need a replacement or you can take your machine back and refund me my amount. Today i had again logged the compaint for the same. SR NO: MB[protected] PLEASE DO THE NEEDFUL ASAP ELSE I NEED TO DRAG THIS ISSUE TO CONSUMER COURT

Registered complaint on 9 july n its 23 july now but no solution .Just a small part need to be changed but that was not available n i think after 15 days its nt available yet. Poorest service. Service engineer visit just 2 times in 15 days n i registered complaint at least 5-7 times but no one in the damn company care. Cmplnt no. CH[protected]

Complaining again regarding the same problem which already have been reported http://www.consumercomplaints.in/whirlpool-india-whirlpool-india-selling-the-def...⇄ Please return my money back as its been more than 6 months i'm complaining and my product is still in the guarantee period. Please take some action and dont be careless regarding your customers.

Complaining again about Whirlpool regarding the same problem as mentioned in the link http://www.consumercomplaints.in/whirlpool-india-whirlpool-india-selling-the-def...⇄ Still the problem has not been solved they asked for the number but didnot called or replied, Please return my money as my product is in guarantee period .Its been more 6 months i've been complaining but no action has been taken.

I am very unhappy with the service from Whirlpool. I bought a split AC in 2013 and find that the gas has been leaking out every year. I have had to call the servicemen from Whirlpool every year to put in gas, but they only put the gas and go away -- they have done nothing to correct the reason why it is leaking out in the first place. This year after I got very angry about the problem, they finally told me that a valve needed to be replaced. They should have recognised this in the first year itself and got it changed. Instead they have waited until the warranty period is over and they have had a chance to get all these service visits!!!

Dear Sir/Mam, This is to bring to your kind notice that WHIRLPOOL authorized service agents are charging over and above actual prices of the spare products. In my case my Plus sediment filter and pre filter of MES 8.5 litre has been replaced by the authorized technician and he has presented a bill of 200/-rupees plus on the replaced items which is not acceptable at all. The actual prices of the plus sediment filter in WHIRLPOOL webstore itself is 540/- rupees and for pre filter it is 360/- rupees where they have charged me as 650/- and 450/- rupees for them.Receipt of same is attached for your ready references. Also the qualtiy of filter is very poor as these are giving low performance against the manufacturing assurance of 6 month only 2-3 months are usable with these products and then they are getting choked. With this forum I would like to draw the attention of concerned to resolve my issue as this is cheating with the customers and a fit case of arbitration in consumer court. Hoping forward for your kind attention and immediate refund of my rightful money which has been charged over and above the actual prices of the product. Thanks and regards

We Bought 1.5 ton Split AC (SAR18K31C0) which is currently showing an error “EA”. The AC is not at all working. Name:- S N Rao Address:- QTR NO- 4/B, STREET-29, SECTOR-04, BHILAI-490001, CHATISHGARH Kindly rectify at earliest. Waiting for your service Email id of helpdesk is revert back without mail delivery....

Dear Team, We have purchased a new whirlpool washing machine stain wash. We are residing at madipakkam, chennai.Recently due to voltage fluctuation machine stopped indicating low voltage.After that for good voltage also we are again getting the same alarm.Through electrician we have checked and he told us problem is in the board it is not getting reset after good voltage. We have logged case with customer care.Case id is CN[protected] on[protected].Next day engineer from madipakkam customer service visited and took our board for services.After 2 days no response from him.We called him and asked update on[protected].He told part have not received, once part received we will replace it.Today he came and change the board.After that he insisting my wife for cleaning machine which cost Rs.1700.My wife told him that we will confirm.He rudely taken back the replace board and went away. Is this the correct behavior of as whirlpool customer care? still my main problem has not been rectified.

i bought a fridge Whirlpool for Rs 25000/-, Model No. 263 Proton delux Royal, Mirror Black on 3 Jul 14 from Pradeep Radio and TV centre, RK Puram, New Delhi-110022. Frpm day one the fridge has been giving me trouble. The vegetables kept in the fridge gets frozen and after some some gets rotten. I had made several complaint in their call centre number and by send an e-mail. Initially they told me the temperature has not been set. but subsequently they told me the thermostat is faulty and requires change. they came and changed it but still the situation remains the same. whenever i call the centre they send some unprofessional mechanic who is not able to rectify the fault. on top of it a flow of calls while in my work place starts coming from various offices of Whirlpool whether my complaint has been attended to. I am still getting 8-10 calls per day enquiring about my fridge but they have repaired or replaced the defective fridge. Complaint No. DL [protected] dated 8 Dec 2014. I therfore request that my fridge may be replaced or my money returned to me.