Whirlpool India Complaints & Reviews

Fed up with Whirlpool service ,Its been more than 3 months of struggling to get their Noida Service center to get my Double Door fridge fully functional . But they are unable to resolve the problems , There are out of spare parts of their own fridges which are under warranty for months (while the parts are available in the market) Latest they took my running fridge (which was not cooling optimally to their service center in Noida, firstly they were supposed to return after checking for a gas leak within 2 days but after rigorous follow up for 6 days the fridge is delivered back in a non working condition. Each technician claims a different problem but no one has been able to solve it
Harveen Bedi
4313248

Dear Sir/Ma'am

I had purchased a Whirlpool double door refrigerator, model Whirlpool FF Refrigerator 340 L Iceberg Dix Steel in the year 2007, ( bill no. 05R02675 dated 01/11/2007) from Lotus Electronic Supermarket.

It was working well in the beginning but on complaining that the cooling is not proper we got a reply from the company that the Thermostat needs to be changed, it was changed but the problem continued .

Water also started leaking from the place where the deodorizer is fitted.
Since the warranty period was gone we were told that every time a complaint will be lodged and you will have to pay the service charge
This time the engineer told that the Relay to the LP needs to be changed.Home service charges were also added along with the dryer and the service charges.
Still the problem was not solved and the senior engineer was also called, but could not trace the problem of leaking water which was making my fridge wet and things rotten. The reason told was that it was a technical fault.
Every time a new engineer was sent and the service charge was demanded but my problem remains the same.
Twice even after complaining when I refused to pay for the service charges the company people were very adamant and refused to send their engineer.
The water leakage problem still persists and there is no solution to my grievance.
On demanding for a new piece they did not respond.
I have not been satisfied with the piece right from the beginning but the company did nit pay any heed to the complaint and also did not respond to our mails sent to the company directly
I want a solution to my problem. Please do the needful as soon as possible ,I am tired of the follow up.

I have purchased a Whirlpool Six Sense Refrigerator on 17.04.2009 from Kalinga Sales, Bhagalpur(Bihar).

Just after few days (20 days) refrigerator stopped cooling. After many days the local repair center had taken refrigerator for repair and almost after 15 days they had returned it on May'09, the repair number was 737 CN dated 22.05.2009. Again after 10 months in the month of March'10 the refrigerator stopped cooling. I had made complaint on 15.03.10 to the Patna(Bihar) office and they had allotted me one complaint no. PTO[protected]. But nobody has taken any care of this complaint. Again I talked to Patna office 26.03.2010, simply they had allotted another complaint no. PTO[protected]. After hectic effort the local center have taken the refrigerator on 27.03.2010 for repair. Till today they have not returned the refrigerator.

I have been having regular followups through email and telephone with the Patna Center and even with Gurgaon Corporate Office. I have the details of all the mail and telephone with me and I'll make it available anytime. It's been almost 2 and a half years and there is no response from the Whirlpool side and the fridge is still with them.

I'm utter frustrated and have passed three summers with all the mental harassment of having purchased it for 17000 Rupees which is a big amount for me.

Someone please help!!

Dr. Rajeshwar Prasad
Prof. in Bhagalpur College of Engg.
Bhagalpur.

Dear Executive

Its been really long time since i m facing a problem in my whirlpool Fridge model 310L Professional Bought from Lotus Electronics Super Market Indore situated at Sapna Sangeeta.My Fridge is not defrosting and water is leaked all over my floor its overflowing tray every 4 th day , I have registered complaint more then 3 times and made around 20 calls there technician has visited my home 3 times but no solution has been provided it might be a manufacturing defect of whirlpool its still under warranty and i am having problem since last 2 months my fridge is not defrosting (thought its a auto defrost ).The water is leaking all over place almost every 4 the day on my floors its really very frustrating after calling so many times and registering complaints my problem has not been solved by either LOTUS Electronic Showroom or Whirlpool service or sales at indore madhya pradesh India.I hope i get justice and either Lotus or Whirlpool will show some concern and take actions its really been long time since i m following Lotus Electronics.I hope a great support from consumer court i hope i get justice.

With regards
Rahul Satwaskar Mobile No. [protected]

dear sir,on behalf of a service call from whirlpool i gave appointment to n executive of the company mr Sandip([protected]) to visit my freez.He took amount and some documents and commited to settle all the problems of freez in that evening only.it become one week he as not deliverd his servicing neither picked m phone.my phone n is [protected]..please do the needfull earlest.Mihir kr mishra

Name : Samik Roy Chowdhury
Contact: [protected]

Hi,

I have a whirlpool microwave oven that i had given to Classic Service Centre in Bhopal an authorised service centre for whirlpool. Its been more than 70 days today and i am yet to receive my oven.

I called up this service centre atleast 30 times in the last 2 months and failed to get an answer.

I called up a gentleman named Amjad Khan from Whirlpool he is also not responding to my complaint.. now he is disconnecting my call and never answers.

I called up the customer care atleast five times and was disconnected four times.

I feel that today after purchasing this product i have committed a suicidal mistake.

I don't know where to go and whom to contact with..

My name is Rakesh Shah. Our Whirlpool washing machine was damaged while replacing the inlet valve by the Service Technician from Whirlpool and as a result the timer was burnt. The Company has failed to provide the timer and has been harassing us since August 03. Their Call Centre and the persons with whom we have been ale to talk do not allow us to escalate our complaint to a higher level by not providing the addresses/ phone nos./ names of the senior persons responsible for service. They are also not refunding the money that their man took for the part when he burned the other part and rendered the machien unusable. This means we have to junk the machine and buy another which is a huge loss to us. Whirlpool is insensitive to our problem and their staff is uncooperative as well as cheating us by fitting used parts as new.
I can be reached on [protected]@hotmail.com and [protected]

d/sir,
i purchased stablizer on date 02.05.06 with seven year warrenty.but there is some problem in stablizer.but service center incharge not agree to include warranty. he said that service and other chargewill be paid by me.and warranty will be expire on date 02.05.2013.pl. solve my complaint.early as possible.detail of stablizer given below.
whirlpool duro max, m-lx 1304, s[protected]
deeler-m.k. electronics, kosi-...

Hi,

Whirlpool Complaint Number : CO[protected]

I have bought a Whirlpool ‘Master Mind 250 Deluxe 5 star 12276 (DUET MEROON)’ refrigerator on May 2011 from QRS Trivandrum.

It got delivered on 22nd May 2011 and from the beginning it had problems. It was not cooling, refrigerator door was not closing properly and the chiller tray below freezer compartment was broken.

Service technician (Mr. Vishnu) visited on 26th May 2011 and changed 2 parts and the refrigerator started cooling. He took the request to change the door and chiller but till date it is not replaced.

It’s been three months and no one really responds to my call properly and assures each time that they will call back which never happened.

Please resolve this issue immediately or take back this defective refrigerator and give my money back so that I can buy a GOOD BRAND refrigerator.

Thanks,
Geo

I have purchased a Whirlpool washing machine Model White Magic on 19/12/2008, Model No. 11306 Whitemagic , Serial No. INFO84100666. I have extended the warranty of the machine from SERCO BPO Pvt. Ltd, Naraina, Delhi on 16/08/2009 for two years (upto 19/12/2012) against their Bill No.3667.

I have lodged a complaint No. GB[protected] on helpdesk a few days ago that the control panel (POWER ON BUTTON) of the machine is not working properly. Helpdesk personnel had shifted our complaint to Parihar Enterprises, Indirapuram, but till date they are not been able to rectify the problem and even not giving any positive response to us. The technicians from Parihar Enterprises are only interested in selling their products only, First they asked us to buy water filter for washing machine for Rs.1800.00 and then they asked us to buy cleaning solvent pouches from them. We purchased those things in sake that our problem will be rectified but they are not even responding our phone calls.

Kindly look in to the matter and tell us weather our machine will be rectified or not, if not we should proceed further to buy other washing machine from some other company.

Sunil Kohli
Ph. [protected], [protected]
Flat No. 3A123, G.C. Grand,
Plot No. 2C, Vaibhav Khand,
Indirapuram, Ghaziabad.

To the managing Director
Whirlpool


Dear sir,

we have purchase new WHIRLPOOL 200l (brand name Fusion, model no. 11822)refregerator from GV AUDIOVISIONN PRIVATE LIMITED,ERODE on dated 09.06.2010.since that we have many problems with the cooling and ice forming. For the fist week of purchase itself it’s over cooled and I compliant to shop about by problem and service person checked the refrigerator, its normal no Problem because of the climate, it’s over cooled, leve it as itself .it will be normal.
Then sixth month another problem is started, now it not getting cooled. I compliant to the shop, service person Mr. Arul Prakasam attends the compliant and he told there some block in the freezer and they changed the freezer and cleaned the tubes and then filled the gas.
Then ninenth months I got the same problem and I complained and they correct the problem with the same method.. now its 1 yr two months the same problem is continuing ,for every 3 month I am facing the same problem,I have complaint to the costemer care but still now nobody
attend my compliant.

And I know very well,the problem cannot be retified permantely,they have tried for two times,its failed.eventhough It is corrected ,it will work only for next three months.
I already ask for the replacement,but they told we will correct the problem,and we r sure,the problem will not occurs in future days,if it occurred,then we will replace the fridge.but
now nothing happened,nobody attending my compliant.

Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .

You are requestd to look into it and take needful action in the intrest of cutomers satisfaction and your goodwill, otherwise i will be complled to take shellter of court for deciving & befooling me and early reply is awaited.

with thanks,
Menaka Jayamurugan,
mobile : [protected].

sir, I purchase a whirlpool 260 lit refrigerator from value plus shop,merabai road lucknow on 21july 2011.one front leg of the refrigerator was fully damaged.I complain to the shop several time that he will change it but he always turn their deaf ear by saying that,we are talking to the company even whirlpool engineer gave their that this rejected fridge.if you could able to do some thing to solve my prob I shall be always thankful to you: vijay shukla [protected]

A Proton elite 480 L (A whirlpool product) refrigerator was purchased on 08/02/2011. After using the product for 6 months it developed non - cooling problem for which I was advised to purchase a glyde which would create a slope and this would rectify the existing problem as well as for future this would not hamper the compressor in the long run and the gas would remain intact for a long time.
After installing the glyde the same problem the cropped up within a week and another technician visited who replaced the fuse in the refrigerator said this would rectify the problem and glyde was not the only solution to the problem, for which I requested the company to make the refund and let the refrigerator be as it was earlier.
For the same I was assured that this would be done at the earliest, but then no response came for another week. On 19/08/2011 again the refrigerator developed the same problem for which I have made repeated complaints (complaint no: DL[protected]) but no one has bothered to get it rectified.
Now I'm not interested in keeping the product with me and would like to get the replacement done for the same as now there seems to be a major problem and any changes in the original configuration within few months of purchase would hamper the products service in the long run.
Kindly make arrangement to get my problem rectified at the earliest and the replacement for the product be done.
Awaiting an early reply.

Ramesh Chander Khanna
D - 80, II Floor, Multan Nagar,
New Delhi - 110056
[protected]

Date: August 16, 2011


Sub.: Repairing of Split AC

Dear Sir,

I have purchased a 1.5 ton split AC from your authorized dealer M/s Sawlani Trader, Bhilai on 07.05.2007. Since the purchase of AC, it was working very well. On dtd.22.02.2010 I have taken the AMC of AC from your authorized service center M/s Carridor vide Application cum receipt no. HG02/252880. for 24 months.

The first service done by your technician immediately after the AMC and after that the AC was working very well. When the next servicing done during summer,after that it started the problem (cut off on reaching a specific grade). Since that I am suffering from this problem. In the night even set the cooling at 26 degree cooling reached at the lower point and in the sleeping we are facing heavy cooling and effect on the body (pain).

I have complains it since last one year but your technician is visiting many times but not resolved the problem even that changed the censor, PCB and many other parts. It seems that your technicians are doing experiment on my AC since last one year. Some of the complain nos. are RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected] ETC.

In view of above, pleas note I and my family is suffering from the negligency of your representative since more than one year. You are requested to look into the matter as most urgent and do the needful for early repairing of my AC.

Awaiitng your positive reply inthis regard at earliest possible.

Thanking You
Your’s Faithfully,


(Manish Mehta)
Qtr.No.14C, Avenue-B, Sector-2
Bhilai-490001
Chhatisgarh
Mobile-[protected]

No.11305 bought 15/01/2009 covered by the maint scheme exp. 14/1/2013 had problem that was surveyed by service technition..Raju who confirmed the cc board need to be replaced damaged due to fluctuation of voltage.Which was done a was advise to purchase a stabilizer. Raju came along with high/low voltage cut out which I explained to him was not a stabilizer. Try it, I agrred and fount it of no use at all,it just cuts off the machine total. For the past ten days I have been asking him to supply me with a proper stabilizer and take back the High./low unit.
Action I request be taken asap. Thank you

I lodge the complaint regarding defects in my washing machine on dated[protected] at your head office which was transferred and registered as complaint No.[protected] afterwords I got SMS from your customer care that my complaint had been rectified, but actually it was not so. After frequent delibration with your customer care service Engineer from Whirlpool Centre at Parwanoo visited my residence on[protected] replace its torque Motor and machine started functioning normally (At no load). A sum of rupees one thousand was paid against proper receipt but when known[protected] the machine was being put in use for washing of cloths, with in ten minutes it started giving abnormal sound & was immediately put off. Today i.e. on[protected] when your service centre was recontacted it was informed that service Engineer will not be available for another two days.
Can you please get needful done now i.e. after 16 days of registration of my complaint or should I repent my decision to go for Whirl pool Product ?

Dear Sir,

We have a Front loading washing maching of Whirlpool (sensation Neo). We have purchased the three years ago. Now the water leaking from the front door. We have called the dealer technician to check the machine. He informed that there is problem of Gasket in the front door. So he will replace the same. Now we have called them so many times but they are saying that they don't have the parts So they are unable to do anything.
We are facing very much problem while washing the clothes as the water comes out from the machines and makes the floor vey slippery.even my small kid fell down many times. as the dealer is unable to do anything or even they don't response to our call so we are writing to you for the action.
Photos are also attached for your reference.
Expecting your response from the same.


Sandeep Verma
Phone number:- [protected]

Hi

I have registered a complaint to Whirlpool on 29th July (Friday) for my front loading washing was not working. The technician visited on Sunday after making a follow up - on his arrival he quickly did a check and said that the front panel is faulty and he would need to go back and get the part before he can correct the machine.

Since then we have been calling custeomer care and all we get is the following response:

- Sir we will send an urgent follow up and some one will get back to you. But ofcourse no one calls.
- I have so far made atleast 10 calls to customer care with the same answer and no work done
- After a few calls and heated exchange of words they gave me the number of agency "Quik Service" and on calling them they said part is pending and we will call back no one ofcourse called back
- Now after 15 days they are still not sure if the part will come and if they will ever correct my machine

All I want to highlight here is that we have not had a good experience with Whirlpool service and will not recommend anyone to buy these products from Whirlpool.

Hopefully on reading this (if they do) whirlpool will do better than what they done so far to correct my machine.

Thanks
Vikram
[protected]

defective product delievery
I ,Ved Prakash Garg having Address H. No. 292,Sector 19 Faridabad purchased a whirlpool direct cool Refrigerator 310 liters on dated 26th July 2011 from whirlpool’s authorized dealer M/s Ashoka International Sector 16 Faridabad.But I get delivered a defective piece as door of the refrigerator does not close properly. After making many complaints in whirlpool India having SR NO HR[protected] SATISFACTORY CODE 726,I Got no response from company side and they self close the complaint. I again Lodge a complaint having SR no HR[protected] Having Satisfactory code 769 and they gave me a solution to just change the door. Why I get the door changed as company delivered me a defective product and compensates me by just repairing it. I paid for a fresh and new product and I want to get replace it with a new one. Kindly help me in this concern. Beware of such companies

We have purchased a double door refrigerator last year. Since the date of purchase we have faced a lot of problems due to the fridge. We have reported the issue several times at the customer care. And every time an engineer visits our premises and gets the issue rectified. The problem again occurs after a few days. Till now we have registered the complaint approx 9 times in less than a year. The fridge is not cooling, is very noisy, now the outer body is also deforming. The latest Complaint numbers are PT[protected], PT[protected], PT[protected]. We have been paying them the service charges everytime. We are fed up with the customer services and are left with no other option than taking this case to consumer forum. We regret our decision of taking a whirlpool product.