Whirlpool India Complaints & Reviews

hi i'm SANDEEP KHARVI from gangolli.... pls conatct [protected] ...it is to notice you that v have purchased a refrigerator of the comapany whirlpool(genius) thruogh installment.. after 2-3months of buying the produc's clour started to get fade. apart from that door won't shut properly. few servicemen from the comapany have come and checked it. but,they told that they could not help. even that broker also stay away from this issue. though v have the product guarante of a year,cant help ourselves...

purchased fridge on 23-02-12, worked only for a week. now not working since 2nd march 2012. complaint registered with whirlpool customer care on 3-3-12 and their complaint booked no.isBG[protected]. calling daily customer care,but not a single person has come to service the fridge.

hence i request you kindly to look into this matter and do the needful to me.

thanks.
santhosh.

I have a whirlpool refrigerator, model no 6081 and serial no INA[protected]. The cooling in the fridge had stopped two weeks back. The PCB required to be replaced and that was done. Previously 2 years back also I had to install a new PCB.
Today, we purchased a new stabilizer and on connecting it, the green and red bulbs on the panel---fast forward ice and alarm reset bulbs started beeping and a non-stop music started playing. I've had to put off the fridge.

When the PCB was replaced on 14th February, though the cooling process had started, the fridge was not functioning as a frost-free fridge. Icicles were being formed in the freezer and moisture was present in everything in the fridge. On complaining again, the service engineer was not able to do a satisfactory job and today, this new problem.

My fridge was purchased in May 2004 but has caused a lot problem. I need a proper solution.
I hope something worthwhile will be done and my faith in whirlpool will be restored.

I was a regular customer of Star CJ and had ordered a Whirlpool Magicook Microwave Oven for Rs.6990/- vide order No. [protected] through Cash on Delivery mode . Docket no.[protected] was delivered vide invoice no. U[protected] dated 16.11.2011 but there were only free gift and Oven was not in the box. Matter was immediately brought to the notice of Star cj and courier and we have got this matter written on bill itself by courier delivery boy.I talked to Star CJ several times. I talked to their representatives namely Bhavna, Rohini and Robin who was Senior Floor Manager and they always assured that they
are investigating the matter and goods will be delivered at earliest. I also mailed to [protected]@starcj.com but they did not responded. Goods are still undelivered. They are neither returning money nor giving me the goods.

To whomsoever it may concern,

Reference No: 518
Date:[protected]
Product registered under the name of: Rajni Dixit
Add: 677 pocket 5 mayur vihar phase 1, New Delhi 110091.

Complaint: Our complaint made to the the customer service of whirlpool has still not be attended after constant reminders. had registered the complaint on 18th feb 2012,and ever since then we have had no revert from the concerned department.
please act immediately under intimation to P.N Dixit(phn: [protected])

RESPECTED SIR,

Myself K.Devaraj a Bank official. Recently i have purchased a washing machine of model no.12202 on 29 of January from the shop named NEXT RETAIL SHOP, Hassan ( bill no. [protected]).i have a problem with regarding the information of correct cost of the product. And the major problem is that the shop men are not coming to the customer house to guide about the usage and not at all giving the information of how to install the machine. since we are using for the first time we dont have the idea at all. We have contacted the shop people many a time. But they are answering very rudely without concerning about the customer. I dont know that is this the way retailer react to the customer? i need to move this complaint to the consumer court. But before that iam just informing you about the problem.
thanking you
K.DEVARAJ

I Have given my micro oven to Trichirapalli Binnacle Engg of Whirlpool , But we are not able to get the material back in time . They said the material to be replaced is not received from Whirlpool India Limited, So please rectify my complaint .
Service Card No:1594, We have purchased the material From Ratna Stores, Trichy

This is Madhu, I am using Whirlpool proton elite 6th sense model fridge

I have gave complaint on 8th Jan, 2012. My 6th sense elight panel got damaged.

They assigned one engineer he came and verified and he took elight panel.

After that he didn't responding my calls.

I registered complaing twice in whirlpool customer care center, they said will resolve your issue in 2 hours.

If I call engineer, he is not picking up my call, if I call from another number he is picking up the call.

His name is Sarvanan R. and his number is [protected].

Please help me wht needs to be done to get resolve this issue.

Now everything is freezing and becoming ICE.

One automatic washing machine was purchased on 02.05.2011 from Great Eastern Shop, situated at Salkia, Howrah, due to water leakage problem in washing machine I complain to your toll free no. [protected] on 12.12.2011, 13.12.2011 & 14.12.2011 and my complain No. KL[protected] . Machine was picked up for repairing on 15.12.2011 and deliver after repairing on 26.12.2011.

Again complain was lodge on 02.01.2012 vide complain no. KL[protected] for falling down the washer, Nuts & Spring and machine was jumped near about half meter from own place. We all are afraid and power was switch off immediately. Mr. Parimal Biswas engineer came for repair on 03.01.2012 and says that Tub Rod was wrongly fitted and they repair the same.

Again 3rd complain was lodge on 07.01.2012 vide complain no. KL[protected] & KL [protected] for falling water and sound from the washing machine. Futher it was repair.

Again 4th complain was lodge on 22.01.2012 vide complain no. KL[protected] for falling water and Mr. Sandip Sadukhan engineer has came for repairing and they say some parts will be change. But no one came for repairing after that. Again I called to Mr. Gautam Mukherjee Head of Howrah North on 31.01.2012 i.e today for change of washing machine on his mobile No. [protected] because from last 2 months I am facing lots of problem and no one interested to remove such problem and Mr. Gautam Mukherjee out rightly said I can’t do any thing in this case. Further I asked to Mr. Mukherjee to give me your senior’s no. So I can explain my problem but they says I am boss and no one is senior to me.

Therefore its my request to solve the problem


Regards


Hari PrasadAgarwal
[protected]

Sir
refer call no BG[protected], satisfaction code 960 dt 28/01/2012,this call is attended by Hosur Service centre,Tamilnadu.(Though this service call pertains to bangalore but attended by hosur service centre)
Complaint with unit was Water was not flowing into the machine with full pressure,
Technician has attended to the complaint and informed that due to salt formation in the valve water force is reduced and states that problem has been rectified.(We need to confirm the performance part of the machine).
Finally tech informs that the inlet hose is broken and needs replacement and would cost around Rs 400/-.He is also putting the blame that we the customers have broken the hose,
( we are using the machine from last 1 yr and fully aware how to use the machine and fully aware that if inlet hose is broken the water should fall outside the machine )
We are also annoyed that he is recommended for sealing the inlet hose with M seal.
We take this improper handling of machine/accessories from technician's very seriously and loosing confidence on the quality of whirlpool service.
We request the management to take up the matter seriously and advice the service technician not to trouble the customer with such blame.
And also request the management to provide the new hose pipe free of cost
Awaiting a favourable reply on priority.
Regards
Prakash kumar
[protected]

I want to voice my frustration and dissatisfaction at the kind of customer support I’ve being meted out by the Whirlpool support desk. I have a WhiteMagic 650h (Automatic) washing machine which I bought in March-2011 at Pune from Croma Retail Stores (Tata group). For the last 6 weeks, the heating function in the machine is not working and we have lodged complaints with their local Pune customer support system thrice. Over the past few weeks, some service persons have come over and reported multiple issues from PCB to heater to thermostat. Many attempts have been made to rectify but all of the people visiting are completely unskilled, incompetent and totally incapable of any diagnosis and repair. There have been multiple commitments and deadlines for a repair given to me and some of them have even told me that it's beyond repair and the only possible solution for me would be a new replacement machine. About 3 weeks back, i reached out to Whirlpool's Gurgaon care centre and have been interacting with Abhishek Verma and Vikram Singh. They too have been making commitments of resolving my issue, not one commitment has been met. In fact, after these many attempts, the service folks have managed to damage the machine even more and now it's not starting any wash cycle and completely useless. I must have made a 1000 phone calls but to no avail. I don't know how to get this matter to higher levels within their organization and get a resolution for me. As I've been asked, I've even provided them with my purchase receipts etc. but no progress made yet. It's the worst possible equipment and customer experience I've had in my life and would never recommend any Whirlpool appliance to anyone.

Ref: Req No HR[protected]
Whirlpool hands out satisfaction code, but then does not even follow-up.

I booked a service request for my refigerator. This is second time in less than 2 months. I am not very happy with behaviour and response of the technician from Whirlpool. Further the technician is not picking up phone on follow-up although called 3 times reagrdaing replacement part.
Next day I receive a SMS saying service request closed with "Customer refusing to Pay". They did not even bother to enquire with me. So what is the use of satisfaction code they give when they would not follow-up about what really happened.
Next day i sent a mail to whirlpool helpdesk, on which they first reopened the issue and then just as curtly send an SMS saying request is closed and if you are happy inform other and i[censored]nhappy call us ( which by the way is very difficult to reach) .
I would rather inform others about my unhappy experience.

The way the whirlpool is handling service by outsourcing has really spoiled things for the customers, because there is bad service if any.
Previously I had issue with AMC renewal for washing machine. Lately the split AC installtaion is so bad that I might have to get it done again. The people they send to install are not given even adequate training. Something for the Whirlpool Gurgaon service head to ponder.

I would like to escalate this to the service head of Whirlpool appliavces in North India.
Also I would like to highlight to others - don't bother with whirlpool with such bad after-sales service. Also would recommend do not renew AMC as it is just their way of fleecing your money. When you really need service in later yeras they will not be there.

An advice to Whirlpool, if you are really listening, why not have a comprehensive home plan covering multiple equipment and of course provide service by properly trained polite staff. And first of all follow-up when you do not get the satisfaction code back. Why do you expect me to pay visit charge when you do not provide adequate service and no repair done on equipment.

we ve bought One Airconditioner whirlpool/1.0ton chrome coral red -12687-5star From QRS .M.G.Road on 9th Jan 2012,second day itself From Ac very big noise coming and shut down.we informed both Qrs and whirlpool service centre Ravipuram and mechanics came and tried to repair and again and again same problem ,so we are waiting till 10th day for functioning of Airconditioner .which is not happening . we ve requested for replacemnt company and company is not responding they are sending mechanics saying we will change the bush,motor etc.....This is apparently regretfull to note that customer after taking home a whirlpool product and if not functioning company is not taking any action to replace the unit .pls do the neddful at the earliesr to replace the unit at the earliest.Invoice No[protected],cust code 000105

your washing machine super wash spin 621 was very poor .There was hole in washing machine at backside .There water leek ,we faced many problem by this thing .so please change the washing machine .We have all ready complaint three time then when you are not change our washing machine then we complaint of your in costumer court .so,please replacement our washing machine quickly .We are give you three days to replacement our washing machine.
From-UDAY SINGH
our email id- [protected]@Gmail.com
our mobile no.- [protected]

I have purchased one Whirlpool - Splash model washing machine in June 2011 and one year warranty is available. On 4.1.2012, I made a complaint ( Abnormal Noise ) to the customer care and was given a number CN [protected] and informed that the service personnel will contact me over phone and in person. One person contacted me on the same day and informed that some parts to be changed and will take the machine to their place and charge Rs.650/- ( Rs.400 for the parts and Rs.250 for service charge) for the same. But only on 9.1.2012 they took the machine from my house with a promise to return the same on the next day. As there was no response from them till 13.1.2012, I have contacted the Customer care over phone and also visited the service center in person. The people present in that premise has promised to deliver the machine on 14.1.2012. But nothing happened. Again on 17.1.2012, I made a phone call to the Customer Care Section in their number[protected] and a lady who handled my phone has promised to look into the matter and escalate the matter to her superior. When I contacted the service center in Tiruchi on 17.1.2012, they have promised to deliver the machine on 17.1.2012 itself or on 18.1.2012.

I don't understand why this company is doing this to the customers. Unfortunately I have already purchased one refrigerator also from them. The service is very poor and the response is worst. So far no body from the company has contacted me over phone as promised by the customer care people and the machine also not delivered to me.

I am terribly disappointed and this type of poor service ( No Service ) provided by a so called reputed company is not acceptable. I brought this to the forum because people must know the real fact about big companies like Whirlpool. I also planned to take up the matter with Consumer Court.

T.Anbumani

I have purchased whirlpool washing machine on 25 Dec 2011, the details of which are as under :

Make : Superwash - XL A-72h
Model no. : 11820
Capacity : 7.2 kg
Color : Wine Red
Sr. No. : INB[protected]

The machine was purchased from Ajit Electricals, shop No.60/21-60/22, Gwalior Road, Sadar bazar, Agra.
The HOT WASH system was not working in the machine. Since 26 Dec 2011, I am continously complaining about to the dealer and whirlpool local customer care centre. Company's local UNTRAINED technicians visited our place 4 times, out of which, 2 times they stayed for more than 2 hrs to check the machine, but they failed in getting the solution.The dealer and whirlpool local customer care centre both are now silent. They are not giving any positive response. The dealer is not agree to replace/change the machine.

I am very dissapointed by the company and its service. They seriously dont deserve to write "INDIA'S NO.1 HOME APPLIANCES COMPANY" as its tag line, because the truth is here. This is my first experience with whirlpool and its disgusting.

Still I am expecting that my machine will be replaced by the dealer on company's advice.

Washing machine whirpool white magi S65 Mode : 7234 Sl.no :IN BO 72007284
Date of purchase : 26.05.2007
1 st complaint : 11.05.2009 : replacement of Feathertouch key board
2nd complaint : 05.06.2009 : replacement of main PCB
3rd complaint : 21.07.2009 : replacement of main PCB
4th complaint : 20.11.2010 : replacement of main PCB
5th complaint : 01.01.2012 : machine dead and declared by service engineer to replace the Main PCB

Main PCB cost : around 3200 INR+ service charge.



WHIRLPOOL QUALITY
Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
Globally, Whirlpool Corporation manufactures products using principles of lean manufacturing and operational excellence to ensure continuous improvement of processes and to produce products that meet the company's high-quality standards.
At Whirlpool, there is a constant focus on seeking out new and unique ways to improve the function, performance and sustainability of our products.

The ring of promise circling the Whirlpool Corporation logo denotes the company's commitment to quality.

Till now nobody is not investigating about the frequent failure of Main PCB. for manufacturing defect or quality control defect or purposly sales promotion of Main PCB's.

Please clarify where your quality policy works.

Thanks

S.Shajahan

[protected]@rediffmail.com

Respected sir,
I have whirlpool refrigerator 285ltr.my door end cap bottom is breaked since last 3 months,i have asked to the service center to arrange me the cap.but i yet i have didnot get satisfied answer from the service center.i am facing lot of problem,i am suffered from headache, BLOOD PRESURE PROBLEM for last two months .plaese solve my problem as soon as possible. please aarnge me my refrigerator END CAP RC BOTTOM .(part code no.A208048).please solve my problem...as soon as possible.if the problem is not solved within 10 days.i have to go consumer court for this
problem...this my 4th mail to whirpool india ltd.
"thank you"


MODEL NO.- 1926 . 285 LTR.
Premium NEPTUNE BLUE.

(AKHIL VERMA)
ANAND AISHWARYA APARTMENT
CIVIL LINES,KANPUR.
MOB-[protected]

we bought the whirlpool refrigerator in 2009,with in 2 years we had several compliant in that fridge, and we contact service center to get the permanent solution, but problem not cleared,they are concentrating only to get money from us.up-to now we spend 2000/- rupees but we hadn't get the permanent solution and they don't give responsibilities for us.we send these details to u because we believe u people to give us a permanent solution for this.we highly disappointed by those service centers

Dear Sir/Madam,

Good day to you. My name is Karthick Muthaiyan and I own a Whirlpool water purifier (Pura fresh Elite RO) purchased on 25/10/2008.

I used to change the filters involved as per catalog. The service engineers are charging more than what the actual rate of the filters .

For e.g:
Actual Rate Rate chargerd by ServiceEngg
Pre filter : 300 350
Pre carbon filter : 400 490
Plus sediment filter : 410 490

I confirmed the actual price with the customer care (complaint no : 54384) .

This is a serious crime of over charging consumers and the magnitude of the crime may be widespread. I do have bills of me being overcharged
during different periods. Is it possible to take action against Whirlpool , since the compliant was registered to Whirlpool customer care and the
engineers come their service partners.

Thanks & Regards,
Karthick Muthaiyan
[protected]@yahoo.co.in