Whirlpool India Complaints & Reviews

We purchased whirlpool semi automatic washing machine on July 3, 2011 for Rs 7700 from Kapila Electronics, Janakpuri , New Delhi.
Details :
Sr no : INB[protected]
machine model : 11818 WPL W/M SUPERWASH XL 1-72S
Inovoice number : 5010

Within 5 months o[censored]se,washing machine gave trouble. On pressing the slider to move water towards the spin tub, the entire water would come flowing into the wash tub and not spin tub as desired .Spoke to Whirlpool India's helpline on Dec 18, 2011 who provided ref no: DL[protected] for complaint login .The service engineer Mr Pawan Kumar visited our home at 12.30pm on Dec 19 and opened the washing machine internal panel and said the entire part needed to be replaced as it was broken and said it would cost Rs 1460 for the repair (the internal switch within the wash tub which is used to divert water flow to and fro between wash tub and spin tub got broken). When we objected stating that not even 1 year had passed since purchase he said that plastic parts were not covered in the warranty. Spoke to Helpline again on Dec 19, 2011 they declined to waive off Rs 1500 and instead provided Delhi area number : 66179999 for Mr Manoj. He incidentally never bothers to pick the call.

Our Videocon washing machine worked well for 12 years without any complaint but surprisingly Whirlpool washing machine gave up in 5 months.
I think they already know that these plastic parts are susceptible to easy breakage and have thus not covered them in the warranty.Whirlpool could have simply placed a rotating knob on the main panel to allow diversion of water instead of this small sensitive part which is so susceptible to breakage . Do not buy Whirlpool machines at any cost , they only cause headache . Whirlpool India I hope you are listening !!! Please repair

Regards
C U Mathews

I purchased whirlpool master mind refrigerator of double door of 250 liters from Pradeep Radio and TV Centre Mohan Singh Market Sector 1, R.K.Puram New Delhi on 12.02.2011. Since 18.12.2011 there is no cooling and the it is running non stop, I had complained in your customer care centre and one of your Technician visited on the same day and said the problem is due to gas leakage and on 19.12.2011 the same was filled by your technician and was told that the the problem will be solved after two hours. Even after a lapse of 5 hours the problem still existing. Again I have lodged a complaint and the request No. is DL[protected]. I kindly request you to kindly send a senior technician and get my problem solved as early as possible.

We have been badly cheated by Whirlpool Appliances India and intend to move the consumer court in case the company fails to refund our complete purchase amount of Rs 22,500 for fully automatic washing machine model 360 degree bloom wash graphite (code 12634), purchased on 8th October 2011 from Better Deals, Janakpuri.

The sequence of events is as follows:

1. Machine was bought on 8.10.11. While demonstration on 15.10.11, the engineer informed us that the machine is defective as its sensors were not working properly. (Service request no. DL [protected], DL [protected], DL [protected])

2. Machine was replaced for the 1st time on 3.11.11 (scan attached)

3. On 9.11.11, we were informed that the bellaue valve was defective and had to be replaced. We were charged Rs. 500/- for replacement and the part was replaced on 9.11.11 itself. (scan attached)

4. On 21.11.11, we were informed that the inlet valve was defective and had to be replaced. (scan attached)

5. Machine was replaced for the 2nd time on 22.11.11 (scan attached)

6. The replaced machine was an old/ used piece and had an internal defect. The engineer took the request for replacing the machine. (scan attached) (DL [protected], DL [protected], DL [protected])

7. Machine was replaced for the 3rd time on 6.12.11 (scan attached)

8. This time, the replaced machine was a broken piece where the dispenser lock and box were defected.

9. Machine was replaced for the 4th time on 11.12.11. The engineer has not visited till date to examine the same.


We are fed up with Whirlpool's antics of replacing our newly purchased machine with old, defected ones. After 4 replacements and endless complaints to customer care numbers, we are left with no time or patience to keep up with Whirlpool's complete lack of credibility and service.

We have been badly cheated by the company and demand a complete refund of our money.

i purchased the proton series whirlpool refrigerator (330 lt.) on 15jan,2011. later on, i found that there is some manufacturing fault. so, i complaint for that in customer care. the company's engineer visited at my home and asked to make a draft in the favour of whirlpool of india limited of rs. 500.00 and you'll get the new fresh
piece. i gave the same draft received from nisha jain on sep.5,2011 to the branch office in rohini sector-2, delhi-110085.
the company dispatched the refrigerator twice from their badarpur office and each time i got the dented piece. also, there were some scratches on the door and some rubbing difference was also there
in the paint.
i send the same complaint three times via email to the whirlpool of india. but sill, no action has been taken till yet.
so, i am requesting you to please dispatch the fresh new piece as soon as possible.

the serial no. of my old refrigerator is [protected].

please complete my complaint as soon as possible.

my address is G-30/214-215, Sector-3, Rohini, New Delhi. DELHI-110085

and my contact nos. are [protected],[protected],[protected]

I bought a Whirlpool refrigerator Model Genius 180 Ltr. No.INC[protected] on dated 13.06.2011 from Sajni Putrah, K.E.M.Road, Bikaner Invoice No.10996. At the time of purchases water trey of this model broken, I complaint in this regarding in July'11 but problem not solve as on date. So, please request you to resolve/change water trey my problem.

Respected Sir,

These is to inform you that i have been using whirlpool refrigerators since long time but as I brought whirlpool refrigerator professional model 310 ltr with 6 sense around 12 months but the vegetable box has been broken and I also inquired about these product to Jagir Enterprise, Mithapur, Dist. Jamangar. Tal :- Dwarka several times but till today I have not received the box. so what should I do ? . I had brought these product from Jagir Enterprise.

Waiting for your positive reply. My mobile number is [protected] Ashish Mehta from mithapur.

Dear Sir


in reference to the below mail, Till now it did not got resolved.

Appreciate your support in helping me in this regard.

Thanks

Srikanth Alladi

[protected]




[protected][protected][protected][protected]

From: SrikanthGmail [mailto:srikanth.[protected]@gmail.com]
Sent: 17 October 2011 11:44
To: '[protected]@whirlpool.com'
Subject: Regarding the Service Complaint No HD[protected] dated 26th Aug 2011



Dear Sir



Good Morning!



I have taken one Whirlpool Proton Refrigirator in the month of Nov 2010 before Diwali.



Led Bulb in the Defreez Zone is not working since two months.



I have raised a Service Complaint No HD[protected] dated 26th Aug 2011.



Till date my problem is not rectified and resolved. When contacted to customer care 60008558 they are saying the complaint is still open and they are not able to resolve the problem due to shortage of the spare part.



Appreciate your support in this regard as I believe the Warranty of the same will expire in the month of Nov 2011





Thanks

Srikanth Alladi

[protected]

From: CHIRANJIB SAHA
Date: 11/18/2011 12:29:49 PM
To: [protected]@whirlpool.com
Subject: Unco-operation of your staffs



Dear Sir,

On the outset, I would like to inform you that I have purchased a Whirlpool Refrigator(283 D Protton DLX-Vintage Wine) on 31.10.2011 from Great Eastern vide Bill No.-KGFCH NO-1675: APP NO.-4321423. Due to some inconvenient situation from the Great Eastern side, I have received the same on 11.11.2011 evening. The next day, your engineer by the name Mr.Apurba Biswas ([protected]), visited our place for installation. It was in his august presence we have noticed that there is a large body dente on the left side of the refrigator. At once we informed Mr.Biswas and he assured us for a replacement of the same and the same has been intimated on the Service Request Form(SRN NO-007151).It is been also informed to your replacement cell. But to my surprise your replacement cell staff are not at all co-operative.I have informed Mr.Amit Ghosh-[protected](Replacement Cell) and wanted to know about the status of the same. But speaking for the first time, he has the audacity not to respond any more. I have been calling him on regular intervals but Mr,Amit is so incorrigible that he doesn't have the minimum decency to reply. I have also called Mr.Vicky-[protected] (Supervisor-Penguin Office),several times,and he is been telling me that Mr.Amit will call you,but till date he did not respond.Today he has given me another no that of Mr.Amit Das-[protected](Manager), but the result is same.

Now my earnest request to you to please refund my money and take back your Refrigator, because I did not expected so much harassment from a renowned company like Whirlpool. The staffs do not have the minimum decency to reply to the customer or to deal with their problems, they are least bothered, and they are so unprofessional.

ITS BEEN A HORRIBLE JOURNEY WITH WHIRLPOOL .


THANKS & REGARDS,

CHIRANJIB SAHA
[protected]

Complaint No:HD [protected].
The door hook broken which starts the micro wave .
No service person got back till date. The consumer contact cell repeats that service will be on the way in 2hrs etc. causing great inconvienience ,as somebody is waiting for them.

After severe coaxing got the numbers of Mr. Mohan , Venkat and Surya who hardly answer their numbers .
got thru to Mr.Mohan requested him to give a firm date for the service person to arrive .No response so far . The complaint has 2mobile nos of ours,[protected],[protected], too.
More than any thing the tone of the people who come tothe phone is complacent or sarcastic

Dear Sir,

I have booked Whirlpool 6Kg Semi-Automatic Washing Machine Spin 601 on 13/10/2011(Thursday). i have paid Rs. 6590/- to delivery person on 17/10/2011(Monday) and he said that product will deliver within 2 weeks but in vain. On 31/10/2011 i got a mail from your office they said that they have dispatched my product(our order has been shipped vide AWB no. [protected] through Logistic Partner. Please expect this to be delivered to you within the next 2-3 working days) but still i have not received my product. Everyday i called your toll free no and everybody said that please wait 2-3 days Why should i wait? I have already paid you product charges? if you are not able to send my products then i want to refund my money 6590/-.

looking forward to your mail.

Regards,
sandeep silswal
[protected]

I am satisfied with all whirlpool products which I have purchased during my lifetime but I am sorry to inform you that I am not satisfied with the service I am getting for the complaint which I have registered with Customer care service.
I had a problem with the microwave and which was not working. So I initially went to the shop from where I did purchase the product and there itself lodged a complaint on 2nd November 2011. The complaint was SR no LK [protected]. After two working days I got a call in my mobile mentioning the person who is going to come and repair the product and the satisfaction code.

The person was Mr. Manoj Vishwarkarma ([protected]) from whirlpool. He came on 4th NOVEMBER 2011 and I was happy for the quick service. He also took from me Rs 393 as the service fee and asked me for the satisfaction code and I gave him blindly. After he left, I thought to check the product myself but to my surprise I saw the MICROWAVE was not looked into properly and it was not working so I immediately gave him a call saying the microwave is not working but he said he will return the next day before 6pm and will do look into. The next evening after 6pm I tried to contact him but he kept his mobile switched off. I tried many times the response was the same. So I searched the internet and found the toll free number and made the complaint again. Everytime new customer care executive will be online and I had to repeat the ordeal for umpteen times. My mobile no is [protected] and it is registered with whirlpool. On 6th November 2011 I made the complaint and got a sms in my mobile the SR number :LK[protected] and the satisfaction code too! And on the 8th November 2011 another sms saying ‘the call has been allocated to wscall. He will get in touch with you shortly’.

Today is 14th November 2011, (13 DAYS HAS PASSED)no one has called nor checked or visited to see why the MICROWAVE has not been repaired inspite of the various complaints lodged. If you can help it will be grateful otherwise don’t give us unfair promises to help us 24x7 customer care. You can get back to me via mobile or email.

Sincelely,

John Pillai
Controller of Examination
Krishnamurti Foundation India
Rajghat Besant School
Rajghat Fort
Varanasi-221001.
www.j-krishnamurti.org
Cell: [protected]
NOTE: PLS DON’T SEND ME PERSONS LIKE MANOJ VISWARKARMA for the repair. I don’t have time for these kind of people.

We’ve been users of appliances of Whirlpool like Washing machine, RO, AC for 3yrs now. We purchased Whirlpool Protton F 330 L Deluxe - refrigerator on 24 June 2011 from Chandra's Showroom in Udaipur, Rajasthan and have been extremely unhappy with performance of this product from day one. We have been complaining about it from the very next day of the purchase but the main representative & engineers from Whirlpool Service Centre, Udaipur have come "n" no of times but they couldn't understand the reason why the problem was there and made no effort to rectify it.
Here’s a LONG list of my complains which I have been regularly informing to the company, local representative, Zonal Manager Jaipur & Customer Care Center.
1. It is a Frost Free Fridge, however it doesn't remove the moisture from the freezer and mail compartment. The water/ moisture in the freezer is frozen in to ice crystal formation on the Top & side portion(inside) of the Freezer. Similar problem persist on the Ice tray which are getting stuck to the tray holding frame.
2. Every time we fill up the ice tray and if any water is left on the tray that also becomes ice and then we can’t turn the ice tray to take out the ice. We then have to struggle with that Ice Tray.
3. The ice cream pack doesn't stay frozen unless the Freezer is at the highest Freezing level. If the cooling temperature is set at Medium level then the ice cream melts to semi solid condition and is likely to be deteriorate and will be unfit for consumption. But if the temperature is set at that level then the other two compartments i.e. Fridge Body & Vegetable compartment do not cool at all. Hence, food items in these compartments get spoiled. Also that when the freezer temperature is extremely high then there's Ice icicles formation in the ice cream. Frost Formation has been found and seen in even air tight containers having food items like peas, corn, mushroom etc. This was shown to Manager & all other representative & engineers, Service Center, Udaipur who had come to our house.
4. This type of frosting has been seen by us in a frost free freezer for the First Time even though we have been using/ used 3door & 2door frost free refrigerator from 1997 till date and that too in areas/ cities where the humidity/ moisture level is 50% & above even in summers.
5. The Fan/ Blower in the Freezer is extremely noisy for a Brand New fridge and the sound can be heard up to 40feet away from the freezer. Overall the compressor is quite noisy, which is a disturbing sound at night.
6. The door of the freezer and Fridge don't close properly if we close the any of the doors with slight force then the other closed door opens out on its own. Why so?? In addition these two doors have been found open without any reason or movement of the refrigerator.
7. The vegetable compartment doesn’t cool at all. The temperature is almost room temperature that’s why the fresh vegetable condition deteriorates within 24hours.
8. The material used to make tray in the freezer and fridge (especially the semi chiller) is of sub standard quality and even with the weight o[censored]nder 2kgs it tends to sag or bend.
9. The depth of the Refrigerator is so less that we can’t place a 2litre family pack of ice cream in it. If we do so then the door don’t close.
The Manager of Whirlpool Service Center, Udaipur Mr. A D Khan, had seen the fridge in 1st week of July 2011 and had promised us that if the product's problem persisted even at the end of monsoon/ Mid September, he would replace the fridge. But now he has very conveniently backed out. Mr. Khan has been extremely rude to us and had even insulted us by saying that we don't know to use the product. It’s because of this false promise made by Mr. A D Khan, we kept quite thinking that a person at the level wouldn’t lie to the customer. But now he refuses to even acknowledge his own promise and even the problems he had seen. He has been only delaying and avoiding the complain so that the customer is proved wrong and he gets brownie points from the company. I have called the Customer Care Number: [protected] a lot of time complaining about the product and also written mails to [protected]@whirlpool.com but nobody has ever responded to it.
I’m tired of this mailing and calling to complain about the product to Whirlpool that's why writing on this forum to tell WHIRLPOOL Company hasn’t been able to solve my problem. We have been complaining about the above mentioned problem from the day we purchased the Fridge. A lot of people from Whirlpool Centre, Udaipur have come and seen the problem but have never bothered to find a solution to it. Nobody till date has found any solution or given satisfactory answer to my complain..
We regret on buying every Whirlpool product firstly because of the product itself. Secondly, Whirlpool’s post sale service is even worse. People come and see the problem but refuse to be of any help. They only blame the customer.
All I want from Whirlpool is either replace the fridge with a better model or best option is REFUND my money and let me buy another Fridge from Some other company.

Col Bhishm Kumar Shaktawat
65, Lal Niwas
Sardarpura
Udaipur - 313001
Rajasthan
Mobile : +91 [protected]

Whirlpool did again...not able to fulfill its commitment. Yesterday after several days, their engineer visited to our place and he told us that he need to lift our washing machine (w/m) to his service center. He asked us that the total bill amount is x and please pay some advance so that we can start the process. We gave him advance with the commitment from him that he will send guys to lift the w/m tomorrow morning and will confirm the timing by evening.

It is next day morning, i have not received any call from their transporter and moreover now the phone number engineer is also switched off. Do not know what to do except complaints through various channels and there is no platform within whirlpool where we can escalate the issue. In case anybody knows any e-mail or telephone number where we can escalate the issues, it is my humble request to share with all.

Dated: 12-Nov-2011,
Visakhapatnam.

TO

1. The Managing Director,
M/s Whirpool of India Ltd., Whirpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana
Tel.: PH[protected]
Fax[protected]

2. The Branch Manager,
M/S Whirlpool Of India Limited,
P-37, S V Reddy Complex, Chitta Reddy Colony,
Tadbund Cross Road,
Secunderabad, Andhra pradesh 500009

3. The Manager,
R.R. Services,
(VAT TIN [protected])
Authorised Service Partner,
D.No: 1-117-4, Sector-12, Plot No.71,,
M.V.P.Colony VISAKHAPATNAM – 530016
Andhra Pradesh.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Reg: Complaint No: “HD[protected]” Dated:11-Oct-2011
Dear Sirs,

• I Purchased A Whirlpool front loading washing machine model “Sensation Elite-10123” on 17-May-08 with S.no INB[protected] with 2 years warranty.

• Extended warranty NO: HG07 85075 for 2 years taken on 04-March-2011 and valid up to 03-March-2013.

• On 11th October 2011 (Washing machine Still Under Extended Warranty), while routine washing is being carried out, the washing machine stopped working with error code “ HE3”

• On the same day booked a complaint with whirlpool customer care with complaint number : HD[protected]. The complaint was supposed to be attended and rectified by local whirlpool dealers “ R.R.Services” but the same has not been carried out till date.

• Today is[protected] and no action from your end towards rectifying the defective machine. Numerous Calls to local dealer, Customer care centre, to Gurgaon head office has not yielded any satisfactory responses and your customer care is of worst quality. ( A log of all phone calls with voice recording made to you maintained).

• Time taken by you to resolve the problem is way too long – already one month till today since the complaint is lodged – and still no progress towards resolving the issue.

• I need the defect in this washing machine rectified immediately as the washing machine is still under extended warranty.

• This is the seventh problem occurring within these 4 years, out of which nearly one month the machine was lying useless due to poor service from your end. Every time I had to elevate the issue to get it resolved.

• As this has caused a lot of mental agony to me and my family and as I had spent a lot of money and my valuable time making calls to your dealers, head office, customer care, will be issuing a legal notice shortly for huge compensation for the mental agony caused by you and your company machine and your worst customer care services.

• Kindly settle my grievance within 10 days of receiving this notice or else a complaint will be filed with the consumer court as I am protected under the Consumer Protection act of 1986.

• Also Note that the consumer complaint filed by me will be at your cost and expenses and I will seek a huge compensation from all parties involved for the mental agony and harassment caused due to deficiency in your services.

Yours truly,
Sd/-
Guddati Chandra Sekhar
31-33-79/A, Ranga Street,
Dabagardens,Visakhapatnam.
Andhra Pradesh – 530020
Mob: [protected]
Mob: [protected]

This is B.Pramod, I purchased 280 litrs whirlpool master mind refregerator(6th sense model bearing model no 12288) on 09/5/2011 from spencer retail Ltd, kakinada, A.P, from the day one of my purchase, I felt that it is giving extreme cooling in all the compartments, water ever we store in the refregirator it is becoming ice and in addition the outer surface of the body is getting chilled up and water droplets are rolling down when same got condensed, Immediatelythe second day I have informed spencer Ltd, after that they said that this refregerator has automatic controlling system, please observe it will controll on its ows, further 2 days we kept it in observation, but the condition is so bad that snow formation is seen on vegetables which we store at the bottom, and all the vegies turned black, Immedietely this problem was brought to the notice of Spencer, from where they assured for rectification, but after my one and half month contineous followup, service engineer visited our house and it is concluded that sensor is not working and same will be replaced, after 4 months contineous followups sensor was replaced. But now the condition is that some times the cooling is extreme same as above, some times the cooling is found very low with this all the food became spoil, even manual operation is not working properly, again another service engineer visited, witnessed the various abnormalities, he said that he will make holes to the duct where cooling is not reaching, and same way will block some holes where cooling is extreme, when we refused ! he started questioning us that if the problem is from day one you should have returned the piece to spencer, now it is almost 6 months, we can not replace the piece, only choice left is to do above alteration,
Now I came to know that due to the failure performance, manufacturing of this model was stoped and last left over defective piece in spenser was sold to me, please understand that I am virtually cheated by them, In these modern day I never expected this.


B.Pramod, Sr. manager, Reliance Power Ltd.

I Purchase Refrigerator Model No: WHPL - 250L-M Mind 26 DLX - FF from Next Showroom at Indore. After Purchase i face problem that door of refrigerator is not closed properly so I call service engineer and he inform me that due to manufacturing error it happen and they informed me that they will replace the refrigerator.
I book My Complaint to Whirlpool Customer care dated 14th Sep 11. My Complaint No is = IN [protected] but till date I not get any response.

Meanwhile, I follow up customer executive persons and they informed me that you will talk to our head Mr. Amit Rao. I spoke with Mr. Amit Rao but he talk me very badly and some in ruthless manner and he not give me properly feedback.

At last he told me that you purchase with Next people so they will responsible for that and I follow up with Next persons they tell me that follow up with Whirlpool.

I follow up with these guys from last TWO months but I not get any response. At last I decided that I going to consumer court for complaints of whirlpool and Next.

Ankit Jain

Dear Sir,
I have taken a Home Care Plan from Whirlpool for Washing Machine Stain Wash Model H-65.
24 calls to the service provider, Number of Calls to 24x7 Call centre, number of Mails to cutomercare Whirlpool.
It is 7 Days and No response.
Kindly suggest remedy
Regards,
Dr G K Pande

I purchased a Whirlpool Reverse osmosis water purifier PURA FRESH PLATINUM MODEL during July 2008 and from July 2009 I paid advance money for AMC for a period of 1 year from 2009 to 2010. from March 2003 the machine was not working properly. Even they charged Rs.7400 and refunded Rs.3490 but the problem was not rectified. now the R.O. is not working and we purchase water from the market.


Kasthuri Meenakshi sundaram

I raised a complaint with Whirlpool service center at their number : [protected].(I believe the agency handling this in Chennai is called Mother's Home Care) My complaint number : 02594 on 01.11.2011. The same day a service engineer visited our house and checked the equipment. The initial problem we cited was loose contact due to which back up was not working correctly in case of power failure. Not sure what that guy did, during testing, there was a sudden spark and a small fire started in the circuit board. Luckily the power supply was quickly switched off to prevent futher damage.
However what started out to be a minor problem now became a big one and the person said the board itself needs to be changed now, cost for which would be Rs.2000 approx. We explained we need the repair done as soon as because my daughter works from home and power supply is crucial. The person named Thomas said he will try his best and bring it the next day. It is now 2 days since and no news from this person. We have been chasing every single person we can get hold of but no one gives us any further information, only blank promises. Totally fed up and on the brink of throwing the inverter out of the house. Till that guy messed it up, at least power back up was there. Now we sit in total darkness during elecy outage.

Fridge not working,technician says it will take ten days to get it repaired.too long a time for minor repairs.