Whirlpool India Complaints & Reviews

To,
Manager
Whirlpool

I bought new whirlpool refrigerator (MasterMind 260 Litre elite model) from Big Bazar Aditya Mall Indrapuram Ghaziabad on dated 29 April 2011 .
From the day getting of delivery, I got a breaked refrizrator which was having no handle and dent in body as well as in compress also and I complained to whirlpool customer care support with Complaint No: GB[protected].
And They have submitted my complaint for replacement with new refrizrator, i talk to whirpool customer care center many times then they gave me a number of Mr. Ankit Tomer who is looking
raplacment for this area, I talk him 100 of times but he is giving me wrong word for raplacement, then i approached to Customer Care again then they gave me another number[protected] Mr. Anil) but in this number no one picked the phone. I am continuously calling to whirlpool call center for complete this complaint.

Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .

I request whirlpool senior executives to come upfront and provide me justice.

I would not be satisfied until and unless they don’t give me replacements and if this not done within a week I will copy and file my grievances to CONSUMER COURT, I wont let them to escape up to my last RIGHTS.

Thanks & Regards,
Saurabh Gupta
mobile : [protected]

My air-condition is in dead condition on Friday date 10-06-11. I made a complain through customer care on dated 11-06-11 & complain no. is PT[protected]. A sms came on my mobile that some Mr.Aftab is taken care of that complain & his mobile no. is [protected] but several attempt he pick a phone & promise to came on Saturday but he came on Monday. After visit it’s come to my knowledge that the PCB of A.C is damage so next day he will change. They not came till date & also he is not picking up phone. He is also taken a PCB with his-self. Even after several complain on whirlpool customer care no. the things remain same. I am also attaching a scan copy of purches invoice

Dear Sir
I Have a purchase Whirlpool Genius 200 Ltr Refrigerator dated on 27/04/2011 in Uttam Sales in Jamshedpur. i have some problem in my Refrigerator in door point. i am complain in your call center and also your shop in uttam sales jamshedpur. both her said they are change the Refrigerator. i am lanch the complain in 9 days before but no action in your side. pls say what can i do......................

I had purchased Whirpool Split AC Chrome Six months ago & Regularly facing problems with continiously displaying an error message (EA) on AC panel from last one month (Through-Out this Summer), As a result my AC is not runnig at all.
I Already have been registered 10 times complaints to the Customer care as a result they use to give me a new Complaint No & all my complaints are been closed without getting any satisfaction PIN from customer which was been provided during regestration of complaint.
Whereas only once Whipool Enggineer arrived onsite & he said that the PCB on board is faulty, he said that it is not available in stock so He need two days time to get it. After two days when we contacted him, He said that PCB has arrived in stock but he would have to collect it from the main office & fit it on next day

As a result after that they are Daily giving new dates for replacing it but No one has reached on the site till date.
Kindly replace the PCB in time or Change the complete AC as soon as possible, As it is under Warranty.

Kindly Look into the matter as Earliest as possible, Otherwise I may have to Complaint to the Consumer Court For Ignoring & Irritating Customer.

I have Registered complaints with my Mobile No.-[protected]

Hello,

I have made a purchase of Whirlpool fridge (# MM 26 DLX H/G D. Black) on 10th of April form KBM Electronics, Laxmi Nagar by cash Payment. When they delivered the model I found its has dent in the front door, on the spot I informed them about the issue and they (contacted person# Mukund) assure me that we have a good terms with Whirlpool and company will replace the door within a week. On 12th April I received a call form KBM stating that we have another pic of same model, we will send you that to replace the old one, on the same day they delivered the new pic but with the same problem(dent in front door). Again I informed them and ask them to change the model with another model in different company, but they (Mukund) state that the previous product is already registered with Whirlpool, we can't replace with another company and assured that don't worry the issue will resolved within a week.

On 17th April I registered the issue with Whirlpool Customer Care with the SR# DL [protected], on 18th April an executive (Shoaib) came and verify the issue and back with a photocopy of original bill and state that not the single door the entire set will replaced soon.

On 20th I receive a call form Whirlpool service center stating that we received your request but night now we don't have this particular model in stock within a week this will be replaced.


on 26th April they Again call back and state that we are not able to manage to arrange this particular model with the particular color and we have other color option in stock kindly check with dealer and inform us. As per the instruction I choose a different model with different color and inform them that is my selection but it will priced bit higher than the old one and I will ready to pay the difference on 29th April. They reply that this will be replaced within a week.

In the mean time I made hundred of call to Whirlpool Cus Care they always state the same comment that your replaced no# 69 and we will updated you the status within 24 hrs.

On 9th of May I somehow manage contact Mr. Ankush Varma (# [protected], Whirlpool Delhi Service head) and state the whole issue, he assured that he will check the status and reply to me within 2 days.

On 11th May I'm able to contact Mr. Varma (every-time after a multiple attempt ) and he state that your new selected model is also not in our stock, company will refund the money, please provide me the details in my mail ID for the issuance of the DD and it will take 2 week.

On 12th I emailed with all the details "ankush.[protected]@gmail.com"

Till today I wont received my money back, during the span I contact various time with Mr. Ankush Varma and Mr. Manoj (# [protected], In back-end Dept. earlier referred by Mr. Varma ) and every time either they won't received my call or came up with different type of Excuses every day, e.g. today authorized signatory is out of station, your DD already issued but not received by us, today logistic problem etc etc.

Is this a 100 years old world famous company's costumer service....????

kindly take necessary action to resolved the issue.

Sayantan B
[protected]@yahoo.co.in / [protected]@gmail.com
# [protected]

From,
Ashwarya bansal S/O Mahesh Kumar Gupta,
D-1049 Indira Nagar Lucknow UP
Mob [protected], [protected]
To Customer Care
Whirlpool Service Section
Sub: Dis-satisfaction regarding service being provided by your Nirala Nagar Lucknow service centre.
Ref: Job No [protected]
Dear Sir,
We lodged complaint regarding non working of fridge model no FF-350 purchased about 10 years back on 09 May 2011. Service Engineer Mr Mohd Javed visited our residence on 11.05.2011 and gave an estimate for Rs 1865.00 without any detailed break up (Enclosed as Annexure I). Took delivery of fridge on 12 May 2011 in the F.N. along with advance payment of Rs 705.00 (Enclosed as Annexure II) vide cash memo no 113. We were asked to pay remaining amount of Rs 1160.00 on delivery after satisfactory repair. We were assured fore delivery on 14 May 2011.
On follow up on 14th, the service center person apologised for delay and assured for delivery on 16th.
On personal visit of Service Centre on 16th, Mr “AKBAR” in-charge of service centre told that the machine had been repaired and is under observations and was not in a position to deliver on 16th. It was mutually agreed that the machine shall be delivered on 20th FN positively.
On follow up on 20th, again Mr Akbar told that the machine is under observation and shall be delivered in After Noon.
When the machine was not received, we visited service centre at about 4 PM on 20th and Mr Akbar again repeated the same thing that the “machine is still under observations” and suggested for delivery on 21st F.N. Considering non reliability of repeated commitment, we were forced to ask him to deliver Machine positively by evening. At about 8.30 PM on telephonic follow up Mr Akabar conformed that machine after satisfactory repair had been loaded for delivery and shall reach to our residence in about an hour. At about 23.30 hour, we got telephone from Mr Akbar that trolly person is standing “Near Dana Pani” restaurant, from where he may be escorted. Thus, during mid night we had to escort him to residence. The trolly person was alone so he was not able to unload machine, for unloading, some labour from near by, was arranged in mid night as such we got delivery at 23.55 hrs.
With the delivery of machine, trolly man gave a bill amounting to Rs 2660.00, in this bill additional amount of Rs 1500.00 was charged for “Sensor” (Enclosed as Annexure III)
Delivery of machine was accepted with the remark that after satisfactory running, payment will be sent to their office.
The machine was not in working condition. I informed this to Mr Akbar in 21st morning, he told that he has sent machine after satisfactory running and will send some Service Engineer to resolve the problem.
At about 1 PM Mr Mohd Javeb service engineer visited our residence and after checking, he told that machine will again go to service centre for replacement of some more part which will further cost about Rs 1200.00 more. Thus the original estimate which was Rs 1865.00 was likely to be Rs 4565.00 (1865.00+1500.00+1200.00). With the past experience there was no possibility that even after this replacement, machine can be put to running condition or not. So we refused to hand over machine again and also refused to pay the amount of Rs 2660.00 which was due only after satisfactory job.
This is a narration of developments to explain the situation of your’s service centre at Lucknow.
Now you are requested to look into matter and resolve the following
● Commitment of yours service centre and compensation for the inconvenience caused to me @ Rs 200.00 per day for seven days (14th to 20th).
● Repair of my fridge with satisfactory running at the original estimated amount of Rs 1865.00 inclusive of advance payment Rs 705.00 done by me with adjustment of compensation amount.
If needful is not done at your level within 7 days, we shall be forced to approach to “Consumers forum” for redressel of our problems due to lack of service being provided by you. You shall be responsible for all cost incurred at consumers forum level.
Please note.

Ashwarya Bansal
[protected]

Whirlpool & Its commitment!!! Unfortunate Customer??

Hi,
I have visited Life Style exhibition organized by The Hindu on 4th June 2011 and booked 1.5 Ton WHIRLPOOL SPILT A/C ELEGANCE MODEL for Rs. 23800/-. Together with the A/c, the sales man assured that I will get Whirlpool gift wellspun A/c comforter and FREE A/C INSTALLATION.

I have been a SAMSUNG FAMILY MEMBER for last 7 years and all my home appliances are SAMSUNG from LCD television to Air conditioners to Refrigerators and so on..and I am very comfortable on SAMSUNGS COMMITMENT, ASSURANCE and SERVICE. The Two Air conditioners which I bought from SAMSUNG is working very fine for the last 5 years and service is as par.

The sales person at the stall explained about the compressor of WHIRLPOOL and I got convinced. Hence I broke the relationship with SAMSUNG and bought my FIRST PRODUCT FROM WHIRLPOOL. The RAGA starts here:

1. The sales man before booking confirmed that A.C will be delivered to us by 6th Monday and installation by 7th Tuesday.
2. Before making the bill he informed that A.C will be delivered by 7th Tuesday and installation by 8th Wednesday.
3. I accepted for the above and he swiped my card for payment.
4. IT IS SURPRISE TO SEE THAT THE BILL HAS BEEN GENERATED BY VASANTH & CO AND NOT BY THE COMPANY.
5. IF THE PRODUCT IS SOLD BY VASANTH & CO, I WOULD HAVE NOT BOUGHT THE A.C IN THE FIRST INSTANCE. (I have bought Digi Cam 3 years back from VASANTH & CO and they have treated me as to collect 4 GB memory card. In VASANTH & CO’s dictionary there is no word called as SERVICE, once they bill and collect the money from Customers.)
6. On receipt of the bill for A.C, I have asked the Sales person, why not they are providing the bill from Whirlpool. He informed that the deliveries are maintained by VASANTH & CO and hence all the bills SHOULD be in the name of VASANTH & CO. and all the other services are from Company.
7. I am upset, but since I made payment through my Credit Card, I collected the bill.

 A.C has not been delivered to us on 7th Tuesday as per the commitment.
 A.C has been delivered today 8th Wednesday afternoon.
 I got a message as my satisfaction code is 719 and SR no is CN[protected].
 I got a call from WHIRLPOOL Area Incharge Mr. Manikandan (mobile no: [protected]) and booked up an appointment for installation for tomorrow i.e 9th June 2011 and there will be an installation charges of Rs.750/-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 After explaining him about the free installation, he informed that he cannot provide me a FREE INSTALLATION.
 He checked with his supervisor Mr. Shiva – City Incharge and confirmed that without paying Rs. 750/-, the instrument will not be installed.

I have the original bill bearing number [protected]STBM with me, where in it has been printed as FREE A.C INSTALLATION.

Please clarify the below:

1. The above is miscommunication by VASANTH & Co to WHIRLPOOL? or
2. WHIRLPOOL is acting smart to get money from customers through installation?
3. How can Vasanth & Co give these kind of commitments in BILL without referring with the Company?
4. Will these are called as SALES TECHNIQUES?

There is not even a single LOGO of VASANTH & CO and all the staffs were wearing WHIRLPOOL UNIFORMS AND THE ENTIRE STALL HAS GOT ONLY THE NAME OF WHIRLPOOL. Hence do not push me back to check with VASANTH & CO as this is not fault of WHIRLPOOL.

I have the original bill with me where in it has been mentioned as FREE INSTALLATION and I can share the copy of the same, if required. All I need is:

 TAKE BACK THE A.C DELIVERED AND REFUND THE MONEY IN FULL, failing which I will be forwarding this mail to SAMSUNG to take this as a Honest, Positive feedback to them against WHIRLPOOL and further I will give all the rights to publish this mail in media as a positive feed back to SAMSUNG.

All your products has got 6th Sence, but if at all someone has got sense of Customer Centricity, let me know your response.

I am available at Chennai and my mobile number is [protected].

Sir/madam
i purchaged a fridge (wharlpool, price-14,000, year- 2004, fridge type - double door) when purchaged fridge company give me 7 years warranty. in 2011 arise a cooling problem.when i called customer care of company , a service man came at home, i dont know what did he do and demand with me 280 rupees for service charge.i gave .after sometime same problem arise. when i called service centre a service man came my home and told me that internal leakage problem and demand me visiting charge which is 280 rupees i gave . now service centre said to me that send your fridge at the service centre for repairing. i send my fridge to the service centre.time to time i dalled service centre for ok my fridge because person said to me in the repairing time will be spend two days.but service centre taking 10 days for repairing. after 10 days when i called service centre said tom your fridge is ok. he said to me that in the fridge was no gas so arise cooling problem. for the gas i have paid 850 rupees. bu t after 10 days same problem rise. now service centre saying to me that send your fridge at the service centre .now i want compantation for my money, time, phone calling compantation amount is 70,000 thousand rupees.

Tuesday, 10 May, 2011 10:54
[protected]@concordhyundaiindia.com


Submitted by: Concord Hyundai Kolkata
Category: Electronics & Gadgets
Complaint against: Whirlpool india
Complaint Number: 4230
Amount loss/claim: Rs. 4,500
Whirlpool
the people are cheaters, complete fraud people are being appointed in the entire whirlpool service centres.Suppliers and distributers, do not listen to the complain and send their service centres people are long chasing. Repeat complain about water filter not working properly.
Very poor service, after sales
I have purchased 2 ro water purifier in jan 2010 and after few months their filters start cloging and water supply totally stopped. And the service people start asking for money on replaced filters.
When amc done for rs 4550 from then no service is provided from the service centre. Always they are telling that parts are not available.And this episode is continuing from dec 2010 till date 10th may 2011.
After taking the amc in a few days the machine stopped working and after several complaints.. my complaint is still unresponded. Amc card no 24102 model no 11149 machine sr no krao94130439
from last 2 months I M purchasing water from outside and all the bills for water purchase and cunsumption records are kept ready for reference.
"Be aware consumers never buy a whirpool product"
though I am going to take them to court for not honouring their commitment
regards
concord automotives pvt ltd

sir the water purifier machine is still having problem and no body from whirlpool is looking into the matter,
please do the needfull
regards

I have purchased window AC on 22 Apr 2011. The model No. is 18G3R Royale 3* vide Invoice No. R-00285/11-12 from Fairdeal Electronics, Dwarka, New Delhi.As per the scheme, as a gift there was a pair of Reebok Shoes with this AC. Particular size of shoes was not available with the dealer so I could not get the gift.I was told that whenever the size come,s may be in next lot or may be in next to next lot, then I will get the gift.Accordingly , endorsement was made by the dealer that the Gift is pending.

After lodging my complaint at the helpdesk of Whirlpool I had recd a call from call centre that the size 7 shoes was available with the dealer and can be collected. Based on this , I had visited the Fairdeal Showroom but the size 7 shoes was not available. Instaed the dealer offered me Rs 450/- against the price of Rs 2000/- for the shoes. This fact was also intimated by Email ti Helpdesk of Whirpool on 23 May 2011 but till date there is no response.The dealer has also intimated that they do not have the Size 7 shoes even as of date (01 June 2011)
Please resolve this and let the company NOT WHIRPOOL the other Customers on such issues.

SK Sharma

I am a very dissatisfed customer of Whirlpool. I bought a 400 ltr double door fridge (model no 12085) on 7/2/11. The serial number of the product is INA[protected]. Within 4 months of purchase, the fridge has been repaired 5 times with the same problem of gas leakage and choke. I have again submitted a complaint yesterday and it has not been resolved till date. I am really surpised that a world class company like whirlpool will not change its product if it is giving the same compaint every week since purchase. Please tell me if there will be any response to my complaint and can this faulty fridge be please replaced. It has been purchased from new berco electronics, Dwarka on invoice number A-6066.
Awaiting some response.

Is Whirlpool listening?

Regards
Shobha

Sir,

This is to inform that the Indian subsidary of Whirlpool is really a dishonest and cheat organization. Not their product but their service is very substandard. They always give false hope and their middle management is fully skilled with customer negligence. A public awarness is required to completely throw this organization out. As a matter of fact, the incident became like this:

I've purchased, a water purifier around 10 months back. This is still under warranty period. If I need to do the service, I need to pay to whirlpool engineer. As an example, to reinstall the water filter I need to pay Rs 600/- to service engineer where customer care people confirmed it's only Rs. 100/-. Even though they didn't turn up for 9 days. After giving call as part of follow up, today one of their store manager picked up the call and saying there is no call registered. But there is a call registered to install the water filter well in advance, 13th July 2011. However I've received Service Request Id on 20th May 2011 when I've requested for engineer visit to re-install the water purifier. Mr. Shekhar has been assigned for the Job and he has done the inspection of the place and asked for money (I don't know, should I call it bribe?)

In fact customer care people also got training to put the customer on hold for indefinite people. To be honest, I started feeling that, we should buy a product based on custmer's feedback on service. I tried to reach customer care executive around 26 times and result is I need to purchase another weter purifier since whirlpool is doing cheating business.

DEAR SIR/MADAM
TODAY I RECEIVED Whirlpool MWO 20Solo Mech -117
I GIVEN PAYMENT TO YOUR EXECUTIVE BUT WHEN I OPEN THE BOX I SAW THAT MICROWAVE IS DEFECTED
I WANT THAT CHANGE IT AS SOON AS POSSIBLE
PLEASE SEND ME ANOTHER MICROWAVE OWEN
Whirlpool 20L Grill Mech THIS A MODEL NO I WILL PAY MORE AMOUNT FOR THIS MODEL

I HOPE YOU WILL DO SOMETHING AS SOON AS POSSIBLE
CONTACT ME - [protected] ON THIS NUMBER
MY NAME IS ASHWANI KUMAR

Dear All,
Dont purchase whirpool products.I had purchased semi-automatic washing machine SuperWash I-65.
It has a manufacturing defect & company has not taking any action.
Serial no. INB[protected]
Model No. 11944

Complaint for fridge Whirlpool Proton 300 purchased from Unique Electronics, Lajpat Nagar. The fridge has been purchased 11 months back. The fridge stops working every month. When we complain to Whirlpool, their engineer comes, changes a part and assures us that it will not break down. But every time it stops working within a month.

The fridge itself is a defective piece and should be replaced rather than replacing small parts every month. The fridge is within warranty.

Customer ID - 50383
App. Model No. - 12114

I have a Whirlpool 400 litre refrigerator which has had problems right from the begining. In 7 years of original + extended warranty, this is the third compressor and the 8th gas-refilling on the same

I have a low cooling complaint , probably the gas pressure has reduced across 1 year again

Ontop of this, 2 weeks back I had logged the complaint number HR [protected] requesting for repair to be done on a saturday. The service engineer never showed up, and then closed the complaint without showing up.

The complaint has been re-logged in , and instead of reviving the old complaint a new complaint has been booked HR [protected]. The service engineer was to call and confirm the date and time of the repair in 2 working hours, but after five-six days he is yet to call

Hi,

We have made a complaint of air conditioner which is Under Warranty right now of whirlpool Company on their customer care no.[protected], and recieved complaint no. GB-[protected] on 20th May 2011, This was not my first complaint , I had registered complaints previously too as my AC sounds alot.This air conditioner was purchsed on 1/5/2011 from Ace Techno Park ,J Block, Sec 18 Noida, for Rs. 19600.00 , who sells their products.Its been only 18 days , I dont want this defective piece. Replace this AC or atleast replace the compressor.

As we were told that the Compressor of air conditioner is not working & will be replace from a company's servicemen Uday , we are continuously making phone calls on a daily basis but their is no response from the Company and we have to live without Air conditioner in this scorching 41 degree celcius heat. My parents are suffering from health problems because of this issue.

We feel That our total money is wasted in buying this Company's Product & feel harrased,We demend justice.

Regards,

Arish Baig

Sec 110 , Noida . MOBILE - [protected]

I have taken AMC -home protection plan from Whirlpool for my AC.
I have lodged a complaint on the 3rd May 2011.Today after 20 days , no action is taken by them.I spoke to thier call centre atleast 10 times.
What I should do now ?
P.V.Ramadas
L 46
Sector 25
Noida
[protected]

Had lodged a complaint ( DL[protected]) on the 12th May 2011, towards ineffective cooling in the lower portion of my double door ( GNF 285X Frost free) refridgerator and i got an sms that Service Engineer Palvinder Singh- [protected] would attend the call. Much to my dissapointment, the Engineer did not turn up on the next day and when i tried to contact him, he did not answer the call. He did turn up on the 14th May , and when asked , he expressed his inability to get in touch due to he being overworked and over burdened with complaints. He then checked the Fridge, and said that the cooling in the lower portion was due to a slight leakage of gas, and a refill would make things fine. He also charged Rs. 1670 towards advance payment for the gas refill which i did vide receipt no 6350 dated 14/5/11 favouring M/s Goel Enterprises, ( which i believe were the sub contractors for Whirlpool). Now even after paying an advance payment , none of the engineers whose contact nos whirlpool kept sending , ever turned up . (Raj -[protected], K. Ahmed -[protected], ) these phones were switched off when contacted. Then Ramesh kumar - [protected] turned up on the 21st May 2011, to fill the gas, and after he did the refilling, the fridge stopped cooling at all. He said that by next day it should be ok, and left. He was more concerned with me providing the 3 digit satisfactory code, which i refused as I was not satisfied with your services. My working refrigerator had been turned into a non working defunct machine due to this lack lusture attitude.. Now when i am trying to get in touch with the service centre, they say they would send some senior engineer, and this is what i have been hearing for the past 2 days, and today i get an SMS that my call has been closed, What was most annoying is that the help desk email id given also is of no help as there is no acknowledgement of any emails sent on that email id, nor any revert. The attitude of Whirlpool has left me in a lurch as to what next am i suppose to do...?? It seems like my hard earned money spent on this refrigerator has gone down the drain, thanks to this disgusting service levels.

I find this really very unprofessional on Whirlpool's part to send an SMS for a closure of a call, without having resolved the problem. Would like to know from Whirlpool as to why is it that there is no email id provided by the customer service head, or any contact details given on the website, given so that the customer grievances are handled in a proper manner. This way , Whirlpool is only going to loose out business with this negative attitude. I would henceforth not recommend anyone buying Whirlpool products.

I had registered a complaint with Whirlpool customer care, here in
Noida on the 12th May (Complaint number:GB[protected]), as my window
AC was not working properly. I immediately got a SMS on my mobile
that my call has been allocated to Mr Sachin Kumar [protected]. As
per the company's commitment I should have got a call within 2 hrs.,
but till now no one has called. I made calls to Sachin Kumar's phone
no. which kept coming switched off and today morning when I got
through he told me that he is Khan and it has been allocated wrongly.
I again made a call to customer care and took the number of Branch
office, for almost 2 hrs i kept trying, no one picked up the phone and
finally when Anil Kumar picked up on 13th May, he promissed that he
will be sending someone. No one turned up.

After so much persuation and this mail finally my complaint got
attended on 16th May 2011. Some technician came from Greater Noida
and tole me that problem is with the stabiliser, inspite of my
stabiliser showing proper output, he told me that inside there is a
problem. He did the direct connection and AC started but he did not
even wait for 10 minutes to check whether it keeps on working or not.
Since painting work was going on in that particular room, I also could
not check and we did not switch on the AC till today.
Believing the technician I gave the stabiliser for repair, for which I
had to shell out Rs. 600/-.

That stabiliser has been reconnected to the AC and today when we
switched on the AC, it worked only for 10 minutes and went off.
Neither there was problem in the stabiliser earlier nor now, i am 100%
sure. Earlier also I mentioned in my complaint that AC goes off after
making a loud sound.

In fact, we connected the stabiliser of other AC, with that also AC is
not working that clearly shows that problem is in the AC and not in
the statbiliser.

I had lodged complaint again on 18the May vide complaint no. GB[protected]. After lot of follow up and many calls one Pankaj Kumar came on 20th May and finally said that compressor is not working and it will be take to service station. On 21st May also I spoke to Mr Khan, supervisor and he put me on to Mr Fared, incharge of service centre who promissed that it will definitely be picked up on 21st May, but AC is still at my place unattended. I tried his no. but it kept ringing. Today on 23th May at 9'o clock I get a sms on my mobile that my complaint has been closed in system. HOW????????????????
I called up again call centre and I have been given another complaint no. i.e. GB[protected] dt 23may2011.

Now I am so put off with this kind of behaviour that I really want to get rid of this unit and never again go for whirlpool products and my advise to all future consumers not to buy their products. Service is too pathetic.

I request whirlpool India to make the refund of Rs. 600/-towards the stabiliser repair which was 100% ok and also AMC charges of Rs. 3559/- if not able to rectify the problem.
This AMC is being done on April 7 2011 and my first call under this
AMC was on 12 May 2011 and it has left a bitter taste in my mouth.

A very harrassed customer.....