Whirlpool India Complaints & Reviews

sir, I purchase a whirlpool 260 lit refrigerator from value plus shop,merabai road lucknow on 21july 2011.one front leg of the refrigerator was fully damaged.I complain to the shop several time that he will change it but he always turn their deaf ear by saying that,we are talking to the company even whirlpool engineer gave their that this rejected fridge.if you could able to do some thing to solve my prob I shall be always thankful to you: vijay shukla [protected]

A Proton elite 480 L (A whirlpool product) refrigerator was purchased on 08/02/2011. After using the product for 6 months it developed non - cooling problem for which I was advised to purchase a glyde which would create a slope and this would rectify the existing problem as well as for future this would not hamper the compressor in the long run and the gas would remain intact for a long time.
After installing the glyde the same problem the cropped up within a week and another technician visited who replaced the fuse in the refrigerator said this would rectify the problem and glyde was not the only solution to the problem, for which I requested the company to make the refund and let the refrigerator be as it was earlier.
For the same I was assured that this would be done at the earliest, but then no response came for another week. On 19/08/2011 again the refrigerator developed the same problem for which I have made repeated complaints (complaint no: DL[protected]) but no one has bothered to get it rectified.
Now I'm not interested in keeping the product with me and would like to get the replacement done for the same as now there seems to be a major problem and any changes in the original configuration within few months of purchase would hamper the products service in the long run.
Kindly make arrangement to get my problem rectified at the earliest and the replacement for the product be done.
Awaiting an early reply.

Ramesh Chander Khanna
D - 80, II Floor, Multan Nagar,
New Delhi - 110056
[protected]

Date: August 16, 2011


Sub.: Repairing of Split AC

Dear Sir,

I have purchased a 1.5 ton split AC from your authorized dealer M/s Sawlani Trader, Bhilai on 07.05.2007. Since the purchase of AC, it was working very well. On dtd.22.02.2010 I have taken the AMC of AC from your authorized service center M/s Carridor vide Application cum receipt no. HG02/252880. for 24 months.

The first service done by your technician immediately after the AMC and after that the AC was working very well. When the next servicing done during summer,after that it started the problem (cut off on reaching a specific grade). Since that I am suffering from this problem. In the night even set the cooling at 26 degree cooling reached at the lower point and in the sleeping we are facing heavy cooling and effect on the body (pain).

I have complains it since last one year but your technician is visiting many times but not resolved the problem even that changed the censor, PCB and many other parts. It seems that your technicians are doing experiment on my AC since last one year. Some of the complain nos. are RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected], RP[protected] ETC.

In view of above, pleas note I and my family is suffering from the negligency of your representative since more than one year. You are requested to look into the matter as most urgent and do the needful for early repairing of my AC.

Awaiitng your positive reply inthis regard at earliest possible.

Thanking You
Your’s Faithfully,


(Manish Mehta)
Qtr.No.14C, Avenue-B, Sector-2
Bhilai-490001
Chhatisgarh
Mobile-[protected]

No.11305 bought 15/01/2009 covered by the maint scheme exp. 14/1/2013 had problem that was surveyed by service technition..Raju who confirmed the cc board need to be replaced damaged due to fluctuation of voltage.Which was done a was advise to purchase a stabilizer. Raju came along with high/low voltage cut out which I explained to him was not a stabilizer. Try it, I agrred and fount it of no use at all,it just cuts off the machine total. For the past ten days I have been asking him to supply me with a proper stabilizer and take back the High./low unit.
Action I request be taken asap. Thank you

I lodge the complaint regarding defects in my washing machine on dated[protected] at your head office which was transferred and registered as complaint No.[protected] afterwords I got SMS from your customer care that my complaint had been rectified, but actually it was not so. After frequent delibration with your customer care service Engineer from Whirlpool Centre at Parwanoo visited my residence on[protected] replace its torque Motor and machine started functioning normally (At no load). A sum of rupees one thousand was paid against proper receipt but when known[protected] the machine was being put in use for washing of cloths, with in ten minutes it started giving abnormal sound & was immediately put off. Today i.e. on[protected] when your service centre was recontacted it was informed that service Engineer will not be available for another two days.
Can you please get needful done now i.e. after 16 days of registration of my complaint or should I repent my decision to go for Whirl pool Product ?

Dear Sir,

We have a Front loading washing maching of Whirlpool (sensation Neo). We have purchased the three years ago. Now the water leaking from the front door. We have called the dealer technician to check the machine. He informed that there is problem of Gasket in the front door. So he will replace the same. Now we have called them so many times but they are saying that they don't have the parts So they are unable to do anything.
We are facing very much problem while washing the clothes as the water comes out from the machines and makes the floor vey slippery.even my small kid fell down many times. as the dealer is unable to do anything or even they don't response to our call so we are writing to you for the action.
Photos are also attached for your reference.
Expecting your response from the same.


Sandeep Verma
Phone number:- [protected]

Hi

I have registered a complaint to Whirlpool on 29th July (Friday) for my front loading washing was not working. The technician visited on Sunday after making a follow up - on his arrival he quickly did a check and said that the front panel is faulty and he would need to go back and get the part before he can correct the machine.

Since then we have been calling custeomer care and all we get is the following response:

- Sir we will send an urgent follow up and some one will get back to you. But ofcourse no one calls.
- I have so far made atleast 10 calls to customer care with the same answer and no work done
- After a few calls and heated exchange of words they gave me the number of agency "Quik Service" and on calling them they said part is pending and we will call back no one ofcourse called back
- Now after 15 days they are still not sure if the part will come and if they will ever correct my machine

All I want to highlight here is that we have not had a good experience with Whirlpool service and will not recommend anyone to buy these products from Whirlpool.

Hopefully on reading this (if they do) whirlpool will do better than what they done so far to correct my machine.

Thanks
Vikram
[protected]

defective product delievery
I ,Ved Prakash Garg having Address H. No. 292,Sector 19 Faridabad purchased a whirlpool direct cool Refrigerator 310 liters on dated 26th July 2011 from whirlpool’s authorized dealer M/s Ashoka International Sector 16 Faridabad.But I get delivered a defective piece as door of the refrigerator does not close properly. After making many complaints in whirlpool India having SR NO HR[protected] SATISFACTORY CODE 726,I Got no response from company side and they self close the complaint. I again Lodge a complaint having SR no HR[protected] Having Satisfactory code 769 and they gave me a solution to just change the door. Why I get the door changed as company delivered me a defective product and compensates me by just repairing it. I paid for a fresh and new product and I want to get replace it with a new one. Kindly help me in this concern. Beware of such companies

We have purchased a double door refrigerator last year. Since the date of purchase we have faced a lot of problems due to the fridge. We have reported the issue several times at the customer care. And every time an engineer visits our premises and gets the issue rectified. The problem again occurs after a few days. Till now we have registered the complaint approx 9 times in less than a year. The fridge is not cooling, is very noisy, now the outer body is also deforming. The latest Complaint numbers are PT[protected], PT[protected], PT[protected]. We have been paying them the service charges everytime. We are fed up with the customer services and are left with no other option than taking this case to consumer forum. We regret our decision of taking a whirlpool product.

I had registered a complaint no. GB[protected] with Whirlpool Customer care on 3rd August 2011 for a problem related with my Whirlpool Refrigerator. Subsequently, the Engineer named Mr. Vipin Singh visited my residence for attending to my complaint. He replaced a part called OLP Flat Type THK 1340 (Small FIN) and charged Rs. 750/- besides a service charge of Rs. 285/-. He issued a receipt also to this effect. I had no reason to disbelieve the Engineer particularly on the product price as he was deputed by the company authorised service centre. However, after he left, I noticed that the MRP of the part OLP Flat Type THK1340(Small FIN) replaced, as printed on the product label pasted on its packet was a mere Rs. 56.00 only. I felt cheated and befooled. I immediately contacted the no. [protected] from which the Engineer had earlier called be before coming to my residence. One Mr. Ketan responded to my call and I was told that this no. belonged to whirlpool service centre. On explaining the matter of this overcharging to the service centre, to my utter surprise, I was told that the prices printed on the labels are wrong and the correct charge for this product is Rs. 750/- as charged from me and I can verify the same from company's branch office if I so desire. Accordingly, I sent my complaint to the company's complaint portal email ID [protected]@whirlpool.com. I even forwarded the mail to company's CMD Mr. Arvind Uppal's email ID arvind.[protected]@whirlpool.com. I also further followed up with the company's customer care department on 5th August 2011 and was told the same thing that the correct price is Rs. 750/- and not Rs. 56.00 as printed on the product label. I requested to the customer care department to register a complaint of this overcharging by the company's service centre which the executives named Anubhav and Kishore Kaloni refused to register and instead I gave me the contact no.[protected] of branch coordinator Mr. Anil Kumar. Mr. Anil Kumar was not forthcoming in the office on this number and I was told that I should try this number after 12.00 'O' clock. His mobile no. [protected] as given by the customer care department was also reported to be out of service. There is no response from [protected]@whirlpool.com as well as arvind.[protected]@whirlpool.com with which I had registered a detailed complaint earlier on 4th August 2011. You can well understand the plight of consumer if the company representatives themselves start casting aspersions on the genuineness of the prices printed on their products.I have no option but to knock the doors of consumer court forum with a hope to have a satisfactory resolution of my grievance at their level.

Arun Kumar Nanda
SRB-24B, Shipra Riviera, Gyankhand-III,
Indirapuram, Ghaziabad
Mob [protected]

DEAR SIR/MADAM
I BOUGHT WHIRLPOOL DOUBLE DOOR REFRIGERATOR. AFTER ONE MONTH THE FREEZE DOESNOT FORM ICE. I SENT TO WHIRLPOOL SERVICE CENTRE VARANASI. THEY REPAIRED AND RESENT TO ME. AGAIN THE REFRIGERATOR HAS SAME PROBLEM. THIS TIME I SENT TO SERVICE CENTRE VARANASI ON 19/7/2011.UPTO 5/8/2011 THE REPLACEMENT OF REFRIGERATOR HAS NOT BEEN DONE. YET MY REFRIGERATOR IS AT WHIRLPOOL SERVICE CENTRE VARANASI. I AM FACING PROBLEM OF COLD WATER IN RAMZAN.

REGARDS,

MD SOHAIL SIDDIQUI
CONT. NO [protected]
IOC MARKETING DIVISION
STAFF COLONY QTR NO D/1
ALINAGAR MUGHALSARAI
CHANDAULI UTTAR PRADESH 232101

VERY VERY POOR CUSTOMER CARE SERVICE
I HAVE A WHIRLPOOL REFRIGERATOR.......A KIND OF DENTS HAVE APPEARED ON BOTH THE DOORS OF MY REFRIGERATOR.....AND I CONTACTED CUSTOMER CARE BUT THEY ARE JUST FOOLING AROUND BY GIVING ME RANDOM COMPLAINT NUMBER LIKE GW[protected] AND GW[protected] NOT ONLY THIS BUT THEY ARE ALSO ASKING FOR MY NUMBER AND MY ADDRESS WHICH I HAVE ALREDY REGISTERED MANY TIMES AND THE FUNNY THING IS THAT THE COMPANY TEXTED ME "IF YOU WERE HAPPY WITH OUR SERVICE PLEASE TELL OTHERS IF NOT TELL US" I THINK I JUST DID THAT AND I WILL DEFINETLY TELL OTHERS HOW THIS COMPANY REALLY IS......

To,
Manager
Whirlpool

I wish to inform you as under:

1.That I purchased 180liters refrigerator from your dealer TMC , Hyderabad dated on 14/12/2008.

2. That the refrigerator is started giving no cooling problems after 28/07/2011.

3. That I first informed your service center about the defect on 28/07/2011 that In the refrigerator not getting cooling. No cooling is coming in refrigerator.

4.The first visit of the service engineer replaced relay but no results .That your service centre charged me Rs. 280.00 for service charge and 650 Rs for relay but no results.

5. Service engineer visited again telling that the compressor is not working, we will replace it and will inform to service center .but since three days i am calling the service center[protected], They are saying that the compressors are not available it will take some time.Its already one week over.

6.That I have incurred huge losses worth hundreds of rupees by way of spoiled vegetables, fruits, and dairy products etc that are normally stored in the refrigerator.

7. Now i am feeling why i brought this refrigerator.Please understand my issue try to solve it imidiately.

8. I feel that the service is too worst.sorry to say this.

My compliant no -HD[protected]

Please take this compliant as high priority.

You can find my contacts details with tracking of compliant no.

Thanks,
Leela

Our varrenty is complete near by on August 27. We Complain since 2010 March that from inside the Washing Machine Drum some kind of Black Colour acid come out & spread in cloth & damage the cloth & from that part become hole . Generally its effect to under garments & Bed sheet & Paint , Nearly 20 under Garments, 4 Bed Sheet & 2 Paints is Spoil & Hole . From the beginning cotton Towels, Bed Sheet will be too much stretch & become tare . We show it to there Engineering they change side cables change they put the reason after that some another day come Engineers they says that previous Engineers wrongly change cable & my Complaint was Pending till today . Then after l complaint same thing & vibrate whole machine was jumping due to changing of side cable reason given by Engineer after that water walls changing by Engineer without any reason & last 15 Days Leakage Problem near to water walls from that part will be continue& continue . So my request give us New Machine & my damages of cloth nearly 5000 Rupees .I want from Company .Thank You.

I purchased a Whirlpool Proton 330 litres Delux model from Girias near Saraki Signal on 14th July. The refrigerator was delivered on 15th evening and their service person came on 16th morning. When the refrigerator was unpacked it was in damaged condition. The body of the refrigerator was dented and the wheel on the bottom was broken.

Till today (29 july), they could not replace the refrigerator.

This being their top end model I fail to understand how it can be delivered damaged and what is the kind of quality checks it undergoes before delivery.

Regards,

Srinivas

1 month mrket we purchased a Fully automatic washing machine is not working......since 26 th july do send some to make it correct working ..

I have lodget a complaint with whirlpool customer care on the 3rd of july and am still waiting for a solution and honestly this is not the first time. every time I have to pursue the complaint for atleast 15day with threats of case filing and I am fed up with this attitude from a company which I so dearly loved. now they have closed my call without repairing and i am left in the lurch. complaint no-DL[protected]

Whirlpool India limited

Air Conditioner not repaired/replaced.

I bought a Whirlpool window 1.5 ton ac in 2008. This AC demands refilling from 2008 and still the condition is same and even worst. Cooling coil is also damaged now. I am very dissatisfied with your Product.

Recently I have made a complaint of air conditioner which is Under AMC plan right now of Whirlpool Company on their customer care no.[protected] and received complaint no. DL[protected] on 20th July 2011. This air conditioner was purchased on 03/05/2008 from Navrang Audio Video(p) Ltd,D-10,Vikas marg, Laxmi nagar,Delhi-110092 against Invoice no. 15972 for Rs. 20,000.00.

When i made the complaint this time, I was told that AC’s Cooling Coil is damaged and need to be replaced AT YOUR OWN COST, which is not covered under the AMC plan. Its just the ending of the third year and AC’s cooling coil is damaged !
I had made the complaint on 20th july 2011 and I was promised to get my AC back on 22nd july 2011 but when I enquired on the 22nd evening they said we didn’t arrange your cooling coil till now so it will take some more time of 4 or 5 days.
Is this is the whirlpool all about ? !
I really doubt the dependability of your product. With this quality and service I would not recommend whirlpool to my friends,family,neighbours and colleagues.

I am continuously making phone calls on a daily basis but their is no response from the Company and we have to live without Air conditioner in this scorching 40 degree celsius heat.

I feel that my total money is wasted in buying this company’s product and feel harassed, since you people are not attending my complaints I feel severe headache on daily basis as I am a high blood pressure patient.

I want a replaced AC and also want my MONEY BACK which I gave them for the replacement of cooling coil, Rs 48,00.00

If you'll not rectify my complaint as soon as possible then i'll go to the consumer court as I have no options left now. I have all the proofs in written from the very first complaint I made.

Please look into this as soon as possible.

Thanking you,
Regards,
Dalchand
C-140, Telecom staff quarters, Vivek-Vihar, Delhi-110095
[protected]
[protected]
[protected]@yahoo.co.in

I purchased above mention fridge on 10.03.2009 with Rs16350/- so called highest price and model and within warranty two time it was unserviceable and partially cleared by the company. In third time again it become unserviceable and after so many talks I compelled them to replace and same has been replace on 21.09.2009. But again on June 2011 it become unserviceable and with so many talk after one week company technician came and changed total assembly stating that mother board fault, whereas I have seen that is not mother board, it is a power supply board consisting of some small transformer, capacitor and resistance (Faulty/Replace board is with me). They have charged Rs 1600/- for board and Rs 285/- for servicing, when I contacted and ask why total board has been change shake of two rupees resister or capacitor you are charging other than servicing charge Rs 1600/-, why board is not replace the faulty component, more over said fridge is a faulty model and other people also suffer for your faulty product with giving highest price. Initially from Whirlpool Customer Care and Area Manager Mr B Murthy mobile no [protected] told they will resolve the issue but after some telephone calls neither they have not done so far any thing nor bother to replying my mail as I already inform in my mail if matter is not resolve I will go to consumer forum. Kindly instruct them to resolve the issue otherwise I have to pay like this every year and that will become extra burden for me due to whirlpool company policy to earn the money by selling/replacing total board after selling a product in high price.

After AMC of RO water purifier no service avail from whirlpool

the people are cheaters, complete fraud people are being appointed in the entire whirlpool service centers , do not listen to the complain and send their service centers people are long chasing. Repeat complain about water filter not working properly.
Very poor service, after sales. I have purchased 1 ro water purifier in 24/09/2009 and did the AMC on September 2010 for one year. After few months water supply totally stopped form RO filter. And complain logged on 28/06/2011 and complain ID is KL[protected]. The service people no responding about this complain and till now the call is pending .But when made the AMC then they told us that they provide the service within 24 hours. If they have no parts for replacement then they can’t replace the total RO system. In spite of did the AMC we are cheated by the whirlpool company.
When amc did for Rs 3800 from then no service is provided from the service centre. Always they are telling that parts are not available. And this episode is continuing from 28 june 2011 till date 21/07/2011.
After taking the amc in a few days the machine stopped working and after several complaints.. my complain is still not responded. Amc card no 24041 model no 11149 machine sr no krao91660907.
From last 1 month I am purchasing water from outside and all the bills for water purchase and consumption records are kept ready for reference.