Whirlpool India Complaints & Reviews

I had registered a complaint no. GB[protected] with Whirlpool Customer care on 3rd August 2011 for a problem related with my Whirlpool Refrigerator. Subsequently, the Engineer named Mr. Vipin Singh visited my residence for attending to my complaint. He replaced a part called OLP Flat Type THK 1340 (Small FIN) and charged Rs. 750/- besides a service charge of Rs. 285/-. He issued a receipt also to this effect. I had no reason to disbelieve the Engineer particularly on the product price as he was deputed by the company authorised service centre. However, after he left, I noticed that the MRP of the part OLP Flat Type THK1340(Small FIN) replaced, as printed on the product label pasted on its packet was a mere Rs. 56.00 only. I felt cheated and befooled. I immediately contacted the no. [protected] from which the Engineer had earlier called be before coming to my residence. One Mr. Ketan responded to my call and I was told that this no. belonged to whirlpool service centre. On explaining the matter of this overcharging to the service centre, to my utter surprise, I was told that the prices printed on the labels are wrong and the correct charge for this product is Rs. 750/- as charged from me and I can verify the same from company's branch office if I so desire. Accordingly, I sent my complaint to the company's complaint portal email ID [protected]@whirlpool.com. I even forwarded the mail to company's CMD Mr. Arvind Uppal's email ID arvind.[protected]@whirlpool.com. I also further followed up with the company's customer care department on 5th August 2011 and was told the same thing that the correct price is Rs. 750/- and not Rs. 56.00 as printed on the product label. I requested to the customer care department to register a complaint of this overcharging by the company's service centre which the executives named Anubhav and Kishore Kaloni refused to register and instead I gave me the contact no.[protected] of branch coordinator Mr. Anil Kumar. Mr. Anil Kumar was not forthcoming in the office on this number and I was told that I should try this number after 12.00 'O' clock. His mobile no. [protected] as given by the customer care department was also reported to be out of service. There is no response from [protected]@whirlpool.com as well as arvind.[protected]@whirlpool.com with which I had registered a detailed complaint earlier on 4th August 2011. You can well understand the plight of consumer if the company representatives themselves start casting aspersions on the genuineness of the prices printed on their products.I have no option but to knock the doors of consumer court forum with a hope to have a satisfactory resolution of my grievance at their level.

Arun Kumar Nanda
SRB-24B, Shipra Riviera, Gyankhand-III,
Indirapuram, Ghaziabad
Mob [protected]

DEAR SIR/MADAM
I BOUGHT WHIRLPOOL DOUBLE DOOR REFRIGERATOR. AFTER ONE MONTH THE FREEZE DOESNOT FORM ICE. I SENT TO WHIRLPOOL SERVICE CENTRE VARANASI. THEY REPAIRED AND RESENT TO ME. AGAIN THE REFRIGERATOR HAS SAME PROBLEM. THIS TIME I SENT TO SERVICE CENTRE VARANASI ON 19/7/2011.UPTO 5/8/2011 THE REPLACEMENT OF REFRIGERATOR HAS NOT BEEN DONE. YET MY REFRIGERATOR IS AT WHIRLPOOL SERVICE CENTRE VARANASI. I AM FACING PROBLEM OF COLD WATER IN RAMZAN.

REGARDS,

MD SOHAIL SIDDIQUI
CONT. NO [protected]
IOC MARKETING DIVISION
STAFF COLONY QTR NO D/1
ALINAGAR MUGHALSARAI
CHANDAULI UTTAR PRADESH 232101

VERY VERY POOR CUSTOMER CARE SERVICE
I HAVE A WHIRLPOOL REFRIGERATOR.......A KIND OF DENTS HAVE APPEARED ON BOTH THE DOORS OF MY REFRIGERATOR.....AND I CONTACTED CUSTOMER CARE BUT THEY ARE JUST FOOLING AROUND BY GIVING ME RANDOM COMPLAINT NUMBER LIKE GW[protected] AND GW[protected] NOT ONLY THIS BUT THEY ARE ALSO ASKING FOR MY NUMBER AND MY ADDRESS WHICH I HAVE ALREDY REGISTERED MANY TIMES AND THE FUNNY THING IS THAT THE COMPANY TEXTED ME "IF YOU WERE HAPPY WITH OUR SERVICE PLEASE TELL OTHERS IF NOT TELL US" I THINK I JUST DID THAT AND I WILL DEFINETLY TELL OTHERS HOW THIS COMPANY REALLY IS......

To,
Manager
Whirlpool

I wish to inform you as under:

1.That I purchased 180liters refrigerator from your dealer TMC , Hyderabad dated on 14/12/2008.

2. That the refrigerator is started giving no cooling problems after 28/07/2011.

3. That I first informed your service center about the defect on 28/07/2011 that In the refrigerator not getting cooling. No cooling is coming in refrigerator.

4.The first visit of the service engineer replaced relay but no results .That your service centre charged me Rs. 280.00 for service charge and 650 Rs for relay but no results.

5. Service engineer visited again telling that the compressor is not working, we will replace it and will inform to service center .but since three days i am calling the service center[protected], They are saying that the compressors are not available it will take some time.Its already one week over.

6.That I have incurred huge losses worth hundreds of rupees by way of spoiled vegetables, fruits, and dairy products etc that are normally stored in the refrigerator.

7. Now i am feeling why i brought this refrigerator.Please understand my issue try to solve it imidiately.

8. I feel that the service is too worst.sorry to say this.

My compliant no -HD[protected]

Please take this compliant as high priority.

You can find my contacts details with tracking of compliant no.

Thanks,
Leela

Our varrenty is complete near by on August 27. We Complain since 2010 March that from inside the Washing Machine Drum some kind of Black Colour acid come out & spread in cloth & damage the cloth & from that part become hole . Generally its effect to under garments & Bed sheet & Paint , Nearly 20 under Garments, 4 Bed Sheet & 2 Paints is Spoil & Hole . From the beginning cotton Towels, Bed Sheet will be too much stretch & become tare . We show it to there Engineering they change side cables change they put the reason after that some another day come Engineers they says that previous Engineers wrongly change cable & my Complaint was Pending till today . Then after l complaint same thing & vibrate whole machine was jumping due to changing of side cable reason given by Engineer after that water walls changing by Engineer without any reason & last 15 Days Leakage Problem near to water walls from that part will be continue& continue . So my request give us New Machine & my damages of cloth nearly 5000 Rupees .I want from Company .Thank You.

I purchased a Whirlpool Proton 330 litres Delux model from Girias near Saraki Signal on 14th July. The refrigerator was delivered on 15th evening and their service person came on 16th morning. When the refrigerator was unpacked it was in damaged condition. The body of the refrigerator was dented and the wheel on the bottom was broken.

Till today (29 july), they could not replace the refrigerator.

This being their top end model I fail to understand how it can be delivered damaged and what is the kind of quality checks it undergoes before delivery.

Regards,

Srinivas

1 month mrket we purchased a Fully automatic washing machine is not working......since 26 th july do send some to make it correct working ..

I have lodget a complaint with whirlpool customer care on the 3rd of july and am still waiting for a solution and honestly this is not the first time. every time I have to pursue the complaint for atleast 15day with threats of case filing and I am fed up with this attitude from a company which I so dearly loved. now they have closed my call without repairing and i am left in the lurch. complaint no-DL[protected]

Whirlpool India limited

Air Conditioner not repaired/replaced.

I bought a Whirlpool window 1.5 ton ac in 2008. This AC demands refilling from 2008 and still the condition is same and even worst. Cooling coil is also damaged now. I am very dissatisfied with your Product.

Recently I have made a complaint of air conditioner which is Under AMC plan right now of Whirlpool Company on their customer care no.[protected] and received complaint no. DL[protected] on 20th July 2011. This air conditioner was purchased on 03/05/2008 from Navrang Audio Video(p) Ltd,D-10,Vikas marg, Laxmi nagar,Delhi-110092 against Invoice no. 15972 for Rs. 20,000.00.

When i made the complaint this time, I was told that AC’s Cooling Coil is damaged and need to be replaced AT YOUR OWN COST, which is not covered under the AMC plan. Its just the ending of the third year and AC’s cooling coil is damaged !
I had made the complaint on 20th july 2011 and I was promised to get my AC back on 22nd july 2011 but when I enquired on the 22nd evening they said we didn’t arrange your cooling coil till now so it will take some more time of 4 or 5 days.
Is this is the whirlpool all about ? !
I really doubt the dependability of your product. With this quality and service I would not recommend whirlpool to my friends,family,neighbours and colleagues.

I am continuously making phone calls on a daily basis but their is no response from the Company and we have to live without Air conditioner in this scorching 40 degree celsius heat.

I feel that my total money is wasted in buying this company’s product and feel harassed, since you people are not attending my complaints I feel severe headache on daily basis as I am a high blood pressure patient.

I want a replaced AC and also want my MONEY BACK which I gave them for the replacement of cooling coil, Rs 48,00.00

If you'll not rectify my complaint as soon as possible then i'll go to the consumer court as I have no options left now. I have all the proofs in written from the very first complaint I made.

Please look into this as soon as possible.

Thanking you,
Regards,
Dalchand
C-140, Telecom staff quarters, Vivek-Vihar, Delhi-110095
[protected]
[protected]
[protected]@yahoo.co.in

I purchased above mention fridge on 10.03.2009 with Rs16350/- so called highest price and model and within warranty two time it was unserviceable and partially cleared by the company. In third time again it become unserviceable and after so many talks I compelled them to replace and same has been replace on 21.09.2009. But again on June 2011 it become unserviceable and with so many talk after one week company technician came and changed total assembly stating that mother board fault, whereas I have seen that is not mother board, it is a power supply board consisting of some small transformer, capacitor and resistance (Faulty/Replace board is with me). They have charged Rs 1600/- for board and Rs 285/- for servicing, when I contacted and ask why total board has been change shake of two rupees resister or capacitor you are charging other than servicing charge Rs 1600/-, why board is not replace the faulty component, more over said fridge is a faulty model and other people also suffer for your faulty product with giving highest price. Initially from Whirlpool Customer Care and Area Manager Mr B Murthy mobile no [protected] told they will resolve the issue but after some telephone calls neither they have not done so far any thing nor bother to replying my mail as I already inform in my mail if matter is not resolve I will go to consumer forum. Kindly instruct them to resolve the issue otherwise I have to pay like this every year and that will become extra burden for me due to whirlpool company policy to earn the money by selling/replacing total board after selling a product in high price.

After AMC of RO water purifier no service avail from whirlpool

the people are cheaters, complete fraud people are being appointed in the entire whirlpool service centers , do not listen to the complain and send their service centers people are long chasing. Repeat complain about water filter not working properly.
Very poor service, after sales. I have purchased 1 ro water purifier in 24/09/2009 and did the AMC on September 2010 for one year. After few months water supply totally stopped form RO filter. And complain logged on 28/06/2011 and complain ID is KL[protected]. The service people no responding about this complain and till now the call is pending .But when made the AMC then they told us that they provide the service within 24 hours. If they have no parts for replacement then they can’t replace the total RO system. In spite of did the AMC we are cheated by the whirlpool company.
When amc did for Rs 3800 from then no service is provided from the service centre. Always they are telling that parts are not available. And this episode is continuing from 28 june 2011 till date 21/07/2011.
After taking the amc in a few days the machine stopped working and after several complaints.. my complain is still not responded. Amc card no 24041 model no 11149 machine sr no krao91660907.
From last 1 month I am purchasing water from outside and all the bills for water purchase and consumption records are kept ready for reference.

We had bought a washing machine - Whirlpool White Magic 650 p fully automatic in August 2010.
On 16th July 2011 when I used my machine I found that the water inlet was not working and so raised a complaint with their customer care (08366). They sent some service engineer on saturday and he replaced the water inlet, took back our original piece and went back as the inlet pipe started working. But unfortunately the water inlet sensor stopped working and the water started over flowing out of the washing machine. Since then we are trying to get it serviced and they have not even sent anyone home to look into this issue.

Our complain no is klo[protected] which has been lodge 14/7/2011 but still no body from whirlpool care to visit our house when they promise to sort out the problem within 48 hours from the time of giving complain no this particular washing machine is getting bad after every 1 month 3 times the mother board has been replaced now we are feedup .
we think there is some manufacturing defect with this particular machine and we also request to whirlpool please explain why still our complain is pending are you not paying you service provider so their engg do not visit to consumer home timely and what your excutive is doing when the complain is pending since 5 days

TO WHOM SO EVER IT MAY CONCERN

i have purchased refrigerator - 410 proton Elite Duet Black Whirlpool Sr. INE[protected] on 13/10/2010. It is in warranty period but on 8/7 /2011 all of a sudden its compressor was not working we have registered complaint at call centre date 9/7/2011 No. JP[protected] and call them to check the refrigerator they reported that its psm is not working and should be replaced and took the part for replacement and till then they are not responding properly nor they are replacing the part taking pains to rectify the problem.
fridge is now a days necessity nor a luxury and min temp. at kota is 27degrees without this life has become miserable.
we hope u will take fast action against it and get frdge repaired within a day or two to regain the trust on the company.
Atul Chaturvedi
Dated: 17/7/ 2011

SIR,

I HAVE PURCHED A 230 LTR FRIDGE ( FUSION) FROM NATIONAL ENTERPRISES SHAHARANPUR (UP) ON 19/16/11,IN HOME I HAVE SEEN A 16 INCH CUT MARK AND SAME I HAVE SHOWN TO THE PERSON WHO CAME FOR GIVING ME DEMO (WHIRLPOOL REPRESENTATIVE) ON 21/06/11 AND SAME THING I HAVE WRITTEN ON THE SLIP OF YOUR REP WHICH HE BROUGHT. I WAIT FOR A WEEK BUT NO RESPONCE GIVEN BY THIS COMPANY.
ON 02/17/11 I TALK TO CUSTOMER EXE SANJAY BUT THE WAY HE TALK IT WAS PATHETIC . AGAIN I TALK TO TOLLFREE NUMBER I GOT ACOMPLAINT NUMBER ONE OF COMPANY REP VISITED BUT MY COMPLAIN IS STILL UNSOLVED.
I REQUESTED YOU SIR PL SOLVE MY PROBLEM.

MY ADD RK KARAN Q NO 243/4 AIRFORCE STATION SARSAWA SAHARANPUR (U P) MOB [protected] E MAIL [protected]@gmail.com

Sir we have got trust on whirlpool in home appliance but your representative and customer care made me helpless so I am giving complain through this desk.

Thanking you

I Anuj Bansal Residence of 3523/1 Chuttani Manzil Nicholson Road Mori Gate Delhi- 110006, Near kashmere gate Metro Station. Ph No. [protected].
Beg to say that their is a leakage of water from the front of machine. I have a problem from the first day of purchasing. I had complaint many times but I always get negative responce from Whirlpool. Please,Kindly solve our problem as soon as possible or You can replace it.
WE ARE VERY DISAPPOINTED FROM YOUR SIDE DUE TO INCONVENIENCE THAT WE HAVE FACED..

I am extremely regretful of my decision of buying a WHIRLPOOL 310Ltr Double Door Refrigerator on 14/04/2008 from Navrang Electronics,Ludhiana. Each year it has posed a problem in the fom of insufficient cooling in summers (the period when its services are required the most). The very first year its cooling was not satisfactory, on complaining to the service center the service man compelled us to purchase a Voltage Stabilizer costing around Rs.1250/-in order to avoid the problem which i did. The next year the same problem again surfaced & the fault in the Timer was detected which was replaced after constant follow-ups. Last week the Compressor failed to function & on the complaint to the service center it was replaced incurring me a cost of around Rs.3000/- but the cooling is still not satisfactory . Iam totaly fed up with its performance & SUGGEST ALL O[censored] to NEVER GO FOR WHIRLPOOL REFRIGERATOR in ur life. I still wonder that whats the next problem i will face with each pasiing year. Wish to Dump it & go for an ice-box rather.
Rahul Sharma
Ludhiana.
14/07/11.

WE HAD BOUGHT WHIRLPOOL WASHING MACHINE 3 YEARS BACK IN 2009, IT HAS GIVEN LOT OF PROBLEMS DURING WARRANTY PERIOD. so seeing this we had given Annual Maintennance Contract to the company , But now when we are giving them Complaints no body is responding, after 7-8 days of calling some person came to check the machine and told us some part to be replaced and that part is not in stock, Now it is almost 10 days no body had turnedup, and whenvevr we called their compliant center they said they are escallating the call , but till now nothing had been done OUR COMPLAINT NO. IS DL[protected]
MY NAME IS VANEET GUPTA [protected]

I had taken WhirlPool RO purifier before one year back and we can not bellive it that we have changed almost each part of Purifier. There are four types of Filter in RO Purifier..Post-Sediment, Pre-Carbon, Post-Carbon and RO Membrane Filter. Therefore, all these filters are changed within year and if you call customer care and raise your complain after that you have to call n number of times then engineer will visit your home. In last month when Membrane were going to change on that we have asked to replace the Machine because in every two months we are finding new problem and we were continously asking to change but they did not change but they offer us FREE AMC for one year because to show that how much there product is good and i was said on that time i am not happy with this because i know your product is not good so change to new one.

Now After one month complete pump system and supply chain stop to working. Just imagine all four filters are changed already and complete pump system is also corrupted. In my RO Purifier system only plastic body is not yet changed apart of all parts are like LOCAL PRODUCT...sorry to say..even local machine is better than WhirlPool.

I was taken this ro system in rs.12500/ and spend rs.4000/ within year..now they are asking 3000rs more for changing PUMP SYSTEM..Now just think, do you want to invest rs.17500 in year along with lot of tensions and high blood pressure and harassments. I was comparing that if i take bisleri water than it will cost to me 7200rs. I am blaming my self why did i choose this product and have taken this much tension.

I do not want to take any individual name of person whom i interacted because i found there are some people are good but maximum people are actually not deserve to be there. But before two days back Mr. Ronika Dua was said to me that she will discuss this issue with her VP to replace my machine but as she does not want to spoil her company image. She did not come to us, now what we can say.

Even i have called many times in their corporate office but no body pick up the call in one go. You need to make so many calls after that someone picked up the call than i left my massage to Mr. Atul Mathul Service head to call me but no reply.

I really wanted to do against this people because they take very lightly to any customers. They need to understand customer's issue but they do not.

I want to launch complain against them.

Regards,
Manish Sinha

Registered Number [protected]
Registered Name Amit Kumar

i had purchased a refrigerator of whirlpool company on[protected], which covers 1 year full and 5 year compressor's warranty. in last week of may 2011 some problem came in the refrigerator and it stopped working. i complained about it to the seller on[protected], now it is going to a month but they are saying that the parts are not available and it will take time to fix it.
can i go to consumer forum for this?
what will be the procedure for this?
and what documents will i need?