Whirlpool India Complaints & Reviews

We had bought a washing machine - Whirlpool White Magic 650 p fully automatic in August 2010.
On 16th July 2011 when I used my machine I found that the water inlet was not working and so raised a complaint with their customer care (08366). They sent some service engineer on saturday and he replaced the water inlet, took back our original piece and went back as the inlet pipe started working. But unfortunately the water inlet sensor stopped working and the water started over flowing out of the washing machine. Since then we are trying to get it serviced and they have not even sent anyone home to look into this issue.

Our complain no is klo[protected] which has been lodge 14/7/2011 but still no body from whirlpool care to visit our house when they promise to sort out the problem within 48 hours from the time of giving complain no this particular washing machine is getting bad after every 1 month 3 times the mother board has been replaced now we are feedup .
we think there is some manufacturing defect with this particular machine and we also request to whirlpool please explain why still our complain is pending are you not paying you service provider so their engg do not visit to consumer home timely and what your excutive is doing when the complain is pending since 5 days

TO WHOM SO EVER IT MAY CONCERN

i have purchased refrigerator - 410 proton Elite Duet Black Whirlpool Sr. INE[protected] on 13/10/2010. It is in warranty period but on 8/7 /2011 all of a sudden its compressor was not working we have registered complaint at call centre date 9/7/2011 No. JP[protected] and call them to check the refrigerator they reported that its psm is not working and should be replaced and took the part for replacement and till then they are not responding properly nor they are replacing the part taking pains to rectify the problem.
fridge is now a days necessity nor a luxury and min temp. at kota is 27degrees without this life has become miserable.
we hope u will take fast action against it and get frdge repaired within a day or two to regain the trust on the company.
Atul Chaturvedi
Dated: 17/7/ 2011

SIR,

I HAVE PURCHED A 230 LTR FRIDGE ( FUSION) FROM NATIONAL ENTERPRISES SHAHARANPUR (UP) ON 19/16/11,IN HOME I HAVE SEEN A 16 INCH CUT MARK AND SAME I HAVE SHOWN TO THE PERSON WHO CAME FOR GIVING ME DEMO (WHIRLPOOL REPRESENTATIVE) ON 21/06/11 AND SAME THING I HAVE WRITTEN ON THE SLIP OF YOUR REP WHICH HE BROUGHT. I WAIT FOR A WEEK BUT NO RESPONCE GIVEN BY THIS COMPANY.
ON 02/17/11 I TALK TO CUSTOMER EXE SANJAY BUT THE WAY HE TALK IT WAS PATHETIC . AGAIN I TALK TO TOLLFREE NUMBER I GOT ACOMPLAINT NUMBER ONE OF COMPANY REP VISITED BUT MY COMPLAIN IS STILL UNSOLVED.
I REQUESTED YOU SIR PL SOLVE MY PROBLEM.

MY ADD RK KARAN Q NO 243/4 AIRFORCE STATION SARSAWA SAHARANPUR (U P) MOB [protected] E MAIL [protected]@gmail.com

Sir we have got trust on whirlpool in home appliance but your representative and customer care made me helpless so I am giving complain through this desk.

Thanking you

I Anuj Bansal Residence of 3523/1 Chuttani Manzil Nicholson Road Mori Gate Delhi- 110006, Near kashmere gate Metro Station. Ph No. [protected].
Beg to say that their is a leakage of water from the front of machine. I have a problem from the first day of purchasing. I had complaint many times but I always get negative responce from Whirlpool. Please,Kindly solve our problem as soon as possible or You can replace it.
WE ARE VERY DISAPPOINTED FROM YOUR SIDE DUE TO INCONVENIENCE THAT WE HAVE FACED..

I am extremely regretful of my decision of buying a WHIRLPOOL 310Ltr Double Door Refrigerator on 14/04/2008 from Navrang Electronics,Ludhiana. Each year it has posed a problem in the fom of insufficient cooling in summers (the period when its services are required the most). The very first year its cooling was not satisfactory, on complaining to the service center the service man compelled us to purchase a Voltage Stabilizer costing around Rs.1250/-in order to avoid the problem which i did. The next year the same problem again surfaced & the fault in the Timer was detected which was replaced after constant follow-ups. Last week the Compressor failed to function & on the complaint to the service center it was replaced incurring me a cost of around Rs.3000/- but the cooling is still not satisfactory . Iam totaly fed up with its performance & SUGGEST ALL O[censored] to NEVER GO FOR WHIRLPOOL REFRIGERATOR in ur life. I still wonder that whats the next problem i will face with each pasiing year. Wish to Dump it & go for an ice-box rather.
Rahul Sharma
Ludhiana.
14/07/11.

WE HAD BOUGHT WHIRLPOOL WASHING MACHINE 3 YEARS BACK IN 2009, IT HAS GIVEN LOT OF PROBLEMS DURING WARRANTY PERIOD. so seeing this we had given Annual Maintennance Contract to the company , But now when we are giving them Complaints no body is responding, after 7-8 days of calling some person came to check the machine and told us some part to be replaced and that part is not in stock, Now it is almost 10 days no body had turnedup, and whenvevr we called their compliant center they said they are escallating the call , but till now nothing had been done OUR COMPLAINT NO. IS DL[protected]
MY NAME IS VANEET GUPTA [protected]

I had taken WhirlPool RO purifier before one year back and we can not bellive it that we have changed almost each part of Purifier. There are four types of Filter in RO Purifier..Post-Sediment, Pre-Carbon, Post-Carbon and RO Membrane Filter. Therefore, all these filters are changed within year and if you call customer care and raise your complain after that you have to call n number of times then engineer will visit your home. In last month when Membrane were going to change on that we have asked to replace the Machine because in every two months we are finding new problem and we were continously asking to change but they did not change but they offer us FREE AMC for one year because to show that how much there product is good and i was said on that time i am not happy with this because i know your product is not good so change to new one.

Now After one month complete pump system and supply chain stop to working. Just imagine all four filters are changed already and complete pump system is also corrupted. In my RO Purifier system only plastic body is not yet changed apart of all parts are like LOCAL PRODUCT...sorry to say..even local machine is better than WhirlPool.

I was taken this ro system in rs.12500/ and spend rs.4000/ within year..now they are asking 3000rs more for changing PUMP SYSTEM..Now just think, do you want to invest rs.17500 in year along with lot of tensions and high blood pressure and harassments. I was comparing that if i take bisleri water than it will cost to me 7200rs. I am blaming my self why did i choose this product and have taken this much tension.

I do not want to take any individual name of person whom i interacted because i found there are some people are good but maximum people are actually not deserve to be there. But before two days back Mr. Ronika Dua was said to me that she will discuss this issue with her VP to replace my machine but as she does not want to spoil her company image. She did not come to us, now what we can say.

Even i have called many times in their corporate office but no body pick up the call in one go. You need to make so many calls after that someone picked up the call than i left my massage to Mr. Atul Mathul Service head to call me but no reply.

I really wanted to do against this people because they take very lightly to any customers. They need to understand customer's issue but they do not.

I want to launch complain against them.

Regards,
Manish Sinha

Registered Number [protected]
Registered Name Amit Kumar

i had purchased a refrigerator of whirlpool company on[protected], which covers 1 year full and 5 year compressor's warranty. in last week of may 2011 some problem came in the refrigerator and it stopped working. i complained about it to the seller on[protected], now it is going to a month but they are saying that the parts are not available and it will take time to fix it.
can i go to consumer forum for this?
what will be the procedure for this?
and what documents will i need?

Hi Team,


I purchased Whirlpool Microwave Oven Model No.22C S.R.No.-B[protected] from your authorized dealer i.e. Spark Digi World Vide Bill No.-2376 Dated- 8th Jan.2009
On 10th June 2011during cooking Microwave Oven stops working with some unusual sound. I filled a complaint against this problem on 10th June 2011to my dealer and consequently I received a message on my mobile that your service engineer Jitendra will see the problems.
On 13th June 2011 your service engineer Lala Ram came to my home to see the problems of Microwave Oven. According to Lala Ram there was no big problem, only fuse was blown out. For full service he asked to submit Microwave Oven to Unnati Enterprises (Your authorized service centre) for one or two days.
Unnati Enterprises doesn’t communicated anything to me in first week and for 2weeks not proper response from their side. In addition I made more than 10 calls in last 2days(i.e. 24 an 25th June 2011) of 2nd week. I became annoyed onto this act o[censored]nnati Enterprises and informed it to my dealer. In next call Unnati Enterprises told that “Capacitor and diode” is not functioning properly and I have to change it in next day after that you can collect it on payment of repairing & servicing charge of Rs.1100.
On 30th June 2011 Unnati Enterprises told Microwave Oven is repaired and it is O.K. now you can collect it. I went to collect Microwave Oven and told service engineer to show the performance of Microwave Oven. As Microwave Oven was swiched on by your service engineer it was running with some unusual sound and he opened Microwave Oven to reset it but he didn’t succeeded.
I was totally disappointed with this act once again told whole story to my dealer. Next day Unnati Enterprises informed me that transformer is burnt out and it will cost Rs.3250.
I am sure transformer is burnt due to bad workmanship at your service centre. If not, tell me answer of following question-
i) Is Whirlpool Microwave Oven is of so poor quality that it needs repairing in every year.
ii) Is it justified that repairing charge is approximately half of its new one in each alternate year.
iii) if a system was running with sound than how can transformer burnt.
iv) who will be responsible for bad workmanship at the service centre.
v) who will be responsible for satisfactory answer at the service centre.
Please do the needful.
I believe that Whirlpool system is recognized brand that is why I am having Refrigerator & Washing Machine of your brand.
Looking for a quick resolution from your side
Thanking you.
Yours Faithfully
Narottam Prasad
Q.No.-213/1
Defence Laboratory
Jodhpur-342011
Mobile No-[protected], [protected]
Email: [protected]@yahoo.co.in

I Mr. Tanaji Jadhav request you to the model of whirlpool refrigerator F-30 LX DLX (280 Ltr) Arcee Electronics, Nerul, Navi Mumbai was purchased on 15/05/2011. vide bill No. 8426 dated 15/05/2011.
2011 model was offered, but he gave me the 2010 model then I immediately told him to give me offered model but shop manager told me 2011 model yet not get from the whirlpool company.
Did I upset the last 45 days due to not replace new model.
kindly look in this matter.

My name: Tanaji Jadhav
Mobile: [protected]
E - Mial: tanajijadhav74 @ gmail. Com

Hi,

This is with regard to my Whirlpool washing machine, white magic 123. The model no. of which is 11577, serial no. is INF[protected]. I purchased the above on 15/10/2009. The warranty extends upto 15/10/2011.
The top cover of the machine is broken from the joint. I complained to the service center. However, I have not got the correct replacement.
The colour of my machine is light blue, whereas the service center guy has replaced the cover with a darker shade saying that the light blue colour is not available.

It looks a total mismatch. I complained about this several times and yet did not receive any response from even the head office. Very poor customer service. I am extremely unhappy with the service and feel harrassed.

Regards,

Madan Mohan Sahu

Hi,
I purchased a whirlpool fully automatic washing machine from Sai electronics in gwalior. Sai electronics is a distributer of whirlpool washing machine. I have complaint on 21st jun 2011 regarding machine is not in a running condition. They told that this issue will get resolved in 3 days. But still they are not considering my problem seriously. And when i told them that i am going to complaint in Consumer Court they told it doesn't matter for us because this part is not available in stock. And when i asked them to replace the machine itself they told they cant do that. My mother cant wash clothes by hand because she is having fungus infection in hand thats why i purchased fully automatic machine.
Kindly consider this issued seriously. I am waiting for the response at earliest.

With regards,
Parag Mangal
[protected]
[protected]

I had purchased Refrigerator Fusion-24 - 200 litre before 5 months. Cooling is not proper so I complained to local dealer. His Engineer cames and told that Gas is leakage. I am surprised how this happened only 5 months gone and my Fridge is not working properly. When complain with Local Dealer he told that due to lot of temperature this cooling will not come so after temperature down automatically fridge will work. After complain he attended my fridge after 15 days. I purchased Whirlpool because I fully believe in your product. After one week local Engineer comes and he just repair gas line. I am not satisfied with the service provided by local dealer. I wish you change my Fridge with new one. Awaiting your favourable reply. Hope you take immediate action and provide be best service as your company name is in Golden letters in my mind.. Talked with Ahmedabad Branch Co-ordinator Ms.Vaishali on Cell No.[protected] she also talked on conference with Kalol dealer but Kalol dealer refuse to change Fridge. I hope your good office will take necessary action to run my Fridge comfortably.
Yours truly, Pankaj Nayak. - Mobile: [protected].

I had bought a Whirlpool refrigerator Master MindF23 DLX (S.No. INA[protected] from A.E.E.C. Co-op Stores Ltd G2160 at Kalpakkam on[protected]. During the warranty period, the fridge had developed liner cracks, which was addressed to the Whirlpool, Chennai Office. After constant follow-up from my side and desperate calls to them, the refrigerator was replaced by Whirlpool, Chennai through an Appliance Replacement Advice No. [protected] dated 24/08/2010 and the item was received by me on 01/09/2010 at Kalpakkam. Whirlpool assured me that the replaced refrigerator also carried warranty for a period of one year from the receipt date i.e. 01/09/2010.

Now the same problem of Liner cracks are appearing in the refrigerator and number of complaints have been registered with Whirlpool. To my dismay, the company is reluctantly sending their engineers to my house with an assurance of replacement since January 2011. This is the reason why I had to approach this forum for the redressal of my grievance. Now their Chennai office informed me that Kalpakkam comes under Kanchipuram office and I am being directed to this new office. Whirlpool at Kanchipuram office have refused to address my problem saying this can not be replaced.

Such a reputed company has supplied the refrigerator of poor design/workmanship or from defective lot and the company is not ready to address my grievance. I have tried all possibilities without any success.

C. Rajagopalan
No.3, 52nd Avenue,
DAE Township
Kalpakkam 603 102
Tamil Nadu.

Customer ID: GB/C/1207/36350
Customer Name: Mr HARI VASHIST
Address: B 183,,
Phone Numbers: [protected],

You have been registered with us for the following products:
Product Description: WASHER - Whitemagic H-65


Gone to workshop not return from last 20 Days.

Regards

I have Purchased “Whirlpool Split A/C 1.5 TON 5 Star rated" on 16th MAY 2010.

Issue 01:
Third free service.
Insufficient cooling even at low temperature at 18°C.
Complained Registered on: 14th May 2011
Complained No: [protected]
Serviced on: 16th May2011
Serviced Details:
The people who came for service are not at all educated simply they cleaned the net and told now it will work then after again I told cooling is not enough then He checked the gas and said insufficient gas and filled it but I don’t know whether he filled or not after that also the cooling was not that much effective, and also the person having the equipment seems to be like reconditioned from scrap tools. We called from 14th may several times then on 16th may again I called and after that only we got serviced I don’t know whether that the warranty is expiring on 16th may 2011 so only you had very slow response and also I suspect on that person who came for service didn’t fill the Gas fully so that only we will again call for service and planned to get Inspection charge Rs 450 and other gas filling charge so you can get from us.

Note :( As per my knowledge refrigerant pressure & volume is low and this need to be corrected, All the Technical word are as per my knowledge)
Issue Closed on: 16th May2011.

Issue 02:
AC and Compressor is not running properly and system getting restart at the time of Compressor Starts
Complained Registered on: 21st June 2011
Complained No: [protected]
Service Men visited on: 21st June 2011
Issue Details as per service Men:
Oil Leak, insufficient Refrigerant (Gas) and Compressor Capacitor to be replaced.
Approx Cost for Rs 2000/-

My Question:
1) How the all Lubricant will leak within 35 Days?
2) If it is leaking from long back why it is not rectified in last service?
(Complained Registered on: 14th May 2011 Complained No: [protected])
3) If it is leaking after the last service then to make the money the man who
came for service on 16th may 2011 have loosen the joints?
4) If the compressor works without lubrication means by default the
compressor will get damaged or the friction overload problems will occur
(i.e. .Compressor burns or Capacitor or Electrical Problems)

Hence I can clearly understand that everything is money minded, and also planning for Annual maintenance contract (AMC).If I have not called on May 14th for third free service My AC would be working fine. I didn’t expect inspection charge to be Rs 450 as it is too costly.
I will not prefer any Whirlpool product to any one as it is a lesson for me.

Sir/Madam

I have a fully automatic front door machine which got repaired since 19th May 2011. The said machine is under AMC for a period of 2 years. The model no is neo vide sr.no. D[protected] dated 16-10-09. On complaint to the custommer care the engineer attended to the call and informed that the machine needs to be taken to workshop. On 21st May 2011 the same was taken to the workshop and delivered back the same on 1st June 2011. At the time of testing itself the complaint was made to the delivery man that the water is not drained during spinning. He informed to again contact the service centre "Magic Technologies (Whirlpool Authorised Service Centre) BG-500, Bagrola, Sector 8 Dwaraka New Delhi 75(machine was returned from the same workshop after repairs). Complaint was again lodged and machine was attended by the engineer on 4/6/2011. The engineer Mr.Pawan attended the complaint and while checking the machine draining nob was broken by him. He asked us to give complaint to the workshop once again and request for repairs. From that day onwards we are in contact with the authorised service centre but every day we are given false assurance that the part will be come with a day or two. Last weeK mr. sasikumar, engineer informed that he will come with the part and replace the same by 10.30 AM, but he did not turned up. On telephonic conversation he just gave false promises that he is on way he will reach in just 10 minutes time. Till evening he did not turn up. Finally with great request he turned up around 6.30 pm that too with the wrong part which was not ment for that model of the machine. He informed to again make a complaint. On our complaint the agency showed their helpless ness and said we cant do any thing we have put an indent it may come any time. Atlast they promised for 21st June that the part will be coming. On enquiry they informed that part has not come.

The agency is not serious on the issue and the attending staff say we cant help it if you want to complaint about our agency you can do it at any level we do not bother about your complaints.

Really i am shocked that company like whirlpool also have such service centres who do not know how to talk to custommers. When asked for a standby machine they said it is not possible. i feel cheated by purchasing a product from whirlpool who had a world fame and secondly by taking an AMC.

Atlast i would like to request your kind self to kindly look into the matter on top priority and resolve the problem faced by me for more than a month and instruct the service centre how to deal/behave with the custommers.Thanking you in anticipation

Machine was purchased in the name of Rizwan Khan(Son) registered mobile no. [protected]


M.A.Khan
New Delhi

Hello,
I have paid-up for the AMC renewal in Mar 2011 which is up for renewal in Aug 2011 for Whirlpool automatic washing machine, but have still not received the welcome kit. I do not even know whether the AMC has been renewed for the next two years or not.

Does anybody know the process of escalating this with Whirlpool and Serco.
It seems these days all the big companies have grown into faceless organization where there is no contact except customer care who are rarely helpful.

Regards,
Harjeet.

Two months before i have bought Whirlpool Proton A/C by seeing the adversitment in news paper that they are celebrating 100 years of service... really i would say that they are cheaters, i bought the whirlpool proton AC from the Viveks show room at annanagar.. they promised about the customer service. but they didnt do that.. now its only two months the AC started giving noise and it is displaying FC.. i have called so many times Viveks service center till now they havent turned up.. and more over customers are really getting cheated by the Whirlpool company by their fantasy Ads.. please dont buy the AC from this company... they will earn the money with 100% profit marigin... it is worst AC ever bought for my home..