Whirlpool India Complaints & Reviews

Hello Sir,

I m Himanshu Bhatt from Ahmedabad. I m writing this mail for your support to solve my problem from Whirlpool India

I had bought a Semi Automatic washing Machine of Whirlpool Model - SPIN 801 from the dealer "Ramesh Corporation - Ahmedabad" on dt 5/11/2010 with 2 years warranty

From after 6 months of it's purchase, i m facing problem in Spin Tub continuously. In between Whirlpol has changed Spin Tub motor 2 times and motor Jumpers 3 times to solve the problem but still the problem remains same. At last when i asked to replace the washing machine, they replied me to pay 1700/-rupees through DD for replacement , they also argued with me - i ve used this washing machine 1.5 years so i have to pay above amount. For your reference i m sending your the total complaint history .

Complaint Id Complain Type Complaint Date Complain Close Days taken to solve the complaint

AH[protected] Spin Tub Problem 20/6/11 28/6/11 9
AH[protected] Spin Tub Problem 4/9/2011 6/9/2011 3
AH[protected] Spin Tub Problem 21/10/11 14/11/11 25
AH[protected] Spin Tub Problem 17/12/11 24/1/11 39
AH[protected] Spin Tub Problem 2/2/2011 9/2/2011 8
AH[protected] Spin Tub Problem 1/3/2012 under process

Total Days84 + days


Above all details i've taken from Whirlpool customer care not make any changes from my side. you can see that i m facing problem continuously in Spin Tub from 20/6/11 and still. Even they had taken 25 days in my 3rd complain for not availability of Spare Parts ( it shows that company is not taking my matter seriously).Just after 2 months of repairing , i had registered my 4 th complaint for same problem . In my 4 th complaint they take away my washing machine to their service station and return it after 39 days .and just after 7 days i've registered my 5th complaint for same reason. At last i've registered my last complaint for Spin Tub Problem with making decision to replace this washing machine with new model which is still under process. after 23 days of my 6th complaint , the service head of ahmedabad is telling me to pay 1700/-rupees through DD for replacement because i ve used this washing machine 1.5 years .

Now please suggest what amount whirlpool should pay for my harassment. Is this my fault for giving 6 chances to solve the problem?. Whirlpool can easily analize that i m not able to use this washing machine properly from last 1 year and wasted more than 3 months in problem solving.

My Request to Whirlpool India
I want to replace my washing machine with new piece but not in the same model. because i've faced so many problems in the model. i m ready to pay the difference amount only if my selected another semi automatic washing machine price higher than the existing model. I m not ready to pay Rs. 1700/- for replacement with same model


regards,

Himanshu Bhatt

I am a Whirlpool privilege member -IFB priveledge number [protected]


This is Mrs Rama here and I possess two Whirlpool Fridges , one single door and one double door (Elite Model). In fact all my family members have Whirlpool refrigerators because I recommended them and because I have had a very satisfying experience with your service until now .

I recently (first week of March) logged a complaint as my fridge was not working ( it was working on and off). The Mechanic from the service center visited us and said that the compressor was at fault. I had some doubt about this as the Fridge was working on and off and I requested my friend who had a workshop to come and have a look . He checked and said that the compressor was working perfectly but looked like there was some problem in the supply of current which could be loose contact or something .

So i logged another complaint , and when the mechanic came (this time a different one) I was out of the country and my husband was there in the house, he checked the fridge and said the compressor was working and apologized for the earlier mechanics wrong diagnosis, He also said that it was difficult that since the wires were inside the beading or the Puff or whatever , the fridge could not be repaired.

I am really astonished and pained by this comment by the mechanic as we spend a lot of money and buy a fridge for its brand worth name. I shudder to think if this complaint had happens two years after I brought it , should I simply throw the fridge because it can't be repaired ? Is there anything at all where the company cam say it can"t be repaired . Are Fridges use and throw in India. I am all the more worried because I have been recommending Whirlpool Fridges left and right to every one and I tell them that there could be a situation when Whirlpool would ask you to simply throw your fridge away.

When contacted the call center staff named JAI Mohan , he was forthright rude and said that they simply cannot repair the fridge

I still have belief in Whirlpool and I firmly believe my recommendations would not go wrong , and it is only the fault of the Mechanic who could have made this remark unwittingly.

I have brought a new whirlpool refregerator on 18/06/2011 model no 340 DLX P sr no[protected] from manglam, 1 press complex m.p.nagar bhopal m.p
but from the very first day it was making noise after complaing to dealer ,serviceman responded after 23 days & diagnose a fault in compresser then after few days he came & replaced it even after sometime same noise started ,now after complaining nobody responding properly & we are afraid of getting barred from warranty time, pls guide us.

Dear Sir/Mam
I purchased two items of whirlpool freeze and washing machine at the time of festival Diwali 2011.When i got delivery at home refrigerator was defected as handle scratched and other also.I call log for service with the help of shopkeeper,engineer come to see and say i again come to repair but till date engineer d'nt come back.I got service message on my registered no [protected] as satisfaction code is 161 SR no. JP[protected].
I complain two times on this email [protected]@whirlpool.com of whirlpool company but i d'nt got any response.
Please provide service as early as possible.

Gireesh Kumar Kaushik
Richa Sharma
[protected]

I am writing here to share How Whirlpool is cheating us @ Services..
I have Whirlpool washing machine. I found that machine was not functioning because of some power problem.
When i complain to Whirlpool service center, Person came and changed the entire plate, Charged 2500/-.

When i check with that guy he said he don't know how to replace the faulty component ( i said, i have all the supporting equipment, required for replacement at my home, replace the faulty component). So now see….. How much talented peoples are coming at our home for servicing and replace the entire plate (easy solution ) , even my Kid can do this......

Since Washing machine is a critical equipment at our home so i was forced to get it fixed and knowingly get cheated.....

In a washing machine We have three parts
1. Body (rarely need to be changed)
2. Control plate ( Which he changed)
3. motor
……..
……….
…………
Another option he has given, Pay AMC which will be cost of 3500/-
I purchased my washing machine around 4 year back it mean…
4*3500 = 14000/-(it mean we may buy new machine…..:-) )with the cost of AMC..

Regards,
Sachin
nandwana.[protected]@gmail.com

I have purchased this oven from Home Shop 18 on[protected]. From the date of purchasing my oven started giving problem. It is 20L grill microwave, but
grilling function is not working . i gave so many complaints and kept quite. No one came or gave the demo how to work it.Three months before I gave a complain that my oven is not working so one technical person Mr.Anil has come and said that PCB has gone due to power fluctuation. But he is not getting that part to replace it from then . So many times I have complained to customer care but no response till now. Even the higher up executives doesn't give satisfied response.So I thought to book my complaint to you so that my problem can solve at an earliest.

Dear Sir / Madam

1. I purchased a Refrigerator, Model No 10846,( Fusion, 310 ltr) on 02 June 2010.

2. It is informed that the maid Refrigerator Compressor has occurred default within authorised dealer i.e. Jaya Surya Engineer, Tirunelveli ( Tamil Nadu) on 10 May 2011.

3. It is regretted that again the Compressor Not Functioning ( Refrigerator not Cooled ) with effect from 04 Feb 2012.

4. I informed to a dealer at Tirunelveli on 05 Feb 2012, One Service Engineer came and inspected the Refrigerator at our home.

The following chargable have to pay by me.

a. Re.1500 for filling up with Gas.

b. Rs.250 as Service Charges and some other expences.


Why I should pay money your Company Product has Occurred default within ayear. The same replaced them default within 09 months.

In this way I have to spend Rs.2000/- or more for using your company product, every year.

So I amy Very fedup with this.

May I request you take remedial action at the earliest.


Our Contact No

[protected]
[protected]

Home Address

A.Murugesan
2E / 1, Podhu Nala Street,
Palayamkottai - 627 002.
Tirunelveli District.
Tamil Nadu.

Dear Sir/Madam,
I have purchased washing machine on[protected].
I have paid all money in single amount & cash.
Washing machine was not worked even for onr minute. When we have contacted dealer for that, he has informed that whirlpool technician will come & will repair the problem. Now even after 6 months, nobody has came. we are doing continous follow up, but dearler is just postponing the things.
you are kindly requested to take action in this regadrs & help us. Thsis kind of matter has happened with so many customer for other electronic items.
Thanks & Best Regards,
Riyaj Atar.
[protected].

Item Details:
Washing Machine
Whirlpool make
Model: 11701
Sr. No. IN[protected]

Dealer Name: Mutha Agencies, Shrigonda.

Megha Services Frauds-CheatersAddress: # 64, 2nd Main, Bapuji Nagar, Mysore Road, Bangalore, 560026 Phone Number: +91-[protected]
Our Whirlpool washing machine suddenly stopped working and showing E1. On 4th March 2012 we called Justdial to find out the Whirlpool authorized servicing center and they sent SMS of the servicing companies list and also started getting calls immediately once we hangup the call with Justdial even before we see the SMS.

One person named Abihishek sent Naveen Kumar from Megha Services to repair it stating we are authorized service center from Whirlpool and he stated the pressure sensor has to be replaced and charged us Rs.1600/- with 2 years warranty after 5 days washing machine stopped working. We are trying to contact with the number on the bill and some lady told us its a home not service center. We are unable to trace him now and have got cheated finding the pressure sensor to be duplicate.

They are cheaters don't believe Megha Services people. Any services you want for your consumables please find phone number from your bill where you purchased or warranty card or find out from website with the company name you bought, since all major companies has their contact details on website.

Don't go to Justdial.
We called Justdial about this issue and we spoke to them for more than 1 hour, they did not help us. And they said its not our issue. Now we are helpless writing on blogs to spread awareness about it.

Justdial may mislead you. Beware of Justdial.

Robers/Gangsters might also get listed in Justdial and they can rob your home.

So allow some one at your home whom you have reference or referred by your near or dear ones.

This is the second complaint which I am bound to register in reference to same aspect. I don’t know if this is the policy which Whirlpool as a company follows or is it that we were the unlucky ones. Repeating the same story again; my parents who are very old stay in Trivandrum where power cuts are a daily affair so for them I had bought a Inverter which when I had bought initially itself started giving troubles and since calls to so called “customer service centers” were not working I had to bother people in the higher management of Whirlpool to help me out. Now again it has started giving trouble and all the calls to service centers are falling to deaf ears. The inverter started giving trouble on Dec 24 2011 and my parents had duly called up the customer service and informed them. Instead of having a personnel sent across to have it checked they informed to get the Inverter to their service centre. My father took the inverter to Whirlpools authorized service centre in Trivandrum (Hi Tech Solutions). Mr. Shibu who introduced himself as the manager informed my father to leave the inverter at the service station as the technicians were not available and they had to do a through check. Mr. Shibu also informed that once the inverter was rectified it would be delivered to our residence by a personnel from Whirlpool and he would also assemble the inverter. Mr. Shibu provided my father with the work order number (work order no. H1061) and informed to use the work order number for future reference. The inverter was with them till the 30th of Dec and only after my father enquired with them it was informed to him by Mr. Shibu that there was nothing wrong with the inverter and it was the battery which was faulty. My father at that point of time informed Mr. Shibu that the warranty of the inverter was expiring on 05th Jan 2012 so it was better if they had run a through check. Mr. Shibu very confidently informed my father that they had checked the inverter and it was working fine. Mr. Shibu at that point informed that it would not be possible to have the inverter delivered to our residence because it was too heavy and they could not get it on a motorcycle and told my father to come and collect it himself. My father again went to the service centre and collected the inverter and had the battery checked and it was in perfect condition. The same was informed to Mr. Shibu who promised that they would send personnel to come and have a look. Since even after a week no one turned up my father once again called up Mr. Shibu and enquired about the status, on doing so Mr. Shibu informed our house was too far for them so he gave an alternate number ([protected]) and told my father to call up this number and lodge a complain and they would come and do the needful. Mr. Shibu informed that the personnel on the given number were not responding to his call so it was better if my father was to call directly. My father called up the given number and finally after three days some one did pick who refused to divulge his name and was very rude and informed my father if any of his personnel was going that way they would come and have a look. Since then they have stopped answer to the calls and Mr. Shibu has washed off his hands. So we are sitting with an inverter worth INR 19000/- which doesn’t work at home. And not to mention with its warranty expired. I work in Bangalore and my parents are 70+. It not easy for them to carry the inverter along with its battery which weighs more than 30 kilos to places where these guys say to have it checked every now and then. Isn’t it the policy of Whirlpool to have door to door service? Or is it just another marketing gimmick because that was what was promised to me when I bought the inverter. Everything has been going wrong with that thing from day one and nobody from Whirlpool bothers or gives a damn. I think Whirlpool’s only strategy is to sell a product to the customer and then forget about both the customer and the product. I don’t even know why you have the so called “customer service centers” if they can’t help out their customers? The least that is expected from the agents sitting out there is them to be polite. Is that too much to ask? If you can’t deliver what you promise, then don’t promise rather than promising the world when the customer is shelling out cash and not even bothering to respond to a complaint for over a month. I can’t understand how people like Mr. Shibu who call themselves managers be so curt? I really think people like Mr. Shibu are not fit for such industries. How can he even say he can’t deliver the inverter since it is too heavy? Didn’t he know that when he promised to have it sent across? Or does he expect a person who is 70+ to come and do his job? Why can’t they accept that the inverter they sold to us was faulty and have it replaced? You people should learn a lesson from LG service centers, no matter how minor the problem is or what the problem is, if a need arises I get a person at my door step within 24 hrs. Hats off to their prompt service. I too need an inverter for my house in Bangalore, thanks to this horrible experience I now know which one not to buy. I work for a hospitality industry which uses a lot of Whirlpool, LG, Sony, Samsung, Bose and most of the world’s famous brands when it comes to refrigerators, television sets, speakers etc in a very large scale and this kind of response from Whirlpool does not give me a very positive feeling. I will definitely make sure that not only my company and its sister concerns but a lot of other companies think twice before they go for your product if this problem is not resolved at the earliest. I apologize if the complaint is too harsh or is hurting anybody’s feeling I assure my intentions are not so, it’s just that I am too frustrated with the “carefree, not my problem” attitude of the Whirlpool’s service personnel’s. As mentioned earlier the inverter is in Trivandrum so the best person to get in touch would be my father at +91 [protected]/+91 [protected].

Raghu.S

Mobile: +91 [protected]

E-Mail – raghu.[protected]@gmail.com

Hi

I have a compaint registered with whirlpool support desk with the below complaint Number : HD[protected] on 24-Feb-2012

Till this point of time there was no resolution for the time , I have contacted the service engineer Mr Narasimha (Mob no: [protected]) and also the help desk multiple times.

The reply that I got from the service engineer is that , the defective part is out of stock and they are waiting for the procurement of the same. I waited a considerable number of days, but not heard back anything from whirlpool.

Request you help me out and bring my washing machine back to work

Thanks
Sajith Santhappan
+91 [protected]

hi i'm SANDEEP KHARVI from gangolli.... pls conatct [protected] ...it is to notice you that v have purchased a refrigerator of the comapany whirlpool(genius) thruogh installment.. after 2-3months of buying the produc's clour started to get fade. apart from that door won't shut properly. few servicemen from the comapany have come and checked it. but,they told that they could not help. even that broker also stay away from this issue. though v have the product guarante of a year,cant help ourselves...

purchased fridge on 23-02-12, worked only for a week. now not working since 2nd march 2012. complaint registered with whirlpool customer care on 3-3-12 and their complaint booked no.isBG[protected]. calling daily customer care,but not a single person has come to service the fridge.

hence i request you kindly to look into this matter and do the needful to me.

thanks.
santhosh.

I have a whirlpool refrigerator, model no 6081 and serial no INA[protected]. The cooling in the fridge had stopped two weeks back. The PCB required to be replaced and that was done. Previously 2 years back also I had to install a new PCB.
Today, we purchased a new stabilizer and on connecting it, the green and red bulbs on the panel---fast forward ice and alarm reset bulbs started beeping and a non-stop music started playing. I've had to put off the fridge.

When the PCB was replaced on 14th February, though the cooling process had started, the fridge was not functioning as a frost-free fridge. Icicles were being formed in the freezer and moisture was present in everything in the fridge. On complaining again, the service engineer was not able to do a satisfactory job and today, this new problem.

My fridge was purchased in May 2004 but has caused a lot problem. I need a proper solution.
I hope something worthwhile will be done and my faith in whirlpool will be restored.

I was a regular customer of Star CJ and had ordered a Whirlpool Magicook Microwave Oven for Rs.6990/- vide order No. [protected] through Cash on Delivery mode . Docket no.[protected] was delivered vide invoice no. U[protected] dated 16.11.2011 but there were only free gift and Oven was not in the box. Matter was immediately brought to the notice of Star cj and courier and we have got this matter written on bill itself by courier delivery boy.I talked to Star CJ several times. I talked to their representatives namely Bhavna, Rohini and Robin who was Senior Floor Manager and they always assured that they
are investigating the matter and goods will be delivered at earliest. I also mailed to [protected]@starcj.com but they did not responded. Goods are still undelivered. They are neither returning money nor giving me the goods.

To whomsoever it may concern,

Reference No: 518
Date:[protected]
Product registered under the name of: Rajni Dixit
Add: 677 pocket 5 mayur vihar phase 1, New Delhi 110091.

Complaint: Our complaint made to the the customer service of whirlpool has still not be attended after constant reminders. had registered the complaint on 18th feb 2012,and ever since then we have had no revert from the concerned department.
please act immediately under intimation to P.N Dixit(phn: [protected])

RESPECTED SIR,

Myself K.Devaraj a Bank official. Recently i have purchased a washing machine of model no.12202 on 29 of January from the shop named NEXT RETAIL SHOP, Hassan ( bill no. [protected]).i have a problem with regarding the information of correct cost of the product. And the major problem is that the shop men are not coming to the customer house to guide about the usage and not at all giving the information of how to install the machine. since we are using for the first time we dont have the idea at all. We have contacted the shop people many a time. But they are answering very rudely without concerning about the customer. I dont know that is this the way retailer react to the customer? i need to move this complaint to the consumer court. But before that iam just informing you about the problem.
thanking you
K.DEVARAJ

I Have given my micro oven to Trichirapalli Binnacle Engg of Whirlpool , But we are not able to get the material back in time . They said the material to be replaced is not received from Whirlpool India Limited, So please rectify my complaint .
Service Card No:1594, We have purchased the material From Ratna Stores, Trichy

This is Madhu, I am using Whirlpool proton elite 6th sense model fridge

I have gave complaint on 8th Jan, 2012. My 6th sense elight panel got damaged.

They assigned one engineer he came and verified and he took elight panel.

After that he didn't responding my calls.

I registered complaing twice in whirlpool customer care center, they said will resolve your issue in 2 hours.

If I call engineer, he is not picking up my call, if I call from another number he is picking up the call.

His name is Sarvanan R. and his number is [protected].

Please help me wht needs to be done to get resolve this issue.

Now everything is freezing and becoming ICE.

One automatic washing machine was purchased on 02.05.2011 from Great Eastern Shop, situated at Salkia, Howrah, due to water leakage problem in washing machine I complain to your toll free no. [protected] on 12.12.2011, 13.12.2011 & 14.12.2011 and my complain No. KL[protected] . Machine was picked up for repairing on 15.12.2011 and deliver after repairing on 26.12.2011.

Again complain was lodge on 02.01.2012 vide complain no. KL[protected] for falling down the washer, Nuts & Spring and machine was jumped near about half meter from own place. We all are afraid and power was switch off immediately. Mr. Parimal Biswas engineer came for repair on 03.01.2012 and says that Tub Rod was wrongly fitted and they repair the same.

Again 3rd complain was lodge on 07.01.2012 vide complain no. KL[protected] & KL [protected] for falling water and sound from the washing machine. Futher it was repair.

Again 4th complain was lodge on 22.01.2012 vide complain no. KL[protected] for falling water and Mr. Sandip Sadukhan engineer has came for repairing and they say some parts will be change. But no one came for repairing after that. Again I called to Mr. Gautam Mukherjee Head of Howrah North on 31.01.2012 i.e today for change of washing machine on his mobile No. [protected] because from last 2 months I am facing lots of problem and no one interested to remove such problem and Mr. Gautam Mukherjee out rightly said I can’t do any thing in this case. Further I asked to Mr. Mukherjee to give me your senior’s no. So I can explain my problem but they says I am boss and no one is senior to me.

Therefore its my request to solve the problem


Regards


Hari PrasadAgarwal
[protected]