Whirlpool India Complaints & Reviews

We purchased Whirlpool AC 3 years ago.The AC started showing problems after 2years and in every 4 months it needs filling.The agents as usual say this is because Noida is not a good place and Noida has a lot of open drains.The whirlpool sells horrible products.The qulity of products is very bad and the servicing is the worst.The service engineer (number :[protected]) took 400 rupees for servicing and now not picking up calls.I tried his number atleast 10 times but no reply/Please stop selling your products in India if you cannot provide service .

Whirlpool/Microwave — delivery not made so far

Please refer to Booking ID No.[protected] dated 5th April2010. I was given phone calls on 1st and 2nd April and was provided with information on the products by e-mail and was asked to book an order for participating in a draw. I booked the Whirlpool microwave at Rs. 7095/= and was given the booking ID No.[protected] and customer care No.[protected].

Can I know the delivery status? How long do I have to wait for the same? Pl confirm. I have made payment through credit card.

Whirlpool / Microwave — cement not deliver

DEAR SIR,
CMENT NOT DELIVER,
PLS EXPLAINED IMMEDATE,
MOBIL NO [protected]
ORDER NO[protected]

THANKS
HARI SANGAM

complaint no: CN[protected]

with reference to the above we have registered complaint on 17.12.09, but still have not not rectify / solve the problem.

Is it Whirlpool best service?
when can we expect service from whirlpool

Regards,
Irshad

SERVICE ??

complaint no: CN[protected]

with reference to the above we have registered complaint on 05.01.2010, but still have not not rectify / solve the problem.


Regards,
Irshad...

I am vaibhav pathak my mother has bought refrigerator from prakash electronic ballia in 2008,
but from last year it is not working and she is alone in house after that also she had complaint near about 10 times to worlpool service and to the shop keeper but they are not taking any action,
its a humble request please help it out.

I am Using WhiteMagic 123 650P, Sr.No.:INF[protected], Model No.:11577 Last six month its giving problem, could you help on me this, Maximum Parts of this machine has been changed.

I had purchase a whirlpool fully automatic washing machine in Oct.2010.After purchased a machine i had got so many different problems from machine.time to time i got problems & the enggn,keep on coming to rectify the problem. Last month on 23rd of May.2011,I was washing my clothes suddenly i got to hear a loudness inside the machine,I had lounged a complaint for the same in gurgaon cust.centre.Again a Engg.had came & checked the machine & found that some plastic plates having girraris got damaged & it needs to take to work shop for rectify the probs.After two days 2-3guys from aryan enterprises came to my home to pick washing machine for workshop.The whirlpool customer centre had asked me to get back the machine within 2 days.Now its almost a week got finished & i am stiil not getting my machine back.whenever i try to call to the contact no"s of aryan enterp.i got no response & from customer centre every time they told me that sir we make ur complaint on urgense base & u will get ur machine soon.

Now i only suggest everyone not to buy whirlpool products as in term of performance & service its worst than any other brand.

Problem with Repairs And service

Sub: - Complaint against Whirlpool India Ltd.
I purchased a refrigerator 250 L from Whirlpool Authorized dealer Behl Agencies (P) Ltd. Dehradun.On3rdmay2012 for Rs. 20000 . The same was paid to the Dealer vide cash dt 3rd May 2012.
Sequence of events:-

On Aug 19 2012 I lodged a complaint with the Whirlpool call centre no[protected] regarding my refrigerator. The problem was that the refrigerator was not working and there was no cooling in Freezer and the main cabinet. Due to this material in this going to destroyed.

.Despite continuous reminders the refrigerator problem has been not solved by service engineer up to date 26/08/2012.I had contact them at least 8 times but company did not respond in any way. They
Always gives me assurance very soon problem get be solved by Service Engineer.
I have e-mail them about this problem but to my surprise Neither I have received any call from any senior nor did any Service Engineer visit my residence.
I now totally dissatisfied with service

Request your good self for the speedy redressal of the problem.
Thanking you

Yours truly,


Himanshu p s Bhandari
SRINAGAR GARHWAL
LIC OF INDIA
DIST-PAURI GARHWAL
UTTARAKHAND
MO NO [protected]

Ac is not working. Compressor problem.Not registering complaint at customer care.

I have purchaged ac from dealer kota rajasthan on 3/4/2009.
Now compressor is faulty.Customer care is not regisering my comlaint.
I am unable to regiser on line comlaint on whrilpool online complaint system.

Whirlpool India — Repairs of Refrigerator

My whirlpool refrigerator has developed a defect for which i sought assistance of the company. Over 20 day my refrigerator is still not operational despite paying money in advance. Every day a new technician is sent , a new diaognsis and a new quote .
I did not think that a brand like Whirlpool would have such a poor service in the capital. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

i too have a huge complian abt my refregerator...they are frauds and they denied to replace my refregerator...rajesh and prashant in charge of pune service centre and fake people and are the root cause of my problem...they should be fired...I HATE WHIRPOOL...

I too faced same problem with whirlpool refrigerator. I bought it last year and it is second time i went to customer care for replacing its compressor and facing harassment from whirlpool authorities in Punjab . I recommend all the whirlpool customers to leave this brand if really want to get some quality appliances. It is a Fraud...

I am your customer since last 10 years and I have every home appliance from washing machine, microwave to freeze and Split AC. I really feel pride while using these home appliances. But I regret to inform that the service level of Whirlpool at Jabalpur, MP is pathetic. Recently I have been transferred to Jabalpur from Rajkot, Gujarat and l regret to say that the service centre here is not up to the mark. Let me quote the problem faced by me. Consequent of my transfer my Split AC was brought to my new location through transport Agarwal Packer. During transportation the back coil of outdoor unit got leaked. Accordingly the service centre M/s Swapna Marketing was called up for repair. They rectified the coil and I dont know how well they worked on it. The Very Next Day the coil got once again leaked. It was once again serviced but to my dismay it got leaked for the second time and the whole cooling gas just escaped. I repeatedly followed up with the servicing center but no positive feedback came from their side. It was after two day one engineer Mr. Vivek Jain came and after inspection told us that this outdoor unit cant be rectified. Till today ( after 7 days) my problem is unattended. I have even discussed the matter with Manager Mohit Roghuvanshi but with no result. These consequences have resulted me to zot down the things to you. Whrilpool is a very good and reputed company but I feel its service providers are letting the image of the brand down. Please help.

Abhijit Paul
+91 [protected]

Whirlpool Fridge — fridge maintaince charges in 10 yrs equal to the cost of fridge

Dear Sir,
I am a regular customers of yours.
I purchased Fridge, Ac, Washing Machine 4 yrs back. Every thing is working fine except fridge. In 2nd year only some part got replaced for which I paid Rs1000 as some charges. Now compressor is gone and needs to be replaced for which I complained 4 days back and I was told to pay rs1500 as service etc charges and still nobody turned up to do the job.
It is under warranty and I have all bills.
If every two year I had to pay for my fridge I would have gone for other brand which is economical. If it is like that then I may end up paying amount equal to one fridge in 10 years then why go for whirlpool.
I hope you will understand me as a customer and do the needful at the earliest.
Thanks,
S D Dhamija

Whirlpool Fridge — Poor Service by the vendor

I purchased a Whirlpool fridge in the year 2005. Within 5 yrs the compresser started giving troule.
I got my compresser changed in Mar '09 and within 3 months thde gas started leaking again.
I have lodged a complain on 25/6/09 complaint no.HR [protected] and am still waiting for the technician to come and rectify the fridge. What kind of service are they providing, is this what is giving 100% customer satisfaction.

Whirlpool Fridge — No Technician in Whirlpool,Poor Service

We are not satisfied for your service past 27th Oct 2009. I have Whirlpool Fridge. This fridge under Home Care Plan from 3rd May 2008 to 2nd May 2010. My fridge was not working (low cooling) on
27th Oct 2009.

I am registering the complaint on Whirlpool call centre complaint No. 55226 dt. 27th Oct 2009.

Technician has come on 30th Oct 2009 he don’t understand the problem and not rectified.
He told come on next week and solve the problem. Till 3rd Nov 2009 no persons not come.

Again contact whirlpool call centre at 3rd Nov 2009, she told your complaint has been closed and
re-register compliant and given the new number. My new complaint No.4217 dt. 3rd Nov 2009.

Technician has come on 10th Nov 2009. He is note done repair work, he find the problem.
He is told, gas line blocked, I send technical person within 4 days, he had solved the problem.
Till 16th Nov 2009 no persons not come.

Again contact call centre at 16th Nov 2009. He re-register. My new complaint No.26970
dt. 16th Nov 2009.

Technician has come on 23rd Nov 2009. He is note done repair work, he again find the problem.
He is told, refrigeration gas is leak, I send technical person within 2 days, he had refill gas. Till today
no persons not come.

I contact call centre at 25th Nov 2009. He told re-register due to gas filling. My new complaint No.43577 dt. 25th Nov 2009.

Today whirlpool call center Mr.Raju and Mr.Palani is disconnect my calls.

From 27th Oct 09 to till date I contact on your call centre and mail to [protected]@whirlpool.com, no response on both side.

Poor Service

FRIDGE — Not cooling

Fridge not working. Reprentative o[censored]nited home care[protected] visited but after that no body came again to attend the problem. I am following daily basis but it has passed more than 15 days. I think I am culprit why I have purchased the GODREJ fridge who does not care for customer.

Whirlpool Fridge — Not cooling

we had purchased this fridge from Adishwar India Ltd. Laxmi Devi Nagar, Bangalore - 560058
MODEL:-
whirlpool ref frost free 410ltr DLX professional-carbon/inoxern invested in. i didnt know that whirlpool was such a bad make and such a bad service. We paid Rs30,000/ for this damn firdge and just as it turned a year old all the problems started. in a months time we got it checked 4 times and even replaced apart which cost us Rs 4000/ But, still the problem is not solved. so much of our food is gone in the dustbin casue it doesnt cool at all......

to be very honest this is the worst product I hve ever invested in our entire life.... Infact i am spreading the word to all my known people not do this mistake wht i hve done please dont dont buy this brand name stuff.

If you can get this problem solved for me thn i might think that yes whrilpool does care for his customers.

Sir, Whirlpool is a hopless company. I fully agree with Mr.R.K.Malhotra.His complaint against whirlpool fridge is fully justified.AC Of this company is also of low quility. The life of AC is hardly 2-3 years as I come to know.

A.K.KHANNA

Sir, Fridge of whirlpool is hopless one. I will not recommend to
buy the products of whirlpool company.

BHAGAT SINGH

I agree with the complaint of Mr R.K.Malhotra regarding the Whirlpoool refrigerator. My Mama also purchased this fridge and had to got it replaced from the company as so many complaints were there. I dont know what has happen to this company that so many complains are coming.


sahil

Sir, This company is basically fooling public as their products are useless
One should avoid to buy the products of Whirlpool.

A.K.KHANNA

Sir, I agree with the complaint of Mr R.K.Malhotra regarding the Whirlpoool. Basically company is depending upon agents and can not sort out the problem.In my opinion firm should replace the fridge uncondionally.


Sumit

Whirlpool — non cooling of the fridge

we brought a fridge worth rs 28,000.00 model ff 400 elite model from the company on the 11th of aug 2008 with the extende amc of rs 4,000.00 every thing was fine till march 2010 then the problems started and we made complaints regarding the non colling of the same technicals came and the problem was sorted out then again after three days same thing happened again they came and said that there is a leakeage problem again they filled the gas and said everything will be fine from now onwards but again the very next day same problem started. we were told that something is wrong with the compressor so the took our fridge to the workshop and returned it after 5 days saying everthing is now normal then after 5 days the fridge was iin its previous condition i,e non-cooling again after some days people came and took the same for repair to the work shopand lastly they changed the compressor and the fridge worked for 6 months .now again from april the same problem is what we are facing in the hot that there is no cooling in the fridge now after repeated complints the technicals are coming filling the gas but nothing is effecting the box mnow my major cincern is that the metal box is of no use to me it is only occuping the space in my house and consuming electricity

pls suggest what should we do in such a hot season
tripti
[protected]

Whirlpool Fridge — forgery case

I have made an AMC of Rs 2539 from Serco BPO Pvt Ltd from your service partner, recv no C 12239 dated 2/9/2010 for my refrigerator for 2 years ie upto 2013 in the mean time i got my fridge repaired and paid Rs 2643 which am not suppose to pay as the person told me that he wont accept the AMC....i have called your customer care number of times but there was no action taken...i need my payment to be refunded and plz make a note of it for future and expecting a better service from your side ....i am leaving my contact details below
Sunil kumar
Kothi no 31 Sec 10 Dwarka
New Delhi
[protected]
[protected]@gmail.com

about washing machine

in my washing machine under dryer water is store not drain out from machine

Whirlpool — Whirlpool Air Conditioner

Sir,

I have purchased a Whirlpool AC on 1st June 2009 and since then this AC has hardly worked for 10 days. The dealer who supplied and the service centre are too casual in their approach of this faulty unit. The whole month I have just been busy logging complaints for the unit and thereafter taking leaves from my job to get the same repaired. Within a month of purchase this unit is down the third time and each time it takes 5-6 days for the same to get repaired and working.

Please suggest me how to get out of this painful experience.

Regards

Aaisha Khan

I have taken AMC on 2 of my Whirlpool ACs and they still charge some amount to do any repair. Also they want a photocopy of the AMC document every time and if you do not show it to them then they charge money! Cost of repair is also 3-4 times the market price.
I agree with you that taking AMC from Whirlpool is a mistake.

Alok
Noida

Whirlpool Fusion Refrigerator — Delay in installation

we had bought a refrigirator from the dealer on 9th May 2009 and even aftre 2 weeks he is not ready to come home for installation. After calling for several times he said you can open the seal and install it on your own but we refused since if there is a manufacturing defect he might balme us later saying that it was damaged during our handling.

WHIRLPOOL FUSION REFRIGERATOR — Very bad customer service

I had purchased a fusion refridgerator in december 2008. and last month the thermostat got burnt. Now the entire fridge is in direct cool mode, means put a glass of water anywhere inside the fridge and you are gauranteed for a glass of solid ice in 2 hours.

I has already raised a complaint with the service center. Here is what is amusing to me

a. The technician never visits my house
b. Check after 1 week the customer service says that the technician has given a recommendation to replace the entire equipment.(probably the technician has some telepathic powers) Good to hire lot of such people in customer service.
c. Then the complain remain in the same state for now 4 weeks with no action.

This is a gross misleading of the customer service (home care). There should be some turnaround times attached the the complaints.

Whirlpool Fusion Refrigerator — Cracks in the inner plastic body within two years

I purchased a refrigerator of whirlpool Fusion 310 Ltr. on 6/5/2008. I know that all the companies are giving one year warranty for the refrigeration. My warranty has expired but still i want to bring to notice that whirlpool is purchasing low quality plastic for there refrigeration products as my refrigerator has received several cracks within two years of my purchase.

whirlpool/fusion — rust screws inside refrigerator

dear sir,i am purchased one fridge whirlpool make,inside all screws are rusted,door lock also heavy rust after one month,service people tell it is not include warranty.

whirlpool/fusion — freeze not working

dear Sir/madam,

we bought one frezee on dated 25 june 2011, but that is not working properly. complaint is also booked but till date no solution.

we bought through BIG BAZAR.

COMPLAINT NUMBER:PT [protected] DATED 27/7/11
COMPLAINT :PT[protected]

PLEASE HELP. THE BOTH PARTY.(BIGBAZAR AND WHIRPOOL) NOT GOING TO SUPPORT BY ANY MEANS.

they sent totally 0% exp person justb to fulfill the complaint formality.

waiting for help and support.

Whirlpool — Water Leak problem

I have brought a whirlpool professional, as a valentine gift to my wife. After using it for a week, it started leaking ( almost 2 glass water ).I have given complaint to the whirpool customer care and I have been following for more than 15 days. Till now 3 persons have visted my house with no retification.The thing I observed is they look like sales guys and I did not see any certified techinician there, which I belive is a 420. I have been begging to repair or replace, but not getting any response.

The customer care says that the fridge is under observation, but not sure who is observing as none has visted my site after the techinican removed the parts and left for the day.

As a customer I need help. Please suggest me for the things to do and also guide me to the right channel.I want to make sure that no other person should be affected.

Forgot to mention that it is a brand new, purchased 15 days back and the model is Professional 410L DLX

I have purchased a refrigerator of whirlpool it is not cooling well then i contact to the dealer but there is no response from that side and no one has visit to check my refrigerator at last i have complaint to the consumer voice may be they will take some action you can also register your complaint.

http://consumer-voice.org/
Tel :[protected]D), 47331018,[protected],[protected]

Whirlpool Washing Machine — Product defect

Whirlpool washing machines have been found defective and they start malfunctioning within a year. Customer service for the same is very very poor and absolutely no response from them.

Whirlpool India,Washing Machine — Defective Washing Machine Delevered

Hi,

I would like to bring this issue to your notice.
I bought a Whirlpool washing machine on 23rd Nov.'09.
Serial Number: INA[protected]; Model No: 11908.

From the very first day, the dryer knob is not functioning properly.
Have reported the issue to customer care, complaint ids are as mentioned below.
Complaint id: MB[protected]; MB[protected].
Till date have not received any resolution to my complaint.
It is now 3 months, I have been following up with the customer care dept. Have wrote email to concerns persons as per the information available on website.

I just can't bare the pain of this any more. Would seek your support get the equipment replace or money refund. It was an ultimate of poor customer service.
In last three have not found any body to take any effort to resolve the issue.

With all my believe & faith, I pen my complaint to consumer forum.
Hope will get a peaceful life soon.

Thanks & Regards
Indranil Mukherjee.

Whirlpool — Defective New product supplied

Dear Sir
I had purchased a 250 liter 26 Dx Whirlpool M M refrigerator ( Carbon Garden Color ) from Khosla Electronics P Ltd, Behala Branch , Calcutta on 08-10-10 vide its Cash Memo No 7290 dt 08-10-10. This machine was sold to us by Mr Bappa Chowdhary , Asst Manager of Khosla Group. The refrigerator was delivered to us on 10-10-10 at 4.00 PM . It was put in to operation by the trained mechanic from Khosla Electronics. And we were certain that the machine is NOT WORKING as there was NO COOLING even after half an hour of operation in the presence of the trained mechanic. We talked to Mr Chowdhary that the machine supplied to us is defective as it is not even giving cool air inside the refrigerator. We were told that the machine will take at least 2 hours to start working ( cooling ). The mechanic left our house and we were asked to report after 2 hours. THERE WAS NO COOLING EVEN AFTER TWO HOURS. We reported to Mr B Chowdhary that the machine has still not started to give even the cool air what to say about making the ice. Mr Chowdhary assured us that he would send us a brand new refrigerator next day[protected] and take back the defective machine. We thanked him for his help.
On 11-10-10, Mr Sardendu S E from Whirlpool visited our place for the looking into our complaint. We told him that we have not made any complaint. He inspected the refrigerator & CERTIFIED that the machine SYSTEM IS CHOKED & it is a defective machine & would be replaced. Although we have not made any complaint but he gave us the SERVICE REQUEST No 5084 dt 11-10-10 with machine descriptions 11697 / INA/o 3400716. We contacted Mr Chowdhary who assured us that our new refrigerator is on the way & the visit by S E was a routine procedure as a feedback to Whirlpool.
WE DID NOT GET THE NEW REFERIGERATOR ON 11th Oct. On 12th Oct our repeated attempts to contact Mr Chowdhary on his cell No [protected] failed as he never answered our repeated phone calls. We tried to contact him on shop land line nos & every time we were told he is busy & he would call back. Than in the evening we requested the operator for the contact no of some responsible official who can guide us. We were asked to contact Mr Sandeep on his Cell No [protected]. Mr Sandeep was very nice & assured us all help & promised the new refrigerator would be sent to us on 13th at 3 PM. We DID NOT GET THE NEW MACHINE ON 13th Oct and all OUR ATTEMPTS TO CONTACT Mr Chowdhary & Mr Sandeep on both the cell & landline FAILED AS BOTH DID NOT ANSWER MY PHONE CALLS. Getting no response from Khosla , I thought of getting help from Whirlpool.
On 14th I contacted Mr Sardendu of Whirlpool for guidance. He told me that he has given his recommendation report for replacement of defective refrigerator to his boss & I was told to contact Mr Sinha of Whirlpool on his Cell No [protected]. Mr Sinha admitted that he has received the report of the S R No 5084 & it takes minimum SEVEN WORKING DAYS for delivery to be made & I was asked to contact Mr Amit Kr Das on his Cell no [protected] for further guidance. I have not been lucky to talk to Mr Das so far as his phone is always busy.
Than THERE WERE PUJA HOLIDAYS & BOTH KHOSLA & WHIRLPOOL WERE CLOSED
On Monday , 18th Oct I could contact Mr Chowdhary on landline. He informed me since the BLACK COLOR REFERIGERTOR WAS OUT OF STOCK so they could not send me a new machine & he OFFERED ME TO TAKE a WHITE REFERIGERTOR. We ACCEPTED THE OFFER & ASKED HIM TO SEND THE WHITE ONE as offered by him. He promised to supply the White Machine on 18th Oct. This refrigerator was also not sent to us on Monday. Mr Chowdhary has NOT ANSWERED OUR TELEPHONE CALLS AFTER THAT. On Tuesday 19th Oct we were lucky to get Mr Sandeep on his Mobil & he asked us as to why the machine sent by him has not reached us. He promised to look into the matter immediately & call us back. After that BOTH Mr Sandeep & Chowdhary have switched their cells & are not attending our calls made on Khosla landline nos.
Sir, under the circumstances I seek your guidance in proceeding further in the matter :-
1. Please treat this letter as police complaint for cheating & harassment by Khosla Electronics
2. Please treat this letter as Complaint under the Consumer Protection Rights for cheating , harassment & mental torture by both Khosla Electronics & Whirlpool
I am sending the Xerox copies of all the documents by post for your record.
Kindly take immediate action
Regards & Thanks
A K Mehra., E5/3, New Gems, 8 S N Chatterjee Road, Calcutta 700038
Tel [protected] / M- [protected]

Whirlpool — No supply

I purchased Whirlphool fullyautomatic washing machine on[protected] from SOWNDARYA DIGITA MALL - GAJUWAKA , VISAKHAPATNAM. mODEL NO. is WPL 11580.
Complaint is Power not coming to the machine.
I lanch complaint to Customer care on[protected] same day Service Engineer attended the complaint he told PCB to be replaced it takes 2 days . Today 16th from 14th onwards daily I am contacting to Customer care every call they received and attend today. This is repeated story from whirlphool cc. Washine machine is essential in everyday life. I feel that very poor service .

I am having a Refrigerator of makeL Karona deluxe Whirlpool. The refrigeration is not able to maintain the temperature and freezing process.
I am at Sunabeda. Pl mail the contact no of the service personnel.
my mail id: [protected]@gmail.com