Whirlpool India Complaints & Reviews

Whirlpool — Whirlpool Air Conditioner

Sir,

I have purchased a Whirlpool AC on 1st June 2009 and since then this AC has hardly worked for 10 days. The dealer who supplied and the service centre are too casual in their approach of this faulty unit. The whole month I have just been busy logging complaints for the unit and thereafter taking leaves from my job to get the same repaired. Within a month of purchase this unit is down the third time and each time it takes 5-6 days for the same to get repaired and working.

Please suggest me how to get out of this painful experience.

Regards

Aaisha Khan

I have taken AMC on 2 of my Whirlpool ACs and they still charge some amount to do any repair. Also they want a photocopy of the AMC document every time and if you do not show it to them then they charge money! Cost of repair is also 3-4 times the market price.
I agree with you that taking AMC from Whirlpool is a mistake.

Alok
Noida

Whirlpool Fusion Refrigerator — Delay in installation

we had bought a refrigirator from the dealer on 9th May 2009 and even aftre 2 weeks he is not ready to come home for installation. After calling for several times he said you can open the seal and install it on your own but we refused since if there is a manufacturing defect he might balme us later saying that it was damaged during our handling.

WHIRLPOOL FUSION REFRIGERATOR — Very bad customer service

I had purchased a fusion refridgerator in december 2008. and last month the thermostat got burnt. Now the entire fridge is in direct cool mode, means put a glass of water anywhere inside the fridge and you are gauranteed for a glass of solid ice in 2 hours.

I has already raised a complaint with the service center. Here is what is amusing to me

a. The technician never visits my house
b. Check after 1 week the customer service says that the technician has given a recommendation to replace the entire equipment.(probably the technician has some telepathic powers) Good to hire lot of such people in customer service.
c. Then the complain remain in the same state for now 4 weeks with no action.

This is a gross misleading of the customer service (home care). There should be some turnaround times attached the the complaints.

Whirlpool Fusion Refrigerator — Cracks in the inner plastic body within two years

I purchased a refrigerator of whirlpool Fusion 310 Ltr. on 6/5/2008. I know that all the companies are giving one year warranty for the refrigeration. My warranty has expired but still i want to bring to notice that whirlpool is purchasing low quality plastic for there refrigeration products as my refrigerator has received several cracks within two years of my purchase.

whirlpool/fusion — rust screws inside refrigerator

dear sir,i am purchased one fridge whirlpool make,inside all screws are rusted,door lock also heavy rust after one month,service people tell it is not include warranty.

whirlpool/fusion — freeze not working

dear Sir/madam,

we bought one frezee on dated 25 june 2011, but that is not working properly. complaint is also booked but till date no solution.

we bought through BIG BAZAR.

COMPLAINT NUMBER:PT [protected] DATED 27/7/11
COMPLAINT :PT[protected]

PLEASE HELP. THE BOTH PARTY.(BIGBAZAR AND WHIRPOOL) NOT GOING TO SUPPORT BY ANY MEANS.

they sent totally 0% exp person justb to fulfill the complaint formality.

waiting for help and support.

Whirlpool — Water Leak problem

I have brought a whirlpool professional, as a valentine gift to my wife. After using it for a week, it started leaking ( almost 2 glass water ).I have given complaint to the whirpool customer care and I have been following for more than 15 days. Till now 3 persons have visted my house with no retification.The thing I observed is they look like sales guys and I did not see any certified techinician there, which I belive is a 420. I have been begging to repair or replace, but not getting any response.

The customer care says that the fridge is under observation, but not sure who is observing as none has visted my site after the techinican removed the parts and left for the day.

As a customer I need help. Please suggest me for the things to do and also guide me to the right channel.I want to make sure that no other person should be affected.

Forgot to mention that it is a brand new, purchased 15 days back and the model is Professional 410L DLX

I have purchased a refrigerator of whirlpool it is not cooling well then i contact to the dealer but there is no response from that side and no one has visit to check my refrigerator at last i have complaint to the consumer voice may be they will take some action you can also register your complaint.

http://consumer-voice.org/
Tel :[protected]D), 47331018,[protected],[protected]

Whirlpool Washing Machine — Product defect

Whirlpool washing machines have been found defective and they start malfunctioning within a year. Customer service for the same is very very poor and absolutely no response from them.

Whirlpool India,Washing Machine — Defective Washing Machine Delevered

Hi,

I would like to bring this issue to your notice.
I bought a Whirlpool washing machine on 23rd Nov.'09.
Serial Number: INA[protected]; Model No: 11908.

From the very first day, the dryer knob is not functioning properly.
Have reported the issue to customer care, complaint ids are as mentioned below.
Complaint id: MB[protected]; MB[protected].
Till date have not received any resolution to my complaint.
It is now 3 months, I have been following up with the customer care dept. Have wrote email to concerns persons as per the information available on website.

I just can't bare the pain of this any more. Would seek your support get the equipment replace or money refund. It was an ultimate of poor customer service.
In last three have not found any body to take any effort to resolve the issue.

With all my believe & faith, I pen my complaint to consumer forum.
Hope will get a peaceful life soon.

Thanks & Regards
Indranil Mukherjee.

Whirlpool — Defective New product supplied

Dear Sir
I had purchased a 250 liter 26 Dx Whirlpool M M refrigerator ( Carbon Garden Color ) from Khosla Electronics P Ltd, Behala Branch , Calcutta on 08-10-10 vide its Cash Memo No 7290 dt 08-10-10. This machine was sold to us by Mr Bappa Chowdhary , Asst Manager of Khosla Group. The refrigerator was delivered to us on 10-10-10 at 4.00 PM . It was put in to operation by the trained mechanic from Khosla Electronics. And we were certain that the machine is NOT WORKING as there was NO COOLING even after half an hour of operation in the presence of the trained mechanic. We talked to Mr Chowdhary that the machine supplied to us is defective as it is not even giving cool air inside the refrigerator. We were told that the machine will take at least 2 hours to start working ( cooling ). The mechanic left our house and we were asked to report after 2 hours. THERE WAS NO COOLING EVEN AFTER TWO HOURS. We reported to Mr B Chowdhary that the machine has still not started to give even the cool air what to say about making the ice. Mr Chowdhary assured us that he would send us a brand new refrigerator next day[protected] and take back the defective machine. We thanked him for his help.
On 11-10-10, Mr Sardendu S E from Whirlpool visited our place for the looking into our complaint. We told him that we have not made any complaint. He inspected the refrigerator & CERTIFIED that the machine SYSTEM IS CHOKED & it is a defective machine & would be replaced. Although we have not made any complaint but he gave us the SERVICE REQUEST No 5084 dt 11-10-10 with machine descriptions 11697 / INA/o 3400716. We contacted Mr Chowdhary who assured us that our new refrigerator is on the way & the visit by S E was a routine procedure as a feedback to Whirlpool.
WE DID NOT GET THE NEW REFERIGERATOR ON 11th Oct. On 12th Oct our repeated attempts to contact Mr Chowdhary on his cell No [protected] failed as he never answered our repeated phone calls. We tried to contact him on shop land line nos & every time we were told he is busy & he would call back. Than in the evening we requested the operator for the contact no of some responsible official who can guide us. We were asked to contact Mr Sandeep on his Cell No [protected]. Mr Sandeep was very nice & assured us all help & promised the new refrigerator would be sent to us on 13th at 3 PM. We DID NOT GET THE NEW MACHINE ON 13th Oct and all OUR ATTEMPTS TO CONTACT Mr Chowdhary & Mr Sandeep on both the cell & landline FAILED AS BOTH DID NOT ANSWER MY PHONE CALLS. Getting no response from Khosla , I thought of getting help from Whirlpool.
On 14th I contacted Mr Sardendu of Whirlpool for guidance. He told me that he has given his recommendation report for replacement of defective refrigerator to his boss & I was told to contact Mr Sinha of Whirlpool on his Cell No [protected]. Mr Sinha admitted that he has received the report of the S R No 5084 & it takes minimum SEVEN WORKING DAYS for delivery to be made & I was asked to contact Mr Amit Kr Das on his Cell no [protected] for further guidance. I have not been lucky to talk to Mr Das so far as his phone is always busy.
Than THERE WERE PUJA HOLIDAYS & BOTH KHOSLA & WHIRLPOOL WERE CLOSED
On Monday , 18th Oct I could contact Mr Chowdhary on landline. He informed me since the BLACK COLOR REFERIGERTOR WAS OUT OF STOCK so they could not send me a new machine & he OFFERED ME TO TAKE a WHITE REFERIGERTOR. We ACCEPTED THE OFFER & ASKED HIM TO SEND THE WHITE ONE as offered by him. He promised to supply the White Machine on 18th Oct. This refrigerator was also not sent to us on Monday. Mr Chowdhary has NOT ANSWERED OUR TELEPHONE CALLS AFTER THAT. On Tuesday 19th Oct we were lucky to get Mr Sandeep on his Mobil & he asked us as to why the machine sent by him has not reached us. He promised to look into the matter immediately & call us back. After that BOTH Mr Sandeep & Chowdhary have switched their cells & are not attending our calls made on Khosla landline nos.
Sir, under the circumstances I seek your guidance in proceeding further in the matter :-
1. Please treat this letter as police complaint for cheating & harassment by Khosla Electronics
2. Please treat this letter as Complaint under the Consumer Protection Rights for cheating , harassment & mental torture by both Khosla Electronics & Whirlpool
I am sending the Xerox copies of all the documents by post for your record.
Kindly take immediate action
Regards & Thanks
A K Mehra., E5/3, New Gems, 8 S N Chatterjee Road, Calcutta 700038
Tel [protected] / M- [protected]

Whirlpool — No supply

I purchased Whirlphool fullyautomatic washing machine on[protected] from SOWNDARYA DIGITA MALL - GAJUWAKA , VISAKHAPATNAM. mODEL NO. is WPL 11580.
Complaint is Power not coming to the machine.
I lanch complaint to Customer care on[protected] same day Service Engineer attended the complaint he told PCB to be replaced it takes 2 days . Today 16th from 14th onwards daily I am contacting to Customer care every call they received and attend today. This is repeated story from whirlphool cc. Washine machine is essential in everyday life. I feel that very poor service .

I am having a Refrigerator of makeL Karona deluxe Whirlpool. The refrigeration is not able to maintain the temperature and freezing process.
I am at Sunabeda. Pl mail the contact no of the service personnel.
my mail id: [protected]@gmail.com

WHIRLPOOL has frequent problems with washing machines

Whirlpool — Cheating in the name of AMC

A Fully Loaded Fully Automatic Top Loading Washing Machine ; Well worked till waranty period.
After that the complaints started. They wanted us to have AMC. Otherwise, they want us to change the whole part for huge money. Are they doing service to India or Cheating India.

Whirlpool - Washing Machine — mechanical fault

sir,
i have loadged a complaint vide # JP/C/[protected] since 4 month earlier regarding my frontline washing machine but till date no response received from customer care of WHIRLPOOL. i am so sorry & disappointed to purchased a whirlpool's product.

now i request finally to rectify my compalint otherwise i will move to cunsumer cell for legal action.

Thanks

Virendra Singh Rathore
(Corporater- Jodhpur Nagar Nigam)
49-Ajeet Colony
Jodhpur (Raj.)
M.No.[protected]

whirlpool / freeze — about my freeze complaine but no boby .....?

Dear Sir,
I (Customer ID No. GB/C/0408/10018) is providing the following information

Sir on last month Mr. Narendra of Ghaziabad has come and see the condition of the freeze then after i am not received any action against from any office of ypur company so take necessary action and informrd me regarding your product refrigerator 310 DLX Professional Titanium
I was purchase your product on 24/04/08 by your registered dealer Fair
Deal corporation Navyug market Ghaziabad201001.But it was observed by me that there is problem in both side wall of the freeze and I egistered complain on 17/05/08
Through the customer request no. GB[protected] I just made complain to
Call center of whirlpool of India ltd, Ghaziabad regarding my problem but no action taken by the service man and higher authority and in this
contest I meet and talk several time over mobile to the following members
(Mr. S.K. Singh Mo no. [protected]
Mr. Braj Mohan Mo. No. [protected], [protected]
Narandra Sing Mo. No. [protected]
Monaj Verma Mo. No.[protected]
Then after so many arguments my freeze is changed on 23/06/2008 through the invoice no. [protected].
After the replacement of the first the second product having the same
problem observed by me and again I made complain through customer code no GB/C/0408/10018 on 09/07/2008 then through the necessary action finally product was replaced on 09/08/2008.
Now second replacement ok and it was conformed by the service man now you are not facing any problem with this product But the above said problem was again observed by me Then I registered complain on 26/09/2008 by the complain no. GB-[protected]only service engineer visited to my residence and say like that company engineer will see this matter.My self and family are very busy so we are facing a lot of problem due to this freeze and on 22/ 11/2008 we again made complain through complain no. GB[protected] and finally talk to Mr. Shushil Singh according to him a company engineer will come and observe this case then any action to be considered.
Finally as on date no action taken by your company against my freeze so you kindly take necessary action either provide me good product or
replace my money other wise I take help through the other medium.


For yours

Ruby Biswas

Mo. No. [protected], [protected].

anirudha_biswas @ rediffmail.com

Whirlpool/ genius single door refrigerator — Service needed/ no response after many complaints.

The Genius 185 ltr, single door Frige is out of order since 1st of Nov. Lodged verbal complaint to the dealer who has not suggested for written one.

On 5th nov lodged complaint with the call centre & my complaint # is 2599.

The Engineer did not call till now. On 9th Nov lodged reminder with the call center. Two hours passed no call till now.

Hope this complaint attracts the attention of the Whirlpool India.

By the way sms to WPL 58558 do not evoke response on both days. Causes money to us.

Dr S. Upadhyaya,

Round building -2/ flat c- 10/ Prasanthi Nilayam: Puttaparthi: 515134

Dist Anantpur(AP) Mobile [protected]:: email: [protected]@yahoo.com