Whirlpool India Complaints & Reviews

Dear Sir, My washing machine is not draining the water after washing. The waste water is inside it and the rinse process is not going on. My contact no. is [protected] or [protected]. My residential address is "Shanti Layout, Plot no. 58, Wathoda, Ring Road, Nagpur." Please send your service provider as soon as possible.

1794 Microoven (With Kit Silver Colour) , Whirlpool, Model No. 25C was bought by me on 06.06.2010 from Capital Electroinics, VIP road, Kolkata. From January last, The keypad button is getting non-responding and thus the microwave is not functioning. I have launched a complain by phone(No.[protected]/[protected] on 3rd February, 2010, (Doc No. February 1009/3/2/11, Sankha Chowdhury). Two technical persons visited to us on after 15 days and confirmed that the touchscreen keypad has been damaged and to be replaced by your esteemed company. But its very shocking anoither two months passed away, not a single person called us or even not a single "auto-generated" message come asking the status of our microwave. I am very much upset, disappointed and shocked to your service. Again I heve called on 5 th April, lastly. They have told us to mail you. I dont know what will be my action with this situation. If no response come, I have to go with Consumer act. Please do needful as early as possible.

I bought Whirlpool Fridge Fusion 180Lts in March 2010. On 20/03/2011 the fridge went not working. I made a complaint with its CC. They sent technician after 2 days. The technician inspected and changes few parts charged me Rs3075. I too paid it. Fridge worked for sometime and went not working after 5 hours. The technician came and adjusted something and the fridge worked for only 5 hours. The next morning I contacted the CC, the technician came and found every part is burnt and only the box is okay. After 9 days, on 06/04/2011 Whirlpool replaced it with another said to be a brand new. I believe it is not a brand new, but a crap. The fridge is not working in auto defrost mode. I suffered a lot with the whirlpool guys and still suffering. I do not know when the suffering is going to end. The whirlpool guys are not honest, bluffing, not sincere to their duty and cheating. I am not finding a reasonable person in whirlpool who will solve my problem. It will be helpful if someone who has faced like me and overcome such problems advise me.

J Augustin John
[protected]

Although the customer care cell is very efficient and praise worthy, the service staff/ engineers on the contrary are worst of its kind. They speak and deal like road side thele walas. Blunt insulting answers are part of the standard equipment attitude. Just because my 2 door, 380 litre capacity Regrigerator is 6-7 years old, they have denied repair because according to them after 5 years the models go obsolete and irreparable. Some thing as common as Cooling coil leak cannot be repaired and is now useless according to whirlpool service staff. This is the most pathetic service staff I have come across.

Amandeep Singh, 280 Lajpat Nagar, Jalandhar,[protected]

I had purchased a Whirlpool 20 litre Convection Knob Microwave over the phone from Homeshop 18. First there was a month long delay in dispatching the product and very rude customer service but then when the product arrived, I realised there was no user manual, no warranty card with the product when I tried contacting Homeshop 18 and Whirlpool, both didn't want to listen or help. The engineer who came home for demo was just willing to show me how water is boiled using a knob oven and said Homeshop 18 had lied about it being a convection model since its only a gril model. Homeshop 18 is one big fraud company cheating unsuspecting consumers every day and they should be banned from conducting business. I am determined to also file criminal complaints for cheating and forgery against them in the appropriate forum, along with instituting a consumer dispute against them.

They are CHEATS...please stop them from doing business.

1. I am Commander Sanjeev Gupta of Indian Navy. I have a GRIEVANCE which needs to be ADDRESSED and TOLD to others
2. I had purchased a Fridge Professional 35 Elite through CSD and through dealer at Airforce canteen Racecourse Delhi on 26 Aug 2010.
3. I had as per instructions given in the booklet, asked the WHIRLPOOL REPRESENTATIVE (through Whirlpool Customer Care) to visit, install and educate us about the facilities.
4. Mr Rajesh Rajput ( [protected]) was nominated and visited our residence to intall the fridge, when he visited, he demonstrated the functions and operationalize the fridge, however, he suggested that we must buy whirlpool stabilizer for the safety, we agreed and he installed the stabilizer costing Rs 1500 ,then and there.
5. Everything went off well.
6. Now, after 6 month, suddenly, stabilizer went off defective. I lodged a complaint to customer care and promptly, Mr Rajput again landed up and replaced and asked for the bill which became the bone of contention between us as , as per my wife the bill of the stabilizer was not given and as per Mr Rajput, he says, he only has installed it and it is not possible that he has not given the bill.
7. He took the stabilizer back without replacing it and tells that whenever we produce bill, it would be replaced.
8. Thereafter, I contacted whirlpool CCC, however, I got the cold reply that nothing could be done without the receipt.
9. I have following to be submitted.

(a) In this era, wherein, my complete record of purchase and details are available with the company, why do they require the bills as proof of my purchase? Most of the big companies, now a days do not require any such small piece of paper.

(b) Even if you require it, why customer can’t be helped by the company to get the duplicate bill/ proof of having it purchased within warranty period.

(c) Thirdly, does this CARE TOO HOOT attitude of customer care suit a company of million dollars celebrating 100 yrs of existence.

10. I can always mention the names of the representatives of CC who have shown total disregard to the customer relations, however, I chose not to as I have no proof of their misbehavior.

11. It is not the question of Rs 1500/- worth of item but it is a question of trust in the of the BRAND wherein I never doubted that the item being supplied by the representative of company who has come to install the brand new fridge could be fake ( as told by customer care) and that is the reason why they want receipt.

12. I have written to whirlpool but till date has not got any reply......But anyways I would not let them go scotfree.

Please go through the whole content below :

I bought this top model fully automatic whirlpool machine (Rs 26,000) 2.5 years back. Recently it developed a problem its door. people from whirlpool came the next day and told me that the door needs to be changed. I paid them 50% amount (Rs 2000) on the same day. After that they never came back. I called up so many times, but they say part is not available. If its not available atleast they should have told me the date when that will be available. Its been a month now and nothing is done from their side.

Atleast they should pay back my amount.

i have refrigrator(250Lit) of Whirlpool,i need all the accessories of door like bottle shelf,egg tray etc.but they are not providing it from last 20days.so i request you to kindly look into this matter & let me know when i will able to get it.


Thanks

Dear,
sir I want to tell you about my whirlpool appliance, I have purchased washing machine from whirlpool dealer shop. after two months it work not work properly
, there are two types of problem create in washing machine.
1) leakage of water.
2) Dryer work no properly.
I informed service center about this problem but no Response from them. I want to you that please shortout this problem otherwise i will take action against company and i will go Consumer Frorum.

Thanks & Regards,
Saurabh Mishra
Mob: [protected], [protected]

dear sir,
I had purchased Hitachi Branded Split AC 1.5 T & Whirlpool Refrigerator on dated 02.08.2010. At the time of purchasing the salesman of the Reliance Digital has told to us to pay extra amount to get extra one year Warranty along with company's Warranty & the documents regarding the same will be getting after one month the date of purchase. So we paid the amount & get the appliances. But i am very much shocked, till date i am not get the documents. For, inquiring i went to the shop & asked The wing of Customer care, but they answered me to wait for THREE hours and finally they told that you will get the document within 15 days(24.01.11). I am very sorry to say that till today (26.03.11) we are in waiting to receive.

The officers of the concerned wing are humbly requested to kindly look into the matter & do needful in this regard , otherwise kindly organize to remit the amount paid against extra amount as extra warranty period.The purchased bill is attached for your ready reference.

I bought a Whirlpool refrigerator in June 2010. As the one year warranty on this product is expiring shortly, I received a telephone call this morning from a representative from Whirlpool to find out whether I was interested in taking an annal maintenance contract for this frig.

During my discussion with this person I got to know that Whirlpool does not give AMC for refrigerators which are more than five years old. I am amazed to know that such a reputed company is not interested in providing customer service on their products (which may also be under AMC for 5 years) but is more interested in selling new products. Other companies such as Godrej provide AMC for all their products even after five year period. The purpose of this complaint is to highlight this issue in a publc forum and warn consumers regarding this unfair practice.

I had purchase Whirlpool Semi Washing Machine model no. spin 801 (8 Kg) from Shree Darshan Electronics, Amraiwadi, Ahmedabad vide bill no.1063 dt: 11/12/2009.

I had given compliant in Whirlpool Customer Care Compliant No. AH[protected] dt: 24.02.2011.

My several reminder in customer care as well as M/s. Shree Darshan Electrionics till date not solved my compliant.

Kindly do the needful.

Usha Ramchandani
M : [protected]

Hi,

I bought Refrigerator Double door 4 Years back. Moreover,8 Months ago there was some fault in Defreezer fan and also at the bottom of Door a part broken causing problem at the time of open the door. Twice, we have given request to the concerned service station i.e Gandhi Nagar office for the problem.Although, Engineer of the concerned station assured us to whenever part of the door reaches immediately repaired it. In result, Yesterday Door was isolated and regarding Fan Still causing so much noise which totally intolerable.

I stongly condemned the service given by the Whirpool in the mentioned above area as despite of providing the services, they are causing more problems as well as harrassment.

After given Request 3-4 times still no positive response from them even only stupid reason to extend further.

Purchased a Whirlpool fridge 310 L Serial no INA[protected] from Reliance Hypermart Limited, Motikhavdi Phone:[protected] on 12.10.2010. Fridge received in two days and commissioned on 19.10.2010 by the technician send by Reliance mart. The top door accessories fell dowm from technician's hand and broke. The broken piece was handed over to Reliance mart on 19.10.2010 itself. The receipt by Reliance mart is attached for reference. Reliance mart agreed to replace but not replaced till date.

Please advise how can I get the new material.

i would like to inform that i have purchased F65 machine @ 5 years back and i have experienced problem of pressure sensor failure couple of times.

On[protected] Complain was lodged and resolved in the evening 7.00 PM, the pressure sensor is replaced (Service Engineer quoted that New sensor is installed), but there was no genuine marked on the part about it's originality. Anyway i have quoted the satisfaction code on the service request.

i asked for whirpool for justification for below questions/

1. Kindly ensure me about originality of installed part.
2. Would prefer to know from the whirlpool technical manager about main cause of this frequent failure of pressure sensor?
3. How to restore the permanent solution to this problem? How long i have to keep continue contract with their service partner seven star?

I purchased 1.5 Ton Whirlpool Window Air Conditioner in September' 2009 (Model No.-WAWR18D10 and Serial No.-W19H1901717). This particular A.C. is not working properly i.e. cooling efficiency is very bad from date of purchase.
In this regard, I have already complaint {(Complaint No.-PT[protected] dated 17/06/2010) and (Complaint No.-PT[protected] dated 08/07/2010)} and also Complaint No.-PT[protected] dated 17/03/2011, but this AC contains same problems i.e. cooling efficiency is very poor as till date.
Now, its warranty period has been expired. So, in this regard please take further necessary action and erect the exact problem as soon as possible.

Dear Sir ,

This is to bring to your kind knowledge that I had bought a Whirpool 310LTR FF Refrigerator, MODEL- IB CLASSIC steel on 23/4/2008 which had severe inbuilt problems and even after sending the refrigerator 8 (EIGHT TIMES) under the supervision of Mr Subhash Das, Mr Sahu, and even Engineers from Mumbai, to your workshop (within guarantee period) your engineers could not repair it and as a result ordered for a replacement, that too paying an amount of 3654 Rupees. Which according to me was unfair and unjust.

I got my old 310 ltr refrigerator replaced for a new 310ltr ,DLX Professional Titanium INA[protected]Document no-[protected]/CST No-22222/LST NO-1111/Material no-12076 on the 29/05/2010 but it also proved to be the same as before and had a cooling problems.

Having no other options again I had to contact your customer care department on 23/11/10 , Service Request No-13683 where we had put our remarks that we have to observe the refrigerator for atleast one month before we submit our report . As it is more than two months now ,we are sorry to state that its cooling is not upto the mark and we are facing huge difficulties.

With regard to the above mentioned matter I sincerely request you to look into the matter at the earliest and do the needful . as it is very suprising for us to get these kind of gadgets from a globally reputed company like whirlpool.

Dear Sir,
I, Biplab Mitra, resident of 150/55, Gopal Mishra Road, P & N Co-operative Land, Behala, Kolkata-700034, purchased a 1.5 Ton Split Air-Conditioner of Whirlpool , Model- Chrome ( 3 star rated) - Silver colour from KHOSLA ELECTRONICS PVT. LTD., 371/1, DIAMOND HARBOUR ROAD, KOLKATA - 700034 ( Contact Nos.[protected] /[protected] ON 11.03.2011 vide Bill No. BHC/5450. Till the date the same have not been delivered to me.

The purpose of purchasing the Air-conditioner is to save my 3 month old baby from severe heat generated during day time as per Doctor's advise ( we reside 1st floor of our 2-storied house) . The matter was also informed to the concerned sales person Mr. Bappa Chowdhury ( Mobile No.- +91-[protected]) of Khosla Electronics Pvt. Ltd. at the time of purchasing the A.C. and I was verbally assured that the same would be delivered and installed positively on 12.03.2011. Everyday, while I am calling Mr. Chowdhury, he is stating that the articles are on the way and it would be delivered soon. On 15.03.2011 I met with Mr. Bappa Chowdhury and it was informed to me that while delivering on the way the delivery man had lost the outdoor unit of Split A.C. and I have to wait for further infinite days.

Please take necessary steps Sir, my baby is now in a distressed condition.

Regards,
BIPLAB MITRA
150/55, GOPAL MISHRA ROAD,
P & T CO-OPERATIVE LAND,
BEHALA
KOLKATA - 700034

MOBILE - +91-[protected]

I had purchased Whirlpool washing machine in month of feb-11 from Maharastra Electronics pune . In the time of delivery they had not given Warranty card . when I cheked out warrenty card it was missing after that I called in Maharastra Electronics but they are saying it was not given by Company , when I called customer care of Whirlpool they are saying it was given by Maharastra electronics both the company and Delar and not responding properly.br...

my wherlpool purafresh P-5200RS model water purifier not working. 3 weeks back complained and folloup them several time , no responce.


jayaprasad
[protected]q212