Whirlpool India Complaints & Reviews

My Whirlpool fridge was have defrosting problem. On 8th March 2011, upon my telephone call, the service engineer from Whirlpool visited my house and checked my Rregrigerator (FF450). He informed me that Module etc. was not functioning and need to be repaired at a cost of Rs.4225.00. He further informed that the repair work will be done at the workshop. I agreed and gave a cash advance of Rs.2000/-The service engineer issued his SRN 6414 and the in the same evening the equipment was taken for repair by the representatives of whirlpool service centre. The whirlpool also sent me sms giving the name of the service engineer. On 11th March 2011, the equipment was brought back to my house by the whirlpool service centre people and installed it. I paid them the balance cash. They returned the fridge with 2/3 scratches on the right side which I pointed out to the people who brought back the equipment. They informed me that this might have happend in the factory. The following day I noticed that ice started forming in the freezing compartment wall and the automatic defrost system is not working. I have informed the service centre people and Mr.R.Verma who promptly said he will be send a person to check. Inspite of my paying heavy amount, the fridge remains in the same old condition and I wonder what repair they have done in the factory except making few scratches on the sides. Still I am waiting for a service engineer from the company to check and verify. It appears that they have not done any repair/rectification as they claimed.

We ,Kartik Manium,tel number 28157963 bought a frost free double door fridge from Rathna stores. The fridge originlly delivered was dented which was replaced. Since we have made several complaints about either milk getting spoiled. Ithe cooling is increased vegetables get spoiled. Although several people, mechanics and engineers have visited us but they are unable to solve the problem. We have in the taken a two year AMC but have lost many rupees by spoilt milk and vegewtables. It appears that your company is unable to produce a solution. The ideal thing is to replace the fridge again.

Kartik Manium

Dear Sir / Madam,

we bought Whirlpool Refrigerator on 22.10.2008 from whirlpool autorised dealer - M/s. Vijay Sales - Charni Road.

the model is MM23DLXTIT WPL REF MMIND 23DLX TITANIUM 1474, CHASIS NO.[protected].

It was giving satisfactory service till 02.03.2011 but in the morning of that day we noticed that there is no cooling immediately we rang up call center and registered a no cooling complaint wide sr no. MB[protected].

One mechanic mr. alok came on 04.03.2011 from Indico Engineers - Dadar in the afternoon and he were there till late night and he reported that there is gas leak. how come gas leak for a relatively new fridge ? he was performing his work by looking in the booklet which he was having, if he is an expert then why he need booklet ?, he replaced the compressor, took Rs. 2035/- and confirmed that the there will be cooling after 3/4 hrs. but the problem did not resolved.

we even spoke at whilrpool ho office - ms. reshma they said that the problem is such that it can not be resolved.

again we booked a complaint and the same mechanic came on 07.03.2011 at 8.30 p.m. he was there till 9.20 p.m. again he checked and said that the refrigerator will be taken to the service centre. since 08.03.2011 onwards we are following up for our complaint but no response is received till date from whirpool.

will somebody from whirlpool head quarters look into this ? i am sure this kind of customer feedback is not common to the company.

is this the kind of after sales service one can expects from an MNC ? if the problem can not be resolved then give us replacement.

we shall be thankful for a reply and prompt and effective action.

with regards

sujata dhadve
on behalf of Savita Dhadve

Mob. No.[protected].

Dear Sir,
I have purchase a 25c magic cook microwave + gill + convection oven, on 26 Jan 2011 from E-zone,
City- kalyan, dist- thane, state- Maharashtra. I got the delivery of same on 5 Th Feb. 2011. The demo
Person came on 7 Th Feb. 2011 for demo. That time he found that the one handle for steel (black color) plate is missing, which is normally use to bake food. So he ask me to launch the complaint to service center for missing item in the packed piece (complaint is register to [protected] number). Also he damaged one startup kit bowel while giving the demo (yellow color bowel is melt down). After launching the complaint on 10th there is not proper reasons from whirlpool customer care executive. Now there is nearly one month passed way still no proper response from service center. Till today customer care, Mumbai (ph. [protected]) and service center, dombiwali (ph. [protected]) are saying that your parts were ordered and you will get it within one week, but today they have change their tone and now they are saying that for the these missing and damage object you need to speak to the dealer. Now you tell me that bowl is damaged by demo executive (who is working for whirlpool service center, dombiwali) and handle is missing from the packed piece. How the dealer is responsible for that? The whirlpool executives are just running away from their responsibility. I am just fed up with all this things and so I am putting this consumer complaint against whirlpool India to you. Please help me to resolve the matter

Unmesh Niwate
[protected]

Hello,

We are making this complain out of frustration.

We have registered service request numbers (04320 & 04324 - dt 8th Mar 2011) for our 2x ACs where in the engineer (Mr. Vasu) visited us at 4:30 PM on 8th even when instructed and personally explained that we would be going out at 5:00 PM. He did not do a thing and promised me to come back the next day.

The next day ie on 9th March 2011, we got SMSs that the calls were closed as per our satisfaction, which surprised us.

When contacting the call center, they logged a fresh call on 9th Mar[protected] and 5302) but the Engineer has not yet responded for these (already beyond 3 hrs now).

Meanwhile, we called up the Engineer who visited us for just 20 mins yesterday (Mr Vasu) who clearly shouted on us as if we committed some mistake and rudely told, go to hell and not attend to any calls. We fail to understand, how can he change his version (of a promise that he would solve our issues the next day and close out the calls with out even attending them, and giving a reason that the customer was satisfied?).

We tried to reach out to the Manager Suresh ([protected]), who was too busy and did not even want to listen to our side of the issue, and going beyond than Mr Vasu (the engineer) in his behaviour.

This makes us believe, that this esteemed company Whirlpool does not bother for their customers (we have 2 ACs and a refridgerator) but we intend to sell off and move to LG for sure, after this.

I wanted to highlight this as our frustration with Whirlpool .. Although, now believing that there would not be any hearing for us here (whether in phone or on email) nor any justice to provide a genuine help in our issues.

It is just disgusting to have interaction with Engineers like Vasu and Manager like Suresh.

Regards
B Sarkar
+91-[protected].

Sirs,

I have purchased a Washing Machine at TMC Show Room, Tirupati in the year 2009. At present, I am staying in Nellore at the following address : 20-539, Near Sivalayam, Mulapet, Nellore-524 003. (Phone nos.: [protected], [protected]. I have submitted a complaint through TMC Show room, Tirupati one week back. It is once again requested to send a technicial to rectify the problem, so that, we make maximum utilisation of it.

Please do the needful at the earliest.

Thank you,

Yours faithfully,
PS SRI RAMA CHANDRAN.

Chinmaya Sewa Trust
D-903/904, Kunj Plaza, Palace Road,
Vadodara 390 001 Phone[protected]

Dt. 26th February, 2011.

To
The Senior Manager
Customer Care Unit
Whirlpool of India Limited
[protected]@whirlpool.com

Sub:- Repair / replacement of fridge componants.
Dear Sir,

We in our Chinmaya Mission ashram at above address have purchased a whirlpool refrigerator master mind 26 CLX Electric Blue, from your Baroda dealer M/s. R A electronics pvt. Ltd. Wide invoice number S-INV 1443 dt. 18/06/2007.

We have satisfactory observation of its performance and services. Recently it required service, which your local mechanic has attended. During service it is observed that in the deep fridge compartment of refrigerator the body of mounting of air flow regularator have given way and caused profuse leakage of water in main compartment of fridge. On query with your mechanic it is understood that, the coil of deep fridge section is touching to the back side wall unit of deep fridge unit and has given a way.

The repair charges indicated was Rs. 1500/= for the same and with one month warranty only.

We now have following question in mind …,

1. The arrangement of construction of wall unit adjacent to coil had resulted in this problem, which however has no other reason like miss handling of fridge etc; where by your responsibility is avoided. For such inbuilt defect problem customer cannot be held responsible and it is expected that you shall repair such problem at free of cost as soon as possible.
2. If at all, the repair charges are recovered than the warranty period of repaired item shall not be limited to one month only, to avoid reoccurrence of same problem for long time and for smooth operation of fridge.

It is expected to arrange repair of above problem at free of cost and at the earliest, to built in developed confidence of customers in world renowned firm i.e. M/s. Whirlpool.

Thanking you,

Yours faithfully,

Prabodh Vyas
On Behalf of Shri Ishwar Joshi
Secretary, Chinmaya Mission Vadodara.

Our Ref:-
1. Mission e-mail address [protected]@yahoo.com
Phone :[protected]
2. P C Vyas ref:- Mobile: [protected]

From K.N.Earendra Kumar,Jt.Dir Rajya Sabha Parliament of India New Delhi

Dear Sir,
I purchased whirlpool 250lts refrigerator from MS Pradeep Radio & TV Centre R.K.Puram Sector 6 New Delhi on 12.02.2011. On the same day we had complained that the balance of the refrigerator was improper. Your service engineer visited on the same day and stated that the plate below the refrigerator has to be removed and got dented and it is a minor problem. He visited next on 16.02.2011 and did the denting and we noticed that the door was not closing properly and it started making noise. An another complaint was lodged on 17.02.2011 stating the problem and your engineer visited on 19.02.2001. After checking it he said that both the doors have to be removed and got repaired which was not allowed by us because just in a span of a week it has be repaired thrice. In view of the above this was not excepted such defective product from such a famous company and we are truly disappointed. We are not interested in any further repairs and kindly request you to get the product replaced immediately.

My fridge 370 litre hinge of lower door is broken, I have logged a complaint vide complaint number HR[protected] but no action in last 15 days
I have made complaint in service centre in rewari to Mr. Malik 60 days before. He has ordered for the parts , but part not received from company . I am unable to use fridge since last 60 days.

Pls help in this regard

Anil Arora
H.No. 513, Sector- 3, Rewari
# [protected]

I purchased a fully automatic washing machine in the month of June-2009 from shop named- Chheda Electronics,Mundra. After five months it stopped working. I contacted to concern shop he replied that this will be checked soon .After checking it was found that its PCB is having problem, so this will be change by company cost.
After so many follow up the repair action, my washing machine is still not repaired and returned to me.
Here is the detail of purchase reciept-

Name of Item- Washing Machine( Automatic)
Date of purchase-31May 2009
Receipt No. -1509
Model no.- 11578,Sr. no.[protected]
Shop Name - Cheda Electronics,Mundra,Kutch(Gujarat)
Warranty period- Two yers

Respected Sir,

I Sachin Gulati, R/o 27/50, Main Road, Near Indira Park, Jwala Nagar, Sahhdara, Delhi-110032 we have Purchased New Whirlpool 285 Lt. Double Door Refrigerator on dated 14th July, 2008 and details as follows:-

Model No.:- 10899 DLX 3S
Srl No.:- INA[protected]
Amount to be paid:- 16,900 Cash
Purchase from:- AGGARWAL ELECTRIC HOME , 4/1152-A, Bhola Nath Nagar, Shahdara, Delhi-110032

Sir , Before one year on dated 8th June, 2009, we have booked the complaint against the above product Complaint No. DL-[protected] because my refrigerator not cool properly but after giving so many reminder and Arguments/Complaints no action taken by company after Three Months and so many requests, on dated 1st Sep., 2009 Company said the we have change your refrigerator and you have to pay 500 Rs for Handling Charges and We Give the DD in favour of Whirlpool of India on Dated 1st Sep., 2009 , DD no:- 193569 we have attach the scan copy here with please find it. We submit the DD in their Company Office situated at Patpar Ganj, Delhi, Contact Person Mr. IMRAN, After 12th Day of accept my DD., Company change my Refrigerator on date 12th Sep., 2009, Sir replacement model Details as Follows:-

Model No.:- 11486 DLX 4S
Srl No.:- INA[protected]

In this Above Replacement Model The Chiller Tray is Already not in Good Condition and Refrigerator Door Rubber is not attach Properly in Top Side of the Refrigerator Door, Body are also Break inside the Refrigerator there are so many Breaks and This is also Not Cool Properly after some time this refrigerator are also giving same cooling problem and we have booked the complaint on Oct., 2010, (sorry sir we not remember the exact date which we have Complaint) but sir after this, in Delhi or North India starts a peak winter period and my refrigerator uses are very rare and do not show any cooling problem in this period , we run the refrigerator in very low cooling (2 No. only) and freezer run in normal mode and in night we switch off the refrigerator power only in a day switch on the power.

Sir, on Dated 15th, February, 2011 at 10:15 Am, we have booked the agreement for AMC Contract in Whirlpool TollFree No. [protected] and in Executive Telephonic Discussion against my Model and Capacity AMC Contract charges are :-
For a period of One Year Rs. 1020/-
For a period of Two Years Rs. 1758/-

So, I agree for taken a Two Years AMC Contract and told this to Whirlpool Customer Care Executive and He write on computer and told that our concern department call you on the same day before 12 pm and give the Engineer Name and Mobile No. which was visit to your Home. But No Action was taken by company and next day on 16 Feb. 2011 we also give the reminder on 10:30 am and 3:15 pm but executive told that our system are update and will call you definitely at 4:15 pm and after 2 hours waiting and 6:15 pm we again call and Executive told that we Concern to our senior and they told that in Delhi Concern department we give the reminder they will call you today or tomorrow definitely and give the Engineer No. But No Response in Next day and 17th Feb., at 10:05 am we have Give another call regarding this matter and tell us the last Four Call discussion and Executive Hold my Line And Discuss the senior again and told me that the unexpected story that "WE DO NOT PROVIDE THE AMC CONTRACT AGINST THIS MODEL" and I Says that Past Two Days and Four Telephonic Discussions Your Company Told me That Our Engineer Visit to your Home and Fill the Agreement form and now you told me that this model, you do not provide the AMC Contract in this model.

Sir after purchase the Whirlpool Refrigerator we have bears a mental harassment, lot of tensions, money and time wastage (Some time go to Purchase Dealer, Some time go to the Company Office situated at Patpar Gunj, Some Time go to Company Where house situated at Badarpur Border spend the whole day we did not find the where house where they show the replacement model, and many calls make to company and dealer) till now I am very upset and my family is too small only five member and they totally suffer the troubles.

Sir this is not Genuine Reply of Customer patience. We humbly request you to please give us a needful justice.


Thanking You,

Yours Truly,

Sachin Gulati
R/o:- 27/50, Main Road, Near Indira Park, Jwala Nagar, Shahdara, Delhi-110032
Mobile:- [protected]
Landline:[protected]

sir,

we bought a whirlpool double door fridge for 16,000/-,after 2months it started giving problem.when we complaint this to whirlpool services,technicinas came and said its a problem of COMPRESSOR,we requested them to change whole fridge and alot a new fridge.but after a big debate they changed the compressor.we kept the fridge underobservation for 20hrs..and it started giving agian problem.upperdoor is getting cooler but not the lower door.we kept the fridge on maximum cool it giving only normal cool..we request u to chnage the whole fridge..we are unable to bear this nonsense.i registered the complaint thrice and my complaint no.3439.if this problem is not rectifed soon we are going to take consumer court help.


Thanks and Regards
MD.Umar
[protected]
Vijayawada
Andhara Pradesh

Dear Sir(s),
I had booked a Whirlpool Washing Machine on[protected] from Great Eastern Techno City, Mintopark on full payment. At the time of booking the dealer had assured that on the very next day the machine will be delivered. Now almost 2 weeks passed away, but I've not yet received my machine at my residential address. In the meanwhile, I had been informed by their delivery section for four times and every time I was requested to remain in home at the time of delivery. In this way I have wasted my four working days since booking. I do a service and I can't afford to take multiple no. of leave for a pretty Washing Machine. Every time when I make call over their land phones they either avoid to listen properly or they give false justification saying that machine may be delivered even after 9 PM. Being a busy professional service holder it is just impossible for me to stay in home for the whole working days for such uncertainty in consumer service. I hope you can understand what I want to express. I'm badly suffering after booking this machine.
Kindly suggest what I could do.

My res. address : Flat-A, C-I Block, 3rd Floor, Swarnabithi apartment, Majumdar Para, Fartabad, Garia, E/M Bypass, Near Patuli Dhalai Bridge & Shahid Kshudiram Metro Station, Kolkata-700084.
My contact nos: [protected] / [protected] [M]

With regards
Notan Roy

to.
general manager
whirlpool agencies
sir/madam
i bought a whirlpool fully automatic washing machine in jan 2010, with a 2 yr warranty, it was not even 1 yr, that the engineer has visited thrice for some complaint or the other,sometimes short circuit, sometimes PC part, they change some part everytime,last month they changed the PC part, machine has not been used even 3 times since then, again it's not functioning ,again they say the PC part needs to be changed..... the service engineers come only after repeated calling,and as if solve one problem to create another. i'm reall y fed up.kindly look into my problem, either replace my product or give me a good solution.
thanking you
regards
simica
patiala
ph. no.[protected]

I book one Whirlpool magicook 20c microwave oven from trade fare in kolkata on 25th december 2010 (bill no. BM/9720) from dealer
( M/s Khosla Electronics Pvt. Ltd. Kolkata -700019 phone no.[protected]/32 ). After booking the official at the counter told me that delivery will be on 2nd January 2011. After the delivery on that day there were some problem in that model ( door locking system is not working properly & a big scratch ) in the process the salesman make report and advise for replacement of that model and told us not to use the oven. He also told me that company offer warranty for one year only . On 20th January 2011 I got a replacement from Whirlpool ( model no. 11752) . In the meantime I also visited the dealer for confirming of warranty period but they told that warranty is solely determine by the discretion of company & company assured me only delaer can change the date of billing for new warranty. I purchase the product on 25th december 2010 & I finally got it on 20th January 2011 after so many harassment, so why should I loss warranty for one month ?

Therefore as a faithful customer I have no option left to lodge this complaint so that I can get proper warranty period.

regards,

M Chatterjee

Mob: [protected]

Dear Sir/Madam:
We purchased in Jan 2007 the high-end version of whirlpool washing machine model H65 Stain-wash. In the last few months the equipment has been very erratic in its performance. The first issue came when we had to replace the water valve which got burnt. Within one month of that, currently the issue is with the panel which has completely burnt out. Now this also needs to be replaced as per the service personnel. When we bought the machine, we were promised that it will be an error-free machine and our experience with earlier brands of Videocon and BPL were extremely good with zero complaints. Those machines lasted nearly a decade each but this one has started showing non-performance in less than 4 years - this is indeed unexpected. We would recommend you to have a relook and replace the product at the earliest for we cannot afford to spend Rs. 3000 every month in maintenance.

Hoping to hear from you a positive response
Truly yours
Laxminarayan

My name is Patric. I purchased a water purifier (Whirlpool) some eight months ago and its not working since the last Thursday (27/01/2011). I registered a complaint on the same day and the technician came to rectify the problem and said one of the filters has to be replaced and said he would come with the filter on Monday (31/01/2011), but as of today (03/02/2011) nobody has come nor called. It has become my routine that to call twice everyday to book the complaint, but in vain. Whenever I make a call, I am being made a fool by saying that the problem will be fixed today itself. I don't know actually to do what with the machine and I wonder how they can be so irresponsible towards the customers' complaints. Right now, I am spending 200 Rs for drinking water a day and I hope this complaint will open their eyes.

NB: I had to wait for some 10 days when a similar problem occurred some 4 months ago and had to make innumerous calls and at last had to register the complaint in the customer court to solve the problem.

Patric
[protected]

i purchase a white magic washing machine on 9-2-2010 with one year warranty in valli agencies nedumangadu. but i am very sorry to say that this is very poor quality machine produced by international brand worlpool. because this machine is became damaged within two months. that time i register my complaint to service centre and get complaint no9181 at arj associates attingal. they handled it and change the major parts of this machine.ie scale gun calfre and trolly. after this repair it run just ok. in last[protected] it again complaint the same mistake. i again complaint arj associates and get complaint no 125. so far nobody contact me. I cant image why whirlpool like this

mob:[protected] [protected]@yahoo.com

I have compained that water is leaking from my fridge in Oct last year. The service person came did a temperory repair. After a few days it started leaking again. By that time one month was over. I had to pay once again. So i waited till december. On december 13th i lodged the compaint. The service person came ,he charged teh money,but dint fix the problem. So this time i called within a month . On 23rd december. But the compaint was closed and nobody turned up. Now WHen i call up again , they are asking for new service charge.

Respected Sir,

I have purchased a Fully Automatic Washing Machine (Model No. 7230, Serial No.IAB[protected], Date Of Purchase 15th October 2007).

I used to do the AMC (Annual Maintenance Contract) with them every year, the last being done on 24th August,2010.

But on 3rd October, 2010 the machine caught fire suddenly, even though it was not in use for the past three days! The service maintenance people from the company in Kolkata Branch (M/s Penguin Refrigerartion Service - Authorised Whirlpool Service Partner) visited our residence and had taken in details regarding the complaints with photographs.

The co-ordinator from the company's side, one Mr.Suman Roy (Mobile number: [protected]) assured us that the Washing Machine will be replaced within two weeks from the date of complaint.

But so far, after enquiring several times with the company officials, one Mr. Sanjay Das (Mobile Number: [protected]), and wit Mr. Amit Das (mobile Number: [protected]), along with Mr. Suman Roy, no authetic response has been received so far. Moreover, these people even failed to pick up the mobiles whenever being dialed, which is so irritating. We never expected such a lousy response from a reputed company like Whirlpool.

Finally, when contacted with Mr. Sanjay Das few days back, he said that I need to PAY half the amount of the new machine, which they will deliver..!! Real Shocking..!!! How come a company like this doesn't know that their own officials cheat customers like us..??

I request your goodself to kindly look into the matter. I will definitely demand for the compensation regarding the harassment being done the Whirlpool Officials.

With kind Regards,

Anjan Sanyal
A-2, Coal India Co-operative Housing Society,
Panchasayar,
Kolkata - 700 094.

Mobile:[protected]