Whirlpool India Complaints & Reviews

We made a complaint about the issue in fridge in beginning of oct/2010. There were a lot of delay in addressing the issue. The latest status is that they have taken our refrigerator in their service station . It has been 3 weeks since they took our fridge however we don't know when it will be returned. They always say that some part is not available. We have made several phone calls and now they don't even pick up our phones.

I brought a Whirlpool purafresh waterpurifier 3 months back and it's electric board is damaged. Now when I call the service center they r saying that We'll get back to you very soon. But it has been more than 15 days and when I called them today they are saying the part is not available and we don't know when it will come. Having spent more than 16K on the product, now I have to buy bisleri water from outside which is very expensive here.This too within the waranty period of 1 year I'm facing this kind of problem, guess what will be the situation after warranty period.
We should sue Whirlpool for such pathetic service.

i am shubha from hyderabad, i have been in hectic problem from whirlpool service. it has been more than 40 days raised after complain but nothing has been done to my request, Nov 13 executive from serve dept. came to my house and committed for replacement of product within 2 to 3 days. i have been ask to not to use the product also. i have given invoice and neccessary things required be them. no one from service dept resonding to take initiative to solve complain.

my question is why they committed for replacement and not doing.
my suggestion to them is dont give wrong committement and play with customers.

Regards,
shubha.
[protected]

microwave is not working from last two months. we were complain in his service centre bhilai but not response yet today.
please take nessary action in this regards.

I had lodged a complaint on 25th November (Complaint no-17645) about my whirlpool automatic Washing Machine.Engineer came and checked and said the panel and suspension rod for the machine had to be changed.

Every 2 days I call and I am told that Engineer will come in a day.Then they say parts will come in a day.Then they say part is not available.They are playing merry go round.

This is how a reputed company runs by harassing customers.I can’t understand that you are not able to get parts for a machine developed by you.Its pathetic and unfortunate that I bought a whirpool product.

The machine is in warranty and if you cannot replace the parts you then replace the machine.

The supervisor of call centre was also tired following up and gave me mail id of Karnataka regional head Mr Nirmal.Expecting it to solve.Why should he get into this problem after all he is regional head and solving complaints is not his responsibilty.I have sent 2 mails with no response.

Hi!
I have taken washing machine in 2009 and Mr Amit from Noida came to my house that he is from Whirlpool and if I wish to extend warranty by another 2 years. I agreed and paid him in cash approx 2500/-. He gave me AMC registration form no 76470. Now my machine is not working and when called service center they mentioned that warranty is not updated and he will neither support and not update warranty as the document is fake. I have been suffering from last one month but nothing is happenning. Amit is not responding to calls now.

I lodged a complaint on 1/12/2010. The technician turned up the same day but didn't service since essential spare is out of stock. With repeated followup the same technician brought a reconditioned spare and made a demo after service with only water on 11/12/2010. When operated with clothes on 12/12/2010 the fault (violent machine vibration) again repeated. Again the same service technician visited on 14/12/2010 and he wants to take the machine to workshop for checking. He is not in a position to tell the number of days it will take to attend the problem, the approximate cost expected etc. Having spent huge money on this machine (almost machine full cost) I don't want to service unless the estimated cost / time is informed to me. It is an 7 years old machine and what I understand the spares for this machine is not readily available as the model is no more in production.

The Whirlpool company official Mr. Vysak I understand is one of the busy man on earth who is always in a meeting whenever we call (even at 8 pm in the night).

Whirlpool till now have changed 3 service agents Techno Services, Global, JSS Engineers in Ernkulam city and all are hopeless in attending the actual problem except some guss work.

Rajan K

Need guidance from technician

Hi I purchased Whirlpool PUM 701 Washing machine from Home Town Vikhroli Mumbai on Sep 2010.
From first date machine having problem of continues water flow from drain pipe.At demo time Whirlpool
engineer told me to put drain pipe to 90degree angle.At that water flow stoped because drain pipe at 90 degree.but machine full with water and stop totally working.Then senior engineer came to attend complaint.
he also told put pipe to 90 degree.but when i read manual book provided with machine there is clear writen
for model PUM 701,PUD 702 put drain pipe to flat to ground.then he opened machine we found drain pump
is locked.engineer did some oiling to smooth action of pump.after one month there is leakage problem is started when i power on machine all powder drain out & machine run with only water.some time powder not mix with water it directly go to drain pump,machine only run with water.also the knob rotating is not working properly..Again engineer attended call & said we will change pump assembly from last 10days they are not giving me solution.i think this model PUM 701 is faulty whirlpool have to think about it.i m so suffering
Ajit Email : [protected]@gmail.com

I bought Whirlpool Washing Machine on 05/12/2010.I asked Whirlpool people for demo & installation several times but I didn't get proper reply from them.I got a call from them also that today they are coming but I am unable to understand that when this today will come.If this is the worst service they have then any one can understand that what would be the service after sale and every consumer durable depends on its service quality.So, word of mouth is negative for me and I will never ever buy Whirlpool products and suggest everyone to check the service part before buying.

Its companies responsibility to take care of brand image and service quality and if company does like that then it will loose the market very soon.

Thanks,

Sachin Kumar,
Hyderabad
Date-09/12/2010

My fully automatic washing machine was making more noise, hence I called the service centre. A service engineer came and inspected the machine. He diagnosed the problem as wornout bearing which was making the noise. He suggested to send the machine to the service centre and confirmed the machine will be sent the next day. I sent the machine, and it took them 10 days to send it back after calling them n no. of times. Just understand the inconvineance without the machine. My washing machine is used daily. The machine that was sent, was not checked for its working. After the wash cycle, all the water drained from below the machine and not from the drain hose. The top cover containing the electric circuits was also exchanged unknowingly from some other machine, which they discovered when the other customer complained about his change of top cover on his machine. Upon contacting the service centre, the staff have not been responding for the last 4 days. I am out of the country and my wife is facing a serious problem with the service centre. These people are not doing anything, there is no responsible person who can attend to. Many a customers are facing bad experiances with this service centre. kindly complain this to some responsible authorities in Whirlpool. I am going through hell.

i, arvind gupta, [protected], has given a complain for my microwave oven on september month.
Person who visited told that front panel has to be replaced, engineer who had visited to my place was illiterate. . Till december 2010, no one has turn-up to my place for repair.

Product i am using---Microwave, Washing-machine, Refrigerator.

Comlain nos--HD[protected] & HD[protected]
From now-onward, we should stop buying this Company products.

WHIRLPOOL company should be ashamed of their services.

I am staying in Shillong. I bought a Whirlpool washing machine"Whitemagic Pro 700H" from Guwahati in Feb 2010. It stopped working sometime in the month of Oct 2010. Since then I have contacted everyone, right upto the office of their VP Sales, but all I have given is assurances, apologies or just plain another number to contact. This too while my machine is in Warranty period. Also I have come to know that mine is not an isolated case but almost everyone in North - East is facing the same problem, because this self proclaimed World leader in home appliances is unable to shift its warehouse at Guwahati since last two months and has not bothered to make any alternate arrangements for its suffering customers. This is not just incompetence but also criminal breach of warranty conditions.

My Complain to Whirlpool is as follows:

I brought fully automatic Whirlpool Washing machine( my first and last whirlpool product and of-course for anyone's in my relative).
I'm so depressed with the kind of service you provide after sales that if Its not resolved quickly this time i would definitely seek help of Indian consumer forum within few days.

The description of problem is as follows:
My machine became dead 2 months before warranty period and i called service center then they send Mr Khurram ( Kanpur Area) after multiple calls. He told us that machine's High End PCB got burn and said it will get replaced within 24 hours as promised by you people in your false promise. He also suggested to take a washing machine stand that we bought from him for 1050 Rs.
After that we made hundreds of calls to him and to service center but every time we got assurance that it would be replaced next day.
After some days he said its not in the stock and we have ordered from somewhere.
It took around 1 and half month to get it replaced finally and by that time warranty was over but at first instance we didn't have problem as except pain of spending our hard drawn money on waste product / company.

It got worst when my machine again stopped working after few days. when i called Mr Khurram again for this i was shocked when he, even without our telling the problem told that now PCB would cost you 4000 RS.
How could he know that this time also PCB was problem?
I again lodged a complain with Complain number LK[protected] on date 02/11/10.
Mr Khurram came to see again after multiple phone calls as usual and told the same problem that PCB is faulty and asked us to spend 4000 more on waste product.
I want to make you people one thing clear that its not my fault if you don't have stock and am not going to pay for your fault and for the spare parts which have only few days durability.
I want this to be addressed very soon other wise be ready to face us in the consumer court. We are ready to expose your false promise and good customer service.
This is the worst product I've purchased from worst company which has been shut down for about 3-4 months and nothing fruitful has been done.

For your reference :
Earlier complain number: LK[protected]

I had purchased Aviator V 1 ton on 31.03.2010 , the A.C worked hardly for Two hours after installation & the local dealer mechanic postmortemed the whole indoor unit & the whole inner circuit & display was replaced after 5 days that too not to my satisfaction as a blue line on the display keeps on blinking & the Dim function which is shown as feature on brochure & on net site does not work as shown and the blinking light & display light disturb the sleep in night definitely not a feature of WHIRLPOOL PRODUCT.Several complaints wer made and their service engineer kept on making false commitments such as the whole inner circuit will be replaced & nothing was done finally he commited unit will be taken back & refund will be made. And finally now he dont enen respond to my calls on his mobile .WHAT A SHAMFUL ACT

Fully Automatic Washing machine under AMC, out of order since 30.09.2010. Complaint registered with company's customer centre. Machine not repaired till date as the company do not appear to have the faulty part for repalcement.

As such, i demand refund of the AMC charges of Rs. 3947/- paid in advance. No response from the customer care. E-mails are not being responded or are being blocked.

Please take necessary action.

daljeet singh contact no. [protected]
e-mailid : [protected]@yahoo.com

We just bought a new whirlpool 180L refridgerator from 'Hazrat Vision' Lalita Park, Laxmi Nagar, Delhi -92 on 18th Nov. 2010. The dealer said that he will send a person to start the fridge but nobody came. Next day when we opened the box we found that the glass lid of vegetable basket is broken and on starting the fridge the bulb is also not working. We called the dealer, he said that they will send a person but till today nobody came. We are calling them regularly but out complaint is going unattended. Now what is the use of buying a new fridge which we cant use it properly.. Please help us, what to do?

I have baught an window Ac 1.5 ton delux on 3rd may 2010. And during first week of september the electronic panel on AC become non functional.
Till the time i have launched comlaints to customer care thrice( three times) but no response.
Pathetic after service.
If the company which could not satisfy its customer then what is the use of making product.
i don`t think like thios company will business for long if it do not have after service

I purchased a Whirlpool Fully Automatic Washing Machine, model no. FSAN801 almost 2 years ago. The warranty period is about to expire in Jan-2011. My machine has been creating various problems since last monsoon. The machine lost its ability to sense the load of clothes in the last monsoon. When I complaned to Customer Care about it, the senior technician came and checked the machine and stated that the excessive moisture in the atmosphere is responsible for it- the explanation itself is weird. Later, the problem aggravated and the machine also lost its sense to detect the water level, resulting into the overflow. The company then replaced the sensor, but a very different kind of problem cropped up. The machine takes the max. amount of washing powder and the max. buckets of water even if the number of clothes is few. When I complained about it, the senior technician came and explained that this is the 6th sense and that the machine takes max washing powder and max water if it has continuously used the max amount of water & powder for 3 cycles. I dont understand why I should use more water and more powder for few clothes. My complaint regarding this remains pending with the company, & it does not seem to be in any mood to rectify the error.

I bought Whirlpool Microwave on 1st Nov 2010.

Till now no one had came for the Demo.

Below are the steps I have taken.

1. Daily will call customer care Chennai @[protected]
34076 - the current complaint number.

2 . Below are the mobiles number given to me to call and get updates.

[protected]
[protected]
[protected] - Whirlpool customer care
[protected] - Moorthy
[protected] - Santhosh

But no one is guiding me with right information.

On nov 10th Santhosh came and just noted down the product code and closed the call.

Every day I will open a call and on the same day the call will be closed without any action.

I AM ONE OF THE HIGHLY DISAPPOINTED CUSTOMER.

The worst thing is no one is even giving me the reason of the delay.

The Oven is lying idle for the past 15 days.


Also I bought this in SHAH OMR Chennai , The free gifts Reebok T Shift and Demo cookery CD is not given till now.

Don't know when all these will be set things right.