Whirlpool India Complaints & Reviews

We had brought a microwave oven 2 months back and the same is not been working properly and when a complaint raised in the Customer support number 60008558 and the toll free number [protected]. The service engineer detected the faulty turntable motor and told it will be replaced in two days we have waited for one week and when contacted customer care again we were told that the call will be escalated and we will receive a call from the manager but this has not happened.and in the mean time when we tried to contact the service engineer the mobile phone is switched off always.

We have brought the product as thought the brand whirlpool will be excellent but it has a very poor products and the customer care is so pathetic.

Ajoy Bharath
banswadi, bangalore, Karnataka
Email: [protected]@gmail.com
Contact No.:[protected]

This is Reminder 3.I have attached the purchage bill & warrenty card.

I have purchase washing machine on feb of 2009.On 27 th Dec 2010 machine get
short ckt & catch fire. This is the horrible condition because at the time
my wife & my 3 years son are alone at home .I have register the complain for
this injury to whirlpool customer care their complain no is PT [protected] dated
28/12/2010. Your service Engineer has visited & told me you will be give me
7000 rupees for the same. If this items is in warranty period then why I
should pay for this. For the same My family is very upset for using
the washing machine . Then I will go the consumer court to register the
complain of same with all burning photographs & documents . I
have already complain you more than thrice on telephone. But your customer
care have not taken any response.

Respected Sir,
Whirlpool Washing machine MODEL 123 650 P purchased on dt.31/10 2010, is in warrenty period. Is fully dead (NOT WORKING). Informed to WHIRLPOOL CUSTOMER CARE Service Request No.5288dt .21/12/10. NOT SOLVED TILL dt.13/01/11. As per information given to me by company persons that the defective parts will be replaced when it will be AVAILABLE. Now it is not available.

This is for your information, and doing proper action.
With Regards
Vijay Agarwal
Mob. [protected]

My whirlpool refrigerator FF 350 elite brought on 24 june 2004 has had complaint from the day i brought it. once the compressor was replaced since it was in warranty. Later on there is a problem with its cooling . all three lights in the front panel start blinking every day in the morning . once it is switched off and switched on after half an hour it starts again but there is no ice formation.
After repeated complaints the module of the refrigerator was replaced at cost of Rs 2500 twice the last time being in sep 2010, but the same problem persists. i had asked for replacement of the fridge but it has been refused . after repeated complaints and stonewalling by the company the fridge has been taken for gas leak in the compressor 2 days ago.
I am now in such a state that i cant believe anything that the service people tell about the refrigerator
regards
Naveen chandra H S
[protected]

Ants are getting in /Fungus accumulating in rubber part of door_door liner(double door Refrigerator)

Refrigerator is still under warranty period; Month of purchase is July2010.Just 5months and facing issue from last two months.

Have raised complaints with Whirlpool service center regarding Ants are getting in /Fungus accumulating in rubber part of door(double door Refrigerator) at first on
20th Dec2010. From then till date Service center is keep on creating a new ticket and closing the same ticket on the same day .And even after 4 working weeks same issue is pending.
The worst part of Whirlpool service center is they are simply playing around
With customer and customer’s valuable time like the details summarized below.

Following service tickets has been raised and closed subsequently without any action
1)
Call closed 22/12 01:43pm
Satisfactory Code:*** SR:CN[protected] 20/12 3:20 pm
MUTHU KUMAR TM[protected]/12 2:26 pm

2)
Call closed 24/12 04:24pm
Satisfactory code :*** SR: CN[protected] 23/12 4:22 pm
SATISH D 3 [protected] 23/12 04:24pm

3)
Call closed 24/12 06:43pm
Satisfactory Code:*** SR:CN[protected] 24/12 6:40 pm
SATISH D 3 [protected] 24/12 06:41pm

4)
Call closed 05/01 07:06pm
Satisfactory Code:*** SR:CN[protected] 05/01 3:38 pm
MUTHU KUMAR TM[protected]/01 3:40 pm

I certainly didn’t get the logic of creating a new service ticket each and every follow-up with whirlpool service center and subsequent closer of same service ticket with out any action from Service center or Customer’s consent.

On 24th December one Service guy visited and noted down in job sheet that it’s a manufacturing defect regarding door liner and a visible gap on door liner where exactly fungus are getting accumulating and informed me(customer) saying the whole process of door replacement will take 1month.
After ward there were no response from Whirlpool svc center till 5th Jan 2011 so raised the same request again but surprisingly this time service center individual told accumulating of fungus at door liner is due to customer’s maintenance issue and reluctant to agree with manufacturing defect with door liner and it’s gap.
On my subsequent follow-up with service center and manager in charge of service on 6th Jan they agree to send a Factory guy on Monday 10th Jan for another round of inspection. And finally on 7th Afternoon they send a service guy not a factory guy.
This time the service was just an eye washing instead of rectifying the solution.
Service guy just wiped the fungus part on door liner and about to apply Fevibond (Glue)
On the gap of door liner to remove the evidence what a Factory guy supposed to inspect a day after. For sure it will take a week to accumulate fungus.
On asking how come the ants are getting inside refrigerator, the response was like this from service guy “sir u kept chocolate box open so its normal ant will come inside refrigerator ... Please keep chocolate box close. This is a maintenance issue ant are getting inside refrigerator,this is not at all manufacturing defect or not problem with door liner)
This is what the ugly truth about Whirlpool service standard at present.

This irresponsible act of whirlpool service urged me to finally raise a Customer complaint finally and bringing the entire unfortunate incident in view of public so that
They can think of this kind of service before taking in to consideration of buying any
Whirlpool product in future.

Being working as a manager in an MNC ,I hardly get my personal time on weekday to chase with Whirlpool. Taking the same advantage it’s almost a month over still no shine of getting the issue fixed.

Till now have spends lot of call on Whirlpool service center follow-up..
Its all waste of valuable time/money.
God knows how come Pvt Sector like whirlpool still surviving with following careless staff
Services Manager Name: Santha Kumar ([protected])
MUTHU KUMAR TM[protected]


Thanks,
Pity Whirlpool Customer

We Have ordered Whirlpool Refrigerator, Model :- Fusion 19 Premier. When the fridge received i had some doughts. Then i called to service center for the detail & gave them Model no. 12394 (Given in Warranty Book). As per the detail given by them, the Refrigerator received is not as per the order given. i.e. Model no. 12394 of Fusion 19 Premier. The dealer from whom i buy that fridge, they said that the Refrigerator is recived as per order. I dont know who is chited to me. I dont want to cancel the order & required the same Refrigerator which i order. Please do the need full. Currently i had no photos readyly available with me. If require i produce it.

i think my guess is true. whirlpool has gone bankrupt in terms of satisfying customer needs.I think whirpool is out of business in India. All the numbers below([protected] (BSNL & MTNL Users[protected]Private Users)* are not working. If you guys are still in business in India. Do arrange for a service engineer for me. your product has failed miserably umpteen times and there is no adequate customer support. service engineers who are infact money guzzlers are less serviceminded and i really don't believe if they are engineers. I am sure they are technicians, but atleast send them.

Whirlpool machine was purchased on 11th october 2010
customer name :- Rajender Kumar
address D-181,182 raghubir nagar new delhi 110027

machine purchased price Rs. 6311 with vat 7,100
model no. is -
The problem which we faced was the leakage of the machine purchaset from
DREAMS ELECTRONICS
90 Raja Garden New Delhi - 110015
ph. [protected],[protected],[protected]

customer name- Rajender Kumar
product code no. whirlpool 651
replacement no. is 1733




we called the dealer from whom we purchased the leakage machine when the we purachased the machine the dealer never informed to the customer that the machine model that we purchased has stopped manufactured from the whirlpool itself nowadays.


we lodged a complaint on 27th of november saturday 2010 and the agent had come on sunday the 28th november the name of the agent was anand kumar mobile no ([protected]) i have no idea the agent which came from the company i have no clue if he had the talent to fix the machine he was not able to fix the machine at the end after waisting my 5 hours he said at the end the machine would be replaced in 15 days he took a copy of the bill and i also recieved a message from the customer care of whirlpool on 28th november saturday regarding the satisfaction code that was 651 for serial number Dl[protected] i also recieved a call from customer care she told me that if i am satisfied by the services of whirlpool agent so i have to tell him the satisfaction code which was 651 , 15 days went but didn,t get any kinf of responce from whirlpool service center after 15 days when the machine was not replaced i called the dealer and customer care they were not replying with a satisfactory answer and dealer gave me the replacement no. which was 1733 and the customer care gave us a no. of manoj pawar they told he was the manager of replacement department and they also gave a number [protected] i called him continiously from 11:00 am to 1:00 pm but he never picked up the phone but the second day I called him again however he was still not picking up the phone after 2 days i called again to the customer services and again they were looking for a excuses and giving me manoj pawar the manager number of replacement agency of whirlpool once again than i said the i am continiously trying his number however he never picks up the phone then they give me another number[protected] than i said this is a 6 digit number according to my knowledge i have never seen a six digit number that time Mr. Gagan whom i was speaking with told this is a valid number gagan was the agent from customer services of whirlpool, 26th or 27th december i dont remember i received a call from rohit he told me that he is calling from the replacement deptt. of whirlpool he told me that you can choose a machine whatever on my wish and the machine expenditure if its more than the machine which i purchased previously then i choosed a machine which model no. was ACE & next day i called to rohit and told him the new machine model no. & he told me the difference of rs. 1500 and told that i would have to make a demand draft of rs 1500 than i get made the demand draft on 28th of december 2010 than i called rohit again to inform that i get made the demand draft than he told me that within 2 days with assurance by rohit he said as we receive the demand draft & we will send you the machine I called rohit on 3rd of january 2011 the reply from rohit was that our office is getting shifted so he said that your machine would be replaced after one month still looking for an excuses now i do not want the machine to be replaced i want my money back with interest from the day i purchased the machine from and considering the fact i also the want the money when i call the customer care all the call expenditure and my convence which made me go to the company and other hassles which i faced from the whirlpool company i want all my money to reimbursed as early as possible, and today i gave a call to the customer care of whirlpool still looking for a hope from the customer services that they can resolve my problem i briefly told them the problem which i was facing from customer care of whrilpool for the last 2 or 3 months at the end they gave me a number[protected] this was the number of honda whirlpool service center i called on this number there was a lady who received the call she told me by looking at my number on her telephone equipment she remembered that the customer who i am speaking with by this number we already received 2 or 3 complaints previously regarding the replacement of the washing machine of your with a brand new one . than i told them what action you have taken regarding the complaint she said that we were about to send the executive to your residence today or tomorrow to collect the demand draft after facing lots of hazards from the last 2 to 3 months this was the reply given by the lady at the end still no assurance from the whrilpool replacement agency that after collecting the demand draft they would replace my machine



(consclusion) so now after facing so many hurdles with the company of whirlpool now i came up with the solution that i am fed up with the organigation of whirlpool now i need all my money back of the machine and the expenditure of which i spent on my calls and conveyance to refunded to me as early as possible and i want the consumer court to please pay justice to me regarding the inconvenyance that i faced with the whirlpool servces


really looking forward to your request as early as possible

I shall be highly obliged

thanks and regards
name gaurav rajput
no. [protected]

s/o sh. rajender kumar
who is the of customer whirlpool machine

I am extremely paind by the non provision of any respect to the customer . I had bought a washing machine and am now regretting every day why I bought a whirpool product. The product is good but the service is way beyond pathetic.
1.The call center is staffed by people who do not know what service is . I would recommned that Whirpoll learns from Dell , another American company which thrives on service.
2.The machine was repaired but was given to me without testing , that too after paying 1250/- INR despite being in extended warranty
3.The machine worked all of 1 day !!!!!
4.30 calls later and 1.5 months after follow up and washing clothes by hand in Delhi winter , we get one service person who comes to replace the broken knobs that were broken by the service center and no committment on the date when the machine will get repaired again
5.The service engineer ( ? ) who attended was rude and instead of replacing some low cost knobs that the service center broke ( and I had volunteered to pay up as the machine would run hopefully) and instead of replqacing the knobs and testing the machine , he said that unless I pay for the knobs he will not replace them and will NOT test the machine in any case.
6.No prizes for guessing , the guy took the knobs away .

IS THIS CUSTOMER ORIENTATION.

I URGE ALL PEOPLE TO BE CAREFUL WHEN THEY BUY WHIRPOOL PRODUCTS . I dont want to deride the company , but there is a serious disconnect of the Top management with reality , otherwise how come anyone I know who has had a whirpool product is upset ??
Most of the dealers who are concious of customer service do not recommend Whirlpool.
I am going to buy another washing machine today ( obviously not whirlpool) and am also evaluating what legaal options I have
Amit

Hello Together,

I have compliant about this to the Whirlpool customer care that after cleaning removing out of the mosquitoes often i could see that small mosquitoes inside the refrigerator, even in the freezer, i do not know how i can use this anymore since we keep food inside.the first time the guy who came from the service he told me that there was some mosquitoes when you open the fridge it is getting inside something like blob blob reason we dont know what do to, after that also i had cleaned it twice and kept it for defrosting. but still the issue is there.

could anybody can help me out on this.Model No.FF23B/2010 still its under warrenty just 6 months before we bought this from BigBazzar Katrikuppe.

My Contact Details
Naga
[protected]

We made a complaint about the issue in fridge in beginning of oct/2010. There were a lot of delay in addressing the issue. The latest status is that they have taken our refrigerator in their service station . It has been 3 weeks since they took our fridge however we don't know when it will be returned. They always say that some part is not available. We have made several phone calls and now they don't even pick up our phones.

I brought a Whirlpool purafresh waterpurifier 3 months back and it's electric board is damaged. Now when I call the service center they r saying that We'll get back to you very soon. But it has been more than 15 days and when I called them today they are saying the part is not available and we don't know when it will come. Having spent more than 16K on the product, now I have to buy bisleri water from outside which is very expensive here.This too within the waranty period of 1 year I'm facing this kind of problem, guess what will be the situation after warranty period.
We should sue Whirlpool for such pathetic service.

i am shubha from hyderabad, i have been in hectic problem from whirlpool service. it has been more than 40 days raised after complain but nothing has been done to my request, Nov 13 executive from serve dept. came to my house and committed for replacement of product within 2 to 3 days. i have been ask to not to use the product also. i have given invoice and neccessary things required be them. no one from service dept resonding to take initiative to solve complain.

my question is why they committed for replacement and not doing.
my suggestion to them is dont give wrong committement and play with customers.

Regards,
shubha.
[protected]

microwave is not working from last two months. we were complain in his service centre bhilai but not response yet today.
please take nessary action in this regards.

I had lodged a complaint on 25th November (Complaint no-17645) about my whirlpool automatic Washing Machine.Engineer came and checked and said the panel and suspension rod for the machine had to be changed.

Every 2 days I call and I am told that Engineer will come in a day.Then they say parts will come in a day.Then they say part is not available.They are playing merry go round.

This is how a reputed company runs by harassing customers.I can’t understand that you are not able to get parts for a machine developed by you.Its pathetic and unfortunate that I bought a whirpool product.

The machine is in warranty and if you cannot replace the parts you then replace the machine.

The supervisor of call centre was also tired following up and gave me mail id of Karnataka regional head Mr Nirmal.Expecting it to solve.Why should he get into this problem after all he is regional head and solving complaints is not his responsibilty.I have sent 2 mails with no response.

Hi!
I have taken washing machine in 2009 and Mr Amit from Noida came to my house that he is from Whirlpool and if I wish to extend warranty by another 2 years. I agreed and paid him in cash approx 2500/-. He gave me AMC registration form no 76470. Now my machine is not working and when called service center they mentioned that warranty is not updated and he will neither support and not update warranty as the document is fake. I have been suffering from last one month but nothing is happenning. Amit is not responding to calls now.

I lodged a complaint on 1/12/2010. The technician turned up the same day but didn't service since essential spare is out of stock. With repeated followup the same technician brought a reconditioned spare and made a demo after service with only water on 11/12/2010. When operated with clothes on 12/12/2010 the fault (violent machine vibration) again repeated. Again the same service technician visited on 14/12/2010 and he wants to take the machine to workshop for checking. He is not in a position to tell the number of days it will take to attend the problem, the approximate cost expected etc. Having spent huge money on this machine (almost machine full cost) I don't want to service unless the estimated cost / time is informed to me. It is an 7 years old machine and what I understand the spares for this machine is not readily available as the model is no more in production.

The Whirlpool company official Mr. Vysak I understand is one of the busy man on earth who is always in a meeting whenever we call (even at 8 pm in the night).

Whirlpool till now have changed 3 service agents Techno Services, Global, JSS Engineers in Ernkulam city and all are hopeless in attending the actual problem except some guss work.

Rajan K

Need guidance from technician

Hi I purchased Whirlpool PUM 701 Washing machine from Home Town Vikhroli Mumbai on Sep 2010.
From first date machine having problem of continues water flow from drain pipe.At demo time Whirlpool
engineer told me to put drain pipe to 90degree angle.At that water flow stoped because drain pipe at 90 degree.but machine full with water and stop totally working.Then senior engineer came to attend complaint.
he also told put pipe to 90 degree.but when i read manual book provided with machine there is clear writen
for model PUM 701,PUD 702 put drain pipe to flat to ground.then he opened machine we found drain pump
is locked.engineer did some oiling to smooth action of pump.after one month there is leakage problem is started when i power on machine all powder drain out & machine run with only water.some time powder not mix with water it directly go to drain pump,machine only run with water.also the knob rotating is not working properly..Again engineer attended call & said we will change pump assembly from last 10days they are not giving me solution.i think this model PUM 701 is faulty whirlpool have to think about it.i m so suffering
Ajit Email : [protected]@gmail.com

I bought Whirlpool Washing Machine on 05/12/2010.I asked Whirlpool people for demo & installation several times but I didn't get proper reply from them.I got a call from them also that today they are coming but I am unable to understand that when this today will come.If this is the worst service they have then any one can understand that what would be the service after sale and every consumer durable depends on its service quality.So, word of mouth is negative for me and I will never ever buy Whirlpool products and suggest everyone to check the service part before buying.

Its companies responsibility to take care of brand image and service quality and if company does like that then it will loose the market very soon.

Thanks,

Sachin Kumar,
Hyderabad
Date-09/12/2010