Whirlpool India Complaints & Reviews

Please see the email sent out to Customer service below, very poor service provided and inspite of repititative phone calls/ emails still I'm yet to get best service

From: Taneja, Gaurav
Sent: Wednesday, January 26, 2011 10:28 AM
To: 'Helpdeskindia'
Subject: RE: Disappointing Service

Hi Sreeja

As committed to me by Whirlpool advisor, someone was supposed to visit my place this morning for replacement of parts but till now I have neither received any call regarding the same, if the replacement parts are available or when they would be available.

I’m not sure how many times the commitment/promises made to customers are broken by Whirlpool customer Service and still management don’t care about these escalations/complaints.

Warm Regards,
Gaurav Taneja

From: Taneja, Gaurav
Sent: Thursday, January 20, 2011 6:10 PM
To: 'Helpdeskindia'
Subject: RE: Disappointing Service
Importance: High

Hi Sreeja

I’m still waiting for someone to visit my place, does this not show the poor service on part of Whirlpool.

I guess this would not encourage me further to recommend anyone or myself to buy Whirlpool products in future.

Warm Regards,
Gaurav Taneja

From: Helpdeskindia [mailto:[protected]@whirlpool.com]
Sent: Tuesday, January 18, 2011 11:03 AM
To: Taneja, Gaurav
Subject: Re: Disappointing Service


Dear Customer,

Thank you for writing to whirlpool helpdesk India.We have forwarded your request to the concerned branch & soon they will contact you for resolution,
till then please cooperate with us.


With Regards ,
Sreeja
Helpdeskindia ,
Whirlpool of India Ltd.
<gaurav.taneja>
01/17/2011 08:48 PM
To: <[protected]@whirlpool.com>
cc:
Subject: Disappointing Service



Hi,

I had purchased wachine machine and refrigerator in Nov,2009 but after 6 months the washing machine started giving problems. For the past two months the machine is making all sort of noises, i had complained twice in the last fortnight but both of my complaints were closed WITHOUT an engineer visiting me. I'm not sure how customer complaints are handled and seen by management. This is one of the poorest ever service provided to me by Whirlpool, totally disappointed.

Regards
Gaurav

THIS IS TO WRITE WITH UTTER DISSATISFACTION WITH REGARDS TO WHIRLPOOL COY'S ELECTRONIC APPLIANCES AND PATHETIC CUSTOMER CARE SERVICE.
A YEAR BACK I VE PURCHASED A WATER PURIFIER(MODEL NO P 5200RS) OF WHIRLPOOL WHICH HAS STARTED SHOWING SIGNS OF BREAKING DOWN EVERY NOW AND THAN.
WORST IS THEIR CUSTOMER CARE SERVICE WHICH ARE MORE BOTHERED ABOUT SELLING THIER PRODUCTS WITH ALL HOLLOW PROMISES BUT FORGET THEREAFTER.
I VE BEEN TRYING TO CONTACT CUSTOMER CARE FOR RECTIFYING PROBLEM IN WATER PURIFIER. EITHER NO ONE TURNS UP IN TIME, OR IF ANY SERVICE ENGINEER CUMS IS NOT WELL QUALIFIED TO TAKE UP THE PROBLEM.
IN LAST SERVICING AFTER LOT OF CALLS SERVICE ENGR WHO CAME CHANGED ALL THE FILTERS WHICH WERE NOT SUPPOSED TO CHANGE (NOT DUE FOR CHANGE) N UNNECESSARILY CHARGED US FOR THE SAME.
WE HAVE A BAD EXPERIENCE WITH WHIRLPOOL COY. I WOULD RATE IT THE WORST IN SERVICE PROVIDING WITH NOT SO APEALING PRODUCTS. I WOULD REALLY APPRECIATE IF SOME ONE CAN HELP ME FIX THEM SO THAT THEY DONT DO IT WITH REST

I purchased a fully automatic washing machine and incidently user's manual was not found in packing. The fact has since been communicated to the company thru their proper channels, though they responded but have not provided the same till date. which,however,indicates their casual attitude towards after sales service.

G L Sharma
Flat#207,Punjabi Bagh Aptts.DDA-SFS
Rohtak Road,New Delhi 110063
Contact #25211478

Dear Sir,

We had purchased whirlpool washing machine FS 65 Serial No. INB[protected] model 7234,from star trek electronics, nehru-nagar, satellite, ahmedabad in 2007. It was supplied with defective suspenders (jumpers) which protects drum from jumping during wash cycle. due to less use we came to know after 1 yr that our machine was jumping terribly during spin cycle, so we had to call Whirlpool support so they forwarded our call to Max Info Services in Ahmedabad.

Engineer came after calling 10 times for 5 days and asked us to pay 1500 Rs for one set of suspenders, where as our suspenders only required Rs.50 worth plastic part. Having no other option we paid but while repairing the machine he damaged the main bearing in the bottom.

Which we came to know after two days. We called the Max Info Services they did not help and asked us to pay Rs.3500 for same. Max Info Services staff was very rude in all this. Since we did not used machine much we let it remain like that till now.

But few days ago when we tried to use it suddenly some circuit on top control panel burnt & fuse was tripped. We called the support again they forwarded the call to same lousy Max Info Services people. Mr.Gautam (Engieer of MIS) came after so many time calling , took Rs.285 to diagnose the problem and charged another Rs.3500.

With our earlier bad experience with the Max Info Services engineers we asked this engineer (mr.Gautam) to first install the part and we shall pay the money via post dated check to ensure the proper part & services and again the circuit board which he replaced with damaged original part with refurbished duplicate one which he was insisting as original one which has faulty wash cycle time. We had made a condition that if there is problem with part then we shall do the stop payment of the check and he must take his parts back and return us the check. Which upon calling Mr.Gautam or Max Info Services has not done yet.

So having no other option with us we had made a stop payment request for the same check with our bank. Hence we are emailing to you for your information on the same matter.We feel that in All whirlpool services are a joke and non-reliable. We shall advise every one never to buy Whirlpool product also We feel that Max Info Services are cheaters and they are fraud.

We feel that we are now Victim of Whirlpool poor services & Max Info Services.

Harshad Dudhia

Hi,

we purchased a whirlpool 220L MM 23 VX on 15fh june 2010.

it has not worked since. There hasn't been any cooling at all.

we have repeatedly called the call center and registered complaints.

The service men refused to visit us before 10 in the morning and 6 in the evening.

After a million calls, we managed to get them to visit us . After three visits, they came to the conclusion that the compressor hasnt been working and that it was a manufacturing defect.

After this, the fridge is still non functional and they haven't come to replace the compressor.

I sincerely advise users not to buy whirlpool products considering their really bad service


- Bharath Vaddi

I had purchased a whirl pool washing machine from next showroom,thripunithura and from the very first day there are lot of complaints.Each and every time they done adjustment works and now it is leaking. I had make complaint on 7th jan but till now no action from service centre. They are giving poor service. It is my request that nobody should buy whirlpool products.

Subject: purchase of washing machine white magic 650d -Reg.

Referance: Model No :11578 Serial No : INF[protected] Date of purchase:23.09.09

Dear Sir,

I had purchased whirlpool washing machine white magic 650D on 23.09.09. I had reveived washing machine from show room in demaged condition, that time immedetely i mailed to your office and they are replaced in new machine at the moment & your serivce persons told "we have extanded the warrenty period for 1 Year (i.e) 2+1=3 years".

From the date of purchase of your washing machine . I had received lot of the problems atleast 10 to 15 times . when i approach the your service center immedietely thery are rectify that problem then a few days again new problems are arising.

I really upset due this cause, mostly i using whirlpool products. But this time i am very disappointment for the purchase above related washing machine. So kindly replase the washing machine with new washing machine otherwise i want extra warranty.

Awating for your replay.

Thanking you


With Regards


P.SHANKARKUMAR
M4, JEWHARI NAGER
TYPE III , OCF EASTE, AVADI
CHENNAI-54

Hi,

I have been using Whirlpool Appliances for over 5 years now (WhiteMagic Fridge and Semi-Automatic washing machine). On the pretext of best of after sales services I was sold the AMC for both the appliances. Till recently the fridge was working fine and sometime during late summers I was informed that the Freezer compartments has some damaged part and needs to be replaced. Since summers isn't the best of time to get it replaced as storing food items would be a problem, I was told to wait till winters. Yesterday, I called up the engineer who had suggested how the whole thing would be done, I was told to log a complaint with customer care who refused to accommodate my request instead asking me to cough up another Rs 700/- for the change.

With sheer frustration I'm writing this. I would like to inform that with such fraudulent and dubious commitments you make to the customer while selling AMC and without any solution provided I'll be forced to register a complaint with consumer forum. In case you can't repair the fridge you are requested to give me a complete refund of the AMC amount I have paid.

I have had as many as 2-3 AMC's renewed and don't expect such pathetic response and service.

Receipt No. - 190338 - Fridge - INA041404 (Appliance Serial No.)

I have sent as many as 5 reminders and no one has bothered to rectify the problem. Rather than solving the problem and ensuring that I get services for which I have paid we are being deprived of services.

Regards,
Himanshu Raina/R.S.Raina
[protected]
[protected]
[protected]

A complaint was registered with Agarwal Refrigeration & Electronics, the whirlpool authorised service centre at 28, Chand Bihari Nagar, Khatipura Road, Jaipur on 21 Dec . The Engineer who attended the complaint could not identify the fault and asked for the refrigerator to be sent to the workshop which was done. The same was then delivered back with the compressor changed vide Job sheet No-4051 dt- 24 Dec 10 & a payment of Rs 4,650/- was charged. On installation at home the refrigerator was not cooling . The complaint was again made. The service Engineer again visited and advised me to buy a stabliser for Rs 1950/- . Still when it did not cool it was again taken to the service centre & kept for about five days. On its return the fault still persisted. After all kinds of experimentation by the service engineer he then called a second engineer , after which a condenser was changed. It is 18 Dec 11 today. The service Engineers have no clue whatsoever.Though the ice is forming in the freezer the lower compartments are just not cooling.On my interaction with the engineers they seem to be lacking the expertise & just want an excuse to shift the machine to the workshop.I have my doubts if they even have replaced a new original compressor for which I have been charged.I had also gone to the company site and sent a mail ,but there is just no response. Can the company show some efficiency & respond.

Dear Sir/Madam,



We purchased one Whirlpool RO water purifier Model Code 11779, Model No. P03DRS IN700082, Serial No. 10302DK[protected] KRA[protected] on 1st April 2010 through Thermoking, Central market, Lajpat Nagar, New Delhi invoice no 760/54886 and installed on 2nd April 2010.



For the first three months, the RO worked without any problem but since Jul 2010, it is giving problem on daily basis and now it has even stopped working completely. The main problem in RO is the design of the switch which is mal functioning and their service engineers have changed this switch number of times but it worked temporarily. The service engineer last time told us that low water pressure could also cause the problem and suggested us to install a new water line from the tank directly which would resolve the problem. We installed the new water line directly from the tank for the RO but the problem still remains the same. It seems that the service engineers are trying to find the excuses for not working of RO instead of rectifying the actual problem of the switch or sensor system.



We are now suffering without water and losing our patience.



Whirlpool on paper has lot of systems but implementation is almost zero.



Regards

R. D Gupta/ Poonam Gupta

C-124A, 2nd Floor,

Greater Kailash-1,

New Delhi-110048

Mobile:[protected]

We had brought a microwave oven 2 months back and the same is not been working properly and when a complaint raised in the Customer support number 60008558 and the toll free number [protected]. The service engineer detected the faulty turntable motor and told it will be replaced in two days we have waited for one week and when contacted customer care again we were told that the call will be escalated and we will receive a call from the manager but this has not happened.and in the mean time when we tried to contact the service engineer the mobile phone is switched off always.

We have brought the product as thought the brand whirlpool will be excellent but it has a very poor products and the customer care is so pathetic.

Ajoy Bharath
banswadi, bangalore, Karnataka
Email: [protected]@gmail.com
Contact No.:[protected]

This is Reminder 3.I have attached the purchage bill & warrenty card.

I have purchase washing machine on feb of 2009.On 27 th Dec 2010 machine get
short ckt & catch fire. This is the horrible condition because at the time
my wife & my 3 years son are alone at home .I have register the complain for
this injury to whirlpool customer care their complain no is PT [protected] dated
28/12/2010. Your service Engineer has visited & told me you will be give me
7000 rupees for the same. If this items is in warranty period then why I
should pay for this. For the same My family is very upset for using
the washing machine . Then I will go the consumer court to register the
complain of same with all burning photographs & documents . I
have already complain you more than thrice on telephone. But your customer
care have not taken any response.

Respected Sir,
Whirlpool Washing machine MODEL 123 650 P purchased on dt.31/10 2010, is in warrenty period. Is fully dead (NOT WORKING). Informed to WHIRLPOOL CUSTOMER CARE Service Request No.5288dt .21/12/10. NOT SOLVED TILL dt.13/01/11. As per information given to me by company persons that the defective parts will be replaced when it will be AVAILABLE. Now it is not available.

This is for your information, and doing proper action.
With Regards
Vijay Agarwal
Mob. [protected]

My whirlpool refrigerator FF 350 elite brought on 24 june 2004 has had complaint from the day i brought it. once the compressor was replaced since it was in warranty. Later on there is a problem with its cooling . all three lights in the front panel start blinking every day in the morning . once it is switched off and switched on after half an hour it starts again but there is no ice formation.
After repeated complaints the module of the refrigerator was replaced at cost of Rs 2500 twice the last time being in sep 2010, but the same problem persists. i had asked for replacement of the fridge but it has been refused . after repeated complaints and stonewalling by the company the fridge has been taken for gas leak in the compressor 2 days ago.
I am now in such a state that i cant believe anything that the service people tell about the refrigerator
regards
Naveen chandra H S
[protected]

Ants are getting in /Fungus accumulating in rubber part of door_door liner(double door Refrigerator)

Refrigerator is still under warranty period; Month of purchase is July2010.Just 5months and facing issue from last two months.

Have raised complaints with Whirlpool service center regarding Ants are getting in /Fungus accumulating in rubber part of door(double door Refrigerator) at first on
20th Dec2010. From then till date Service center is keep on creating a new ticket and closing the same ticket on the same day .And even after 4 working weeks same issue is pending.
The worst part of Whirlpool service center is they are simply playing around
With customer and customer’s valuable time like the details summarized below.

Following service tickets has been raised and closed subsequently without any action
1)
Call closed 22/12 01:43pm
Satisfactory Code:*** SR:CN[protected] 20/12 3:20 pm
MUTHU KUMAR TM[protected]/12 2:26 pm

2)
Call closed 24/12 04:24pm
Satisfactory code :*** SR: CN[protected] 23/12 4:22 pm
SATISH D 3 [protected] 23/12 04:24pm

3)
Call closed 24/12 06:43pm
Satisfactory Code:*** SR:CN[protected] 24/12 6:40 pm
SATISH D 3 [protected] 24/12 06:41pm

4)
Call closed 05/01 07:06pm
Satisfactory Code:*** SR:CN[protected] 05/01 3:38 pm
MUTHU KUMAR TM[protected]/01 3:40 pm

I certainly didn’t get the logic of creating a new service ticket each and every follow-up with whirlpool service center and subsequent closer of same service ticket with out any action from Service center or Customer’s consent.

On 24th December one Service guy visited and noted down in job sheet that it’s a manufacturing defect regarding door liner and a visible gap on door liner where exactly fungus are getting accumulating and informed me(customer) saying the whole process of door replacement will take 1month.
After ward there were no response from Whirlpool svc center till 5th Jan 2011 so raised the same request again but surprisingly this time service center individual told accumulating of fungus at door liner is due to customer’s maintenance issue and reluctant to agree with manufacturing defect with door liner and it’s gap.
On my subsequent follow-up with service center and manager in charge of service on 6th Jan they agree to send a Factory guy on Monday 10th Jan for another round of inspection. And finally on 7th Afternoon they send a service guy not a factory guy.
This time the service was just an eye washing instead of rectifying the solution.
Service guy just wiped the fungus part on door liner and about to apply Fevibond (Glue)
On the gap of door liner to remove the evidence what a Factory guy supposed to inspect a day after. For sure it will take a week to accumulate fungus.
On asking how come the ants are getting inside refrigerator, the response was like this from service guy “sir u kept chocolate box open so its normal ant will come inside refrigerator ... Please keep chocolate box close. This is a maintenance issue ant are getting inside refrigerator,this is not at all manufacturing defect or not problem with door liner)
This is what the ugly truth about Whirlpool service standard at present.

This irresponsible act of whirlpool service urged me to finally raise a Customer complaint finally and bringing the entire unfortunate incident in view of public so that
They can think of this kind of service before taking in to consideration of buying any
Whirlpool product in future.

Being working as a manager in an MNC ,I hardly get my personal time on weekday to chase with Whirlpool. Taking the same advantage it’s almost a month over still no shine of getting the issue fixed.

Till now have spends lot of call on Whirlpool service center follow-up..
Its all waste of valuable time/money.
God knows how come Pvt Sector like whirlpool still surviving with following careless staff
Services Manager Name: Santha Kumar ([protected])
MUTHU KUMAR TM[protected]


Thanks,
Pity Whirlpool Customer

We Have ordered Whirlpool Refrigerator, Model :- Fusion 19 Premier. When the fridge received i had some doughts. Then i called to service center for the detail & gave them Model no. 12394 (Given in Warranty Book). As per the detail given by them, the Refrigerator received is not as per the order given. i.e. Model no. 12394 of Fusion 19 Premier. The dealer from whom i buy that fridge, they said that the Refrigerator is recived as per order. I dont know who is chited to me. I dont want to cancel the order & required the same Refrigerator which i order. Please do the need full. Currently i had no photos readyly available with me. If require i produce it.

i think my guess is true. whirlpool has gone bankrupt in terms of satisfying customer needs.I think whirpool is out of business in India. All the numbers below([protected] (BSNL & MTNL Users[protected]Private Users)* are not working. If you guys are still in business in India. Do arrange for a service engineer for me. your product has failed miserably umpteen times and there is no adequate customer support. service engineers who are infact money guzzlers are less serviceminded and i really don't believe if they are engineers. I am sure they are technicians, but atleast send them.

Whirlpool machine was purchased on 11th october 2010
customer name :- Rajender Kumar
address D-181,182 raghubir nagar new delhi 110027

machine purchased price Rs. 6311 with vat 7,100
model no. is -
The problem which we faced was the leakage of the machine purchaset from
DREAMS ELECTRONICS
90 Raja Garden New Delhi - 110015
ph. [protected],[protected],[protected]

customer name- Rajender Kumar
product code no. whirlpool 651
replacement no. is 1733




we called the dealer from whom we purchased the leakage machine when the we purachased the machine the dealer never informed to the customer that the machine model that we purchased has stopped manufactured from the whirlpool itself nowadays.


we lodged a complaint on 27th of november saturday 2010 and the agent had come on sunday the 28th november the name of the agent was anand kumar mobile no ([protected]) i have no idea the agent which came from the company i have no clue if he had the talent to fix the machine he was not able to fix the machine at the end after waisting my 5 hours he said at the end the machine would be replaced in 15 days he took a copy of the bill and i also recieved a message from the customer care of whirlpool on 28th november saturday regarding the satisfaction code that was 651 for serial number Dl[protected] i also recieved a call from customer care she told me that if i am satisfied by the services of whirlpool agent so i have to tell him the satisfaction code which was 651 , 15 days went but didn,t get any kinf of responce from whirlpool service center after 15 days when the machine was not replaced i called the dealer and customer care they were not replying with a satisfactory answer and dealer gave me the replacement no. which was 1733 and the customer care gave us a no. of manoj pawar they told he was the manager of replacement department and they also gave a number [protected] i called him continiously from 11:00 am to 1:00 pm but he never picked up the phone but the second day I called him again however he was still not picking up the phone after 2 days i called again to the customer services and again they were looking for a excuses and giving me manoj pawar the manager number of replacement agency of whirlpool once again than i said the i am continiously trying his number however he never picks up the phone then they give me another number[protected] than i said this is a 6 digit number according to my knowledge i have never seen a six digit number that time Mr. Gagan whom i was speaking with told this is a valid number gagan was the agent from customer services of whirlpool, 26th or 27th december i dont remember i received a call from rohit he told me that he is calling from the replacement deptt. of whirlpool he told me that you can choose a machine whatever on my wish and the machine expenditure if its more than the machine which i purchased previously then i choosed a machine which model no. was ACE & next day i called to rohit and told him the new machine model no. & he told me the difference of rs. 1500 and told that i would have to make a demand draft of rs 1500 than i get made the demand draft on 28th of december 2010 than i called rohit again to inform that i get made the demand draft than he told me that within 2 days with assurance by rohit he said as we receive the demand draft & we will send you the machine I called rohit on 3rd of january 2011 the reply from rohit was that our office is getting shifted so he said that your machine would be replaced after one month still looking for an excuses now i do not want the machine to be replaced i want my money back with interest from the day i purchased the machine from and considering the fact i also the want the money when i call the customer care all the call expenditure and my convence which made me go to the company and other hassles which i faced from the whirlpool company i want all my money to reimbursed as early as possible, and today i gave a call to the customer care of whirlpool still looking for a hope from the customer services that they can resolve my problem i briefly told them the problem which i was facing from customer care of whrilpool for the last 2 or 3 months at the end they gave me a number[protected] this was the number of honda whirlpool service center i called on this number there was a lady who received the call she told me by looking at my number on her telephone equipment she remembered that the customer who i am speaking with by this number we already received 2 or 3 complaints previously regarding the replacement of the washing machine of your with a brand new one . than i told them what action you have taken regarding the complaint she said that we were about to send the executive to your residence today or tomorrow to collect the demand draft after facing lots of hazards from the last 2 to 3 months this was the reply given by the lady at the end still no assurance from the whrilpool replacement agency that after collecting the demand draft they would replace my machine



(consclusion) so now after facing so many hurdles with the company of whirlpool now i came up with the solution that i am fed up with the organigation of whirlpool now i need all my money back of the machine and the expenditure of which i spent on my calls and conveyance to refunded to me as early as possible and i want the consumer court to please pay justice to me regarding the inconvenyance that i faced with the whirlpool servces


really looking forward to your request as early as possible

I shall be highly obliged

thanks and regards
name gaurav rajput
no. [protected]

s/o sh. rajender kumar
who is the of customer whirlpool machine

I am extremely paind by the non provision of any respect to the customer . I had bought a washing machine and am now regretting every day why I bought a whirpool product. The product is good but the service is way beyond pathetic.
1.The call center is staffed by people who do not know what service is . I would recommned that Whirpoll learns from Dell , another American company which thrives on service.
2.The machine was repaired but was given to me without testing , that too after paying 1250/- INR despite being in extended warranty
3.The machine worked all of 1 day !!!!!
4.30 calls later and 1.5 months after follow up and washing clothes by hand in Delhi winter , we get one service person who comes to replace the broken knobs that were broken by the service center and no committment on the date when the machine will get repaired again
5.The service engineer ( ? ) who attended was rude and instead of replacing some low cost knobs that the service center broke ( and I had volunteered to pay up as the machine would run hopefully) and instead of replqacing the knobs and testing the machine , he said that unless I pay for the knobs he will not replace them and will NOT test the machine in any case.
6.No prizes for guessing , the guy took the knobs away .

IS THIS CUSTOMER ORIENTATION.

I URGE ALL PEOPLE TO BE CAREFUL WHEN THEY BUY WHIRPOOL PRODUCTS . I dont want to deride the company , but there is a serious disconnect of the Top management with reality , otherwise how come anyone I know who has had a whirpool product is upset ??
Most of the dealers who are concious of customer service do not recommend Whirlpool.
I am going to buy another washing machine today ( obviously not whirlpool) and am also evaluating what legaal options I have
Amit

Hello Together,

I have compliant about this to the Whirlpool customer care that after cleaning removing out of the mosquitoes often i could see that small mosquitoes inside the refrigerator, even in the freezer, i do not know how i can use this anymore since we keep food inside.the first time the guy who came from the service he told me that there was some mosquitoes when you open the fridge it is getting inside something like blob blob reason we dont know what do to, after that also i had cleaned it twice and kept it for defrosting. but still the issue is there.

could anybody can help me out on this.Model No.FF23B/2010 still its under warrenty just 6 months before we bought this from BigBazzar Katrikuppe.

My Contact Details
Naga
[protected]