Whirlpool India Complaints & Reviews

whirlpool window A.C. — for not attending to repair or replacement by service centre

on 21 st may 2007 i purchased ac from bokaro dealer jyoti sales under jharkhand state.just after 2 months the problem o[censored]nusual sound and water licking stated.i complained to the local service centre but to no good.now day by day the sound is increasing.the service in bokaro steel city is worse and they want to lapse the time of warranty by making delay.will you pl. help me in this regard or give me the e.mail address of the concern person so that i may write to him for reddressal of my grievances.

Whirlpool Of India Ltd. — WINDOW AC DOWN

My Customer Id No. PT/C/0409/10693 and Complaint No. PT[protected] had purchased a Whirlpool Window AC during month of January 2009. Now it is down from 25th April 2009 and I have informed the Jamshedpur Customer Care Centre for attending the call for rectification. But till date no rectification done on my AC and it is in down position.

My location is 135 KM from Jamshedpur. According to your service criteria, it should be rectified within 72 hours. (3days. ) But already it is more than 11 days.

I Sujata Acharya, Customer Id No. PT/C/0409/10693 and Complaint No. PT[protected] had purchased a Whirlpool Window AC during month of January 2009. Now on 25th April 2009 it is got down and I have informed your Jamshedpur Customer Care Centre. Till Date my AC is still in down position.

My location is 135 KM from Jamshedpur. According to your service criteria, it should be rectified within 72 hours. (3days. ) But already it is more than 15 days.

Though I am belong to TATA STEEL, I should prefer Votas AC. Also I can get Discount of 10 to 20% from Purchasing rate. But I prefer your brand. Now I am very much suffering from no service from your JSR Service Centre.

Please look into this matter and rectify the Problem as earlier as possible otherwise I will go to Consumer Court.

Dear Sujata Acharya please go to cunsumer Court, Teach a lesson to this whirlpool peoples, and claim 1lakh compens...

I COMPLAINED ABOUT TTHE REFRIGERATOR ON 02/06/09.REG NO- KL[protected].STEPS TO REPAIR/REPLACE COMPRESSOR NOT YET TAKEN.EXTRIME HARDSHIP IN SUMMER.

Whirlpool of india ltd. — Non working Of Freeze

Yesterday Co. Staff Came At home to attach some instrument for better functioning of freeze, but after the instrument got attach, the freeze is not functioing . i have file comlaint on costomer care. but no proper responebe.

Whirlpool Of India Ltd. — Non Woking Of Freeze

i purchsae a new freeze 345 ltr. yesterday Co. staff came at home to attach some instrument for incresing performance of freeze . But after the instrument got attached freeze loose it cooling.
Our two ice cream bricks & milk get destroyed .

Steplizer also not working.

Coplaint no. DL [protected]
DL [protected]

My Mobile:
[protected]

Whirlpool of India Ltd — MICROWAVE OVEN

I have registered a complaint no. GP [protected] on[protected] with customer care as my microwave oven is not working and also contacted your service center (Mr Ajaad/Mr KK Gupta) so many times,but no repair has been carried out till date.Are the company is satisfy for providing such type of careless services?


Yours

Gulab Chandra
92/3 , 4 Area
Air Force
Agra
Mob No. - [protected] , [protected]

Whirlpool India Ltd — warrant upgrade booklet not received

A Service Enngineer named Ravindra Mishra taken Rs 2750/- cash and giving us the whirpool india receipt for warranty upgradition by two years promise to give the warranty upgrade booklet within one month now giving exuses and using fool language . is it is a fraud? is whirp[ool or its service provider is involved in it . Mr mishra is saying that our warranty has been upgraded but he has no time to come to our place and hand over the booklet to us inspite of that he is or the service centre which employs him is legally bound to provide us service because they have taken money from us and given a valid receipt.

Thanking You.
Baboolal Sethia
[protected]

whirpool of india, Refrigerator — Mal Functioning from the day one of purchase

S.PILLAI IYENGAR DATED 15th April,2011., CHENNAI.
OLDNO.45(NEW18), VENKATACHALA CHETTY STREET, TRIPLICANE, CHENNAI-600 005.

THE MANAGING DIRECTOR,
M/S WHIRPOOL INDIA LIMITED,
PLOT NO.28, NIT, FARIDABAD.
Dear Sir,
Today your man has come and changed the TIMER part. Last time he has changed another part which is keeping cool in the lower compartment. Prior to that another man has changed the heater. Earlier to that they have adjusted the door of the upper part where the ice is not supposed to be formed. Initially two men has come twice and they have done some ting and left. But all time the unit is not properly worked and this time your man has come and changed the TIMER part. Ultimately leaving the sealed compartments all other important parts have been changed shamelessly. Warranty period is over with today and AMC starts from tomorrow.
In the mean while call has come from the service centre and informed that they are closing my callas their duty is over by sending a man to attend the repair , hence they need not bother about the proper running of the unit.. In this context I would like to state that it is nothing but irritating the customers by the poor service of the Chennai Chapter to the customers. I am Afraid that I am one of the victim of the company who supplied the show case peace(dummy piece) hence with in a year seven time service calls have been made for the refrigerator service which is having manufacturing defect from the(day one of the purchase) beginning. God only can save WOIL on its 100th year of completion if the complaints are going like this .

Incidentally, I would like to state that all other companies are taking the unit to their service centre during the warranty period by replacing by another one and get it repaired in a good manner by keeping the unit under their personal supervision and if they are satisfied they are resending it to the customer or else they are supplying new one in the place of the defected refrigerator. But it is absent in your company as informed bye service man and all the time your representative coming home doing something with the knowledge what ever they know and going. Again they have been called for another service as the unit is not functioning.

Finally, As I informed you that if the unit is not functioning, It will be put on your door step at my own cost,(keep it as a show piece) and proceed against you for unit cost with interest and also damages of Rs.2 lacs for irritating and mental torture enjoined by me because of buying unit from Whirpool India Limited .

HOPE YOU WILL NOT FORCE ME TO GO TO THAT EXTENT.
Thanking you,

Yours unfortunately,
(S.PILLAI IYENGAR)
(Retired Central bank of India Executive)

Whirlpool of India Ltd — Malfunctioning of refrigerator

S.PILLAI IYENGAR
OLDNO.45(NEW18), VENKATACHALA CHETTY STREET
TRIPLICANE
CHENNAI-600 005.

DATED 30th April, 2011

THE MANAGING DIRECTOR
M/S WHIRPOOL INDIA LIMITED
PLOT NO.28, NIT, FARIDABAD.

Dear Sir,

Reg: Whirpool Refrigerator , Model 11334 No INA[protected] Purchased on 16th April, 2010, purchased from M/s. Bagyaa Enterprises, Triplicane, Chennai-5.

In continuation of my complaint dated 15th instant , your man has come and changed the TIMER part. Last time he has changed another part which is keeping cool in the lower compartment. Prior to that another man has changed the heater. Earlier to that they have adjusted the door of the upper part where the ice is not supposed to be formed. Initially two men has come twice and they have done some thing and left. But all the time the unit has not properly worked and this time your man has come and changed the TIMER part. Ultimately leaving the sealed compartments, all other important parts have been changed shamelessly. Warranty period is over with 15th and AMC starts from 16th instant.

In the mean while, call has come from the service centre and informed that they are closing my call as their duty is over by sending a man to attend the repair , hence they need not bother about the proper running of the unit thereafter. In this context, I would like to state that it is nothing but irritating the customers by the poor service of the Chennai Chapter to the customers. I am afraid that I am one of the victim of the company who has been supplied with the show case piece (dummy piece). Hence, within a year seven times service calls have been made for the refrigerator service which is having manufacturing defect from the( day one of the purchase) beginning. God only can save WOIL on its 100th year of completion, if the complaints are going like this .






Incidentally, I would like to state that all other companies are taking the unit to their service centre during the warranty period by replacing with another one and get it repaired in a good manner by keeping the unit under their personal supervision and if they are satisfied they are resending it to the customer or else they are supplying new one in the place of the defected refrigerator. But it is absent in your company as informed by service man and all the time your representative coming home doing something with the knowledge what ever they know and going back. Again they have been called for another service as the unit is not functioning.

The proposed consumption of electricity as per your notification is about 489 units per annum. But consumption is about more than 3 units of electricity per day. This is also a flaw against your notification. This is also reported to your person who attended the work. So far there is no remedy. As such I am requesting you to change the unit which is supplied to me by your dealer with manufacturing defects. The ultimatum is to change the unit only.

Finally, as I informed, the unit is not functioning properly, irrespective of seven times attendance by your service men. Hereafter, I will not allow your man to repair the unit in my house. You are requested to replace the unit by new one. If not done so, the cost with interest and also damages of Rs.2 lacs for irritating and mental torture enjoyed by me has to be borne by Whirpool India Limited . HOPE YOU WILL NOT FORCE ME TO GO TO THAT EXTENT.

Thanking you,

Yours unfortunately,

(S.PILLAI IYENGAR)
(Retired Central bank of India Executive)

Cc: Consumerdaddy.com

Whirlpool India / Microwave — No services

I have purchased a convection Micro-wave from Home shop 18 Tele – shopping (Order No.[protected], and gifted it to my sister on her marriage. She is staying at Aligarh, she wants somebody to visit her place for installation and give the demo. She called your customer care & requested for installation & a demo. For which, she got the complaint no.GB[protected] on Dated 15 june 2011 but since then nobody visited her. Everytime she calls, the customer care commits for service within 24 hrs but nobody visits.
It is to request you to kindly look into the matter. The details are as follows:

Name Taru Arora.
Whirlpool Complaint No.: GB[protected].
Ph: [protected]
Address : MIG - 156, Swarn Jayanti Nagar, Ramghat Road , Aligarh.

Regards,
Nikhil Arora.
Ph:[protected]
e-mail: [protected]@gmail.com

Water purifier not working for last 3 months

Water purifier purchased from Sriram Refriegaton T.Nagar is not working for more than 3 months many complaints were made It was purchased during February 2014 only kindly look into it

Whirlpool Fridge Worst

Its been 7 years we are using the Whirlpool Fridge but ever since we have bought it we are facing issues with it. In the very first year the compressor died then the company changed it but even after that the cooling ai't proper and there is water leakage every season. The service center guys are not able to solve it at all.

Hi,

Sad story indeed, with no fault of yours!
Did you happen to get a replacement from Whirlpool?

Regards,
Amit -

Whirlpool, Customer Service — Disappointing

Hi Team,

This incident has gone on to the extent that I have created a new ID so that I can write this here.

On 18th June a logged the complaint about my inverter not working and to my surprise the same day I got the message telling me the name of the engineer who will visit me and I was also impressed with the system of satisfaction code. This quick response and satisfaction code system gave me high hopes but were punctured slowly. Till 21st no one visited us and I called there customer service centres 2 time daily for these days but they could hardly help and were rude as well. on 21st I called the head office number from there website and spoke the care manager for Haryana region. She assured me that someone will visit today and that really happened. An engineer visited our place and checked the inverter. He told us a part has to be replaced and will come from Faridabad which will take 2-3 days.

I waited for 3 days and called him on Sunday, he informed me that it will come on tuesday coz thats when the stuff comes from faridabad. I called the engineer on Tuesday, He did not pick my call and on second attempt someone else picked it telling me that he is in a meeting. He again told me that it has not come and will take 3-4 more days. The next moment I called the head office and tried speaking to care manager again, the awesome part is that the care manager was on leave and no one else knows how to deal with Haryana clients, I am surprised that in a company like whirlpool, there are no backups. Anyways, some other region's care manager took my call and promised to call in an hour. Obviously no one called and I had to call back, he had no answers and it took me at least 20 minutes to get to the same person, he told me he can nnot do anything and I will have to wait for the Haryana care manager to come back (thank god she was on leave for only a day, if it was more or if she had left the Job, i had no option but to buy a new inverter).

The next day when I am trying to call the head office number, my call reaches some IVR and gets disconnected, I have no idea how to proceed from here and what to do.

I hope someone can help me with the issue as I have 2 year old kid who is finding it really difficult to live in this heat without power backup.

Thanks

I am totally disappointed from companies behavior and I get face too much problem because dr. advised. me not to wash even a single handkerchief by hand.

totally disappointed and think why i bought whirlpools product ( get mentally and physically tortured by company)

I purchases a fully automatic washing machine on 14th October 2012. On 14th November I called the customer care guys and registered a complaint (438 For SR number HR[protected]) regarding the problem with the inlet pipe. My complaint was addressed on 15th evening but the service engineer (Shyamvir Singh) was unable to fix the same and told us that he will come next day with the spare part and will fix the issue. No one turned up on 16th and I called customer case on 17th to understand the status of my complaint.

I reiterated my complaint and I was assured that the same engineer (Shyamvir Singh) will come and attend your complaint on 17th. I took engineer’s number and gave him a call and asked him what time will he come and why we were not informed about you not coming on 16th, as per your commitment. To which he replied very rudely that “I was busy somewhere else and I will not come and attend your complaint. Do whatever you can and complaint wherever you want”.

I was zapped to her such kind of answer from a company’s representative. After which I spoke to Nisha (customer service manager) and she promised me that the issue with the machine will be fixed by 17th evening. And she will also arrange a con call with Shyamvir’s superior to understand why he spoke me in such a manner.

We are sitting on 20th and still no one came to my house to get the issue resolved, neither I got a call from Nisha. Ultimately I got the issue resolved locally.

I am very much disappointed with the kind of service and staff’s attitude.

I am escalating this issue to your level and expect a satisfactory action towards the same.

Sumeet S Raisinghani

MCube Financial LLC
3rd Floor, 311 IRIS Tech Park, Sector 48,
Sohna Road, Gurgaon – 122018
Haryana, India
O: +[protected]
M: +91-[protected]
F: +[protected]
Email: sumeet.[protected]@mcubefinancial.com
www.mcubefinancial.com

none

I have purchased a whirlpool washing machine two years back although it worked better but since 05 sep 12, it started leaking while washing the clothe and now it is doesn't stop single drop of water in it. It causes a great inconvinece to my mother. Hence it is my humble request to the gentleman/ lady reading my message to kindly contact on mobile no. [protected], so i could direct my location...


Thanking You! Your's sincerely
Uday Pandey

Whirlpool Refrigerator — freezer problem

sir i have a whirlpool refrigerator double door 2 yeras old but freezer does not produse ice but the cooling is good so what to do kindly look into my cvomplain

Whirlpool India — fridge problem

I have purchased the fridge from Kant T.V cetre Babrala(Badaun) on 20.10.08. I am facing iceing problem in lower part of fridge from initial, i have lodge compalint to your dealer & once he send the service engineer but my problem is still.
Plz arrange to rectify.

model no 10900 DLX3S
Sr no INA07381166

Whirlpool company ye logo ko cutiya banati hai sabse kharab service hai ye.. bhai log aap log kuch bhi iska prodect mat lena kabhi bhi..
iske prodect jada din sath nahi dete.. service to bhagwan he malik hai is company ka onwer he maha maha maha ... hai iska manager bhi yahi hai
ashu

Mr. R.D. Gupta,
Are You in RO. water purifier related Problem ? Plz Contact
"Planet aqua solution" for Sale, Service, AMC, & Exchange RO UV Waterpurifier

Planet aqua solution Dwarka sec-14
Mr. anWar
[protected]

Aqua Designs — AMC service

The services of Forbes Water Purifiers are really very bad. I have never seen such indifferent attitude from a AMC provider. Inspite of my daily reminder calls the technician never comes for repair. Every day I get the same response from the call center that it will be done. the call center number is [protected]. My complaint number is 65040050.

I did request for the manager number for escalation but there is no response on the numbers provided. I am completely disturbed with the AMC services.