Whirlpool India Complaints & Reviews

i, arvind gupta, [protected], has given a complain for my microwave oven on september month.
Person who visited told that front panel has to be replaced, engineer who had visited to my place was illiterate. . Till december 2010, no one has turn-up to my place for repair.

Product i am using---Microwave, Washing-machine, Refrigerator.

Comlain nos--HD[protected] & HD[protected]
From now-onward, we should stop buying this Company products.

WHIRLPOOL company should be ashamed of their services.

I am staying in Shillong. I bought a Whirlpool washing machine"Whitemagic Pro 700H" from Guwahati in Feb 2010. It stopped working sometime in the month of Oct 2010. Since then I have contacted everyone, right upto the office of their VP Sales, but all I have given is assurances, apologies or just plain another number to contact. This too while my machine is in Warranty period. Also I have come to know that mine is not an isolated case but almost everyone in North - East is facing the same problem, because this self proclaimed World leader in home appliances is unable to shift its warehouse at Guwahati since last two months and has not bothered to make any alternate arrangements for its suffering customers. This is not just incompetence but also criminal breach of warranty conditions.

My Complain to Whirlpool is as follows:

I brought fully automatic Whirlpool Washing machine( my first and last whirlpool product and of-course for anyone's in my relative).
I'm so depressed with the kind of service you provide after sales that if Its not resolved quickly this time i would definitely seek help of Indian consumer forum within few days.

The description of problem is as follows:
My machine became dead 2 months before warranty period and i called service center then they send Mr Khurram ( Kanpur Area) after multiple calls. He told us that machine's High End PCB got burn and said it will get replaced within 24 hours as promised by you people in your false promise. He also suggested to take a washing machine stand that we bought from him for 1050 Rs.
After that we made hundreds of calls to him and to service center but every time we got assurance that it would be replaced next day.
After some days he said its not in the stock and we have ordered from somewhere.
It took around 1 and half month to get it replaced finally and by that time warranty was over but at first instance we didn't have problem as except pain of spending our hard drawn money on waste product / company.

It got worst when my machine again stopped working after few days. when i called Mr Khurram again for this i was shocked when he, even without our telling the problem told that now PCB would cost you 4000 RS.
How could he know that this time also PCB was problem?
I again lodged a complain with Complain number LK[protected] on date 02/11/10.
Mr Khurram came to see again after multiple phone calls as usual and told the same problem that PCB is faulty and asked us to spend 4000 more on waste product.
I want to make you people one thing clear that its not my fault if you don't have stock and am not going to pay for your fault and for the spare parts which have only few days durability.
I want this to be addressed very soon other wise be ready to face us in the consumer court. We are ready to expose your false promise and good customer service.
This is the worst product I've purchased from worst company which has been shut down for about 3-4 months and nothing fruitful has been done.

For your reference :
Earlier complain number: LK[protected]

I had purchased Aviator V 1 ton on 31.03.2010 , the A.C worked hardly for Two hours after installation & the local dealer mechanic postmortemed the whole indoor unit & the whole inner circuit & display was replaced after 5 days that too not to my satisfaction as a blue line on the display keeps on blinking & the Dim function which is shown as feature on brochure & on net site does not work as shown and the blinking light & display light disturb the sleep in night definitely not a feature of WHIRLPOOL PRODUCT.Several complaints wer made and their service engineer kept on making false commitments such as the whole inner circuit will be replaced & nothing was done finally he commited unit will be taken back & refund will be made. And finally now he dont enen respond to my calls on his mobile .WHAT A SHAMFUL ACT

Fully Automatic Washing machine under AMC, out of order since 30.09.2010. Complaint registered with company's customer centre. Machine not repaired till date as the company do not appear to have the faulty part for repalcement.

As such, i demand refund of the AMC charges of Rs. 3947/- paid in advance. No response from the customer care. E-mails are not being responded or are being blocked.

Please take necessary action.

daljeet singh contact no. [protected]
e-mailid : [protected]@yahoo.com

We just bought a new whirlpool 180L refridgerator from 'Hazrat Vision' Lalita Park, Laxmi Nagar, Delhi -92 on 18th Nov. 2010. The dealer said that he will send a person to start the fridge but nobody came. Next day when we opened the box we found that the glass lid of vegetable basket is broken and on starting the fridge the bulb is also not working. We called the dealer, he said that they will send a person but till today nobody came. We are calling them regularly but out complaint is going unattended. Now what is the use of buying a new fridge which we cant use it properly.. Please help us, what to do?

I have baught an window Ac 1.5 ton delux on 3rd may 2010. And during first week of september the electronic panel on AC become non functional.
Till the time i have launched comlaints to customer care thrice( three times) but no response.
Pathetic after service.
If the company which could not satisfy its customer then what is the use of making product.
i don`t think like thios company will business for long if it do not have after service

I purchased a Whirlpool Fully Automatic Washing Machine, model no. FSAN801 almost 2 years ago. The warranty period is about to expire in Jan-2011. My machine has been creating various problems since last monsoon. The machine lost its ability to sense the load of clothes in the last monsoon. When I complaned to Customer Care about it, the senior technician came and checked the machine and stated that the excessive moisture in the atmosphere is responsible for it- the explanation itself is weird. Later, the problem aggravated and the machine also lost its sense to detect the water level, resulting into the overflow. The company then replaced the sensor, but a very different kind of problem cropped up. The machine takes the max. amount of washing powder and the max. buckets of water even if the number of clothes is few. When I complained about it, the senior technician came and explained that this is the 6th sense and that the machine takes max washing powder and max water if it has continuously used the max amount of water & powder for 3 cycles. I dont understand why I should use more water and more powder for few clothes. My complaint regarding this remains pending with the company, & it does not seem to be in any mood to rectify the error.

I bought Whirlpool Microwave on 1st Nov 2010.

Till now no one had came for the Demo.

Below are the steps I have taken.

1. Daily will call customer care Chennai @[protected]
34076 - the current complaint number.

2 . Below are the mobiles number given to me to call and get updates.

[protected]
[protected]
[protected] - Whirlpool customer care
[protected] - Moorthy
[protected] - Santhosh

But no one is guiding me with right information.

On nov 10th Santhosh came and just noted down the product code and closed the call.

Every day I will open a call and on the same day the call will be closed without any action.

I AM ONE OF THE HIGHLY DISAPPOINTED CUSTOMER.

The worst thing is no one is even giving me the reason of the delay.

The Oven is lying idle for the past 15 days.


Also I bought this in SHAH OMR Chennai , The free gifts Reebok T Shift and Demo cookery CD is not given till now.

Don't know when all these will be set things right.

We purchased H65 whirlpool washing machine from Visakhapatnam in 2003, The machine was always under AMC till we stayed at Visakhapatnam (August 2007). Then we shifted to Raigarh in Chhattisgarh and this shifting of machine came as nightmare.We followed all instructions...shelling out money by the way of getting the machine packed by the authorizes dealer. We had to call the whirlpool dealer to unpack the same in new station, failing which the warranty would cease. So, we waited for over a fortnight to have oue machine unpacked after informing the local dealer there. The machine was not installed properly by the dealer, and we started facing serious trouble and the dealer took over three months to attend to the complaint after a lot of harassing moments and numerous calls to the Head Office at NOIDA. Then we shifted to Bhilai in early 2008. In mid 2008(approx), we informed the company regarding some defects, when the machine was still under AMC.The mechanic was sent after about 15 days, who claimed that the heater was defective and required replacement. After about a week when we did not see any action from the service department and called them again, a new mechanic was sent, who claimed that the previous mechanic was a novice and did not advise us properly. He also stated that Whirlpool did not have a full fledged and competent service staff at chhattisgarh, hence he, who was a mechanic for GODREJ was sent. He carried out some repairs and the machine started working with frequent breakdowns. Once again, in early 2010, we started facing problems with the machine. This time, to our amazement, we were informed that the records mentioned that we had refused to get the heater replaced........amusing!!!. Only an insane person would refuse replacement of a defective part with a new one free of cost (due AMC). thereafter we kept calling the whirlpool at Raipur to renew our AMC, and no one turned up. Later an employee of whirpool informed us that the request was not completed as no one knew how to renew the AMC at their Office in Chhattisgarh. Now, they took the machine for repairs to workshop for repairs in end Sep/early Oct 10. When nothing was heard from them, I called up the Head Office again to check up on the status of repairs, as there was no response from their Bhilai/ Raipur local reps to all our phone calls. They now woke up and informed us that the spare required to make the machine operational is not available and and the machine would take atleast a week more to be repaired. I asked them a few specific questions like when was it discovered that the spare was defective and not available with them, as the machine was lying with them for over a month, they failed to reply to same. When I informed them that the matter would be taken up legally, their telephonic reply was very casual, ( a does not matter types and in reply to a mail sent by me to them I only received a call from Raipur that nothing could be achieved before a weeks time.....and that was the minimum.

Here I would like to claim all the losses incurred by us by the way of continuous mental harassment and non availability of an expensive utility for very long, thus paying heavy laundry charges. This amounts to CHEATING by the company advertising wrongly in media, with no after sale support whatsoever.

Warm Regards
Cdr RK Soni (Retd.)
(M) [protected]

Hi
My name is Raja Aravind from Trivandrum, kerala, I bought a WHIRLPOOL washing machine on 30th Oct 2009, Model No 10437 and serial No INFO 93404041 since then we have faced problem more than 5times, ie 17th Nov 2009 (Compliant No 07159), 25th Nov 2009(Compliant No 9396 ), 21st June 2010 (Compliant No 9164), 4th August 2010 (Compliant No 01431), and 6th Nov 2010 (Compliant No 03004), (Refer you CC)
Every time the service engineers are saying some technical names/problems such as Agitator problem.drum problem. suspension problem and keep going, , , , , !!!
6th Nov 2010 i made a compliant on your customer care,But Till now No proper response from whirlpool side??, Today Morning again called customer care but No improvement??
Frankly sharing with you i am not at all happy with WHIRLPOOL machine and Customer care also???????????
whom ever are reading this mail, just put yourself in my shoes and understand my agony, Just imagine last 8days
Regards
Raja aravind.P
[protected]

Dear Sir/Ma'am

I already submit the complaint regarding my Refrigerator. Sir now they are Troubling me now they said they charge Rs 6000/- for the same estimate bill attached.

We are humble request to you kindly take my complaint on urgent basis.

My already submit complaint is below.



Dear Sir,

I have purchased a Whirlpool Refrigerator Model No. 11086 INC[protected] from M/S Sachdeva Electronic, Jail Road Hari Nagar, New Delhi. after two year some defect occurred from refrigerator compartment and a complaint was recorded by me vide complaint no. DL[protected] DT 23-09-10. The representative (sanjay mobile no [protected]) came to visit the refrigerator & inspect problem area, & he told me that freezer is damaged & charges of Rs 4200/- will be charged for replacing of part, we said that this is very extra. He said if I repair it from company side it will charge same but if you want to repair personally from me it will charge of Rs 3200/- . We refused him to repair the refrigerator for thinking that he is fraud person. We again recorded complaint on 30-10-10 vide complaint no DL[protected] ON 30-10-10 the representative (Rajesh Jha mobile no [protected]) came to visit the refrigerator & inspect problem area, & he told me the charges of Rs 2770/- for same above said defect, we said ok repair it. He told mam tomorrow we will change it. Next day we received the sms that your complaint is closed, in system We again contact the customer service they said sir your compliant is closed we asked them but part is not changed they said we logged your new complaint DL[protected] dated 2-11-10, The representative again (sanjay mobile no [protected]) came to repair the freezer with some old one & he said we have only this piece in stock if you want new one it will take one to two week, I talk to customer service they said to talk with some Mr. HANDA OWNER of HANDA REFRIGERATOR may be the contractor having same attitude

Sir we are requested o kindly take some legal action on whirlpool & HANDA REFRIGERATOR


Thanks & Regards
Ruchika Manocha
[protected], 25142130
[protected]

I have given a complaint regarding my refrigerator against the problem with the door not getting closed properly, on 22 of august 2010 and till now the work is not done completely.My regrigerator model is 260 Elite Icemagic which we bought in the year 2004.After the complaint has been given, on 23/8/10, whirlpool service centre technician has attended and said that the refrigerator door cap has to be replaced and charged Rs.230 against Inspection Charges and he told us that he will get the spare part and replace that.Even after somany days he did not complete the work and when I had called him several times the reply was there is stock of the spare part.Its already 2 months completed against the complaint and the work is not completed and i am facing problem with my refrigerator daily.so kindly get this complaint work done as soon as possible.

My washing machine had incurred a cabinet damage in the course of relocation from another service.I had placed a complaint with Whirpool Customer Care , Karnataka .Their service engineer had ascertained the damage and had promised me that the cabinet would be changed.It has been 3 weeks and till date no action has been taken by Whirlpool.I have called their service engineer(Subash K.V) but have got no answers.They keep rolling the ball around without taking any reponsibility.My complaint number is BG[protected].I had also spoken to the manager of the service centre(Genius Service Point) Mr.Shinto Verghese of the problem a couple of times and off late he hangs up my phone instead of helping me out.I request some help to resolve my issue.

Dear Sir/Madam,
My name is Sandhya Veer,
Address: 4-Sri Narayan Nirman Complex,B/H. TRIDENT COMPLEX,ELLORA PARK,OPP. RADHIKA RESTAURANT.
LANDLINE:[protected],MOBILE:[protected]
I'D PURCHASED W-POOL-WMC-F-65 GREY,HAVING INVOICE NO:OP-08-304,FROM SALES CORNER(BARODA) PVT.LTD. ON 14/08/2007,HAVING SERIAL NO:2NB[protected] & MODEL:7234
DAY BEFORE YESTERDAY WHILE OPERATING MY WASHING MACHINE FOUL BURNING SMELL STARTED COMING FROM MY WASHING MACHINE LIKE SOMETHING WAS BURNING IN MY WASHING MACHINE,WHEN I CHECK IT WAS A SERIOUS FIRE, WITH BAD BURNING SMELL.
I GOT AGREAT SHOCK AS THAT TIME MY SMALL DAUGHTER AND I WERE ALONE AT HOME, AND IF NOT SEEN IT COULD HAVE LEAD TO MAJOR FIRE IN MY HOME.
THIS IS A SERIOUS TECHNICAL PRODUCT RELATED COMPLAIN ,AND I WILL REQUEST YOUR SERVICE ENGINEER TO VISIT AND REPORT IMMEDIATELY.
THANKING YOU
VEER SANDHYA
M:[protected]
ADDRESS: AS MENTIONED ABOVE.

I have purchased Whirlpool refrigerator in the year 2003 Model FRWP 73 Whirp 350 Symphony White
The refrigerator starting giving trouble in the year 2005 . when the power board was replace alongwith
stabilizer costing me Rs. 3735 /- . Thereafter we were convenience to enter in to maintenance contract
for 5 years. Contract No HP01185070 which states that it covers Evaporator,PCB,Relay,OLP,Fan Motor, Defrost Heater,Wiring Hrness,Visigt Chgs and 2 PM visits P.Yr. I have not that in the last 5 years
not a single maintenance contract has visited to check the refrigerator for the contract entered into.

ON 29.10.10 when I returned from a short outstation visit I realized that the refrigerator is not working
With out waiting to search the maintenance contract paper I called up justdial number to find the office
number who could service my refrigertor at this point I was not actually aware of the maintenance contract entered into. Justdial number mailed me the number of Electro point Service who was quick enough to to attend to the complain. He charged me Rs. 200/- for the visit and informed me that the compressor is not working. and it would cost me Rs. 7000/- for replacement of the compressor tray and compressor. and the same would be replace within an hours time.

I got back to search the papers as all these matter were handled by my husband who has suffered from Cerebral Stroke and lost his memory. When I found the papers I realized that there was a maintainance
Contract up to 19.10.10. I wanted to know what the actual cost of the compressor. So from the papers available WHirlpool of India Ltd,Ghatkopar number I found that they are no more in service. and some person gave me the Whrilpool Co Number. Whirlpool was informed of the technician who attended the complain and that the maintenance warranty was valid for 7 years. The Co informed me that Electro Point services are not valid service contractor inspite of this I got the number of the andheri service centre to find the cost of the compressor I did find a difference in price .

Now my grievance is that probably the refrigerator got tripped when I was out of station and the repair would fall in the warranty period.
Besides this inspite of my entering into a maintenace contract no one checking his problem in 5 years time would also be a reason for the compressor being damaged.

I would be grateful If you could send your Co. Personal to check whether the compressor has actually spoilt and if so whether it could be considered in the warranty period .

Your response would be highly appreciated



thanks


J.Suvarna
mobile no [protected]

Dear Sir

I have a Whirlpool Sensation Neo Front Loading washing machine for last 3 years. Last week all of a sudden the spinning operation is not taking place. After loding complaint on Monday 18th (Complaint Number – [protected]) , the service representative from M/s Shree Enterprises visited us the same evening. After inspection he concluded that the Drain Filter is broken & needs replacement. The said part was not available in their (Service centre) store & indent has been raised on Pune Branch office.

Thereafter I contacted Pune branch office to check the availability of part, which they said 1 week, as the part is not in Pune stores & needs to be procured from Pondichery office.

As the machine is non usable, I wanted to talk to the head of branch, Mr. Rajesh Varma to expediate the things. Whenever I call the Pune bracnch, neither I am connected to Mr. Varma, nor him mobile number is shared. Every time I got a promise that Mr. Rajesh Varma will call me. I suppose Mr. Varma to be too busy in other activities since last 10 days that he is not finding time to call me.

I had also called the helpline again to get the status; again I was told somebody will call me, nobody still has done so.

After One week, on 25th to my surprise (I don’t Know, whether I should be expecting more surprises than this) I am told that today the photograph of the part would be sent to Pondichery office! Wow! The company doe not seem to have any spar party catalogue/ part numbers system. Only god Knows how do they make & servive the products

Yesterday, 28th I am told that the part would need another one week to arrive. Again since 18th to 29th, nobody from Whirlppol has the courtesy to call or mail me.

Can Anybody suggest the further cource of action for me?

Uday Kothalikar
[protected]
[protected]@incat.com

I have purchased Whirlpool washing machine wight magic FSAN 652/SS Sl.No.7549 on 22/1/2010. Abnormal sound observed and the company has attended in 5/2010 again the trouble repeated in 7/2010. The complaint was attended on 14/10/2010. Again the problem is repeated while keeping service. Again complaint is made on 18/10/2010 and still it is kept pending.All this exercise was made with great pursuance with company, dealer & service agency and got a lot of mental agony and loss of money through transportation charges, cell call charges etc.
As such I found that the supplied machine is defective one and the service agency is unable to repair the problem.
In this context, please guide me for justice.

Dear sir/madam,

I have purchased a WHIRLPOOL refrigerator from Ketan Electronics, Jamnagar in June-2010.
At that time I was explained all the best part of the WHIRLPOOL product.

Now, the machine is not working ( has got cooling problem).
Technician from Whirlpool visited us and said that machine has to be sent to the service centre in Jamnagar from my residence (reliance greens, motikhavadi) and I have to pay (~ Rs. 500) for that.

The machine is not working because of some company problem. And we are asked to pay for that.
Is it fair enough? Why should I bear the transportation cost? It was not mentioned during the purchase.

Of course it might have written in the booklet but that should have been clearly said.
Rather, we were told about a very good service.

More over, I am trying to call their center at ahemdabad on [protected] but continuously busy.

I bought the 6th Sense refrigerator from Whirlpool about a year back. Now I am facing probelms - insufficient cooling. Food and vegetables go stale. First the service team came and changed sensor and charged me. After 4 days the probelm repeated. I again complained and after multiple followups then came and said it was the gas problem. After multiple escalations, they came fo filling the gas. They replaced the gas and in less than 48 hrs the problem is repeating. In less than 2 weeks the team has come twice but problem is not resolved. I am at pains to go thru this - and for the flagship product the 6th sense. I would be grateful if people can tell me who in Whirlpool will be able to solve this problem.

Service has been pathethic and the Whirlpool team least responsive. 6th sense has turned out to be non-sence and nuisance now.

regards
Ramesh