Whirlpool India Complaints & Reviews

My name is Kamal Gupta, address-B-13, Jeewan Park Uttam Nagar New delhi-110059, Mob. no. [protected]. Customer ID registered at Whirlpool customer care is DL/C/0907/71409.

I made a complaint to Whirlpool regarding non working of my old refrigerator on 21/09/07. At that time their service engineer came & told that gas needs to be filled. He filled the gas & charged Rs. 1200 for that.

Now after 1 month, again the refrigerator is not working, after contacting them again now they are saying that compressor needs to be changed whose cost is Rs. 2500.

Iam not crazy that within the warranty of servicing i need to put an amount of 3700 on an old refrigerator. if their service engineer would have told me this thing in his first visit, i would have not gone for servicing instead i would purchase a new one.
I found the services of Whirlpool very very bad & not conformimg to the standards in the industry.
I want prompt action on this issue as the refrigerator is of no use now. Either refund my money back or solve the fault otherwise consumer forum is the only way for me.

you please call me on this no [protected] so that i can tell to you my problem about refrigerator.

I have whirlpool refrigerator, taken around 4 years back. now my frize compresser is not working properly. Ice & water cooling is not proper, even water never got cool.

Please do the need full urgently

Lokesh
[protected]

Noida U.P

Mr Kamal Gupta ji

I am facing similar trouble. I have been advised by service engineer to replace gas and pay 1400 for the same. The compressor is not getting on at all. I have refused for gas filling as compressor may need replacement and needs to be checked before. Please guide me what way I should proceed?

Thanks

My refrigator not working last 7 days.I was complained on 30th june, but no body attened my house.my complain no is kl-[protected].I lived in kolkata, please send me your kolkata service center number and send me a service man.

Dear Sir

I brought the 350 litter whirlpool refrigerator four years before with an AMC for seven years. My customer id is 4810390. It goes to repair every six months and last on 31.01.09 it was totally gone out of order and was taken to whirlpool service centre, repaired and delivered back on 08.02.09. Today again it is not working. It is a deffective piece and you are requested to replace the same as early as possible. Usally refrigerator work with out any problem for more than 8 years. It is 100% true that it is deffective piece so please replace the same.

I purchased a new 405 ltr refrigerator from Whirlpool in march 2009 but in just 2 months time it started giving problem . despite 2 complaints being lodged with the company in this regard, no satisfactory repairs have been carried out.

My customer id is 4458752 Nd complaint no. is DL [protected]

I made a complaint against my refregerator at your No[protected] on 27.06.2009. Your service centre in Delhi Handa Refregeration, Ramesh Nagar, New Delhi is not providing proper service.
The engineer visited our house on 28.06.2009 and replaced the REPAIRED PART MODIFIED MODULE on 28.06.2009. But after the engineer left the house, the same problem arised anf the fridge is not working now. I immediately contacted your service centre M/S Handa Refrigeration who promised to send the engineer.

FIRST I WOULD LIKE TO KNOW THAT WHETHER THE COMPANY IS REPLACING THE NEW PART OR OLD REPAIRED PART (MODIFIED MODULE).

Please guide us.

with regards,

Hardeep Arora
[protected]

Delhi No.[protected], [protected], [protected]

refrigerator + whirlpool — non availability of sensor

I have purchased whirlpool refrigerator 2 years bck. It went out of order. The sixth sensing element not working. I asked the service centre. They informed that the semsor is not available for open sale. If service engineer comes they will charge a service charge of about Rs 600/= + cost of sensor say Rs 200. Pl inform how to get the sensor in the market say genuine spare part.

Referigerator is not working.

I have bought Whirlpool Double Door Refrigerator 350 Liters. I also have a Service Contract bought for 5 years (Annual Maintenance Contract).
There was a fire in the upper compartment on 7th Sept'10, I logged a complaint with Whirlpool Customer Care Complaint No. HR[protected],
The complaint is still pending with Whirlpool due to non availability of part, As per Whirlpool the model is obselte as its appx 7 years old. Only solution they offer is refund of AMC & discount on new refrigerator. without any Written confirmation

Whirlpool fully automatic washing machine — damage of gearbox

hi i am judge -in-charge of civil court chatra district in jharkhand. i complain a many times my complain no is 08622 dated 26/11/10 and 01514 dated 6/12/10. but all are said i have no gear box so i can not do any thing.
i complain to the near retailer PAWANSUT ELECTRONIC HE ALSO COMPLAIN A MANY TIMES but after four month my washing machine is not repair by any member of engineer so kindly do somthing to me for this problem. my contact no is [protected].

please solve my problems

PROTON PROTON PROTON (ROTTEN) the so called new refrigerator product of Whirlpool is one of the worst ever product I have bought. After buying this product I have a new guest coming to my place daily first Service engineer, then his boss, then his Area Service Engineering. To my dismay even the Qulaity team from factory also landed at my house to figure out the problem as if the product which I have bought is Beta ( Under R & D ) product. The conversation I had with engineers were that yes sir few PROTON refrigerator are having these problem. They even clicked photograph of Refrigerator and my house was that like some place where murder has happened and crime brach is visiting the scene.

Utimately quite reluctantly they replaced the frigde which was just 10 day old ( as if I will be getting some commission in replacement & they will be making heavy losses).

Replacement arrived agter 3 days and after 24 hrs I found that cooling is not happening and after I called up the customer care ( most laziest & non reponsive ) the simple answer given to me that this pecie also require replacement. Till this point I am struggling to get the replacement and is without so called Advance PROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATOR

Worst Product of Whirlpool
I had taken WhirlPool RO purifier before one year back and we can not bellive it that we have changed almost each part of Purifier. There are four types of Filter in RO Purifier..Post-Sediment, Pre-Carbon, Post-Carbon and RO Membrane Filter. Therefore, all these filters are changed within year and if you call customer care and raise your complain after that you have to call n number of times then engineer will visit your home. In last month when Membrane were going to change on that we have asked to replace the Machine because in every two months we are finding new problem and we were continously asking to change but they did not change but they offer us FREE AMC for one year because to show that how much there product is good and i was said on that time i am not happy with this because i know your product is not good so change to new one.

Now After one month complete pump system and supply chain stop to working. Just imagine all four filters are changed already and complete pump system is also corrupted. In my RO Purifier system only plastic body is not yet changed apart of all parts are like LOCAL PRODUCT...sorry to say..even local machine is better than WhirlPool.

I was taken this ro system in rs.12500/ and spend rs.4000/ within year..now they are asking 3000rs more for changing PUMP SYSTEM..Now just think, do you want to invest rs.17500 in year along with lot of tensions and high blood pressure and harassments. I was comparing that if i take bisleri water than it will cost to me 7200rs. I am blaming my self why did i choose this product and have taken this much tension.

I do not want to take any individual name of person whom i interacted because i found there are some people are good but maximum people are actually not deserve to be there. But before two days back Mr. Ronika Dua was said to me that she will discuss this issue with her VP to replace my machine but as she does not want to spoil her company image. She did not come to us, now what we can say.

Even i have called many times in their corporate office but no body pick up the call in one go. You need to make so many calls after that someone picked up the call than i left my massage to Mr. Atul Mathul Service head to call me but no reply.

I really wanted to do against this people because they take very lightly to any customers. They need to understand customer's issue but they do not.

I want to launch complain against them.

Regards,
Manish Sinha

Registered Number [protected]
Registered Name Amit Kumar

Whirlpool RO Purifier — Manufacture Defect

After 1 Year o[censored]sage facing lots of problem, the company suggest to change the membrane which cost nearly Rs. 2000 but it won't last more than one month. May be the membrane has manufacture defect, but the company is not ready to confront the fact and is ignoring. According to them, I need to purchase it again and install a new one. Is that really the thing is to be worked? What happen if the new one may be another defect? later I search for reviews for this company but I only get bad response against this company.
I had made a bad decision regarding this product purchase. Hope you don't be fooled just like me.

whirlpool 3 door refrigerator should not be sold in market.
It should go through quality control and safety features

Whirlpool India — complaint no -DL0810029235 dt.29th Aug'10

I had taken AMC for maintaining the washing machine, which includes free replacement of parts. Despite this company asking for money for many parts.
I paid advance of Rs 2750/- on 29/0810 with a promise that machine will be taken to their authorised service centre, M/s Gemini Home appliance & Services, Laxmi Nagar, Delhi, and will be returned within a week.
machine is not returned yet even after 20 days and no definite answer given by helpline
Same had happened earlier also

Pankaj Jain

Washing Machine- product code-9171, WHITEMAGIC FS65-LTGY(K), Purchased on date-08/02/2008.

my address- Dr Vilas Godbharle-flat no-05, 2nd floor, Navander arcade, Kawa Road, Manthale Nagar, latur-413512.mobile no-[protected]/[protected].

complain- waching machine - not working properly, taking water continuously and washing of cloths mode doesn't work. is their sensor or pressure switch not working ? pl take complain and send your technical person to solve problem.
thanks.

Whirlpool/Washing Machine — Advertisement Commitment not fulfilled

I had purchased a Whirlpool washing machine from E zone store in K stars mall, Chembur, Mumbai on Monday 21st Sep 09 as there was an offer of assured gift on purchase of Whirlpool product.
this offer has been extensively advertised on TV and all other media like newspaper etc.

Its been more than 15 days and I am yet to receive the gift.

On repeated inquiry and follow up with store , I have been told that delay is due to stock not received from Whirl pool company and I should lodge complaint with Whirl pool customer care.
I called Whirlpool customer care, and they said that they can not help and I should contact the Whirl pool head office.
I contacted the whirl pool head office on multiple occassion and I have been just directed to other department or call put on hold.

This is a case of communication by company to increase sales by luring customers to exciting offers and not fulfilling the same. Such malicious practices should be stopped as this leads to wrong purchase decision by customer and also mental harrassment.

Thanking you
Badal Taneja
[protected]

Whirlpool Washing Machine — wrong decision to purchase whirlpool

Dear Sir/Madam,

I would like to inform you that I have made a very wrong decision to purchase the WHIRLPOOL WASHING MACHINE.

I had purchased White Magic Sr.No.INB[protected] in the month of Aug'08 through your dealer Jain Traders,at Thane.

The dealer had promptly delivered the machine in time & also your person had came for DEMO at that time.

The newly machine had worked properly for few months ( 2/3 months )till this time I was happy that I had choose the good washing machine,but the happiness has turned into a nightmare with in few months.

The machine started to make noise & while taking a spin round stared to shake & making more noise.

Immediately I had complained about the same & your person from service centre visited & made some correction in the machine & assured that every thing is alright.

But with in few days it stared shaking & making noise again.

This time again after making complaint the person had visited the place & the same old story repeated.

Again after few days it started making noise & this time your person had told me that the machine will be replaced & accordingly after few days he had delivered the new machine ( INA[protected]& taken away the old one.

The new machine worked properly for few months but stared giving the trouble as earlier.

This time also your person from the service centre visited my place at least 6 to 7 times to resolve the complaints of the same nature.

Every time he had made some corrections in machine such as changing or fitting belt,fitting some rods etc.which I technically do not understand.

But what I understand is that I had made a WRONG DECISION to purchase the WHIRLPOOL WASHING MACHINE.

Now 2 days back the machine made a new type of sound & immediately the complaint was made.

Your person from service centre had visited & checked the machine & at that time it did not made any noise & told us to call if any problem persists.

Today morning the machine stops completely & immediately complaint was made.

Your person had checked & told us that he will send the other engineer within a day or two as the machine will be opened completely to see & resolve the problem.

I have purchased the washing machine to have the peace of mind, but WHIRLPOOL WASHING MACHINE had given me a lot of mental agony & headache.

Previously I had used VIDEOCON Washing machine for 10 yrs & it never gave any sort of trouble.

I got trapped by the false advertise of the WHIRLPOOL WASHING MACHINE & purchased it.

I hereby request you to look into the matter & see that no other person is trapped by giving wrong/faulty product.

I will be very much thankful to you if you send some one to collect the machine so that I can get a peace of mind.

regards,

Manoj N Mundra
[protected]

Whirlpool Washing Machine — Pathetic casual attitude of Whirlpool India, Chennai

I am painfully disturbed by the extremely pathetic service of Whirlpool in Chennai, India. I have a complaint no 12848 and the service engineer who came three days ago (9th Sept 09) promised to replace a spare part (purchased Whirlpool Washing Machine during June 2008) and till date nothing has happend. I spend almost half a day to call up their service center and I get stand by music and useless automatic responses with numbers to dial in English etc.. I have till now made as much as 50 calls but in vain. Whirlpool seems not to worry about their customers after the product is sold (when they promise everything under the sun). Whirpool does not seem to have any healthy trait of a multi national company or ethics or even the basic courtesy and I would like this complaint to be shown to the Board of Directors and the CEO and Manging Director, if they/he, in the least, have/has any moral obligation to respond to this complaint. I would like your good offices to take this up seriously and customers like us who make a life time capital investment like this are taken for a royal ride by these so called multi nationals. I changed by washing from IFB (which is another story- I do not know who is better or worse!) to Whirlpool with a sincere hope that this product would be relatively better. All original parts are slowly replaced by these service centers and I frankly do not know if they are genuine parts as I am not even quite knowledgebale and we believe these companies in good faith. I do not know if your good esteemed institution could device a process for all these companies to talk truthfully to their customers and also communicate truth and not by merely giving a lame excuse saying that the spare is out of stock etc. After this, they do not even bother to call back and update status, unless we make all efforts to call them again and again. It is more painful to realise that every time we talk to a totally different person and we have to repeat the whole story all over again. This pain cannot be explained but can only be felt. I would request your institution to take serious action against these multi nationals who do not perform but make only promises. Quite logically, these companies should be heavily penalized for basic non-performance and customers, duly compensated. I would be grateful if you could please respond to my complaint at your earliest convenience.
Thanks and regards
KS Ramachandran

Hi
My name is Raja Aravind from Trivandrum, kerala, I bought a WHIRLPOOL washing machine on 30th Oct 2009, Model No 10437 and serial No INFO 93404041 since then we have faced problem more than 5times, ie 17th Nov 2009 (Compliant No 07159), 25th Nov 2009(Compliant No 9396 ), 21st June 2010 (Compliant No 9164), 4th August 2010 (Compliant No 01431), and 6th Nov 2010 (Compliant No 03004), (Refer you CC)
Every time your service engineers are saying some technical names/problems such as Agitator problem.drum problem. suspension problem and keep going, , , , , !!!
6th Nov 2010 i made a compliant on your customer care No proper response from your side??, Today Morning again called customer care but No improvement??
Frankly sharing with you i am not at all happy with this machine and your product??and your customer care also???????????
whom ever are reading this mail, just put yourself in my shoes and understand my agony, Just imagine last 6days i am not able to wash my cloths?(My family consists of two kids also 5years old and 2years old)
Here at last i am requesting you to replace my machine asap or else i may have to sue whirlpool??
Regards
Raja aravind.P
[protected]

Hi
Once again machine started giving problem on 30th Nov 2010, , , , Made the compliant on customer care on 1st Dec, , , , , , , NO SOLUTION YET?????????????????????????????????????????????????????????, , , , , ,
I STRONGLY BELIEVE WHIRLPOOL IS THE WORST WASHING MACHINE, , , , , , NO DOUBT!!!
RAJA ARAVIND
[protected]

MADE A MISTAKE BY CHOOSING WHIRLPOOL, , , , , RETURN IT IMDLY, , , , , , WHIRLPOOL CUSTOMER CARE WOULD BE LIKE THIS ONLY, , , , DON'T EXPECT ANYTHING MORE THAN THIS!!!
WHIRLPOOL BUYERS DESERVES THIS!!!
NO DOUBT

I am totally disappointed with the Samsung product brand and the miserable kind of service.
brand new 541L Samsung frost free refrigerator which we purchased on 15/08/2010 for Rs.46000/-, is leaking which was bought from QRS Pattom Trivandrum.When we went to look for a fridge, Sales person showed us 541L of fridge from the Samsung booklet. We ordered for Product no: RT72-KBSM(541L), but we were delivered RT72KBTS1/XTL product from the QRS, which had no feature which was told to us for the product, which we have given order. It was almost we are forced to accept the fridge which QRS Pattom has dumpped it on us. Neither Samsung Staff is able to find, from where water drops are falling in the dispenser, even when there is no water filled.
I feel cheated by QRS Showroom Pattom.

Vinod Mathew

FRIDGE — Not Working

Dear Sir,

My Videocon Fridge is not working from the last one month. I live in Faridabad First of all i want the Complaint Telephone No. in Faridabad or NCR so that i can contact him. and 2nd thing is pl forward my complain to the concern person as soon as possible

Anuraj Chauhan
PH: [protected]
Faridabad

Whirlpool Refrigerators — whirlpool refrigerator not working complaint launched but not attended properly

TO,
THE MANAGER
Whirlpool co ltd.
SUB- COMPLAINT NOT BEING ATTENDED PROPERLY.
SIR,
This is to bring toyour notice that theundersigned had purchased the whirlpoolrefrigerator
dated 29.05.98
modelno INA[protected]
compressor no[protected]
in the name of mrs veena chhabra b-35 shivaji colony meerut cantt
by the authorised dealer kandioners begum bridge road meerut -25001 worth rs 19550 but it has been very bad on the part of the dealer that the complaint was launched by the undersigned on08.03.2008 with service charge of rs 250 by recipt no 51805 has not been entertained propwerly ther was no proper enginer visit.
HENCE THIS IS MY THIRD REMINDER TO THE COMPANY FOR THE NECESSARY STEPS AT THE EARLIEST because of the same we are facing the mental tension we have alrady spend rs 450 for reparing one part by the recomendation of an untrained repairer and after spendinG near abOUT 1000 rs we r still not satisfied and after giving even calls toi the dealer they r not entertaining please do the need ful otherwise the consequences will be harsh on your part..
we are not using the refrigerator because its not in a working state.
need reply at the earliest.
thanking youORS

We have registered a complaint more than 2 weeks back for the compressor fault in our whirlpool refrigerator.
Complaint no : 8543
Warrranty period is there up to the end of this year(2008)
So for we did not get any reply from customer care.

Daily we are calling them but we are not getting any response.
I don't know whether any customer care exists are not.

My caontact no : 91-[protected]

Regards,
Baktavatsalam

Whirlpool Refrigerators — FRIDGE GETTING INDOOR MOISTURE AND REPEATEDLY COMPLAINT BUT NO RESPONSE

Respected sir/madam,
I have the honour to request you that i have purchased your company product whirlpool fridge of 310 ltrs on 7 may10 from shyam lal kishan lal, bill no. CCR-160. My family members all were very much fond of whirlpool product, but i would like to tell you that first piece which we recieved it was dented. after few days second piece we recieve it was having same problem, Later on we are recieved third piece but after 3-4 days we could found the vegetables are getting iced and getting moisture in the vegetable basket and on the trays as well as not cooling very much, I complained to customer care on 24th may about the aove problem. engineer came for the repair but he could not do it, my sr no. is Dl [protected] dated 24 may. Again i have complained on 26 may sr no DL [protected]. On 28 may again engineer came for the repair but he also could not do it and still i am facing same proble and again i lodged a compalint on 28 june to whirlpool but they cannot gave any response . At present i am unhappy and disguting with this product and their service and product. The said that their quality representative will come and see the problem but yet the do not come and strait forward they rejected the change my refrigetor. Daily i am getting harrasing of this fridge and not working properly. Therfore sir i request you please take a necessary action against whilpool and please help me out of this problem if you help to change my refrigerator

Mr sampat kumar dhar
qtr no 16a/2 air force race course
new delhi 110003

mob [protected],[protected]
Thanking you

I PURCHASED 220 LTR REFRIGERATOR ON 17/10/06, BUT DUE TO BAD QUALITY OF WHIRLPOOL PRODUCTS, I WAS'NT SATISFIED AT ALL AND LOGGED COMPLAINT IN APRIL '10. AFTER VARIOUS EFFORTS COMPANY DEPUTED MECHANIC WHO CHARGED RS 1700 FOR REFILLING OF GAS, BUT COMPLAINT STILL PERSISTED. I CONTACTED TO MR. SONI AT LUCKNOW WHO SUGGESTED TO DEPOSIT 40% COST OF NEW FRIDGE FOR REPLACEMENT. I DEPOSITED THE AMOUNT AND COMPANY REPLACED THE FRIDGE ON 5/10/10 AFTER EXPIRY OF SIX MONTHS. REPLACED FRIDGE IS IN BROKEN CONDITION. WHIRPOOL ASSURED TO REMOVE THE FAULT IN 2 HOURS, BUT NOT YET DONE AFTER LAPSE OF THREE DAYS.
I SUGGEST TO PUBLIC NOT TO PURCHASE ANY WHIRLPOOL ITEMS AS COMPANY IS NOT HAVING GOOD QUALITY PRODUCTS AS WELL AS SERVICE CENTRES. IT IS THE RESPONSIBILITY OF COMPANY TO REPLACE DEFECTIVE FRIDGE FREE OF COST BUT COMPANY CHARGED 40% OF COST AND DID'NT RETURN RS 1700 SERVICE CHARGES.

Whirlpool Refrigerators — complaint against executive

i call the whirlpool customer care fr fridge checkup on 15/06/2011 the complaint no is GB[protected] the executive named HANIF KHAN and ROHIT MALIK come and said for changing relay. after asking for bill they give us a fraud bill charging Rs 1240/- and doesn't give us a genuine bill and also they does not changed any relay in the fridge.

Whirlpool — After Sale Service Issue

Hi,

My name is Shantanu Banerjee, I had bought a washing machine from Great Eastern Co.(Sarat Bose Road) branch.Date of purchase was 30.8.2007( My Address-address 160Shibpur Road, First floor, Mandirtala, Howrah-711102), Model No.9713, Serial No.INB[protected].The machine showed a minor snag, I called up the local call service and I was promptly given a compliant no.KL[protected].The technician reached my house and declared that a plastic pipe within the machine is damaged hence I need to pay up.He promised to come back and do the needful till date nothing has happened.I have endlessly called up the service call centre but nothing has happened till date.My compliant was lodged on the 13.03.2008.I have also written to there head office in New Delhi.I have really run out of ideas as to what to do.The product is only five months old.

change in my email ID

whirlpool refrigerator 215lx — poor customer service

Poor Cusomer services.

I had already made complaint for repair of my refrigerator as its not cooling properly on 30/4/08. on 4/5/08 one person was coming and changed the gas. he took rs. 1200/-for gas + ser chg. After completion of one day, the same problem has faced. Then i have called almost 15 times to send the person to solve the problem, but till date no body has came. Only gave promise that the person will be coming. how Poor service they have given to us ?? Pl let us know what to do ?

Regards

Gajanan Ghadi
[protected]

i have purchased a 310 liter refrigerator from a dealer in south delhi a month back . Since the beginning is giving lot of problems(noise problem, light not working, sometimes the whole fridge do not work even if there is electricity) . I immediately complaint this in your customer care dept, the engineer visited twice but he was not able to solve the problem.In the last visit the engineer said he will visit the next day again( a week back) . Since he never visited i again called up ur customer services 4 days back the complaint no. isDL[protected] but no one visited.Then I called back yesterday also the complaint no. is DL[protected] . Till now my problem has not been solved and still your product is giving lot of problems. Look into this matter at the earliest and replace my product as its only a month old and giving lot of problems.

Whirlpool — Complaint for Whirlpool wachine Machine

Sir,

I had complaint for several times about my wachine machine atleast from last two months at your Karnal (Haryana) service center.

But till date i didn't get any response from karnal service center.

Pls. do needful.

I purchased a whirlpool washing machine some 6 years ago and now there is a problem with the machine. I contacted the customer care service center in Bangalore #60008558, and they assured me that the service person will visit my place within 24 hours. Everyday we get a call from the so called engineer and he will visit that day, and he does not turn up. I have been waiting for him for the past four days, and he is still to turn up. I have called the customer care at least 20 times for the past 4 days and they keep assuring that he will visit before 8 pm or that they will get back in 2 hours, which they have never done.

If that engineer has too many visits for that day, why cant they assign the job so another engineer.

Is there no responsible person whom I can contact to resolve this issue? I am really fedup of calling their customer care.

Whirlpool — Door child lock not working and DLA Error

I have launched a complaint during 20th Sep '08 and till now my machine was not attended upto 22nd OCt '08.They repeatedly changed the complaint no. the last complaint no. filed with Customer care is 31482, for which they frequently sayy that they have sent a service person and will reach tonight, but evry time they fail to come for service. My machine is under warranty. Am not able to use my machine for last one month. my machine cost is around Rs.25, 000, the loss is huge

Whirlpool — Very poor after sales service

I had bought a semi automatic whirlpool washing machine a year ago. The machine is not working now. Since it is under 2 years warranty, I called up the customer care and logged a service request on Nov 1st.
After following up with them a few times, they sent a guy to my place, who checked the machine and suggested that certain part of the machine has to be replaced. Said, if they have that part in stock, he will come and replace it the next day. If not, it may take 2 or 3 days. I waited for 2 days for the guy to turn up with the machine part, but nobody turned up. I called the customer care again, they assured the service person will be coming today. Days passed, nobody turned up. I kept calling and was always answered in the same way. After 11 days, the update given to me was that the machine has to be lifted to their service center. Still nobody came. to take the machine. I feel ashamed of myself to keep calling them again and again, but can't help it... On 12th day, I lost my patience and scolded the operator, and he assured again that my problem will be rectified that day. Till now, no one has come, and I'm pondering over ways to resolve this issue. A reputed firm like whirlpool should not be behaving in such an irresponsible and fraud way to a customer. I dont understand why they have set up a customer care cell if they dont intend to resolve customer complaints. I feel they are selling defective products under fake warranty. Shame on them and their poor service. I don't know whom to address my grievance. Somebody please help to file a consumer cell complaint.

Hi
Registered a complaint with Whirlpool Customer care Chennai and no one called back. Whenever we call the answer would be no availability of spare parts. Even for Courtesy sake, customer service don't call the customer and update status. When escalated to Manager, he said would give a call in 1 hr. no call even for next 5 days. When I gave a call back, his question was "did I spoke to you". When I escalated this to the Customer care office in Chennai - they replied that they would escalate and I would get a call in 6 hrs... Its been 72 hrs and no call. When I call the Gurgaon office, their reply is this is office closing time, so we would speak to you tomorrow. No one in whirlpool customer care is ready to speak to the customer and no one takes interest to resolve the queries. Its only my money & time wasted in the phone calls and left with frustration.

FRIDGE — non delivery and no refund

I have shopped for one fridge online costing Rs.16, 900/ only, in the month of september 2008, rediff shopping asked me for the details like bank statement, scanned copy of my visa card, my singhnature to send through email, I send the same the next day, then they send me email that your order has been cancelled, now they are not refunding my money, which they took from my visa card online,
Details are, my order number is4873599, my name is SURESH MANIK TONANNAVAR. my email [protected]@yahoo.com
everytime i am reminding them for my refund there is no response, they are just sending me email your amount has been released but then were is the amount.
kindly help me out and help me to refund my amount
Thanking you
Suresh manik tonannavar

I bought Refrigerator and Washing machine from jainsons. Well i like to share the bad experience i had with whirlpool service technicians, my product arrived one week before the technician and we have been waiting and waiting, because the delivery people told us don't open the washing machine and refrigerator until the service technician come and he is the only person can open the packing. And if you open we are not accept if the product have any dent or damage any place so we waited. Well service technicians came after may be 8 calls we made with showroom people and also couple of visits also made to showroom asking to send service technicians, finally technician came yesterday and they gave big list to buy accessories from them. Trolley - Rs 1500.00., Cover - 500.00., clastride - 1800 Rs (they told clastride will take out iron contents out from water) and they not requesting to buy these items they are ordering us to buy these items. They also said if we not buy, the machine will broke. Well asked them please open the package and do the demo, they open the package and acted like they got call from their company and ran away gave some numbers to call them back, leave more mess in our house, we called and still they never show up. Basically i am resident o[censored]S and i know pretty much about these machines, and if the machine not work properly without accessories then they don't sell without them, we all know that but why they forcing us to buy from them only. How come the machine will broke without the stand. Also they telling us to buy voltage protector for refrigerator, But on machine they printed we never need to provide such a thing. And i called some of my friends and share my problems with them because they knew very well about service technicians, Interesting things they told me is, every service technician making about Rs 30, 000.00 extra money every month when selling accessories with extra money for their own pocket, that's why they forcing us to buy them. Innocent customers like us don't have a chance to know all this so think about it. I don't know how many people sharing this profit, because how come the department mangers getting blind. Why they don't want to know customer satisfaction. They get all the information in single phone call with customers like us. Well friends be careful with these people they tell you to buy all junks which is not required.

We bought Whirl pool Washing Machine on 1st Jan at viveks-mylapore(Chennai, tamil Nadu). But, the model (Lilac) which we selected was stopped and told they will replace with new model & upgraded features. But motor which we selected was 760 and they hey gave 380 (downgraded one) after 3 weeks .So we paid additional amount and bought 700S model. But they came 1 week after demo and when we trying washing found rinsing is not working.Executive told they will replace it . But still they have not replaced yet.

Today is 10th feb, still we cannot wash with washing machine after 40 days of purchase.
We are totally disappoint with the service.

Please refund us or replace with new washing machine..!

Call center executive are not responded properly, disconnecting the phone calls, banging the phone calls.

Expecting to do the needful at the earliest.

Regards,
Sharique Ahmed
Plot no 3 (part - 2), Sri Balaji Nagar
Balaji Castle, Iyyapathangal, Ch-77

Whirlpool Fridge — Non Attendance of service call

Dear Sir,

I have a fridge of the above mentioned brand and I have registered a complaints with the call centre and also with service centre the no is [protected] (Mr.Akram) but when ever i call i get reasons and taht they will do the needful tommorow but as tommorow never comes my fridge is not working since 12 days and this the service provided as i am under the service contract no HP04063789.

As you know in summer time without fridge is a major problem.

So I request you to please look into the matter and do the needful

My. mobile no [protected]

Whirlpool — FRAUDULENT AFTER SALES SERVICE & ASSURANCES

I had purchased a fully automatic washing machine in 2005 from Whirlpool considering it to be a leading brand.Upon termination of my warranty period I had entered into an AMC for 2 years ending on Nov 2009.

There have been instances when my machine malfunctioned whereupon i had to call up the Customer Care Centre & had to wait for 2 days for the engineer to turn up & identify the issue only to know that there was some part that was required to be replaced. Anticipating that the part would be promptly replaced/ repaired, i had to wait for a week only to know that the part is not available in the Service Centre & had to be imported from Ghaziabad which took another 3 days to reach the Service centre.

A similar issue happened on 04-May-09. My machine stopped functioning for which I called up the customer care to lodge a complaint on 05-May-09. The engineer turned up on 06-May-09 & checked the machine & told us that he would come back. I waited till 08-May-09 & re-lodged the complaint with the customer care who in turn assured me that the engineer would come on 09-May-09. Since morning on 09-May-09 i had been calling up the customer care to ask the status of the complaint but they kept assuring me that the engineer would visit my place by 7 pm on 09-May-09. At 7:15 pm i called up the engineer on his mobile only to know that the part is not available in the service centre & asked us to speak to the customer care. I thereafter called up the customer care & spoke to Sunita (Team leader) who assured us that she would investigate on the availability of the part & revert within few minutes. She also assured us that the machine would be repaired by 13-May-09. However, till 11:30 am on 10-May-09 we have not received a call from the customer care. I then called up the customer care back & spoke to Fiama (Team leader) who again assured that the request would be met urgently since the part is not available in service centre.

On 09-May-09 since morning i was given fraudulent assurances that some one would visit my place. Whirpool being such an established company, it is stupid to believe that the parts are not available in the service centre & takes 2 weeks for the part to be made available.

We being full time employed & having a 1.5 year old child, it becomes very difficult to manage washing clothes. We had bought the washing machine for our convenience but it has become a nuisance. Whats the use of promising us best/ prompt after sales service if they need 2 weeks to be resolved every time? This is a fraud that the company is engaging itself into by luring their customers to buy their products & landing up only assuring us of quick service.

Why can't the company atleast provide a spare machine till the time our machine is repaired? If they can't repair the same urgently i would like to be compensated with Rs.20, 000/- for the trauma & the inconvenience caused to myself.

I hope the consumer forum would attend our complaint & penalise Whirlpool for not delivering quality standards.

My father bought a whirlpoooool Washing machine and also he has extended the warranty on a guise that the customer service would be good. But I don’t know what the customer service is doing by receiving complaint. 30 days and more had gone since I lodge my complaint but till now I am spending Rs. 50 for my mobile to call them but they respond that they are behind me and ask me to see my back to see the service man, but I see only the walls of my home. The administration of customer care telling that the engineer would come but those persons must have many criminal case of worst. They react like wise. They don’t know how to speak with the customer. They are not keeping their words.


For instance one customer service person who had been allotted to rectify my complaint told his name as Kishore, krishna, balaji, sukumar, but till now I don’t know his real name his number is [protected].
Suppose I think to go legally to consumer court, they would simply order for the rectification of mistake and the award would be very meager amount for my suffering. Because unfortunately I am a criminal advocate and I know very well. If I sort for any press help I don’t know weather they would help me or not.
What is the solution?

Please terminate the person who holds the number [protected] who represents himself as a service person

Please do something


Unfortunately

Samuel

[protected]
Advocate
High Court Chennai

Whirlpool — Non attendance of call

Sir/Madam,
I purchased MasterMind Double door refrigerator on 6th June 2009 from GreatEastern. Product has been deliverd on 7th June 2009 and been told that co. engineer will visit and install the product will give us demo. On 8th June 2009 we received call from company and been told engineer will visit on the same day 8th June. But till date 11th June no one turned up and even when on each day I called up their customer care no. and complaint regarding the same and wanted to know when someone will visit from their side. Is there is any way By which I can return the Product and get refund of my Money, so that I can buy some other company's product.

Suman Sarkar
Nangi, Kolkata.

Whirlpool — Service engineer is not coming for installation

Dear Sir,

I have purchased one refrigator & one washing machine from Maharaja retail shop from Raipur,
Chhattisgarh on 20.06.09. We have received the material & given full payment through cheque
of Rs. 22000 to the shopkeeper.
During the purchase the shopkeeper has assured us that the service engineer will reach at your residence on 22.06.09 & will explain everything to you about the functions of the machines. But inspite of calling him many times since morning he is not sending any person till now & he has given us one telephone no.[protected] but nobody is lifting this phnoe whenever we are calling in this number.
We do not expect such treatment from your company & requesting you to sent a service engineer at our home at the earliest. Pl treat the matter most urgent. Our other details are as under:

Cash memo no. 1784 dated 20.06.09
Refrigator model no. F23 Classic Pler
Washing Machine model No. E 65

Regards,

Saroj Kanti Som
Gali No. 8, New Shanti Nagar,
House No. 31, "Shakti Sadan" (1st floor)
Raipur, Chhattisgarh
Mob. No. [protected]

The refrigrator model E 220 ELITE is not workin and fully out of order since 25.06.2009. Immediate repair is required and service engineer is required to asses the exact cauese of failure. an immdeately attention is required.

Whirlpool — services

we have purchased a refrigerator from your esteemed company.there is a problem in its working which has already been put into notice to your jaipur branch.inspite of so many complaints there is no response from your jaipur branch.kindly look into the matter personally within seven days or we will have to go to consumer court for further action .
thank you]

i purchased a whirlpool washing machine and its under repaired from 21st of february inspite of my many complaints to the complany there is no response from them i complained many number of times tey say that the part which has been spoilt is not been coming from the past many months so i request the concern authority to please check it out and solve my problem at the earliest possible

white magic FP60 DLX — Machine motor not rotating

I have purchsed the machine o10/04/2008 from Siliguri dealer M/s Philips arena, Siliguri.Now there is problem in noted in the machine.Machine power on working but when we press start button then neither the water is getting into the machine nor the motor is rotating.Kindly rectify the machine as early as possible.

Sanjeev Kumar, Asstt. Mgr(IT)
Electrical Complex, Teesta(Stage-V) Power Station,
NHPC Ltd, Balutar, PO-Singtam,
East Sikkim
PIN-737134
Mob:[protected]

Whirlpool — Refrigerator stopped cooling

Dear Sir,

I have purchased the Whirlpool rerigerator (DOuble dorr 26Elite Model) in April 2008 and it caused the problem from last 15 days of less cooling.

I have lodged complaint with customer Care and engineer visited and said that the COMPRESSOR needs to be replaced and it under warranty, but they said that it will cost Rs.1050 towards transportation and Relay+ OLP part change whereas these parts are ok as confirmed by Engineer.

This is totally unbearable when the COMPRESSOR is under warranty. This company do not have a transparent policy of its services.

Why should a person pay the above charges when the above aid part is under warranty.

Please look into the matter with Whirlpool.

You can also contact me @ [protected] for any further information.

My machine is not working from last 4 months and i have done around 200 phone's and spoken with service center with Sanjay then with Sarika in head office Pune then Mr Sitharth on [protected] then with rajesh Verma on [protected] . But after 200 call to all of them no use at all . Whirlpool service is worst then any other brand i am dealing with . My 1st complained no. is PN[protected] and machine is in Guarantee period . I want to replace my machine as soon as possible

I purchased this less than 3 years ago and with 2 months it broke down. They promptly came, said 1 in a million failure and had to take it away to their workshop to fix it. Gave no standby despite assuring us of giving one. A week or so later they came back with refridgerator apparently fixing the problem. Few months passed, it failed. It wouldnt cool at all. Again after complaint, they attended to it by filling in the coolant gas.

Again after few months it began to erratically function, sometimes cool and sometimes wont. This time they made us buy their stabilizer (for Rs. 1200). And ofcourse that didnt solve the problem. Thats like filling a tooth to fix the arm fracture.This cycle continues every 2-3 months.

I recently registered a complaint again. First guy comes and takes a look at the fridge says he needs to refill the gas. Goes away never to return. When I call up the CC, they say it has already been closed. He registers complaint again, with a second reminder he says he will escalate it to the manager.

Now I get visits from 2 different engineers. Each of them just come take a look, tell me that they need to fill gas. and that they will inform the gas filling engineer. At every phone call I hear, 'He will come tomorrow', 'he will come at 11am', '1 pm', ' 3pm', 'he is in adyar, next is your place'. Nothing has happened. Now the engineer doesnt pick up his phone.

I have paid around Rs.20, 000 for this good for nothing refridgerator, which more like a shelf these days. Paid another[protected] to for an extended warranty to extend it to 7 years total. Another Rs.1200 a stabilizer. Its just been 3 years and so much of expense and problems.

But I am determined to have them fixed the problems for all the money I have paid.

Incidently I still have my 30yr old Kelvinator refridegrator. Not one complaint, yet continues to work fine.

I bought a Whirlpool Duet Front Loader Washer in September 2007. I did not get the extended warranty because I figured what could go wrong with a new washer. Since I had the washer, the washer was worked on 7 times. The washer would not work last week, someone came out from A & E Factory charged me $129.00 to inform me that it would cost me $435.00 to fix my washer. I bought the washer from Lowes Home Improvement and they would not honor the washer I bought from them. Whirlpool sold me a defective washer and I told them that from the start because I had to have it serviced 2 months after I bought it. Now the door is defective and the washer will not wash. I will never buy a whirlpool product again. I am reduced to going to the laundromat each week for a family of 5, how fun.

I own whirlpool washing machine model STA - PL5, which is not working . I need name of authorised service center at Nagpur (Maharashtra) for repaires of the same.

Whirlpool — I am not satisfied with Whirlpool refrigerator service in Hyderabad.

I have purchased one Whirlpool refrigerator two and half years back. Till Sep 2009 it was working fine. Suddenly one day it stoped working.

I gave a complaint to Customer Care on 2-Sep-2009. After 2 days enginner has been visited and told problem with compressor and after a week so they came and replaced my original compressor and chargged around 2000/-.

Those guys were very much interested to sell me one stabiliser though i have branded working pieace.

It was working for 10 days and again my refrigerator stopped working. I gave a second complaint on 8-Oct-2009. After keep on following the customer care they have visited after a week and told the same problem and chargged 360/-.

20-Oct-2009 they replaced with some other compressor and told to keep the fridze in high cooling. After keeping a day also fridge not chilled.

Then again raised 3rd complaint on 22-Oct-2009(HD [protected]).

I would request Whirlpool to help me is sorting out my problem.

SrinivasaRao.N
First Floor,Plot No-96,
Methodist Colony,Kundanbaugh,
Begumpet,Hyderabad-16
Andhra Pradesh.
Mobile: +91-[protected]

Whirlpool — over cooling

the machine is getting overcooled and repeat complaint no body reponded. for service, the service boy collected Rs.300 without repairing aything

Whirlpool Complaints - Service engineer is not coming for installation

Service engineer is not coming for installation
Dear Sir,

I have purchased one washing machine from poonthamalli retail shop from chennai,
senthil on 21.11.09. We have received the material & given full payment through card
of Rs. 11, 500 Rs, to the shopkeeper.
During the purchase the shopkeeper has assured us that the service engineer will reach at your residence on 23.11.09 & will explain everything to you about the functions of the machines. But inspite of calling him many times since morning he is not sending any person till now & he has given us one telephone no. but nobody is lifting that phone whenever we are calling in this number.
We do not expect such treatment from your company & requesting you to sent a service engineer at our home at the earliest. Pl treat the matter most urgent. Our other details are as under:



my sr no-CN[protected]
My phone no-[protected]

Regards,

Senthil.V

Whirlpool — refrigerators

sir
mera refrigerrators 170 masterpiece model 6887 mein cooling problem hai
meine date 21/11/2009 ko costmer care indore per 4 th complan kerw chuki ho
lekin koi natija nahi nikla meknic jiske pass aap ki agency hai kehta hai ki comprser ki problem hai ore compny se comprser nahi aa rahe
SIR ager aap ki compny ke paas comprser nahi hi to aap model banana band ker dijye keyo ki ase modle mein problem aygi to aap ke costmer chotenge
maine to socha tha main WHIRLPOOL ka dubl door refrigerator kharidungi but
jis compni ki servis ittni slow ho sorry!!!!!!!!!!!!!!!!!!!
thnks for
Mrs.lubna ahemed

Dear All

I had bought Whirlpool Whitemagic in 2007. After the warranty, we had taken 3 years comprehensive AMC expiring in Jun 2011. The Service Engineer is supposed to had visited for the preventive maintenance in April 2009. No Service Engineer has not visited till date; Dec 2009. We had to call the call center couple of times to make the Engineer to visit. Whirlpools' customer service should have taken care of this if they are realy customer foused. The Whirlpool in India's executive are monye minded and not bothered about the customer care. This not the first experience. I had to call more than 20 times to fix the issue with the new refridgerator too.

Out my Expreience and frustration I would say "Do Not Buy" Whirlpool products in India. The Customer care Sucks in India.

Regards
Arun

Dear Sir,
We have purchased WHIRLPOOL FRIDGE 180 LIT GEN NEW PRE 5S vide our Bill no. VLCB-19142/09/10 DTD 01.01.2010 through your Madurai dealer "Shri Meenakshi Fan House Pvt Ltd., West Masi Street, Madurai -625001".

We are awaiting of Installation for the above purchased new Whirlpoo Fridge for the past one week. No fruitfil action done.

We have contacted your above dealer's HO Phone No.[protected] / 4380009 and they informed us to contact their service centre phone:[protected].

I received call from Chennai Toll free no. [protected] and they informed the deputed installation/service engineer. For your information, the installation request call register vide SR no.CN[protected] Satisfaction Code: 059.

Still we are contacting and the service centre people simply replying without any action.

For the past one week, we are waiting for proper installation of our newly purchased Whirlpool Fridge.

Due to lack of followup by Shri Meenakshi Fan House Pvt Ltd., Madurai, we are unable to use the newly purchased Whirlpool Fridge.

Hence I bring the matter to lodge as a complaint to sortout.

OR otherwise, let me know towhom I have to complaint for installating the new Whirlipool Fridge purchased on 01st Jan 2010.

Expecting your fast and favourable action immediately.

Warm Regards
Selvam
[protected]

Whirlpool — Whirlpool - Lost credibility & loosing customer's interest & loyalty

Whirlpool means trust & loyalty for us before but now it does mean poor quality, lack of credibility, lack of customer satisfaction, losing customer interest, lack of responsibility, lack of commitment, false promises, no timely delivery, poor response to customers, poor customer interaction, cheating customers, waste spending money on the brand which doesn't worth it, worst time spending interacting to employees & dealers of the company, no more a respectable and recognizable brand by itself itself.

I have purchased a Whirlpool refrigerator and chosen the dealer Viveks as it was mentioned as a authorized dealer in Whirlpool India website. But this is the worst experience I have ever had in my life and they have made this New year 2010 start as worst as possible for me.

I made the advance payment & booked for a whirlpool frost free refrigerator till today.

I paid the advanced on 19th December 2009 to book the product and made full payment on Dec 31st 2009.

It took nearly more than 3 days for the whirlpool authorized dealer (Viveks - T.nagar) to deliver a product even which was a damaged one which was identified while the product was taken out from the manufacturer's packing & opened by the whirlpool technician Mr. Hari on 2nd Jan 2010 at around 6.30 PM. Then we asked for a replacement immediately. But to be frank even though replacement will be done I wont have the feel o[censored]sing a new product a psychological factor which any marketer can understand. Thanks to Whirlpool.

I was told that the replacement would be made within a weeks time but it is unfortunate that whirlpool promise has not been brought to action.

I did called the Whirlpool customer care at +[protected] on 8th Jan 2010 and I was told that the issue is raised to concern department and would receive a call the same day from a person of that department and also when raised more concerns they gave me the Contact number "[protected]" of "Mr. X - Incharge for Replacement" and said would receive a call from him before that evening and the unfortunate fact is that I haven't received any call from any employee of Whirlpool or from related persons.

Then I ended up calling him but the response I received & the way the person spoke was not satisfactory and I feel that it is the worst part of whirlpool and that does not sounded any professionalism or as a Whirlpool employee. Does have customer handling skills or neither know how to handle a customer and feel arrogance in the way he dealt or spoke to me. The person said that the product will be delivered before morning of 9 Jan 2010 but the same didn’t happen.

I called Mr. X on the same day (9 Jan 2010 at around 11 AM) but again the false commitment & promise made for the delivery before 10 Jan 2010 (which is a Sunday) but Whirlpool executive or person related to Whirlpool doesn’t keep up his words and fulfill their promises & commitment. I did suspected that how cum he can deliver a product on a holiday but believed they would do it as it is a seasonal sale and festive season and might have lot of deliveries which proved to be false and I understood that I was cheated when they were not able to keep up their promise even on 10 Jan 2010 as said by the respectable person in charge for the replacement.

On 10 Jan 2010 (Sunday - working day as said by Mr. X) the product was not delivered and so again I ended up calling the customer service on the above said cust care number where in my call was disconnected by the executive by the caller (executive - Level 1) after I explained my concern to her . Then I called again but I was so frustrated and so my call was transferred by the executive to the floor supervisor (Level 2 employee as per customer service norms) and he has confirmed his name as "Mr. Y".

I told Mr. Y that the most respectable person in charge for replacement has said that their engineers will deliver the replaced product on or before 10 jan 2010 which is today (Sunday) and Mr. Y said that is not at all possible as it is supposed regular company holiday. This is when I understood that I was cheated by that person in charge of replacement (Mr. X) who has told a lie to close the conversation when I contacted him.

Then so I had to show my anger to Mr. Y and told him that I will not disconnect the call until I get a justice or a solution for my precious time, efforts, money, energy and many more which I had spent on tracking them on phone and directly and for the money that I have invested on the product for which he said that he would call be back in 3 hours time tracking the status from the respective department. I told him that I will stay on the line and asked him to track the status and let me know but he refused to do that and started giving me humpty number of reasons for not doing.

He tried to close the call by giving the contact number "+[protected]" for me to call but then I called the number while he was on the call and found that I felt as if I am talking to an IVR where in the recorded telecom voice comes that "no one is there to pick the call" after the final ring. I told him that this is what is happening for which he said that I need to call Mani the next day which is 11 Jan 2010 (Monday) after all these had happened and stayed with his mouth shut till that moment.

Then I refused to disconnect and stayed on the line for about 30 minutes after which he pulled another Supervisor (name unknown) on the line in order to talk to me. This guy also started taking about the trust I should have on them similarly as said by Mr. Y, Mr. X and other employees of the trustworthy Whirlpool. I told that that Mr. Y has given me the number telling that I would get a solution if I call the number"+[protected]" but it is unfortunate that no person is available for me to get a right solution and I feel as if I am taking to a IVR or a who is person who is impaired and if this is the case how a customer can trust Whirlpool and its employees. That guy then said that the number"+[protected]" is the apporiate one for me to call and instead I need to try the numbers "+[protected] or +[protected]". I then made him stay on the call until I called both the numbers and found that at least I heard some pre recorded voice of the telecom operator on the number given by Mr. Y but this is even worse.

I would say that it is all about losing customer loyalty, losing trust the customer has on the brand Whirlpool and this is not how a respectable and globally present brand should operate and irritate the customer who ended up purchasing a worst experience in his life.

Don't ever think of buying WHIRLPOOL product in your entire life.
in logoon se eek fridge bhi nahi banata ... CEO of whirlpool i[censored] read this then better start looking into the complaints and make some good products instead of cheating Indian Public

I Hope u have u r new refrigerator by now and also it works properly..
I think WHIRLPOOL is making JUNK products for the Indian Customer and they know that they can get away with this (thanks to our customer courts which take so long to give any judgement) ...
I also have been a victim of their JUNK product and worst service since 2 yrs..
I also bought the product from Viveks (100 ft road) and so many times have to throw away the stuff inside the fridge as it stops working in between.

I have changed Gas, compressor etc etc on the advise of their expert service engineers but still the problem is there..

So in case u get a chance to get u r money back in the warranty period do so(even i[censored] have to go to customer court) else be prepared to shell out money for the service again n again, , , ,

Please spread among u r known ones not to go for any WHIRLPOOL product in u their entire life.. Their product do everything except they should really do..
Cursing the moment when I was Devgan family on TV and decided to go for the Whirlpool product ...

I haave ;;booked one new aiaraacaonditioner one ton chrom3 star with ;whirlpool appliances product experience centre chennai at Nandanam . I have handed over a chewue for Rs.20290/= with a guarantee that it will be instaalled in a ;couple of days. The order was taaken aafter asceertaaining the stock position from the ;;company and the assurance wass given. Now time has passed and tahere is no responce from ur dealaer in chennai and also the calla cnetre unable to answer to my request as it is dealer point. What i need is ur intervention and see that the product is instalaled forthwith taking the customer request as a prime one.

UR WHIRLPOOL DEALAER [WHIRLPOOL APPLIANCES PRODUCT EXPERIENCE CENTRE] IS UNABLE TO SUPPLY ONE TON AIRCONDITIONER FOR AN ORDER ;WAS PAID AND THE PAID BY CHEWUE ON 25TH MARCH. THE CAALL CENTARE HERE UNABLE TO HELP ME KINDLY INTERAVAENE AND DO THE NEEDFUL

I had been book a washing machine make whirlpool at dted 14/02/2010 through khosla electronics pvt ltd vide meno no B/6203 of 37 syed amir ali avenue, kolkata: 700019 at last trade fair at science ciy campus. I also advance tem Rs:2000/- and shedule delivery tme was 27/02/2010. But I astonises nither they are delivery & I am not abale to contact wth them by reffered contact number,



s o I kind request yu, look inti the matter & hlp me to receive the washing maching immediatly...Hope positive cooperation inths regard...thanking yu,

Whirlpool — emplyoe miss behaviour and not providing the service

respected concern,
i have brought a refrijeratos of whirlpool, after sumtime ma refrgeratiors waz having problem. i have lodiged complain in custmer care, then a engenr mr.sandep malik working at noida -sec 63 ,called me during the convertation he askd me for a bribe amount of 500 bugs and when i refused to give he said he will not repair my frizze .. i request u to take further action so that we hv trust on the company and services

Whirlpool — Microwave not working and no fix in sight

I am a customer of Whirlpool, and have bought a fridge, microwave and washing machine from Whirlpool just over a year ago. I have been having many problems with the microwave, and I am extremely unhappy and frustrated at the level of service that your company has provided to address these issues. The people in your Pune service center are not helpful and downright rude at times, and have done nothing to address my concerns.

On Dec. 14th 2009 (within the 12 months warranty period), I placed a complaint (complaint no. PN[protected]) with the Pune service center of Whirlpool concerning my Magicook 30C microwave, which was not functioning properly. The microwave was turning on, but key presses didn't get any response. Subsequently, a service technician from Whirlpool visited our home and we were told that the keypad would need to be changed, since there was some issue with it. He said he would place the order and it would take a week or so to arrive. Several weeks passed, and there was no response. I kept calling the service center and getting the same response that the part was still pending. This continued for over a month.

In early February, I was told one day that the complaint had been closedl On investigating further, the service center told me that since they couldn't get the part, they closed the complaint! I would like to know what kind of customer service this is, where a complaint gets closed because they feel they cannot service it. Anyway, I entered another complaint in the system (PN[protected]), and when the service technician came by, he again gave me the same story that he would need to replace the keypad and they would place an order for it. By this time, I was extremely frustrated that nothing was being done, and my microwave was not working for nearly 2 months!!

To date, my microwave has not been fixed, and I keep getting the same response from the service center and the Whirlpool branch office, that the keypad part will be arriving in 2-3 days, and that it will be fixed. I have demanded that they replace my microwave if the part is not available, but they refuse to do that either. It has been 3 months since my original complaint, and I have still not had my issue fixed. I am extremely frustrated and am planning to file a complaint against whirlpool in the consumer court regarding this issue.

Whirlpool — NOT REPLACING DAMAGED PART

I Have whirlpool AC:- MODEL NO: 150 ELITE ,Purchasing Date: 28 june 2009.
After first two services of the AC , it was noticed by whirlpool service centre executive that AC switch box was damaged. After Registering Repetitive complaints no action has took place ,even submitting copy of purchasing bill with written complaint on it to the whirlpool executive no action has took place. My AC is still under warranty period ,so i want this damaged switch box to be replaced earliest with new one,failing which i will have to move to the consumer court.

Hoping to get quick action from your end.


Thanks & Regards,

Gaurav Jain
iipm.[protected]@gmail.com
Ph# [protected]

Whirlpool — Sub Standard Products & Service!

I had registered a complaint (GB[protected]) in the last week of Feb regarding the non working condition of refrigerator. After a lot of reminder calls and emails from my side, the complaint was looked into and rectified (Compressor and Capillary tube changed) by 6th March 2010.

Unfortunately our refrigerator has stopped working again, just in a week's time. I have again registered the complaint. (GB[protected]) I am extremely unsatisfied with the whirlpool products and service. I have already shelled out about Rs. 3600 on this fridge during the last complaint. The fridge is just 4 years old and already giving us so much of problems.

Not only this, I had also registered a complaint for my microwave (4 yrs old), complaint no. GB[protected], on 6th February 2010. It is been more than a month now and still my microwave is in a non working condition. I am absolutely unsatisfied with the whirlpool service.

I request other people not to buy Whirlpool products as they are very poor in quality and also service.

Dear Sir please send technician to see my fridge as the it is not working properly

Whirlpool — Delayed A/C Delivery, Improper Installation and subsequent damage to room

I purchased a Whirlpool Aviator A/C From M/S Viveks, Nanganallur on the 03-Apr-2010. I paid the entire amount up front, including installation charges of Rs. 1200. I was assured that the A/C would be delivered and installed on 05-Apr-2010. However, even on the next day, I had received no communication from any concerned party. After numerous follow-up calls, a technician was sent to my residence. This individual had none of the tools required for A/C installation. Using what he had, he started the process and eventually gave up, after having caused much damage to the walls of the bedroom. He then proceeded to inform me that he was "tired" and that he would come the next morning. However, this never happened. I have taken up this issue with the Viveks Nanganallur Branch Manager, who assured me that the amount would be refunded. However he has refused to accept liability for the damages caused by HIS technician.

What steps should be taken ?

Regards,

Whirlpool Home Appliances — cust care

I am a 9 yrs old customer of Whirlpool and using two AC ( Split and Window ) . I did my complaint in cust care Ghaziabad thrice that my Split AC not working properly .Alreaddy 10 days have passed but they have not taken any action to resolve the problem ,Even I have AMC against both the ACs .
I have alredy talked with some officials but result is same .
Pl. do the needful .
Thanks and regards

)[protected], [protected],

Whirlpool — substandard ff350 l ice magic refrigerator

since we have taken the refregirator ourlife has become difficult.cooling is very low.
water drips from the inner vent.air flow is not proper.sensor on the front door is faulty.

NOT WORTH BUYING.

COMPLETELY A FAILURE.

FARIDABAD SERVICE CENTER IS NOT RESPONDING.

Whirlpool — COMPLAINT No - DL0410032673

I have registeres a complaint in call centre as per complaint number DL[protected] . Third time I am making this complaint but no resolution has been provided as yet.

Please look into the matter & resolve as soon as possible. Just Imaging, if same situation will be with you how you would have reacted,

For any clarity please feel free to conatct me Praveen Gupta on [protected]..

Whirlpool — Poor customer service

I had an Amc with Wirlpool for my washing machine and it expired on 11th Apr2010. a not reminded for the renuwal and nor was I aware of it. I have AMCs for my various gadgets and always I am reminded before the expiry. I had a problem with the machine and I was told that the AMC is over and that I should pay Rs.6000. With the Amc the amount would have been much less. The service centre tells me to do whatever I want and the customer care too has washed off the hands.

Whirlpool — replacement of door hinge

i had given a complaint to whirlpool that the door of my refrigerator has come out due to breakage of the door hinge . my complaint number is 10704 dated[protected] but still the required solution is not done by the company .i have called several times to the company but they just assure me that my problem will be solved in 24 hours but till date nothing has been done.i request the authorities of the consumer forum to help me and let my problem solved .i had even sent a email to the company's help desk but no response from there also .due to the breakage of the door hinge i am not able to use the fridge since long and facing a lot of inconvenience. i also request other customers not to buy products of such company who are not able to give after sales service.

I have purchased Whirlpool fully Automatic Washing Machine 6.5kgs 1-2-3 whitemagic from TMC Begumpet...after it was delivered and installed... there was a huge noise in the machine... After so many calls to customer, technician came and told that it was a manufacturing defect that there was no suspension rods in the machine... it is big magic that happened here... till now ... Whirlpool is busy in manufacturing suspension rods and not yet installed...it's been 3weeks long. we purchased it and kept like showroom piece for display... I request you guys.. pl recheck when you purchase in TMC and be careful when you purchase Whirlpool

Whirlpool — False Promise of Reebok watches and sunglasses

Dear All,

DO NOT BUY WHIRPOOL PRODUCT. DO NOT GET TRAPPED BY THESE COLORFUL ADVERTSIEMENTS APPEARING IN ALL NATIONAL NEWSPAPER. THEY DO NOT GIVE ANY GIFT TO ANY CUSTOMER. I AM VICTIM OF THIS. I HAD GONE TO EVERY DETAILS OF IT, I CAME TO KNOW FROM INTERNAL SOURCE OF WHIRPOOL THAT IT IS A DELIBERATE STRATEGY TO FOOL CUSTOMER AND INCREASE SALES. DO NOT GO BY THOSE PROMISE OF GETTING GIFT IN WEEK'S TIME.

PLEASE DO NOT GET TRAP WITH ANY SUCH FALSE PROMISE BY ANY BRAND, PLEASE ASK FOR GIFT BEFORE BILLING.

Whirlpool — Broken Grill

I bought a 1.5Ton Whirlpool window A/c on 22 April 2010 in the name on Lt Col S M Garg,Address- 5/115 Cariappa vihar delhi cantt,New Delhi-110010. During installation of the A/c the firm representative had broken the hinges of the grill. In addition to that the grill was cracked...I had give several complaint to the company as well as the shop from where I had purchased the AC ie Shail Electronics, Sarojini Nagar market.Ph-[protected]...but there has been no response from either of them.

i also totally agree with the above complaints of whirlpool india. we are also facing the same problem of gas leakage and pcb replacement. but don't u guys think , the engineers who have attended these complaints they are again n again saying the same problem. that means either they are just making money out of these things or they really do not know how to solve the problem . since last one week my fridge is not working. they refilled the gas and charged 1550/ Rs from us. after one hour fridge stopped working again when we relaunched the complaint , they said pcb is not working and it will cost around 2400/- Rs. we said fine, u change it , now again they are making one excuse or other that it is out of stock, engineer is on leave, today is saturday. we are calling them again , they are either not picking up the phone or disconnecting the call.I can even tell u the name of those pathetic people. SATVIR SINGH MALIK, AYAUSH , ANURAG, DEEPAK. My personal advice , please donot buy any product of this useless company WHIRLPOOL even i[censored] are getting 90% discount. please black list this company . I am talking about NOIDA BRANCH.THE ONLY REASON IS MY FRIDGE IS UNDER WARRANTY PERIOD AND THEY DONOT WANT TO CHANGE THE THINGS WHICH ARE FREE OF COST IN THIS PERIOD AND THAT IS WHY THEY ARE MAKING SUch excuses

DEAR SIR:
I WOULD LIKE TO DRAW YOUR ATTENTION TOWARDS THE DELAY IN REPAIRING OF OUR FRIDGE MODEL NO 110846 WHICH WAS BROUGHT ON 13/12/2009 FROM SHREE SAI BABA ELECTRONICS MOTERA..THE DOOR RUBBER REMAINS OPEN AND IT DOESNOT REMAINS COOL.WE HAVE COMPLAINED SEVERAL TIMES BUT THERE HAS BEEN NO RESPONSE FROM YOUR CUSTOMER CARE SERVICE PLEASE CONTACT ME ON [protected].

IT IS REALLY NOT SATISFIED WITH WHIRLPOOL SERVICE IT IS COMPLETELY USELESS, WORTHLESS, AND ITS CUSTOMER CARE SERVICE IS MANNERLESS

Whirlpool — Whirlpool AC

We had purchased Whirlpool ac two yrs back and it is the most horrible experience.After sales service is patrhetic.1oo times we have made complaints and ultimately had to buy a new LG AC.
They dont attend calls and customer care is pathetic.The whirlpool dealrs fooled us and 18000 went down the drain.what should we do now, nothing but bang our heads for choosing such a pathetic brands.How can people become brand ambasadors of such cheap brands.

Whirlpool — unwanted noise

DEAR SIR,
FEW DAYS AGO OUR WHIRLPOOL FRIDGE IS EXCHANGE. BECAUSE THERE IS PROBLEM OF OPEN DOOR.BUT NOW NEW FRIDGE
IS ALSO NOT IN GOOD CONDITION.THERE IS CONTINUOSLY NOISE IS
COMING FROM FRIDGE.NOISE IS TOO MUCH.I AM EXPECTING HELP FROM
YOU.PLEASE CONTACT ME ON THIS NO. [protected].I AM STAYING AT
C-7,MADHAV VIHAR BUNGLOWS,NR.RADHA SWAMI SATSANG BYAS,TAPOVAN CIRCLE,CHANDKHEDA.

i have complaint in customer refrigerator care service vied complaint no. JP[protected] at customer care. Then i delivered my refrigerator( icemagic FF350) dated 9/6/2010 & we received after replacement of 'compressor' service center M/s. Global Services vied receipt no.782 on 11/6/2010 but the refrigerator is not cooling .
then we again complaint at the service center & also at customer care but i didn't get any response.

Whirlpool — Incompetent Service

Noida, 17 June 2010. Inadequate freezing. Technician changed timer on 8 June. Same problem. New technician said on 16 June that gas was low. Cooling in the bottom part is fine. How can gas be low? No answer. Both technicians seem to be incompetent. Dr. Ranjan[protected]

Whirlpool — COMPRESSOR FAIL

I have purchased the whirlpul Refrigrator 200ltr capicity on last month.(24.06.10 ).Now today my compresor is fail and i am very depress due to this.Same has been crosss cheked bt local service engineer ansd he aslo told about the COMPRESOR FAIL.Can i get the new replacement on it ????? pls do the needfull.

My contact detail : Manoj Prajapati[protected]/[protected]Valsad.

whirlpool, in general, do not appear to be interested in after sales service .it is apparent at jamshedpur because of a poor service set up. repair charges are high, .parts are not available, attitude of service personnel is casual sometimes bordering on rudeness . I will advise all who read this, not to buy a whirlpool product if they want peace in life.N.P.Sinha

Gopal Krishnan, Jamshedpur

Same problem with my Microwave solo grill. No spare part for the last two months

Whirlpool — Incompetence and inefficient service delivery by whirlpool

I have lodged a complaint with whirlpool India-- complaint reference HR[protected] regarding my washing machine on Thursday 16th September 2010 at 10 am and was assured that an enginneer would be sent out the same day however it has been 4 days since then and with promises made by the call center employees and managers Like MR AMIT KAUSHIK of someone attending to my complaint almost every day......I am now at this forum registering my complaint as a follow up to show what incompetence and inefficient service whilpool delivers.

Whirlpool — NO SERVICE/COLOR SHADING

WHIRL POOL REFRIGIRATOR

SR.NO..INA[protected]
MODEL:F23C
DATE OF PURCHASE 02/04/08
CITY :SONEPAT
STATE :HARYANA
PIN:131001
MOBILE;[protected]

COMPLAINT: COLOR SHADING


bolla.[protected]@bilt.com

very very poor customer service.my washing machine is not working since last one month.once somebody appeared& vanished.Even after no. of phone calls nobody came, only ASSURANCES ! i have decided not to purchase WHIRLPOOL APPLIANCES & also to discourage others from purchasing WHIRLPOOL APPLIANCES.my complaint no. is NP / [protected] (NAGPUR) .however i think posting a complaint here is also not going to work.

Whirlpool — Delayed replacement of defective brand new item

Dear Sir,
I am writing this email with deep regret that I bought a WHIRLPOOL refrigerator!!! I bought one whirlpool Proton elite refrigerator(300ml) and it was not cooling right from the first day. I received this on 13 th October 2010 and since then I have followed up with your customer care a million times. At last yesterday a senior engineer ,Sukanta Ghosh, came to see it and said that it has to be replaced.When I called the concerned person Sanjay Das([protected]) he said that it will take 10 days to be replaced!!!!! I really am surprised by the poor quality of the such crap customer care and services. Don't know if this mail matters to you or by any way will help me to get a proper service.I also understand that there is no quality check for whirlpool appliances ...otherwise how can it happen that a brand new model doesn't have gas in it and is choked from first day. The service request no is 5408.

Warm Regards,
Arka Mukherjee.
+91 [protected].

I have recently purchased Whirlpool fully Automatic Washing Machine 2 weeks back on 3rd October. Company Rep give us Demo and we used mahcine on Weekend first and last time i.e 9th October.

We tried again on 13th October and machine did not work. I lodged complaint and Engineer appeared to fix it on Sunday i.e 17th october. He replaced a part saying it is dead. I was shocked to see parts going dead in new machine.

Next day, machine again went bad and did not work. On Tuesday i.e 19th October, I again lodged complaint#DL[protected] in Whirlpool Service Centre. No engineer appeared or called though I got engineer's number on message. I called him 3-4 times but noone picked. From that day, I am daily calling Whirlpool Service Centre and everyday I get response that I will get call shortly.

I even talk to one Manager also but he was just able to commitment that never materialize and my machine is still not working.

During this whole period of last couple of weeks, we are so much frustated with Whirlpool Products and its services. All are working at home and we have no time but to do cloth washing in night manually with a brand new washing machine at home which worked just once.

We bought 3 products of Whirlpool-Washing machine, Refregerator and RO. We feel like we are betrayed by Whirlpool because we have their faulty product at our home and they do not ever agree to replace it though we have lost confidence in that machine that worked just once and got faulty 2 times.

It would be great if we can get some help on this so that we get some ease.

Whirlpool — Complaint regarding Whirlpool Refrigerator. S.no.106142 DT.20/10/2008

Complaint regarding Whirlpool Refrigerator. S.no.106142 DT.20/10/2008

Dear Sir,

I purchased refrigerator from Appliances Place, 894/8 Main Bazar, Mehrauli, Mobile No. [protected], 26645165

Since I purchased it I am not happy with the product purchased. Again and again its working stopped i.e. not cooling. Your engineers come and charged from me then its works two months oir three months and then again stopped working. This process continuous. Cartage etc. also I am paying again and again without fault of mine.

Once compressor replaced but not working. There may be some error in your product or your engineers are not competent.

Approximately Rs.5000.00 has been spend by me to Whirlpool after purchase. My complaint details are mentioned below:

DL [protected] dt.19/05/2009
DL [protected] dt.02/05/2009
DL[protected] dt.19/05/2009
DL[protected] dt.04/05/2009
DL[protected] dt.
DL[protected] dt.13/05/2009
DL[protected] dt.30/04/2010 contact Ms. Nazia
DL[protected] dt.30/04/2010 contact Ms. Gori
DL[protected] dt.12/06/2010 Mohd. Juned
DL[protected] dt.21/06/2010 Ms.Aastha (reminder)
DL[protected] dt.20/10/2010
DL[protected] dt.23/10/2010

Kindly look into the matter and sort out the matter with immediate effect.


SURAJ BHAN
T-30 Ward No.6, Islam Colony,
Mehrauli,
New Delhi-110030
Ph: [protected]

Whirlpool — False Promises In Service

Dear Sir

This is continuation of my last year’s complaint (ID 363/2/2009 made on Core.nic.in). MY MISERY IS STILL CONTINUING. As per my complaint last year with Whirlpool, the whirlpool people changed the compressor of my AC in April 2010 (WHICH SHOULD HAVE BEEN CHANGED LAST YEAR) but I was not satisfied with its performance. I told the same to the company but they had a deaf year to my complaint. FINALLY, ON May 26, 2010 My air conditioner totally gave in. I made a formal complaint on May 27, 2010 at 08.25am on their call center (No.[protected]. My complaint no. is DEL [protected]. On making my complaint I got their routine reply that SOMEONE WILL CALL ME WITHIN 2 HOURS AND FIX – UP AN APPOINTMENT. But as their usual practice nobody called me but I kept calling the call center after every 3 – 4 hours but to my disappointed nobody called me even for appointment forget about the technicians visit. The same thing continued the next day also but as their usual practice nobody called me till May 28, 2010 4 o’ clock.

Then I lost my control and called up the call center giving them lot of . Then finally somebody turned up at my place around 5.30pm just to tell me that NOTHING CAN BE DONE TODAY. They will take my AC to their workshop tomorrow and return it after 4 – 5 days. AS PER MY PAST EXPERIENCE THEIR ONE DAY IS EQUAL TO 15 DAYS, SO I DON’T WANT TO TAKE RISK NOW BECAUSE IF I WAIT FOR 5 *15 DAYS, THE SUMMER WILL BE OVER BY THEN (COURTESY WHIRLPOOL)

NOW I MADE A COMPLAINT ON THE 10TH OCTOBER 2010, WITH NO. DL-[protected] IN THE MORNING. BUT TODAY IS 19TH OF OCTOBER BUT MY SITUATION IS STILL THE SAME. THE DETAILS OF WHICH ARE AS FOLLOWS

1) PERSON VISITED MY PLACE ON THE NEXT DAY OF MY COMPLAINT AND SAID THAT ON PART IS GIVING THIS PROBLEM. HE TOOK THE PART WITH HIM SAYING THAT HE WILL REUTRN TOMORROW i.e. 11/10/2010

2) ON THE 11TH ANOTHER PERSON TURNS UP AND HE SAYS THAT THE PART WHICH HIS COMPANY'S PERSON TOOK IS ACTUALLY NOT FAULTY IT IS THE COMPRESSOR THAT IS AT FAULT. I APPRISED HIM THAT MY COMPRESSOR WAS CHANGED IN THIS YEAR'S SUMMER. HE SAID DON'T WORRY IT WILL BE CHANGED AGAIN TOMORROW i.e. 12/10/2010 BUT AS EXPECTED NOTHING HAPPENED

3) SINCE THEN TILL TODAY i.e. 19/10/2010 I AM GETTING ONLY FALSE PROMISES NOTHING ELSE. INFACT, YESTERDAY i.e. 18/10/2010 AT AROUND 18.30 I CALLED THE CALL CENTER AGAIN (ON PHONE NO.[protected] & I WAS ASSURED THAT SOME SENIOR WILL CALL ME WITHIN 2 HOURS BUT TILL NOW (i.e. 19/10/2010 13.00 HOURS) NOTHING HAS HAPPENED. NO CALL NO REMEDY.

4) Now on the 19/10/2010 my compressor was changed and the person who came to change it told me that my compressor was never changed. Even after changing my compressor my AC is not working and the company closed my complaint. So I had to make the complaint again.


Further I would like to bring to your notice that today i.e. 23/10/2010 I am still waiting for the mercy
of the company to fix my AC.

Kindly tell me the way I can sue this company so that they understand the torture the are giving me

KINDLY LET ME KNOW THE SAME AND OBLIGE.

--
For Life Line India



Partner
(Puneet Monga)
Ph: [protected]

We bought a whirlpool washing machine (model WM-FP60 DLX-L.grey) sr no. INB[protected]on 22.10. 08 and a refrigerator (Model no. 10857 CLA35. sr no. INA[protected] on 5.11.08. washing machine repaired on 17.10.10. I complained to the customer care. They came and changed the circuit board on 25.10.10 without any cost. But i bought stabilizer and the washing machine cleaning powder worth Rs.2200/-.
On 22.10.10 refrigerator also repaired. We informed to the customer care.But there is no response for my complaint then i complained to the dealer. The engineer came from whirlpool. He told that to change the gas tube because it have holes. And he said, the warranty is only for the compressor so you spend Rs.1900 for the replacement.The washing machine and the refrigerator repaired in 2 years so that we lost our hope with whirlpool. Don't spoil your company's fame.please take the immediate remedy for my problem.



By A.Abdul kafoor,
[protected]

Washing Machine — improper installation

I purchased a washing Machine from Godrej Model No:GWF580A,Product Code:4E06,Dt.06.11.10 but I don't get proper installation service by them.I have been consult to their customer care but I am not saticfy by their service.The installation is still pending on their end.

Whirlpool — demand of money in Home care plan not expired

I lodged complaint for service of my refrigerator (complaint No. CH[protected] dated 1.11.2010), I already lodged complaints many times for leakage of cooling through gate, but the problem is still there. They demand money for rectify the problem, but my Whirlpool Home care plan will expire on 28 july, 2011 vide application cum receipt No. 182666 for Rs. 1395/-.
I paid money for peace full service of your product from your side, if your company demand money before expiry of Plan , .
Please take action as soon as possible and rectify my problem

Whirlpool — New Washing Machine Not Working

Sir, I have purchased a whirlpool washing machine model no. A72h on 4th nov 2010. And its not working properly I have requested for a demo on 5th nov (Demo No.: PT [protected]) but till today no engineer visited my home, even i havent got any call from ur side. But I got a message from company side that Mr. M.T. Alam will visite my home for demo but even he didnt visited and when I try to contact him on his mobile no. then the no. is switch off.

And the worst thing is when I call to ur cust. care they always say tomorrow our Er. will visite ur home....but 10days has passed but their tomorrow never comes.

I think I have made a mistake that I have taken whirlpool wasing machine. Perhaps I have choosen a wrong company. If for giving a demo they r taking more then 10 days then what about the rest services...

And one thing more the back cover of my w/m is also damage. Since I have purchased it.
Im calling to cust care regularliy, but no responce from them.
Even I hav mail at [protected]@whirlpool.com on 13th nov, but yet no response.

Plz sir help me....Waiting for reply.


REGARDS:
ANURAG ANAND
email: [protected]@yahoo.com
Mobile: +91-[protected]
Demo No.: PT [protected]

Whirlpool — poor service (it's now 22 days)

Hi!

My name is Prakash Kardode. I have service contract of my whirlpool washing machine with whirlpool. I have registered a complaint & no is:mb[protected].
on 30th Octomber 2010.

Till date my problem has not resolved. I spoke with Ms. lilly /Monica for same.
but they are just delivering promises. & worst thing is that they are not bother to make call also.

Its a really pathetic.

100th year of whirlpool is celebrated with this type of pathetic service.

I too had an problem with my whirlpool washin machine, they came and told its an big problem it may cost 3000Rs. Though its a small sequence problem, this service guy did not even bothered to check completely he asked to replace the maid kit inside.
I declined their offer. After few days i restarted the machine by pressing all buttons & it worked normally.
These service guys are big cheaters

This company is one of the worst in India, despite having an MNC tag.Very unprofessional, callous and poor quality

Dear services provider i am disagree with your customer care gyes b'coz they have not proper knowledge of your company.My question is we have to baying mastermind chrome split AC what is working hot & cold then your gyes says it is working both and i am registered your complaint, engineer has came and gave the demonstration on my premises.Sir i am surprised your engineer told me this product is working only summer time not winter.

Dear services provider its a very same full with you b'coz you have to MLC company and your customer care gyes is unknown your product.Plz gave the proper training b'coz they have to introduced direct the your company product in market.
complaint no-GB[protected]

Whirlpool — AC Sound

we have parched One AC 1.5 Parched date 07/06/2010
01/10/2010 compressay or failed and replaced compressor but heavy sound coming
Already 20 complaints raised but no is responding plz help me

Whirlpool — Refrigerator frequent failure

Dear Sir,
I got purchased the Whirlpool mastermind refrigerator which immedaite after warranty period stopped cooling. A complaint was lodged and whirlpool engineer informed tht gas leakage has happened. He charged and filled the cooling gas .after 2 months same problem arised and he again recharged the gas free of cost . after 3 months again cooloing stopped and a complaint was lodged engineer informed relay was burnt and replaced on payment. he advised to take amc for 2 year.we took this again refidregerator stopped cooling.

what is the solution to this probelm.every after 2 3 months it goes wrong and keep calling mechanicn to get repaired. I have 3 refigerator and is working since last 20 years normal.

I bought a whirlpool refrigerator 5 years back (Model 8057). Soon after its warranty is over it stopped cooling. I called the customer care centre. The service person told that the compressor has failed. The failure is due to dipping of outlet pipe of compressor on outlet water collector box. This causes hole in the outlet pipe. The water enters into the compressor which makes fatal attack to the compressor. May be heart-attack for the refrigerator.This is the design flaw. I shocked to hear this. I dont know why whirlpool like reputed company does not take care for the existing customer. The rate of the compressor+gas comes around half the amount of the refrigerator. I don't know whether sixth sense of the whirlpool is that sense the warranty period and stop its action. Iam totally dissatisfied with this company.

VERY VERY BAD SERVICE. NOT GOOD FOR COMPANY HEALTH. PLEASE TAKE LIC .

v poor responce from customer service people
I have register compliant through mail by 11th of jan but there is no one give a responce to me is this a way u people doing a customer to the customer may i know where shall i escalate this ?

We had a BAD EXPERIENCE with WHIRLPOOL today... They promised the servie with in 2 hours but did not send any of their

engineers...

They were so confused that they assigned three different engineers for the service...

I am forced to call them to get the clarification on whop is the right engineer ?

When I called up the engineer, he was already assigned 5-6 calls and was not sure of completing the task on the same day

...

BUT whirlpool people STILL promised of the service to be ompleted on the same day

All the follow up ended in VAIN ...

WHIRLPOOL DOES FALSE PROMISES TO THE CUSTOMERS ..

Whirlpool — Change of Compressor

Dear Sir/Madam,

Hamne Whirlpool Company ka Refrigerator August-2004 me Kharida tha jo abhi tak 7 years protection plan me hai ( 7 years warranty period) pichle kuch dino se hamara Refrigerator kaam nhi kar raha tha jaise hi on karo to aawaz krne lagta tha. Hamne Dealer ko Complaint ki to usne btaya ki Engineer aa jayega 2-3 din tak bhi jab Engineer nhi aur jab aaya to usne btaya ki Compressor Kharab hai aur tumhe Rs.1200/- pay krne padenge tab jakar ye theek ho payega. Lekin Hamara Product to 7 years warranty plan me hai aur Dealer ne bhi hame yahi bataya hai aur book me bhi likha hai ki 7 years ke andar agar Compressor Kharab hota hai to aapka Compressor Free of Cost change kiya jayega to Company wale hamse kyon charge le rahe hai jabki waranty period ke andar to charge lagne hi nhi chahiye. Whirpool Company ke product ki wajah se hame bahut pareshaani ho rahi hai 12-13 Feb se Complaint ki hui hai aur ab tak koi solution nhi nikla itne dino se Fridge band pada hai agar aise hi raha to future me Whirlpool Company ka product kaun Kharidega. Jald se Jald hamari problem ko solve kare.

contact detail [protected]

Whirlpool — DEFECTED IN GIFT ITEM (BROKEN)

Dear Sir,

My self Ashu Pruthi.I have baught whirlpool micro wave oven 20 ltrs grill from Star Cj alive but free gift (starter kit) got in broken condition.Please help regarding this issue....My cell no [protected]

I have purchased a Whirlpool Refridgerator on 31/3/2004, I have problem in my refridgerator door, I have been literarly begging for servicing with whirlpool No.[protected] for past 4 months, 2-3 times they came to my house & visited by saying no spares.... If whirlpool does not want to maintain inventory on spares, then why do they promote their products ???? very very worst service I ever seen...

Through this complain I request all consumers, pls do not go for whirlpool products. This is a warning !


regards,

Rajagopal R

Whirlpool — Whirlpool Microwave not working

Hi,

I purchased whirlpool microwave on 11 Feb 11 from ghaziabad,which had PCB issues in it which was found during the demo.
I logged the complaint (GB[protected]) and since then have been following service engineer for the updates.

I constantly get the answer we have ordered the company for the new PCB but is not in stock.
I have been given the same answers since last 2 months.

I request you to escalate the issue.

Thanks,
Swimit
[protected]
Email :[protected]@gmai.com

Hi Sir,

I would like to know give you a gentle reminder for the issue.
As yet no one has contacted me, neither the issue have been resolved.

In hope to receive the response

Swimit
[protected]

Whirlpool — Irresponsible service

Hello,
I had purchased a fully automatic washing machine of Whirlpool a six months back. It was their higher end model. Now for the last few months its been dead. I had raised the complaint to their customer support on last Feb 2011. But still now there in no response from their end. Pls advice what to do further and pls provide their higher officials contact no for sorting out the problem.

Whirlpool — complaint against not changing the refrigerator

THE DEALER OF WHIRLPOOL HARI OM ELECTRICAL B3/2, ASHOK VIHAR, PHASE-II, OPP POLICE STATION DELHI HASNOT CHANGING MY REFRIGERATOR. WE LIVED IN HARYANA IN SONIPAT. WE PURCHASE REFRIGERATOR BEFORE ONE MONTH LATER. HARI OM ELECTRONICS HAS PARCEL THE DAMAGED REFRIGERATOR. WE TOLD MANY TIMES CHANGE THIS BUT NOONE CAN HEAR MY PROBLEM. I WANT PLEASE TAKE STRICT ACTION AGAINST COMPANY AND HARI OM ELECTRONICS.

MY PHONE NUMBER IS: [protected]

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Whirlpool — non functioning of fridge

we have purchased the new double door fridge in 2008.from the date of purchase fridge did not work properly.after every 6 months we need to repair the fridge worth rs. 2000.we submit our complaint to company engineers and customers care excutives so many times .but in vain.so at last we sold out
the fridge at no cost.so thax whirlpool india for ur wonderful service n make our life so cool.

Whirlpool — EMI Paper not Delivered

We have not got the EMI paper from the Whirlpool India regarding our referigertor.Company official claimed that we will get the paper same day but still i am waiting for the same after about 15 days.Please help me in the above mentioned issue and resolved ASAP.Contact me @
[protected].Please take the issue on priority as it is alreadu very delayed.

Regards
Jatendra Malhotra

Whirlpool — incomplete service call-Poor response

I had registered a compliant on 27 / 04 / 2011 through customer care cell of whirlpool,regarding my OLD whashing machine problem which is out of warranty.
Complaint Number : 12909
Engineeer attended the call on 28 th and replaced one spare parts ( valve) and charged Rs480/- . But he did not shown any demo for working and went.
Later 1 Hr we tried to test the performence and came to know that the addresed problem not resolved.
We immediatly call the service engineer he did not respond our call. Immediatly we called customer care of whirlpool and address the same issue. But they didnot register the complaint but they said engineer will attend the call anopther 2 hrs time.
But now more than 72 Hrs i did not get any responce from customer care and the concern service person also.

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times


Warm Regards,


Star CJ Customer Service Team

Whirlpool — Whirlpool

hello,

complaint number :11740

I just want to intimate you that i have been frustated with wirlpools service to the extent that i can not explain in words
i bought ac on thursday and for wanted the isntullation to be done on friday itself , your deler told me that it would be done on the
same day , i waited then i waited till next full day and called your customer care they said that request has been launched today
and it would take 24 hrs , for me it was urgent and when i was not in town on saturday wirpool engineer calls me to fix it.
I dont understand one thing , i had asked and told both the delear and customer care that i wanted that to be done on
friday ,why it was not done.
I had even asked to escalate the case on friday it was escalated to next leavel after 10 calls frm my end.
Now next a lady who called herself as supervisor named "gomathi" picks the call and keeps talking what she feels
she never had patients to understand what the customer says,she speaks and orders me to wait
i do not understand who is the customer is the lady or me.
Even after escaltion no one cares and a person named mani is also involved who is never ready to listen.
I am very sure that i will never ever go for wirpoll product in my lifetime. I was about to but many products worth 1 lacks and more
but the way i have been treated i am sure that i myself will ask my friends circle not to go for wirpool.
I am sure i am stopping 1000+ customer from goign to wirpool becuase of the poorest esclation point of contact "gomathi and mani" from south region

They are so althergic and they expect customer to fall on there knees , they would give a demo only when they are free.

Today is 5th Day and still waiting for AC Demo.
If you are not able to do the needful return my money back or else i have to go to consumer court

This is the worst experience , i have ever come across in my life.

Whirlpool — 1.5 T Split AC Defective Indoor Unit

I bought 1 1.5 T Whirlpool Split A/C (Aviator model). It was installed yesterday and the indoor unit is not working. The Installation person told that it will take 4 to 5 days to replace the indoor unit.

But till now, i didn't get a any official call from Whirlpool customer care asking for an apology for supplying a defective inddor unit and a tentative date on when the unit will replaced with a new one.

After installation they didn't care and i am left in lurch.

It is really a poor response and a pathetic service from Whirlpool.

Whirlpool — Worst Service ever Product is in Warranty Period

Hello Sir/ Madam,

I, Anju Goel wants to file a complaint against Whirlpool customer support. I bought a 310L Single door fridge on May 19, 2010. I am facing the problem of No cooling from last 15 days. I filed my first complaint on April 29, 2011 but till today no action took place. I am repeatedly calling them thrice a day but every day they used to make promise by next day but this thread is going on. Please look into this matter.

I am available at [protected]. Please help me out.

Whirlpool — REFRIGERATOR FAULT

have registered the complaint as below and company person attended the same but that time i was out of station he replace one 9.n.p.fan mottor of rs. 1360/-bill glad engineering no. 1673 dt.[protected]with service charges bill rs. 280/- same service co. bill no. 1672 which is pending and onther bill of glad engineering which he charged for service dries gas charging of rs. 1500/- which we have paid.
my friegde is steel in warrnty period but company told that warrnty for only compressor so i will not surprises that all multi nationalcompany like whirlpool cheating customer on behalf of customer care service. i know that which srevice charg charges company service center i will repair less than half amount from outside.comapny s.c. charged for motoras 1360/- is avalavel in rs.400/- only and gas charged rs. 600 to 800/- only and comapny s.c is given bill rs.total 3140/- which is after still we are in warrant period
i have paid allready 1500/- and now company service station is demanding rs. 1360+280 servuce chg.bill
now let me know but should have to do
CUSTMOR LOOTED BY MULTINATION COMPANY
from DEVENDER KUMAR GOYAL
2/771/1, MAHATMA GANDHI STREET
GOMATHIPURAM
ANNA NAGAR
MADURAI-625001
MOBILE NO. [protected]
EMAIL-ID- [protected]@gmail.com
----- Original Message -----
From: Bhartisanitation
To: [protected]@whirlpool.com
Sent: Wednesday, May 04, 2011 1:44 PM
Subject: refrigeretor fault in model no. 10194 and serial no. ina[protected]