Whirlpool India Complaints & Reviews

it was quite unfortunate that we had visited girias indiranagar and bought one refrigerator whirlpool on a sunday afternoon. the delivery was supposed to be on the same day. but it didnt happen. when we called today( Monday) they either didnt pick up the call or even if they had picked they would keep the phone aside.... finally after calling for 10 times one person answered saying that it will reach by one hour (i.e 17 hours) but they didnt send it.... the response was horrible they have been only lying to us... no customer care number or email ID of the respective company.

the address
no.526/527/528, amarjyoti housing society, Opposite Dell, Indiranagar, koramangala ring road, bangalore 560071

Ph no:[protected]

Regards
Madhusudhana
[protected]@gmail.com

I have purchased A refrigerator WHIRLPOOL FUSION PREMIER 260 litre capacity from Gehlot electronics, Bikaner. But the feature as described by dealer and mentioned in brochure is not working (6th sense frost control, e-light) and not present (6th sense door open alarm) in the piece supplied. The is also not closed completely. On visit, mechanic said that the module of 6th sense frost control is deected.

Therefore, I request you to kindly instruct the dealer to either change the piece or to refund.

We were purchase Whirpool co. Ac on 27/09/10. But it is found faulty in compressor & condenssor unit. It is yet not worked for a while. before that M/S Kedia Enterprises Amravati Dealer hang the delievery by 8 day, & now he blamed on Co. fault. We are traped in this Kedia & Whirpool problem seance from last 12 days.
We in the need to resolved this problem quickly othere wise return the mone.
Following are the details of AC:-
Company Name: Whirpool Ac 1.5T Chrome-3 White.
Dealer' Name: M/S Kedia Enterprises Amravati.
Name of Purchaser: Chitra Kale.
Bill No: 59149
Material code: [protected]
Sr. No.:INA[protected]
code No: SAR18K30CWO
Thanks!
Awaiting for your quick possetive response with customers benificial.
U S Joshi
[protected]

I have bought one New Whirlpool Washing Machine Model WM Pro. PUM 701 Rate Rs 18,990 DISC.11.111P.C fromFairdeal Electronics 26-A, K-Block, Rajapuri Chowk on 11.09.2010 invoice no R-14926/10-11. Consignee Bajaj Auto Finance Ltd, buyer Sutapa Roy. From day 1 the machine was not performing after installation. On complaint Service request no. SR DL [protected] Dtd 17.09.2010. The service engineer could not satisfactorily solve the problem and without taking satisfaction code left my premises. The following are the problems I am encountering:-
1. The power switch is not getting proper contact basically not working.
2. the functions on all the positions of selector knob is not working. Except delicate washing (that too knob is not getting connected at the proper location as shown on the picture attached to Knob) on other location machine is not getting started.
I have taken up the matter with your dealer M/s Fairdeal but he is not accepting the problem for the reason best known to him. I am feeling totally disgusted for buying the machine from Whirlpool. Spending lot of money for washing cloths daily from outside laundry inspite of the fact that I have bought a washing machine from reputed manufecturer M/s Whirlpool. This is my last attempt to solve the issue on mutually respectable way for both the parties.
I would like to request you to replace my machine which is malfunctioning.

Our Whirlpool Spin 801 superwash was purchased on 23/12/09. The machine broke down on 02/09/10. We informed dealer on same day and service centre ACS Home care, Thiruvalla, Pathanamthitta dist, Kerala on 03/09/10. Service technician came home four days later after repeated calls and complaints. diagnosed problem as burnt capacitor. they did not have a spare and told us it will be available in a few days as it is a new model. After repeated checks, calls, complaints, technician came back and connected wires directly without capacitor and told us we could use the machine, but we have not done so because we are not sure how it will affect the machine. Nearly a month later, the machine is still not repaired. I called their customer care, a mistake. Just an excuse of a customer care.



Anoop Mathew Varghese
Kerala

WHIRLPOOL CHARGING SERVICES MORE THAN THE COST OF THE WASHING MACHINE IN ONE YEAR.

The last complaint which was attended by the wirlpool service centre is as follows -:
Complaint Date -:[protected]
Attended by Service centre -:[protected]
(changed the P.C.B for Rs 3200/- due to moisture problem)
Serviced by Mr.Saroj and one another person both were Senior Engineers as claimed by the service centre.
But from[protected] the machine is not working properly.

Again the complaint was made via SMS for on 21.9.2010,the complaint for which is not attended till date. Again two complaints via SMS was send on[protected] and[protected] but no response.
A SMS from Whirlpool, saying your call has been alloted to Mr.Saroj Kumar phone no-:[protected] was received. After speaking to him there was no result.
Saroj Kumar was first spoken to on[protected] and then[protected]. On both the occasions, he said the machine will be taken to the service centre for through servicing but nothing has been done till date
A list of services taken from service centre starting July 2009 , till date -:
16.9.2010 – Changed PCB , Charged Rs.3200/-
[protected] changed agitator, some parts of detergent dispenser ,added trolley for Rs 2155/- (service request no. 7210)
[protected] changed P.C.B. for Rs3200/- (service request no 5238)
[protected] changed inlet pipe , drain pipe ,service charge etc total charge- Rs955/- (service request no-: NIL)
[protected] changed on/off switch for Rs265/-(service request no-:NIL)
[protected] changed P.C.B .Charged Rs.3480/-(service request no-:H/O-508)
Within a span of one year a total of Rs 13,255/- has been spent on whirlpool due to inferior quality of service given by the service centre. Still the machine is not working.
Is this the kind of service expected out of an International Brand?!!! Ignorance and Failure to detect the correct problem has been the key to this whole issue.

My Whirl Pool double door refrigerator was purchased in Oct 2009. Right from the purchase date it started giving many problems which was haphazardly attended to by the company's mechanics.Latest problem is the milk and vegetables are getting spoiled.I had requested the company to replace the fridge fast as my guarantee is expiring.
I understand now that the company is fooling the public by misleading advertisements in news papers and Electronic media. Last resort is to going to the consumer court.

bought a Whirlpool AC on 05.09.2010 from Richa Electronics, Kanpur (U.P). I bought it for my comfort but its giving me more discomfort and stress. The AC is not working properly and when I called up to your Customer Care they didn't helped up and even they misbehaved with us. Whirlpool Customer Care is totally hope less.

I am writing the sequence of my steps which I took to get resolved my problem:
1) Launched complained through Customer Care via complain no. LK[protected] on 06.09.2010 (the same day I bought it).
2) After calling Customer Care 9 or more times they attended my complain but the problem is not solved.
3) My complained was closed without intimating me and with out a visit of any Whirlpool engineer.
4) No one called me from your so called Esteamed Company Whirlpool.
5) This is not enough, The Service center of Kanpur submit False report which says that customer( that's me) refuses to repair the AC.
6) On approaching to the service center employes Mr. Bunty (Ph no. [protected]) and Mr. Vijendra Pal (Ph no. [protected]) they misbehaved me and threaten me "DO WHAT YOU CAN DO"
7) Contacted to Lucknow Branch office (Ph no. [protected]) but they didn't solved any problem.

I am mailing you in hope that some action should be taken otherwise I will go to Senior Officers of Whirlpool or if needed I can also approach to Consumer Court.

-Regards
ANUPAM MATHUR
[protected]- [protected]
E-325 Panki

Date 25/01/10


To
Managing Director,
M/s Whirpool of India Ltd.
Whirpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana.
Sub: Whirlpool white magic machine-Cannot be repaired!

Dear Sir,
I have been trying to get my whirlpool white magic machine repaired for almost 6 months now! I entered into a service contract paying about Rs 4000 thinking that I will get proper service after paying such a heavy sum. I have repeatedly given complaints but the response has been poor and far between. Whirlpool engineers have visited my house on four or five occasions during this period but so far no one has been able to repair it properly.
The problem with the machine is that it works intermittently. It works for a day or two and then suddenly without warning it refuses to co-operate with all our attempts to make it work. A few hours later it will be in a in a helpful mood and start washing as suddenly and as inexplicably as it had stopped. At times it does not work for days together.
We are staying about 10-15 km from your nearest service agent. The plea given by the service agency is that we are on the outskirts therefore they cannot be given prompt service. I myself travel 30 km to my workplace in Pune every day. Can a service engineer not visit us sooner? Or is it asking for too much. If you think that I am asking for too much I think that you have also charged too much for the service contract.
I will explain to you my latest attempt to get the machine repaired. I first lodged the complaint on 29/12/09 my complaint number was recorded as [protected]. Nobody turned up to repair the machine while we continued to wash with the intermittent washing machine. I next lodged a complaint on 15/16 th of January complaint no pn [protected]. When I asked about my complaint of December I was told that the complaint has been closed because the Engineer visited our house and he found it locked. We are both working and it is likely that we were not at home when he called. But he has not even made an attempt to call us. In this age of communication can the service engineer or your office or call centre not fix up an appointment before visiting. Is it proper to close a complaint because the customer was not at home. I think a complaint should be closed only after ensuring that the service engineer has been successful in repairing the machine to the satisfaction of the customer.
After repeated calls to the call centre , service centre and the Pune whirlpool centre I could coax the service engineer a Mr Ranjeet to visit our residence. He came on a Sunday and to our distress the washing machine was working when he visited. He looked at the machine and said “the machine is working I cannot not do any repair work.” I told him that it works intermittently. Kindly have a look at the wiring as there may be some loose connection. He refused to comply with my request and told me to use a hair drier to heat up the region around the control buttons as it may be a moisture problem. Is a Whirlpool washing machine supposed to work like that or is Whirlpool in the hairdryer business too?
I then pointed out that the machine also has one more problem i.e. the water level sensor does not work properly it either senses the lowest level or works only at the highest level. Very reluctantly he agreed to replace the sensor. After replacing the sensor he was in a tearing hurry to leave. I called him and asked him to wait to confirm that the level sensor was now working properly. He refused to wait even after I offered him tea and walked away rudely. I ran out to call him back but he refused to wait. I decided to test the machine. I had to connect the water pipeline on my own because the service engineer had not bothered to fix it back. A rubber washer had fallen off and the joint was leaking. After some time I noticed the rubber washer lying on the bathroom floor and after I had inserted it properly the joint was not leaking. I started the wash cycle and soon found that the machine was overflowing. I switched it off immediately and called the service engineer again and requested him to come and repair the machine. He said that it was not possible for him to come back now, but would come back the next day. He may have left my residence just 10 minutes before and must have been hardly a few kilometers from my house but still he refused to comply with my request. I got very angry with him--- and you cannot fault me for that.
I called the whirl pool call centre and lodged my strong complaints and advised them not to send the same service engineer to our house again. Nobody turned up to repair the machine for a whole week then. Initially they promised to send the engineer on Wednesday they then postponed it to Friday. When I called on Friday they informed me that the engineer will visit me at 11 am on Saturday. I did not get a call from the service engineer even at 12 am so I called the whirlpool call centre and told them that I have been waiting all morning for a service engineer but he has not even bothered to call. They called up the service centre and informed me that the engineer was in my area and would be visiting me soon. At 1500 hrs I had to leave for an important religious function so I left asking my wife to return from office as early as possible because the service engineer may turn up any time. Can a visit not be scheduled? The service engineer finally came at 1800 hrs. It was the same service engineer who had messed up the machine before, Mr Ranjeet. Customers cannot be choosers especially after the payment is made!
My wife had managed to come back by then but there was no power. My wife convinced him to go ahead with the repair. He repaired the machine and left. Again within 10 minutes or less power was restored and my wife called him. He assured us that the machine would work and that he need not come. Power shut downs all over Maharashtra is scheduled is it not possible to send the service engineer when there is no power shut down.
I advised my wife to test the machine and to our relief we found that the machine was working fine. On 25th Jan Monday morning I got a call from the whirlpool office asking me if the machine was working fine I told that it was working properly. At 2100 hrs on the same day in the middle of a wash cycle I find that the machine is beeping away In protest. It had stopped working suddenly as of old.
I believe these machines do not work if they are not wired properly. Sensors may not behave as expected if the earthing is not proper. This time I was not at home but the last time the engineer opened it for repair I saw a lot of loose wire hanging around in the machine. I believe it is a case of shabby maintenance powered by poor knowledge and lethargy.
I do not feel that whirlpool has the capability to repair a washing machine. The amount of inconvenience and hardships caused by the poor service cannot be expressed in words nor can it be easily compensated by money. In spite of that I request you to only refund the amount I paid for the service contract so that I can buy a new washing machine preferably of some other make. The amount could be sent to me by cheque to the following address.
K J Thomas,
Row House No 48,
Lake Paradise, Opposite CRPF,
Mumbai Pune Highway,
Talegaon Dabhade,
Taluka Maval, Pune 410 507


I request you to kindly look into the matter gracefully and get back to me at the earliest.

Thanking You,

Yours faithfully


K J Thomas

i had bought a whirlpool refregerator from das aundh and had a problem regarding the door...the problem was laging for 46 days and during thid period my refregerator was running 24 hrs without cut offs and my electricity bills too had come 5times more due to this and now my freezer fan motor and compressor now mak unusual sound...i asked for replacement but the service center denied it saying we cant..u plz get it done from das....
the service executives rajesh and prashant behaved very rudely on phone and dint recieve ma calls after seeing my number....the even used abusive language....

i dont know wats the way out....i even contacted the regional head but it dint help...

Hi,

I purchased a whirlpool refrigerator on year back from CROMA store, Hyderabad. same I obtained the extended warranty for two years, after completion of one year i got problem with refrigerator , any how i have warranty from the Whirlpool for one year and its over in last July, so i complained on 08/10/2010 to the Croma extended warrant call center number(The great call center works only frm 9 am to 6 pm) at 9.30 am then after every day i am calling to their call center number, when ever i call they just say that just now the repairer left from from their place to address my problem, in actual situation today is 15/10/2010 no body turned up to my home.

This is the worst kind of service providing by Croma, can any one help what should i do now, can any one please provide superiors mail Id or phone number

Respected Sir
I am M. JOHN DAVID I am bought a refrigerator from Moorthi Radio House atThanjore 23/12/2000 serial No INC[protected]
Last two months the refrigeratar was not working for repair condition . I am complaint for the whirlpool service center[protected] at Thanjavur. After one weak 3/08/2010 Two unknown persons come to my house They says from Whirlpool service center.
They ready to refrigerator for working condition and claimed for Rs 5700.

Then After 15 days refrigerator was not working .Again I complaint for service center .But they are not responsible for my complaint
Yours faithfully ,

M.JOHN DAVID,
4/5 V. P KOVILL STREET ,
THIRUPPONTHURUTHI(P.O)
TANJORE D.T 613103
TAMILNADU
MOBILE NO:[protected]

I bought a refrigerator of Whirlpool company from Viveks Vadapalani Chennai Showroom. They delivered it to my home on the next day. I received it and the Whirlpool gives a gift of two tupperware kind of boxes and two watercanes similar to tupperware type, Those were packed inside the fridge itself.

When opened I saw that there were scratches and damage in the box , when enquired about this with Whirlpool customer care they said I have to talk with the demo people. The demo people came , I enquired they said for free gifts they cant do anything, I have to deal with the dealer (Viveks). When contacted Viveks Vadapalani showroom they are also irresponsible about the gift. They said the gifts we cant replace. You have to talk with Whirlpool...

For a free gift , if no body either the dealer or the brand people if nobody is responsible, then why they give the gift. Its just cheating people.

Also, Whirlpool customer care Chennai is very poor. Almost, two days I was calling many times, it goes with welcome after that no response.

Also, the Viveks branch Manager at Vadapalani is not Customer friendly....

We are a regular customer to Viveks Vadapalani , but still the Manager is not customer friendly...

For any further details from Viveks or Whirlpool , mail me at [protected]@yahoo.com

We purchased a Whirlpool Washing Machine FL 5 kg ABM 551 for Rs 18,000 + Rs 720 for 2 yrs extended warranty from Croma, South extension, N.Delhi on 30/05/2010. The machine never worked & has been defective from the beginning. Five complaints have been lodged, the machine has been repaired twice and remaining 3 complains have not been attended to :
1. Complaint # DL[protected] dtd July
2. Complaint # DL[protected] dtd 10th Aug ‘10
3. Complaint # DL[protected] dtd 16th Aug ‘10
4. Complaint # DL[protected] dtd 8th Sep ’10.
Since the piece was found to be defective, it was sent to the Whirlpool Service Centre. The W/M was returned from the Service Centre but still could not be commissioned and restored to working condition. The W/M is inherently defective and the Whirlpool Customer Care System arbitrarily removes the complaint number each time without ensuring the problem has been rectified. Between 10th Aug 2010 and today, more than one month has elapsed and the W/M has still not been restored to working condition even once. We have sent numerous feedback of dissatisfaction over SMS & phone but to no avail. Upon requesting to escalate the matter to higher level, we are not provided with any contact but repeatedly told that a Supervisor will call us within 2 hours. On all 4 occasions, no Supervisor called!!. Not only has Whirlpool supplied a defective & inferior product, it has a flawed Customer Care Dept. which is lax, fails to act and is ill-equipped to resolve any problem. Who can help?
Bandana Chadha
G – 247 Sarita Vihar
New Delhi

it is very serprised to say that my complaint of washing machine is NOT solved from last 4 month and the complaint has been resoved( accoording your data base) . i called to your customer care department and found that my complaint has been resolved and comment is that the customer is not agree to pay the money. how it can be possible where I never met the concern person for payment. the part is replaced by used part and I had pay of original part. your company is going to cheat me. please resolve my problem other i will have to go with consumer coart for this issue that you are cheating me . Please note that i have launched the 12 complaint for the same issue but your customer care department is providing the best service and when i want to talk to TL then TL don't want to talk with me. this is your customer care detartment.....

I had purchased a 410 ltr 6th sense WHIRLPOOL PROFESSIONAL refrigerator on 9/3/2010--- Model no: 12037 Serial No. --IME[protected]. Ever since it has been giving problems in terms of vegetables getting frozen in the vegetable box ---and to say that of farm fresh -hand picked vegetables getting rotten-simply unheard of and ice getting formed or milk getting spoilt in the first shelf.
Each time that I had complained I was asked to change the setting of the refrigerator and observe. And each time the problem has been the same. I had complained last on 4th september but no technician has attended the complaint as yet and I was asked to contact the Surat head - Mr Nitish Gohil and Ahmedabad -Ratchell .Mr Nitish was too busy that he has not been able to allocate any time or technician for this particular complaint. I have been trying to get in touch with head office on the various numbers provided but to no avail. The call centre where I lodged the last complaint each time says that my complaint is open and they will respond---is the company waiting for the Warranty period to get over???? Whirlpool being such a reputed company manufactures products of such low quality that we have to keep a note of the outside temperature to adjust the temperature setting of the refrigerator as an ongoing process to avoid the problems that I am facing - which is a first time heard of thing. I have been using another 350 ltr refrigerator but never faced such a problem since 12 years.
I want a replacement of the defective refrigerator since - the product has notr been to the standard and your after sales service is more pathetic than the product.


This is very much against all the clams made by the company on its website.reproducing link below:

http://www.whirlpoolindia.com/Products.aspx?SubCatID=10&PID=105


Pictures attached .
As u can see the pictures are of fresh cucumber and mint from our farm. the other pictures are of the freezer section where u can see that ice is being formed and there are water droplets at the same time in the container.
I have never seen such type of coolong.

Dear Sir

With reference of the chain mail finally after having conference call withh Mr. Francis & Mr. Amit they requested to take 20C since they dont have the madel redeemed by me and also hey requested to send a Demand Draft for Rs. 2000 and the DD was sent on the same day and got confirmed with Mr. Francis. Even after the product was not delivered and there is no response with these people.

Mr. Amit

Can you please revert on this issue. You have committed that the delivery will happen on 2nd july.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Friday, July 16, 2010 12:44 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554






I am totally frustrated in view of the fact, not even one person is having a courtesy to reply my mails. Moreover I don’t understand how to precede further to get an end.





----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Thursday, July 15, 2010 2:45 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit,


It is extremely unjust for a customer to wait for more than half a year. This issue has effectively started from 20th December 2009. I don’t really understand what the hurdle is. Kindly let me know the real situation regarding the delivery of the product.



-With Regards
S. Mourouguessin
+[protected]


---- Original Message -----
From: Murugesan
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Wednesday, July 07, 2010 10:09 AM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit

Gentle reminder to inform you that today is 7th July, still the delivery was not done.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: [protected]@whirlpool.com
To: Murugesan
Cc: Amit Chatterjee ; Francis P Vinod ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Tuesday, June 29, 2010 1:41 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Sir,

Delivery will happen on 2nd of July



Amit
[protected]


On Mon, Jun 28, 2010 at 7:57 PM, Murugesan <[protected]@gmail.com> wrote:

Dear Mr. Francis

Please update the present status on the delivery.

With Regards,
S. Mourouguessin.

----- Original Message -----
From: Francis P Vinod
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com ; Murugesan
Sent: Tuesday, June 22, 2010 10:45 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Amit,
The problem is becoming very critical try to clear the order.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
06/22/2010 10:09 AM
To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, "Amit Chatterjee" <[protected]@Whirlpool.com>, "N Hari Krishna" <[protected]@Whirlpool.com>
Subject Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554







Dear Francis

Refer your last reply and kindly let me know about your commitment.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan ; Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com ; N Hari Krishna
Sent: Tuesday, June 08, 2010 12:54 PM
Subject: Re: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
Bombay office have promised me to clear the order today once it is through it will be billed and despached today itself.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
06/07/2010 07:09 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, <[protected]@whirlpool.com>
Subject Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554









CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?


----- Original Message -----
From: Murugesan
To: francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 10:19 AM
Subject: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Francis

Thanks for your reply and also request to close the issue by this week end.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 9:30 AM
Subject: Re: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
We have punched the order waiting for clearance it will be cleared by Tom by this week end we will able to supply.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
05/31/2010 11:13 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554











Dear Mr. Francis

Further to my e-mail there is no response from your end. I would highly appreciate your immediate action and do the needful at the earliest.

Best Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Friday, May 28, 2010 6:36 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 27, 2010 12:23 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Till tuesday evening no updation has come. Status Please?


----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 1:01 PM
Subject: Re: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Murougusan,
By Tom evening you will receive the product.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
05/25/2010 12:50 PM

To "Francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554














Dear Mr. Francis
May I request for the present status of my material delivery please.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Murugesan
To: Murugesan ; Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 12:19 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

Please update the status on the delivery.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 7:20 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Thanks for your kind reply.
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 6:18 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Mourougsan,
The material will be delivered to you in next 3 working days.



Regards
Francis Paul Vinod
Institutional Sales
[protected]

"Murugesan" <[protected]@gmail.com>
05/20/2010 05:37 PM

To <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>
Subject Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554















Dear Sir/Madam

I would introduce myself as the channel partner for ICICI Bank Home Loans in Pondicherry region. ICICI Home finance Company has a reward programme for their channel partner which was collaborated with Red Box Rewards. I redeem one Microwave Whirlpool, 20 Ltr Grill Mech and the voucher was issued from Red Box Rewards and the same was sent to Mr. Francis Paul on 5th December 2009 and got confirmation. Mr. Paul initially replied over phone that the product would be delivered in 10 days time. After ten days while I called for the status he replied the product will be delivered in two days time.

This process started from December 20th, for every two days I will call Mr. Francis and he will give the same answer that the product will be delivered in two days. I would have made more than 100 calls to Mr. Francis. Every time he will assure the he will call me and update the status but and for courtesy even a single time Mr. Francis has not called me. Even for the mails he has not replied and he will assure that he will reply.

It is really agony to a genuine Customer and if Mr. Francis is busy he would have assigned some of his sub ordinate to organize the delivery of the product. Kindlydo the needful to deliver Microwave Whirlpool, 20 Ltr Grill Mech at the earliest.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Cc: [protected]@whirlpool.com
Sent: Friday, March 05, 2010 10:24 AM
Subject: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

This issue is pending for last three months. [ 90 days from 5th December 2009 to 5th March 2010]. And so far I have not received any feedback from you. Even your mobile is switched off for couple of days. Kindly revert on priority basis.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Sent: Wednesday, February 10, 2010 10:50 AM
Subject: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

As per our telephonic conversation, kindly make sure that the product will be delivered by this week end, in view of the fact that the concern is imminent for a long time. The voucher was couriered on 5th December 2009.

With Regards
S. Mourouguessin
+[protected]




--
Thanks & Best Regards,

Amit Chatterjee

"DARE TO DREAM"

Dear Sir,

I've bought a whirlpool machine on installment basis. But no one has turned to my home for demo purpose. Shop name is satyam (lakshmi nagar,porur). April month i bought that washing machine but shop person they were not properly responded. i tried a lot but no one is giving a proper reponse tmw i will send a billno, value and everything. try to hellp me not on this issue

Bought AC Whirlpool 1.5 Ton Window on 8-Apr-10 at Jamshedpur.

AC cooling was zero by 26-Aug .

Response from Service Center are pathetic both at Jamshedpur and Delhi. Only Mail /SMS etc. and call forwarding internally.and no real work done

Till 06.-Sep-2010 repair not done .

Will never advise people to buy Whirlpool Products as they are devoid of Service facilities and only 3rd class service personnel

Rakesh

Dear Team

I am constrained to write you for poor services displayed by Whirl pool service team at Rewari (Haryana).

I have purchased WHIRLPOOL 32 CLASSIC MODEL 310 Lt, Whirlpool make refrigerator last month. Having a good believe in system I didn’t bother to check the machine at shop and paid for delivery at home. I got service Demo team for demo but found confused to deliver required info to user. It was learnt that the ice break mechanism was not working as spring responsible for function was not available. After 50 calls to dealer, I got the spring but it is still not working. The refrigerator is creating massive vaccum causing deplorable performance to user. It needs more strength to open the refrigerator after single use.

After complaining this to service team, response was pathetic, un- acceptable rather resolving issue. Pls depute your technical expert team at site for kind needful. Service Team should be well expert for resolving issue. Pls guide team to come at weekends or evening post 6 pm so as to get ready for the non sense of behavior and attitude of service team. Team should give call for availability of concern before come home.

Dealer at Rewari : Bharat Refrigeration at Railway Road.