Whirlpool India Complaints & Reviews

i had bought a whirlpool refregerator from das aundh and had a problem regarding the door...the problem was laging for 46 days and during thid period my refregerator was running 24 hrs without cut offs and my electricity bills too had come 5times more due to this and now my freezer fan motor and compressor now mak unusual sound...i asked for replacement but the service center denied it saying we cant..u plz get it done from das....
the service executives rajesh and prashant behaved very rudely on phone and dint recieve ma calls after seeing my number....the even used abusive language....

i dont know wats the way out....i even contacted the regional head but it dint help...

Hi,

I purchased a whirlpool refrigerator on year back from CROMA store, Hyderabad. same I obtained the extended warranty for two years, after completion of one year i got problem with refrigerator , any how i have warranty from the Whirlpool for one year and its over in last July, so i complained on 08/10/2010 to the Croma extended warrant call center number(The great call center works only frm 9 am to 6 pm) at 9.30 am then after every day i am calling to their call center number, when ever i call they just say that just now the repairer left from from their place to address my problem, in actual situation today is 15/10/2010 no body turned up to my home.

This is the worst kind of service providing by Croma, can any one help what should i do now, can any one please provide superiors mail Id or phone number

Respected Sir
I am M. JOHN DAVID I am bought a refrigerator from Moorthi Radio House atThanjore 23/12/2000 serial No INC[protected]
Last two months the refrigeratar was not working for repair condition . I am complaint for the whirlpool service center[protected] at Thanjavur. After one weak 3/08/2010 Two unknown persons come to my house They says from Whirlpool service center.
They ready to refrigerator for working condition and claimed for Rs 5700.

Then After 15 days refrigerator was not working .Again I complaint for service center .But they are not responsible for my complaint
Yours faithfully ,

M.JOHN DAVID,
4/5 V. P KOVILL STREET ,
THIRUPPONTHURUTHI(P.O)
TANJORE D.T 613103
TAMILNADU
MOBILE NO:[protected]

I bought a refrigerator of Whirlpool company from Viveks Vadapalani Chennai Showroom. They delivered it to my home on the next day. I received it and the Whirlpool gives a gift of two tupperware kind of boxes and two watercanes similar to tupperware type, Those were packed inside the fridge itself.

When opened I saw that there were scratches and damage in the box , when enquired about this with Whirlpool customer care they said I have to talk with the demo people. The demo people came , I enquired they said for free gifts they cant do anything, I have to deal with the dealer (Viveks). When contacted Viveks Vadapalani showroom they are also irresponsible about the gift. They said the gifts we cant replace. You have to talk with Whirlpool...

For a free gift , if no body either the dealer or the brand people if nobody is responsible, then why they give the gift. Its just cheating people.

Also, Whirlpool customer care Chennai is very poor. Almost, two days I was calling many times, it goes with welcome after that no response.

Also, the Viveks branch Manager at Vadapalani is not Customer friendly....

We are a regular customer to Viveks Vadapalani , but still the Manager is not customer friendly...

For any further details from Viveks or Whirlpool , mail me at [protected]@yahoo.com

We purchased a Whirlpool Washing Machine FL 5 kg ABM 551 for Rs 18,000 + Rs 720 for 2 yrs extended warranty from Croma, South extension, N.Delhi on 30/05/2010. The machine never worked & has been defective from the beginning. Five complaints have been lodged, the machine has been repaired twice and remaining 3 complains have not been attended to :
1. Complaint # DL[protected] dtd July
2. Complaint # DL[protected] dtd 10th Aug ‘10
3. Complaint # DL[protected] dtd 16th Aug ‘10
4. Complaint # DL[protected] dtd 8th Sep ’10.
Since the piece was found to be defective, it was sent to the Whirlpool Service Centre. The W/M was returned from the Service Centre but still could not be commissioned and restored to working condition. The W/M is inherently defective and the Whirlpool Customer Care System arbitrarily removes the complaint number each time without ensuring the problem has been rectified. Between 10th Aug 2010 and today, more than one month has elapsed and the W/M has still not been restored to working condition even once. We have sent numerous feedback of dissatisfaction over SMS & phone but to no avail. Upon requesting to escalate the matter to higher level, we are not provided with any contact but repeatedly told that a Supervisor will call us within 2 hours. On all 4 occasions, no Supervisor called!!. Not only has Whirlpool supplied a defective & inferior product, it has a flawed Customer Care Dept. which is lax, fails to act and is ill-equipped to resolve any problem. Who can help?
Bandana Chadha
G – 247 Sarita Vihar
New Delhi

it is very serprised to say that my complaint of washing machine is NOT solved from last 4 month and the complaint has been resoved( accoording your data base) . i called to your customer care department and found that my complaint has been resolved and comment is that the customer is not agree to pay the money. how it can be possible where I never met the concern person for payment. the part is replaced by used part and I had pay of original part. your company is going to cheat me. please resolve my problem other i will have to go with consumer coart for this issue that you are cheating me . Please note that i have launched the 12 complaint for the same issue but your customer care department is providing the best service and when i want to talk to TL then TL don't want to talk with me. this is your customer care detartment.....

I had purchased a 410 ltr 6th sense WHIRLPOOL PROFESSIONAL refrigerator on 9/3/2010--- Model no: 12037 Serial No. --IME[protected]. Ever since it has been giving problems in terms of vegetables getting frozen in the vegetable box ---and to say that of farm fresh -hand picked vegetables getting rotten-simply unheard of and ice getting formed or milk getting spoilt in the first shelf.
Each time that I had complained I was asked to change the setting of the refrigerator and observe. And each time the problem has been the same. I had complained last on 4th september but no technician has attended the complaint as yet and I was asked to contact the Surat head - Mr Nitish Gohil and Ahmedabad -Ratchell .Mr Nitish was too busy that he has not been able to allocate any time or technician for this particular complaint. I have been trying to get in touch with head office on the various numbers provided but to no avail. The call centre where I lodged the last complaint each time says that my complaint is open and they will respond---is the company waiting for the Warranty period to get over???? Whirlpool being such a reputed company manufactures products of such low quality that we have to keep a note of the outside temperature to adjust the temperature setting of the refrigerator as an ongoing process to avoid the problems that I am facing - which is a first time heard of thing. I have been using another 350 ltr refrigerator but never faced such a problem since 12 years.
I want a replacement of the defective refrigerator since - the product has notr been to the standard and your after sales service is more pathetic than the product.


This is very much against all the clams made by the company on its website.reproducing link below:

http://www.whirlpoolindia.com/Products.aspx?SubCatID=10&PID=105


Pictures attached .
As u can see the pictures are of fresh cucumber and mint from our farm. the other pictures are of the freezer section where u can see that ice is being formed and there are water droplets at the same time in the container.
I have never seen such type of coolong.

Dear Sir

With reference of the chain mail finally after having conference call withh Mr. Francis & Mr. Amit they requested to take 20C since they dont have the madel redeemed by me and also hey requested to send a Demand Draft for Rs. 2000 and the DD was sent on the same day and got confirmed with Mr. Francis. Even after the product was not delivered and there is no response with these people.

Mr. Amit

Can you please revert on this issue. You have committed that the delivery will happen on 2nd july.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Friday, July 16, 2010 12:44 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554






I am totally frustrated in view of the fact, not even one person is having a courtesy to reply my mails. Moreover I don’t understand how to precede further to get an end.





----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Thursday, July 15, 2010 2:45 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit,


It is extremely unjust for a customer to wait for more than half a year. This issue has effectively started from 20th December 2009. I don’t really understand what the hurdle is. Kindly let me know the real situation regarding the delivery of the product.



-With Regards
S. Mourouguessin
+[protected]


---- Original Message -----
From: Murugesan
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Wednesday, July 07, 2010 10:09 AM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit

Gentle reminder to inform you that today is 7th July, still the delivery was not done.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: [protected]@whirlpool.com
To: Murugesan
Cc: Amit Chatterjee ; Francis P Vinod ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Tuesday, June 29, 2010 1:41 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Sir,

Delivery will happen on 2nd of July



Amit
[protected]


On Mon, Jun 28, 2010 at 7:57 PM, Murugesan <[protected]@gmail.com> wrote:

Dear Mr. Francis

Please update the present status on the delivery.

With Regards,
S. Mourouguessin.

----- Original Message -----
From: Francis P Vinod
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com ; Murugesan
Sent: Tuesday, June 22, 2010 10:45 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Amit,
The problem is becoming very critical try to clear the order.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
06/22/2010 10:09 AM
To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, "Amit Chatterjee" <[protected]@Whirlpool.com>, "N Hari Krishna" <[protected]@Whirlpool.com>
Subject Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554







Dear Francis

Refer your last reply and kindly let me know about your commitment.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan ; Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com ; N Hari Krishna
Sent: Tuesday, June 08, 2010 12:54 PM
Subject: Re: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
Bombay office have promised me to clear the order today once it is through it will be billed and despached today itself.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
06/07/2010 07:09 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, <[protected]@whirlpool.com>
Subject Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554









CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?


----- Original Message -----
From: Murugesan
To: francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 10:19 AM
Subject: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Francis

Thanks for your reply and also request to close the issue by this week end.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 9:30 AM
Subject: Re: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
We have punched the order waiting for clearance it will be cleared by Tom by this week end we will able to supply.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
05/31/2010 11:13 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554











Dear Mr. Francis

Further to my e-mail there is no response from your end. I would highly appreciate your immediate action and do the needful at the earliest.

Best Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Friday, May 28, 2010 6:36 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 27, 2010 12:23 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Till tuesday evening no updation has come. Status Please?


----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 1:01 PM
Subject: Re: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Murougusan,
By Tom evening you will receive the product.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
05/25/2010 12:50 PM

To "Francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554














Dear Mr. Francis
May I request for the present status of my material delivery please.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Murugesan
To: Murugesan ; Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 12:19 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

Please update the status on the delivery.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 7:20 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Thanks for your kind reply.
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 6:18 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Mourougsan,
The material will be delivered to you in next 3 working days.



Regards
Francis Paul Vinod
Institutional Sales
[protected]

"Murugesan" <[protected]@gmail.com>
05/20/2010 05:37 PM

To <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>
Subject Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554















Dear Sir/Madam

I would introduce myself as the channel partner for ICICI Bank Home Loans in Pondicherry region. ICICI Home finance Company has a reward programme for their channel partner which was collaborated with Red Box Rewards. I redeem one Microwave Whirlpool, 20 Ltr Grill Mech and the voucher was issued from Red Box Rewards and the same was sent to Mr. Francis Paul on 5th December 2009 and got confirmation. Mr. Paul initially replied over phone that the product would be delivered in 10 days time. After ten days while I called for the status he replied the product will be delivered in two days time.

This process started from December 20th, for every two days I will call Mr. Francis and he will give the same answer that the product will be delivered in two days. I would have made more than 100 calls to Mr. Francis. Every time he will assure the he will call me and update the status but and for courtesy even a single time Mr. Francis has not called me. Even for the mails he has not replied and he will assure that he will reply.

It is really agony to a genuine Customer and if Mr. Francis is busy he would have assigned some of his sub ordinate to organize the delivery of the product. Kindlydo the needful to deliver Microwave Whirlpool, 20 Ltr Grill Mech at the earliest.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Cc: [protected]@whirlpool.com
Sent: Friday, March 05, 2010 10:24 AM
Subject: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

This issue is pending for last three months. [ 90 days from 5th December 2009 to 5th March 2010]. And so far I have not received any feedback from you. Even your mobile is switched off for couple of days. Kindly revert on priority basis.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Sent: Wednesday, February 10, 2010 10:50 AM
Subject: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

As per our telephonic conversation, kindly make sure that the product will be delivered by this week end, in view of the fact that the concern is imminent for a long time. The voucher was couriered on 5th December 2009.

With Regards
S. Mourouguessin
+[protected]




--
Thanks & Best Regards,

Amit Chatterjee

"DARE TO DREAM"

Dear Sir,

I've bought a whirlpool machine on installment basis. But no one has turned to my home for demo purpose. Shop name is satyam (lakshmi nagar,porur). April month i bought that washing machine but shop person they were not properly responded. i tried a lot but no one is giving a proper reponse tmw i will send a billno, value and everything. try to hellp me not on this issue

Bought AC Whirlpool 1.5 Ton Window on 8-Apr-10 at Jamshedpur.

AC cooling was zero by 26-Aug .

Response from Service Center are pathetic both at Jamshedpur and Delhi. Only Mail /SMS etc. and call forwarding internally.and no real work done

Till 06.-Sep-2010 repair not done .

Will never advise people to buy Whirlpool Products as they are devoid of Service facilities and only 3rd class service personnel

Rakesh

Dear Team

I am constrained to write you for poor services displayed by Whirl pool service team at Rewari (Haryana).

I have purchased WHIRLPOOL 32 CLASSIC MODEL 310 Lt, Whirlpool make refrigerator last month. Having a good believe in system I didn’t bother to check the machine at shop and paid for delivery at home. I got service Demo team for demo but found confused to deliver required info to user. It was learnt that the ice break mechanism was not working as spring responsible for function was not available. After 50 calls to dealer, I got the spring but it is still not working. The refrigerator is creating massive vaccum causing deplorable performance to user. It needs more strength to open the refrigerator after single use.

After complaining this to service team, response was pathetic, un- acceptable rather resolving issue. Pls depute your technical expert team at site for kind needful. Service Team should be well expert for resolving issue. Pls guide team to come at weekends or evening post 6 pm so as to get ready for the non sense of behavior and attitude of service team. Team should give call for availability of concern before come home.

Dealer at Rewari : Bharat Refrigeration at Railway Road.

Would you believe this. Whirlpool double door frost free refrigerator causes water to drip from the freezer unit to the chiller unit below. The answer given is that it happens during rains and when I asked them why does it happen only after the expiry of the warranty period, the answer is once again very surprising and interesting . Sir you do not have a voltage stabilizer why don't you buy from us. Before this statement is made to you nonchalantly one is asked to switch of the fridge and keep the doors open for 48 hours ,meaning thereby that I have to trouble my neighbor to keep my milk, cheese and other items which require refrigeration.. What a waste of time. Is this what one is expected to do after shelling a packet to buy a fridge from the so called market leader. The lining is peeling off, the quality of the trays and other shelves is so poor,.that I cant believe that when it was marketed i heard the sales boy jokingly telling me that even i sit inside and it would not crack However cracks have already appeared inside and my fridge after four months of purchase and my fridge is not even 2 years old. It makes such big vibrating noise one feels that somebody is snoring in the drawing room.I remember the good old days where one used to cherish Alwyn, godrej and voltass refrigerators . i grew with them and unless they were dumped they used to function without any problem. I think all o[censored]s are being taken for a ride by these multinational companies. During the warranty period if any complaint is made no body comes even to inspect. The moment the warranty is over they are quick and remind you of the visiting charges also. I must warn my fellow country men buy whirlpool at your risk other wise you will end up in a cesspool of misery.

Nagesh
248 supreme Enclave
Mayur Vihar Phase -1
Delhi 110091

22750412.

I own a Whirlpool refrigerator 310 lts for last 15 yeras. Till now we never had a single issue with the product.

Recently, the refrigerator had some cooling problem and we thought of getting it checked. For this we got in touch with the customer care deptt of Whirlpool. I called the customer care deptt [protected] (Number allocated to North Region as per their Website). When I called this number they insisted that I need to call the Local number allocated for Gurgaon which is[protected].

After calling this number, they gave a complaint number HR[protected], with a commitment that I will get a call from service engineer within 2 hours and the product will be repaired on the same day. (That same day never came) No such call was received and I had to call customer care deptt a number of times requesting a service engineer. Till now I haven't received a call from the service engineer.

Finally, I gave up and got the refrigerator repaired from a local shop.

Considering the fact that I owned this refrigerator for 15 years and I didn't give any issues is beyond excellent. However, the service to back up this kind of product is both pathetic and appalling.

These are must:-

• When you call the whirlpool customer service for any complaint, you must a good patience as they will do everything in their power to drive you nuts.

• Getting angry at customer service is of no use, as they will disconnect your call and may even delay the service.

• Even if they commit that a call from engineer will be given in two hours, that call will never come.

• They are offering good product, but worse customer service.

Tax Invoice no-[protected]

I had just purchased a new split AC of whirlpool.After installation of the split AC it was found that there were several scratches and cracks on the display screen of the Indoor unit.I told the above to the engineer/technician even,but he told me such that such scratches and cracks might come during installation.But I disagree with him as I am buying a new AC and not a second hand.They are not ready to relace the indoor unit of split AC.
So I want you to take some urgent action at the soonest.

Mob-[protected]

I purchased a fully automatic machine model no.Professional sports from Reliance digital at Shipra mall on 08 Augest 2010 from the very first day machine showing F2 error on the digital screen. I compalined on whirlpool cutomer care and giving in writing an e mail on helpdesk. My complain registration no. is GB [protected]. Service engineer Mr. Shyam mobile no. [protected] visite my home and told that machine has serious manufacturing defect and it will be replace. But till today it is not replaced. I contact serval time in cutomer care [protected] and area Manager no[protected] and Mr. Ankit at [protected]. Now I am not satisfy the after sale service of whirlpool India and want my money back. For that today I contact to Reliance digital at[protected] to replace the machine with another brand.

Hello,
I have purchased a UPS from Whirlpool Model No - 650, from the purchased date I am facing a problem this ups is not working properly. I register a complaint in call center the call center guy told me that the engineer will come within 24hrs after 2 days I call a Mira Road Service center they said the engineer will come today but he come after 8 days then he replace the power button only after 2 days the UPS stop working and again I register a complaint (Complaint No : - MB[protected]) again I received the same feedback from the call center that the engineer will come within 24 hrs but this is a 3rd day no one has come to check the UPS this is very bad experience o[censored]sing Whirlpool UPS and Whirlpool Services.
All of you I suggest you that not to buy any UPS from Whirlpool as the services is too poor and the product is also not working. This is just a wastage of money.
I just want to replace my product from the Whirlpool Please help me.

I did not think that a brand like Whirlpool would have such a poor service in the capital. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

I purchasd the Refrigrator of Whirpool Proton model from your outlet in July 2010. The first week itself the machine had to be repaired and some parts replaces. Now the vegetable compartment is not working fine, vegetables are getting spoilt within a day/two. This has already been informed and there is no response of getting this machine replace. please note we have paid Rs. 27000/- for this fridge and we expect you to get this replaced at the earliest. We have already informed the service centre and there is no response.

Request to replace the product with any other brand available in your outlet. Any difference amount can be paid.

My Whirlpool Refrigerator (6th sense technology- Single door) is not in working condition since two months. Several complaints have been lodged to our Service Centre in Ranchi as well as to Patna. They are of the excuse that spare parts are not available with them.

My Complaint No.PT[protected].

R. Minz
D-11,
Shyamali Colony,
Ranchi-2.

Subject -: About Exploitation , negligence & not attending of complaints by customercare haridwar .
Model - Whirlpool professional , Deluxe ,340 litres , FF 35B/2009

Sir ,
I Purchased the Refrigerator Model no - FF 35B/2009 , groos volume - 340 litres on 14 / 10 / 09 as per Invoice no - 30881 & Receipt no - 52388 Dated 14th oct 2009 from TRISHUL AGENCIES , JWALAPUR , HARIDWAR . The Refrigerator was dispatched by DEALER TRISHUL AGENCIES to our home . After opening the Refrigerator , It was noticed that that the upper Rack on which Bottles are placed was found Broken & front type cover exactly below the freezer was found broken . The Dents were found on Front Door which was also noticed by service engineer . Immediately the complaint was given to Dealer TRISHUL AGENCIES 4 - 5 times between November - December 2009 . No response came after the complaints on the telephone & directly visiting the Dealers shop. No Service Engineer arrived to attend the complaint . We repeatedly telephoned to TRISHUL AGENCIES regarding this complaint , but no response came .They are not showing us the registers on which they registers the complaints . The Service Engineer name ANKIT visited on date 17.06.10 , He registered the complaint of Door Defect & broken rack . But after that no response came till the month of july 2010 .After we had telephonic conversation with the customercare , they registered the complaint on date 21.07.10 and give us the coplaint no DNO [protected] , on which basis , The Person ANKIT from the service center visited on 23.07.10 but after that no response came . Again we started with telephonic conversation with service center Incharge HARISH who denied to attend the complaint . He told us to give the record of complaint of Month of DEC which was registered by TRISHUL AGENCIES then only we will attend the complaint . The TRISHUL AGENCIES PERSON says that our registers are missing . We have been exploited by service center HARIDWAR incharge. Their Intention regarding attending of complaint is not good . From the beginning they are misguiding us .
They are destroying the image of the company . Please attend & solve our complaint . We are suffering from since long period of time .
If our complaints were not attended then we will go to CONSUMER FORUM for doing the case & matter will also published in the news paper .

Our ADDRESS

BIRLA FARM NEAR SADA SHIV MANDIR VILLAGE HARIPUR KALA PO RAIWALA DISTT DEHRADUN PIN 249205

PHONE NO - [protected]
[protected]

From
Aruna kumari chandna

I bought a whirlpool fridge from QRS Trivandrum (Karamana Branch TIN [protected]) on 14/08/2010. Once the product reached my home
there is a big crack on inner side of the door and immediately reported this to branch very next day morning in person. They send a service guy for confirming this after a day. He recommend for the replacement of product. QRS agreed it and send the ball to service center for the new product.From that day on wards whenever we contacted the QRS branch, they are telling there is no vehicle available for send the new product and they are repeating the same whenever we we contacted them.

We bought this fridge by paying Re 1000 for additional 2 year garantee from QRS.
Its is really pathetic service from QRS karama branch, they never bother about the customer once product sent from their shop. And more over there is no use in paying more for the garantee which QRS is promising.

Invoice no 9-308766 Dated 14/08/2010