Whirlpool India Complaints & Reviews

I bought a fridge which seemed to have a manufacturing defect. I have contacted service centre and got the fridge repaired. Even after two services and repair, my fridge is not working (cooling) since last one week. No matter how much they repair it, the fridge does not work as it should. I have complained two times on toll free no. but there is no response and no any technician has visit my home till date.

Worst!! Too much worst service#product
Number of many reminders, my issues is jot resolved.

Kindly note the below points--
1. I bought a refrigerator from your worst company then i face issues water leakaging and not freeing.
2.Numbers of many escalation, u have changed your faulty product with your faulty product.
3. I called your engineer your installmention of second faulty Refrigerator, he said your refrigerator is working well however i told that still i m facing same issue --no freezing
4. I thought it may issue due to hot weather but its december time issue is same..

No cooling#No freezing issues

5.for my awareness i called and condcut survey to get the information about timeline to get freezed ice then i came to know that it maximum 3 hours.

6.i called to Mr. Sudhir headoffice of gurgoan to inform my issue then he said impolitely have u raised company?

I think this should not have happened. If customer esacalted case to higher level he should not aware about hierarchy.

7. After too much frustration and being i called to customer care but jobody received my calls i think..it is in blacklist. I stayed on hold 30 min in between my hetice schedule8. l(screenshot attached)

8. At last i lodge complaints through whatsapp as all the employees are closed their ears to hear my voice..

Its my very very very agreesive and frustrated reminder.. Kindly arrange your technician i totally frustrated

Note my point--i will not repair it as i m facing same issue since installation.

Case History:
I was purchase a Freeze from your esteem brand Model Potron 260ltrs in January 2022 under 1 year warranty and 10years warranty for compressor.
The product was nice and work efficiently until 8th December’22.Then problem shown on the refrigerator with ‘NO COOLING’ complain. I have created a Ticket for service ‘THA[protected]’.

Accordingly Service has been allocate to M/s S.R Homes –Whirlpool at Nerul East. Mumbai Marastra.

On 10th evening service person come to my home for gas filling. But they have found a leakage on deep freezing section on aluminium coupler lining and said this is not repairable and need to be changed.
But sometime after again the person told me that he will cut the portion of leakage and fixed copper pipe by cutting aluminium pipe. Being an engineer I am doubtful on the process they are going to do. As my freeze is under warranty I have ask him not to do any 'Jugar' work to complete service requests. That will do further damage the thing. Accordingly they have return back.

Although I have written mail to there customer service portal but those mails also un responded till date ( refer attached mails)

In such circumstances, till date no one from there end has communicate to me . Only I am personally contact them several time and ask them for update. But they are harassing me by saying it is under approval and can take 2weeks.

I am requesting your intervention immediately as I am suffering very poorly. My freeze materials are rotating and my medicine are kept at my neighbour freeze. Being an essential items how could be the process so lengthy.

Sir/Madam,
I bought a 24000/- refrigerator but within 2 month it stops working and the family is forced to request the neighbours to keep the food items that need to be refrigerated in their refrigerator for 20+ days. And the neighbours now have offered their old refrigerator to us till the new one gets fixed (don't know whether they did it out of empathy or frustration).

The story goes like this.
I bought a new whirlpool 240 L Frost Free Multi-Door
Refrigerator (FP 263D PROTTON ROY,
German Steel) | B07NBZ43PH through amazon on 24/09/2022. My new refrigerator has not been working for 20+ days. The refrigerator stopped cooling and a service request was raised through whatsapp on 22 -Nov - 2022 with number MAD[protected], subsequently a technician visited on same day and informed that compressor is not working properly and hence the cooling is not happening. He said the compressor needs to be replaced and he will raise a request. I made further calls on the status (call logs are attached ) . He was assuring me that the compressor replacement request is raised and will be received in a few days. On 02/12/2022 i got his manager's number who never picked up the calls. Again finally on 09/12/2022 I called back the service technician who told me that he had no idea about the status of the replacement and asked me to raise a request.
So on 09/12/2022 I raised a service request again with ID MAD[protected] through the tollfree [protected] and explained the whole situation to one lady service executive who finally told me that the technician will visit within 2 hours. I received a call at around 4.30 pm from whirlpool office and they promised to send a technician right away, but so far no one has visited till now.

The fridge delivered to me on Nov 25 is defective. THIS IS A BRAND NEW FRIDGE. I purchased directly from WHIRLPOOL ONLINE,

The freezer section which is supposed to be frost free makes ice and icicles. The fridge does not cool in the normal section.

I have been trying to connect with customer service since delivery. The whatsapp number does not work. The automated system has not created a ticket till date. The online chat representative states, I write an email. Email representative calls and states it will be done but it is not yet resolved. This has been a very painful experience.

The technician left my home today around 4:30 pm. He indicated that there are gaps in the door hence the ice formation.

Please replace the fridge.

We bought top loading whirlpool fully automatic washing machine in jun 2016. Last week the tub got struck and not rotates.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 475/-. I accepted it and their person came to our home and checked the machine and confirmed was due to the bearing problem. And also said barring must be replaced. and said the cost is around Rs 6000/- that also comes with only 2 months warranty. On hearing this i was shocked and was not happy with whirlpool products.

Ref. Whirlpool Washing machine Complaint dated[protected]

Dear Sir/Madam,

I have Purchase Whirlpool Washing Machine Model no. 31106, 6.5kg Dry
Stainwash Deep Clean 65 fully automatic top load purchase on 2016.

It has work smoothly but 26th of November suddenly breakdown and
on the same day received a call from Mr. Kashyap (from your service
provider, Sec-52, Gurugram), after...

We have bought a 3 door refrigerator on October 1st 2022. But it has stopped cooling since the last couple of weeks. When the machine shuts to defrost, it doesn't start for almost 12 hours.
We have been lodging a complaint since 22nd November but to no avail. Once technician came over to check and certified the same was working fine.
In spite of raising almost 4-5 complaint on whats' app and with the customer care, there are just false promises given to us confirming the visit of a senior technician. but nothing has moved so far nor has anybody contacted us to resolve the matter.
All our food items in the fridge have got spoilt. Whirlpool is just not bothered now that the refrigerator is sold. its's none of their concern any more. A very pathetic situation. Have never faced such an issue with any other brand. It's a huge mistake having gone for whirlpool.

Hi sir/maam,

I am very upset and frustrated . The Whirlpool India company is playing with me from past 1 year without fixing my issue.

I had complaint two three times regarding my washing machine issue. I have a top 360 degree bloom wash pro fully automatic washing machine . I had a 3 years warranty of my machine and now warranty period is over but not due to me, but due to the technicians wrong diagnosis and...

Mentally haressment by converted my new washing machine in old machine

I lost my bill somewhere.can you please send me a copy of the bill? And the warranty book is also missing. What i need to do when my product is repaired

I called Whirlpool's toll free number in July for getting my Washing Machine repaired. I was told to get the compressor replaced. The serviceman got the compressor replaced the very next day and I was charged ₹7000 for it. One Year of warranty was also promised.
Since the first week of November I've been facing the same problem. The first time I called the toll free number they acknowledged the claim but for a week noone came to check the problem. Now on calling the toll free number the claim is been denied saying that the service partner is no more working with Whirlpool.

I was purchased Whirlpool automatic washing machine 700L 6.5Kg, Model No- 31272 on 25.02.2021. Demo was done on 12.03.2021 by authorised service provide M/s. A.K.Refrigerator & Elc. Works. The machine was working at satisfactorily. But since 4-5 months we are facing problem. The motor is not running during drying. Then, we complain over phone and service provider visited our house on 30.09.2022. After inspection they said that there is TSP problem and the machine to be sent to their office for repairing which is 80Km far away from our house. It is difficult to send the machine such a long distance for repairing.
All documents are uploaded.
Please arrange to resolve immediately.

Product Name: Whirlpool Double Door Refrigerator

Product Number: Whirlpool REF IF INV CNV 305 STEEL ONYX 3S N (292)

Serial Number: DRH[protected]

Date of Purchase: 02.01.2022

Warranty Details: 2 Yr VS+EW FOR REFRIGERATOR

Purchase Location: Vijay Sales, M2K Rohini, New Delhi

Major issue: Non-Cooling, Continuous Water leakage at the bottom, and wetting shelves and inside the body.

There have been multiple case threads open for the existing issue. The initial complaint was raised at the purchase location on 03rd January 2022 followed by 03rd October, 22, 13 October, 22, and 24 October 2022. Besides this, a number of complaints have been lodged with Vijay Sales.

Since the purchasing date, the product has been causing major issues, especially after the engineer's visit. Multiple complaints and ongoing conversations with the engineer have been ongoing requesting a follow-up visit to fix the defect created on the engineer’s end.

Since that date, multiple email threads have been shared with Service Operation Support teams and they refuse to provide any case number or complaint record.

The team is reluctant to respond to email threads that need action and call requesting that they cannot share everything on emails.

Would like to get the necessary engagement for the replacement of the machine and compensation for the troubles the company has put through amidst the calls.

I have purchased washing machine through Flipkart on 14/Nov/2022. And the installation by whirlpool has arrived on 16/Nov/2022. The problem here is along with the installation the service guys are forcing us to purchase some extra products like in my case with Whilrpool washing machine, the service guy advice me to take Scalegon product for cleaning the washing machine. I said a big No for that. Still he convinced me and made me to buy. But again he asked me to take calstrait water energizer which he told we should use it for washing machine for changing the water to soft otherwise I cannot claim the warranty. He told the price was 2000 rs. When I saw the price of the product in amazon is around 900 rs only and same with the Scalegon Product, it was very low on Amazon. I have made a google payment for him and I didn’t get bill for that. Now I am concerned whether it is a original product or not and Is it true that Whirlpool will not accept my warranty claim if I don't use the Calstrait provided by the Installation guy by paying 2000 Rs?
I purchased both of the products for 3300 Rs.

I forgot my bill somewhere plz can you mail me the bill as my washing is not working mail id [protected]@gmail.com

Hi I purchased a convertible referigerator
On 9 June 2021
Now the cooling is not as expected so I called the customer care and the technician who came for the service denied the service as the stickers pasted on my referigerator were removed by my child and he also stated the 10 year warranty on the compressor will be invalid as the stickers are removed
It means any one can remove the stickers and change that with a hot gun when it’s in the dealers shop what will be authencity in the product
Plus the warranty are provided on the bills not on the stickers pasted on the referigerator
How can they deny me the warranty and the service
Pls help me
My Mob no [protected]
Name Rituraj
Below are the bills attached

I have purchased whirlpool fridge from croma last july 2021. Within its warranty period i had leaking issues so i raised a complaint and service person from whirlpool inspected and changed the board and assured issue wont be repeated as board is changed . But after 2 months again water leakage is happening and unable to use the fridge, now warranty is also over. I have got onsitego extended warranty for my whirlpool fridge from croma. I have raised a complaint on 7th Nov from croma. They asked to contact the brand and brand is saying extended warranty cant be covered. Its been 3 days, they are not giving any solution. How the water leakage can happen enough the board is changed. Is whirlpool trying to give faulty product. quality of the product is also not like the older models.i need to have replacement for the model

Hi,

I ordered one single door fridge from Whirlpool India site. It is showing it will be delivered by 7th November 2022. Today is 9th November but I didn't receive my product.

I tried to contact Whirlpool India so many times they are also not sure where is my product.

Please help me on this.

Order Number: #[protected]
Tracking Id: [protected]

Please provide the copy of my refrigerator bill as it was lost while shifting my house now i need the bill to claim warranty for the compressor it will be very helpful if you send the copy of bill to my mail id

Email: [protected]@gmail.com

S.No: INC[protected]

MODEL: 70071