Woodland Complaints & Reviews

I bought woodland shoes from store in Sector 14, gurgaon, haryana -122001. After two days the sole started coming off. Due to which i had to buy another pair of shoes and get the shoes repaired from woodland in 15 days. After this repair within 10 days another pasting problem was seen and sole and design of shoes started coming off . I asked for a complete replacement or refund including the compensation for the time i have to buy another pair of shoes and wait for another 15 days for the repair.
All receipts and bills have been shared with the company through mail but no revert . It's been a month since the complaint has been mailed to customer care team of woodland.
Bill No. 202206D031C07922

I have ordered shoe (Woodland Khaki outdoor shoes) under order no: OR-3011357 from https://www.woodlandworldwide.com/ on 7 April 2023.
Even payment is done by prepaid.
Order was cancelled due to out of stock from woodland side, I wonder how it could be possible.

I have received a massage on 20 April 2023 that is (Hi Sartaj your SO-3311537 has been cancelled due to non-availability of stock/no courier services at your location. If your order is prepaid, your money will be credited to original payment mode within 15 working days - Woodland Team.)

I have ordered a pair of shoes for gift on 31st march, 2023 and waited over more than 2 weeks for delivery of product. I was continuously mailing for the order status, but satisfactory response was recorded.

I have to cancel my order because neither the product was delivered nor did I received any proper response or exact delivery date. Now, I am again writing and writing for refund. Sort this out as soon as possible....

I am arun pk.

I ordered a woodland khaki casual sandal size 42 qty 1 on 2nd apr 23 but still didn't received they product.

I have already writtend a mail to woodland customer support on 12th 15th and 17th apr 23 still no response from woodland support team. Help line number are always busy.

I need a clarity of my order from woodland. If woodland don't have that product return my money with interest.

I am arun pk.

I ordered a woodland khaki casual sandal size 42 qty 1 on 2nd apr 23 but still didn't receive they product.

I have already writtend a mail to woodland customer support on 12th 15th and 17th apr 23 still no response from woodland support team. Help line number are always busy.

I need a clarity of my order from woodland. If woodland don't have that product return my money with interest.

I purchased 2 pair of shoes and returned for refund, successfully returned to Woodland warehouse on 21st March 2023, but since then i didnt received the refund. total amount both returns are approx 13k INR.
I am available for [protected] for any connect.

Below is the mail communication happened with Woodland,

Re: Escalation.. Unprofessionalism ...No Information on amount refund.. more than 30 days...Re: Order Confirmation For OR-2710247
Rohit Sharma
Customer care
'Care'
what are you doing, , heights o[censored]nprofessionalism, where is my 13k INR ? seems you are doing loot in market..

share the address of company, else i will file the legal case.
From: Customer care
Sent: Thursday, April 13, 2023 10:05 AM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We would like to inform you that the refund is in process & will be credited to the original payment mode soon .

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 12 April 2023 13:07
To: Care 5
Cc: Care
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Hi, are you guys making fun ? no professionalism... there are 2 refunds for me.. how many days you need ?

please share your number where i can connect, toll free number never works or share the company location where i can go and get ma claim,

From: Care 5
Sent: Friday, April 7, 2023 11:49 PM
To: Rohit Sharma
Cc: Care
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
N.C

From: "Rohit Sharma"
To: "Customer care"
Cc: "Care"
Sent: Thursday, 6 April, 2023 4:14:50 PM
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Why are you not giving exact date for refunding the amount..

there are 2 shoes total amount pending is approx 12k INR...

this is not accepted from Woodland... i will escalate as much i can ...

From: Customer care
Sent: Tuesday, April 4, 2023 1:31 PM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 03 April 2023 20:07
To: Customer care
Cc: 'Care'; [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com
Subject: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247

Escalation.. no response on the refund...

From: Rohit Sharma
Sent: Monday, April 3, 2023 2:41 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Woodland customer care team, can you please update why the amount is not yet credited ? how much time it will take, why i am not getting a date ? Article was back to woodland in 21st March.

From: Rohit Sharma
Sent: Thursday, March 30, 2023 1:06 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Can you please update...this is high time..why its not getting updated and credited ? thsi is non sense... thanks.

From: Rohit Sharma
Sent: Wednesday, March 29, 2023 5:09 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Hello team,

can you check where this has got stuck, why payment is yet not credited ?

how much time it will take, i need one firm date, thanks.

From: Customer care
Sent: Monday, March 27, 2023 12:05 PM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 26 March 2023 21:02
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Please update when I will receive the amount in my account?

Get Outlook for Android

From: Customer care
Sent: Thursday, 23 March, 2023, 5:25 pm
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We shall check with the concerned team & revert soon.

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 23 March 2023 12:08
To: Customer Care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Hi Team,

This article is reverted back on 21st March to Woodland warehouse.

Can you suggest when i will get my refund back ?

From: Customer Care
Sent: Thursday, March 16, 2023 10:44 AM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247

Dear Customer

Thanks for your mail .

We would like to inform you that the reverse pick-up

OR-2710247

SO-2975828

FWR MEN BOOT GB 3222119, TOBCCO, 43

will be done from the below mentioned address The refund will be processed within 10-15 work days after receiving the product.

House now 83 Satish park Modinagar

Modinagar

Uttar Pradesh

201204

At the time of return pickup kindly demand an acknowledgement (Slip /SMS) from the pickup agent, if the same is not provided voluntarily, as this will enable to track the consignment in case o[censored]nforeseen delays.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS

From: Customer Care [mailto:[protected]@woodlandworldwide.com]
Sent: 15 March 2023 14:39
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused. We shall check with the concerned team & revert soon. We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 15 March 2023 12:10
To: Customer Care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247

Sorry i not able to find it may be got misplaced but i shared rest all info, in fact for invoice you can get it from your system as we'll... Also I shared the mail which I received from woodland.. What else you need as Info perse.

Get Outlook for Android

From: Customer Care
Sent: Wednesday, 15 March, 2023, 12:01 pm
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247

Dear Customer

We apologize for the inconvenience caused.

We would like to inform you that you would have received an invoice copy at the time of delivery which would be pasted on the parcel and a soft copy on your registered email id. Kindly share the same for further assistance.

We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 15 March 2023 11:04
To: Care
Subject: Re: Order Confirmation For OR-2710247

Hi Team,

please find the attached pictures required...

this was delivered on March 13th 2023.

attaching all what i have, for invoice please refer the mail trail of woodland official mail.

thanks,

Regards,

Rohit Sharma

[protected]

From: care
Sent: Tuesday, March 14, 2023 7:46 PM
To: Rohit Sharma
Cc: Care
Subject: Re: Order Confirmation For OR-2710247

Dear Customer We apologize for the inconvenience caused. We would request you to mail the images of the footwear (upper & sole), along with the scan copy of the invoice for further assistance. We appreciate your patience & co-operation.

For further clarifications, kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
AC

From: "Rohit Sharma"
To: "Customer Care", [protected]@woodlandworldwide.com
Sent: Tuesday, 14 March, 2023 4:38:05 PM
Subject: Re: Order Confirmation For OR-2710247

Hi I have already raised for refund and cheque also shared, please process asap, thanks.

From: Customer Care
Sent: Tuesday, March 14, 2023 4:35 PM
To: 'Rohit Sharma' ; [protected]@woodlandworldwide.com
Subject: RE: Order Confirmation For OR-2710247

Dear Customer,

Thanks for your mail,

If your product is unused then you can get it exchanged at any of our outlet . At the time of exchange please take your cash memo/invoice along with the product. Exchanging the product will be only decided by the manager, if the product is unfit for exchange, the manager can decline the exchange request, if not your product can get exchanged without any hassle. Kindly connect with any Woodland store for further assistance.

For return /refund, kindly mail your request at [protected]@woodlandworldwide.com to arrange reverse pick up & process the refund. Kindly do not leave/submit the product at store.

We appreciate your patience & co-operation.

For further clarification kindly revert on [protected]@woodlandworldwide.com

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
RP

From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 13 March 2023 14:18
To: [protected]@woodlandworldwide.com
Cc: [protected]@woodlandworldwide.com
Subject: Fw: Order Confirmation For OR-2710247

hi Woodland, team,

i got the below order delivered today but i want to return this order and want my money refund.

please process this asap. attaching the cancelled cheque.

my number is [protected].

i tried to call at the below number but it never connects. the toll free number.

please let me know if any other formality required. thanks.

rohit Sharma

[protected]

From: estore.[protected]@woodlandworldwide.com
Sent: Sunday, March 5, 2023 12:15 AM
To: [protected]@live.in
Subject: Order Confirmation For OR-2710247

Image removed by sender.

Image removed by sender.ORDER
PLACED

Dear ROHIT SHARMA,

Thank you for placing your order with woodlandworldwide.com. Please find below, the summary of your order number OR-2710247.

ORDER DETAIL:

ORDER ID:

OR-2710247

ORDER DATE:

05 MAR 2023 00:14

BILLING ADDRESS:

ROHIT SHARMA HOUSE NOW 83 SATISH PARK, MODINAGAR, MODINAGAR-201204, UTTAR PRADESH, INDIA, MOBILE:[protected]

SHIPPING ADDRESS:

ROHIT SHARMA HOUSE NOW 83 SATISH PARK, MODINAGAR, MODINAGAR-201204, UTTAR PRADESH, INDIA, MOBILE:[protected]

ORDER STATUS:

ORDER VERIFIED

Product

Size

Color

Quantity

Shipping

Amount

Image removed by sender.boots's
Tobacco chukka boot
FGC0AA032221A005

43

TOBACCO

1

0.00

6495.00

Donation WWF : 30.00 INR

Payable Amount : 6525.00 INR

Woodland Thank you for shopping with us!

You will be intimated with the shipping details soon.

We will be happy to assist you. For any questions, suggestions or comments please contact us at:
Phone: 1.800.103.3445 (Monday to Saturday, 10:00 am to 6:00 pm)
Email: [protected]@woodlandworldwide.com

This is a system generated mail. Please do not reply to this message . Any replies to this message will not receive any response.

Thank you,
Customer Service Team
www.woodlandworldwide.com

Image removed by sender.

I bought shoes through the official website of Woodland on 3 March 2023 and returned them on 12 March 2023 until now I did not receive the refund even after several communication ways through mail and phone number the problem is that I never get clear answers to my questions.
It has been more than one month and this is becoming very annoying to request your money
Ph:[protected]

I bought shoes through official website of woodland on 3 March 2023 and return it on 12 March 2023 and until now I did not get the refund even after several communicating ways through mail and phone number but the problem that I never get a clear answer about my questions.
It has been more than one month and this is becoming very annoying to request for your money in such way from what known by a worldwide company, I hope I will get my refund ASAP.
Ph:[protected]

I have order a shoes on 23 march, 2023 and after sometimes when it doesn't received to me than i cancelled the order then in the app it shows that your order is cancelled. I cancelled the order on 6th April and today is 16th April till now I didn't received my cancelled amount in my bank. So, I request to solve this problem and please back my money to me.

As i was ordered a boots which was cancelled due to out of stock from your side i wonder how could it be possible when I payed my amount and ordered earlier and completely seems to be a mistake from ur side so can u please check on it once again and refund my money as soon as possible

Such a big brand with poor communication. Customer care never respond. They reply email as technical issue for any issue. Website is poor. customer care is poor. Please don't buy from https://www.woodlandworldwide.com/. Your order never served. You will not even know how to get the refund from them

As I have Purchased Woodland sandal (Gen) in my nearby Shop Ashoka Footwears Opp to new bus stand, Valliyur, Tirunelveli On[protected] with just 6 months warranty and used it nearly a couple of weeks and found some issues in stiching on border of the sandal so I gave for service in[protected] and they took nearly a month and they gave back on[protected] and i was using it till April 12, 2023 and again sandal's front strap got removed apart while walking and so today 14th April 2023 i approached them ( Ashoka Footwears) to replace the same model with new pair of sandals because of constant damages in sandal
They declined and said that they will only service the sandal and will not replace it
I asked repeatedly and i got the same answer from them
Already I have given sandal service and got back after a month and used it 3 months after the purchase as a service provider they gave only 6 months warranty
Already 1 month was taken in name of service and i used it for 3 months now they declining for replacing sandal
What is the assurance that it won't get damage or repair in next few month's
And at that time the warranty expires so I could not able to service the sandals
So I am kindly requesting to replace the sandal that I have purchased from Ashoka Footwears

Dear sir,
I have been wearing woodland shoes from some years now.
But the 4 pairs i bought recently has set a new benchmark for substandard product. Already got them repaired once which took 28 days to receive back and sadly repairs did not last even 5 days. Left the 03 pairs in store on 19th march again & requested replacement.
04th pair which was blue when i bought has been returned black after repair which also requires replacement. I have been writing multiple emails to [protected]@woodlandworldwide.com / [protected]@woodlandworldwide.com and following up with store manager ghitorni rohit [protected] since 02 months & asm amit [protected] since a month without any resolution. Both hardly answer calls. Whenever they do at convenience give a false commitment to never revert back.
I do not require this poor quality of products where you are stressed that shoe would fall apart anytime.
Appreciate replace with new shoes. I don’t need repairs again.
Regards
Rimpesh sharma
[protected]

The fit of both feet is different. Hence i requested for a reverse pick up and nee pair being delivered. After the first unsatisfactory response, the 2nd unsatisfactory response was provided after 5 days. Can you arrange for a reverse pick up and refund the money. And deliver right products.

I purchased woodland sports shoes in August 2022. I use it almost once in 8-9 days. After using it for 10 months, It feels like the quality of the sole is not so good. From the inner side, It feels like a hole in the right heel.

I tried contacting the customer care toll-free number but they never picked up the phone.
Is this can be fixed by any woodland store If it comes under warranty or should I contact the local vendor to fix my shoes that broke down in 10 months and were purchased at a price INR.4799

Hi Team,
I bought one pair of Men shoes for my younger kid on November 27th 2022 @ a price 7495 INR and soon after that, the sole of shoe started coming out.

I registered the complaint and showroom person sent it to workshop for sole pasting. I received the pair after 2 weeks of time.

To my surprise, this incident repeated again in March and this time, the showroom person was not very cooperative and asked me to show the purchase receipt, Invoice slip etc...

Please find attached teh details about the purchase and do the needful on priority.

Below are all the details related to purchase. To tell you the truth, I am very disappointed with the service and the quality as Woodland is known for its brand image and I do not want this reputation to go away.

This shoe is currently in Woodland showroom based in Paschim Vihar, Delhi Pin Code 110063.
Name: Shorabh Shukla

Contact Details: [protected]

With Regards,
Shorabh S

Please refund my amount. Order ID OR-2723802.

I ordered sandal on 1 April and didn't receive till 8 April so, I cancelled my order yesterday morning now I want my money back.
Order I'd -2731741
Product name - Khaki ankle strap sandal.

Sir I purchased woodland shoes from woodland authorized website www.woodlandworldwide.com my Order number is OR[protected]Confirmed) on date 29 March 2023 paid amount ₹2297 but still my pair of shoes not delivered. Nor there is any enquiry possible for tracking my order. Therefore please help me.
Dinesh Sharma

I need to replace the outer sole. Kindly help me with this!