Woodland Complaints & Reviews

I have ordered footwear, which are not comfortable, so i tried return, I mailed to woodland shoes mail id, no reply from them. Even I tried calling the customer care number, but no one is answering the call. In website there is no update regarding the delivery so i tried calling them many times. No reply

I have purchased WOODLAND CAMEL FLOATER SANDALS on official website https://www.woodlandworldwide.com/ on 27th February - ORDER NO: OR-2706148
Amount - 1497.00 INR
I received the product on 2nd March.

The Sandal size does not fit me and submitted return request in email to both [protected]@woodlandworldwide.com and [protected]@woodlandworldwide.com.

Its been more than 10 days, there is no tracking available and no response from woodlands. Tried Customer care toll free number and it is useless.

Kindly help to process the return request and refund my money back

Thanks
Raghul

I had ordered (1) No. OR-2674452 Woodland Khaki Trekking Shoes (FGC0L80R7421Z016) Size :40. and (2) NO: OR-2351662 [CASH ON DELIVERY] GC 2565117HK (DGREY) FGC0B3025651A001.

By CoD and the same has been received by me. By trying the size it's oversized to me and hence as per discussion and suggestion i want to return the item. I had tried by email, and also tried to call, but it is never picked up! No response on their Facebook page also!!

Hi there,

I want to raise a return request for my woodland lofers.please help me to raise the return request.
Several times i have called customer care service but they are not responding.Poor sevices of woodland. So disappointed.

Placed an order ref - OR-2708974 for sandals on 2nd March and received the same on 5th march.
But I want to return them as the size is incorrect. I ordered for 40, but I need a 41 size.
I have sent mail to - [protected]@woodlandworldwide.com and [protected]@woodlandworldwide.com - but havent received any response from them .
I have tried calling the CC number [protected] multiple times but no one answers that too.
There is no option online to return it as the status of my order still shows as ready to ship on the portal.
I am getting so exhasperated as I cant seem to get through anyone at woodland. Its really annoying when you cannot speak to anyone or share your concern with anyone.

ORDER NO: OR-2708145
ORDER DETAILS

CAMEL Closed-toe sandal
FGC0L40R8321Z005

Amount: INR 2397.00

Cancel Order (Mar 01, 2023)

Order Placed on[protected], Till the time item not shipped or No response for Email queries

Woodland shoe against order no OR-2693537 Size 44 has been delivered however it is tight.The same may either be replaced by 45 size or return initiated for the online purchase item.I have written several mails to estore and [protected]@woodlandworldwide.com

I had ordered woodland shoes through their online site. The order was received on 11-12 Feb'23. When I tried the shoes, they were not the right size and shoes were of poor build quality. They seemed old and used. on 14th Feb'23 I registered my complaint on their customer care, but they refused to return the product on the ground that the product is used. Since then I have not received any proper answer from them.

Hello Sir/Mam,
I have ordered woodland shoes on 23/02/2023. these shoes delivered on 27/02/2023 As I want to return because the shoe size is big It doesn't suit my legs.
Order details are;
OR - 2699913
lace-up's
Camel hiking boot
FGC0L4001101C005
Invoice No. [protected]
Contact [protected]
Mail- [protected]@gmail.com
I have mailed to estore & care of woodland many times but no any reply.

Have dropped an email for return and refund request for my order
OR-2699913 No response from them. Even their customer care number doesn't work.
Please respond as quickly as possible.
Tracking Number on DTDC- I20037345

I have purchased a woodland sandal on 27 th jan23
it has not completed 1 month and not wore regular but broke suddenly today when i was walking on road.
please suggest what to do

I have ordered sandals under order no: OR-2687316 from https://www.woodlandworldwide.com/ on Feb 11. Even payment is done. But the product has not yet shipped. When i tried to cancel the order, nothing happens. I would like to cancel the order and get refund ASAP.

I ordered 44 size shoe and received the same however the shoe size is big i was advised to drop a email for a refund once I received the shoe which was done on 21st Feb to customer care but have not received any response. Also when i call the customer care number it never connects to an agent there is an issue with their IVR system. Please do the reverse pickup and refund at the earliest. Reverse Pick Up / Refund | ORDER NO: OR-2692497

I have ordered 44 size of shoe and received same size but shoe is big as per normal shoe size standard hence I requested woodland team to exchange my shoe with correct standard size, but there is no response from the woodland customer team. When we call the customer care number it never connects to any agent there is a glitch in the IVR please fix this. Please do the needful Reverse Pick Up / Refund | ORDER NO: OR-2692497

Damage

I have given my shoe pair for resoling at the mall road shimla from where I had purchased them o 30 Dec 2022...I was told that it will be repaired in 10-15 days... But till today nothing has been done... Everytime I call the shop they just said it is expected to arrive and we will call ourselves... Very pathetic very service... It's be more than 50 days... Please get my shoes repaired... My repair slip no is 118...

I am a regular customer of your reputed brand for the past 15 years. I purchased a half jacket alongwith 2 other items on 01.01.2022 during off season from your store situated at Pheonix Mall, Kanpur road, lucknow. Now while using the same during current winter season for only 4-5 times, I observed that it's foam has shifted from various places and deposited at other places inside it resulting in jacket now looking very shabby. Kindly look into it and resolve.

Gagan Trivedi [protected] [protected]@yahoo.co.in

Ordered woodland causual shoes for men from Flipkart assured seller Tech-Connect Retail Private Limited, Sunsat warehousing Pvt. Ltd., Hadbast No. 23, Village Sanpka, Tehsil Farukhnagar, District - Gurgaon,
Haryana-122503, Farukhnagar, HARYANA, India - 122503, on 15.01.2023 from Flipkart site. Product delivered on 18.01.2023
After opening the package found that seller provided different brand sheos in woodland box with invoice for woodland shoes. I immediately complaint to Flipkart about the issue and the replacement was initiated and approved by seller but on backhand seller instructed the courier service DELHIVERY Courier notto pickup th product. Then DELHIVERY person continually cancelling the pickup giving fake reason without contacting me.Every time pickup intiated received SMS from DELHIVERY Courier that your pickup will happen today but every time it is being cancelled by courier person giving false reason. It seems that seller is not willing to pickup and refund the money. This incident defaming woodland brand value. You are requested to look into the matter and instruction seller to return the product and refund my money.

Return: A request for return can be raised through [protected]@woodlandworldwide.com within 48 hours of receipt of product by mentioning the reason for return.

above notification from the Woodland team and yesterday i have received a shoe which is almost 12 hours, during weekend woodland team is not working to resolve our queries, in this case as per the return policy time will be elapse. hence i am keep on trying to woodland team via customer case number as well as Emails, i am not getting any response from the team which is really not a good sign. hence i need to exchange my show within the timeline.

I have ordered 42 size of shoe and received same size but shoe is big as per normal shoe size standard which I have already have one more woodland shoe, hence I requested woodland team to exchange my shoe with correct standard size, but there is genuine response from the woodland customer team.