Woodland Complaints & Reviews

I've ordered sandals with order id 1530823. And after payment deduction the order was cancelled. But they haven't initiated the refund yet, and they aren't answering any calls from my side and no proper response to e-mail. It's been 17 days since the payment and i haven't received any transaction id for the payment initiation. After sending 8-10 mails and pinging them in twitter they responded me with "we will get back to you" and that's not the response i'm expecting after 17 days. Please help me with this issue.

Bought online jacket jc 300 wine order no 1554047 from woodland website and wanted to exchange with smaller size on contacting customer care i was told to exchange at nearby outlet but outlet at paonta sahib refused to accept it and asked me to call customer care and let them talk but it was busy everytime. Even after 20 calls it was busy left with no option at outlet so came back as such. Kindly register complaint against them for this nuisance.

Online purchased order no 1554047, gc300 wine jacket want to return as need smaller size s. As per conversation with customer service representative i went to outlet at paonta sahib but they refused to accept the same and asked to call customer care and let them but i called customer care 25 times but always busy. How can woodland outlet deny to exchange/return product if customer service says get it done.
Sushil kanwar, asstt. Taxes and excise officer

Have purchase sandal on 02nd dec 2019 from (M/s aero club-woodland store shop no.10, mayfair building, ramdas sutrale, opp. Chandaravarkar road, borivali (W), mumbai-400 092. Tel : [protected]) but within 15 days (On 14th dec 20196) it is been damaged, i have returned sandal to shopkeeper and i have requested for replacement, when i visit on 22nd dec 2019 sandal was in same condition (Still damage), today i have received call from shopkeeper and had a word with him as sandal got repaired, but i will not accept any repaired item because i have requested for replace and not for repair.

So, i am requesting you to please refund my paid amount asap it is time consuming for me to track status of my shoes and also money as i have purchased sandal for 3995/- it’s not a less amount so why should i accept repaired or replacement.

Hi,

I ordered (OR[protected] one jacket of Red color but I received Redwood shade which I supposed to be Red while I was ordering the same.

Last year I bought Red color jacket of same quality from Connaught place showroom New Delhi, my daughter likes it so I ordered them online but the color is entirely different.

I request you to please arrange replacement of jacket with Red color of same range and quality, I want to gift it to my daughter on her Birthday, which is due in coming month.

One more thing I would like to bring to your notice that shipping address which I mention is of Allahabad but they deliver them to Billing Address so for replacement they need to collect from:- Ept 11 sarojini nagar, New delhi.

I purchased a jacket having article number sn# jc -246jacket on dec 2018 from woodland store rewa.

I used this jacket for one season and now some patches had developed (Colour fade off) in redish colour.
The hole jacket is badly shown and not usable.
The cost of jacket was 6000.
I have contacted with your rewa showroom but they have very casually.
Please resolved the matter.

This is what your people call a brand new pair of shoe. The one who is reading it, I’m not angry at you. But I’m angry with the service you provided to a friend who is really dear to me. According to me Woodland is an iconic brand and better than other. And guess what your sales people not only spoiled your image, it spoiled mine too. I’m like your family member who encourage other to buy woodland products. But this time I’m seriously embarrassed cz of your Noida GIP store. They misbehaved with her and not only that they didn’t even let her in cz she was holding the bag asking for a shoe lace change or a shoe change but your sales person said it’s Christmas we will not change it. When she asked for a valid reason for that they not only shouted at her in front of everyone and embarrassed her too. Shoe did cost her near about 2.6k and she spent almost ₹600 to visit the same store. Store is in GIP mall and not only that I called the store for help and asked to call her and settle the matter, he asked for her number and I informed him that lady is still in mall but he didn’t call and she did wait for almost 1 hors after I called showroom. When I called again he didn’t even pick the call. She already spent almost 1200 to visit the same place and blessed with the service provided. Now she is not willing to visit any of your store. I want strict action agains your sales person behaviour. She is still not reached home because your people gave me false promise to call her back and they didn’t and let me tell you the place where she have to come is Riots affected ( Kalindi Kunj, Jamia) google it. See my call logs, you can see how many time did I tried to call u all. I want serious action and resolution.

I MAILED IT YESTERDAY AND I HAVEN'T RECEIVED A RESPONSE YET, SHOES ARE NEVER USED AND WE FOUND THE DEFECT WHEN WE WERE ON THE WAY TO HOME AND WHEN SHE WALKED UP TO THE STORE AGAIN THEY REFUSED TO CHANGE THE PRODUCT NOT ONLY THAT THEY MISBEHAVED SHOUTED AND EMBARRASSED THE GIRL AND FALSE PROMISED ME TO CALL HER AND SETTLE THE ISSUE, SHE DID WAIT FOR 2 HOURS BUT THEY DIDN'T CALL HER AND NOT ONLY THAT IT WAS EVENING TIME AND RIOTS AFFECTED AREA. THIS HOW THESE PEOPLE TREAT CUSTOMERS AND SPECIFICALLY GIRLS.

Dear woodland team i am bhupendra singh from agra india. First time i purchased your product from your out-late m/s. Aero club (Woodland) shop code : n054 mg road arga india on 18th dec immediately after 2 days i found there is a big manufacturing defect in jacket. I complaint to same store and i am regular calling and visiting but your people is not taking seriously and also don't know the status of my jacket. Many time i asked please provide me your senior person no. Thay are saying we can't not give the number.

I am very disappointed with woodland. I was thinking woodland is one of the best brand in product quality and durability of product.

Behavior of handling customer complaint is very disappointing.

I will never by woodland if future. Complaint slip is attached

Thanks& regards
Bhupendra singh bhadauria

I have a complain regarding my order which i placed on 15th of december. I had ordered woodland men's joggers but its been 7 complete days and i haven't received a single update over it. When i tried to check order status on the website it showed invalid order id after that i tried to connect through mail but later i found that that mail address doesn't exist that mail id was mentioned in the invoice which they mailed me after placing the order. Later i mailed to [protected]@woodlandworldwide.com but didn't receive a single reply. So this is the story till now. My order id is
Or-1524296
I tried to reach through all means but didn't get reply and still the issue is unsolved

Hi woodlan team,
I have handed over my woodland shoe to hosur (Tamilnadu) woodland shoe for repairing purpose. After 20 days they are respond through call
The shoe not repairable, so come and collect like.
But i have denied to collect, still shoe laying with your hosur show room.

While i have gave the shoe for repairing, they said "the shoe sole need to replace it will chargeable basis". I have agreed...

Dear Woodland Customer Care Team,

I bought New Jacket SN# JC-328 and the price is Rs. 6265 from Jubilee Hills branch, Hyderabad on April 10th, 2019 but after 1 month I found that color was slow shading and used only for 3 days in this month. But I thought it is ok only a slight change it is. After 3 washes now the color almost changed. I feel it is not worth of Rs. 6265, I' m not happy with this product. And it is not my only purchase in Woodland, I bought another Jacket and Shoes with Invoice No. 201936S177C00530 and I'm happy with those products.

  I feel it is not worth of Rs. 6265, I' m not happy with this product. Kindly arrange a exchange of this product.

August mahine main liya aur 3month main hi tut gaya.. Aisa kabhi nahi huva main agla woodland ka shoes hi pahnta tha lekin2 year chala kharab nahi huva but purana ho gaya is liye rakh diya. Aur ye to tut hi gaya. Bakwas hai ye. Abhibye kya kare abhi ise kya karain shop wale ne bola tha ki aap kitna bhi gheeso chalo kuch nahi hoga. Lekar gaya to shop wala bolta hai.. Ki abhi yaha mat lana koi woodland ki show room le jakar dedo... Paise to...

I had ordered a shoe on the 23rd of october through their online portal (Or[protected]. (https://www.woodlandworldwide.com) but even after a week, i was not updated on the status of the order when i tracked the status with the order id, it was showing cod cancel, not sure what this means.
When i tried to call the customer care (After several failed attempts) i was told by one of the executives that my order was canceled. Not sure why they had canceled and the executive also did not know the reason.
I was neither intimated through an sms or by any other means about the cancellation.
I will recommend not to buy through their online store

Hello sir,

Today i have to purchase woodland shoes article no. Gc 1868115 from your authorised dealer royal step, shop no 6, tapadiya super market, nirala bazar, aurangabad, maharashtra, india (Ph[protected] gustin number 27ahrpd1396g1z4.
That time seller saw me 39 no. Size shoes but he packed and give me 40 no. Size shoes. Kindly help me for replace the shoes and give me perfect 39 no size of shoes and replace it.
With regards - kailas shedge mob no.[protected]

I purchased a slipper from woodland showroom in gandhipuram coimbatore on 13 october 2019. This was a fresh item manufactured in jun2019. Within a week i found the sole of the slipper peeling off giving it a very bad look. It can not be worn to formal places anymore. This is very disappointing as i always bought woodland product for its quality and am quite shocked to see the condition of my new and hardly worn pair of slippers.

Hi

I purchased a pair of woodlands for my husband via online shopping. The shoes came looking smart and attractive. But after he wore it he complained of back pain. He wore it again thinking he hadn't broken into the shoe yet so it is needs more wearing - he has now worn this shoe at least 8 times since purchase and it is so unbearable that he wanted me to write to you.

I am on [protected]. How can a shoe priced like this that too by a brand as big as yours cause body problems? He thinks it is because the base is flat and not designed for natural curve of the feet or something like that.

I have purchased a black woodland casual men shoe cost rs. 2, 397/- on 15th june 2019. I hardly wore it 25 to 30 times only from last 4 months and the condition of shoes became worst.

I have chosen woodland brand in a faith that your products are made up of good material, long lasting product, durable one, no need to purchase another one for next 2 to 3 years, etc. But now i have lost all the faith on such a big brand. Never expect this from woodland that you people are selling cheap quality products in higher price.

Local shopkeepers and other online marketplaces are also selling local brands in the price range of rs. 499/- and these types of shoes are also has a durability of 6 months to 1 year.

Today i went to your aero club, pacific mall, subhash nagar-khyala, new delhi showroom where i have purchased this shoe to get it repaired/ replaced. I met mr. Kunal (Store manager) there and as per him, i have to pay rs. 600 as a sole repairing cost. I am not happy with the service you people are providing to your customer.in this way, you will definitely lose your customers and their network.

I have submitted my shoe there and got a repair slip. Repair slip no. 110. You can speak to the store manager also. The product is made up of cheap quality. Both the soles are broken from the middle, front damaged, stiches opened and size expanded. I won’t pay any repairing cost and i want to get it repaired/replaced at free of cost because this is not my fault at all. You have sold cheap quality product to me. I can easily purchase another shoes from local market in less than rs. 600 in which i believe that it has more life than woodland.

Kindly i request you to please look into this and get it replaced/repaired at free of cost. I am attaching the photographs of shoes and invoice with this mail and awaiting for a positive response from you.

महोदय,
अवगत कराना है कि मैंने लगभग 1.5 (डेढ वर्ष) पहले मेरठमें गढ़ रोड पर स्थित ‘वुडलेंड’ शोरूम (Woodland showroom at garh road, meerut) से एक जोडा (One pair men’s shoes, cost about rs. 6000/-) क्रय किया था। इस शूज को घर पर आकर जब पहली बार पहना तो दाहिने पैर की एडी में इस जूते ने काट लिया। शोरूम पर लेकर गया तो उनके द्वारा रिपेयर कराकर लौटा दिया गया। इस जूते का इस डेढ वर्ष की अवधि में मेरे द्वारा 60 घंटे से भी कम पहना गया है। अब इस जूते (दाहिने पैर) का सोल आगे से उखड़ गया है तथा दोनों पैरों के जूते के सोल में क्रेक आ गया है।
आज दिनांक 20/10/2019 को मैंने मेरठके गढ़ रोड स्थित शोरूम में सम्‍पर्क किया तो उनके द्वारा बताया गया कि सोल की गारंटी केवल 3 महीने की होती है, वह भी बिल के साथ। अब सोल बदलवाने के लिए 600+600=1200/- देने होंगे, तब सोल बदला जाएगा। बिल अब मेरे पास है नहीं। यदि यह पता होता कि जूते में खराबी आने की स्थिति में बिल की आवश्‍यकता होगी तो मैं बिल सम्‍भाल कर रखता।
महोदय, मेरे द्वारा वुडलेंड का जूता यह सोचकर क्रय किया गया था कि इनकी गुणवत्ता अच्‍छी होती है और काफी समय चलते हैं। किन्‍तु ऐसा नहीं हुआ और मेरे विश्‍वास को ठेस पहुँची। क्‍या आप इस सम्‍बन्‍ध में विचार करके कुछ सहायता कर सकते हैं?
भवदीय

बालकृष्‍ण शर्मा
38/4, अजन्‍ता कॉलोनी
गढ रोड, मेरठ-250004 (उत्तर प्रदेश)
मोबाईल नं. [protected]
Email: [protected]@gmail.com

Dear sir
I recently bought a wallet on 22nd september, 2019: 03:39 pm having bill no.: 201903n050c04219. I regret to inform you that i have received a defective product (Acc men wallet w 290006 brown, 00) from your authorized showroom at aero club woodland store - westend mall, ludhiana, punjab.

After purchasing, i was using it from next day of purchase and i came to know that the product is a defective piece. Wallet's color is fading and that looks very pathetic. Then, i complained and asked for exchanging by going at the same place from where i purchased, woodland store on 10th october, 2019 having repair slip no. 88. But, they kept the wallet for more than one week and did nothing. They only polished the wallet, made some excuses and returned the wallet to me. But, the color of wallet is not looking good which can be clearly seen. Its color is fading and the piece is not looking in good state. I am attaching pictures of wallet so that you came to know (Images 1, 2, 3). The faded color can easily observed by comparing images 1 and 2.

This is how you provide products to your customers.
Please check the attachments, do the needful and provide me new wallet by replacing it or refund my amount as early as possible.
This is really a shame for woodland products.
I hope you will resolve this at the earliest.

Purchase a formal shoes from woodland store on this year. It was not even 20 days from the date of purchase that i notice the shoes are start tearing apart from the front in which i only wear them for 10 days and my day to day activity didn't involve anything which can cause the tear of the shoe from the front. I reach out to the woodland store and the guy keep on making excuses so that it won't get replaced and he keep telling me story about how shoes usually tear apart in his experience and then he apply some gum and polish to hide the tearing... I am really bad experiences to use woodland brand shoes even local brand shoes cost of rs 500 more better than your shoes.
I last hope for you if you can do otherwise my faith of your company already gone to use your product... And i exclate this issue on social media and other forum.
I requests to change my shoes or money.