Xiaomi India Complaints & Reviews

I have ordered mi tv 4a from mi.com on 5th november. However i received product on 14 th november and that too after 3 days delay. I have requested for installation on 14 th november and scheduled for installation on 17th november at 9-12 slot. But nobody came for installation. Then i called customer support and asked them and they told that my installation has been rescheduled to monday (19/11/2018) 6-8 pm slot without informing me about that.
19 th november installation also didn't happen. Then i called customer care and they told me to wait.
I don't understand why they are doing like this.
I have escalated it twice via complaint and another one via reminder.
They told that i'll get call back but i receive nothing.
Now i am fed up with that and i don't want the product anymore.

Respected sir,
This is swapnil garud. I have purchased “ mi led tv 4a pro 123.2 cm (49)”, from your official website, on 18th october 2018 at around 12.05 pm. From last 29 days i am waiting for the delivery of the product mentioned above, but still it has not been delivered. I contacted your customer care service for 12 - 14 times, i registered complaints for three times (1st complaint id - woin[protected] , 2nd complaint id - woin[protected] , 3rd complaint id - woin[protected] and still i am not getting the the above said product. Because of your such irresponsible approach, l am getting so much mental stress, which is becoming really very unbearable to me.

Ks
Last login time :[protected]:00:16
Grievance details
Grievance number: 1014185
Grievance reg date:[protected]:00:15

Consumer name : kulkarni sai prasanna consumer contact no : [protected]
Mode : by web grievance type : query
State : karnataka purchase city : bangalore
Sector : e - commerce category : e - commerce - others
Grievance company : company name : mi
Distributor id:
Company details mi pincode (Company):
Product value (Inr) : [protected] nature of complaints : non-delivery of product
Grievance details : i have purchased the product from mi company online (Mi 32 inches pro tv). I have purchased the product on 23-10-18 at 12:02. For this product i have took the loan from zest company in emi scheme and did the prepaid payment to mi company. Mi company has promised to deliver the order by 27-10-18. Till today i havent received the product and my emi for zest company is due on 23-11-18. I was continuously calling the courier company (Delivery courier partner) and mi company for the delivery of the product they keep on saying me 24 to 48 hrs or today it will be delivered since past 2 weeks and when i called 2 days back to courier partner they where telling me that we could not trace your order and we cant assure when the product will be delivered. Order details : order id : [protected] ordered from online mi store app order date : 23-10-18 order due date for delivery : 27-10-18

The order for xiaomi tv - 49" was placed on october 25, 2018 (Order id [protected]). As per the tracking number the shipment has arried in city on october 30, 2018. With constant follow-ups, complaints with xiaomi customer service and delhivery customer service. Everytime, they have ridiculed me that product will be delivered within 24 hours to 72 hours. Till date, there is no concrete answer nor the product been delivered to me. Inefficiencies of both parties has blocked my funds.

When i call them, they are not willing to cancel the order. It is pathetic and miserable.

Please do not buy any product from xiaomi.

It is with utmost displeasure that I am informing you that I had purchased a MI TV 43 inches and got the delivery of the product on 12th Nov. The invoice no is 140435 dated 10th Nov 2018. The day i received the TV, i had raised a request for installation and the date of installation was scheduled for 15th Nov for 9AM-12PM slot but noone turned up for the same and its almost 7 days from the date of delivery and after giving almost 20-25 calls to customer service, no one has the courtesy rather willingness to provide the support .My bad luck started from that day for choosing the most unwanted product of MI as you people dont care for customer service at all. You people have started the company only to loot the customers. I seriously want to return the product as a way to penalise you for not giving me the service. IN case you are a genuine company, take my product back as I dont want your product anymore . In case I would have taken a samsung product my TV would have been installed by same date but MI have created a team of fools to fool the customers and till date my TV has not been installed and I am in a helpless situation. Please as matter of customer relationship, what can you do for the loss which i have suffered for your non performance. Do let me know and stop fooling people else you will suffer as a company of Kingfisher couldnot sustain and so dont make your customers cry. I know that no revert to this mail will come as you hardly care for customer.

I have placed on order on m/s xiomi technology india pvt ltd, hosa no.5, village vadape, bhiwandi-421302, maharastra vide order no.[protected] date 15.10.2018 directly through mi store instead of amazon or flipkart.
To out shock the tv which was delivered by the company was with broken screen and out of order. When we called customer care, they have sent there representative and they are not accepting to replace the same.
We were not updated by company regarding their term and conditions.
The company has cheated us, they are blaming us for damaged condition of the tv. What fun we will have breaking the delivered tv set?.
We request the company to replace our tv set at the earliest. I have enclosed the copy of invoice and photo of damaged tv.
Never buy products from MI TV

Hi i had purchased a mobile red mi note 4 (4 gb/64gb) in year 2017 via e-bay.com, where mobile is properly working when i had visited the xiomi service centre at lucknow nishantganj, they told me the mobile set is from china and they cant chek them even and they can not take it for any of services related issues.
I am having the original bill also but they doesn't entertain me as well and said me that i have to contact xiomi for this issue.
Kindly help as i had purchased the mobile in jun'17 and the set is very new and i want to update s/w of my mobile.
I need urgent solution for that mobile as i have no any other set for my regular use.

I bought a power bank from mi store on july15 2018
10000mah mi power bank 2i cost around 1000
Through online mi stores it's come with 6 months warranty.
I was not using it regularly and suddenly last month i checked it's was not charging no performance.
I went to mi author service center. They are refusing to take the product when it have 6 months warranty.
There is no physical or liquid damage.
If it's liquid or physical damage i can bear it.
But when is no problem from my end.
Then it's may be ur product issue or technical fault. Then mi is the responsibility

Service of preet vihar service center is very bad, specially its employees, they are too slow. I was 3rd in the row but waited for half an hours. They also overcharge
For the services, as they asked for 1350 for a mobile battery and later after some discussion they agreed for 1200 only. How is it possible if the rate is same at all centers.
Kindly acknowledge me about the action taken.

Dear sir/madam,
I'm vigneshwaran. D. S i'm using redmi note 5 pro which i had bought on 13th august 2018. On 16th november 2018 i'm facing an issue with this mobile. Once the message popped up in my mobile screen that "com. Android. Systemui has stopped". Then the mobile got switched off, while turning on my mobile, screen displays only mi logo and it can't get open after that. After a long time it directly going for the fastboot menu.
I had visit my near by service centre to sort out this issue. They told the issue of the mobile was reboot fault after inspection they told your board is affected and it have to replaced. The cost of the board is rs.7, 078.82. I asked for warranty to repair this issue but they refused and said like this problem cannot come under warranty, and said that i have to pay the amount of rs.7, 078.82 for changing my motherboard for solving the issue. Service record id for your reference: wxin[protected]
Service center code: xm1n1896

My mobile is just 3 months old mobile still my warranty period has 9 more months but i cannot able to claim warranty. Please take this issue in warranty for replacing.
I can't even able turn my mobile on anymore. Please help me to sort out the issues i'm facing with this mobile. I'm looking forward for your valuable reply.

Details for your reference:
Name: vigneshwaran. D. S
Model : redmi note 5 pro
Invoice no: 165796
Invoice date : 13th august 2018
Imei no: [protected]

I had booked a mi led smart tv online through their store. It was for my sons 18th birthday (9/11/18). The package was delivered on 8th night. I was very happy. Unfortunately till date (18/11/18) they have not sent anyone to install it. Attaching picture as proof. When we called their helpline (After waiting nearly full day on 9th november) they said we have to take an appointment. When we did that, we were given timing as between 9 to 12 on 12/11/18 (The whole purpose of my gift was already defeated). Unfortunately no one came on 12th also, at the given slot.in the evening when we called helpline, they apologized and said we will look into it and by tomorrow it will be done. Since then we have been calling them everyday and listening to their apology and assuarance. Last call was on 17/11/18. Everyday i asked for their superiors thinking they might be able to help. Unfortunately after holding for 5-10 minutes everyday, sometimes 2 to 3 times in a day for 8 days, i did not get to speak to them.
Product - mi led smart tv 4a 108. (43)
Their tollfree number [protected]
Token no. - c85304
Job no..- tvin[protected]

I bought this phone recently...my phone is getting heated like any other phone
...u say u have liquid cooling function and i don't play any games in this phone but it so sad my battery is drained a lot n it don't stay up a day..i feel so sad with lots of expectations...i feel worth is oneplus6t..i tried using your phone charges alone and it still takes lots of time to come up and more over the time taken to finish is so easy...pls contact me or WhatsApp me [protected]..Roni..

I approached serivce centre at, bhupal complex, kurnool ap 6 months ago for redmi 5 mobile performace problem and after waiting for a long queque, they refused saying that the bill is required which is not available to me. Touch scree and voice hearing problem. When the details are available in mobile itself and is on line, guarantee/warrantee is available, why should the customer be troubled..

Satyanarayana,[protected],[protected]
Agm, andhra bank

Sahdol k custmor care faltu k paise liye mera set warrynty me tha to ussse khula bol k man kar diye aur sirf dekhne k liye 120 ru charj liye aur raseed b ni diye aur sighn kara liye ki hamra mobile bn gaya hai aur mere varrynty peread k mobile se madherbord mangea k apna bech denge jab ni banna tha to musse poori proceed ku karwaye ye log apna kameeshn khane k liye...

Sir i bought a redmi 5 pro from mi showroom, opposite to slb school, court road, nagercoil, kanyakumari district, tamilnadu, india on 4th november 2018. But the mobile was not getting charged and it heats. I went to mi service center nagercoil but they are not responding they said visit the mi show room. I went there there they said go to service center. What to do? Please take action regarding this and do the replacement.

Recently i bought a redmi 6 gold with a mi 10000 mah power bank (Order id #[protected]).

The phone was faulty and i asked for a replacement.

But the pick up agent picked up both phone and power bank and showed the invoice that had the total amount mentioned for pick up. Also i called the customer care at that time and they said to give both the phone and the power bank telling it is part of the same order so has to be replaced as a whole.

Now its been more than 7 days and i just got the phone only (Order id #[protected]) and not the power bank. The customer care agent takes a complaint every time i given them a call and then i receive a mail telling like ' we have reviewed the issue and we can not help you. '
They are not even giving a call back or trying to help me.

I placed an order on 28th october for a 49 inch led tv, with a great disappointment and frustration here i write the service from xiaomi is not just awful but its more what we call cheating..

This # are trained professionals to cheat the people, service support is just a fake support..

There is no proper escalation process..


# are just trained to answer back-end team will investigate and call back, there is no transperancy for them to trace the order and i find they never deliver the product on promised time... They are cheaters and just know how to fool the people with false promises..

I strongly advise, not to purchase anything from xiaomi there is no proper service..

I purchased this phone before 5 months from mi shop. The phones board damaged while charging because of short sarcute. I went to this kollam crevice centre for service. But they told me to get the bill of purchase. I told them the bill is not need for direct purchase handsets. But they denied my words then i return to my home to take the bill and when i came back in my motorcycle heavy rain and my phone box is get wet. Then i i came back to the center another staff came and told them that bill is not required for this type of purchasings and the took the phone for checking. And came back and said it doesn't get any warranty. Because the phone is have water in it. Please tell me who is responsible for all of it. If they check the phone first time then i get that warranty for sure. If they don't know about the direct purchased phones service procedures then then why they open that crevice center for servicing. This is cost me 8000 rs.

I recently bought mi poco f1 6gb 128gb variants from official mi.com. I got a screen bleed defect phone and got replaced and the new replacement mobile have a screen dent at bottom. Again i opted for replacement for second time. It is already 10 days from date i bought. No proper explanation from mi support and no proper mobile replacement. Such a bad service they are providing. Please do the helpful. My mobile number: [protected]

Pl. Note i have mi mobile red mi 5a bought from db mall bhopal location in 17/06/2018, in nov-18 month phone getting black and white screen, i visited mi service center in jyoti complex iris spectra bhopal, after checking they declared that my mobile's mother board needs to change as it is damaged, i visited to another service center they checked and declared that no issues in mother board only need to change display folder and previous service center has treated my mobile as out of warranty as my mobile is in warranty period.

Pl. Explain why iris specrtra service center's persons misguided me and not given proper solution as well written in invoice as my mobile is damaged due to water, pl. Note there is no water issued in my mobile.

Pl. Take necessary actions by today, its urgent and serious.

Regards,
Pooja verma
Imei no - [protected]
Mobile no [protected]
Service invoice no-wxin[protected]