Xiaomi India Complaints & Reviews

I bought this phone recently...my phone is getting heated like any other phone
...u say u have liquid cooling function and i don't play any games in this phone but it so sad my battery is drained a lot n it don't stay up a day..i feel so sad with lots of expectations...i feel worth is oneplus6t..i tried using your phone charges alone and it still takes lots of time to come up and more over the time taken to finish is so easy...pls contact me or WhatsApp me [protected]..Roni..

I approached serivce centre at, bhupal complex, kurnool ap 6 months ago for redmi 5 mobile performace problem and after waiting for a long queque, they refused saying that the bill is required which is not available to me. Touch scree and voice hearing problem. When the details are available in mobile itself and is on line, guarantee/warrantee is available, why should the customer be troubled..

Satyanarayana,[protected],[protected]
Agm, andhra bank

Sahdol k custmor care faltu k paise liye mera set warrynty me tha to ussse khula bol k man kar diye aur sirf dekhne k liye 120 ru charj liye aur raseed b ni diye aur sighn kara liye ki hamra mobile bn gaya hai aur mere varrynty peread k mobile se madherbord mangea k apna bech denge jab ni banna tha to musse poori proceed ku karwaye ye log apna kameeshn khane k liye...

Sir i bought a redmi 5 pro from mi showroom, opposite to slb school, court road, nagercoil, kanyakumari district, tamilnadu, india on 4th november 2018. But the mobile was not getting charged and it heats. I went to mi service center nagercoil but they are not responding they said visit the mi show room. I went there there they said go to service center. What to do? Please take action regarding this and do the replacement.

Recently i bought a redmi 6 gold with a mi 10000 mah power bank (Order id #[protected]).

The phone was faulty and i asked for a replacement.

But the pick up agent picked up both phone and power bank and showed the invoice that had the total amount mentioned for pick up. Also i called the customer care at that time and they said to give both the phone and the power bank telling it is part of the same order so has to be replaced as a whole.

Now its been more than 7 days and i just got the phone only (Order id #[protected]) and not the power bank. The customer care agent takes a complaint every time i given them a call and then i receive a mail telling like ' we have reviewed the issue and we can not help you. '
They are not even giving a call back or trying to help me.

I placed an order on 28th october for a 49 inch led tv, with a great disappointment and frustration here i write the service from xiaomi is not just awful but its more what we call cheating..

This # are trained professionals to cheat the people, service support is just a fake support..

There is no proper escalation process..


# are just trained to answer back-end team will investigate and call back, there is no transperancy for them to trace the order and i find they never deliver the product on promised time... They are cheaters and just know how to fool the people with false promises..

I strongly advise, not to purchase anything from xiaomi there is no proper service..

I purchased this phone before 5 months from mi shop. The phones board damaged while charging because of short sarcute. I went to this kollam crevice centre for service. But they told me to get the bill of purchase. I told them the bill is not need for direct purchase handsets. But they denied my words then i return to my home to take the bill and when i came back in my motorcycle heavy rain and my phone box is get wet. Then i i came back to the center another staff came and told them that bill is not required for this type of purchasings and the took the phone for checking. And came back and said it doesn't get any warranty. Because the phone is have water in it. Please tell me who is responsible for all of it. If they check the phone first time then i get that warranty for sure. If they don't know about the direct purchased phones service procedures then then why they open that crevice center for servicing. This is cost me 8000 rs.

I recently bought mi poco f1 6gb 128gb variants from official mi.com. I got a screen bleed defect phone and got replaced and the new replacement mobile have a screen dent at bottom. Again i opted for replacement for second time. It is already 10 days from date i bought. No proper explanation from mi support and no proper mobile replacement. Such a bad service they are providing. Please do the helpful. My mobile number: [protected]

Pl. Note i have mi mobile red mi 5a bought from db mall bhopal location in 17/06/2018, in nov-18 month phone getting black and white screen, i visited mi service center in jyoti complex iris spectra bhopal, after checking they declared that my mobile's mother board needs to change as it is damaged, i visited to another service center they checked and declared that no issues in mother board only need to change display folder and previous service center has treated my mobile as out of warranty as my mobile is in warranty period.

Pl. Explain why iris specrtra service center's persons misguided me and not given proper solution as well written in invoice as my mobile is damaged due to water, pl. Note there is no water issued in my mobile.

Pl. Take necessary actions by today, its urgent and serious.

Regards,
Pooja verma
Imei no - [protected]
Mobile no [protected]
Service invoice no-wxin[protected]

I had ordered redmi note 5 pro phone from mi.com, delivered product had issue in the reciever for which replacement request was raised.. Faulty product was picked on 6th nov and till now the replaced product has not be sent. When called at call centre... Agents are giving me misleading information and different agents giving different response... No one replying to mails or tweets. Neither they are refunding my money. Request your help for it is 15k product

Am purchase the Redmi A1 date 05/10/2018 but hand set 4g calling problem
i take this handset service in korba location vikash complex service center comment this bill not valid your hand set activation august so right bill proved other
why`s charges apply so pl z the solution other i have to take action.
hand set bill Already attached the mail
[protected]@filpkart.com,
[protected]@xiaomi.com,
service.[protected]@xiaomi.com,
service.[protected]@xiaomi.com
I bought Mi India as the number one brand of phone india. When asked about service from customer care, he said that there are two service centers in korba But when I first went to the service, he said that it is closed or closed and when the second went to the service center. there is a different point of view the thing here is different is that it is so dirty conduct of the staff and owner of the service center.i want there My online flipkart bill is that it will not work or it is wrong and money will cost or I asked why The service owner had the answer . Change the date of the bill or else do not talk too much.is Mi Mobile company cheating public or service owner? It is cheating on the general public so Mi Company Goodwill are bad. If my problem is not resolved then I will in the Twitter social media about My service At the very heart of the greatness,

I request that resolve my problem

I have purchased mi note 5 phone. Its purchased date does not exceded 6 month, means it is under warranty. It kept bend means not straight. When i go the mi service centre office then they said that it is bend due to some weight in your pocket, means they said it is your (My) fault. So i register my complaint at your end. My mobile no. Is [protected].
The mobile snaps and service centre snaps is attached here with.

Bought redmi 5A . In starting it was working well it has 16gb storage.extra I downloaded more than 3 apps and captured lot's of photos without any problem but now I deleted all the photos and uninstalled all the extra apps and defaulted apps too still it ain't working properly all the time it asks to clean stuffs sometimes camera doesn't work because clean message pops up .can you bring me back those pictures else fix my problem

I have redmi a5 it's display hot blur. When i visit service center they told me that internal display is damaged. My outer dipslay is perfectly intact but still they are not covering it in warranty inspite of no physical damage. They are saying its internal damage but still not showing it whether it's actually damaged or not. Kindly resolve it asap

I had ordered mi a2 with exchange offer on 24th oct. Exchange failed due to minor scratch in the phone and they refused to develer the phone to me although i was offering the exchange value in cash. They said they will refund in 7-10working days. But today is 14th november, still didnt get the money. And in the app it says refund successful!! Help!

First complaint |[protected]:48:13

I had purchased redmi y1 lite mobile which is of 16gb it has not completed one year and one day i was talking from mobile and suddenly the mobile get heated and smoke starts coming out of just beacause of it my mobile get burnt... When i take that mobile to service center then the people of customer care told me that i have to pay 50% of it then u will get a open box mobile which will be has not any warranty... Then i said why should i pay 50% payment when my mobile is in warranty period... This fault is frm ur side you have to give me a new mobile... Then the manager of mi service center said that we are not saying these all things... These all words are of mi... Then i said to them that first i talk with mi 's people then i'll get back to you... Then i complaint on friday in mi and mi give me a complaint number and they said that they will call me in 24 hours... Then i make a call in preet vihar customer care of mi and told them that mi has given me time of 24 hours they will call me in 24 hrs... Bt i didnt get any call from mi... Infact 24 hours has been completed... Then i called to mi and i told them that u are going to call me in 24 hrs bt u dint make any call to me... They started giving me excuses.. The service center is doing conference call to the backend team of customer care and they said to the customere care that talk with our customer.. I dont know that what's that to do with them.. I just want to know tge answer that we customer are fool that you are making us fool... I dnt know that why mi's customer care is not calling me... And if they want to talk in conference like this.. Then they had to told me first day tha they people can't help me... Why they said to me for wait... Please give me my answer its my humble request..
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Second complaint |[protected]:56:10

Give me something like that i didnt get any mail... When i send you mail then i received mail that as the service center told you that is correct infact servixe center didnt tell me that we have got the report of your mobile... Have a look on it.. They only said one thing that you pay here 50% and take your phone... We can only do this or nothing else... And service center can call me twice a day but mi customer care is saying that my number is not reachable... What is this... When service center is calling then they are connecting call in conference with mi for my conversation... But mi is not able to call me personally... When service center call me then they said we will help you to talk with mi customer care... If they are not reachable.. They also can send me a message... They didn't send me any msg... When service center is not reachable then they send a msg.. What does they mean... The mi a big company is going on.. And they can't put a option that if the customer's phone is not reachable then a message will be send to customer automatically... Infact this option is with them which is going by your company... I just need my answers... They said this is critical but they can't do anything in this critical thing... Even i m getting your mail system i am sending you mail.. Before that i didn't get any mail of yours... If you can't do any mail to your customer then why do you guys ask for a mail don'k ask..

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Third complaint |[protected]:27:33

Mi customer care called me after complaining of one week... And they closed the complaint without contacting me... They did'nt tell me anything... They only told me that our team will talk to you in 24 hours... I waited for their call for 24 hours bt they dint call me... I send them mail then they mailed me tht they have closed my complaint... How can they do this and how can they closed my complaint without contacting me... Is customer waiting for their call that they will closed the complaint without my permission and without contacting me after that they called me after 1 week then i told them all the situation... Then they said that they will call me in 24 hours.. And i didn't get any call yet...1 week has completed bt i didn't get any call... Tell me one thing are you making fool of customers... I didn't get any response... My phone is in warranty and i didn't get any solution yet.. Mi's backend team and service center's people make fool of customers.. Only service center can call directly they don't talk with customers directly... I think that they guys are waiting for completing the warranty period in next 30 days... And then they will send the mobile in wear house. Almost 1 month will be complete my phone is in service center... And mi's team is saying that they will call me in 24 hours.. I will be 1 month now but i didnt get any response... Mi's service center and backend team only make fool or customers they dont know anything else

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No good response / only bad response

They speak every time that 24 hours i will call but they do not get any calls and my phone has been over 1 month so far i have not received any response.

Hi,

Have purchased a MI TV from a nearby store and the product was delivered I did schedule for installation of the TV the MI company installation guy did not called or came for installation called their CUSTOMER CARE several day for approx 4 day now still no installation guy arrived and the TV lying box pack this is the service they provide.

Product deliver date 9 nov 2018 today date failed of 11 nov installation...

I'm using redmi note 4 from more than a year and from a month or so the headphones are automatically getting connected even though i've not plugged them in. Due to this, i've to keep the earphones handy, just in case i've an important call to attend. I'm unable to pick up the calls without an earphone due to this issue and nor can i listen to music on speaker. Kindly look into this matter. Thank you.

I submitted my redmi 5 at the service centre in kochi on 2nd November 2018. It had several complaints like
1. Phones contact were getting deleted automatically day by day.
2. when I type and save, the punctuation marks were getting replaced.
3. fb profile picture of my friends was getting exchanged.
4. several contacts displayed in my WhatsApp were not shown in phone contacts.
It's not even 1 year since I bought this phone. I bought It on 20.04.2018
before the completion of 6 months itself, I had to visit the service centre, and the complaints weren't resolved. since I have exams, and my notes were on the phone, I had to wait for a month to revisit the service centre. I went there on 02.11.2018
At the service centre, they made me wait for 4 hours for no reason. At last, I submitted the phone there. They are not giving me a job sheet, they are only giving me a service record. People at the service centre is telling that the service record will serve the purpose of a job sheet. but when I check the status of service online, it is displaying that my phone has already been delivered. whenever I call at the service centre, they are not picking up the phone. I had to call the customer care several times, and nothing was working out. As of 13.11.2018, it's been 12 days since I submitted the phone to the service centre. The only information I get is that it's a kind of software problem. since the company, has failed to resolve it in these 12 days and since there is no progress in repairing my phone, I request to have the repayment for the phone. since the company is so irresponsible for the customer service, I find no reason to use this brand further. I need a repayment as soon as possible so that I could buy another.
I registered a complaint at redmi itself and the
complaint Number is: WOIN[protected]
service record number is: WXIN[protected]

I have got a call from mobile no.[protected] and he told me that due to successful promotion of MI at international level you mobile number is selected and said if you want to order Redmi note 5 pro it will cost you Rs 4000. So, I said OK. So, he told me to give nearby post office pincode so that he may deliver the phone to post office, I have given my near by post office pincode and he told me to collect from that nearby post office. After two days I got post office parcel no. from my post office I.e.EZ[protected]IN
But I am not confirmed whether it is phone or something else. Also I don't have any proof that the person is speaking on behalf of MI company. So, I haven't pick up the parcel from post office. When I told him give some proof that MI company is giving these phones to the lucky customers. He told me that you want to buy or not. Due to his rude behaviour I confirmed that this is fraud call and fraud company then I started abusing him. So, please take care of this. I want to buy Redmi note 5 pro but not in this fraud way.
Thank You