Xiaomi India Complaints & Reviews

I ordered an MI charger from the website https://www.mi.com/in/index.html.
the specifications mentioned the product as MI charger while only adapter was delivered. And moreover MI customer service is not accepting the return for this product.
Please help on same. Attached the specifications image.
Order Date:
Mon, 07-Jan-2019 03:58 pm
Name:
Ankur Shukla
Order number: [protected] Total : ₹ 399

email id : [protected]@gmail.com

Hi Team,

Today around 4:40 PM IST as on 7th December 2019 someone used my Amazon Pay Balance and purchase some product from MI site, When I ringed Amazon India (several times) they are saying they asked me to contact Xiaomi India and when contacted them they are saying they can do anything about it and Amazon is saying they also cant do anything about it as it was done from your account.

I am not sure what to do in this matter as I never made any transaction and Amazon is not clear what was ordered and MI is not ready to tell me what was order with my money, i am not clear who to reach out to and get my money back.

Amazon registered email id : abhinav.patel.[protected]@gmail.com
Amazon Transaction Id: P[protected]
MI ID : 2001519010786264158101

Can you please look into it and let me know next steps and or help me get the money back into my account.

I brought redmi note 6 pro mobile on 23rd nov 2018 but now it bent during charging
Then I immediately visit nearest mi service centre at Abhi Services, Ahmednagar
He told me it is a physical damage but I reply sir these is not a physical damage it is a manufacturing default
They also said it's a physical damage
He also said your mobile problem is not in under warranty, and say you will call at their toll free no [protected]
I said to them sir I want to meet / Call your senior but he said we are not able to share him or her mobile no to you.
I asked him sir, What is the meaning of physical damage ? He answered when mobile has accidentally damage, water problem and etc... And he said your mobile was bent during your mobile is in your pocket but I say at that time I attend my 12th preliminary exam at my collage and at that time mobile was in my home for charging, he said you talk false then I said I meet to my paper examiner, my friends, my family members also .
Suddenly he call their senior and he added to me in their conversation and their senior said these Is your and managers problem ...
After 1 day they said we only offer 50 ℅claim
On their letter they write it is the out of service warranty .

Dear sir/madam,

Please note that i have purchase a red mi 6a black phone purchase on 12.10.18 through amazon

Now a days it has been curve/ bending daily.

Today i have gone your shakarpur school block service centre but no response from them, then i have gone your laxmi nagar metro service centre but no reponse from them and they gave a new address at preet vihar service centre then a gone there but that is no response from them.

Please note this phone on warranty or not. I have purchase only 2-3 month earlier.

Please look in to the matter and solve this problem asap.

Thanks & regards

Puran upadhyay
[protected]

Hello there,
The mi service centre executives (Authorized in the name of om computer) of samastipur district, bihar
Has try to downgrade the latest android version, pie to oreo on 31st of december 2018 (To correct battery drainage issues) but give the job sheet on 2nd of january 2018.
In this process, the phone has lost imei number and network.

Now, the service executives are not giving additional warranty on this product as they told that, the full board will be changed to restore this phone in original condition..

My phones warranty will last on 13th of january 2019 and at this time, they are changing the internal part of the phone without mentioning all the items on job sheet number wxin[protected]Bar code)

Please do the needful as soon as possible.

Regards,
S m israr
[protected]
[protected]

Hello, I am yash panwar n last year in may 2018 i bought a new redmi note 4 n it was working good .. last day in afternoon i operated my smartphone n after 10 min, a little smoke came out from the head phone jack so i left the mobile n suddenly the mobile get blasted .. thnkgod i saved my self .. so dear smartphone company what would you like to say about this incident...
The phone was blasted very badly n i could be injured severly, didnt expected this from you..
Now, i want your anwer ... Please contact me n give me the solution for this problem😡 ... Otherwise i am going take an strict action against you.

I purchased mi max 2 in june 2018 nd now its charger is creating lot of problems nd charging phone very slowly nd i have checked its average charging. It is charging 11% per hour

I have called in customer care nd they provided me a no. To check the performance of battery "*#*#3463#*#* something like this only. Nd i hope that company will exchange the charger as it is in warranty nd it is original charger of mi itself which i got in packed box.

I hope that u will solve my problem

Sir,
I m prakash from trichy, tamilnadu (Contact no. [protected] & [protected]). I have been bought a mobile poco f1 on 25.12.2018 from your retailer address given as, m/s. Digital shopee, mi retailer, bharathiyar salai, cantt, trichy - 620001, (Near nalli silks)

Due to retailer end network problem they are collected double time payment with 2% service charges of rs.21165.00 + rs.21165.00 (Thro card)
Inspite of repeated phone call reminders they are not refunded my amount so far. Rs.21165.00

Hence, i humbly requesting the forum to take action against the retailer in order to refund my amount rs.21165.00 with interest rate of 18% from billing date.

I have note 5 pro mobil camera flashlight problem last iam complete in your service centers but problem is not salad but iam checking other new phone camera testing there is problem flashlight is no white just red colour problem is flashing find out the problem but company is complete solution problem change the flashlight take the problem solutions

Hello

Sir/Madam,

[Reference: [protected]]

On 26-Nov-2018, I bought the MI
POCO F1 Graphite Black 6GB+64GB. The order has not been delivered because it required replacement of my old mobile but my mobile is having screen damage issue, Because of this reason they deny the order delivery.

I have already made the payment in advance and now I still waiting the refund. I have call customer care 7-8 times but no action taken. Without any reason I am paying that mobile EMI with interest.

From the company policy you are required to refund for the product is within 15 days to me. As I have still not received refund

Yours faithfully,

Pranay Jadhav

Mob - [protected]
Email- [protected]@gmail.com

Not deliverd my order on time, it’s going to be more than 14 days. (Order no-[protected]) take immediate actions. I called the customer service at least 15times, but their is no proper response. I’m not satisfied with your services. Take necessary actions as fast as possible and provide me with a proper tracking facilities. Please provide me with a call or message after dispatching the item. Else cancel my order and refund the same.

Xiomi redmi y1 मे ना ही आगे का स्पीकर काम सही करता कालिंग दौरान और बीच बीच में परेशानी देने के लिये hold mute etc पर चला जाता जिससे मुझे काफ़ी परेशानी सहनी पडी और हैंग, स्लो, हीट देना, चार्जिंग में शुरुआत के दिनों से प्रॉब्लम और सही प्रोसेस ना करना कभी हैंग तो कभी कुछ परेशानी कर दिया फ़ोन ने क्या इसलिए ये ये सब फ़ोन बेचे खरीदे जाते है xiomii ki redmi company को mail दीजिये ताकि वो रिफंड, compensatation, penality सब मेरा जल्द ही दे

My problem is my phone display is Miss behave and line on screen and this is a internal problem and his tell me that is a physically damaged and his not give me the job sheet and I tell him that you give me the job sheet and mention the problem in job sheet I'm not accept verbally but his forced me this is a physically damaged (photo attached) so you checked the picture and tell me how to physically damaged. So do some action against the service centre. His coordinator name is shiv his working in Nehru place service centre

When i purchased phone from dealer he tell me that your phone screen change one time free but now company refused to change this in my bill there was written down and mi company also produse screme that time i purchase
Company has cheated me this is not fair dealing kindley take acation against company
Plz help me plz help me plz help me

Thankyou
Abhishek kumar
[protected]
[protected]@gmail.com

Hi mi team,

I booked redmi note 6 pro on 28-nov-2018 on exchange basis of my old redmi y1 mobile and paid 9049 amount after exchange discount order number: [protected]. The courier boy came on 30-nov-2018 to collect my old mobile and saw as it has few scratches and a small dent at bottom he rejected to take the old one. You verified all my device functionality on mi store app before giving exchange estimated amount. Why this guy rejected my old mobile?

After that mi refund game started. They don't want to refund my amount so playing games. Whenever i call customer care they say like wait for some more time. On 14th dec 2018 somebody called and told like your refund initiated have to wait for 8 to 10 working days. How much time should i wait for my amount to refund its been a month and still you guys asking me to wait.
My case numbers with you is woin[protected] & woin[protected]. I have written mail to your service.[protected]@xiaomi.com nobody replied for this. I had a chat on your facebook page also no reply. What value you are giving to customer.

I have attached the status of my order on different dates on my mi store app. Why you guys are so careless about customer concers. Its my hard earned money and you are keeping the money for no reason. I really pissed off with mi. My entire family uses mi phone but today i lost my impression on mi.

—
Chat with customer care
—

Is anyone available to chat?

Hello. Let us know your concern and we will help you further?
Woin[protected] can you please verify this ticket and let me know the status
I called many times to customer care and they are not helping
Anybody there?

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
How many days i have to wait and recently i am seeing someother status on my mi store app. What does it mean?
The product dispatched to ekart logistics yesterday what does it mean
Are you there?

We request you to please wait as the refund is already been initiated.
Fri 17:03
Hi anybody there?
My complaint not yet resolved

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
Today is 10th day boss not yet done and still you guys saying same thing wait for 10 days.
How many 10 days i should wait tell me?

We request you to please fill the required details in the below link and our team will get back to you at the earliest.
Link: http://in.miquery.ind.mi.com/
Mi query
In. Miquery. Ind. Mi.com
I raised query.

We request you to please wait and the team will get back to you at the earliest.

I am only calling nobody called me back so far after dec 14th 2018. I need a compensation also as fine because they should not do this to anybody in future.

Regards,
Srinivasu pemma.

I've purchased xiaomi redmi note 5 on 7th november 2018 and i'm facing the problem of automatic switch off when kept idol and hanging and getting off of the phone every time. I've visited 2 customer service centers for more than 5 times and they don't have any idea to solve the problem. If i contact the customer care number, they say to visit the customer service center. I've lost so many important calls due to this problem

Dear team,

I purchased mi power bank from flipkart on October 2018. Id no OD[protected]. For the past week it seems not working. I do not claim to be replaced, rather get it serviced for which i would pay. Please arrange a paid service for power bank.

Address
No 29 s1 Sree mangalambigai flats, muthiah nagar 2nd street Kovilambakkam, Chennai 129

Since no proper response from customer care and service center near me, took me a bold decision of posting here.

Please do the needful.

My redmi 6 pro gets its battery drained fast as i couldn't get any benefits of a 4000 mah battery. I haven't used any heavy apps too. I cant even travel anywhere believing this phone. Also some time the fingerprint sensor also do not works. Pls solve the issue. Anyway pls try to reply fast or else i need to move legally through consumer court and it may affect your sales in india too.

Date-26/12/2018
Complaint by pankaj chandrakant thete
Complaint no - woin[protected]
Location - sai enterprises, chakan, pune, 410501

I have raised complaint about camera operating slow & resolution problem in sai enterprises, service centre, chakan. But they raise complaint in system as a sw update by customer request only this in not a case. I have not signed paper because my problem not get resolved. They talked with me arrogantly like you do what you want to do, we will manage. I asked for them to please share job cart no but they can't. So i called customer care no & raised complaint. Complaint no is on top of complain description.

I want my problem get resolved as soon as possible

I sri abhishek banerjee, a resident of vill.-sanbandha, distt.-bankura, state-w. B., brought mi a2
Smartphone from mi store (Online) on 16th dec 2018, within single day o[censored]sage i found that the speaker is defective, so the company replaced the phone but in the replaced phone same problem occurred. Again i did contact to the mi care, next day i received a call from the company asking whether i want replacement or refund. As i wanted refund they asked me to send a cancel cheque & keep the phone ready to be the company from my house. I sent a scanned cancelled cheque through email & next day
The phone has been collected by the courier service. The phone reached to them on 8th dec2018. On 12th dec2018 i received a mail from them narrating that ‘’refund will be completed with in 8-10 working days & will be reflected in my bank account. On 17th dec 2018 they call me asking more 8-10 days for the refund.
Till this day refund has not done without any reason.yesterday 25/12/18 I received a call from mi name of person Benayok & he told me that your total refund completed next 3-4 days & it's reflect in your bank account.if my refund not added in my bank account before 1jan I decided that I visit district consumer forum.