Xiaomi India Complaints & Reviews

Hello there,
The mi service centre executives (Authorized in the name of om computer) of samastipur district, bihar
Has try to downgrade the latest android version, pie to oreo on 31st of december 2018 (To correct battery drainage issues) but give the job sheet on 2nd of january 2018.
In this process, the phone has lost imei number and network.

Now, the service executives are not giving additional warranty on this product as they told that, the full board will be changed to restore this phone in original condition..

My phones warranty will last on 13th of january 2019 and at this time, they are changing the internal part of the phone without mentioning all the items on job sheet number wxin[protected]Bar code)

Please do the needful as soon as possible.

Regards,
S m israr
[protected]
[protected]

Hello, I am yash panwar n last year in may 2018 i bought a new redmi note 4 n it was working good .. last day in afternoon i operated my smartphone n after 10 min, a little smoke came out from the head phone jack so i left the mobile n suddenly the mobile get blasted .. thnkgod i saved my self .. so dear smartphone company what would you like to say about this incident...
The phone was blasted very badly n i could be injured severly, didnt expected this from you..
Now, i want your anwer ... Please contact me n give me the solution for this problem😡 ... Otherwise i am going take an strict action against you.

I purchased mi max 2 in june 2018 nd now its charger is creating lot of problems nd charging phone very slowly nd i have checked its average charging. It is charging 11% per hour

I have called in customer care nd they provided me a no. To check the performance of battery "*#*#3463#*#* something like this only. Nd i hope that company will exchange the charger as it is in warranty nd it is original charger of mi itself which i got in packed box.

I hope that u will solve my problem

Sir,
I m prakash from trichy, tamilnadu (Contact no. [protected] & [protected]). I have been bought a mobile poco f1 on 25.12.2018 from your retailer address given as, m/s. Digital shopee, mi retailer, bharathiyar salai, cantt, trichy - 620001, (Near nalli silks)

Due to retailer end network problem they are collected double time payment with 2% service charges of rs.21165.00 + rs.21165.00 (Thro card)
Inspite of repeated phone call reminders they are not refunded my amount so far. Rs.21165.00

Hence, i humbly requesting the forum to take action against the retailer in order to refund my amount rs.21165.00 with interest rate of 18% from billing date.

I have note 5 pro mobil camera flashlight problem last iam complete in your service centers but problem is not salad but iam checking other new phone camera testing there is problem flashlight is no white just red colour problem is flashing find out the problem but company is complete solution problem change the flashlight take the problem solutions

Hello

Sir/Madam,

[Reference: [protected]]

On 26-Nov-2018, I bought the MI
POCO F1 Graphite Black 6GB+64GB. The order has not been delivered because it required replacement of my old mobile but my mobile is having screen damage issue, Because of this reason they deny the order delivery.

I have already made the payment in advance and now I still waiting the refund. I have call customer care 7-8 times but no action taken. Without any reason I am paying that mobile EMI with interest.

From the company policy you are required to refund for the product is within 15 days to me. As I have still not received refund

Yours faithfully,

Pranay Jadhav

Mob - [protected]
Email- [protected]@gmail.com

Not deliverd my order on time, it’s going to be more than 14 days. (Order no-[protected]) take immediate actions. I called the customer service at least 15times, but their is no proper response. I’m not satisfied with your services. Take necessary actions as fast as possible and provide me with a proper tracking facilities. Please provide me with a call or message after dispatching the item. Else cancel my order and refund the same.

Xiomi redmi y1 मे ना ही आगे का स्पीकर काम सही करता कालिंग दौरान और बीच बीच में परेशानी देने के लिये hold mute etc पर चला जाता जिससे मुझे काफ़ी परेशानी सहनी पडी और हैंग, स्लो, हीट देना, चार्जिंग में शुरुआत के दिनों से प्रॉब्लम और सही प्रोसेस ना करना कभी हैंग तो कभी कुछ परेशानी कर दिया फ़ोन ने क्या इसलिए ये ये सब फ़ोन बेचे खरीदे जाते है xiomii ki redmi company को mail दीजिये ताकि वो रिफंड, compensatation, penality सब मेरा जल्द ही दे

My problem is my phone display is Miss behave and line on screen and this is a internal problem and his tell me that is a physically damaged and his not give me the job sheet and I tell him that you give me the job sheet and mention the problem in job sheet I'm not accept verbally but his forced me this is a physically damaged (photo attached) so you checked the picture and tell me how to physically damaged. So do some action against the service centre. His coordinator name is shiv his working in Nehru place service centre

When i purchased phone from dealer he tell me that your phone screen change one time free but now company refused to change this in my bill there was written down and mi company also produse screme that time i purchase
Company has cheated me this is not fair dealing kindley take acation against company
Plz help me plz help me plz help me

Thankyou
Abhishek kumar
[protected]
[protected]@gmail.com

Hi mi team,

I booked redmi note 6 pro on 28-nov-2018 on exchange basis of my old redmi y1 mobile and paid 9049 amount after exchange discount order number: [protected]. The courier boy came on 30-nov-2018 to collect my old mobile and saw as it has few scratches and a small dent at bottom he rejected to take the old one. You verified all my device functionality on mi store app before giving exchange estimated amount. Why this guy rejected my old mobile?

After that mi refund game started. They don't want to refund my amount so playing games. Whenever i call customer care they say like wait for some more time. On 14th dec 2018 somebody called and told like your refund initiated have to wait for 8 to 10 working days. How much time should i wait for my amount to refund its been a month and still you guys asking me to wait.
My case numbers with you is woin[protected] & woin[protected]. I have written mail to your service.[protected]@xiaomi.com nobody replied for this. I had a chat on your facebook page also no reply. What value you are giving to customer.

I have attached the status of my order on different dates on my mi store app. Why you guys are so careless about customer concers. Its my hard earned money and you are keeping the money for no reason. I really pissed off with mi. My entire family uses mi phone but today i lost my impression on mi.

—
Chat with customer care
—

Is anyone available to chat?

Hello. Let us know your concern and we will help you further?
Woin[protected] can you please verify this ticket and let me know the status
I called many times to customer care and they are not helping
Anybody there?

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
How many days i have to wait and recently i am seeing someother status on my mi store app. What does it mean?
The product dispatched to ekart logistics yesterday what does it mean
Are you there?

We request you to please wait as the refund is already been initiated.
Fri 17:03
Hi anybody there?
My complaint not yet resolved

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
Today is 10th day boss not yet done and still you guys saying same thing wait for 10 days.
How many 10 days i should wait tell me?

We request you to please fill the required details in the below link and our team will get back to you at the earliest.
Link: http://in.miquery.ind.mi.com/
Mi query
In. Miquery. Ind. Mi.com
I raised query.

We request you to please wait and the team will get back to you at the earliest.

I am only calling nobody called me back so far after dec 14th 2018. I need a compensation also as fine because they should not do this to anybody in future.

Regards,
Srinivasu pemma.

I've purchased xiaomi redmi note 5 on 7th november 2018 and i'm facing the problem of automatic switch off when kept idol and hanging and getting off of the phone every time. I've visited 2 customer service centers for more than 5 times and they don't have any idea to solve the problem. If i contact the customer care number, they say to visit the customer service center. I've lost so many important calls due to this problem

Dear team,

I purchased mi power bank from flipkart on October 2018. Id no OD[protected]. For the past week it seems not working. I do not claim to be replaced, rather get it serviced for which i would pay. Please arrange a paid service for power bank.

Address
No 29 s1 Sree mangalambigai flats, muthiah nagar 2nd street Kovilambakkam, Chennai 129

Since no proper response from customer care and service center near me, took me a bold decision of posting here.

Please do the needful.

My redmi 6 pro gets its battery drained fast as i couldn't get any benefits of a 4000 mah battery. I haven't used any heavy apps too. I cant even travel anywhere believing this phone. Also some time the fingerprint sensor also do not works. Pls solve the issue. Anyway pls try to reply fast or else i need to move legally through consumer court and it may affect your sales in india too.

Date-26/12/2018
Complaint by pankaj chandrakant thete
Complaint no - woin[protected]
Location - sai enterprises, chakan, pune, 410501

I have raised complaint about camera operating slow & resolution problem in sai enterprises, service centre, chakan. But they raise complaint in system as a sw update by customer request only this in not a case. I have not signed paper because my problem not get resolved. They talked with me arrogantly like you do what you want to do, we will manage. I asked for them to please share job cart no but they can't. So i called customer care no & raised complaint. Complaint no is on top of complain description.

I want my problem get resolved as soon as possible

I sri abhishek banerjee, a resident of vill.-sanbandha, distt.-bankura, state-w. B., brought mi a2
Smartphone from mi store (Online) on 16th dec 2018, within single day o[censored]sage i found that the speaker is defective, so the company replaced the phone but in the replaced phone same problem occurred. Again i did contact to the mi care, next day i received a call from the company asking whether i want replacement or refund. As i wanted refund they asked me to send a cancel cheque & keep the phone ready to be the company from my house. I sent a scanned cancelled cheque through email & next day
The phone has been collected by the courier service. The phone reached to them on 8th dec2018. On 12th dec2018 i received a mail from them narrating that ‘’refund will be completed with in 8-10 working days & will be reflected in my bank account. On 17th dec 2018 they call me asking more 8-10 days for the refund.
Till this day refund has not done without any reason.yesterday 25/12/18 I received a call from mi name of person Benayok & he told me that your total refund completed next 3-4 days & it's reflect in your bank account.if my refund not added in my bank account before 1jan I decided that I visit district consumer forum.

I am using mi4i (16gb) since 2015 and now i am facing battery problem in this model. For this i searched on internet for availability of the original battery and somewhere i found that xiaomi has stopped manufacturing battery for mi4i model and they are giving 1000 rs coupon for unable to provide battery to the customer.

I was very excited for that i thought its a thanks to the x iaomi that at least they are providing some compensation.

But unfortunately when i contacted xiaomi service centres of ajmer and of the jaipur they answered that there is no such coupon available by the company.

May i ask the company what to do now. It's your fault that you stopped manufacturing battery and now you are denying to provide compensation. I can't throw this mi4i into the dustbin it costs me rs 12000/- approx and being a child of middle class family i am not in a condition now to buy the new phone. Please look into the matter and provide the necessary help in this regards.

Contact details : ankit kumar jangid, mobile no [protected]

As my product mi 3s prime has problem of sound and mic so i take it to near by service centre near gondal road, rajkot on 24th dec, 2018. As my product was out of warranty i was charged 520/- for repairing mic and sound as they replace the chip. After repairing i checked for mic and sound only as my issue was that only under normal human tendency. After that when i insert simcard i noticed that vibration has been stopped and camera was not able to focus. Yesterday there was holiday so i have visited there today noon. They have solved my camera focus problem but they are charging me to solve vibration problem. They are not taking responsibility of their mistake. They are showing me qc test where vibration test has failed but it was taken by after repairing, exactly what i m explaining that while repairing they have arised new issue of vibration by mistake. They are not answering me properly and ignoring me. They are telling that they have no relation about mic and sound with vibration, but camera issue has also no relation with sound and mic but it was also arised by them and repaired by them today noon... They are charging nearly 500-600/- for solving vibration issue. Very disappointing service of mi india. As i have to pay for there mistake.

No audio since evening. Blur sound coming. Details. Wu74843 hsn:85287217, 16940/[protected] as per tax invoice. Date of purchase 25/08/3018 c. Raghavendra rao, hno 45/37/55, jagannadhapuram, visakhapatnam 530 016. How do i know why sound is not coming, it is you to come and resolve. I am unable to explain beyond. It is up to you. Pl resolve the problem at the earliest.

Dear team,

I have purchase redmi note 5 pro on 20 jun 2018,

Within 2 month its develop yellow circular patches patches on screen,

I went to service center ant they replace the screen, but again within 2 month its appearing again

As this problem repeat again in 2 month i cannot keep replacing screen every 2-3 month and throw the phone after 1 year once warranty is over,

I have called service center several times and request to replace my cell phone completely but not received positive feedback,

Requesting you to replace the cellphone or i will have no other way but to complaint in consumer court for the same,

Awaiting prompt and positive feedback from you

Attaching invoice copy for your reference

Thanks & regards

Prashant bagul