Xiaomi India Complaints & Reviews

I complained to mi before the order shift, that my order should be canceled, the address from me is wrong, but my order has been delivered and i have not even calledi want my order to be returned to me on the addressi request you to see my complain as soon as possible and send my order to me. I want to talk to the blue dart company as soon as possible and find out where my order is on

Mere mobile ka fingerprint sensor kam nahi kar raha h m service center par gaya tha to baha bata rahe h ki apko pay karna hoga rs1350 rupay abhi mere mobile ki 6 month varenty baki h mobile par kahi damage ka koi nissan bhi nahi h agar mere se damage ho jata to mai complent nahi karta abhi mujhe 6 month huye mobile le kar jab liya tha mobile tabhi kabhi kabhi sensor kam nahi karta tha

I have purchased a 2. But is very slow in processing. It always hangs. It takes a lot of time to open any operating system. I have purchased two months back. I always use it after restarting. Battery back up is very low. My money is wested. I request the mi store to change my phone and i will exchane another mobile of same version. I request the mi store to change my mobile and provide me new one.

I bought xiaomi redmi note 5 in april 2018. From last month it started giving me problems like it automatically got switching off, when i pressed power off button then it restarted, it was also hanging so i went to customer service center. They said me that they had reinstalled the software and these problems will not come again but it started giving me problem like hanging, automatically wifi disconnecting. So, i went to customer service center yesterday, they said that tere are no issues and didn't did anything and were dealing with me in very much bad manner. I am very much disappointed by your customer service center. I want solution for my problems as my mobile phone is in warranty.

This is for your kind attention after repetitive request and technical visit my phone issue yet not been resolved (Invoice has been attached).
Then after that i have visited mi service station twice to resolve the issue temporarily (Service token details are as attached)
In the very next day again my sim slot no 1 was not working and i'm now running on sim slot no 2 only.

Now kindly note that after purchasing this product within 3months i have arranged technician visit twice and service centre visit twice but still i'm facing several others hardware problems, hence i'm surprised to see the product quality and service accuracy of your company, with due respect to your company's brand equity i would like to replace this handset with inmidite effect else will have to use social media and consumer forum to act upon.

Please respond asap.

I sri abhishek banerjee, a resident of vill.-sanbandha, distt.-bankura, state-w. B., brought mi a2
Smartphone from mi store (Online) on 16th dec 2018, within single day o[censored]sage i found that the speaker is defective, so the company replaced the phone but in the replaced phone same problem occurred. Again i did contact to the mi care, next day i received a call from the company asking whether i want replacement or refund. As i wanted refund they asked me to send a cancel cheque & keep the phone ready to be the company from my house. I sent a scanned cancelled cheque through email & next day
The phone has been collected by the courier service. The phone reached to them on 8th dec2018. On 12th dec2018 i received a mail from them narrating that ‘’refund will be completed with in 8-10 working days & will be reflected in my bank account. On 17th dec 2018 they call me asking more 8-10 days for the refund.
Till this day refund has not done without any reason. So i am to direct you to take necessary action against my problem.

I ordered a handset from mi.com worth inr 17, 849 on 25-oct-2018 and on the 28-oct cancelled it to order a different variant. Usually it takes 8-10 working days to receive the refund but when the time exceeded i contacted the customer care where they gave me the transaction id and told me that the refund was initiated on 9-nov-2018. I contacted the bank for the same where i was told that there is no such transaction. Further i called the customer care where they provided me with the arn number and asked me to give it to the bank to track the transaction for which the bank stated that the arn number shows that the amount is successfully deposited to the merchant's account but there is not trace of any refund initiation and from that time i called the customer care several times but every time they only repeated the same sentence that refund has been initiated from our side, you have to coordinate with the bank for the same. They registered several complaints of mine and assured me that i will receive a call from backend team but no call came from there side and when i called for the update they told me that the complaint has been closed as refund has already been initiated. Some senior supervisor advised me to contact amazon pay as transaction was done from there but i don't understand what they have to do with it as refund is always sent directly to the account from where the transaction was made, instead i did that too but of no use.
They always give the same response that "we know you are eagerly waiting for the refund. You will receive a call from our team in next 24 hrs and we have registered your complaint" but again no call and complaint gets closed without any update. It's been two and half months and there is no guarantee yet whether i will get my money back or not. They keep changing their date of transaction once it was 25 oct, after few mails and complaints
1) isin[protected]f36f, 2) isin[protected]ae7,
3) isin[protected]aded, 4) isin[protected]

I bought mi tv last month, and its not even a month the tv stopped working. I raised a complaint and service engineer was very rude. I was wondering whether he is customer or me. Moreover he directly said to me buy different brand but we will not help you.
I infact bought 2 years of extended warranty but it is of no use. Their services are pathetic and worst. Products are worst and there is no guarantee if it works as well, after buying. I am fade up with mi and will not recommend anyone to go for any mi products.
There is no response on my complaint. I wasted my money on mi tv. Now wondering what to do. Please provide me senior management contact details so i can write to them what customers are facing with their fake chinese products.

Nandan kumar
+91-[protected]

Dear sir
My name is ditto booked redmi note 6pro on 28th nov payment also done their shipping policy is 2 to 4days but they misused their policy so 3rd dec contact the customer care the told some technical issue so we take complaint against the order so i asked to customer care executive to cancel my order the also cancelled the told refund policy is 8 to 10days but again the misused the fooled me again 17dec contact the mi customer executive the told we will take the complaint against this and the told again wait for 8 to 10 day's here i am attaching the proof of my order. My order i'd is:[protected]

Dear sir,
I purchase mi note 6 pro 15 days ago. Previous day, after lunch when I took my phone and open it. display half show and otger half didn't show anything so I go to service canter of mi. A person of service canter tell me .your display is inner damage.i told them nothing happen accidentlly or any other causes from my side.if accident happen then outer display must be broken..but there is no scratch on display..
Service man told me you have to pay 6000/- for display ..
As per mi warrenty terms if screen accidentlly damage, liquide damge then it's not under warrenty ...but in my case nothing happen to this type of it...it's just stop working.
I told service men, you find any type of outer scratch or damage on screen, then how could you say that it's accidentally happen..then he told me that talk to customer care.

I call to customer care but they also not proper answering ...

In now days mi is pioneer in Indian market but service is not good...

In last, I am self respected person, if really accidentlly damage then i never complain. But it's bcz of other issue..

I have a complain ..plz solve it ..
Sn no-20320/88XV03240
My contact no-[protected], [protected]
[protected]@gmail.com

I have ordered for poco f1 graphite black mobile phone from 'mi.com' on[protected], order id:[protected]. Transport number:[protected]. Delivery id: [protected]. Transport company - blue dart.

I have already paid the amount of rs 20, 999/- on 27/11/2018. But till now[protected] product not delivered. I have contacted with the customer care of mi india, on 13/12/2018, they assured to contact me with in 48 hours which ended on[protected]. It's almost 3 weeks gone after my order and payment of money.
Till date they didn't try to contact me. Veryy poor service and delivery from mi india.
They have

One portable power supply for my smart phone rated as 20000 mah power bank, battery model no:[protected], (It seems the mobile no has been written instead of correct model number, by the shop keeper in an intention of making fraud), as mentioned over guarantee card, was purchased from m/s new sar rema battery house, shop no 68, ambar market, lucknow owned by mr rohit kumar (Mob:[protected], ph no:[protected]) against cash payment of rs.1000/- (One thousand only) on date:08th october, 2018. As directed by the shop keeper the unit had been charged fully and was put to use on smart phone. It is found that the unit failed in the specified service. Having doubt in product the supplier was contacted for the problem but he refused to solved the problem and directed me to report the problem to the manufacturing company. Since the packet/box does not contain any address of the manufacturer hence i failed to act as per the advice of the shop keeper and revert back to him. Asking me to get replacement he is playing "hide and seek" and did not do any fruitful even after many visits given by me by travelling from haridwar to lucknow by third a/c railway journeys and staying in hotels at lucknow.
For a ready in hand evidence i have one guarantee card, packing box and the device with me.
Prayer: the shop keeper has made a big fraud against me with physical and mental tension panic to me as i am a very old person and for blood clot in my brain, as per the doctors advise i have to go every where out of home/travel with some attendant only.
The shop keeper may kindly be punishes for his fraud with cost and reimbursement of at least rs15000/- to me by an early date, at my place of stay i. E. Haridwar (Uttarakhand)

Respected sir/mam, im resident of nepal. I have purchased my phone from flipkart. 2 years later by display broken so i changed it in mi care siliguri. My problem is that they changed my original battery with faulty. I was only to change my display. When i check product authenticate its say wrong s/n of battery. Dont know why they did so? Battery even dont last for 1 hrs. My phone imei is [protected]. Battery s/n is swbm[protected]aj12.
Please check this seriously. My email id [protected]@gmail.com.

I bought my phone 6 month ago. From that time only it is not working properly. It problem is that, in a day at least two time i have to close the mobile. Because no call is going and coming. I think it is due to the problem of mobile. So what can i do, please resolve this matter. I don't no where is service center or not. And i listen that it is taking money also in service center. So kindly accept this problem and please resolve it.
Thank you

This is the second time. It's not working. Its in guarantee period, this time too.
At first time, left earphone had stopped working completely.
So, mi service center near me, provided me new ones. But, left earphone had stopped working partially, this time too!
Sometimes, we can here voice. After some adjustments.
And, it's not been more than two weeks.

I had ordered poco f1 in replacement of mi max from mi online store. At the time of delivery, inspection of my old phone was failed due to damage in phone. Hence, package was also not delivered. Courier person asked me to cancel my order and order same product again. However, there is no option of cancellation once your order is shipped.
I tried to contact to mi costumer care online support twice. Both the time i received an answer as once package is returned to warehouse refund process will be initiated. It has been 15 days still i am waiting for refund.

I am not able to unlock the bootloader with legal method, and if i try illegal then my device will be bricked, why block bootloader when you want to be user friendly. I am having erroor 20091 and mi support isn't helping. I tried to contact them but the didn't Replied, and their live chat is useless they don't even understand the concept o[censored]nlocking bootloader.

And they call themselves User friendly.

I recently ordered redmi 6a and receive my parcel on 4th dec. Now i am unable to connect my mobile internet through hotspot inspite of all settings required for wireless connection. My new mobile hotspot menu do not have device identification option so can't search for laptop wifi, while my friends redmi 5a connect automatically. My mobile hotspot connects with other mobiles wifi but not with laptop. All laptop setting are as per required for wireless connection. I called mi customer care but my problem is not resolved. Please tell me changes to be made for proper functioning. Thank you

Mi India-Regarding not getting my refund still now

Hello Mi,
Mi Order Id- [protected]
Delhivery waybill no.[protected]

I have booked a phone Redmi note 5 pro (red)64GB+4GB on 22nd Of November 2018 through Mi.com and made the online payment of 13999 by my debit card. After that they shipped my product to Delhivery courier on the same date, after two days delhivery returned the product to the seller of Mi on 24th nov. Then i contacted to the customer care they told me that delhivery returned the product due to technical issues and your refund will be generated as soon the product reaches to the warehouse. After two days, again i called to the customer care they told me that your refund id[protected] is generated and hence refund has been initiated on 26 November and amount will be credited in your account within 7-10 business days. I waited still 14 days means two week despite of that i didn't receive any amount in my account. Again i contacted to customer care they didn't give the satisfied answer, as they only making us fool. Even they don't want to share the ARN/RRN number so as i contact to my respective bank for the refund. I never expected this from Mi India that they don't want to refund my money back at promised date and not delivered my paid product. How cheap the service of Mi is. The third party sites (Flipkart, amazon) are more better than Mi.com.
Please refund my money as soon as possible otherwise I'm going to post it to everywhere and i will have to report to the police/consumer forums and file a case regarding my refund. It has been so delayed. Please help me.

I need hd graphics mode for pubg mobile. I spend 15k and can't even play hd games. It has sd 636 what's use of it if i can not play games in good graphics. I seriously need solution for this. Give update as soon as possible. Pubg hd mode i want thats all.in early it was available then what's happen now?? I have spend 15k, vivo, oppo is giving hd mode in 13k and you done this to me.