Xiaomi India Complaints & Reviews

I have purchased mi led smart tv 4a 108 cm (43) from www.flipkart.com with order id-od[protected], invoice number # fabpcs[protected]

When i received tv then i saw its picture quality was not upto the mark & then i noticed bureau of energy efficiency sticker of govt of india on tv mentioning that this is lcd tv & not led tv. This was very shocking to me as i ordered for led tv & product sent to me was lcd tv which is cheating with me by flipkart/mi.

This is totally misselling as on bill also its led mentioned & everywhere in specification it is led mentioned & in actual its lcd tv which they are selling in market.

This fraud is being done by them openly & they are cheating customers.

Please help.

I took redmi note 5 on date 24th march 2018. Phone is working fabulous but from morning my charger is not working properly i am not interested to charge my phone with any other chargers rather than which is provided with phone box so please replace my charger with a new charger so that i can enjoy my phone use i disappointed that i got accesory complaint with in five months period please resolve the problem as soon as possible

Hi,

We are brand customer of xiaomi phones. Me and my wife both are using smart phones of your company.

Two months back i had given mobile at one of your service centre in hyderabad (Pin-500015) as my mi a1 mobile was immersed in water and display screen was broken. They charged me rs. 5500 and changed the display screen and dried out the water. They told me that now it is under 3 months warranty.

Almost after 2 months, my display stopped working while all other functionalities are rendering fine. I took it again to same service centre. Now they are saying i've to pay rs. 7500 more as display connector is not functioning due to water clog and hence whole mother board need to change.

My concern is,

1. How did they dried it in first service if water was still remain there and made the connector non functional?
2. What is the use of getting 3 months warranty if they are not ready to repair/replace it back?
3. They are saying, as per comp policy even if small defect happen with any part of mother board (Psb) whole mother board need to change.in open market display connector cost is just rs. 35, why i should bear the entire cost of mother board just due to customer unfriendly policy of company?

I request you to please address this issue or share the details to concern authority to sort out my grievance. You help in this regard will be highly appreciated.

Regards,
Shadman

Hi,

Today someone came to my salon and told i want to buy voucher for my wife so wanted to do paytm plz share ur o t p, i thought i bought new phone today so i need to give o t p and gave him to buy voucher for his wife

His mobile number where he called my salon was [protected]. He cheated me.

After 10 mins or less my paytm walet ballet of 16999 was used for buying a xiaomi phone of which details are attached

Kindly stop this transaction and return my money as it’s a fraud and you all can stop it

I checked with xiaomi customer care some rovind has booked from number [protected] but payment is my payment by cheating
It’s my request go look in this matter urgently

Attached police complaint signed hard copy and other order phone details.

Regards
Sweety
[protected]

My name is john charvila i have purchased mi poco from mi website on 6 september. However with mobile phone i never got invoice bill on my registered email id. From 26 oct my mobile is not working when i reached mi service center they told me that this might be a manufacturing default or something but they will give me replacement a new phone but without invoice copy they cannot provide it. And i have sent a email to mi service email id but they are telling me that in next 24 hours i will get reply. But still there is no reply yet.. I think i have wasted my money and time.

My redmi note 4 was working absolutely normally, but as soon as i updated the software 6 days bake which was provided by mi itself; the phone started mis behaving.

Problem comes when i connect the charger. If the phone is on it won't charge, it will only charge on when i switch off the phone. What is this...

I have been using this phone for around 18 months never had any problem but now it a mess...

So please resolve the issue.

I have bought mi data cable worth rs 280 on 24th of oct. It is not working properly in my phone. When i connect to it with my phone it shows it is charging my phone but after a short time approx 30 sec it disconnects my phone. I am tired of this. Please tell me how can i exchange it. I have uploaded my invoice.
Please suggest me what should i do???

I hv ordered mi smart led tv 43 inches on 10th oct with completed successfully online payment, the order is still not received. Long trail mails sent to customer care and few calls done. Only sweet tall and firm timelines are being told but no resolution yet. Can some higher authorities look into the issue and provide resolution.

Repeated response i receive is your complaint taken and assigned.

God knows when will my problem gets resolved.

No one on customer care is providing the hierarchy for escalations

This is silambarasan. I purchased 'redmi 2 prime' mobile on september-2015 with internal memory of 16 gb. But now, 10gb locked in 'misc' on storage. My mobile allows only 2gb to install apps. I don't know where is remaining memory. How can i run a mobile with only 2gb?

I have visited service centre (Chikkadpally, hyderabad, india). They told me that no services available for redmi 2 prime. Then, i contacted customer care for solution. They also telling that no services available for this model.

I don't know what the hell reply is this!

If you are giving service for only 2 or 3 years for a model, why should we purchase your product?

I suggested many of my friends to buy mi mobiles earlier. But, i got irritated by mi now. Hereafter, how can i speak positive about mi mobiles?

I suggest people, don't go for a 3rd graded mobiles like this... Go for some branded.

I order the product on 16th of October 2018 .They given the estimate date for delivery the product . I waited till 19th of October nd make the complaint them .Xiaomi india (Mi)given me the tracking number of the courier patner bt courier patner denied that the tracking number which is given by xiaomi is wrong .After that i made a cmplaint on 19th of October to xiaomi (Mi) India till date they didn't delivery my order nor given refund my money.I contact them daily talking more tha 90 min daily bt they didnt resolving my issue.

Below the mail they given to me when i complaint them second time

Greetings from Mi India Customer Support. My Name is Mohammed and I thank your for sharing us the snap shot and I would like to inform you that, the issue has been escalated to our relevant team and the escalated id is WOIN[protected] please wait for sometime our team will get in touch with you.

Please get back to us incase you have any further query. We would be happy to help you.

Regards,
Mohammed Salman
Mi India Customer Suppor
Website: www.mi.com/in
Online Help: www.mi.com/in/service/help
Facebook:https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

I have the order number also which Xiaomi send after placing the order

I bought Redmi 4a on Feb. 2018 from a Dealer in Indore. It is working fine. Yesterday when I was checking email on Redmi 4a, suddenly smoke started coming from battery side/back side and it got heated too much. Suddenly explode in my phone. I took it outside of my home and putting some soil on it to cool down, when I checked after some time back cover and back side of mobile melted completely. Mobile was not on charging, it was in my hand and there were approximate 50% battery.

I am attaching all the photograph of Mobile and bill.

We have received our smart tv on 26 october 2018 and booked our installation on 28 october 2018. But it's very bad to say that the service has not been yet been provided to us. The given number of the agent who will install our tv talks in very rude language is continuously delaying the installation.
It's our humble request to please look it in the matter

I have purchase redmi5 phone 3-4 month before from amazon.
It works fine for 2 month and then it started problem with screen so i made a plan to visit mi service center in my city.
As the product was in warranty (No physical damage) so i was sure mi engineer will fix this issue.

Now the game started

When i visited there service center in (59, first floor - 4d square mall visat - gandhinagar highway, chandkheda, ahmedabad - 380005, ahmedabad, gujarat 380015) front desk took my phone, he send my phone images to there delhi office to conform about warranty (As per them its a process).

After few minutes there delhi office verified all the images sent by front desk and conform that issue need to be fix under warranty.

Now there engineer started working on my phone after 10 minutes one of the engineer came to me having reason that the upper sensor is showing red color and started explaining me that device turn red if you drop your phone water.

At the same time i asked him one question have you seen any sign that i have opened my phone?? Because if i drop my phone some where in water then definitely there would be some sign of opening up my phone. He said no we are opening it up very first time.

I told him that i am not kid i haven't drop my phone then he come with another reason that it could be possible that your sweat went there and now sensor is showing red.

Really guys??? Then mi you have to make phone sweat proof!!

I am mature enough to save my phone to not drop in water but for sweat i don't have a control over there.

This was ridicules solution given by mi service center.. Is this your product quality?? How cheap is this??

From now on wards its very hard for me to believe in mi products

I want my phone to be fix without any cost.

Your company is doing fraud, one of your device came as faulty and now your engineers are blaming customer saying its a liquid damage.

Listen because of your faulty device customer is not going to be tolerated..

Job sheet number - wxin[protected]
Imei - [protected] sc name-4d square mall chandkheda-ittech device name-redmi5-in-3gb+32gb-black customer voc-device is inspected and found under liquid damage but i haven't drop my phone any where in water

I have escalated your case to our back-end team, please note down your work order number: woin[protected] for future reference.

Expecting some solution not explanation on how your sensor work. Sweating.

Bhupendra
Bhupendra. Kumar. [protected]@gmail.com
[protected]

Hello,

I have booked mi tv on the flash sale 18th oct.
Till date the product is not delivered to my hyderabad address. Mi selected such a worst delivery channel partner & their support is really pathetic. From last 10 days they are keeping the product within hyderabad and not shipped till date. Been contacting them and they are not in a position to provide a valid reason for the delay.

Hope mi takes care of this from their end.

Mi a1 is not picture perfect phone as they advertise. Totally imperfect rear cameras (Dual at that). I complained at their fb page with pictures. Still no effect. Serious software bug which they assured me will be gone with the next update. But no. It stays. Is this some ploy to make us purchase the next model? If so, they must be fined like iphone and samsung.

I purchased redmi note 5 pro which is in warranty. I am facing problems in my phone like battery issue, hotspot not working properly, hanging problem, problem in installation of applications from play store. Have visited xiaomi's service centre thrice. First time they had done something in my phone. When second time i reached to them they doesn't provided me new jobsheet and mentioned bounce case in the previous jobsheet and returned my phone after sometime. When third i contacted them they told me that my phone is water damage. If my this was the issue they must have told me this thing in first time. But my issue is not resolved. I'm still facing the same problem. Kindly help me.

I have purchased mi 4a pro tv 123.2 cm (49 inch) on dt. 18.10.2018 from mi store situated at 1mg mall, trinity circle, bengalore. And booked for installation of tv on dt. 18.10.2018 at mi store itself by the attendant of that mi store. The slot for installation given to me is on dt. 20.10.2018 from 9.00am to 12. Pm and token no. Is b92864. I have neither received a message nor a call form anybody. Two times i called the call centre. Everytime they are telling within 24 hours ur tv will be installed. And also called the mi store where i purchased the tv. They also assured of installation for another 24 hours. Like this 7 days have already been passed. Even now i could not get my tv installed till now.

I hope by this complaint may resolve my problem.

I have bought a redmi y1 (4/64) handset on 24th january, 2018. Few days ago suddenly this mobile network has vanished. I have also called customer care and advised me from there that to go local authorised service centre. But service centre not helped me. Told me set has been 'liquid damaged' and warranty not granted. But set is not any liquid damaged or sinked confidently says that.
Service centre also said 60% of mobile's price will be cost.
I'm harassed with this product.
Now what should i do???
Plz... Plz.😓😓

Suddenly stopped working and didn't start after
I starts while connected to charging. If we remove the charger from phone it again get switched off. & didn't start without charging. & phone is charged56%. More than half year ago same problem was created but it was corrected automatically. And some liquid was being released by phone system. It was having very foul smell.

In my organisation we are using wifi with band 2.4ghz/5ghz. But I'm unable to connect to this network. Its showing Obtaining IP Address and that's it stopping the connection... If its problem of wifi router then y Other mobiles are connecting fine.. I'm facing a serious problem here..

Note : POCO F1 connecting to 5ghz network but not to the network as shown in screenshot.