Xiaomi India Complaints & Reviews

I order the product on 16th of October 2018 .They given the estimate date for delivery the product . I waited till 19th of October nd make the complaint them .Xiaomi india (Mi)given me the tracking number of the courier patner bt courier patner denied that the tracking number which is given by xiaomi is wrong .After that i made a cmplaint on 19th of October to xiaomi (Mi) India till date they didn't delivery my order nor given refund my money.I contact them daily talking more tha 90 min daily bt they didnt resolving my issue.

Below the mail they given to me when i complaint them second time

Greetings from Mi India Customer Support. My Name is Mohammed and I thank your for sharing us the snap shot and I would like to inform you that, the issue has been escalated to our relevant team and the escalated id is WOIN[protected] please wait for sometime our team will get in touch with you.

Please get back to us incase you have any further query. We would be happy to help you.

Regards,
Mohammed Salman
Mi India Customer Suppor
Website: www.mi.com/in
Online Help: www.mi.com/in/service/help
Facebook:https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

I have the order number also which Xiaomi send after placing the order

I bought Redmi 4a on Feb. 2018 from a Dealer in Indore. It is working fine. Yesterday when I was checking email on Redmi 4a, suddenly smoke started coming from battery side/back side and it got heated too much. Suddenly explode in my phone. I took it outside of my home and putting some soil on it to cool down, when I checked after some time back cover and back side of mobile melted completely. Mobile was not on charging, it was in my hand and there were approximate 50% battery.

I am attaching all the photograph of Mobile and bill.

We have received our smart tv on 26 october 2018 and booked our installation on 28 october 2018. But it's very bad to say that the service has not been yet been provided to us. The given number of the agent who will install our tv talks in very rude language is continuously delaying the installation.
It's our humble request to please look it in the matter

I have purchase redmi5 phone 3-4 month before from amazon.
It works fine for 2 month and then it started problem with screen so i made a plan to visit mi service center in my city.
As the product was in warranty (No physical damage) so i was sure mi engineer will fix this issue.

Now the game started

When i visited there service center in (59, first floor - 4d square mall visat - gandhinagar highway, chandkheda, ahmedabad - 380005, ahmedabad, gujarat 380015) front desk took my phone, he send my phone images to there delhi office to conform about warranty (As per them its a process).

After few minutes there delhi office verified all the images sent by front desk and conform that issue need to be fix under warranty.

Now there engineer started working on my phone after 10 minutes one of the engineer came to me having reason that the upper sensor is showing red color and started explaining me that device turn red if you drop your phone water.

At the same time i asked him one question have you seen any sign that i have opened my phone?? Because if i drop my phone some where in water then definitely there would be some sign of opening up my phone. He said no we are opening it up very first time.

I told him that i am not kid i haven't drop my phone then he come with another reason that it could be possible that your sweat went there and now sensor is showing red.

Really guys??? Then mi you have to make phone sweat proof!!

I am mature enough to save my phone to not drop in water but for sweat i don't have a control over there.

This was ridicules solution given by mi service center.. Is this your product quality?? How cheap is this??

From now on wards its very hard for me to believe in mi products

I want my phone to be fix without any cost.

Your company is doing fraud, one of your device came as faulty and now your engineers are blaming customer saying its a liquid damage.

Listen because of your faulty device customer is not going to be tolerated..

Job sheet number - wxin[protected]
Imei - [protected] sc name-4d square mall chandkheda-ittech device name-redmi5-in-3gb+32gb-black customer voc-device is inspected and found under liquid damage but i haven't drop my phone any where in water

I have escalated your case to our back-end team, please note down your work order number: woin[protected] for future reference.

Expecting some solution not explanation on how your sensor work. Sweating.

Bhupendra
Bhupendra. Kumar. [protected]@gmail.com
[protected]

Hello,

I have booked mi tv on the flash sale 18th oct.
Till date the product is not delivered to my hyderabad address. Mi selected such a worst delivery channel partner & their support is really pathetic. From last 10 days they are keeping the product within hyderabad and not shipped till date. Been contacting them and they are not in a position to provide a valid reason for the delay.

Hope mi takes care of this from their end.

Mi a1 is not picture perfect phone as they advertise. Totally imperfect rear cameras (Dual at that). I complained at their fb page with pictures. Still no effect. Serious software bug which they assured me will be gone with the next update. But no. It stays. Is this some ploy to make us purchase the next model? If so, they must be fined like iphone and samsung.

I purchased redmi note 5 pro which is in warranty. I am facing problems in my phone like battery issue, hotspot not working properly, hanging problem, problem in installation of applications from play store. Have visited xiaomi's service centre thrice. First time they had done something in my phone. When second time i reached to them they doesn't provided me new jobsheet and mentioned bounce case in the previous jobsheet and returned my phone after sometime. When third i contacted them they told me that my phone is water damage. If my this was the issue they must have told me this thing in first time. But my issue is not resolved. I'm still facing the same problem. Kindly help me.

I have purchased mi 4a pro tv 123.2 cm (49 inch) on dt. 18.10.2018 from mi store situated at 1mg mall, trinity circle, bengalore. And booked for installation of tv on dt. 18.10.2018 at mi store itself by the attendant of that mi store. The slot for installation given to me is on dt. 20.10.2018 from 9.00am to 12. Pm and token no. Is b92864. I have neither received a message nor a call form anybody. Two times i called the call centre. Everytime they are telling within 24 hours ur tv will be installed. And also called the mi store where i purchased the tv. They also assured of installation for another 24 hours. Like this 7 days have already been passed. Even now i could not get my tv installed till now.

I hope by this complaint may resolve my problem.

I have bought a redmi y1 (4/64) handset on 24th january, 2018. Few days ago suddenly this mobile network has vanished. I have also called customer care and advised me from there that to go local authorised service centre. But service centre not helped me. Told me set has been 'liquid damaged' and warranty not granted. But set is not any liquid damaged or sinked confidently says that.
Service centre also said 60% of mobile's price will be cost.
I'm harassed with this product.
Now what should i do???
Plz... Plz.😓😓

Suddenly stopped working and didn't start after
I starts while connected to charging. If we remove the charger from phone it again get switched off. & didn't start without charging. & phone is charged56%. More than half year ago same problem was created but it was corrected automatically. And some liquid was being released by phone system. It was having very foul smell.

In my organisation we are using wifi with band 2.4ghz/5ghz. But I'm unable to connect to this network. Its showing Obtaining IP Address and that's it stopping the connection... If its problem of wifi router then y Other mobiles are connecting fine.. I'm facing a serious problem here..

Note : POCO F1 connecting to 5ghz network but not to the network as shown in screenshot.

I have placed on order on m/s xiomi technology india pvt ltd, hosa no.5, village vadape, bhiwandi-421302, maharastra vide order no.[protected] date 15.10.2018 directly through mi store instead of amazon or flipkart.
To out shock the tv which was delivered by the company was with broken screen and out of order. When we called customer care, they have sent there representative and they are not accepting to replace the same.
We were not updated by company regarding their term and conditions.
The company has cheated us, they are blaming us for damaged condition of the tv. What fun we will have breaking the delivered tv set?.
We request the company to replace our tv set at the earliest. I have enclosed the copy of invoice and photo of damaged tv.

Order id - [protected]
Delhivery order id[protected]

I have order the mi 43 inch tv from mi store on 14th oct 18, till date i have not received the delivery of the product.
Product was shipped thru delhivery team, there online tracking site shows product received in destination city on 15th oct 18 but unable to deliver the material.
I have contacted mi team 15-20times & given information as below
1. Initially told that order shall be deliver with in 3-4working days, still product not deliver
2. Later on told that it will be deliver within 2-6working days, still product not deliver
3. Later told that they will not register the complaint unless define delivery time complete, on 23rd oct they register my complaint & inform that within 24hrs our backend team will contact you & your problem shall be solved & material will be get delivered but there is no response.
4. Today again i have raised the complaint & i get the information that with 24hrs to 48 hrs our backend team will contact you & your problem shall be solved & material will be get delivered but there is no response.

I have made the complete payment & there is no option to cancelled the order unless delivery team contact me & reject the delivery.

I am not sure whether my product will deliver or not, i don't know when i will get the delivery & no clear information.

Request to you, kindly look into the matter & solve it on urgent basis.

Hi,
This is mohammed faiz having mob no-[protected] and complaint
No-woin[protected] and job sheet no-wxin[protected]. I change my
Camera glass on month of aug from mi service center rtc cross road
1000 asc radiant on that time when they fix new camera glass they
Repaired unproffesionally they damage back pannel when i told them
They told me their is no issue but after some the dust is enter to the
Camera and make hazzy than again i visit service center regarding this
They clean and return back to me. Already i visited 4 times they do
Same cleaning but my problem is not solved. When i lodge complain over
Hotline no in mi after around 4 complaint lastly backend team tell me
To give phone to service center and provide job sheet no but when i go
To service center they not allow to submit phone in center after lot
Of work they submit my phone but after that they told me we just clean
But i want to change my back pannel as they damage it.

One suggestion is their please close down that service center or
Change the staff immediately as they harssing not only me but also to
Lots of peaople. If you people not take severe action against service
Center than one day come harsing public close down you service
Center. If you can than one time you can visit their than only you see
What the situation arise.

Regards
Mohammed faiz
[protected]

I have literally made a 100 calls to mi support and have raised multiple requests for a barely used mi 55 inch tv which has a display issue. Even after 10 days no one has ever called or even bothered to revert. I even posted a tweet on they mi page but that has been of no use. I have literally spent more than 40 hours trying to get my tv issue resolved while it is only 2 months old and under warranty but no use. Xiaomi just wants to loot people and run away with their money giving out faulty devices. This is the worst nightmare.

[protected] Forwarded message[protected]
From: Paytm Care
Date: Mon, Oct 22, 2018, 9:19 PM
Subject: Regarding your query with Paytm Care (Reference No.:[protected]
To: [protected]@gmail.com

Dear Customer,

This is with reference to your query regarding the wrongful transaction done on Paytm.

Post investigating the case, we have established that the login was initiated from user's end and the account was already logged in to the merchant's website. All logins are secured and verified, thus, we are unable to process any refund from Paytm's end against the order[protected],[protected] of amount Rs 12999+1799.

Further, we are coordinating with the merchant on your behalf to obtain the beneficiary details and for cancellation/refund if possible from merchant's end. Meanwhile, we suggest you to please coordinate with Xiaomi to obtain the beneficiary details to take further action and stop the transaction if not yet delivered.

Note :- Cancellation/Refund is solely depends at merchant's end.

To avoid such inconvenience in future, kindly take note of the below-mentioned points to make sure this doesn't happen again.
1. Always keep your password, OTP confidential and never share with anyone.
2. Beware of websites and social media pages that are propagating fake offers.
3. Do not share your login details, transaction IDs or order IDs over unsolicited calls/ emails/ website links
4. Do not enter your Paytm account credentials anywhere except www.Paytm.com. Always look for https login while logging in Paytm.
5. Change your password regularly
6. Never share your credit/debit card or bank details with anyone
7. Set a difficult password.

If you have any queries, please reach out to us.

Regards,
Paytm Care

Dear,
i purchased redmi note 5 (DOP- 13 JULY 2018) around 2 months. mobile has been curved dont know the exact reason & heating problem is also occur. i was going to service center but they charge me 7k to repair approx. my phone price thats very unproffessional.
kindly resolve my issue asap.

saurav kumar
[protected]@gmail.com
[protected]

I had ordered poco f1 against order no [protected]. Online payment was made on 7th october, 2018.
The courier refused to deliver the product and gave wrong rto reason. Courier dispatched the product to mi warehouse on 13th october 2018 but even till today the product is not reached its warehouse.
I have called its call center 7 times but customer service executives are not giving satisfactory reverts. I have raised 3 complaints through call center (Woin[protected], woin[protected], woin[protected] but no communication received from mi yet. I had also mailed them couple of times. Still no revert on making as well. No refund is received yet.
This is mental harassment what mi is doing with no fault of customer.

Dear sir/mam
I hereby inform that i have purchased redmi y1 with imei no.[protected]/53 on 21/12/2017. But after a few months my phone was not working properly. Then on 4/10/2018 i registered my complaint in mi service center, hisar. They said me that your device needs software update, but due to software update i even face my data loss. After surveying the product they told me that my device has a problem of motherboard and they said that collect this phone after 3-4 working days. Then i collected it on 10/10/2018. But later on when i login to my gmail account in redmi y1. I came to know that my account was login on redmi 5a not on redmi y1, but i ignored it. When i was setting lock screen password i came to know that there was no fingerprint option in settings. Then i read the specifications of redmi 5a and found that there was no fingerprint option in redmi 5a. It means that mt phone contains motherboard of redmi 5a not of redmi y1. You know very well that you had done a fraud with me. But even then i hope that you will take initiative against it. Otherwise i need to take a legal against it. Kindly reply me within 24-48 hrs.

Few days back i purchased a mi power bank online from mi store. Its mi 10, 1000mah 2i power bank (Dark blue colour) but after some days it stop charging. The led light blinks up to two lights and after that all four leds blink together and i was unable to charge it. I tried to contact the customer service but still i didn't get any response. Hope this time i will not get disappointment. Thanks in advance