Xiaomi India Complaints & Reviews

Mobile booking made of Xiaomi company total 5 mobile by the fraud people may please stopped the delivery of the mobile that have been booked as he hav send the photo of booking done by fraud people as they have made fraud payment of Axis Bank Ltd, Tilakwadi Belgaum Branch Karnataka and also police complaint has made
From:Akash Jadhav
Mob:[protected]

I am prasanna r from coimbatore, i ordered redmi note 5 pro on october24th. My order id: [protected]. Till now i have not received the product, i dont want the service anymore. I cant cancel my order as it says the order is locked. Pls revert my money back immediately. I have raised the compliant so many times. No one except customer care is just talking to me. No action has been taken till date..
Pls get this issue resolved and stop harassing your customers.

I have ordered a the xiaomi band 3 on https://account.xiaomi.com/ on 1-nov-2018. And made a payment of 1999 and order number as follows [protected] and i has been shipped by blue dart courier services with the tracking details [protected]. And after that i did not receive a calls for executives from xiaomi or blue dart and the msg appears saying it has been delivered. But till now i did not receive the product and i have raised the ticket regarding this issue to xiaomi as well blue dart courier services but till now there is no and update or any response from theier end please do check and do the need ful.

I am raising this concern out of complete frustration i have gone through from mi & dealer where i bought my tv. Please find my details below.

Product name : redmi tv 4a 32 (Serial number 16938/[protected]
Dealer name : 2020 mobiles (Deal id cs[protected]
Invoice number :[protected], order id : [protected].

Let me give you a brief description of the issue. I made online purchase of the tv in bajaj finserv app and to my surprise it got delivered within an hour. I was so happy for the speedy delivery but that didn't last long.

I called the dealer and the person (Name : vasanth, ph - [protected]) he said he placed the tv installation on nov 9th 9-12 slot. But then i agreed due to diwali leaves. I told him to update my number as the primary but then he said he will let me know once the technician from mi calls. I somehow agreed and waited till nov 9th. I called him again (I. E today nov 9th) but he said he didn't got the call.

I reached mi customer care and inquired about it. They said the call was attempted on nov 7th in the afternoon but the mobile was switched off and then they cancelled the request. Now it has been rescheduled to sunday. I would like to know what has happened in my case and hear from mi & dealer.

Mi : when the request to installation of tv was scheduled on nov 9th then why the call was made on nov 7 for no reason. If the mobile was switched of why the call was not made after that. How the customer know that the technician ill give a call back in the holiday to confirm the schedule when there is an appointment scheduled already.

After many unpleasant conversation on nov 9th i have been promised that my tv will be installed on nov 11th between 3.00 pm - 6.00 pm ist.

The funny part is i have received a message from mi to confirm the schedule today and got the otp. And also received a message with the technician number.

I got a call in the afternoon (Nov 11th) from the technician and he confirmed that he will come to install the tvand wants me to keep 400 rupees ready for wall mount (Lol.. They will be very careful with the money)

I have been waiting till 4:30 pm (Which lies between 3.00 pm to 6.00 pm ist). I tried reaching the technician and with no surprise the number isn't reachable (Well done mi!!!).

I have no options left i called the customer care to inquire about this and shocked to know that the technician already updated that the tv installation is rescheduled to monday nov11th on friday (I. E yesterday). I literally felt like being fooled by mi now.

I completely blunt now which is correct. The messages which i got or the information from mi? Which one is correct???/ please clarify.

My mobile handset (Redmi 5) purchased less than 12 months, and still under warranty is refused to be serviced citing 'liquid damage'. Touch screen buttons are not working, and while service team delayed firstly due to lack of availability of spare part, later asked for 'repair cost' of nearly 70% of phone value. Upon explanation that phone has never been mishandled, they said yes, but it is only due to 'excessive sweat' and this is not covered under this.
This is just an excuse to avoid repairs. I understood while in gallery that a huge number of such handsets have the same issue and its a manufacturer fault. But, mi is finding means to avoid repairs citing several such wrong reasons.
Model name - mai132

Dear sir,
Today my phone model no 5a touch is not work that's why i went the service centre there gave me the wrong information that your phone parts
Main board, touch panel, is worst which cost rs. 5425.00, there i paid rs, 120.00 to checked my phone, but when i went the unauthorized centre there my phone is ok with normal service charge rs, 100.00...

Hi,
I purchased a 49 inch tv from mi.com which was delivered to me on the 5th of november 2018 and installation was done on 9th of november 2018. My order id is[protected] and[protected]. I am not satisfied with the display, particularly the colors and also there is a slight shaking of the videos. The quality of the tv is not as it was promised in the advertisement. I raised this issue to mi customer support where i initially spoke to ms. Tamilselvi who did not respond back on the issue and put me on hold for 35 minutes. Later i spoke to ms. Preethi and she informed that you do not have a return policy. Now, either i need to get the quality assured by mi or a refund. If none of this is possible, then i will have to escalate the matter to the judiciary system.

Regards,
M sugumaran
Ex-army

I have purchased mi smart tv 43" inches from mi store online. I have made full payment at the time of delivery and its been delivered on 1st of nov my order number is[protected]. After delivery i spoke to 3 different people from the customer care and they all said that due to festival season it will take 10 days for installation. Despite of the 48 hours installation policy i have waited for 10 long days for installation and still they have not sent any engineer for the installation. Today morning when i contacted the cc they told me that their engineer has reported that the installation has been done on 3rd of nov dont know how they have hired fake people and now they are asking me to issue a new request for tv installation.
This is pathetic service from mi and i am really disappointed.
Moreover i spoke to cc superviso sheefali neema which is highly unprofessional and rude don't have the basic etiquette how to talk and said that do whatever u like to do and even did not mentioned employee id after rude behaviour. She said do speak to any higher authority in mi and you will receive the same reply. Her response was such that they have given the tv for free. There aftersale service is pathetic and i am gonna return the tv now. I will take required legal steps against you and will give the same reviews on all the platforms so that these guys dont make fool of others. Beware dont buy anything from them.

I placed demand to buy redmi y2 on exchange offer ie to replace redmi note, exchange offer was just rs 600/- ie only 6to 8%value of redmi note. Delivery boy asking serviceable conditions of mob to give new
On calling to cc, supervisor and manager, got same reply
Frnds, who cn give u redmi note in 600
Now when i m asking from all to refund my amount if item is not delivered, deliveryman telling i need e mail from mi company and mi company manager takes approx one hr

I m in such possession that amt paid but can't take mobile

Authority is requested to consider that how can a serviable redmi note given in rs 600 in serviceable conditions

Hi,

I have purchased "mi led tv 4a pro 123.2 cm (49)" on 25 oct 2018 and order number #[protected] (Delivery id :[protected]. Tv is yet not being delivered as well as tracked (Attached today's tracking status).

I have called to mi support several time and they had false commitment and they raised complaint after 7 days of purchase and assign ticket (2 nov-18) to backed time where eta of backed team to call is 24-48 hr. Which is yet not being call.
Xiaomi team is not fully supportive and only give false commitment each and every day, they also shared fake tracking number #[protected]. I have also discussed with transport partner (Courier company: xpress) and told this invalid tracked id. I need justice to get tv or fully payment.

I have also raise my concern to mi tv support official twitter group but not received proper answered.
Please do needful support.

Thanks and regards,
Avinash joshi
[protected]

I have placed on order on m/s xiomi technology india pvt ltd, hosa no.5, village vadape, bhiwandi-421302, maharastra vide order no.[protected] date 15.10.2018 directly through mi store instead of amazon or flipkart.
To out shock the tv which was delivered by the company was with broken screen and out of order. When we called customer care, they have sent there representative and they are not accepting to replace the same.
We were not updated by company regarding their term and conditions.
The company has cheated us, they are blaming us for damaged condition of the tv. What fun we will have breaking the delivered tv set?.
We request the company to replace our tv set at the earliest. I have enclosed the copy of invoice and photo of damaged tv.

Sir, at buxar ojha mi service center collected amount rs 177 in advance without servicing of mobile and given the job card no wxin[protected] without doing any job in my set redmi note 5.
It gives very poor image of your service center. He has only opened my mobile and informed that approximate charge is 6900 for repair when i asked to return my mobile then he has made the bill of service charges that is totally unauthorized.
Please initiate the necessary action so that the same should not be repeated in future.
Regards mahesh kumar pandey

I purchased redmi note 5 pro mobile on[protected], from the starting onwards im facing charging does not stand.
After charged up 100 %
1) even im not playing games and not watching videos also.. Still in my mobile charging does not stand
Now what i have to do please give me suggetion...
My contact number is-[protected]
Please take immidiatly action.

I purchased MI note 5 Pro on 2nd Nov 2018. After 2-4 days I have started facing the problem in the set. The handset has multiple issues. Sometimes it is getting switched off while on call and also the phone is hanging while using.
I have talked to customer care. They adviced me to replace it before 9th Nov and only from the same MI store But due to the diwali festival I am not able to replace it before 12th Nov.
Please tell me how would I do this. At least give me the option to replce it from any MI store or let me replace it on 12th Nov.

This is devidas magarde from bhopal i have purchase a new mi note 5 pro but they piece are default nd front flash are not on nd the service centre are not response for the problem i am going a service station in 5 time but problem are not solve the service centre execuitive are delay the day by day plssss solve a problem of my mobile otherwise will complaint a police station against the default piece nd service are not good service centre execuitive are not a good response.

I received mi LED Smart TV 4A 108CM(43) on 04 Nov 18 from mi store against my order id [protected]. After opening it was found that LED is defective. I called customer care number but they are telling since I have opened it, they can not do anything. As per them mi engineer was suppose to open this tv after his arrival for installation. I was not aware of this fact so I opened it.

Keeping in view of the above, It is requested to lodge my complaint and send a new LED TV as replacement of defected LED TV received.

I purchased mi 43 inch tv on july 2018, on 25th october i had issue with tv display (Its blank). So i raised complaint on hate2wait.com (Which is provided by mi), after that i am not getting service or response from mi. Now almost 12 th day, still no one responding. I have called customer support many times (Almost 25 times), every time same response, they say "within 24 hours your problem will resolved", but no response from xiaomi.

I am not understanding what to do?

Help me in this.

Hi dear all,

Don't use this transport for any order delivery

I want to inform you all for inconvenience for order delivery (Delhiver transport)
My sub-order id:[protected]
Tracking number:[protected]

Last week booked my mi tv 49' but till now no received and my order received in betul office on 30th october 2018 and betul to my home distance 30 km. After-all completed 5 days in betul but not move to delivery my order and there are a branch manager delhivery mr. Mukesh mahale (+91-[protected])

Mr. Mukesh mahale saying me we are not deliver your order on your home town till now so please come on my office and collect your order hi saying me also can i transfer yor tv in bus collect your tv on bus stand and his not revived my call not responding.

Mukesh mahale is irresponsible employee in delhivery company. I want to just inform you all there are some problem

—
Thank you
Regards
Shrikant rana
+91-[protected]

I have purchased mi tv 4a on 29/oct/2018.
I have slot booking to install tv on 30/oct/201 prefered date on 03/11/2018
I have message received this
Dear mi fan,
Your tv installation is scheduled for november 03, 2018 b/w 9:00 am - 12:00 pm.
Job sheet no - tvin[protected]
You may reach out on [protected] if you require any assistance.
Team xiaomi have call many more times but no response and reject the calls

I was went to mi krishna nagar service centre for registering a second complaint against red mi note 5. It's not working properly from since starting. When i submitted the phone for repairing, they didn't told me estimated time for it. Whenever i asked for how much time it will take, they always said just 10 min, 15 min.
And when i asked for how much time it will take finally, they replied very badly and said just sit there, it will take 1 hr more.
They took around 2.45 hrs for repairing just it's screen.

I realy had very bad experience mi and it's team.
Shame on you guys.