Xiaomi India Complaints & Reviews

Sir,
I buyed redme note 5 pro since 10 july 2018. I have facing some problems on first day. Battery backup is not good and heating problem also. I submitted my phn 4 times in service centre but my problem is not solve yet. They have changed battery, sub board, system update. Everything has changed else motherboard. Now tell me where should i go for resolving my problem. It's a humble request plz solve my problem otherwise replace it. This time i m very disappointed to your product. So plz tell me what should i do for battery backup and heating problem.

Sir,
Me redmi note 5 pro mobile use kar raha hu abhi abhi mene new version update kiya lekin usme ek folt hai. Usme esa hai ki jab kisi ka mere pe call aata hai to call background white hi aata hai, dusra badal nahi raha hai or kisi ko hum call kare to bhi white hi aata hai. Wo bakvas hai. Acha nahi lagta. So aap new update kijiae. Or call background thik kijiae.
Thank you sirr...

I have contacted twice to MI customers care but my problem is not solved yet for my Mi Order which is already cancelled a week before(Order ID: [protected]) & the customer care executives are not providing complaints numbers also even after a discussion of more than 10 minutes talk and all verification. From mobile number [protected]
Waiting for your support and quick response.

Dear Team,
This is to inform you that i have Redmi Note 5 buy on 24-4-18.the phone is working goods but yesterday suddenly the phone is blast during charging the phone.
Thank to god coz injury not happen.

So.I claim for new phone the same.Please treat this mail seriously

Please find the attached Invoice and pic of the phone.

Thanks & Regards,
Sumit
[protected]

I had ordered a mobile (Y2) on mi store (Order id-[protected]) on 29th sep. The order is processed but they are not shipping and delivering the order. I have paid rs. 10798/- already. Also the customer service team is not providing proper solution. Also made a complaint on their customer care (Complaint no. Woin[protected]

Please help and support.

Hi i visited near by mi service station. First there was no proper procedure. I waited 1 nd half hour to meet the employee. 2nd i have warranty but still they r asking for money. No internal damage is done and they r saying it’s some water problem i told them nothing like that happened. But still they rejected. Very very bad response. Feeling like never to buy mi products again🙏🏻

I went to naraina (New delhi) m. I service center. I met a person named kamal dang there. The person told me that i am incharge of this center. And he told me i will do your job without bill in which you will not have to pay any money. If your 2000 rs work is done then give me just 500rs. He told me that i take a lot of display and send it out from here. Our entire team has got it. You are requested to pay attention to such people and take action against them. Kamal dang mobile number is - [protected]

Sir i am getting battery draining problem in my phone..
When phone battery is 20% phone gets switched off. Phone battery is draining 60% to 35 % in few minutes.
When i visited mi care shadipur they are saying that this is a software problem. And they updated the phone software.
But nothing happened.
When i visited again and request them to change the battery because phone is in warrenty they are saying that we can't change the battery because your phone is okay.
But i know the phone battery is not okay it draining very faster.
But they are not listing to me at all!
I suggest mi phones to everyone.
But after this experience i don't even think to purchase mi phones.
Phone model : redmi 5a
Job sheet attached.

My Order no.[protected] and my order date 18/09/18 i have not deliver my order please cancel my order and refund my amout 13999 rs. My mobile no. [protected] . I am call costomer care many time but they are not respond to me.mera order mujhe return bhi show nhi ho rha h na hi koi order cancel show ho rha h jis se m cancel kr sku pls cancel this order immedetaly

I had purchased mi band 2 from mi shop situated in gandhinagar gujarat state. The band was stop working so i went to their service centre. They have returned me the band after repaired it. After one week again the band stop working. Again i went to their service centre. They found that the band was not in working position so they replaced
It. The replaced band was also defective so again i given back to them. One month has gone even it they are not giving me replacement.

Dear xiaomi india

Huge regret to write this mail for such awful experience i had after buying note-5-pro through flipkart. Phone got bend automatically just after two months of buying it. (I’m enclosing some pics for your reference). I am now not using it in fear of any fire or some other serious harmful possibilities. This experience become more regretful while i tried contacting service center in bhiwani (Haryana), they simply denied attending my request & replied considering this as physical damage (Attaching service record sheet also).

Kindly help me out as i’m getting harassed due to my time & efforts losses & also i’m very seriously planning to knock the doors of consumer grievance redressal forum if i’m not getting any proper hearing from you soon.

Looking forward your favorable & quickest action on above asap.

—
Regards

Gaurav mittal
Mobile : +[protected]

Dear team,

Your service centres are cheating with customers and in view of your service centres customer is fool and pagal.
First your service centre person told after check the mobile that technicial issue in mother board of mobile and after some time he say this is physical damage.
How it can be possible...
Your service centres are blady fool and badly earn the money.. Via customer ko jhoot bolkar... Ye logo esa kyu kar rage h... May be mi team is sleeping.

Kindly look into the matter and resolve my mobile issue otherwise i am moving to consumer forum and take legal action against mi and your service centre.

Regards,
Rajendra sharma
[protected]

Hello sir / mam,

Mi 5 device was dead without any sign.. Just went blank.. Without showing any sign of failure...
Went to mi service center. Nagpur service center says... Cost of motherboard is 13k... Battery not available...

Why mi doesn't offer support to its mi 5, even though it is only 2 years old

Are we supposed to buy new device every 2 years!!! And top of it... All data gone

I had purchased xiaomi redmi note 3 4000 mah battery from snapdeal on dated 16/06/2018 with 1 year warranty but the battery is discharging very quickly.
Therefore i visited your mi service centre on dt 27/09/2018 situated at gayatri complex, khowa mandi, golghar gorakhpur when i told the issue and asked for the replacement of this battery then they directly denied to provide the warranty for this product by rudely saying why you have purchased this product online we will not provide you the warranty for this online product and you can complain anywhere and also said we provide the warranty only when you purchase the product from our mi store.
I had mailed this issue to snapdeal then i got the reply that you visit mi service centre to claim the warranty.

My handset has gotten slow charged. So i took that in mi service centre, which is located at college more, salt lake, sec v, kolkata. They changed the sub board of my handset and set the new sub board which has damaged mic. Then i visited the place many times for that issue but they were not helped me and they shouted on me and said that the problem arises in my handset normally.

I have purchased note 5 pro smart phone in june 2018. The battery life was good for about 1 month. But when i updated the software the battery life got reduced a lot. This iz hw ur company is promising false warranties.
Now i want few suggestions to recover the battery life.
This iz not my first redmii phone. It iz fourth one that i have purchased but all the phones got same battery issues.
With regards
Aamir amin
[protected]@gmail.com
Reply.

Mohd Mumtaj Alam
H No 690 GF Saraswati Vihar Near Sahara Mall MG Road Gurgaon
Mob No. [protected]

Gujarat Enviro Protection & Infrastructure (Haryana) Pvt Ltd
H No 954 GF Block C Sainik Colony
Sec- 49 Faridabad Haryana 121002

26th Sep 2018

I wish to complain about my phone Redmi Mobile 5A 2GB 16GB Grey (serial number[protected] that I purchased on 10th April 2018 from Vijay Sales Crown Plaza, 29KM Milestone Sector 15A Faridabad Haryana- 121007

I am complaining because in my phone network is not connected and all other things working properly. To resolve this problem I went to Xiaomi MI service center (AK Exclusive Center Pvt. Ltd.) at Shop No. 76, First Floor, MGF Metropolis Mall, MG Road Gurgaon Haryana- 122002.

When I first learned of this problem, I contacted there at your company service center, and they told me that my phone was got moisture on the basis of litmus paper because that was becomes red so have to change mother board and cost would be Rs.2800 approx. Also told me that If I wish to change my phone's mother board then I have to pay Rs 2800 and if not then have to pay Rs 118 for inspection charge. I believe that this response is unfair because on the basis of litmus paper how they can say that phone got moisture because I'm damn sure my phone was never wet or moistured. So this is not a water damage problem if this is water problem then why all other things working properly & why you charged Rs.118 just only open for back cover and see the litmus paper. This is unfair. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you. I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the above address and phone number.
My Service Request Number is "WXIN[protected]".

Thank you.

Sincerely,

Mohd Mumtaj Alam

My phone battery is dead.. And no charge is stored in phone... And the screen is broken out by on position.. Thats very big problem to use this phone... This phone is heating too much.. I think the battery is damage my phone screen.. And camera is also not working very well... And the speaker are also not properly working.. And the mike is also damaged.. This redmi 4 is very damage type and quality of phone... I feel very angry when i think i have a damage redmi 4...

Dear ma'am/sir,
I've just purchased an xiaomi - redmi note 5 pro on 17th august with order number[protected] with name kuldeep and address at karanjia.

Recently it suddenly turned off automatically on its own and when i took it to the service center and they told me the warranty seal is already void as i've dis-assembled the phone somewhere else other than mi's service center. But that ain't the case, because i did not do anything with my new phone and later on they went to say that the motherboard of my phone is damaged and they require a fees of rs.9, 000 to repair it.

I'm regretting having purchased a phone of xiaomi as you guys didn't help me out even on your hotline (Toll-free) number.

I've further resolved and decided to file a consumer case on xiaomi because i'm sure enough that i didn't mishandle or dis-assemble my new phone. The consumer case serial number that is filed with them is 930269.

Treat this e-mail as the last warning.

Thank you,

Yours sincerely,

Kuldeep kumar patra.

Dear sir i have sold redmi 4, 4gb ram and 64 gb internal memory. The hand set automatically not functioning at about 20day ago i have visit redmi service center and they have checked hand set and told its motherboard has not working.
The hand set on the warranty period please replace my hand set or repair according to warranty period. I request you to define the warranty of redmi 4 hand set and send me my complaint number for further legal process if my hand set not repair or replace please. My invoice no-[protected] dated-06.10.2017