Xiaomi India Complaints & Reviews

I had purchased redmi y1 lite mobile which is of 16gb it has not completed one year and one day i was talking from mobile and suddenly the mobile get heated and smoke starts coming out of just beacause of it my mobile get burnt...when i take that mobile to service center then the people of customer care told me that i have to pay 50% of it then u will get a open box mobile which will be has not any warranty...then i said why should i pay 50% payment when my mobile is in warranty period...this fault is frm ur side you have to give me a new mobile...then the manager of MI service center said that we are not saying these all things...these all words are of MI...then i said to them that first i talk with MI 's people then i'll get back to you...then i complaint on friday in MI and MI give me a complaint number and they said that they will call me in 24 hours...then i make a call in preet vihar customer care of MI and told them that MI has given me time of 24 hours they will call me in 24 hrs...bt i didnt get any call from MI...infact 24 hours has been completed...then i called to MI and i told them that u are going to call me in 24 hrs bt u dint make any call to me...they started giving me excuses..the service center is doing Conference call to the backend team of customer care and they said to the customere care that talk with our customer..i dont know that what's that to do with them..i just want to know tge answer that we customer Are fool that you are making us fool...i dnt know that why MI's customer care is not calling me...and if they want to talk in conference like this..then they had to told me first day tha they people can't help me...why they said to me for wait...please give me my answer its my humble request...

Date of incident: 04-june-2018
Client number: [protected]
Xiaomi hotline:[protected]
I brought my handset redmi note 4 in the year 2017 and within one year of handset purchase, it got into trouble and i have contacted xiaomi. They advised to use their pickmi service. I registered in the pickmi and my handset got picked up from my home location and received information that handset was out of warranty and i have pay for the service. I paid around 6000 rupees to got my handset fixed. But they didn't provided me the job sheet or service record mentioning that imei number of the handset got changed. I am running between hotline and service center since last one month to get the record. But xiaomi duly objecting to provide the history to me. My job reference number is wxin[protected]

I was order POCO f1 6gbRam 128 gb ROM varient from MI official website and amount paid online against order no. [protected] on date 28th Sep 2018, but till dated 09th Oct 2018 neither product dispatched not any information update, also no proper solution / response received after several calls and email to Xiaomi.
Also they share docket no. of ekart logistics xmip[protected] which shows nothing and no further information.

I don't understand what to do, cancel the order and wait for 7-10 days for money refund (which is very doubtful) or wait more for the product to delivered.

Very frustrating condition

Swapnil Matele

I deeply regret saying that i purchased a redmi note 5 yesterday night from mi store, basant lok, vasant vihar, new delhi, delhi 110070. After seal was opened, i saw that the slot for sim 2 was not working. I informed about the same to the shopkeeper and he tried to insert the sim but the sim 2 slot did not read it. I asked him to help me with this issue and he suggested me to visit the mi service centre (Shop no. 33, 1st floor, maharishi dayanand marg, corner market malviya nagar, malviya nagar, delhi 110017), which i did today itself and informed the manager of the service centre beforehand. When i went their he said there was a damage in the sim slot and denied any repair or replacement even under warranty and when contacted the shopkeeper he blatantly lied and said that he was unaware of any such problem. I understand the terms and policies of mi, but at the same time i fail to understand that even without my fault and after immediately informing the authorities about the problem in the phone i was denied any help. I am asked to pay a repairing fee of ₹6, 000.
This is a mental, physical and monetary pain i am currently dealing with from rushing one place to another in search of help for a phone that i bought not even 24h ago.

I don't know who is to be held responsible here. Inr 6000 is a huge amount and there is no point i spending to repair something that i didn't break. Pleas help us in getting the phone either replaced or repaired, and if you don't we will be left with no option but to adopt to legal measures against the shop and redmi india.

Dear madam/sir
I sent mail to service.[protected]@xiaomi.com for replacement of note5 pro mobile as i get faulty phone. I purchased redmi note 5 pro on 5/4/2018 from flipkart. My imei no is [protected]. I am getting problem in power switch on/off automatically since beginning. I gone to your v care service center, fort, mumbai for same problem 4 times but unable to find final outcome of this problem. My jobshit no. Is wxin[protected] dt. 4/10/2018. Earlier jobshit no. Wxin[protected] dt. 23/5/2018. I have filed complaint no. Woin[protected] dt. 4/10/2018 on customer care. They told me you will receive call within 48 hours. But till date no one called me. I request you to look into this matter and as i requested to customer care number that my phone should get replacement as this is faulty phone. Same problems arises 4 times. Today i again contacted to customer care contacted and talk to mr. Dipak. He said that your complaint woin[protected] dt. 4/10/2018 and job # number wxin[protected] dt. 4/10/2018 is closed. As i do not received my phone in my hand with the solution. How can my complaint and jobshit is closed. Please look into the matter. My mobile number is [protected]

I have purchased mi band 2 on 20th august 2018. My band is in warrenty and it giving me battery back up issues. I have gone to mi service center for replacement. They misbehaved with me and they are not ready to replace the band. I m visiting daily to service center for replacement but they r not ready to exchange the band. I stay in jamshedpur jharkhand and i have visited mi service center bistupur. What is the possible solution for this issue please suggest?

I am using mi redmi 5a.. Emei no.[protected].. Yesterday when i put it on charging after sometime the phone has blasted while on charging.. I bought the phone from flipkart online store.. Kindly help me in this situation the phone is totally destroyed and please tell me the official work that has been done for the replacement of device.. The user is from bareilly.. And the incident was held on october 6 2018.. Evening.

M susheel meher visited mi service centre in sara's choraha bharatpur... For miner problem in my new note 5 pro about earphone they told me wait for 15 minutes after 2 hours they told me wait for 2 hours again.. At last they told me come after two days... Now m badly fed-up with mi poor services.. Please take care necessary action as soon as thank you

Deatils about mobile
Imei [protected]
Mobile [protected]

I have ordered redmi 4 black smartphone from mi website and my account id is [protected] and my order id is [protected].

I have purchased this smartphone under my firm name and claim the gst input but mi have not shown this bill in there gst name under tvs electronic limited new delhi.

Its a cheating with customers and mi should answer this.

I launched camera and an error "camera error - can't connect to camera" occurred. After that i rebooted me phone and it's working now. But can you tell me the reason why wasn't the camera worked on first time. What was the reason for this error? Please let me know because i've just recently bought the phone so if it is due to any computer or software error what can i do about that?

I went to centre for changing my broken led display that time they checked and told there is no other prob apart from display .they take 4660 and change display.now my prob start.loud speaker is not working. Again i went next day they told they have to change motherboard .but it is not in stock. No 8 days over .i called them so many time and went also.then fire escalation in mi site .they told summit mobile and give new jobsheet no. But in centre they are not ready to give new jobsheet. They summit the mobile.because of their mistakes i m suffering alot.this is all about my mobile redmi note 5 pro (6gb) which i purchased in april 2018 from flipcart.now again they are travelling me alot .

Sir,
I buyed redme note 5 pro since 10 july 2018. I have facing some problems on first day. Battery backup is not good and heating problem also. I submitted my phn 4 times in service centre but my problem is not solve yet. They have changed battery, sub board, system update. Everything has changed else motherboard. Now tell me where should i go for resolving my problem. It's a humble request plz solve my problem otherwise replace it. This time i m very disappointed to your product. So plz tell me what should i do for battery backup and heating problem.

Sir,
Me redmi note 5 pro mobile use kar raha hu abhi abhi mene new version update kiya lekin usme ek folt hai. Usme esa hai ki jab kisi ka mere pe call aata hai to call background white hi aata hai, dusra badal nahi raha hai or kisi ko hum call kare to bhi white hi aata hai. Wo bakvas hai. Acha nahi lagta. So aap new update kijiae. Or call background thik kijiae.
Thank you sirr...

I have contacted twice to MI customers care but my problem is not solved yet for my Mi Order which is already cancelled a week before(Order ID: [protected]) & the customer care executives are not providing complaints numbers also even after a discussion of more than 10 minutes talk and all verification. From mobile number [protected]
Waiting for your support and quick response.

Dear Team,
This is to inform you that i have Redmi Note 5 buy on 24-4-18.the phone is working goods but yesterday suddenly the phone is blast during charging the phone.
Thank to god coz injury not happen.

So.I claim for new phone the same.Please treat this mail seriously

Please find the attached Invoice and pic of the phone.

Thanks & Regards,
Sumit
[protected]

I had ordered a mobile (Y2) on mi store (Order id-[protected]) on 29th sep. The order is processed but they are not shipping and delivering the order. I have paid rs. 10798/- already. Also the customer service team is not providing proper solution. Also made a complaint on their customer care (Complaint no. Woin[protected]

Please help and support.

Hi i visited near by mi service station. First there was no proper procedure. I waited 1 nd half hour to meet the employee. 2nd i have warranty but still they r asking for money. No internal damage is done and they r saying it’s some water problem i told them nothing like that happened. But still they rejected. Very very bad response. Feeling like never to buy mi products again🙏🏻

I went to naraina (New delhi) m. I service center. I met a person named kamal dang there. The person told me that i am incharge of this center. And he told me i will do your job without bill in which you will not have to pay any money. If your 2000 rs work is done then give me just 500rs. He told me that i take a lot of display and send it out from here. Our entire team has got it. You are requested to pay attention to such people and take action against them. Kamal dang mobile number is - [protected]

Sir i am getting battery draining problem in my phone..
When phone battery is 20% phone gets switched off. Phone battery is draining 60% to 35 % in few minutes.
When i visited mi care shadipur they are saying that this is a software problem. And they updated the phone software.
But nothing happened.
When i visited again and request them to change the battery because phone is in warrenty they are saying that we can't change the battery because your phone is okay.
But i know the phone battery is not okay it draining very faster.
But they are not listing to me at all!
I suggest mi phones to everyone.
But after this experience i don't even think to purchase mi phones.
Phone model : redmi 5a
Job sheet attached.

My Order no.[protected] and my order date 18/09/18 i have not deliver my order please cancel my order and refund my amout 13999 rs. My mobile no. [protected] . I am call costomer care many time but they are not respond to me.mera order mujhe return bhi show nhi ho rha h na hi koi order cancel show ho rha h jis se m cancel kr sku pls cancel this order immedetaly