Xiaomi India Complaints & Reviews

I have purchased brand new redmi 5a phone from flipkart... Within a month my phone got out of order then i went to the mi service centre in sec 2 noida naer by priyagold building they said that your phone is bend and i am surprised how it is possible because i have purchased just one month ago and i never demaged it. Then he told me that this will not come under warranty you have to bear the cost of repairing the phone then i have ask to him how much it will he replied it around 7k... Wow amazing i have purchased my phone in 6k and repairing cost more than the mrp of article how it is possible... He was unable to explain why my phone got bend... My money goes in vain without my fault.. I felt cheated buy the mi company..
This is cheating

My name is akshay and i purchased mi mi bluetooth speaker basic 2 on 20th september 2018 through mi store website. My order number is [protected]. On 26 september i received the speaker.
Now the problem was the quality of the sound. Its performance was not good. Sound quality was bad. So i wanted to return it on that day but in mi store have not updated that product as delivered on the app. I decided to talk to your customer care.
Now the worst happened. After talking to your mi care from where i came to know that the company has no return or exchange policy for india. It has return policy elsewhere.
The question arises with such service that if your official partner flipkart is doing the same with so far better return policies and other policies why the original company site is not doing so.
Second if you are selling it online then how will customer be aware about the built quality and the feel of the product, if someone doesn't like the product actually, what would he do.
Thirdly the policies are always customer friendly not the owners or merchant friendly in which the customer has no right after purchase.
So these are my some queries with your company and policies.
I want the refund
I am hoping for the best service now onwards.

I bought a mi tv 4 from flipkart flash sale on 27th july 2018. One of my biggest regrets in life is buying this television. After a month of working fine the tv’s screen suddenly got blank. After contacting their service center which was slower than a snail and after after waiting on call for more than an hour, they registered a complaint. But that was just the beginning of the disaster. Nobody showed up for many days and after many calls and complaints a “service engineer” who told that 4k led panel of the tv is dead. I requested for a replacement/refund as the tv was just a month old and in warranty. Even after a momth of this complaint and calling them everyday, they have no idea of the status of my complaint and always they say that “you should wait for 24 hours for a solution” those 24 hours have now become more than a month yet they are the least caring and slowest responsing company. I’m looking forward to file a consumer complaint against mi for such unethical and fraudulent buisness. One of the most frustrating experience in my life is with mi. I’d strongly insist everyone to not buy any tv from mi as they have nothing of a after sales service. Once your tv has a fault, they will shrug their shoulders and not take the responsibility. My complaint no is woin[protected]. A frustrated and repenting customer of xiaomi india.

I purchased redmi note 4 (Black, 64 gb) on[protected]. My invoice numbers is #faba6d[protected] and order id - od[protected]. I got a sms from vk-xiaomi that my warranty period is over but the fact is that my warranty period valid upto 20.10.2018. Kindly take suitable i steps.
I visited bally customer service center at bally, howrah, west bengal india on 24.09.2018. Person of the service center check my phone and make necessary servicing they change the battery. The person charged rs.1356 for the said work although my warranty period is not over. Kindly take suitable steps in this regards.

Dear sir... I have ordered mi led smart tv... Which worth 22999.. When i received from courier.. To my surprised that is not led.. It is lcd monitor... Plz do replace the tv... My order number is [protected].. Please do look in to the matter... Either you replace by led screen tv or pay back the amount which i paid to get this... Through credit card...

An employee whose name is priyanka kainth of krishna nagar mi store in lal quarter is a much dishonest employee.
She had told me many a times that she buy phones brought by the customer for getting solved some issues on the store by realising and telling them that their product cannot be repaired. She buys them at low cost and get it repaired for free from the store and sell it again for much higher price. I am a common citizen and i also uses your product redmi 5. To secure your position and respect i am informing you about this dishonest employee. I request you to please look upon the matter and solve it. Till now she had sold 4 phones in this way. I request you to please check and measure the honesty of the employees before hiring them.
Thanking you
Hritik

Dear sir,

It is very sad to inform you about your worst service at ludhiana cheema chowk industrial ware house.

I have booked one mi 32 inches led having above mentioned track no on 17/09/2018. Product reach to your ware house on 20/09/2018. When i talk to them on 21/09/2018 they said item will be delivered to you on 22/09/2018. But today on 25/09/2018 they neither pick the phone nor delivered the item. I am residing in 51 i brs nagar ludhiana that is in main ludhinna.

Ultimately i have to personally pick my led from cheema chowk ware house as they refuse to delivered today due to work load. Sir its your probleb not mine as i have already paid the amount to mi.

Such a worst service is never expected from such reputed company it not only diminishes your image but also faith of myself in blue dart.

Kindly give compensation to me and take strict action on your manger

Tajinder singh
[protected]

Sir i purchased a2 model mobile only three weeks back. Four days back mobile condition dead. So taken to amazon so they told to mi service centre. They asking four days time to find out the problems. But am very upset because my mobile very new mobile please kindly inform me what you going to do. This is my mobile number [protected]. Ian expect your call thank you.

I had purchased redmi 4a mobile from flipcart for rs 6999.00 on october 5, 2017 through my axis bank debit card. As per the orevailing offer, 10 percent of the price had to be credited back in my account. But it is not done yet though almost an year has passed.
The invoice number of the purchase was :
Pl: f24538996. Was the offer a sham? Please make the flipcart honour it's commitment.

Dear sir
i m anup, ordered 43 inch led on 18 sept with online payment and i got the delivery date on 23 sept but till date i dont get any delivery to my place, the amazing thing is my led is in my city from 20sept and i got the two times out for delivery message on 22 sept and 24 sept but in the neight at 10 pm i got the messege delivery not attempted by the courier service, and when i called to courier person ( gajhbhiye ) he replied that u come n pick from their hub or wait for two more days, i hv an message from the courier comapny for their worst service example
plz tell me wt action should be taken aginst them n why should not we avoid the mi from next time ??/

I have purched the mobile phone by a retailer.. He has done the booking fr my note 5 pro on mi store.. And i lost the bill which i got by the retailer. So i want a duplicate billbfr my mobile plzz can u tell me frm where i can get the bill.. The retailer also don't know how to get a duplicate bill fr the order... So knindy resolve my problem..

R/sir
Today i replace my battery from mi mobile care centre from narnaul haryana, costomer executive told me that service charge 118 rs only and if any assesary be replace only cost of assesary be charged, not service charge and update charge also not be charged, but when i agree to change my battery in my mobile, the amount more charged from me than bettery cost, total cost charged from me 1238/- but actually cost of battery are 699 /-.

Dear sir, i would like to inform you that i have placed order redmi 6a while deliverd by delivery boy mr. Sagar he talk very rudely with coustomer and he used abusive language with coustomer and also he threaten to customer and he said that i can't wait even 5 minutes if you will not reach within 5 minutes i will deliverd this product to other, i am really surprised how he can can deliverd my orders to others people kindly take necessary action on this. Kindly check the following details

Name : sagar

Area : ramgarh bhurkunda

Item should be delievrd : main road bhurkunda bazar near khisr sagar bhurkunda ramgarh
Pin code 829122

Order no : [protected]

Coustomer number : [protected]
Alternative number : [protected]

I have been noticing this for days as my poco is being shudding down itself without giving anykind of inputs or instructions, mainly comes while using for 10 min and above and i have to unlock it again. It is so difficulty to me and making me think about why should have i buyer a phone like this.
Kindly gave me a instructor to solve this out
Hopefully rahul a

Hi
This is harish sharma, my mi got blast as an explosive making my life in danger, i want my bloody refund, horrible custormer service as always you do. Either resolve my complaint or am going to file a complaint at counsumer court as well as nearest police againt under the terms of your company and explosive and dangerous items your selling without no supposrt at all. Am also going to share on my social networking site as well as on my popular youtube account.

Hello sir
I bought a redmi 6 pro on date 21/09/2018.in my redmi 6 pro camera is not good.in picture very bright so please help me... This problem is both rear camera and front camera.
And when i do video calling then picture is red white etc. When i shoot a pic then eye is red body is white and anither things are bright. So i am sad this function so please help 6

Respected Team,

I lost my MI 4 model mobile phone on August 3rd at a tragic midnight theft, whose CCTV footage are captured and shared with police along with complaint. Please help me in tracing my mobile. My MI account is working fine, i tried to search using it and Find my device but did not work, have sent request erase all my data.

IMEI - [protected]
Model - MI -4

Very unfortunate theft attempt at late night at my location

Booked phone on 14 sep 18 with order id: [protected] and paid full amount via credit card. Also booked complaint for not delivering of product on 18 sep 18 with xiaomi customer care via call with docket no: woin[protected] and re-escalated this complain on daily basis via calling to customer care with docket no: wo:isin[protected] wo:isin[protected]a5e9.
Till date no response have came from company side.

I have purchased Redmi Y 1 3 +32 G from authorized dealer m/s Prakash Music centre Bhopal on 12 th Aug 2018, but my phone screen display became black on 4th Sept 2018. On same day, I have contacted to customer service at Satyam computer bhopal, but still today (21/9) I have not received my mobile .First time I got response that motherboard need to replace, second time network issue, I don't understand that what standard company is following for manufacturing n quantity.Why company is not replacing such mobile? I am very disappointed due to such service n thinking to put case against company in consumer forum for such harassment to me if they don't replace such scrap mobile.

I purchased a MI 5 Pro phone on 10th September 11.35 Pm. For some reason i wanted to cancel that order but site asked me to contact customer service. So i dropped an email to customer service at Sep 11, 2018 at 10:35 AM. (Refer the screenshot from attached email for message asking to contact customer service for refund)

By the time customer service responded to my issue the product was shipped and operator replied saying please don’t accept the product. So when courier guy came for delivery, i told him that I don’t need one phone so please take it back but he refused to take back the phone.

Now, Phone is delivered and i am following up and raising complain but MI team is not able to resolve problem and in fact they have closed my complaint without providing resolution for ticket - WOIN[protected]. Again I called back and the team has raised new complaint WOIN[protected].

I am attaching the screenshot for error message when I tried canceling the order on Sep 11, 2018 at 10:35 AM which was not shipped during that time. Also attaching the screenshot for the entire delivery time for you to understand when the order was shipped.

I request you to kindly look in to this issue and arrange the return and refund as soon as possible.