Xiaomi India Complaints & Reviews

Dear Team,

I have purchased MI LED SMART TV 4 A 108 cm (43) from Mi store MALL OF INDIA Noida sector 18, basement on 02nd of Aug'18

However MI store supervisor had told me call on[protected] for installation; Frequently I have called on given no when I reached home with my MI TV ( Also no Delivery from MI Store to home)

I have received message as below

Dear MI fan, Your TV Installation is scheduled for September 04, 2018 b/w 6:00 PM - 8:00 PM. Job Sheet No - TVIN[protected] You may reach out on if you require any assistance. Team Xiaomi

But Delinquent is today MI Service Gent has called me inform installation was done by today end of day; I take a leave from office and come home for Installation of MI TV

When I reached home even waiting for 2-3 hours; Now they have even stop responding on call; I have make more then 25 call but haven't any response

This is an ethical behavior of MI INDIA Also; customer service had told me that there is no return policies in MI

Reaching top is easy but maintaining is not easy

I suggested to other buyers don't buy any product from MI INDIA; Very bad customer service

Your unsatisfied Consumer

Satbir Kumar

SN: 16940/[protected]

IEMI: 16940/[protected]

My redmi note 3 is dead. Phone is dead in only first year. Then repair after phone is dead in second year. Mi phone is only one year smartphone. My redmi note 3 is not start. And mi mobile repairing cost are so high.in my phone motherboard problem is incurred for two time. And the motherboard cost is so high one motherboard is 6600 at least. Xiaomi redmi note 3 is only one year life. My 12000 rs money is totally wasted in one year

Hi,

I have brought REDMI note 5 Pro, Just two months back.

Complaint No. WOIN[protected].

Just Two Month later, now this handset facing issue, these are following.

1.Frequently showing Silent Mode window.
2.Volume & Power Key are not working.
3.Auto Operate Volume Keys.
4.Due to this not able to shut down screen, effects on battery.

Since, I am facing this issue last three weeks. Same I was shown to MI service center first time to Chembur branch. Technical guys Reassemble the keys, again it shows same issue.. I have visit second time to your same service center just one day later. Service center technical guys denied to given Service Records documents after convincing also. He says that he has change the Volume Keys. Again issues not solved after this third time when I was called him, he told me to visit Ghatkoper Vcare Service Center. But he not given a proper solutions.

When he understood that he not able to solve this issue he just transfer his responsibility to other without care of customer. I have not expected this type of service from MI.

Now Fourth time I have visited to Ghatkoper V Care Branch, he has now change the entire display of mobile...Again handset is showing same issue..

Why your technical guys are not able solve this issues? All Service centers are doing only experiments on handset.

Now..again i am facing the the same issue...

This is the way you are serving customer and manufacturing defective products.I am not happy to you are service and product.

It's is now too much...This piece is defective and I need a full money refund...I don't want to repair this piece anymore ...

Awaiting for your positive revert on above request.

Your Unhappy Customer
Rajesh

I sent my xoaomi phone under warranty to service center at bhagat singh mkt, new delhi.
The dealer was not cooperating.in spite of producing the bill and phone with box, for repairing problem of no screen display, he did not accept. He then asked for id of person for whome the phone was purchased as a gift.
Plz take na to solve the problem.

M c joshi
[protected]

I have bought mi a1 mobile from flipkart at month of january 2018. Whose mobile use my wife she is use this mobile very carefully but in august month mobile screen auto left from upper side of mobile and second problem is when i call from mobile so my mobile auto restart some times. Then i go mi service center at civil lines gorakhpur i booked our mobile for upper above problems but service center manager not open my mobile infront of me. After some time who is told me your mobile is liquid damage and your charger connecter is damaged your mobile not cover under warranty. But my problem is not connecter side my mobile charge very well but who is not support me. Who is take 884 rupees for own side reparing but my main problem is whose screen open from upper side in mobile who is not done. I am not satisfied your service center.
Your
Shiv shanker gupta
Mob [protected]
Imie nu is [protected]

I bought new mi note 5 pro but it have an issue in connecting bluetooth device in kenwood car audio device. It is connected and and automatically disconnected in every 10 to 15 seconds. Except mi sony moto and other mobiles are connecting successfully. Other all mobiles are supported aptx in bluetooth not mi is not supported so please solve this issue in next update and also am eagerly waiting for next update to solve my issue.

On 23.8.2018, I purchased an adaptor from Mi store online as the old one was damaged in the big flood, that hit Kerala during 16.8.18 to 21.8.18. After flood days, I ordered new charger from online Mi store and they despatched it through 'DELHIVERY' courier. They charged Rs. 50 as delivery charges. Yesterday, 30.8.18, shipment reached in my district and the courier agency returned it to the seller, mi, without intimating me. When I try to get contact number of my nearby 'DELHIVERY' agency through Google, all numbers were fake. In Kerala a lot of courier services are working in national level. I don't know why mi shipped my item by 'DELHIVERY' which has no franchisee in my area.
When I contacted mi customer care chat center, they tell that Kerala is in flood and that is why the item returned. Actually I ordered the item two days after flood. DTDC, a courier company delivered a courier on 23.8.18. Then why this company couldn't deliver my shipment. They didn't try to contact me before returning the item...
So everyone should be careful while ordering items from Mi store online... Go to Amazon or flipkart..

Hello,

This is Vaibhav Borale from Pune.

I've ordered Xiome's POCO F1 on 29th Aug 2018 flash sale at 12 pm from MI STORE APP.
And as per stated in your offers there was Instant Discount on using HDFC Debit/Credit Card for payment.

I paid the entire amount using HDFC Credit Card. But I didn't get any Instant Discount.
I called on your Customer Care number regarding this on 30th Aug 2018, and the person told me to wait for 24 hours to get the ₹1000/- cashback into HDFC Bank account linked to the Credit Card that I used.
I waited 24 hours but there is no cashback credited.

Today (31st Aug 2018), I again called on your customer care number. The Lady over call asked me to mail all the details.

I've given all the details related order below. Please help me with this matter. I want that Thousand Rupees Discount.

Order ID #[protected]

POCO F1 Steel Blue 6GB + 12 GB
Price : ₹23, 999/-

Name: Vaibhav Borale
Phone: [protected]

Power bank is not giving the output so hence I can't charge my phone. I had a word with the mi customer support he was unable to give me a proper advice
the warranty of the power bank is 6 month only the customer care told me not the power bank can't be repaired you can't service it i.e means that my money is wastage request you please solve my problem.

My name is Rahul and I have purchased a Mi 5a before 5 months and now there is network connectivity issue and assuming without any cost my mobile will be repaired and I have visited to service center they informed me that its a liquid damage which is false commitment as per my knowledge this mobile was kept far away from water but the technician shiv in bandra west center was trying to fool the customers and the manager Vinod over there told me to pay the charges of just finding the fault in the mobile and to repair the cell phone he asked me to pay 3000rs and the cost of the mobile is 4999rs. I felt they charge the customer without any actual repair charges and later on he told me to pay 2500 and then after he said I will discount you around 25 percent on 2500 rs means it was such a cheap level of service and then I connected to the call center no. but over there the representative was laughing on me while I was asking to escalate the call to the senior, the representative name was Rahul Patidar and around 1 hour of conversation he just laughed on me and came back to me without transferring the call. They just fooled me on the call and @ service center. I have attached the screenshot of call timing done to the call center executive

I went to mi service centre kankaria vanijya bhawan and i submitted my phone phon for charging problem they replaced my charging port but after that when they gave my phone my vibration not working after that they told me to sit for 15 mins after 1 hour the service boy told me that your motherboard is affected by water and the vibration is not working but when i submitted my phone all other things are working well and there is no liquid damage and they told me that we have to change the motherboard than but before submitting them its totally all working and. There's no liquid damage as i'm 100 % use such a bad service of mi service centre kankaria plzzz take strict action against them 👿👿👿 they ruined my other features 😣😣😣

I bought this product for my wife as a gift to keep up with her health. Within 6 months of the use, it started showing wrong data about the steps and led is not visible.
I've been busy to get this checked out. Finally i managed to get to your center at mira road branch.

I was told that the product is not covered under warranty as it has scratches.

As per your description the product is supposed to be scratch resistant. And now you're considering it out of warranty due to the scratches. I disagree with it and want to challenge this.

The product is supposed be wearable and not for the showcase..

Respected sir,
My mobile mi note3 screen has been cracked due to fall down from 2feet height. Today went to mi authorised centre in mundra, kutchh dt.in gujarat-pin code 370425, they are asking r/s 3000. Actually this combo screen prices are r/s 2450. Is it correct sir.
From:-dtv saibaba, a. G. M (Mechanical)
Blast furnace, jindal saw limited,
Mundra, kutchh dt. Gujarat state-370415;cell no [protected]

I have purchase band 2 through dabit card on 13-aug-2018 which was not delivered to me after some days when i track my product its show that it delivered but actually i m not received my product than i call to mi service centre its noted my complaint and say that our superior call you within24 hrs and solve your problem and also advice call to bluedart service which ia deliver mi product (My complaint no - woin[protected] and i call in bluedart and he say that your product is delivered on wrong address call to mi center and request for refund than again i m call to mi center for refund but it again say we will call u in 24hrs but actually no call receive when i say call to senior its hold my phone more than 1 hrs. Complaint time alread more than 3 days.
Please focus my complaint
Mohd sameer
Contact no-[protected]

My order i'd is [protected]. I purchased mi note 5 with exchange of mi note 4. But courier said there is crack on display. So i said return it so that i can get my money back. I mailed regarding this to customer care. And i got below mentioned irresponsible reply
'dear navendra,

Greetings from mi india customer support. My name is praveen.

I understand your concern regarding the refund for your order as the courier boy denied to accept the exchange device. I apologize for the inconvenience caused to you.

With respect to your query, i would like to clarify you that device will not fall under exchange offer if the device is having the physical damage. I request you coordinate with the respective logistic partner we are unable to assist you in this regards.

However, i would like to inform you that refund will be initiated once the product reaches our warehouse.

Generally, returns across all payment options take between 5 to 7 working days (Excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us for your arn/rrn numbers and then contact your respective bank.

Please note that refunds can only be made to the original card/account only and not through any other mode of payment.

I hope this information will be helpful to you.

Please feel free to write back to us for any further query, we will be more than happy to assist.

You can also find answers to commonly asked questions here: http://www.mi.com/in/service/help/.

Regards,

Praveen kumar

Mi india customer support

Website: www.mi.com/in

Facebook:https://www.facebook.com/XiaomiIndia/

Web chat service: http://www.mi.com/in/service/online

Hotline:[protected].'

This kind of reply was not expected. Kindly process my refund as soon as possible

On 16th february 2018 a redmi 5a mobile was purchased from flipkart for my 65 years old father. He is a moderate user. Last week it was found that the back pannel of the handset became swell. Within 2 or 3 days it became worse. My father had been extremely worried. Yesterday the mobile get repaired by the authorised representative of mi and it took rs.1237 to replace the battery just because it crossed the 6 months warranty by some days.
This sort of incident actually broke my faith on xiaomi. This brand always says the quality of product and honest pricing. Is this an instance of quality of product???
Please dont play with the emotions and faith of the indian customers. This kind of incidents surely decay the reputation of the brand.
Yesterday i was astonished to see the other people at the service centers. They are huge in numbers and came with their phones aged just 3/5/7 months old. That was why my handset took atleast 3 hours to get replaced only the battery.
Some documents are attached in support of my complaint. Please do consider and take proper action so that no customer will have to face ill luck in future like me.
Thank you.

Dear mi,

I am following up with you to get new phone from 17/08/18. I given the compliant on 21st august 2018 and after this i am following up with you on[protected]. Still no response from your side. I have written a mail on 22nd also.in my last call they hold my call for more than 1 hour, please understand the customer precious time. I attached my call history i[censored] want i will send my call records also. Still my problem is not resolved even 0.00001% also and even after your mail confirmation also. Please find the attachment for your reference.

9.6.3 update, why you remove the zoom option on portrait mode in note 5 pro it is very important feature for everyone plz add this feature for next update and remove all the bugs plzz in india 50 million plus sold this model, why are you cheating for everyone, plz don't do this and plz add zoom option. On portrait mode and 4k option because the processor support 4k video plzz add this also, next update i hope all the bugs remove,

Dear sir/madam
I want to draw your kind attention towards my mobile that i bought on 31 july 2018. But i completely disatified with this mobile beacuse hanging a lot which has disappointed me very much.
After 10 days of buying it is working properly i visited redmi service centres also 2 times within a week but they didn't entertained me. Please replace this mobile as early as possible or arrange a call back. I hope you will help me. Thank you

My phone was in service center near bye me in chembur mumbai, i gave my mobile for repair of battery (New battery) and speakers but after coming from service centre phones battery is not performing good and phone is switched off many time and suddenly my phone's battery fall down from 62 to 20 this process happens many time with me after coming from mi service center so i am not happy with the service of your mi team guys plzz check this problem in service center