Xiaomi India Complaints & Reviews

I registered a complaint with Xiaomi customer service on September 5 as my Redmi TV is not turning on and only red light is blinking.I bought TV 2 months back only. My complaint number is TVIN[protected]. Service engineer assistance was booked for next day and he visited only after 3 days. He told that issue is with motherboard and I was told same shall be replaced soon. It's been 7 days and still I have not received any response from their side. Poor treatment from Redmi customer care.

First my redmi note 5 pro got bend in just 3 months and denied warranty then got warranty for only screen replacement but not the battery cover, then service center denied to give my friend the handset demanding original job sheet but i never got the original job sheet only had the old job sheet which is i am unable to give to my friend as i live 100 km away from the service center. I wanted to escalate this issue to your appellate or higher authority. The no.1 mobile company of india providing the no. 1 worst after sales service in the world.

Dear sir

Good day

I mohd mohsin arif wish to inform you that i have purchased redmi note pro 5 around one month ago.
I am continually facing a problem that during the voice call my phone's speaker activates itself. It's a serious problem occurring during my confidential calls. I have visited to your designated service centre situated in bangalore thrice but they are just formatting my device and returning it back after keeping for 2-3 days. I have complaint it severally through customer care, designed stores as well as your online complaint site also. Your service centre people talking very roughly and improper manner they are suggesting me to sit in the store for 24 hrs and whenever facing problem just show them. This type of suggestion are irrelestic, improper and impossible also.
And your vacant team has called me and not took my problem seriously i said what's the idea to get a call by you if you are not provide any service. They are saying this call is only for feedback purpose. Your service centre has denied to take my mobile for necessarily repairing.
Please advise for the same i am facing same problem most often.

I have recorded a video during your cust care call as well as attaching the job sheet provided by the service centre. Please read the remark carefully mentioned in the jobsheet and take a serious action against the accused.
I am really feeling shameful for the service provided by mi.
Please replace my phone immediately it's very difficult to visit all the time your service centre and to deposite my phn to the centre for long time.
I trust redmi that's why there are 13 redmi phone users in my family only. Please co operate to maintain this relationship..

Awaiting yours.

Cust name - mohd mohsin arif

Mb name - redmi note pro 5

Imei no - [protected]

Complaint no - woin[protected]

Mb no - [protected]

Urgently need a call back to explain in detail.

I had gone to mi service centre of gtb nagar, delhi-110009 branch on 11 september 2018 for change of battery of my redmi note 3 mobile... After checking all my details and mobile imei no. Etc from my mobile they issued me their service receipt.. After waiting for 2 hours at the centre they told me that after changing the battery the touch panel of the phone has stopped working... While submitting the phone all was working fine... Now they started give unprofessional excuses that its an electronic part and has no guarantee what would happen during the job... They even said that we have to change the mother board and still no guarantee whether the touchpanel will work... They said they tried to change the new touchpanel and it was still not working... And they returned me my phone... I then went to some other local shop and that shop person changed my touchpanel within 1 hour and it started working.. And even he said that there nothing to do with toucpanel and battery change...
Please look into the matter on urgent basis... I never expected that a professional company like mi will behave like this to me and i have to incur unneccesary expenses for my touch panel.. Though i had gone for battery change..

Hope for an early and favourable reply..

Manish arora
[protected]
[protected]
[protected]@hotmail.com

6:47:00 AM
To: Xiaomi Customer Service of India
Subject: Replacement required

Dear Mi
Im Shahab from delhi I bought a Red
Mi note 5 pro from flip kart in july 2018 I faced so much problems in this device battery drainage, camera issue automatic speaker on during call I had so many time call in mi so Many time visit in mi many calls to flip kart but problem not resolved finally flipkart hands up and said this branded device from mi they will be replace your device I had servify from your side service center people said call to customer care of mi for replacement they said this device had so many problems. Now what can I do register a case against mi or flipkart both and I have original bills or you replace with new.
[protected]
[protected]

Dear Rajshree I had done all things which you tell me many times in your service center, on servify by your side, on call by your side flipkart said its a branded device by mi not a local one why should they not replaced a faulty device which has guarantee by mi now main issue is battery drainage im not a heavy user of data my data connection only on in morning or evening. It has 4000mah battery and I observed the back up of 34 hours but in few days backup only 25 hours then I visited the mi service centre they updated the device and back up stable on 34 hours again after few days backup gone on 16 hours only after a full charge this problem continue again visit again servify again again again im frustrated by mi people.
Show quoted text

I have bought this handset 2 months back and now it is not working.

I gone to customer service centre and they told me to deposit rs. 8316/- for this phone repair. Phone cost is 10000/-. How can i give rs. 8000/-.

Phone has not fallen and in good condition. Purchase bill is attached for reference. How can a normal person afford so much money?

Sir/madam,
I have ordered mi y1 phone through amazon and recieved on 21aug 2018, after 15 days o[censored]ses i found that phone is hanging and its keys are working automatically. So i visited nearest customer care in farrukhabad up on 05 sep 18. They update the software but problem still not resolved so i again submitted my phone as recall on 06 sep 18. Today's is 11 sep 2018 phone is still in customer care, today i revisit and now they told me touch plate (Folder) is not available so wait for 7 days.
I request you please replace my phone with new phone as this phone has some serious manufacturing defect.

Thanks in advance for your support.

Regards
Vijay singh
[protected], [protected]

Hi sir,

Redmi note 4.

I have brought this mobile 1st when this mobile came to the market, so excited and brought it happily with excited, everything was going fine suddenly and slowly display screen and battery damaged, i went to a shop where mi things and banner was completely covered and decorated, any one can go to that shop think like redmi special shop or whole sale price. I asked that manager he told me this is authorized service center, he was a lair i came to know next day when he talk with me just like a gunda or don and completely with bad slangs and junk words.

Sunday i called to the redmi cc and asked the price and check the serial number but they told me check from service center marathalli, bangalore

Date : 08/09/2018 saturday & 09/09/2018 (Sunday)

When i asked the things, he shared with me me battery serial number : dsbna437b20 — battery — 1300/-
Display serial number : 7911b15832 — screen — 2500/-

Total 4000/- by two short 2000 (Saturday) + 2000 (Sunday)

What is my concerned : why you people have not the centralize database, what are the things manufacturing you don't have the data?
Every company if you can tell the id or serial number they will tell you all the details but why you are telling to go service center???

I have attached the bill, kindly check and black list this shop. Really company people are cheating & also shops are same.

I have been believing redmi things but now faith and believe is completely 0 zero... I will not suggest and recomand any one to go for it. So many times i have talked with diff information from redmi call center. But this is last.

Thanks,
Manas: [protected]

—

Shop details : dukan ka name : sunrise communication

Address: 20/5 shop no3 near chef bakers, outer ring rd, kadubeesanahalli, bengaluru, 560103
Hours: open ⋅ closes 9:30pm


Phone:[protected]

—

Respected sir
I have bought redmi note 5 pro just 3 months ago. It was in my pocket and minor rain get started. Hardly 2 drops of water fell inside it. And it had damaged. I visited service centres but they considered it out of warranty. I can understand liquid damage is not considered under warranty but sir they recommend me very very heavy expense of 8000 rupees. As i have bought my phone just 3 months ago for 15000 rupees sir 8000 is really a very heavy amount for me to pay. I cant afford such a heavy expense of 8000 rupees sir. So please i request you kindly sir to reduce the amount atleast 50% so that i can use my handset which i have used only 3 months sir. Sir please please considee my request and offer me discount as early as possible. Hope so i will get positive response.

I have bought redmi note 5 pro in march, i have been facing problem with audio from headphone. Service center people told they need to replace the mainboard and they dont have stock of the mainboard. It have been 3 months and every time i call it is out of stock in
Redmi service center kannur
Kannur, kerala 670003
[protected]

https://maps.google.com/?cid=[protected]

I bought my xiaomli mi a1 on 24th january, 2018.
After getting august security update, the phone getting rebooted every now and then. I went to the customer care at kondapur, hyderabad (Official xiaomi service centre). I don't know what they had done but my problem remained same.
I want my phone back in normal run. That is it. Please take care of this matter.

My flipkart invoice is showing 6 months warranty but the actual warranty is 1 year for mi band hrx plz update my invoice bill my order id is od[protected] i am facing the low brightness issue in my hrx band mi service centre cc are saying plz contact flipkart because invoice says 6 months warranty so they wont replace mi band. They say contact with flipkart they will solve it but flipkart is neglecting my issue so far plz do check it out.

My name is mohd ahamad
And contact number [protected]
& order id is [protected]
Awb no.[protected]

I bought poco f1 phone from the mi store, which was sent to me through the dehlivery courier which i got on september 6 at 11 a. M.
But there is no delivery showing at mi store
Yes, the delivery showing is on your website
So i complained in mi care, however, he told me to email to service.[protected]@xiaomi.com, then i emailed but no response was received please update the delivery status
I could not also find my phone's bill yet so that i can download the bill
I have also taken mi protect that has not been activated yet.
Please please please please please

I placed an order (Order id [protected]) for fast charging cord and adaptor through mi store app on 24th of august. I had to make the payment thrice for the order to be placed as 2 pyments made through tez (At 22:08 from [protected]@okicici to mi. [protected]@axisbank with google transaction id : cicagkd87rmzng and upi transaction id :[protected] and at 22:09 from [protected]@okicici to mi. [protected]@axisbank with google transaction id : cicagkd87tm9ea...

After use of 3 months of mi mobile one day it did not opened and o bring it to saheednagar care. And they said it's a water damage. I saw some salty products under the power bottom and it's due to sweating on hands. And they takes it into water damage. If a mobile can't work with all the situations then why the manufacturer manufacturing this product.

No one can use a mobile with a dry hand any time.

So, don't go for mi and i want to take the attention of mi company.

Hi,

My name is apoorva panchal and i've recently logged a complain for mi 4a tv - tvin[protected]

My complain is unresolved for past 3 days.

The tv is affected by display issue twice in past 20 days and its not even two months that i've bought the tv. The panel was already replaced within a month from purchase of tv and i wonder what next is to come.

I've bought the tv to watch but have ended up most of the time with dead display and calling customer care. It has been a torture so far and i look forward to replacement because of the disastrous quality.

I am an electronics engineer and definitely know that electronic gadgets are prone to problems but frequent problem really questions the quality.

I'm a mi fan. Have used mi router, mi phone and even the tv must be having the quality upto the mark but it really seems to be the issue with tv set which have, which makes me request you to help me with the replacement.

Looking forward to your quick response.

Thanks & regards,
Apoorva panchal

My redmi note 4 is not functioning properly. i am unable to even open my phone and use it without the phone hanging. the apps are opening and closing on its own, the phone keeps vibrating whenever i open the phone. The messages are automatically getting typed and the phone is making calls on its own. though its been only 8 months, it is getting very problematic for me to work. The serial number of my model is [protected], X000SU007D. Product model number 2016100. this incident started from 1st of september, 2018 and its been recurring ever since. I would like to replace the phone. The IMEI number1: [protected], IMEI2: [protected], SERIAL NUMBER : 15659/80762134.

Dear Mi India Customer Support,

Greetings Of the day,

This side Saddam Mujeeb I beg to say that my phone has troubled for last 7 to 10 days about battery draining issue and I am regularly contacting for your backend team and my nearest service center but no one has been resolved my issue. I will complaint against you to National Consumer Helpline, You have done a lot of prestige within 7 to 10 days the hand set has changed 2 times but my problem is still the same however I have not yet received any updates from your side I am having a lots of trouble and having a very bad experience with Mi India customer support.

Hand set model number- Mi A2
Job sheet number- HHIN[protected]

I hope you get quick answer from your side.

"I have complained this issue to the national consumer forum and my docket my number is 900439"

Kindly look into this matter as quickly as possible.

Contact number [protected], [protected]

Thanks & Regards
Saddam Mujeeb

([protected]) this phone number contacted me several times and through this phone they took the order of giving mi note 5 pro in 4000 rupees as an offer. I accepted it. After i opened it i saw theres nothing but full of broken boxes. I want them to be arrested as soon as possible. I called them. They told me they will deliver mobile within 3 days because company has mistaken the order and gave broken box. They told me as such. This guy has to be arrested... And many girls are upto them also... They are helping them.

Tv sound not working properly, the problem was there from the first day the technician of the service centre installed the tv, he knew about the problem and instructed me many solutions but nothing worked, when i asked for replacement the company is telling me i had to make a complaint within 10 days. What i don't understand is who the service centre guy is from.