Xiaomi India Complaints & Reviews

My flipkart invoice is showing 6 months warranty but the actual warranty is 1 year for mi band hrx plz update my invoice bill my order id is od[protected] i am facing the low brightness issue in my hrx band mi service centre cc are saying plz contact flipkart because invoice says 6 months warranty so they wont replace mi band. They say contact with flipkart they will solve it but flipkart is neglecting my issue so far plz do check it out.

My name is mohd ahamad
And contact number [protected]
& order id is [protected]
Awb no.[protected]

I bought poco f1 phone from the mi store, which was sent to me through the dehlivery courier which i got on september 6 at 11 a. M.
But there is no delivery showing at mi store
Yes, the delivery showing is on your website
So i complained in mi care, however, he told me to email to service.[protected]@xiaomi.com, then i emailed but no response was received please update the delivery status
I could not also find my phone's bill yet so that i can download the bill
I have also taken mi protect that has not been activated yet.
Please please please please please

I placed an order (Order id [protected]) for fast charging cord and adaptor through mi store app on 24th of august. I had to make the payment thrice for the order to be placed as 2 pyments made through tez (At 22:08 from [protected]@okicici to mi. [protected]@axisbank with google transaction id : cicagkd87rmzng and upi transaction id :[protected] and at 22:09 from [protected]@okicici to mi. [protected]@axisbank with google transaction id : cicagkd87tm9ea...

After use of 3 months of mi mobile one day it did not opened and o bring it to saheednagar care. And they said it's a water damage. I saw some salty products under the power bottom and it's due to sweating on hands. And they takes it into water damage. If a mobile can't work with all the situations then why the manufacturer manufacturing this product.

No one can use a mobile with a dry hand any time.

So, don't go for mi and i want to take the attention of mi company.

Hi,

My name is apoorva panchal and i've recently logged a complain for mi 4a tv - tvin[protected]

My complain is unresolved for past 3 days.

The tv is affected by display issue twice in past 20 days and its not even two months that i've bought the tv. The panel was already replaced within a month from purchase of tv and i wonder what next is to come.

I've bought the tv to watch but have ended up most of the time with dead display and calling customer care. It has been a torture so far and i look forward to replacement because of the disastrous quality.

I am an electronics engineer and definitely know that electronic gadgets are prone to problems but frequent problem really questions the quality.

I'm a mi fan. Have used mi router, mi phone and even the tv must be having the quality upto the mark but it really seems to be the issue with tv set which have, which makes me request you to help me with the replacement.

Looking forward to your quick response.

Thanks & regards,
Apoorva panchal

My redmi note 4 is not functioning properly. i am unable to even open my phone and use it without the phone hanging. the apps are opening and closing on its own, the phone keeps vibrating whenever i open the phone. The messages are automatically getting typed and the phone is making calls on its own. though its been only 8 months, it is getting very problematic for me to work. The serial number of my model is [protected], X000SU007D. Product model number 2016100. this incident started from 1st of september, 2018 and its been recurring ever since. I would like to replace the phone. The IMEI number1: [protected], IMEI2: [protected], SERIAL NUMBER : 15659/80762134.

Dear Mi India Customer Support,

Greetings Of the day,

This side Saddam Mujeeb I beg to say that my phone has troubled for last 7 to 10 days about battery draining issue and I am regularly contacting for your backend team and my nearest service center but no one has been resolved my issue. I will complaint against you to National Consumer Helpline, You have done a lot of prestige within 7 to 10 days the hand set has changed 2 times but my problem is still the same however I have not yet received any updates from your side I am having a lots of trouble and having a very bad experience with Mi India customer support.

Hand set model number- Mi A2
Job sheet number- HHIN[protected]

I hope you get quick answer from your side.

"I have complained this issue to the national consumer forum and my docket my number is 900439"

Kindly look into this matter as quickly as possible.

Contact number [protected], [protected]

Thanks & Regards
Saddam Mujeeb

([protected]) this phone number contacted me several times and through this phone they took the order of giving mi note 5 pro in 4000 rupees as an offer. I accepted it. After i opened it i saw theres nothing but full of broken boxes. I want them to be arrested as soon as possible. I called them. They told me they will deliver mobile within 3 days because company has mistaken the order and gave broken box. They told me as such. This guy has to be arrested... And many girls are upto them also... They are helping them.

Tv sound not working properly, the problem was there from the first day the technician of the service centre installed the tv, he knew about the problem and instructed me many solutions but nothing worked, when i asked for replacement the company is telling me i had to make a complaint within 10 days. What i don't understand is who the service centre guy is from.

I had purchased mi redmi note 5 pro on 30th may 2018 which has 1 year warranty period but on 22nd august at office suddenly it switched off and was not able to power on only showing the battery indicator as empty so my brother had submited the mobile to mi service center as it was under warranty period and he told them the fault for not powering on just showing battery empty indicator on display. The next day when he asked for the reason the told him that it is a liquid damage and he has to pay ₹ 8609 + tax for repairing. On 29th aug i went there for reason they told me that phone is dead and they have to replace motherboard, sub board, battery and also the receiver and there is no other way to repair even in warranty they are charging. So i had taken my mobile without repairing it and they had charged ₹118 for inspection. But the phone was not assembled properly the back panel was not fitted so after coming home i just open it, the antenna wire was misplaced so i placed it and connected the battery connector to motherboard again as it was showing battery issue on display and the phone was working properly. On 3rd sep i went to them and asked that how they had inspected the device and gave me the reason for liquid damage and asking for ₹8609+ tax for repairing as my device is working properly. The person who inspected was not coming to talk to me and they all were telling the same reason that all mobile parts were damage and when i said to complaint about this they started talking with me rudely and saying go and complaint as they have no fear for anybody. So please look into the matter as these people are making the customers fool and overcharging them for unrealistic issues. I m also attaching the inspection description and charges receipt.
Servive centre code - xmin1030

Respected sir/madam
I purchased redmi 5a phone on may 5th 2018 unfortunately the mobile was dipped into water by kid now its not working not getting charging not switch on i wen to the mi service center in tirupati intially they told 6900 on offer you will get 39000 later on finally they told 35000rs is final which is correct iam not getting clearly please tell me service against liquid damaged (I. E water damaged) redmi 5a phone with valid warranty details as soon as possible
Thank you

Mi redmi ke headset achhe aare but company service achhi nii de rahi hai pahle to inme kharaabi aari headphone jack me problem aari hai mere hi sath nii har kisi ke mobile me ye proble aari hai our company warranty hone pr bhi service nii de rahi hai aise mobile leker kya matlab jo warranty me bhi thik na ho kuch b problem bata kr warranty se mobile ko hata diya jata hai our customer 10000 ke mobile me our 5 se 6000 rupeeye खर्च karta hai faltu me kyu 1 year ki hardware ki warranty dete hai dena hi nii chahiye ek to bahut muskil se 5 se 10 हजार रुपये ka mobile kharidte hai usme bhi ye sab problem mi ke mobile me hi aisi problem aari hai mere pass samsung or oppo ka mobile chal raha 8 saal se choti si b problem nii aai hai achhi service mil ja rahi hai mai aaj ke baad mi ka mobile nii kharidunga or na hi kisi ko kharidne ki salah dunga..

Mere mobile me headphones ka symbol aara hai ye problem leker mai mi service center bhopal me gaya waha unhone mere mobile ko warranty se hata kr 5000 ka kharcha bana diya mere request ko cancell karane pr b cancel nii kiya ab maine dusre service center me dikhaya to is report ke karan warranty me kaam nii ho raha jabki koi liquid damage nii hai mobile me
Please contact me [protected], [protected]

Dear sir /madam

I submitted my mobile in your kottayam, kerala. Service center with job sheet no:-626 on 31/08/2018 due to liquid damage and they didn't call or give any information regarding my mobile... Also they didn't pick my call.. (Called no:-[protected])
I am very sorry to say that your customer service is very poor...
Pls feel free to contact : vinu:-[protected]

I have purchased a new xiaomi redmi mi note 5 pro mobile one month ago. Suddenly the screen was damaged. I have visited above service centre for the replacement of screen. They charger rs.4600 for that. But after screen replacement, headphone is not working. I have visited again today. They said it has mother board problem, so i have to replace new mother board with my coast. My mobile is in warranty period and it has no problem before screen replacement. The service centre has damaged my mother and as mobile is in warranty period, company should replace the mother board for free of coast.

Xiaomi technology india pvt. Ltd. Priyanksha communication121, b c road, bara bazar, bivvy maerket, 1st floor, burdwan

My registered mob no [protected].
I got delivery of mi32 "tv next day of delivery after submitted order technician also came before one day of installation date. On 27 aug 2018 while opening a sealed box found damage product technician was informed to the concern dept with photos & proof till date i have not received tv after calling customer care they also repeated answer 30 times within ten days will replace the tv & installation. On 04 sep2018 i heard a approval done &do was approved from know they again customer care replying me within 10 days your product&installation was completed. Asper your policy terms and conditions you are doing your service. I need some composition of your delay & not following as per your policy terms and conditions.

Dear sir/madam
I want to draw your kind attention towards my mobile that i bought on 15 june 2018. But i completely disatified with this mobile beacuse hanging a lot which has disappointed me very much.
After 10 days of buying it is working properly i visited redmi service centres also 2 times within a week but they didn't entertained me. Please replace this mobile as early as possible or arrange a call back. I hope you will help me. Thank you...

Hi,

I ordered a "POCO F1 Graphite Black 6GB+128GB " on 29th Aug 2018.
Payment mode was via credit card.
The current status of the order is "Payment received".

After numerous calls, emails, customer support chats they have been unable to tell me the status about my order and when I ask them to cancel the order they say the refund will take 8-10 working days.

Its already been 6 days since I have been told to wait for call or update by tomorrow every time I approach the customer care.

Order number - [protected]
Complaint number - WOIN[protected]
Please help.

thanks
Himanshu

I'm using the device from one month. Its good but from very few days I'm facing problems with portrait mood and the phone gets Hang when I'm trying to use the portrait option.there fore I loved the camera options at redmi note 5pro it was amazing capturing pictures at portrait mood.but after a month I'm disappointed for the results now I request can make my issue done as soon as possible.

I have ordered poco f1 (6gb + 128gb) variant on 29th august 2018 during flash sale

But till now my product is not shipped yet.

Called customer care and filed a complaint about the issue on 1st of september, they told me i will get a call back from the backend team with in 24 hours.

But here is the surprise, i didn't get a call back till now, today date is 4th of september.

I have contacted their customer care (Tamil) about 3 times and english device once.. So totally called the customer service for about 4 times.

And everytime i got the same reply from the person on other end of the call.

The biggest surprise is, i have placed another order after that which was processed immediately and shipped soon. (Take a look at the image for reference)

This is frustrating and worst customer service ever.

Worst worst worst customer service team and back end team.
I didn't expect this from the india's no 1 smartphone brand... Really?? Only advertising

Be aware guys.

Regards
Velan
[protected]