Xiaomi India Complaints & Reviews

I bought a new mi note 4 few months ago from a mobile shop at alwaye, kerala. Few days after i found that the sim tray is projecting outside the body of the phone. I removed the mobile case and shocked seeing the body of the phone if bending towards the opposite side of the screen. The small metal portion at the side of volume, on/off buttons and at the side of the sim tray is bulged outward. I placed the phone over a wooden surface and pressed carefully to clear the bend. It was partially successful, but the small metal portions near the buttons bulged more. I affried if the phone is not working. But when i switched it on, it worked. Still i am using the same phone. I feel it's build quality is very poor. Any one can say where i could make a complaint... Pls help

Hii sir, . I am using the Redmi 5a modal.lt is so heet when I used data pack and some apps.redmi 5a modal all mobile was heet when use this mobile.so I requesting you solve the some problems .so all coustmer useing this mobile with happiness.i also hope that your company hearing me and solve the problem of Redmi 5a new model. My mobile no. Is [protected] Thanks sir

I have purchased a new mobile from mi.com and now have gone for software issue that time i realised that my mobile's imei number and invoice imei number is different. And customer care is not interested to provide solution. I have provided them all bills and box photos but they only saying to wait. This is mental harrassment from xiaomi corporation india. Please resolve this fake business doing by xiaomi india.

Tv purchase date[protected]
Complaint-auto shut down frequently.
Mi service engineer checked problem on site on 31-7-18. Photo of workorder with comment
Automatic turning off
Uploaded on 1-8-18 on e mail - service.[protected]@xiaomi.com from my registered e mail id.
Please replace the faulty tv.
Daily i ring customercare but no result.
Daily i get new workorder number. But nobody is replying properly.
Please help
Sanjay sabharwal

Dear sir,
I have bought the MI phone in flipkart on (Date[protected] and order no.(OD[protected],
Invoice No :#FABAUB[protected]

After ten days the mobile is not working properly I went to authorised MI shop and serviced it and after 2 days again the problem repeated they have insisted that there is a problem in mother board
I have attached the serviced bill with below

In MI shop they are not letting me know any procedure to replace the mobile

Shouldn't we buy anything in online(Flipkart) this is the way you treat your customer I have all the records including the telephone conversation with flipkart customer care if there is no response I ll post everything in social media and am ready to file a complaint also.

Pls help me to solve my problem

Regards
Jothi
[protected]

I brought a mi tv 4a 43inch tv from flipkart on 17-jul-2018 and it was delivered on 24-jul-2018
My order no. - od[protected]
Today is 8-aug-18 still there is no engineer who has came to my home for the installation process
It's been 15 days i have received my tv... I have been contracting my every day for my installation but they not able to help me out
Please help me

My order number for mi note 5 pro is [protected] and i have payment of rs.14999/- through tez app.. Transaction (Google id) id is : cicagkd80lictq and upi id is :[protected]. I have screen shot of all transaction. Payment deducted from my account and also credited in xiaomi‘s account even though xiaomi asking to payment and my order canceled.

Xiaomi customer care said that we didn't received your payment. Now want my refund soon in two or three days or deliver red mi mi 5 pro phone.

It happens with me twice. On 30 of march 2018 also i suffered same before. That time amount was 5999/-.

Now xiaomi has accepted that we had recieved your payment and will refund the order id and refund id is : [protected]..

Now from your side very delay to refund and give excuse of bank that they make 8 to 10 days to precess. But i ask to bank and they said that if company realesed the money, we credit money to customer's account in maximum 48 hours...

They don't refund yet till 27 july 18...
They give excuse of bank. Whenever responsibility is on xiami india private ltd.

I order redmi note 5 pro through mi.com. My order number is [protected]. I ordered it 31/8/2018. But still its not shipped. I need the phone very badly its urgent.. I called customer care nearly 20 times they not solved it. I told them its urgent for me they not understand that and think just simple matter. Loged a complain but its not solved yet. Worst shopping experience i got from mi.com. Please take care your customer. Solve my problem as soon as possible. Although i complaint to the higher authority. I feel very angry right now why not 14999 not a small amount its my hard working money.

My phone's touch screen is not working properly and when i carry it to the service centre kangarbagh (Patna, bihar) under warranty period, they refused to take it under warranty and give excuse of water damage of my mobile but there is no sign of liquid presence is found there also they charged me of rs 118 for checking the mobile phone. Please resolve this problem as soon as possible.

Dear sir,

I m kanaiyalal patel from surendranagar - gujarat

I purchase mi y1 light from akash mobile shop dated on 20/4/2018.

After that my phone is not working properly (Swtich off problem / display not properly).. Than i send my phone your authorized service center @ surendranagar dated on 19/6/2018 & your service center send back my phone on same day. But my phone is not working properly.

After that i send my phone to service center on next day (Repeat job) your service center not create job sheet also for my repeat repair.

Till today my phone is not working properly. Today i also visit on akash mobile shop - surendranagar, but owner of mobile shop is not available & shop's staff say to me it's not our subject please visit service center again.

Please tell me how many time i visit to your service center??? Your service center engineer nothing work to do in my mobile... Service center send back my mobile without problem solve. Every time service center say "if you are not satisfied with us than please go to ahmebdabad or rajkot"

On my experiance... I never refer to purchase your mobile to other...

Please answer us... What can i do for that? Other than i complain in consumer forum.

Please answer me as soon as possible.

Regards

Kanaiyalal patel[protected]

Sir/madam,
I ordered your product redmi note 5 pro on 25th july, 18 and the product has delivered to me on 27th of july, 18. I have paid the amount of rs.14, 999 plus rs.999 for mi protect service for purchasing the product. But after two days o[censored]se the battery of the product started draining can’t stay in a single day after i have charged full and also phone also was becoming so hot while i talking. I never listened any music, nor played any games on my mobile, battery started to drain, can’t stay for a single day. I have lodged a complain on 29th of july. After i have followed company rules and send them snapshot of battery draining. Xiaomi replacement team didn’t want to believe me that my mobile battery was draining. But after insisting them on my side that i want replacement they agreed on 30th of july, 18 and i have also urged xiaomi replacement team that i will leave kolkata on 7th of aug, so your replacement should be deliver before 7th of aug.
But as per your rule they told me that my product should be picked up first by their delivery courier after it reach on their ware house then only can my replacement will be delivered. But after i have called repeated times to their customer care service that product still in my home neither delivery team called me to picked up my phone, nor i heard anything from their replacement team. 3rd aug my mobile picked up from courier service.
I want immediate action against this, as i have purchased their product to use, not for waiting, and urging their customer care team to replace my product soon.
I am not a beggar though it seems to them because i have already paid the amount. I will only wait for today, if i not receive any call from xiaomi replacement team or not seeing any progress regarding replacement of my product, before 7th of aug, i have to file a case against them, the consumer from world also from india need to know what is behind this company reputation and speculation about india’s no.1 mobile brand. Neither i satisfied with their customer services nor with their filthy product. I think i have totally lost my money and also faith. Their lethargy ness and missbehaved has proved that they are not doing anything on customer behalf just running a fraudulent business with lots of fudge speculation about india’s no.1 brand.
My demand is clear return my money that i have paid, or replaced my purchased mobile before 7th of aug. I hope you will definitely do something about this written complain.
I assure you that i will not let my money to lost. I demand a good product or my money before 7th of august.
Your response is highly appreciable regarding this.
Thanks hope i will definitely see some progress or call back from your replacement team today.

Sudipta kumar bose
M:+91-[protected]

Name: j. Sureshkumar
Mbl no.: [protected], [protected]
Model: mei7
Imei1:[protected]
Imei2:[protected]
Sn:17361/80218522
Request you to give me new mobile (Redmi note 5 pro (Blue) and compensation amount..

I bought redmi note 5 mobile in 16 march 2018 in flipkart. It have display problem in left and right side of top in mobile. Attached my mobile phone display image. I am struggling for last 3 month for this above mention issue. Please ensure my complaints and give me a perfect remedy..

My mobile was slipped in water and after that i took my mobile and went near mi service center at kphb road no.1, hyderabad. They had charged me 120 rupees just to verify my mobile condition and said every part is logged with water and not working. Total cost for repair is 5400 rupees. My new mobile cost itself 6000 rupees and they asked 5400 rupees for repair. Then i went to near mobile shop, they took 250 rupees to verify the condition of my mobile and said connector to touch pad is disconnected. They adjusted and it's working normally now.

The technician who taken mobile for verification at service center disconnected the connector to touch and he told the total charge for repair is 5400 repuees

Thanks
Chinna
Mobile:[protected]

My redmi niote 5 pro device usb socket does not working. I submitted my device to excellent service centre imperial plaza sitabuldi from last 11-12 days. But till now they didn't resolved my problem. They told me the problem of device motherboard. Plz do some strict action as soon as possible. My device in warranty period. Plz resolved my problem asap otherwise handover me a new same redmi note 5 pro device or refund my money.

I have bought a mi note 5 pro on 4july 2018 but from the first day i am facing the hang problem during watching video and chating. When i m not touching the screen for 5second its going to hang screen and again touching repeatidly for 5seconds then its working. But still its continue for day first to till sending this mail. I was complained it on 11july 2018 at mi service center b2x in sector-35 chandigarh, but they told me that its a software issue and sort out with a software upgrading but the girl which is regonising my phon told me the phon will not opening we just upgrading the software and same day in the evening 5pm they called me and said that its had a water molecules in backside of the chipset. They opened it my phon without telling me its its a very silly thing for me because without informing me they open it my new phone. And when i was reached there they charge me for this problem to resolve it. But how to geting water molecules inside even its back is covered with cover and btw back panel is sealed permanently and its have no any single hole to going water inside.

I ordered a Mi 43 inch led tv on 24th July and didn't open the box as told by customer care executive that open it when the installation expert comes and when he opened it for setting it up it was a damaged one and he requested for the replacement but I didn't get any mail any kind of information regarding the status of my order. Nothing is mentioned and no website takes too long for responding at least just tell your customer about how much it is going to take what actions have been taken.

Hi team,
I have been a repeat customer for xiaomi products ever since the first product release Redmi 1S. I have bought several products and one product I particulary have issue is with the headphones. I have brought many headphones from MI and not even single last for more than 6 months, some either fail before the warranty expires and some just after the warranty has expired. My last order on account #[protected] where the replacement ear phone also broke 
I am very upset especially with this product line (ear phone) . Please look into this matter and tell me what best can be done?

Note: My usage is very limited, once or twice in a week for couple of hours.

Regards,
Shashi M.

***Look at the Chat conversation Below with MI Support****

Transferring to CS representative, hold on for seconds...
now Kumari.Shweta is talking
Hi, thank you for contacting Mi India Support. My name is Shweta . I will be your solution expert for the day.
[protected]:18:28
Hi Shweta
Good Afternoon.
I have been a repeat customer for xiaomi products ever since the first product release Redmi 1S. I have bought several products and one product I particulary have issue is with the headphones. I have brought many headphones from MI and not even single last for more than 6 months, some either fail before the warranty expires and some just after the warranty has expired. My last order on account #[protected] where the replacement ear phone also broke L
I am very upset especially with this product line (ear phone)
I apologize for inconvenience caused to you.
I know how you are feeling, I can certainly understand your pain.
Before we proceed please share me your email id for further assistance.
[protected]:21:12
[protected]@gmail.com
Thank you for sharing your email ID. While I check the information regarding your concern, I would like to inform you that you might receive a survey link to this email address. Please do not forget to share your valuable feedback to help us improve our services.
Sure
I truly understand your concern that how the product is important for all the customers. .
However, I would like to inform you that it totally depends on the customer that how they can save the product from any physical damage.
[protected]:23:25
There is no physical damage on any of the ear phones I have used
Not even the one in question right now
I keep my things very carefully
As of now the product has completed the 6 months warranty period so, we are unable to help you on this regards.
[protected]:25:33
I can understand your limitation
Thank you for your kind understanding.
Is there anything else I may assist you with?
But, this is loosing my trust in the brand and further I will never purchase or recommend anything from MI
I truly apologize for inconvenience caused to you.
I will share your feedback to our respective team.
[protected]:27:07
Is your apology heping me compensate my bad experience or the money spent?
In future we will take care about this.
You are not helping currently then what is the gaurantee of the future service
If this issue is not resolved here, then I would be forced to contact your corporate office and take some hard steps
Sir it totally depends on you. However if the product is in still warranty then you can visit the service center to replace the product if the warranty is get over then we will unable to help you on this regards.
Is there anything else I may assist you with?
[protected]:30:42
Can I get the contact information of your corporate office?
You can vall us through this number[protected]
You can call us through this number[protected]
[protected]:32:48
I am asking for corporate/escalation/grivenace team number not CUSTOMER CARE
No, sir we do not have any information regarding this.
You can search in Google.
[protected]:34:25
What is your escalation process?
You should have the higher management contact details
No, sir we do not have higher management contact details.
I will put this chat on Facebook and whatsapp so, people will know what kind of service and products MI is selling
It totally depends on you sir. As we are unable to help you once the warranty get over.
It totally depends on the customers that how they can use the product.
Is anything else sir?
[protected]:36:24
I understand the warranty is over but why is the product not lasting beyod warranty every time?
I have already inform you that it totally depends on the customers usage we are unable to comment on this.
[protected]:38:54
There is no physical damage, how else is one suppose to use to get the life improved?

Bought a new redmi note4 phone from flipkart which is found defective only after the return window period, so could not return. Phone is sensing touch most of the time (Around 50% of the time) and application will trigger automatically, on going will be put on hold and automatically dials other numbers from contact list etc etc.. Reached out to mi service center and they had replaced board, but issue persists. Phone is with them from 7/27 again, and they still could not fix it. Service center would take another 7 days is what they say.. For the new phone.. I would expect this product to be replaced as this is issue with manufacturer, they should not be selling completely faulty products.

I doubt if new phone was delivered to me when issue takes long time to resolve.
Imei - [protected]
Product - redmi note4-in-4+64gb-gray

Dear sir
I have purchased redmi 4 (Gold, 32gb) | b01mu2awlb (Redmi-4-gold-32gb) on 11/11/17, since last one month the battery is drained out in an hour so. I called the service center, they told me it may due to the new software update.
On 28/7/2018, i have visited a their authorized service center at ruhi telecom, shop no.114, 1st floor, arya arcade, station road vikroli west, mumbai 400083, they told me that the battery is damaged and they replaced it. While checking the dammaged battery it is noticed is a substandard one and become like a soft/cold biscuit.
As the warranty for the battery is only six month, they charged for the same, my surprise is that they also charged a service charge of rs. 350/= + 18% tax to replace the battery, even though the phone is under warranty for a year.
Pls let me know that, if the phone is on warranty for one year, weather they can charge service charges to replace battery? If not pls take the necessary action at the earliest
Thanking you and awaiting for your replay.

Yours sincerely

Johnson tk
[protected]

I have purchased mi redmi note 5 pro on 11/7/2018 the phone have ram issue the day i have purchased it has network issue and also it hangs in all apps it work worst than 2gb phone i want get it replaced by 6gb or refund the amount give the solution i have purchased it from croma they told the phone is in 2year warranty combo if anything happens to phone in 2 year it has extended warranty and it will be replaced