Xiaomi India Complaints & Reviews

Booked redmi 5 pro on friday dt. 10.08.2018 through on line. Till now i. E. On 13.08.2018 the phone is not delivered to me. A message from your delivery courier is received that your mi.com. Package with delivery awb[protected] will be delivered today. When i asked delivery boy mr. Amit mob. No. [protected] to deliver the package on or before 5 pm he is annoyed on me and said that i will deliver the package when he wish.
This is realy a bad attitude and not tolerated. If i will not get may package on or before 5 pm today please treat my order as cancelled and arrange to return my full amount rs.14, 999/-

Last 1 month goes but not given my refund amt. 5999/- only.
i many time calls but not proper response. i need by amt immediately.
My Product was lost but refunded and says please wait more time.
i can't wait more. pl. give my amt immediately.

Order Id = [protected]

Tracking Id =[protected]

Complaint No. = WOIN[protected]

Tikam Singh

Sir i bought the red mi note 5 mobile on 10th may 2018 just three months two days ago. Mobile battery has been drying very fast even at times keeping it aside without using. While watching you tube or browsing it is draining too fast. Red mi note 4 is far better than this. Its battery life is nice. So i bought this note 5 with high expectations.
I am really disappointed. I don't want this mobile anymore. I am getting irritation when i look at it.
I want replacement of this mobile.
Please help me out.

Dear sir/madam,
I purchased mi note4 on 21/09/2017 from flipkart. Invoice no - faba6q[protected]
I am satisfied much more with it's performance. The battery performance is poor from[protected]. I raised complaint in service centre no - xmin1569 and they replace the battery on free of cost.
After replace the battery i have problem in display. Display become dark frequently than i gone to the same service center and raise complaint. They without saw the phone and told this is the display problem and told outer panel one of the corner is loght damage so we can not change the display in free of cost. I replied to them this is not like a display problem may be a minor loose connection. But they are not listen my words. Now the phone is working well once or twice in a day the display become dark. Please tell me what can i do now.

Display complaint raised on[protected]
Token no-42

Please help me to solve this issue.

Invoice copy and complaint copy attached.

I purchase mi tv from flipkat on 7.6.18 but they denied to servicing due to over ten days, then call to mi for servicing and they replace my tv. Again my tv is not working within warranty period and we send to mail for servicing and they not agree for servicing. W e suffering from problem for long time. Mi send very bad product. Unfortunately we buy this product. So you are requested to you kindly solve my problem at an early date.

Suvendu biswas
[protected]
[protected]@gmail.com
Midnapore
West bengal

An order was placed for tv and 2 accessories on jul 17, later i had called on the same day to cancel the order # is [protected] but the executive told that the order cant be cancelled now because it has already been dispatched. So, they asked not to take the delivery, so that the order will be cancelled automatically. Then again when i called mi customer care, they told delivery company returned the product on jul 27, so the refund request was initiated on jul 27 which is 10 days from order date. Today when i had called the customer care, they are asking to wait for 8 to 10 working days.

My concern why did the delivery company returned the tv 10 days later when they were able to give me tv in one day (Jul 18). And why was the refund request initiated only on jul 27 inspite me calling on jul 17 and before jul 27 to initiate the refund
Even if you initiated on july 27 2018 it's more then 14 working days. This is how you serve customers
Till today i haven't got call even after raising complaint and if call customer care they don't have proper information
Can any one help me.. For them it's small amount for me 23, 000 is big and i am continuously calling them from past 10 days but they don't have that curtosy to give us proper information it's not mi money it's customer money

My phone (Redmi 16GB) is still in warranty duration, purchased date : 26.2.18. My complain number in XIOMI is: WOIN[protected]. Service Center and Customer Care reply " Battery deformed, Energy flow also visible starting from same deformed side of battery. Hence the device was burnt & its Customer Induced Damage case hence replacement or repair cannot be done IW ". Email Received from: service.[protected]@xiaomi.com

I newly bought Redme 5A (3GB+32GB) - Gold in poorvika chengalpattu - 603001 on 05 June 2018. This mobile having charge draining issue. while i am charging it will take 5 hours to complete the charge. It will drain on 4-5 hours without mobile data on even in sleep mode also charge got drain and switched off the mobile. I went to poorvika they routed to xiaomi customer care in chengalpattu. I went that customer care 4 times of the same issue. Still the issue is there. When ever i am going to the customer care they said this is the common issue we were upgrade OS now you will use and check the 1 week if have any issue comeback. They are saying same words when ever i went to customer care. Even the customer care person saying this mobile model is not have battery backup. Last one month i am continuously doing this. In that customer person speaking very harsh, it's not compulsory to explain you like that. That's the way he's speaking and they are not giving any slip for the service visit. Within 2 days i was in the service center so, they will change the mobile right like Amazon. They are wasting the days i think so. I am totally upset and tired for this mobile.

I purchased redmi note 5, mei7, black 4gb/64gb on invoice no 07/05/18. But i am completely not satisfied with performance of mobile. If in a day i am using my mobile 100 times ie. Switch oning then 95 times screen hanging problem facing then again switch off and start again then after that mobile starts. I am completely fed-up with quality stop your ad that no one mobile in india.
Voice of listening and media also very low.

Please suggest solution.

I bought a new mi note 4 few months ago from a mobile shop at alwaye, kerala. Few days after i found that the sim tray is projecting outside the body of the phone. I removed the mobile case and shocked seeing the body of the phone if bending towards the opposite side of the screen. The small metal portion at the side of volume, on/off buttons and at the side of the sim tray is bulged outward. I placed the phone over a wooden surface and pressed carefully to clear the bend. It was partially successful, but the small metal portions near the buttons bulged more. I affried if the phone is not working. But when i switched it on, it worked. Still i am using the same phone. I feel it's build quality is very poor. Any one can say where i could make a complaint... Pls help

Hii sir, . I am using the Redmi 5a modal.lt is so heet when I used data pack and some apps.redmi 5a modal all mobile was heet when use this mobile.so I requesting you solve the some problems .so all coustmer useing this mobile with happiness.i also hope that your company hearing me and solve the problem of Redmi 5a new model. My mobile no. Is [protected] Thanks sir

I have purchased a new mobile from mi.com and now have gone for software issue that time i realised that my mobile's imei number and invoice imei number is different. And customer care is not interested to provide solution. I have provided them all bills and box photos but they only saying to wait. This is mental harrassment from xiaomi corporation india. Please resolve this fake business doing by xiaomi india.

Tv purchase date[protected]
Complaint-auto shut down frequently.
Mi service engineer checked problem on site on 31-7-18. Photo of workorder with comment
Automatic turning off
Uploaded on 1-8-18 on e mail - service.[protected]@xiaomi.com from my registered e mail id.
Please replace the faulty tv.
Daily i ring customercare but no result.
Daily i get new workorder number. But nobody is replying properly.
Please help
Sanjay sabharwal

Dear sir,
I have bought the MI phone in flipkart on (Date[protected] and order no.(OD[protected],
Invoice No :#FABAUB[protected]

After ten days the mobile is not working properly I went to authorised MI shop and serviced it and after 2 days again the problem repeated they have insisted that there is a problem in mother board
I have attached the serviced bill with below

In MI shop they are not letting me know any procedure to replace the mobile

Shouldn't we buy anything in online(Flipkart) this is the way you treat your customer I have all the records including the telephone conversation with flipkart customer care if there is no response I ll post everything in social media and am ready to file a complaint also.

Pls help me to solve my problem

Regards
Jothi
[protected]

I brought a mi tv 4a 43inch tv from flipkart on 17-jul-2018 and it was delivered on 24-jul-2018
My order no. - od[protected]
Today is 8-aug-18 still there is no engineer who has came to my home for the installation process
It's been 15 days i have received my tv... I have been contracting my every day for my installation but they not able to help me out
Please help me

My order number for mi note 5 pro is [protected] and i have payment of rs.14999/- through tez app.. Transaction (Google id) id is : cicagkd80lictq and upi id is :[protected]. I have screen shot of all transaction. Payment deducted from my account and also credited in xiaomi‘s account even though xiaomi asking to payment and my order canceled.

Xiaomi customer care said that we didn't received your payment. Now want my refund soon in two or three days or deliver red mi mi 5 pro phone.

It happens with me twice. On 30 of march 2018 also i suffered same before. That time amount was 5999/-.

Now xiaomi has accepted that we had recieved your payment and will refund the order id and refund id is : [protected]..

Now from your side very delay to refund and give excuse of bank that they make 8 to 10 days to precess. But i ask to bank and they said that if company realesed the money, we credit money to customer's account in maximum 48 hours...

They don't refund yet till 27 july 18...
They give excuse of bank. Whenever responsibility is on xiami india private ltd.

I order redmi note 5 pro through mi.com. My order number is [protected]. I ordered it 31/8/2018. But still its not shipped. I need the phone very badly its urgent.. I called customer care nearly 20 times they not solved it. I told them its urgent for me they not understand that and think just simple matter. Loged a complain but its not solved yet. Worst shopping experience i got from mi.com. Please take care your customer. Solve my problem as soon as possible. Although i complaint to the higher authority. I feel very angry right now why not 14999 not a small amount its my hard working money.

My phone's touch screen is not working properly and when i carry it to the service centre kangarbagh (Patna, bihar) under warranty period, they refused to take it under warranty and give excuse of water damage of my mobile but there is no sign of liquid presence is found there also they charged me of rs 118 for checking the mobile phone. Please resolve this problem as soon as possible.

Dear sir,

I m kanaiyalal patel from surendranagar - gujarat

I purchase mi y1 light from akash mobile shop dated on 20/4/2018.

After that my phone is not working properly (Swtich off problem / display not properly).. Than i send my phone your authorized service center @ surendranagar dated on 19/6/2018 & your service center send back my phone on same day. But my phone is not working properly.

After that i send my phone to service center on next day (Repeat job) your service center not create job sheet also for my repeat repair.

Till today my phone is not working properly. Today i also visit on akash mobile shop - surendranagar, but owner of mobile shop is not available & shop's staff say to me it's not our subject please visit service center again.

Please tell me how many time i visit to your service center??? Your service center engineer nothing work to do in my mobile... Service center send back my mobile without problem solve. Every time service center say "if you are not satisfied with us than please go to ahmebdabad or rajkot"

On my experiance... I never refer to purchase your mobile to other...

Please answer us... What can i do for that? Other than i complain in consumer forum.

Please answer me as soon as possible.

Regards

Kanaiyalal patel[protected]

Sir/madam,
I ordered your product redmi note 5 pro on 25th july, 18 and the product has delivered to me on 27th of july, 18. I have paid the amount of rs.14, 999 plus rs.999 for mi protect service for purchasing the product. But after two days o[censored]se the battery of the product started draining can’t stay in a single day after i have charged full and also phone also was becoming so hot while i talking. I never listened any music, nor played any games on my mobile, battery started to drain, can’t stay for a single day. I have lodged a complain on 29th of july. After i have followed company rules and send them snapshot of battery draining. Xiaomi replacement team didn’t want to believe me that my mobile battery was draining. But after insisting them on my side that i want replacement they agreed on 30th of july, 18 and i have also urged xiaomi replacement team that i will leave kolkata on 7th of aug, so your replacement should be deliver before 7th of aug.
But as per your rule they told me that my product should be picked up first by their delivery courier after it reach on their ware house then only can my replacement will be delivered. But after i have called repeated times to their customer care service that product still in my home neither delivery team called me to picked up my phone, nor i heard anything from their replacement team. 3rd aug my mobile picked up from courier service.
I want immediate action against this, as i have purchased their product to use, not for waiting, and urging their customer care team to replace my product soon.
I am not a beggar though it seems to them because i have already paid the amount. I will only wait for today, if i not receive any call from xiaomi replacement team or not seeing any progress regarding replacement of my product, before 7th of aug, i have to file a case against them, the consumer from world also from india need to know what is behind this company reputation and speculation about india’s no.1 mobile brand. Neither i satisfied with their customer services nor with their filthy product. I think i have totally lost my money and also faith. Their lethargy ness and missbehaved has proved that they are not doing anything on customer behalf just running a fraudulent business with lots of fudge speculation about india’s no.1 brand.
My demand is clear return my money that i have paid, or replaced my purchased mobile before 7th of aug. I hope you will definitely do something about this written complain.
I assure you that i will not let my money to lost. I demand a good product or my money before 7th of august.
Your response is highly appreciable regarding this.
Thanks hope i will definitely see some progress or call back from your replacement team today.

Sudipta kumar bose
M:+91-[protected]