Xiaomi India Complaints & Reviews

I have purchase redmi 5 new smartphone three days ago. I went customer care services noida 66 and mechanic told me your phone is dead due to liquid but only speaker is not working and my phone is ok and he told me cost of repair is 700 rs but my phone is under warranty and why i am paid cost of repairing.. I am not satisfy for customer services sir please solve my problem my gmail id is [protected]@gmail.com

Address vanshika electronics
G2 baharat complex near fortis hospital sector 66 noida uttarpradesh 201301
Service center b2x sec66

Dear sir..
My phone is not charging
Phone is coneting charger this only
One connect and few minutes is
Disconnected phone.
My phone is not charging in our
Chargee and any author charge.
Please just must be sulustion of this problem.
Thanks
Regards
Dewa ram godha
Mo-[protected]

Hi i am from hyderabad (Telangana). I purchased a mi note 3 phone around 2 years back. Recently my phone started getting shut down. I went to the kphb (Road no.1) service center and they said my battery has bulged. They kept my phone with them for a couple of days to replace the battery. They billed me rs. 1, 179.72 for it. I paid the bill and took my phone home. I realized they have updated the software in my phone.

After two days my wifi button stopped working. Even the wifi option in the settings was not working. No wifi signals. I took my phone to the same service center again and they told me (Without even inspecting my phone) that my mother board must have been damaged and i have to pay rs 7500 to get it fixed. I was stumped and refused to pay and asked them to fix it. The service center lady was extremely rude and denied any help. It was working absolutely fine when i gave it to them but after giving it the to mi service center the motherboard does not work.

I have researched on the internet and it looks like this is a very common problem with all mi phones. Some people are saying it has to do with the way service center people do the flashing. Some are saying it is the case of lost imei. It says that after the software upgrade mac address gets changed to 02:00:00:00 and this causes all the problem. I have checked myphone settings and yes my mac address is 02:00:00:00. There was a user manual on the internet giving a lengthy process to fix it by getting into a developer mode. I did not understand it a bit. So i don't know what to do now. Lots of people on the internet seems to venting their frustration about this issue. I was also contemplating about buying a mi tv online and a new mi note 5 pro phone for my wife but now i have lost confidence on xiaomi brands totally. It is better to avoid mi products if you want the products to last at least 3-4 years.

Now i am stuck with a phone that has no wifi signal. Forced to buy a new phone. I am going to do my very best to let every one in my network and on social media know about my issue.

My name is chiranjit mal, contact num-[protected], i have red mi note 4 mobile, monday 23/07/2018, i was given it to service centre in vision tech enterprise, shagun chowk pimpri, pune, maharashtra, 411017. They told that mobile has sim card tray issue, they told that sim card tray not available now this time, they said that pay the advance for that part, they will call back after available that parts, i already paid the charges, but still i was not got any service and mobile also not repaired, i was not got any call from service centre, when i called in service centre no one is picking the phone, no responses from service centre.

I bought redmi 4 mobile last year in aug17. I am using this mobile till 22nd july 18 night, on 23rd morning display not working. While visiting to service center they not ready to replace it even mobile is in warranty but giving reason that it's not working due to water logged. I ask them that i was used this mobile till yesterday then they giving reason that water may be logged before and damage cable.

It's only reason to avoid replacement of display part. Even they ask to pay rs.2700 then they will replace it. So it's new method of earnings money.

Regards,

Prakash
[protected]

Respected sir/madam,

Greetings of the day.

I muhammed sabir k s is a user of your flagship mobile phone redmi note 5 pro.
I had a tough time with the mobile phone from the day of purchase. The invoice of the order is attached below. I have purchased the mobile from the flipkart. I have requested for the replacement/refund within the 10 days. As per my replacement request a technician visit my home and he undestand my problem, he asked me to show the problem persists after resetting of the phone. After resetting also the problem persists he give his word for raising complaint. Before leaving he told that his duty for checking the phone was been cancelled. He told that he will raise the issue if he can. The next day when i am checking the status of replacement. It shows that the problem is resolved by troubleshooting. I wondered what is happening. Then i again raise the complaint, next time also it got cancelled they told that they are not able to contact me. Now the 10 days was over and i am busy with my work, iam not able to concentrate more on the mobile. After months, when i am free i again call the flipkart, now they are talking in a different way. They will not able to do anything. They ask to contact mi service centres. I told that i have raised the complaint in the replacement period. They told that they have extentended the period for some days, but in the flipkart app, message, mail (States its extended is not been sent to me). I enquired about that they have no reply. I asked them is it the flipkart value the customer, he told yes. Unfortunetly call is not recorded i am not able to prove that.

So the problem faced by me are,
*proximity sensor issue (It is some how it is solved my the latest update but sometimes it persists)
*ambient light sensor (It is some how it is solved my the latest update but sometimes it persists)
*charging issue (The phone is now taking more than 5 or 6 hours to reach 80% from 22%, sometimes it charges normally, the draining is also fast)
*camera issue (I am not able to take photo effecteively because the screen is always locking when focussing most of the times. The compaint showing screen recorded video is attached below)
*heating up most of the time (I am not a heavy user, but the mobile is heating up)
I consider it as a cheating because usage of graphic sheet reduces the heat is not believable.
*at the features it states that it runs on snapdragon 636, the phone is keep hanging all the time without a heavy usage (I am not able to attend the call sometimes the screen freezes, locking up the screen is a solution.
*when the home screen layout is locked the app changes its position when applying the theme.
* now storage space available for me is just 50.44 gb its very sad (Android one offer nearly 60gb but miui...)
* the back cover provided was very loose it easily get out.
*sound quality decreased now compared to the beginning.
*mic is not up to quality.
*power buttons and volume buttons not up to mark.
*headset jack sometimes get not connected.
*when plugging it takes 5 to 10 seconds to show its charging.
*at the sunlight the screen is not clear.
*face unlock is bad, it only get unlocked at the position the photo for the face unlock is taken.

Since the phone is defective it may be a manufacturing defect.
The phone is problem creator from the beginning itself.

I will not wish to go to any service centres.

So as a solution i want the refund of money (Current price) or a replacement.

I also apologize for the late request.

Kindly request you to solve the issue as soon as possible.

Yours sincerely,
Muhammed sabir k s
Screenrecorder[protected]-981. Mp4

Screenrecorder[protected]-552. Mp4

Screenrecorder[protected]-871. Mp4

Screenrecorder[protected]-899. Mp4

Preview attachment od[protected]. Pdf

Od[protected]. Pdf
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I have purchased and received redmi note 5 pro mobile on 28th june 2018 from flipkart but it has within a month i am facing issue with mobile.
Mobile was getting automatically switched off for several times and mobile in unable charge with charger which received in mobile box.
Tried more 10 time for charging but mobile is not charging at all.
Feeling worst experience after choosing redmi product.

Hello redmi apki company se redmi 4a लिया था abhi अप्रैल mai 3 mahine hue hai bs ur problem suru ho gyi... Call me... [protected]... Apki company ke naam pe fraud हो rhe है या app खुद kr rhe hai ye pata nhi mhuje... 8500 वाला मोबाइल 3 month chale ur karab ho jye... Apki company ke naam mai bhut bhada... Dabba है... Company utaye ur china nikal jye verna bura hoga...

Respected sir,
I had purchased redmi note 5 pro in last month from the flipkart and now before one week (13/7/18) suddenly my phone kept in my almara seemed to be dead with out any cause...
The very next day i went to mi service centre near me @ kannur kerala... They checked my phone and said it's a water damage... Shocked by hearing that because there's not even a single chance to get water inside, as i was caring it with a 360 degree cover and also extra pouch to carry out... So i argued with them but the result was nill and they said as its heavy rainy season in kerala moisture may be the reason for the change of litmus indicatorx which is out of control. Even though i gave my phone for further detailed checking by paying small amount and next day they contacted me with an information that no other problem is found in the detailed checking except the display failure and advised me to change the same which cost about approx 5k.
Since i'm from a poor farmer family the phone was a gift from my friend for my excellence in studies. So that 5k was a huge amount for me... Even i decided to borrow money n fix my first phone... And y after 1 week (20/7/18) i once again enquired about my phone's case the reply was just the same to change the display with none other... With my permission they did it and when i went for collection (About 60 km from my home) they are just kidding to me and said the phone is now not capturing the siganal and also 'settings' can't be opened and so on... It was again a huge tragedy for me to survive... I called the customer care toll-free number and registered my complaint in detail to the higher officials and took the advise from the customer care that not to collect the phone until the officials contact me.. Sir i want nothing but justice in this case either by repairing my phone in warranty or else replace it with a new one. The trust in 'mi' made me to compose this mail... All the details about the service center, my complaint id is given below... Please check the necessary and take a strong and good decision that favors the customer

Complaint id:woim[protected]
Service center:kannur appasons mobile gallery, 2nd floor, abhilash tourist home complex, station road, kannur 670001, kannur, kerala
Ph:[protected]
Jocksheer number:wxin[protected]

My xiaomi note 4 which was brought in the month of february went blank a couple of weeks ago. It just would not charge and does not start. While it is still under warranty i went to the thane service center of xiaomi and they indicated that there was damage to the motherboard and i would have to pay 6500 to get it repaired while still under warranty. They indicated something had entered the inside of the phone hence warranty will not cover it. The mi phone is something that we cannot open and i indicated that it was never wet or any external damage had occured but they insisted it was so. Very disappointing that i got to use the phone for just 4 months and now its gone kaput. On reading online reviews found it to be a common problem with note 4 phones. I think the service center guys are fully aware of this issue and want to cover it up. Not happy with the mi experience at all.

I asked him to make the bill of my powerbank, he replied rudely that i am currently working on this order wait, i asked him again after sometime and still he replied rudely... Even when the person incharge came he didnt stop... And even told me " im in uniform now... Meet me outside i will show you... And threatened me... He did this to me and my friends... May be he does this everyday and nobody complaints... I am a faithful buyer of your brand but this kind of behaviour cannot be tolerated.

A few days ago my redmi note 4 blasted and your company is not doing anything for it. It blasted and it could cost my life but it was god grace that nothing happened to me. I want it replaced and ask you the reasons for it. Mi you have become the largest smartphone in india. So you need to satisfy your customer and replace the phones or repair the phones. Dont break the trust ofpeople on mi. I ask you to repalce or repair it. Dont let spoil your brand image.

Service center :nehru place delhi-bmcp
I have use mobile redmi note 3.
I have gone 2 time nehru place service center but not resolved my problem.
Frist time, i have gone nehru place service center. They changed front cover display. I paid rs/- 3007.82.3 july evening i face same problem...
Second time... Same situation.. Change front cover display... But not resolved my problem...
Very bad experiences in nehru place service center... Office a. C. Not working... Rudly behaviour.. Not proper answering any queries.. Unsupportive staff

I ordered a product from mi(xiaomi), on their site it was mentioned that bag can accomodate a laptop of 15.6'' inch but the bag is small and it won't be able to accomodate even a 14" inch laptop. i bought that bag for my college use as have to carry the latop daily.
on talking with them, they refuse to refund as they say it your problem.
Product specs is not upto the mark as mentioned by the company and it refuses to refund the product.

Sr mere pas mi a1 mobile h Jo ki heat hone ke karn side me se bend ho gya h jha pr Sim slot h.
Customer care pr koi sunwai nhi h iski
Abhi tho ye garrenty me h fr bhi shi kyu nhi ho pa RHA h
Iske volume me bhi problem h
Speaker me bhi kmi h
Or ye set mi a1 heat bhi bohut hota h
Mkitni baar care pr ja chuka hu wha MRI koi bhi problem nhi Hui h
Ma complaint kru bhi tho kha kru
Is pr kuch action lo Sr
Wrna box pr likhwa do ki bend hone ki garrenty nhi h

Dear representative,
I want to make a complaint against the MI service centre nearby name is varsha mobile, 15 vikash compplex power house, korba (chhattisgarh) contacts no.[protected] . i m having a redmi 4 which is having charging issues, recently i have seen some sign of humidity in the lower part of screen section which may occur due to any reason which dont know when i took my phone to service centre guys they told me that my device is water damaged but as per my knowledge that is not the problem because i m too a certified hardware technician there isn't any water damage but the service centre guys told me so and the cancelled my phone warrenty beacuase i refuse to pay the amount which they are asking for the repair so kindly reissue my phone warrenty.and I noticed the sticker through which the phone can be checked whether it is water damaged or not has no sign of redness as well still they did so my no is [protected]

I had buyed a mobile on 2july and these mobile battery backup is not at good so went to services centre they did software update but there is no use... and again I went to the service centre and they something but there is no use soo I want to exchange my phone... Pls do it as well as possible and iam soo excited to buy these mobile if the mi mobiles are like these how we can buy that mobiles

I bought mi note 5 on 12th June 2018 from Delhi ...
As I noticed the data cable not working properly...
When I visited the nearest mi store they charged of rs 300 for it...
While it is under warranty period...

So I want to know why they charged me for that what comes under warranty just clarify me...
Why people will buy mi phone if they charged like this...

Thanks and regards
Govind

1.The phone gets switched off very frequently and then doesnot starts.
2. Charging of the phone gets out of order on many ocassions.
3. The phone hangs a lot.
This is a new MI Note 4 (4 GB-64GB) purchased on 18.10.2017 from Big Bazar, Singapore Mall, Lucknow.
In view of the frequent problems, the phone may be got replaced as it is under warranty.

It always switch to mute button when on call. It screen goes black and phone doesnot work, it cannot be switched off or on in that situation. It hangs and screen goes off. It restarts automatically. Sometimes it doesn't start. It takes 30 min atleast to start. It screen goes black only notification light is visible and sound can be heared but screen goes off.