Xiaomi India Complaints & Reviews

I am Santu Maity to day i m going to ekdalia rd Kolkata mi service center, for my 3s prime mobile serving for charging issue.
A lady check & inform me its sub board issue, & its needs to be replace . I also give her permission .
But when she delivered the ph its totally damage. the screen was broken. I have a bad experience of this service center.

Recently I bought MI TV recently I bought MI TV from mi.com and on the 4th anniversary of the company it was displayed on the app that SBI customers using SBI debit card to pay will get rupees 500 cashback I have contacted SBI customer service and MI customer service but no one is answering my queries and they both are blaming each other I am messed up and my amount has not been returned yet please help me out.
I am enclosing the message from SBI of payment confirmation as well as the delivered order screenshot.

I have purchased 43 inch MI TV and submitted request for installation for slot 6PM to 8PM.
The Installation person called me at morning, as this was not my slot.. and, I was in office, nobody was at home. I explained him whole situation and told him about booking slot also. He said he will come on booking slot time.

At the evening, I called him 10 times, but his phone was switched off . Such a irresponsible people, I was totally frustrated by calling him multiple times.

It's very annoying and to write about the concern which I have.

I have taken new mi smart led TV 43 inch and got the delivery on 12tg July from that day I am trying to get the installation request.

But unfortunately as the process is mentioned through that the OTP is not generated so I called your customer care number and I spoke to Ms. Shurbi and she has given me the assurance that on 16th July 2018 the service engineer will come to install the TV...

But it's so unprofessional that I haven't got any call from your team or the engineers that what time they are coming still as per your process I have given the slot between 3 pm to 6 pm but no use...

Today again I called at 5 pm around to your customer care executive and spoke to some lady and she is saying that engineer is already assigned for my job his name is Mr. Mahesh shinde and he will come he might come late which is very sad and pathetic after hearing that statement.

It's 7 pm sharp your engineer is vanished...

I think it was my wrong decision to go with your company...

You can check my track record in my family I have your 11 mi smart phones but very thing is gone on toss.

I am worried the kind of response I am getting till now after the sales.

I don't know what will happen in future in case of service.

I am sure this email might not be carry any vittal for you'll but I am sure today you'll have lost 1 mi fan of yours.

Regards,
Vinayak Soni

I purchased the RedMi Y1 mobile on 13th July, did the 8999.00 transaction through UPI.
and after some time I Cancelled my order.
In MI Website it is showing the amount is refended, but i didnot recieved the amount nor the email I got from the MI, regarding the cancellation of my ordered phone.

Please refer the screenshot for the same.

Dear Sir,

Subject in details : Refusal to entertain faulty charger problem and faulty USB cable of the charger within the warranty period with service description as “ out of warranty “ and damage of above mentioned part by end user ( Priya Sharma) by MI service Centre (Infotel Services . New Alipore, Kolkata, West Bengal ) (Service Record Copy Attached)

I would like to raise a complaint against MI mobile phone products and its service center . I had purchased Redmi Y1 (3/32, IMEI : [protected] ; [protected]) on 23.02.2018 from Vasudha Mobile, Shibrampur, Kolkata – 700061 (Bill Copy Attached) . On or about 07.07.2018 I started facing the above mentioned ( in subject line ) problem and I decided to visit MI service center at Infotel Services . New Alipore, Kolkata, West Bengal on 14.07.2018 where I was told that above mentioned problem was devised and made up by my faulty way o[censored]sing the phone and the charger . I would like to bring it to your notice that this is a false charge made by MI service Center ( Infotel Services . New Alipore, Kolkata, West Bengal ) to not entertain me in the period of warranty .
The behavior of the service personnel in particular Miss Soma Pal was very rude and not upto the mark . They took my USB cable of my charger to some room where I was not able to see what they were doing with the same . There fore I urge proper authorities to look into the matter at the earliest as my mobile phone’s warranty period is about to end in a month’s time .
I would like to bring it to your notice that the quality of MI phone is really below the mark as it has no been able to withstand normal mobile phone usage and I am being penalized for no fault of mine .

NOTE : Please look into my grievance with utmost urgency .

Thanks & Regards
Priya Sharma
Email Id : Priya.[protected]@gmail.com
(Contact No : [protected]/ [protected])

My phone (mi note 3) gets blast when i place it on charging .

My phne have 73% charge but i place it on charging when the phone is reaches 84%, gets very hot and produce pleasent smelly smoke and gets blast the screen of the phone gets crash and all parts and spare are burned. charging cable is not working i think this is also harmed.
So please register this complaint
Thank you.

I bought a 55inch xiomi television set from their store at kurla pheonix mall.
After delivery called the installation number as directed by the store people.
I took leave from work on the scheduled installation day and they did not arrive .
I called up the customer care number at 11.50am to complain that no one arrived on their 9- 12 slot .She argued and did not register any complain till 12.
Despite all this my brand new tv still lies in the middle of my room inside the box.i cannot even open it or install it myself as the warranty will expire .
What a way to suffocate your customers!!

Service order number : WXIN[protected]

Hi team,
I have Xiaomi redmi note 4 device with me bought in april 2017.
Yesterday I went to mi service center located in Indiranagar banglore. and had my touchscreen replaced because it was broken because of a minor accident 2 months back.

Now while your people were replacing screen they asked me sir your charging port is damaged it needs to be changed it will charge only 200 Rs extra I said OK. even if my charging port was working perfectly fine
No issues till here after replacing screen and charging port they gave me delivery and I checked main parts like camera fingerprint sensor etc it was working fine I left the premises after paying the bill.

After coming home while using I came to know that my volume down key is not working. so today I went to service center again to check whose fault is this.
They said Sir volume down key needs to be replaced again 600 Rs which includes 413 Rs labour charge
Whyyyy??? why you didnt tell me while repairing the screen, anyway its your fault and they are not giving me proper reasons.
They showed me after-repair diagnostic test and said it was damaged before repair.
Do I look like fool?
It was working perfectly fine before I gave it to them.

Please contact Indiranagar (100 ft road) service center and help me get my volume down key working.
I am ready to pay the actual electronic part charges (even if it was not my fault) but I will not pay labour charge again, why didnt you tell me at the time of repairing the screen.
This is pure loot of a customer just to show more orders.
Waiting for positive response or else I need to go to social media to get this fraud to public.

Due to malfunctioning of Proximity sensor not able to see or make conference call, reject call or receive a call.
Screen goes blank (Black out).
No function can make the handset OK till opposite side caller disconnect the call and there after Delay in resume.
Poor show of handset.
Customer service is not good.
Video is attached
Handset is just 15 days old and required to be replaced.

I have one Xiaomi Mobile Note 4. I already done insurance from xiaomi invoice no is [protected]. But yesterday my mobile charging part was dipped in water and after that i got problem in charging. When i visit your service center. He totally denied to repair my mobile under warranty even my insurance from xiaomi was also punched for all type of damages. Kindly suggest and reply as soon as possible. Its tottaly worthless for me . If i paid the insurance amount than why not customer care repaired my mobile free of cost.

Regards
Neeraj Kumar
[protected]

When it comes to your cellphone its amazing because of its features, quality and pricing but your service is pathetic, My cell screen broke so i got it changed after few days then i started having problem with display the very next day so i went to your service center so that it can be corrected and now they said its your motherboard display.. so i got it checked again they said its motherboard issue only upon asking whats the issue he said its display connector issue, it doesn't take a rocket scientist to know " I GOT THE SCREEN CHANGED AND NOW I AM HAVING ISSUE WITH CONNECTOR"... and the worst part you all didnt even put the seal sticker so that you can claim its been tampered . NICE going

I purchased Xiaomi note 5 pro on 20 June 2018
It is having some defects since purchase date such as
*(A) Overheating while charging and using (reaches till 46°c while charging although the mobile data, WiFi, GPS and all the background process are off )

*(B) Battery draining out very quickly
(When handset is idle at night at 12.30 am and battery is 70% charged it lows down to 15% in morning at 6.10 am although the mobile data, WiFi, GPS and all the background process are off )
Also visited service center twice with these problems but they are unable to solve the problems
1st they informed that it is a battery defect and
It is been solved bt I was facing same problems from the very next day
Again,
2nd time they stated that it will be solved after software update bt again no issues were fixed

So, Kindly suggest me an appropriate solution else i request to replace this device ...

I have purchased redmi 5A from flipkart and now I have placed an order of smartphone Redmi 5A on 10th July and delivery was expected on 19th July but today suddenly my order has been cancelled and not form my end. When I called flipkart customer care service they gave me the reason that product could not be delivered on that pincode. So why the hell it was shown that delivery is available at 400612.
And now when the phone would be arrived on 19th, now they are saying I will get refund after 25 july. I want the phone not the money.
I want the phone to delivered.

My email id is [protected]@Gmail.com
ORDER DETAILS

Order ID
OD[protected] item)

Order Date
Tue, Jul 10th '18 3:17 PM

Total Amount
₹6, 999through Debit card

Mi is very reputed company .why it is giving their mistore plateform to fraud company like one assist.people think it is ur company like mobile and trust.but when there is issue of claim they try the best to harress customer.every mobile company issues in warranty are solved very easily.but after paying extra money to insurance company like one assist they only and only haress .even if they fulfill claim procedure is so tedious and haressing that most people feel cheated.its 100 percent better to pay at customer care when damage occur than being felt cheated by one assist.my name is umesh vaishnav, i brought redmi 4 from mi store.considering mi protect ur product trusting mi i purchased insurance .but i am not being claimed on frevolous issue.i dont have any option left to file complaint against u and one assist because its malpractice by both o[censored]

Good evening
Myself kundan gorai. I have one mi note 4 (4-64). Yesterday i vist your service center which is located in dumka Jharkhand. The problem was in mother bord in my mobile i gone there and talking with your employe but he ignore me and takling with his frnd in his mobile. I waited till 10min then he talking with me but he is not polite his way of talking is very rude. So i am not satisfied with you company.

Good evening
Myself kundan gorai. I have one mi note 4 (4-64). Yesterday i vist your service center which is located in dumka Jharkhand. The problem was in mother bord in my mobile i gobe there and talking with your employe but he ingore me and takling with his frnd in his mobile. I waited till 10min then he talking with me but he is not polite his way of talking is very rude. So i am not satisfied with you company.

We brought redmi 5 note one month before from MI showroom at pollachi Palakad road. They said replacement assurance for 1month. Now the phone is not working. We can't even switch it on. While going back to them, they saying as 1week. Can't get my data back. As a customer, spending extra money to buy a phone in showroom, instead of online market, very much disappointed on MI brand. Shame on you.

In the recent 4pm sale on mi.com i tried for the 55 inch tv. It got added to my cart but went out of stock while i initiated to process the payment. that too in 10-20 sec. i contacted the customer service for the same and theirreply was that people must have paid earlier than me or my connection might be slow . I am using a fibre optic broadband with high speed. moreover it is not possible for anybody even if they are using automated scripts to pay in flat 10-20 secs. coz otp and other gateway processing also takes time on a average maybe around 1.5mins to 2 min. out of curosity tried on all days for the sale and same thing happened(this time nothing got added to cart).sale was over in flat 2-3 sec. which according to MI is icluding the time it took to pay as it is first come first serve. i only had heard MI doing fake Sales but now i am sure they do that and i want the company to know people are not fools. i want this to be rectified.

note : i had put all my details beforehand including saved debit card for faster checkout.I have the screenshots of my conversation with customer care

I had purchase the Mi5 (IMEI no. [protected], invoice attached) phone from Flipkart on 25/10/2016 and it was working perfectly until 02/05/2018 and suddenly stopped.

I had visited the Mi Service center in Mumbai (invoice attached) on 03/05/2018 and submitted the phone for checking. I was informed that the mother board of phone is defective and will cost whopping Rs. 12920/-

The cost of phone was Rs. 15856/- and repair cost is almost same and many Mi phones comes under this price category. Is this justified?

My phone worked only for 18 months and Mi wants me to spend 13K to repair my phone when I can get a alternate phone in same price.

kindly assist me or I will issue court order against such harassment to consumer.