Xiaomi India Complaints & Reviews

When it comes to your cellphone its amazing because of its features, quality and pricing but your service is pathetic, My cell screen broke so i got it changed after few days then i started having problem with display the very next day so i went to your service center so that it can be corrected and now they said its your motherboard display.. so i got it checked again they said its motherboard issue only upon asking whats the issue he said its display connector issue, it doesn't take a rocket scientist to know " I GOT THE SCREEN CHANGED AND NOW I AM HAVING ISSUE WITH CONNECTOR"... and the worst part you all didnt even put the seal sticker so that you can claim its been tampered . NICE going

I purchased Xiaomi note 5 pro on 20 June 2018
It is having some defects since purchase date such as
*(A) Overheating while charging and using (reaches till 46°c while charging although the mobile data, WiFi, GPS and all the background process are off )

*(B) Battery draining out very quickly
(When handset is idle at night at 12.30 am and battery is 70% charged it lows down to 15% in morning at 6.10 am although the mobile data, WiFi, GPS and all the background process are off )
Also visited service center twice with these problems but they are unable to solve the problems
1st they informed that it is a battery defect and
It is been solved bt I was facing same problems from the very next day
Again,
2nd time they stated that it will be solved after software update bt again no issues were fixed

So, Kindly suggest me an appropriate solution else i request to replace this device ...

I have purchased redmi 5A from flipkart and now I have placed an order of smartphone Redmi 5A on 10th July and delivery was expected on 19th July but today suddenly my order has been cancelled and not form my end. When I called flipkart customer care service they gave me the reason that product could not be delivered on that pincode. So why the hell it was shown that delivery is available at 400612.
And now when the phone would be arrived on 19th, now they are saying I will get refund after 25 july. I want the phone not the money.
I want the phone to delivered.

My email id is [protected]@Gmail.com
ORDER DETAILS

Order ID
OD[protected] item)

Order Date
Tue, Jul 10th '18 3:17 PM

Total Amount
₹6, 999through Debit card

Mi is very reputed company .why it is giving their mistore plateform to fraud company like one assist.people think it is ur company like mobile and trust.but when there is issue of claim they try the best to harress customer.every mobile company issues in warranty are solved very easily.but after paying extra money to insurance company like one assist they only and only haress .even if they fulfill claim procedure is so tedious and haressing that most people feel cheated.its 100 percent better to pay at customer care when damage occur than being felt cheated by one assist.my name is umesh vaishnav, i brought redmi 4 from mi store.considering mi protect ur product trusting mi i purchased insurance .but i am not being claimed on frevolous issue.i dont have any option left to file complaint against u and one assist because its malpractice by both o[censored]

Good evening
Myself kundan gorai. I have one mi note 4 (4-64). Yesterday i vist your service center which is located in dumka Jharkhand. The problem was in mother bord in my mobile i gone there and talking with your employe but he ignore me and takling with his frnd in his mobile. I waited till 10min then he talking with me but he is not polite his way of talking is very rude. So i am not satisfied with you company.

Good evening
Myself kundan gorai. I have one mi note 4 (4-64). Yesterday i vist your service center which is located in dumka Jharkhand. The problem was in mother bord in my mobile i gobe there and talking with your employe but he ingore me and takling with his frnd in his mobile. I waited till 10min then he talking with me but he is not polite his way of talking is very rude. So i am not satisfied with you company.

We brought redmi 5 note one month before from MI showroom at pollachi Palakad road. They said replacement assurance for 1month. Now the phone is not working. We can't even switch it on. While going back to them, they saying as 1week. Can't get my data back. As a customer, spending extra money to buy a phone in showroom, instead of online market, very much disappointed on MI brand. Shame on you.

In the recent 4pm sale on mi.com i tried for the 55 inch tv. It got added to my cart but went out of stock while i initiated to process the payment. that too in 10-20 sec. i contacted the customer service for the same and theirreply was that people must have paid earlier than me or my connection might be slow . I am using a fibre optic broadband with high speed. moreover it is not possible for anybody even if they are using automated scripts to pay in flat 10-20 secs. coz otp and other gateway processing also takes time on a average maybe around 1.5mins to 2 min. out of curosity tried on all days for the sale and same thing happened(this time nothing got added to cart).sale was over in flat 2-3 sec. which according to MI is icluding the time it took to pay as it is first come first serve. i only had heard MI doing fake Sales but now i am sure they do that and i want the company to know people are not fools. i want this to be rectified.

note : i had put all my details beforehand including saved debit card for faster checkout.I have the screenshots of my conversation with customer care

I had purchase the Mi5 (IMEI no. [protected], invoice attached) phone from Flipkart on 25/10/2016 and it was working perfectly until 02/05/2018 and suddenly stopped.

I had visited the Mi Service center in Mumbai (invoice attached) on 03/05/2018 and submitted the phone for checking. I was informed that the mother board of phone is defective and will cost whopping Rs. 12920/-

The cost of phone was Rs. 15856/- and repair cost is almost same and many Mi phones comes under this price category. Is this justified?

My phone worked only for 18 months and Mi wants me to spend 13K to repair my phone when I can get a alternate phone in same price.

kindly assist me or I will issue court order against such harassment to consumer.

Dear Sir/ Madam

I have purchased Redmi 5 from amazon.com (Dharshita Ashiyana Pvt Ltd as Seller) on 19 June 2018.

It was working perfectly fine, suddenly on 4 July 2018 we couldn't call or receive any phones on that number. It was found that during it shows RADIO OFF and notice to make aeroplane mode off.
We have checked and called Customer care as well to inform the issue. Did everything they told us to do, but it never become normal.
On 8th July 2018 we took phone to MI Service Center, Sohna Road, Gurgaon and still it is not alright.

We will like to have its replacement or refund for selling such understandard product and harming the communication with the near and dear ones as SIM card was changed to match redmi requirement.

Regards
Sadhana Verma

Hi,

Is this email id(service.[protected]@xiaomi.com) is a valid email id for Mi India? I have sent a request 3 times to you and didn't get any response. So I should understand that Mi India is providing a such a poor customer service, right? Or whether I send any request to any Mi global customer contacts? Or I think it's time to quit from Mi Family by suggesting the same for all of my Mi loving friends and family, right?

I Had ordered TV On 3rd July But only to deliver TV from Internal Mumbai they took 7 Days. & While I schedule Engineer for Installation no one visited for last 2 days ( Yesterday & Today) Since Yesterday I called them only one response wait for 24 Hrs. When I am asking for engineer details they are responding that they dont have any details of engineer & Agency ( Nor address, Nor contact No. ) From last 2 days only once response i have raised ticket but i cannot check the ticket update. Nor there is any update is ticket logged section of Mi. This proves they are interested in Tv Installation. Nor they are transferring call to any serial person

I have been waiting for last 30 minutes before 4rs sale starts.Its about to finish the time before I can see any buy now options its shows sale over in 1/1000 second.how is this possible?Is you making us fool by doing this. If we can't see any buy option what is the meaning of this type of sale. Atleast its stay 1minute from start. Thats not fair. Either you are making us fool or this is a fake sale. Im a Mi user since 2014. Take a look what am I try to say. Thank you

Hi,

I have given my MIAI for service as it was having some software issues like
1. wiki was not connecting properly.
2. Profile modes were changed automatically by it self.
3. Battery charge gets reduced abruptly.
4. Network coverage was not correct
etc.

These all were small issues that I was having in my phone as per software part, so I decided to try the MIAI service center because my phone is under company insurance till july 2018 end.
But when I got the call from service center they told me that the phone has critical issues like.
1. Phone was dropped in water (never happened).
2. Mother board needs to be changed.
3. they are costing me rs.9000/- for all this.

I told them it can not be true I was facing little problems so I gave it to make the corrections, but they told me some thing unexpected in return that the issues are caused by me (on time of handing over the phone it was fine and working ok ok)
but after I got form service center it is such a bad condition.

it is a very unprofessional behavior, I am very disappointed and not able to understand weather the service centers are for the customers benefits or for luting (causing the customer with worst case)

I need my complained to be set on high priority and please make my case to be judged fairly with truthful judgement.

I believed in MI and I do not wish to withdraw its name from my good book,

please do the correct things I expect a mail or by any other medium the response from MI for this case.

Thanks
MI User

Today 11/07/18

I have perched mi note 5 pro mobile
Payment deducted from my account but not received to mi.

Still it showing payment is under process.
Please help me regarding this.

Customer care ar not responding frm mi

My mobile number is [protected]..

I have perched from mi. Com

My orders number is [protected]

Xiaomi India — delay in installation of mi tv. order no.[protected]

I hv purchased mi 32 inch tv in dated 3.7.18 thru mi stores online. I received the tv also neatly
packed on 06.07.18. As per xiomi india they will send their representive or tie up visit schedule as per
coustomer convinience with in 48 hrs of delivery. The pack has to opened in front of their
person else guarentee will not stand.in my case visit scheduled on 07.07.18 which did not happen i did not receive
any call from mi india or their representive. What was reason i do not know. I was talking and mailing to
their coustomer care every day. As per their communication visit rescheduled
on 08.7.18, 09.07.18, 10.07.18 AND 11.07.18 which also did
not happen and same thing no call, no servise. Since then i am calling and mailing daily but i am not
gettiing prper schedule only getting fake commitments, apology, with shortly and earliset assurances.
But nothing is moving ahead. Today almost ONE weeks are passed and i do not know when it will happen.
Please let me know what to do. I will have to try the installation of my own where i loose the guarentee in case
of any issue with the piece. My money is blocked.
OPERA HOUSE, MUMBAI MAHARASHTRA

HEMANT KUMAR JAIN
MY MOBILE NO [protected], [protected]

Yesterday my mobile was on charging and after sometime it will switched off and when my open my mob. It will not switched on easily after sometime it will on and mobile will be format automatically and also mobile data, WiFi, and GPS turned on by default while when I plug mob. On charging that time everything is off... Tell me plz how can it possible?
Reply me as fast as u can.

I had recently purchased Redmi note 5 pro on 13th June and paid the money by debit card but unexpectedly my order got cancelled and I had not received my refund yet. .it's been 25 days I had not got my refund.plz refund ASAP. (Order ID: [protected]).
I am waiting for many days and it's been an month how long will it take to do my refund. I every time call customer care they tell me that I will be done by 2 to 4 days. This means that they are lying to us . Is it fair?

Mere pas mi note 4 phone tha Jo 17 18 din pahle charging PE dhua de gya tha... Ham keh sakte h ki burne hi gya tha . next day Maine mi service center bulandshahar m dikhaya... Unhone kaha mem aap 5000 thousands RS. Submit kra dijiye aapko new piece mil jaye GA .. Maine paise tabhi jama Kara diye the.. Unhone kaha 2 din m phone mil jaye GA. But aap 15 days ho gaya h mujhe phone ni Mila h. M thank gai hu cll kr kr k mi center walo ko... Customer care walo ko .. But koi response ni Mila h. Please solve my pblm and I want to be my phone very soon

So on 6th july 2018 i ordered a redmi note 5 pro with an exchange coupon on my old redmi 3s and this is how it all went

(order #[protected])(delivered bu ekart)
on 8th July 2018 the delivery boy came and asked me what the problem was with the device. i assume that he was thinking that i have applied for a refund or replacement which clearly was not the case.

so i told him that i am exchanging this device to get discount on the new one then he began examining the device. he checked the imei number which was fine but he upon seeing some minor scratches on the screen he called his senior or friend.. denied take it saying that he can't take the risk by accepting it... now scratches are a weathering thing and i dont think anyone will exchange their brand new device

also it is clearly mentioned in the terms and conditions that the screen should not have cracks/damage/dents(photos attested) which was clearly not the case with my device

i talked to the senior to know the actual reason of denial and he also told me that they can't take any risks.. even the delivery guy confessed that he is new and he can't afford to pay 13k in case my device doesn't gets approved

but this seemed their main priority to be on a safe side

he at the end offered me a helpline number which was of flipkart and told me to discuss the issue there and they will tell me but i ordered the phone on mi.com

now my issue here is that the delivery boy was very much an untrained person who didn't knew i was exchanging the phone and where did the order came from(he said flipkart) also he denied a perfectly fine device(photos attested) with only barely visible scratches

i am very much frustrated right now due to the fact that i had removed all my personal data beforehand from my primary device and i would request xiaomi to redeliver the product asap also check the device for themselves i am attesting some photos encircling the scratches they highlighted for denial of the order