Xiaomi India Complaints & Reviews

My order : [protected] order on mi India and shipped by Flipkart By Ekart courier I'd : Xmip[protected]
has been rejected by courier and canceled not delivered, immediately deliver to the concerned address, at kamareddy - 503111

The order arrived at nizamabad hub 503001

Where I requested nizamabad courier hub person but no order delivered even i told him I can pick up from city then also order rejected, immediately delivery of order should be done without late also suspend or remove nizamabad ekart 503001 branch courier person Immediately,

I just bought Mi Led Smart 4A 80cm (32) from TU Retail service pvt ltd, Infiniti Malad West, Mumbai dated 17/07/2018.

I was instructed to call on the customer care number [protected].

I must it is the worst experience after sales...from 7 pm to 7.50pm...I have been just being transferred to the so called TV department...and for the past 45 minutes no one even answered ...I need the installation .
why are the clients harrassed? please look into the matter ...

Thank you

My phone is Redmi note 4 in 64gd memory and 4 gb ram .last few days my phone work not properly i face lot of problem. When i purchase this phone after two month i face problem in data cable two time change it then it work not properly. So I say many problems in Redmi phone .This problem regarding I don't like it phone. Yesterday when I update my phone in new version then I can't call any person then I will reset my phone and today I can't send message on any number I face problem again and again this is not good phone👎👎👎👎

I have purchased mi tv, delivered on july 16. And alloted installation 17 th 6 to 8 pm. But no one came or even called. When i dial customer care after one hour waiting one executive talked me for another one hour, but he cant help me. He knows nothing about it!!!, But he tkld me i cant open it. What i can do. How much day i have to qait. Number one poor service.

I have ordered a Redmi 5A mobile on june 29th with online payment. The item which has ordered is still not delivered to me and no one contacted me. i have contacted both mi customercare and delivery partner both of them not give a proper reason. so kindly solve the issue as soon as possible.

complain ON[protected] WOIN[protected]

complainon[protected] ID WOIN[protected]

The Tv was delivered to me last week and was supposed to be installed on July 14, 2018. After repeated complaints to Mi India and phone calls to their customer support, all i get is a patient reminder to wait. The TV is lying sealed in a box useless without installation. Such pathetic after sales service. I suggest everybody to kindly refrain from buying Mi TVs

Order number [protected]
Payment amount 13999
Date 13 april 2018
Payment was done but order got cancelled
Since then they are saying that they didn't recieve any money so refund is not possible
But money has been deposited and bank has confirmed
They are giving me a reference number to raise a disput in bank but bank is saying that thus type of number does not exist and go to merchant
Amount was transferred via Tez UPI
UPI transaction id[protected]
Account which i traced from NPCI is[protected]
They are confirming that payment has been done to this account

Adress:Plot No. 44 & 45 Opp. Mercedes Benz Showroom, Near Madhapur Police Station, Kavuri Hills Rd, Kavuri Hills Phase 1, Madhapur, Hyderabad, Telangana 500081

In above service center i submit my mobile number Redmi Note 3 for charging connect /disconnect issue . They told that 1st charging port need to replace and come after 2 hours, I came still issue not resolved and i paid Rs 650/- after that they told 2nd battery issue need to replace the battery .than i told kindly check once what is the exact probelm, they agree with me and take 4 days and now today i called him for status they told it need to replace the complete board and it cost id around 3500/-. How it possible one one issue is not resolve and another issue they showing. I think they just playing .

I had ordered redmi 5a on date 29/6/2018
It was cancelled by the mi store, i calls to costomer care they told me u did payment after time out of payment but i did payment on 12:04 oclock flash sale starts 12 pm, Still they are saying that they got payment late forget it its ok i understood There will be a problem of the server, but I used to refund 7 days, but I have not received a refund till now, I have complained several times Did you do, but the salon Expert was speaking and it will take 8 days. You will get a call in a while, but I have not received any calls from 3 days, plz sir help me to get refund as early as possible plz my order id i m sharing in snap all deatails, my account id [protected]@gmail.com.

I am Santu Maity to day i m going to ekdalia rd Kolkata mi service center, for my 3s prime mobile serving for charging issue.
A lady check & inform me its sub board issue, & its needs to be replace . I also give her permission .
But when she delivered the ph its totally damage. the screen was broken. I have a bad experience of this service center.

Recently I bought MI TV recently I bought MI TV from mi.com and on the 4th anniversary of the company it was displayed on the app that SBI customers using SBI debit card to pay will get rupees 500 cashback I have contacted SBI customer service and MI customer service but no one is answering my queries and they both are blaming each other I am messed up and my amount has not been returned yet please help me out.
I am enclosing the message from SBI of payment confirmation as well as the delivered order screenshot.

I have purchased 43 inch MI TV and submitted request for installation for slot 6PM to 8PM.
The Installation person called me at morning, as this was not my slot.. and, I was in office, nobody was at home. I explained him whole situation and told him about booking slot also. He said he will come on booking slot time.

At the evening, I called him 10 times, but his phone was switched off . Such a irresponsible people, I was totally frustrated by calling him multiple times.

It's very annoying and to write about the concern which I have.

I have taken new mi smart led TV 43 inch and got the delivery on 12tg July from that day I am trying to get the installation request.

But unfortunately as the process is mentioned through that the OTP is not generated so I called your customer care number and I spoke to Ms. Shurbi and she has given me the assurance that on 16th July 2018 the service engineer will come to install the TV...

But it's so unprofessional that I haven't got any call from your team or the engineers that what time they are coming still as per your process I have given the slot between 3 pm to 6 pm but no use...

Today again I called at 5 pm around to your customer care executive and spoke to some lady and she is saying that engineer is already assigned for my job his name is Mr. Mahesh shinde and he will come he might come late which is very sad and pathetic after hearing that statement.

It's 7 pm sharp your engineer is vanished...

I think it was my wrong decision to go with your company...

You can check my track record in my family I have your 11 mi smart phones but very thing is gone on toss.

I am worried the kind of response I am getting till now after the sales.

I don't know what will happen in future in case of service.

I am sure this email might not be carry any vittal for you'll but I am sure today you'll have lost 1 mi fan of yours.

Regards,
Vinayak Soni

I purchased the RedMi Y1 mobile on 13th July, did the 8999.00 transaction through UPI.
and after some time I Cancelled my order.
In MI Website it is showing the amount is refended, but i didnot recieved the amount nor the email I got from the MI, regarding the cancellation of my ordered phone.

Please refer the screenshot for the same.

Dear Sir,

Subject in details : Refusal to entertain faulty charger problem and faulty USB cable of the charger within the warranty period with service description as “ out of warranty “ and damage of above mentioned part by end user ( Priya Sharma) by MI service Centre (Infotel Services . New Alipore, Kolkata, West Bengal ) (Service Record Copy Attached)

I would like to raise a complaint against MI mobile phone products and its service center . I had purchased Redmi Y1 (3/32, IMEI : [protected] ; [protected]) on 23.02.2018 from Vasudha Mobile, Shibrampur, Kolkata – 700061 (Bill Copy Attached) . On or about 07.07.2018 I started facing the above mentioned ( in subject line ) problem and I decided to visit MI service center at Infotel Services . New Alipore, Kolkata, West Bengal on 14.07.2018 where I was told that above mentioned problem was devised and made up by my faulty way o[censored]sing the phone and the charger . I would like to bring it to your notice that this is a false charge made by MI service Center ( Infotel Services . New Alipore, Kolkata, West Bengal ) to not entertain me in the period of warranty .
The behavior of the service personnel in particular Miss Soma Pal was very rude and not upto the mark . They took my USB cable of my charger to some room where I was not able to see what they were doing with the same . There fore I urge proper authorities to look into the matter at the earliest as my mobile phone’s warranty period is about to end in a month’s time .
I would like to bring it to your notice that the quality of MI phone is really below the mark as it has no been able to withstand normal mobile phone usage and I am being penalized for no fault of mine .

NOTE : Please look into my grievance with utmost urgency .

Thanks & Regards
Priya Sharma
Email Id : Priya.[protected]@gmail.com
(Contact No : [protected]/ [protected])

My phone (mi note 3) gets blast when i place it on charging .

My phne have 73% charge but i place it on charging when the phone is reaches 84%, gets very hot and produce pleasent smelly smoke and gets blast the screen of the phone gets crash and all parts and spare are burned. charging cable is not working i think this is also harmed.
So please register this complaint
Thank you.

I bought a 55inch xiomi television set from their store at kurla pheonix mall.
After delivery called the installation number as directed by the store people.
I took leave from work on the scheduled installation day and they did not arrive .
I called up the customer care number at 11.50am to complain that no one arrived on their 9- 12 slot .She argued and did not register any complain till 12.
Despite all this my brand new tv still lies in the middle of my room inside the box.i cannot even open it or install it myself as the warranty will expire .
What a way to suffocate your customers!!

Service order number : WXIN[protected]

Hi team,
I have Xiaomi redmi note 4 device with me bought in april 2017.
Yesterday I went to mi service center located in Indiranagar banglore. and had my touchscreen replaced because it was broken because of a minor accident 2 months back.

Now while your people were replacing screen they asked me sir your charging port is damaged it needs to be changed it will charge only 200 Rs extra I said OK. even if my charging port was working perfectly fine
No issues till here after replacing screen and charging port they gave me delivery and I checked main parts like camera fingerprint sensor etc it was working fine I left the premises after paying the bill.

After coming home while using I came to know that my volume down key is not working. so today I went to service center again to check whose fault is this.
They said Sir volume down key needs to be replaced again 600 Rs which includes 413 Rs labour charge
Whyyyy??? why you didnt tell me while repairing the screen, anyway its your fault and they are not giving me proper reasons.
They showed me after-repair diagnostic test and said it was damaged before repair.
Do I look like fool?
It was working perfectly fine before I gave it to them.

Please contact Indiranagar (100 ft road) service center and help me get my volume down key working.
I am ready to pay the actual electronic part charges (even if it was not my fault) but I will not pay labour charge again, why didnt you tell me at the time of repairing the screen.
This is pure loot of a customer just to show more orders.
Waiting for positive response or else I need to go to social media to get this fraud to public.

Due to malfunctioning of Proximity sensor not able to see or make conference call, reject call or receive a call.
Screen goes blank (Black out).
No function can make the handset OK till opposite side caller disconnect the call and there after Delay in resume.
Poor show of handset.
Customer service is not good.
Video is attached
Handset is just 15 days old and required to be replaced.

I have one Xiaomi Mobile Note 4. I already done insurance from xiaomi invoice no is [protected]. But yesterday my mobile charging part was dipped in water and after that i got problem in charging. When i visit your service center. He totally denied to repair my mobile under warranty even my insurance from xiaomi was also punched for all type of damages. Kindly suggest and reply as soon as possible. Its tottaly worthless for me . If i paid the insurance amount than why not customer care repaired my mobile free of cost.

Regards
Neeraj Kumar
[protected]