Xiaomi India Complaints & Reviews

Subject: Service within Warranty period

I purchased Mobile Redmi Note4 32GB IMEI No.[protected], Invoice No. FABA[protected] on date[protected] in the name Pradeep Kumar Joshi through Flipkart.
But within less than 9months of purchase, on[protected], the mobile screen has gone blank.
I approached MI service centre - I Care Services, UG-4, 5 Westend Mall, Janak Puri, New Delhi-110058. Ms Pooja, who attended to me, got the mobile opened at the backend room. She claimed some part inside in the motherboard is broken and now the mobile warranty is not applicable. I told her, that they have only opened the mobile for the first time and it is within warranty period.

Then I called up their call centre and spoke to Ms Monika and Mr Ram Singh at Mi Call centre and lodged the complaint no. WOIN[protected] dated[protected], who advised me to deposit the mobile at the service centre and it will be repaired without any charge.

I have written emails to the MD Xiaomi India but no reply and have been requesting the call centre, have called them so many times to look into the matter and have my Mobile repaired without any charges, as it's within warranty period and the service centre has only opened it for the first time.

Now, it has been 2 weeks, MI has not taken the complaint seriously and the service centre is insisting on a payment of Rs. 5300/-.

MI is refusing to honour the warranty, despite any physical damage to the mobile from our side.

I have ordered an redmi note 5 through mi app on july 10th 2018 and i have pre booked the order. It was in an exchange program in which i have booked the order. The order was a pre-payment order and i have paid it through my rbl bank credit card. At the time of delivery of the product, my mobile was damaged and the e-kart executive has rejected the product. He said that the refund would be directly credited to the bank account. The product was ejected on 11th june 2018. The customer care executive said that i would receive the refund within 8-10 working days, now it is more than 3 weeks that the product was rejected and i have ot yet received the refund. I have emailed them with all the possible documents like the screenshot showing when the product was rejected and there is absolutely no response from them. The email id that was registered xiaomi is raghu. [protected]@gmail.com and my mobile number registered is [protected]. The mi account number is [protected]. They was no response even though i have called them on atleast 11 occassions.

I ordered a redmi note 5 pro on 20 june 2018 (Order id : [protected]), when i received it i found it faulty. Immediately i contacted the mi customer care.
When i requested to replace the faulty piece, with a new piece, this is the copy pasted line that they put in every mail
"we would like to inform you that your issue has been escalated to the relevant team so we would like to request to you kindly wait for some more time we will get back to you as soon as possible"

Now they have even stop responding to my mails & phone calls.
This is an ethical behavior my mi india, wherein they have first given me a faulty product, and now instead of replacing it with a new piece, they have even stopped responding to my mails & phone calls.

Pls get this issue resolved and stop harassing your customers.

I suggested to others buyers dont buy any product from mi india. Very bad cutomer service. After more than 10 days i dont get replacement.
An unsatisfied customer
Dinesh kumar soni

Dear sir,
My name is ch. Venkata kesavarao. I bought redmi note 5 (4gb 64 gb) on 11/4/18. The physical volume keys are not working after 15 days of buying,,, i have visited kakinada and visakhapatnam for servicing but no use.. And again i went to kakinada for servicing on 27/6/18 and my mobile has handovered in service centre. One weekcomplet, still the problem not rectified.. Now what i will do.. Iam suffuring from this problem from 15th day of buing... Plz rectify this one or replace the new mobile to me otherwise im going to complaint on mi..

1. Received a red mi note 4 (Dark grey 64 gb), against order id : od[protected] invoice no # faba6x[protected], date 12.01.2018 from savadika retail private limited [ copy attached]
2. After a few days, the handset started showing various problems and the set had to deposited several times at the service centre situated at s. C sen road, purulia, wb (Contact - arindam [protected]).
3. Detail information:-
Date service order problem
04.04.2018 wxin[protected] no sound during whatsap calling
09.04.2018 wxin[protected] one way videocall of whatsapp & face book ; not heard from other end
10.05.2018 wxin[protected] no network
25.06 2018 deposited at the same service centre : problem is abnormal overheating of the set which is not sensing any call. (Copy attached)

4. Seeking replacement :- replacement of the handset is demanded at an early date as it has been giving trouble & disturbances in a regular way and causing deep inconvenience to me.

From:-
Somenath roy – [protected]- [protected]@gmail.com
Diet, bongabari, purulia - 723147, wb

Few months back i got stuck with my mi account locked. I went to service centre for assistance as my phone got out of warranty so they charged 700 rupees as service that was ok with me but as i got my phone in hands within 2-3 hours i realised its sensors aren't functioning as before. I went back to them and what they did was soo frustrating, they told its motherboard is bit damaged to fix this you need to be a whole amount if 7k rupees. 😣😤

I have placed order mi tv led 43". I received tv next day the same day 30 june 2018 installation guy came installed when i check the label on the tv it says the type is lcd. The say its led. Date says[protected]. Technician team says return if not happy. It's about the false advertisement to fools customers. I request to mi to justify and add in advertisement tv is lcd panel.

Flipkart and installing and demo team is really pathetic they don't know anything even if they know they are not answering. The technician confirmed he removes stickers from but he never saw its written led or led.

I brought an mi note 5 mobile one month ago. It was working good for 2 days and started app crash. Any app that i open will be suddenly stopped and i gave it to mi store to get it repaired. But even after i got my mobile back from the service i am suffering from the same problem. I am getting irritated using it. I even have the bill and warranty provided.

I have bought power bank 20000 mah on 15/6/18 from shree prayag telecom. Sec 16 rohini. They have shown me product with dust on it as fresh they told me this is fresh.. Also when i seen the pack at home the seal was broken earlier before selling because there was so much dust on it and product also having scratches n dent when i opened it.. When i went back to them they refused to change it n told me that seal of the box is not important... Seal is on power bank lights... Now product is not replaced and dealer is acting smart as he has not given me the used product.

I bought a MI Note 5 Pro on 6thJune form mi.com.
i am using this new purchased phone from last 10days. facing lot of issues.
today i raised all concern to MI customer care team . But i have not received at any feedback, si i have raised concen on mail

Newly purchased phone having lot is issues. few e.g are mentioned below
1 Automatic rebooting many times.
2 power button takes time to restart the phone
3 Phone is hanging frequency is very high.

kind request to replace my phone ASAP, which is problem free.

I bought a mi tv 55 inches form mi.com.
Raised a installation request for 26th of june 6 to 8 pm slot in hyderabad.
Even after 5 days we do not get any response from installation team.
I have been following up with mi support team. But they give same reason every day and say that i will be getting a callback in 24hrs (Which i never get).

Very pathetic situation from mi. I have been fond of mi phones. But did not expect this kind o[censored]nresponsiveness from mi team.

I recommend all of you not to buy mi tv. They are just make fools out of people.

Dear concern,

Name : arul ilakkiyan
Order no :
Mobile no: [protected]

Today a 43 inch mi tv has been delivered to my home @ 4.30pm, the behaviour of the blue dart courier guys are very horrible, which is unacceptable. I need a necessary action against those rude guys.

While ordering the tv there was not space to indicate the floor details then how can the courier guys expect the same from us, whether it may be ground or first floor, his duty is to deliver the product, then how can he refuse the same. Since my mom only was there in the home, she requested them to deliver it to my home @ first floor. Most horribly, while entering the home both of the guys came and knowingly stomped the product forcefully on the floor with unnecessary words & said thermocole is protected, nothing will happen. How can they say it.??? Till now i didn't opened the product, i will plan the installation by next day will see the condition of the tv while your demo person visits my home. Let see. If it will be damaged condition, you guys will face the extreme consequences for the unfortunates things happened to my mom. Let's see...

The mobile no of the rude blue dart courier guys is[protected].

Thank you..

My redmi note 3 not start up. If chager plug in red light blink. I reach imphal sevice center, they said it require mother board replacement. After some time they call me and return me my mobile. Start up is ok but speaker not working. I complain about not working speaker. They told it required replace a new one charge rs 1000 above.
My complaint is why speaker should replace? It work properly before.

I purchased tv 43 inch from mi home madhapur store located in hyderabad telangana.. Its been 5 days i have raise the installation request daily iam information to customer nobody responding proper when i asked about technition showing its shows mi store staff are least bother about the complaint even customer care employees are not helping in the installation process, we calling customer care more then 10 times since last 3 days. Kindly do needful.

I submitted my phone with touch issue

1. A person say they will not repair the pone and inform that they will charge 3.5k though it is under waranty. So pay him 2.7 k and he will help

He was so true. His name is yousuf and the company is do so.

2. I submited the phone and they simply formatted the phone and return to me

3. Then compain the customer service they said to get the job reference number

4. The person refuse in service center who said to come on monday.

5. I went back to get the job reference since i didnt trust they gonna repair on monday and asked the job reference number

6. He said will not repair the phone and started making excused

My phone is still under warranty and he refused to change the touch pad.

Mix 2 purchased in february 2018 now screen not working, i went to goregaon service centre, they said me water content inside we couldn't repair, we send to gujrat they would call you and you will be pay cost of repairing, without open mobile not any iinvestigation they decided you are folty nd guilty, i say all totally fraud company don't buy any products this cheap company..

The handset was dead on last day of warranty in evening after the service center was closed. Contact was made to the customer care but denied to register complaint. Kindly register the complaint and provide the solution as it will be chargablle from tomorrow onwards.

Handset imei no [protected], [protected]
Billing date: 27 june 2017
Invoice no : faaozk[protected]

Consumers contact number: [protected]

I have purchase xiaomi mi5 model x000tqn1db imei no. [protected] on the date 30, /05/2018 from amazon online store. After using 2 month screen display issue occured n this device therefore we have show the device service center (Globle service center rajapeth amravati) tecncian without dignose device and demand charge of display while my device is in warrenty period they refuse to accept device the device is not physical or liquid damage service center visit date 23/05/2018
I want properly repair or replacement without any cost.. As per mi warrenty policy

Service center not provide service demand charge 4000 rs for display repairing

Not resolve matter till date...

I have submitted my handset (Redmi note 4) at the service center on 25 june 2018 (Service order: wxin[protected] i had not getting any updates from there side when am trying to contact them they are not attending the phone. When i contact the xiaomi customer care they told me that me service order has been cancelled. I need to get my phone repaired so please do the need full. This is the first time am having a bad experience with xiaomi.

I am using xiaomi redmi 5 model
Yesterday i did format my phone and all the settings are in factory setting mode... After that when i am making video call using any app (Whatsapp, duo) and keep my phone in landscape mode... Other person see my inverted video.
I tried auto rotate both in off and on mode but issue is same.

Miui version-
Miui global9.5/9.5.14.0 (Ndamifd)

Android version-7.1.2n2g47h

Please help me with this issue